966 Performance Improvement Jobs - Page 20

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Job Details Country/Region: India Employment Type: Onsite Work Type: Full Time State: Tamil Nadu City: Chennai Requirements Job Title: Assistant Manager - Operations Profile Summary: A highly driven and detail-oriented Assistant Manager - Operations with over 7+ years of experience leading cross-functional teams across product delivery, technology, and recruitment functions. Proven track record in handling end-to-end project operations, managing team performance, and ensuring timely delivery of strategic initiatives. Strong background in process optimization, inter-department coordination, and supporting leadership in achieving operational goals. Key Responsibilities: Operations & Project Management: Oversee day-to-day operations across multiple departments, ensuring seamless coordination between tech and recruitment teams. Manage the full lifecycle of internal and external projects, from planning and execution to delivery and closure. Track project milestones, resolve roadblocks, and ensure all deliverables are on time and within scope. Collaborate with leadership to implement efficient operational workflows and monitor KPIs for continuous improvement. Team Leadership & Coordination: Lead and support cross-functional teams including software developers, product delivery executives, and recruitment specialists. Allocate resources and assign tasks according to team strengths and project needs. Foster a culture of accountability, collaboration, and ownership among team members. Conduct regular reviews, provide feedback, and support individual and team performance improvement. Product Delivery Oversight: Ensure product deliveries are aligned with client expectations, timelines, and quality standards. Work closely with the tech team to understand delivery dependencies, resource requirements, and risk mitigation plans. Maintain communication with stakeholders to provide updates, manage change requests, and gather feedback. Recruitment & Talent Operations: Coordinate with internal recruiters and department heads to forecast hiring needs and ensure timely fulfillment of roles. Monitor hiring pipelines, interview scheduling, and onboarding processes to maintain team readiness. Contribute to strategic hiring decisions, ensuring a balance between project demands and team capacity. Required Skills & Competencies: Strong leadership and organizational skills Project coordination and team management Understanding of tech delivery lifecycles and agile workflows Knowledge of recruitment operations and talent planning Excellent written and verbal communication Problem-solving and analytical thinking Cross-team collaboration and stakeholder management

Subject matter experts in Marketing and Comms provide business stakeholders with specialized advice on their subjects, and act as an advisor leveraging on a specific MC expertise. She/he is a person with in-depth, unique knowledge and expertise on a specific subject or in a particular industry ex digital marketing, internal comms, telecom, etc. : Familiarity with metadata management and tagging best practices. Exceptional attention to detail, with a strong ability to spot errors and inconsistencies in large datasets or digital assets. Strong analytical skills with the ability to identify data quality issues and root causes and implement corrective actions. Ability to work effectively with cross-functional teams, including marketing, creative, IT, and product teams, to resolve data issues and ensure alignment across the organization. Strong problem-solving skills to address data discrepancies, identify issues within workflows, and propose effective solutions. Proven track record of optimizing data management processes, improving workflows, and implementing data quality initiatives. Primary Skills: 4-6 years of experience in digital asset management, with a focus on maintaining data accuracy and consistency across systems. 2+ years Sitecore/Aprimo/AEM OR Veeva any one Digital Asset Management tools. Secondary Skills: Familiarity with data validation tools, reporting platforms (e.g., Excel, Power BI), and basic SQL or query languages for managing and analyzing data. Excellent written and verbal communication skills, with the ability to document processes, provide training, and explain data issues clearly to both technical and non-technical stakeholders.

Primary Skills Define technical strategy and best practices related to master data governance for a Global ERP deployment program. Review technical design and development of master data related interfaces, enhancement, load program, report and workflow in MDG & ECC system. Provide strategy for integration between different SAP (ECC, MDG) and non-SAP systems to ensure the integrity of master data. Support data conversion activities during production implementation. Support system upgrade and performance improvement related activities. Manage technical deliverables across multiple locations. Secondary Skills Experience in Integration Technologies - SOA / ALE / File Experience in Fiori would be added advantage.

