402 Performance Improvement Jobs - Page 9

Your Role - Reporting into the Director you will assist in driving best practice across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. As an Associate Director you will lead the overall service delivery of the recruitment team and work closely with the Senior Account Director to measure KPIs and build strong stakeholder relationships. Being aware of latest trends and sharing knowledge with the wider Allegis Global Solutions MSP community is critical in ensuring we always add value to our clients. Your Responsibilities, Impact & Contribution Acting as a Recruitment Subject Matter Expert for a functional area of the client s business, you will work with the recruitment teams to leverage best practices in effective recruitment strategies for both current open roles and pipeline positions. Providing guidance and leading the operations of the team. Keeping abreast of developments in the competitive landscape to help the recruitment teams refine their target strategies for identifying talent within the marketplace. Ensure that robust candidate pipelines are being built and that the talent is being effectively leveraged across the functional discipline Accountable for developing and maintaining relationships with key client stakeholders, including the senior management within the Recruitment organization and the overall HR community. Participation in long range strategic initiatives such as organizational change, department staff planning and process improvement. Driving design and implementation of highly effective results-driven talent research strategies and practices Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives, and additional service offerings. Analyzing and communicating recruitment trends, results, and insights to drive future recruitment activity, improve compliance and reduce risk. Monitoring the delivery of recruitment services in accordance with the AGS Way , ensuring seamless delivery between the onsite and offshore resources. Ensuring the team is fully briefed on the recruitment delivery process to include in- scope activities, SLAs, mandatory recruitment activity stages and team responsibilities. Managing relationships with third party service providers, as assigned (recruitment agencies, advertising, background verification, etc.). Monitoring service delivery against contractual terms and managing out of scope service requests and providing support for proposal management where appropriate. Recruiting, inducting, and training new team members where and when required. Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised, and mentoring is provided as required. Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management, and utilizing Hub services where appropriate. Your Experience, Qualification & Capability : Any graduate full-time, MBA preferred. 14 - 18 Years of proven experience in a lead recruitment delivery or Account Manager role, ideally within the MSP environment.

Nice to meet you! We re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If youre looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, youll find it here. About the job Partners with assigned SAS business units to deliver value-added services to management and employees that align with overall business objectives. Collaborates with the HR specialist teams in the development and implementation of employee programs and initiatives across SAS. Proactively reviews current procedures, structures, and programs and initiates changes. Provides guidance and input on strategic workforce planning and talent management. Assesses people experiences across the organizations through various collaborative employee engagement forums and provides insights to leaders on a regular basis. Works with HR team and leaders enhancing employee experiences that enables great work culture and talent retention. Manages and resolves complex employee relations issues; provides guidance on, and assists in, performance improvement and conduct related issues. Acts as department liaison and responds to general inquiries from managers and employees; regularly communicates with employees, and managers (at all levels) regarding HR-related matters. Facilitates conflict resolution at all levels. Provide general ad-hoc reporting support, including HR metrics & analysis while ensuring data integrity, data privacy, and appropriate analytics. Supports and participates in assigned HR projects and initiatives; performs other duties and special projects as assigned. Required Qualifications Relevant experience as HR Business Partner. Strong aptitude for learning and managing other HR areas. Demonstrated ability to interact with all levels of senior management, global leaders and business units throughout the organization Strong written, verbal, and interpersonal communication skills. Good analytical and planning skills. Excellent leadership qualities demonstrated through collaborative and mentoring working style Must be adaptable and possess creative problem-solving skills. Demonstrated project-management skills Preferred Qualifications 5-10 years of professional experience in handling a variety of responsibilities in Human resources. Masters degree, preferably in Human Resources, Business Administration, or related field Diverse and Inclusive