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide c Roles and Responsibilities: DUTIES AND RESPONSIBILITIESYour role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. " What are we looking for "As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities" Roles and Responsibilities: "Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols." Qualification Any Graduation

People Permanent Job Description Put people at the heart of everything you do. At the Electrolux Group , a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home All about the role: Provides a comprehensive generalist HR service to managers and employees assists in the development and implementation of change management programs, provides support in recruitment processes and employee onboarding, performance management and development processes, monitors HR metrics and initiates improvement actions, makes sure employee records are kept up to date, undertakes HR projects, etc. What you ll do: Lead local continuous improvement / change initiatives in alignment with company-wide programs Provide people insights and perspectives on business decisions. Partner with assigned leaders on aligning mid-term people plans & objectives with short- to midterm vision/strategic plan. Deploys the tactical aspects of the People Plan. Works with more complex People First topics. People Plan: Deploy the midterm aspects of the People Plan, as aligned with People Strategy Workforce Planning: Per people plan requirements, Collaborate with TA and other People functions to apply the workforce management plan, ensuring, hiring, onboarding workforce Planning in collaboration with TA and other functions to apply the workforce management plan Organization Development: Per people plan requirements, work with leaders to understand organizational needs, ensuring effectiveness and performance. Capability Deployment: Per people plan requirements, collaborate with Talent Management CoE, support Buy/Build capability decisions. Leadership and Team Development: Based on identified needs, advise Leadership Team to drive Employee Engagement, Teamship and Business/People Leadership. Compensation strategy: Accountable for executing the compensation strategy for area of scope. Responsible to bring knowledge and current/future business needs back to CoE to secure the right strategy. Coach and advise leaders how to set and work with compensation, aligned with talent needs, ensuring internal attention to equity. Use dashboards and other data reports to advise the business on prioritization of critical talent/performance. People Advisory: Advise employees and people leaders on complex and/or out-of-the-box topics under various HR function areas requiring local knowledge and expertise. Act as a subject matter expert on region- or country-specific matters related to the various HR function areas overseen by People Relations. Represent the People area in local task forces and other relevant forums Program Design & Delivery: Design and implement people programs specific to the needs of the area under scope. Implement global programs locally (e.g. D&I, wellbeing) and contextualize to local realities where needed. Accountable for local onboarding sessions. Labor Law and Compliance: Support processes and address inquiries relating to labor law and compliance. Provide local legislative, regulatory and labor relations advice for organization change, redundancies, restructuring, M&A, outsourcing and divestments. Lead union relations inn locations with stronger union presence and/or more complex union requirements. Ethics and Discipline: Proactively address employee relations issues, conducting investigations and providing resolutions in collaboration with leaders. Monitor employee morale and engagement, implementing initiatives to enhance the overall employee experience. Talent & Performance Management: Guide people leaders on developing performance improvement plans compliant with legal guidelines People Analytics: Leverage data and analytics to understand people needs and inform the design and delivery of people program Who You Are MBA from reputed institute 8-10 years of professional experience in Human Resources in MNC environment Generalist experience covering a wide array of HR function areas. You enjoy working in a truly global environment and you like to deliver in cross-functional teams. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners. You have great communication skills, and you have the ability to convince, influence and motivate others in a complex matrix organization. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results. You like working in a fast-moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priority. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome! Where you ll be: You will be based in our Bangalore office, and you will be reporting to PS&S Lead / Country People Manager, India Benefit highlights: Exposure working with Global team Discounts on Electrolux products and services. Medical Coverage As part of the Electrolux Group , we will continuously invest in you and your development. There are no barriers to where your career could take you. Find more on: Electrolux Group Electrolux Group LinkedIn Electrolux APAC&MEA:

Partner the Best As a Senior Software Engineer- C#, you will be a technical expert leading developing and maintaining engineering application software for use in Baker Hughes Valves business. Youll be responsible for designing and programming As a Senior Software Engineer, you will be responsible for : Developing complex C# code for applications. Working closely with the local engineering team and global product management team to develop high quality web and mobile application digital products Responsible for new development of valve asset management software products according to specific requirements, including front-end/back-end and database layers Leading technology development and project execution resulting on time delivery Verifying and conducting design document, define function, structure, interface and other specification Participating in and lead code reviews for developed features Responsible for digital products performance improvement Designing and build solutions for different digital products integration Working with testing team to define, review, and execute test case Fuel your Passion Bachelors or masters in software engineering, Computer Science, or related discipline 5 -10 years application development experience in .Net/C#, or related technologies Experience in Angular/ React/ VueJS would be added advantage Experience with communication software development and support Familiar with database, such as PostgreSQL, Oracle Experience in Docker and IOT operations is a plus Familiar with multi-tiered application architecting Experience in industry digital products development is a plus Should have experience in Azure cloud Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options A safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits

Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: The External Data Analyst will be responsible for optimizing spend and reuse of external data. This role is responsible for maintaining a data catalog with harmonized metadata across functions to increase visibility, promote reuse, and lower the annual spend. The External Data Analyst will assess investments in external data and will provide recommendations to the Enterprise Data Council to inform investment approval. This role will work with Global Strategic Sourcing and the Cyber Security Team to standardize contracting of data purchases. The External Data Analyst will also work closely with the data engineering team and external data providers to manage the lifecycle of the data assets. This role will be responsible for co-defining and operationalizing the business process to capture metadata related to the forecast of data purchases. The person in this role will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to maximize data investments. Roles & Responsibilities: Responsible for cataloging all external data assets, including the harmonization of metadata to increase reuse and inform future data acquisitions. Co-develop and maintain the process to consistently capture external data purchase forecast, focusing on generating the required metadata to support KPIs and reporting. Responsible for working with Global Strategic Sourcing and Cyber Security teams to standardize data contracts to enable the reuse of data assets across functions. In partnership with functional data SMEs, develop internal expertise on the content of external data to increase reuse across teams. This includes, but is not limited to, participating in data seminars to bring together data SMEs from all functions to increase data literacy. In partnership with the Data Engineering team, design data standardization rules to make external data FAIR from the start. Maintain the quality of data. In partnership with the Data Privacy and Policy team develop and operationalize data access controls to adhere to the terms of the data contracts to ensure data access controls, compliance, and security requirements are enforced. Maintain policies and ensure compliance with data privacy, security, and contractual policies Publish metrics to measure effectiveness of data reuse, data literacy and reduction in data spend. Functional Skills: Must-Have Skills: Experience managing external data assets used in the life-science industry (e. g. , Claims, EHR, etc. ) Experience working with data providers, supporting negotiations and vendor management activities. Technical data management skills with in-depth knowledge of Pharma data standards and regulations. Aware of industry trends and priorities and can apply to governance and policies. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e. g. , Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Any degree with 5 - 9 years of experience in Business, Engineering, IT or related field EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request and accommodation. Ready to Apply for the Job We highly recommend utilizing Workdays robust Career Profile feature to complete the application process. A link to update your profile is available when you click Apply . You can then complete your Workday profile in minutes with the Upload My Experience functionality to upload an updated copy of your resume or you can simply edit the individual sections of your Career Profile. Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a Partially Meets Expectations or higher. Please visit our Internal Transfer Guidelines for more detailed information GCF Level GCF Level 04A .