Entity :- Accenture Strategy & Consulting Team :- Strategy & Consulting- Global Network Practice :- Marketing analytics Title :- Analyst/Consultant Job location :- Gurgaon About S&C - Global Network :- Accenture Applied Intelligence practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition. WHATS IN IT FOR YOU? As part of our Analytics practice, you will join a worldwide network of over 20,000 smart and driven colleagues experienced in leading statistical tools, methods, and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. Accenture will continually invest in your learning and growth. Youll work with Data Driven Merchandizing experts, and Accenture will support you in growing your own tech stack and certifications. In Applied intelligence you will understand the importance of sound analytical decision-making, relationship of tasks to the overall project, and executes projects in the context of a business performance improvement initiative. What you would do in this role Working through the phases of project Define data requirements for Data Driven Merchandizing capability. Clean, aggregate, analyze, interpret data, and carry out data quality analysis. 3+ years of experience in Data Driven Merchandizing which involves work experience in Pricing/Promotions/Assortment Optimization capabilities across retail clients. Knowledge of price/discount elasticity estimation. Experience in working with non-linear optimization techniques. Proficiency in Statistical Timeseries models, store clustering algorithms, descriptive analytics to support merch AI capability. Hands on experience in state space modeling and mixed effect regression. Development of AI/ML models in Azure ML tech stack. Develop and Manage data pipelines. Develop and Manage Data within different layers of Snowflake environment. Aware of common design patterns for scalable machine learning architectures, as well as tools for deploying and maintaining machine learning models in production. Knowledge of cloud platforms and usage for pipelining and deploying and scaling elasticity models. Working knowledge of Price/Promo optimization Working along with the team and consultant/manager Well versed with creating insights presentations and client ready decks. Should be able to mentor and guide junior resources. Should have strong communication skills. Logical Thinking- Able to think analytically, use a systematic and logical approach to analyze data, problems, and situations. Notices discrepancies and inconsistencies in information and materials. Basic level of task management knowledge and experience. Should be able to plan own tasks, discuss and work on priorities, track, and report progress. Qualifications Who we are looking for? Analyst with 2+ years & Consultant with 4+ years of work experience in consulting/analytics with a reputed organization. Master degree in Statistics/Econometrics/ Economics or B Tech/M Tech or Masters/M Tech in Computer Science or M.Phil/Ph.D in statistics/econometrics or related field from reputed college Must have knowledge of SQL, R & Python language and at-least one cloud-based technology (Azure, AWS, GCP) Must have knowledge of building price/discount elasticity models and conduct non-linear optimization. Must have good knowledge of state space & mixed-effect modeling techniques and optimization algorithms and applicability to industry data. Must have AI capability migration experience from one cloud platform to another. Manage documentation of data models, architecture, and maintenance processes Have an understanding of econometric/statistical modeling and analysis techniques such as regression analysis, hypothesis testing, multivariate statistical analysis, time series techniques, optimization techniques, and statistical packages such as R, Python, SQL, PySpark. Proficient in Excel, MS word, PowerPoint, etc. Strong client communication. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline

Are you searching for team leader jobs in Mumbai to take your career to the next level? Are you an experienced customer service professional with a keen interest in healthcare? If you are an individual people often follow and trust and have already successfully led a team in the customer care sector, we have an exciting opportunity for you! Join us as a Team Leader for a global CX player in Mumbai for an innovative healthcare company. As a Team Leader, you will play a pivotal role in leading and motivating a team of Customer Service Associates to create pleasant customer experiences for patients and healthcare consumers. You will be responsible for providing guidance, support, and encouragement to team members, ensuring quality work and adherence to guidelines. Additionally, you will oversee team meetings, update members on best practices, and strive for continuous improvement in patient satisfaction. If you are interested in healthcare jobs in Mumbai customer service, join us. Multiple positions are open; apply today! Job Description Key Responsibilities of an expert healthcare team leader in Mumbai will be the following: Drive Operation and Quality Metrics: Continuously monitor daily operational and productivity metrics such as attendance, completed calls, etc. Downloading the adherence report every 30 minutes and dynamically driving the adherence targets. Proactively manage team productivity. Conduct regular checks. Encourage pre-planned leaves to forecast and track team shrinkage and track team availability. Enforce necessary actions as and when needed for disciplinary cases (e.g., coaching for excessive absences) Daily discussions with Assistant Managers (AMs) to address metric issues and implement solutions. Provide hands-on support to agents, aiding performance improvement and addressing queries (e.g., product-related queries and how to deal with specific types of customer experience situations and issues). Ensure coaches adhere to Quality Assurance (QA) feedback, identifying recurring weak areas, any patterns, and constant poor performers. Preparing monthly reports on such patterns and discussing POA (short-term solutions) with the Assistant Manager Enforce 100% compliance with any floor updates. Conduct QA/call calibration sessions twice a week with all Team Leaders (TLs) to maintain information parity. Managing Team and Promoting a Positive Culture: Handle operations for a team of approximately 25 agents, fostering a positive and collaborative environment. Uphold discipline regarding work and leave policies within the team. Address challenges or concerns hindering team productivity promptly. Mentor low-performing agents and monitor their performance for a day. Job Requirements The ideal candidate for the role of healthcare team leader in Mumbai must possess the following attributes and qualifications: Required Qualifications: A bachelor s degree in business administration or marketing or a related field is preferred. Proven experience in a customer service or support role, with 1-3 years in a leadership or supervisory capacity. Desired Attributes: Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Ability to remain calm under pressure and effectively manage difficult customer interactions. Level 2 and above proficiency in MS Office and CRM systems. Knowledge related to healthcare products is a plus. Leadership and team management skills, including the ability to motivate and inspire a team. Age criteria: below 30yrs Why Join Fusion CX in Mumbai Joining our team offers the opportunity to be part of a global and dynamic customer care organization and a healthcare innovation committed to excellence. Fusion CX offers enriching customer service and team leader jobs in Mumbai. So, join us! The role is perfect for one who is seeking healthcare jobs in the Mumbai customer service industry. With opportunities for growth, a supportive work environment, and the chance to make a difference in patient care, we offer a rewarding career path in Fusion CX. Apply now to join our team as a team leader for working for a rising healthcare brand with a global CX service provider in Mumbai. Job Location Job Overview Date Posted May 26, 2025 Expiration Date May 28, 2026 Location Unit No - 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 - wing, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710, India Job Applications 225 Application(s) share

Project Role : Financial Planning & Analysis Representa Project Role Description : Drive performance, strategic analysis and identification and correction of financial or operational concerns. Provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Must have skills : SAP FSCM Treasury and Risk Management (TRM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Financial Planning & Analysis Representative, you will drive performance, strategic analysis, and identify and correct financial or operational concerns. You will provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead financial planning and analysis activities.- Conduct strategic analysis to drive performance improvements.- Identify and address financial or operational concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).- Strong understanding of financial analysis and reporting.- Experience in financial modeling and forecasting.- Knowledge of financial systems and tools.- Experience in variance analysis and performance evaluation. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FSCM Treasury and Risk Management (TRM).- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation BengaluruCareer Level 10Job Overview:We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for providing strategic leadership and overseeing the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of site deployment and work closely with cross-functional teams to meet network performance and compliance requirements.Key Responsibilities:Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives. Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals. Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements. Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards. Collaborate with deployment and engineering teams during network rollout to ensure the smooth integration of new RAN features and software into production networks. Support Network FOA processes, ensuring proper documentation and knowledge transfer to operational teams. Continuously monitor the performance of deployed RAN features and software, using key performance indicators (KPIs) to identify areas for improvement. Collaborate with teams to update design workbooks and documentation as new features are added, updated, or enhanced. Provide ongoing support for feature tuning in response to network conditions, user feedback, and technological changes. Required Skills and Qualifications:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization. Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals. Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements. Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation. Experience in feature design reviews, performance tuning, and iterative improvement of software solutions. Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams. Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges. Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences. Educational QualificationsBachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 7+ years of experience in RAN software, network optimization, and feature planning. Qualification 15 years full time education

Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. " What are we looking for "As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities" Roles and Responsibilities: "Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols." Qualification Any Graduation