0px> In one sentence Employee Experience PMO In a Nutshell: Are you passionate about enhancing the employee experience and driving culture within an organizationJoin our team and be part of a dynamic force that creates a differentiated employee experience regionally through projects and initiatives. We craft experiences that attract and retain the best talent in the industry, making a tremendous impact on employee journey. What Will Your Job Look LikeAs a member of the Employee Experience team, youll drive engagement and investment in employees lifecycle, making Amdocs a great place to work. Youll understand key milestones in employees journeys and make their experiences more fulfilling and meaningful. All you need is. . . Your role will involve: Connecting with stakeholders: to define the touchpoint in the journey Define ex Parameters: viewing processes & policies through the EX lense Run regional project: that better the experience to suit local needs Your Key Responsibilities: Develop and Implement EX Strategy: Align the employee experience strategy with the companys overall business goals and values. Employee Experience Audits: Conduct regular audits and assessments to identify areas for improvement. Champion Employee Voice: Ensure employee concerns are heard and addressed, acting as a champion for employee feedback. Communication Channels: Facilitate regular communication channels to keep employees informed and engaged. Pulse Checks: Conduct ongoing employee pulse checks and work with the Talent Intelligence team to track key trends impacting the talent market. EX Projects: Partner on EX projects defined by quarterly meetings and Regional Cabinet meetings. EVP & Branding: Support the Marketing/IComm team to drive organization EVP and branding initiatives locally. Regional Initiatives: Drive EX strategy and initiatives in the respective region and units. Industry Awards: Participate in industry awards and recognition programs. Organizational Initiatives: Drive organizational initiatives locally, including ramp-ups, ramp-downs, harmonization, rebadges, and BCP. Data Analysis: Collect and analyze data related to employee engagement, satisfaction, and retention. Trend Identification: Identify trends and patterns in employee feedback and make data-driven recommendations for improvement. Impact Measurement: Track and measure the impact of EX initiatives and programs across the organization. Collaboration: Collaborate with HR team members, business leaders, and other stakeholders to ensure alignment on EX initiatives. Industry Best Practices: Stay up to date on industry best practices and trends in employee experience management. Qualifications: Master s degree in Human resources, Psychology, or a related field. 7-10+ years of experience in Human Resources in a generalist role, Employee Engagement, or a related field. Skills: Excellent communication, interpersonal, and presentation skills. Strong analytical and problem-solving skills. Excellent organizational and time management skills. Ability to work independently and as part of a team. Ability to handle confidential information with discretion. Strong understanding of HR policies and procedures. Ability to adapt to changing priorities and deadlines. Strong understanding of employee experience principles and best practices. Ability to build strong relationships with employees and stakeholders. Proficiency in data analysis and reporting. Experience with employee engagement surveys and feedback tools What will your job look like Provide consultancy to the management team on HR related issues Implement the HR strategy and build work plans using standard methodologies to promote business goals. Proactively support top talents and key roles, being the focal point for employees on HR consultation such as performance, development etc. You will be the HR partner who will promote people managers skills, performance improvement and professional development to people managers hire to retire. Advise managers and employees on employee experience issues and special requests. "Sense the field" to focus areas for intervention and support, to promote interpersonal climate based on Amdocs Values and Code of Ethics. Perform ongoing organization analysis and implement organizational change programs driven form the business needs and challenges, in partnership with the BU Develop and facilitate team building programs, in collaboration with the Learning and OD BPs, working to define learning and development programs for managerial and professional capabilities development. Support the managers with preparing and implementing communication plans as well as internal communication of changes and new initiatives. Manage region/Region specific HR activities (recruitment, C&B policy implementation) and serve as regional SME in providing advice and direction to the division/groups. Why you will love this job: You will work with dynamic HR Professionals at the back-end, get a better understanding of different HR facets and become a specialist in multi-tasking We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com

Customer Insights Manager This role at MOSAIC Wellness is for a Customer Insights Manager who will be crucial in shaping our customer experience. You'll serve as the source of truth for understanding customer needs, preferences, and concerns, using these insights in a highly cross-functional capacity to implement improvements and significantly enhance the overall experience and Net Promoter Score (NPS). Key Responsibilities Feedback Collection: Collect customer feedback and inputs from various channels, including conversations, surveys, and online media. Data Analysis: Analyze data to derive patterns and identify areas for improvement. Actionable Insights: Translate findings into actionable insights and concrete areas for enhancement. Cross-Functional Collaboration: Collaborate with various functional teams to prioritize and implement identified changes. Impact Monitoring: Monitor the impact of implemented changes and iterate as necessary to ensure continuous improvement. Qualifications 2+ years of experience, preferably in a startup environment. Experience in customer insights, Voice of Customer (VOC) roles, and customer research is a plus. A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into actionable improvements. Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools. Ability to thrive in a fast-paced, dynamic environment and drive results. Demonstrated bias for action, ownership mentality , and determination to overcome challenges and achieve goals.