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation BengaluruCareer Level 10Job Overview:We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for providing strategic leadership and overseeing the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of site deployment and work closely with cross-functional teams to meet network performance and compliance requirements.Key Responsibilities:Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives. Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals. Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements. Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards. Collaborate with deployment and engineering teams during network rollout to ensure the smooth integration of new RAN features and software into production networks. Support Network FOA processes, ensuring proper documentation and knowledge transfer to operational teams. Continuously monitor the performance of deployed RAN features and software, using key performance indicators (KPIs) to identify areas for improvement. Collaborate with teams to update design workbooks and documentation as new features are added, updated, or enhanced. Provide ongoing support for feature tuning in response to network conditions, user feedback, and technological changes. Required Skills and Qualifications:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization. Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals. Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements. Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation. Experience in feature design reviews, performance tuning, and iterative improvement of software solutions. Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams. Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges. Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences. Educational QualificationsBachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 7+ years of experience in RAN software, network optimization, and feature planning. BE / BTech Qualification 15 years full time education

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide c Roles and Responsibilities: DUTIES AND RESPONSIBILITIESYour role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualification Any Graduation

Position Title -Software Engineer Reporting To -Manager Reporting Location - Bangalore Working Location - Bangalore Objective: Main objective of this position is to deliver high quality software on his own and together with the team (including design, code, tests, documentation) and to accelerate the delivery. Required Experience and Skills: 5 to 9 years of experience with developing software solutions in Microsoft Technologies. Experience with business requirements analysis, technical analysis and design, coding, unit testing, QA automation and implementation of configurations within software environment. POSITION & OBJECTIVES : Technology skills Mandatory Strong background in Software Development Life Cycle (SDLC)/Engineering. Good expertise in n-Tier architectures with RESTFUL Web API. Hands on experience with .NET 4.5 and .NET Core, C#.NET, ASP.NET, ASP.NET Core, Angular, HTML, CSS, jQuery, Java Script. AzureDevOps, Azure Fundamentals, GitHub, Octopus dev essentials, PowerShell Scripting (Basic) Hands on experience with MS SQL queries and optimization of queries. Worked on LINQ and Entity Framework. Configure IIS both machine level and site level. Create and configure Windows services, windows schedulers, windows event log. Sound knowledge of SOA Principles. Good expertise in code review, evaluation, optimization and performance improvement skills like SonarQube or any other industry standard code review tools. Experience with Agile/Scrum Organization. Experience with ATDD / TDD. Experience with Continuous Integration Environments (TFS/AzureDevOps/Octopus would be appropriate). Should have excellent oral and written communication skills with fluent English. Preferred Knowledge on UML, design patterns, design principles such as SOLID / DRY and best coding practices. Proven ability and interest in building new application feature which interacts with exiting application, integration with external applications and infrastructure. Methodology skills Test Driven Development. Agile-Scrum. Domain Driven Design. Personal Skills: Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Fluent in English. Scrum valuesCommitment, Focus, Collaboration, Openness, Respect, Courage. Profile description: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe and US. Will be an added advantage if worked on Laboratory related applications. Qualifications BE Computer Science/MCA or any other Bachelors degree with the right experience.

As an SAP UI5 developer, he/she should understand business processes and technical architecture of SAP landscape and define/suggest SAP best practices and Golden rules. Your area of responsibility will extend to deep technology root cause analysis, performance improvement and source code auditing. The candidate will work in an international, distributed and multi-functional team. Qualifications & Experience: 1) Graduate with 4 to 6 years of experience in SAP UI5 Development. 2) Experience in SAPUI5 controls and Fiori architecture 3) Expertise in HTML5, JAVA /J2EE, JQuery, Java Script, JSON and XML. 4) Exposure to S4HANA 5) Interfaces: RFC, Proxies a. Able to design, develop, debug interfaces to and from System b. Substantial experience in performance tuning programs that are time/resource intensive 6) Good problem solving and analytical skills Responsibilities Understand business processes of SAP landscape Define/suggest SAP best practices and Golden rules. Perform root cause analysis and performance improvement Performance Tuning - ability to analyse and fine tune existing programs. Excellent communication skills as required to engage customer on requirements and delivery. Good problem solving and analytical skills Customer facing skill. Worked with European customers Success Metrics Success will be measured in a variety of areas, including but not limited to Consistently ensure the on-time delivery and quality (first-time-right) of the projects Bring innovative cost effective solutions Achieve the customer satisfaction Total Experience Expected: 04-06 years Qualifications MCA/Btech/BE