Job Description Implementation and Customization : Lead the implementation and customization efforts of BY WMS solutions based on client requirements and business needs. Utilize MOCA scripting language to develop custom functionalities, workflows, and interfaces within the WMS platform. Technical Support : Provide technical support and troubleshooting assistance to resolve complex issues related to BY WMS implementation, configuration, and integration . Collaborate closely with project teams and stakeholders to ensure timely resolution of technical issues. Integration: Design, develop, and maintain integrations between BY WMS and other enterprise systems such as ERP (Enterprise Resource Planning), TMS (Transportation Management System), and MES (Manufacturing Execution System). Ensure seamless data flow and process integration across systems. System Optimization : Identify opportunities for system optimization, performance improvement, and scalability enhancement within the BY WMS environment. Implement best practices and recommend solutions to optimize system efficiency and productivity. Documentation and Training : Create comprehensive technical documentation, including design specifications, configuration guides, and user manuals. Conduct training sessions for end-users and technical teams to ensure proper understanding and utilization of BY WMS functionalities and features. Collaboration: Collaborate with internal teams , including business analysts, developers, and project managers, to gather requirements, define technical specifications, and deliver high-quality solutions aligned with business objectives. Continuous Learning : Stay updated with the latest trends, developments, and advancements in BY WMS technology, MOCA scripting language, and related areas. Continuously enhance technical skills and knowledge through self-learning and professional development activities. Create and execute test cases to validate the functionality, integration, and performance of Blue Yonder modules. Collaborate with integration teams to ensure seamless data flow between Blue Yonder and other systems. Work closely with business analysts, developers, and project managers to understand requirements and project goals. Represents Customer in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers, and the business community at large. Implementation and Customization: Lead the implementation and customization efforts of BY WMS solutions based on client requirements and business needs. Utilize MOCA scripting language to develop custom functionalities, workflows, and interfaces within the WMS platform. Technical Support: Provide technical support and troubleshooting assistance to resolve complex issues related to BY WMS implementation, configuration, and integration. Collaborate closely with project teams and stakeholders to ensure timely resolution of technical issues.

About the Role The Senior/Merchandiser, Regional Operations will be responsible for execution of vendor development strategy, production activities at the vendor and facility level. S/he would be responsible of tracking the processes and timely delivery to meet the RDC & the quality expectations. S/he would additionally work to ensure that all commercial decisions and standards are met. What Youll Do Train vendors on conducting capacity planning using SAM. Perform capacity monitoring on a regular basis. Support and drive lean initiatives (e.g. workflow, line layout, combining operations)/deployment plan with our strategic vendors Support establishing efficiency baseline/man-machine ratios and guide vendors to achieve their longer term strategic targets Continuously improve and create internal and external processes and procedures Work with Technical, QA and Mill management team to ensure all commercial decision and standards are met Partner with Mill management, QA and technical teams to resolve fabric or quality issues Manage bulk production tracking processes to meet timelines Be sensitive and alert proactively on high risk potential order problem to ensure production on track through regular production meeting and cc mail. Provide recommendation on claim settlement options Resolve issues within a timely manner while working to continuously improve and create internal and external processes and procedures Review and evaluate vendor performance Who You Are Production Management - Proficient knowledge of manufacturing processes and innovative production management systems to influence vendor production efficiency Problem Solver/Effective communication - Can proactively solve problems and effectively manage multiple challenges. Collaboration- Proven ability influencing and making decisions cross-functionally in a matrix environment where speed and cultural sensitivity is crucial. Personal Leadership- demonstrated executive presence, presentation, influencing, and collaboration across various stakeholders Business Performance Improvement - proven track record of improvement based on fact-based analysis or benchmarking

Job Description: Assistant Editor Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it s in our differences that we empower the way the world learns. About the Role: Work Model: Hybrid (On-site presence required 8 days per month) Preferred Subjects: Neuroscience / Nursing /Health Sciences Assistant Editors are research subject matter experts - individuals with research experience in a particular field of study - who are responsible for managing tasks associated with services provided by the Wiley Peer Review Desk where subject expertise is required or highly advantageous (including but not limited to manuscript triage, reviewer selection, evaluation of reviewer reports, integrity screening, scope assessment, referral and transfer handling etc.) ahead of export to production. Assistant Editors are entry-level with experience as an Editorial Associate or limited prior experience as a handling editor; they almost certainly have experience as an author, reviewer, and potential as a guest editor or junior member of an editorial board, but are unlikely to have experience handling manuscripts through peer review. How will you make an impact Undertake screening and peer review activities for manuscripts in their relevant/broad subject area: Undertake subject-matter-expert (SME)- driven screening for manuscripts at the appropriate point in the workflow, either during holistic manuscript handling or as a point of escalation for a peer review service. Raise integrity concerns because of the SME screen/check via appropriate channels. Evaluate new submissions for their suitability for the journal, taking an immediate decision with the appropriate decision rationale, in line with the journal s policy/scope. For suitable manuscripts, select and invite reviewers. Assess reviewer report(s) and decide to Accept/Reject/Revise/Refer manuscript (new/transferred/revised submission); Assess revised manuscripts for the extent and quality of the changes made, and determine whether a final decision can be taken or whether further external review is needed; In the course of manuscript assessment (before or after external review), when a rejection is being rendered, identify appropriate journal(s) from within the portfolio as target titles for transfer. When a rebuttal is submitted, review the arguments and take appropriate action promptly: Pilot Projects/Special Projects Participate in proof-of-concept projects Report findings promptly within the stipulated timelines and framework Performance Improvement Review performance reporting to identify trends or opportunities for improvement of the peer review services offered. Engage with senior colleagues and line managers to understand areas of personal performance improvement opportunities. Participate in subject area clusters comprised of handling editors in the field from both Publishing Development, The Wiley Peer Review Desk, and the Comprehensive Editorial Evaluation Team. Training & Development Stay abreast of the subject area and maintain community connections through attendance at both virtual and local seminars/webinars/conferences. Provide peer-to-peer training and assist in the preparation of vendor accreditation programs and training documents Act as an escalation point for vendors performing tasks associated with services provided by the PRD What we are looking for: PhD or equivalent advanced degree in relevant research field (note, highly preferred candidate must have exceptional research experience if no PhD) We are seeking candidates with expertise in one of the following subject areas: Neuroscience / Nursing / Health Sciences. Candidate 3-5 years experience as a primary researcher in the relevant field (note, time spent doing a PhD counts as research experience) Candidate 1-2 years experience in scholarly publishing, with at least 1 of those years as a professional editor/Editorial Associate handling peer review, etc. Basic knowledge of the publishing process High-level knowledge of the peer review process Attention to detail Good communication skills and the ability to collaborate Head down - plough on approach to workload / Ability to stay focused Fluent in English (though not necessarily a native speaker), with excellent writing and oral skills Desirable Proven interest in scholarly publishing Experience as a reviewer/editor, Knowledge of common editorial policies and practices, at least specific to their field of expertise Experience using a supported EEO (e.g., Editorial Manager, ScholarOne, Phenom) Broad understanding of the scholarly publishing business, including the transition to Open Access For colleagues working on non-English-language journals, proficiency in that language is desirable but not essential About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individuals status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI

Workday Functional - Talent and Performance1 Collaborate with business stakeholders to gather and analyze requirements, translating them into effective Workday configurations. Lead and support system testing, troubleshoot issues, and conduct post-implementation reviews to ensure solution effectiveness. Provide ongoing system support, maintenance, and enhancements for Workday Talent and Performance modules. Partner with HR teams to maximize the use and impact of Workdays talent functionalities. Design, implement, and optimize Workday Talent and Performance Management solutions to meet evolving business needs. Support Core HCM features that align with talent and performance initiatives. Configure and manage performance review cycles, including goal setting, self-evaluations, manager reviews, and peer feedback. Implement and oversee calibration processes to ensure equitable and consistent performance evaluations. Enhance functionality related to Feedback, Career Profiles, and Mentorship programs within Workday Talent. Design and implement templates for Performance Improvement Plans (PIPs) and disciplinary processes within Workday. Develop, automate, and manage workflows for PIP and disciplinary actions to support compliance and HR policy adherence. Deliver training and provide ongoing end-user support to ensure successful system adoption. Stay informed on Workday product updates and best practices to recommend relevant system improvements. Required Qualifications:2-3 years of hands-on experience in Workday Talent and Performance Management.Experience in Workday business process configuration and security setup.Ability to analyze business requirements and translate them into technical solutions.Excellent communciation skills and Should Lead the teamWorkday certification in Talent and Performance Management (preferred).