As an SAP UI5 developer, he/she should understand business processes and technical architecture of SAP landscape and define/suggest SAP best practices and Golden rules. Your area of responsibility will extend to deep technology root cause analysis, performance improvement and source code auditing. The candidate will work in an international, distributed and multi-functional team. Qualifications & Experience: 1) Graduate with 4 to 6 years of experience in SAP UI5 Development. 2) Experience in SAPUI5 controls and Fiori architecture 3) Expertise in HTML5, JAVA /J2EE, JQuery, Java Script, JSON and XML. 4) Exposure to S4HANA 5) Interfaces: RFC, Proxies a. Able to design, develop, debug interfaces to and from System b. Substantial experience in performance tuning programs that are time/resource intensive 6) Good problem solving and analytical skills Responsibilities Understand business processes of SAP landscape Define/suggest SAP best practices and Golden rules. Perform root cause analysis and performance improvement Performance Tuning - ability to analyse and fine tune existing programs. Excellent communication skills as required to engage customer on requirements and delivery. Good problem solving and analytical skills Customer facing skill. Worked with European customers Success Metrics Success will be measured in a variety of areas, including but not limited to Consistently ensure the on-time delivery and quality (first-time-right) of the projects Bring innovative cost effective solutions Achieve the customer satisfaction Total Experience Expected: 04-06 years MCA/Btech/BE

Job Description: Key Responsibility Areas (KRAs) Project Manager (Voiceover & Dubbing Projects) Vendor Sourcing & Onboarding Continuously identify and onboard talent and production partners for voiceover and dubbing across languages. Ensure new vendors are properly vetted, documented, and onboarded in line with company standards. Maintain a dynamic vendor database to support varied project requirements. Quality Assurance & Vendor Performance Monitor performance of voiceover artists, dubbing studios, and technical teams throughout project lifecycle. Lead periodic quality checks, collect feedback, and implement performance improvement plans. Develop and maintain a vendor scorecard system. Cost Control & Rate Management Negotiate and finalize rates in line with project budgets and market benchmarks. Track cost per deliverable and identify opportunities for cost reduction. Collaborate with sales and finance to keep pricing competitive and profitable. Timely Delivery & Resource Allocation Plan resource allocation to ensure seamless execution of ongoing and upcoming projects. Maintain backup vendor options for high-priority or last-minute projects. Coordinate closely with project coordinators to track progress and avoid delays. Documentation & Compliance Ensure all vendors have valid contracts, rate agreements, and NDAs in place. Maintain transparent and accessible documentation for audit or reporting purposes. Submit periodic reports on vendor performance, billing, and project metrics to management. Responsibilities: Requirements: Excellent Communication Skills

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day: Support the Agent Insights Business Managers with their core activities of driving change and support them with the additional day to day analytics Partner with different teams within the organization such as Traveler Care, Commercial, Product & Technology and Customer Experience teams Prioritization : With competing priorities, show ability to prioritize and execute appropriate sets of activities to achieve performance management excellence. Clear distinction between why a set of tasks must be prioritized over others through understanding of cause and effect. Creative Thinking : Ability to think creatively to identify and deliver new, innovative analytical projects from existing and existing and new data sources Continuous Improvement : Identify opportunities for process optimization, efficiency gains and automation leveraging data-driven insights and technology to drive continuous improvement. Instill and test and learn culture into existing business processes on order to improve overall business performance Long term solution oriented: You are confident to share your own ideas and challenge current ways of working, always with a long term solution in mind Proactivity : Holistic understanding of agent performance and ability to articulate performance hotspots and issues; Proactively, formulate coaching and performance improvement areas in a methodologically to key stakeholders in a concise and actionable manner. Knowledge : Become an expert; be curious and engage business stakeholders to learn about what drives Agent Performance. What We re looking for: Proven experience in complex data analysis and business intelligence roles Advanced analytical skills with proficiency in data visualization and statistical analysis tools (e.g., Excel, Access, Alteryx, Power BI, Tableau) as well as robust attention to detail/quality; experience in storytelling from data and/or predictive analytics models Bring a Can Do Attitude that is flexible, creative, energetic and collaborative Excellent communication skills , with the ability to support Business Manager with the translation of complex data into actionable insights for non-technical stakeholders. Knowledge of relevant industry standards, regulations, and best practices in performance management and data analytic. You are a team player , but you are also able to work independently Speak English fluently Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

We are seeking a detail-oriented and analytical Performance Analyst to join our team The Performance Analyst would be responsible for monitoring, analyzing, and reporting key performance indicators (KPIs) and providing insights to support data-driven decision-making across the organization This role involves working closely with cross-functional teams to identify trends, assess operational efficiency, and recommend areas for improvement The ideal candidate has strong analytical skills, is detail-oriented, and is comfortable working with large datasets Mission Develop maintain, and optimize performance dashboards and reports Analyze performance data to identify trends, patterns, and areas for improvement Collaborate with cross-functional teams to understand business needs and objectives Conduct root cause analysis for performance issues and recommend solutions Monitor key performance indicators (KPIs) and provide regular updates to stakeholders Assist in the development of performance improvement strategies Present findings and recommendations to management and other stakeholders Strong SQL skills and experience working with large, structured, and unstructured datasets Proficiency in Python or R for analysis, scripting, and modeling Proficiency in data visualization tools (eg, Power BI, Tableau) Excellent analytical and problem-solving skills Strong communication and presentation skills Ability to work collaboratively in a team environment Detail-oriented with strong organizational skills Orange Intl Ntwk Infr & Svcs

Job Title: Manager I, Training Job Description The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Key Responsibilities: Work with various teams to identify training needs and develop training materials. Design and deliver training programs for new hires and existing employees. Monitor the effectiveness of training programs and make recommendations for improvements. Conduct regular training needs assessments and adjust training programs accordingly. Evaluate the effectiveness of quality assurance measures and make recommendations for improvements. Ensure that quality standards are met throughout the organization. Develop and implement policies and procedures to ensure compliance with industry regulations. Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives. Analyze training and quality data to identify trends and make data-driven recommendations. Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives. Ensure that all training and quality initiatives align with the organizations overall strategy and goals Required Skills and Qualifications: Excellent communication and presentation skills. Strong analytical and problem-solving skills. Knowledge of industry regulations and compliance requirements. Ability to work independently and as part of a team. Ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office and other training and quality management software. Should have strong knowledge of quality domain and should be able to display innovative problem-solving skills towards process challenges Exposure to Lean six sigma problem solving and quality tools, with hands on experience Ability to display stakeholder management skills while addressing for solutions to challenges they put forward Good communication skills logical thinking on any audit form creation and functional setup Logical Approach towards fixing internal issue like high variance and appropriate sampling etc. Education Qualification :- Graduate in any stream

Job Description Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Delivery Analyst will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations. Responsibilities Validation of Document Recognition and Data Extraction. Perform Data Integrity check on extracted data. Follow the Standard Operating Procedures. Engage with management to overcome any obstacles to service delivery. Ensure that data security is maintained. Ensure meet the defined SLAs as per the requirement. Create Bounding Boxes around Data and label the Documents. Provide labelled dataset for training the model. Identify and raise the anomalies in the Software Application. Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures. Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout. Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits. Meet the Quality and Productivity target on a daily basis. Subject Matter Expert for the process. Perform regular analysis and take performance improvement initiatives, independently. Management and Tracking of Workflow Queue Prepare and Conduct Training Maintain Job aid and SOP. Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc. Perform POC related analysis and validation tasks. Respond to associate s escalations. Troubleshoot issues reported by team members. Ability to work in 24 / 7 shifts. Knowledge and Experience Bachelor s degree or academic equivalent. 3+ years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review. Proficiency in mortgage document terminology. Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows. Proficiency in using keyboard shortcuts. Strong attention to detail. Excellent time management and organizational skills. Ability to work efficiently. Ability to work under pressure and time constraints. Effective and clear communication in English, both spoken and written.