Channel Partner Network Expansion and Management: Identify and onboard new channel partners to enhance the sales network. Build strong relationships with channel partners, ensuring consistent communication and support. Assist in maintaining an updated database of active and potential channel partners. Sales Enablement and Target Achievement: Support channel partners in understanding project details, pricing structures, and sales strategies. Work closely with channel partners to convert leads into sales, meeting monthly and quarterly sales targets. Provide timely updates on lead statuses, sales performance, and pipeline progress to senior management. CRM Utilization and Reporting: Use CRM tools to track, manage, and monitor partner leads, ensuring accurate documentation. Generate and review CRM reports to identify opportunities for performance improvement and follow-up prioritization. Ensure smooth and transparent lead handovers between channel partners and the sales team. Training and Engagement Initiatives: Assist in conducting training sessions for channel partners to familiarize them with Reneev Developers projects and sales processes. Regularly engage with channel partners to address their queries and provide necessary support. Organize meetings and events to keep partners motivated and aligned with organizational goals. Marketing Collaboration and Campaign Execution: Coordinate with the marketing team to design and execute channel partner campaigns and promotions. Assist in monitoring the effectiveness of WhatsApp campaigns and other digital outreach activities. Ensure partners receive timely updates on marketing materials, project launches, and sales schemes. Market Research and Partner Feedback: Conduct basic market research to identify potential channel partners and assess competitors strategies. Gather feedback from channel partners to improve sales approaches and project positioning. Provide recommendations to enhance collaboration and maximize partner engagement. Financial Coordination and Commission Handling: Assist in tracking channel partner commissions and ensuring timely payouts. Address and escalate any financial concerns or discrepancies with the finance team for resolution. Support partners in understanding incentive structures and related processes. Compliance and Process Optimization: Ensure all channel partner activities align with company policies and ethical standards. Suggest improvements to enhance operational efficiency and partner experience. Key Qualifications Experience: 2 to 5 years in channel partner sales, business development, or real estate sales. Sales Acumen: Strong understanding of sales processes and client relationship management. CRM Knowledge: Proficient in CRM tools for lead tracking and performance reporting. Communication Skills: Excellent verbal and written communication with the ability to engage effectively with partners. Team Collaboration: A team player capable of working closely with internal teams and external partners. Market Awareness: Basic understanding of real estate market trends and channel dynamics. Organizational Skills: Well-organized, with attention to detail and the ability to manage multiple tasks simultaneously. Adaptability: Eager to learn, grow, and adapt in a dynamic and fast-paced environment.

Key Responsibilities: UI Development: Design and develop responsive user interfaces using React JS, Angular JS, and JavaScript. Collaborate with product managers and back end engineers to implement visually appealing and intuitive user interfaces. Web Services Integration: Integrate UI components with backend web services to ensure seamless functionality. Work closely with backend developers to optimize the performance of web applications. Code Optimization: Write efficient, reusable, and maintainable code. Implement industry best practices for code optimization and performance improvement. User Experience (UX) Design: Collaborate with UX designers to ensure a seamless transition from design concepts to implementation. Enhance user experience by incorporating feedback and making necessary adjustments. Quality Assurance: Conduct thorough testing of UI components to identify and address any bugs or issues. Ensure the final product meets high-quality standards and user expectations. Mandatory Skills: React JS Web services integration Angular JS JavaScript Additional Skills: HTML5 and CSS3 proficiency Familiarity with RESTful APIs Experience with version control systems (e. g. , Git) Strong problem-solving and debugging skills Excellent communication and collaboration abilities Knowledge of UI/UX design principles Qualifications: Bachelors degree in Computer Science, Engineering, or related field 3-5 years Proven work experience as a UI Design Engineer or similar role Portfolio showcasing previous UI design and development projects