Skills:. TEAM HANDLING, Team Management, Sales Management, Passionate About Work, GOOD COMMUNICATION, IELTS, Company Overview Touchstone Educationals LLP is a leading IELTS Education Institute with a network of branches across Punjab, Haryana, and Rajasthan With over two decades of experience, we have been providing expert and personalized services to students seeking to study in Canada and Australia Our company has a strong presence in the education management sector with over 1000 employees. Job Overview We are looking for a skilled and experienced Branch Head to oversee the operations of our branch in Amritsar, Punjab, India As the Branch Head, you will be responsible for managing and leading a team of professionals, achieving business targets, and ensuring smooth functioning of the branch. Qualifications And Skills Proven experience as a Branch Head or similar role in the education or related industry Mid-Level:4 to 6 years of experience Strong leadership and team management skills Excellent sales and communication skills Passionate about work and willing to go the extra mile Knowledge of IELTS and study abroad processes Ability to handle multiple tasks and prioritize effectively Good problem-solving and decision-making abilities Ability to build and maintain relationships with clients Proficient in MS Office and other relevant software Roles And Responsibilities Manage the overall operations of the branch and ensure its smooth functioning Lead and motivate a team of professionals to achieve business targets Develop and implement strategies to drive sales and increase revenue Monitor and evaluate branch performance and provide regular reports to the management Build and maintain strong relationships with clients, ensuring customer satisfaction Ensure compliance with company policies, procedures, and regulatory requirements Coordinate with other branches and the head office to streamline operations Stay updated with industry trends and competitor activities Manage and resolve any customer complaints or issues Conduct regular team meetings to align goals and improve performance

. Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DSTplanning / supervision/ PVT /Core quality data acquisition, interpretation& report write up Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis Numerical DynamicModelling simulation, classical reservoir Engineering Capability ofusing reservoir Eng software e.g. Prosper, MBAL, PVT Sim, Eclipse, IMEX, OFM,Ecrin, PanSys. Education Requirement : Qualification # minimum B.Tech(Pet Engg) / B.Sc. Engg(Pet Engg) Additional:M.Tech(Pet Engg) Experience Requirement : Minimum 3 yrs of work experience in ReservoirEngineering Skills & Competencies : Monitoring of reservoir surveillance Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DST planning / supervision, PVT sampling, Core quality data acquisition, , RCA plan andsupervision, coordination, interpretation & report write up, Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis QC of all data acquisition, maintaining of quality foruse and sharing with concerned group,preparation of data input for field development plan Coordinate within multi-disciplinary teams in order toprovide necessary input data to monitor progress of all company operated andnon-operated wells, actively and effectively participates in technical meetingsof JV companies and presents company views on various subjects. Coordinate within multi-disciplinary teams in order to provide necessary input data tomonitor progress of all company operated and non-operated wells, actively andeffectively participates in technical meetings of JV companies and presentscompany views on various subjects. Carry out complex 3D simulation model studies, Assessappropriate recovery factor ranges and calculate recoveries for field orreservoir applying conventional (deterministic & performance) methods anddrive mechanisms. Capability of using reservoir Engg softwares eg. Prosper,MBAL, PVT Sim, Eclipse, IMEX, OFM, Ecrine, PanSys Calculate reserves and well/reservoir performance for conventionaland non-conventional plays; understand the principles of production performanceof coal-bed methane gas reservoirs. Able to provide specific performance improvementrecommendations through recompletions, new drilling, injection pattern changes,etc. Establish plans and procedures to effect same Develop near- and long-term production and reservetargets for reservoirs. Actively follow reservoir performance and providesolutions to shortcomings from targets. Can determine the key reservoir engineering andgeoscience factors that influence recovery factor, number of wells required andproduction profile., risk analysis Can quantify reservoir engineering uncertainties inthe context of other uncertainties using appropriate ranges of uncertainty andappropriate decision and risk analysis techniques. Analyze well testing and flow back data for estimation of reservoir parameters Strong analytical abilities for reservoir operation Handle Special Projects

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., - Experience in an operational role - Bachelors degree - 1+ years of sales experience

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Location: Agra Essential Functions - Working with the Center manager to ensure smooth functioning of the operations -Executing the delivery process from delivery station to customer address - Ensure enough bandwidth in delivery team to ensure peak time delivery management - Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills - Strong execution skills, Action oriented, go getter - Resourceful to identify the way to get things done using limited resources - Ability to work under pressure situations - Ability to work and perform station operations independently. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. A day in the life Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action. - 1+ years of sales experience - Bachelors degree - Bachelors degree in management, business administration, economics, engineering, marketing

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for monitoring call quality, identification of defects and implementation of necessary corrective actions. Role Accountability Monitoring Evaluate collection calls to ensure quality standards are maintained and adherence to the policies and procedures of the organization Verify Field Monitoring for operational processes and Detect Non-Compliant issues, Compliance breach, Handling escalated issues & taking corrective actions Utilize approved monitoring tools and standards to assess the representatives knowledge of products, business practices and systems Convert monitor findings and scores into coaching recommendations for performance improvement action of collection agent Live call listening/barging at vendor premise Sample call review to cross check product or customer request fulfillment basis business requirement Training Training and Update on New Process/Policies and Call Quality Parameters Conducting OJT Session for newly hired staff Conducting Call Listening Session/Mock Call Session Maintains professional and technical knowledge in Coaching agents to improve quality of interaction with customers, thereby reducing customer facing & company impacting defects Incident Reporting & insights Analyzing and reporting out area of lapse in calls monitored Close looping defects closure within defined timelines Training need identification basis gaps identified Process fix of identified gaps by working with stakeholders Dashboard/MIS Monitoring observations are captured on digitized data forms, saved on the intranet server Ensure accuracy and timeliness of MIS/other Reports (Monthly dashboard, VIC Input file , Floor Stratification file , Call Calibration etc. ) TC Vendor Report Measures of Success No. of calls monitored & Feedback captured from CH - defects identified Defect closure TAT & corrective action closure Agent grooming & Training Coverage Process gaps identified & Fixed Reporting accuracy & TAT adherence Process Adherence as per MOU Technical Skills / Experience / Certifications NA Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management High Impact Communication Qualification Graduate/ Post Graduate in any discipline Preferred Industry Credit Cards , BPO , Banks, NBFCs

SUMMARY Job Title: Regional Sales Manager Role Description : The Regional Sales Manager will be responsible for developing and executing regional sales strategies to achieve OEM product sales targets. This role involves analyzing market trends, dealer performance, and the competitive landscape to inform strategy. Responsibilities: Dealer Management: Identify, recruit, and onboard new OEM dealers within the assigned area. Establish and maintain strong relationships with existing dealers, providing support and guidance. Monitor dealer performance, provide feedback, and implement corrective actions as needed. Sales and Revenue Growth: Drive sales growth by developing and executing action plans to meet or exceed sales targets. Conduct regular sales meetings and reviews with dealers to discuss performance, opportunities, and challenges. Ensure dealers adhere to OEM standards and policies. Market and Product Development: Collaborate with dealers to identify market opportunities and customer needs. Assist in the development and promotion of new products or services to enhance market presence. Provide market feedback to the OEM product management team to inform product improvements. Training and Support: Organize and conduct training sessions for dealers on product knowledge, sales techniques, and best practices. Offer ongoing support and resources to help dealers achieve their sales goals and improve performance. Reporting and Analysis: Prepare and present regular sales reports and performance analysis to senior management. Track and analyze sales metrics, dealer performance, and market conditions to identify areas for improvement. Customer Relations: Address dealer and customer inquiries and resolve any issues related to products or services. Ensure high levels of customer satisfaction by maintaining effective communication and addressing concerns promptly. Compliance and Administration: Ensure compliance with OEM policies, procedures, and legal requirements. Manage administrative tasks related to sales, including reporting, documentation, and record-keeping. Requirements 4-8 years of sales experience Proficiency in MS Office and CRM tools Benefits CTC : Upto 8LPA

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. In this role you will be responsible for driving up the sortation line haul infrastructure in the region which includes identifying the new routes. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area Manager Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Responsible for shift performance and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager o Vehicle planning, placement and on-time departure to meet customer promises o Deep dive on metrics to come up with well-defined actions and process improvements - Bachelors degree - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English