Job Title: HR Executive Work Leve: 1B/1C Reports to: Unit HR Manager Work Location: Khamgaon Factory With 3. 4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don t believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future. FUNCTION INTRODUCTION Human resource is a strategic function that facilitates effective people management practices. It helps organizations optimize their human capital to achieve their goals and objectives. JOB PURPOSE: Co-create inclusive performance culture and partner business at sourcing units by implementing the right Unit HR Strategy in line with the companys larger HR, ER and SC strategies, owning capability interventions to support business transformation, while maintaining cordial IR in the ecosystem ensuring business continuity. JOB RESPONSIBILITIES: A. Business Partnering: Assisting in executing the HR Strategy for the Unit. Guard and ensure the application of all Unilever Policies and governance requirements at Supply Units. B. Manpower Planning and Recruitment: Ensuring Manpower Availability of 100% Permanent and Contract Labour. Discipline Management: Tracking and Controlling Unauthorized Absenteeism. Assist the UHRM in designing key support systems - succession plans, mentoring schemes, coaching framework, induction programs etc. Identify sources of recruitment and maintain data bank of job aspirants. Facilitate recruitment, induction, and deployment of temporary workmen. Performance monitoring of new recruits to assess the effectiveness of the recruitment process. Organize induction training for new recruits including classroom, practical and on-the-job training. Co-ordinate for appraisal reports of trainees, probationers and confirmed employees. C. Cultural development and change and communication at unit: Assist in Action planning and Driving major transformation initiatives like Unilever Manufacturing Systems (UMS), Future of Work etc. Drive Culture of Inclusion and improve representation on shopfloor w. r. t PwDs, Women and LGBTQ+. Execute initiatives and projects aiming for site integration and collaborative work along the extended supply chain. Facilitate robust communication support, communication forums, team briefings, newsletters, etc. Establish connectivity with all levels of employees and get first-hand information about Unit culture and develop change initiatives to set in the right culture. D. Learning management at unit: Facilitate Skill Mix Transformation at site through FoW Upskilling & Reskilling Agenda as per Factory Master Plan (factory needs) Develop and Execute Annual Training Calendar and specify the learning objectives in line with business requirements. Facilitate preparation of Job rotation plans for on-the-job learning. Maintain data on learning activities. Maintain learning facilities and resources (eg technical training centre, learning centre). Coordinate with external/internal facilitators and institutions (ITI, CBWE, NGOs, etc. ) Operate the evaluation system and provide feedback. Analyse evaluation and plan for improvements. Retention of key talent through capability building and defining career progression. E. Performance improvement and management at Unit Monitor PDP system for the executives and workers. Ensure compliance to quality requirements, processes, and timings. Facilitate Performance reviews for blue collar population. Manage Employee Exits and Performance Counselling. F. Managing Employee Relations & Public Relations Maintain Harmonious, productive, and progressive employee relations while effectively managing Union expectations. Collective bargaining and wage negotiations - Execute Negotiation strategy under the guidance of the team. Maintain cordial relations with all workmen by regular formal and informal interaction with workmen / workmen groups and opinion leaders on the shop floor. Play vital role in all conflict resolution pertaining to workmen. Establish and manage relationships with external Government and Political bodies. G. CSR projects: Ensure execution of Prabhat - Our program to develop sustainable ecosystems and communities at Site Level. WHAT YOU NEED TO SUCCEED EXPERIENCES AND QUALIFICATIONS Essential Experience - 2 to 6 Years of experience Educational Qualification- Post Graduate Diploma or equivalent in Personnel Management/ Human Resource Management. KEY SKILLS REQUIRED Union Management, Knowledge on statutory compliances, Stakeholder Management LEADERSHIP You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. Critical SOL (Standards of Leadership) Behaviors PERSONAL MASTERY : Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others. PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results. TALENT CATALYST: Invests in people - coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers. BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change. Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent please verify before proceeding. "

Company Name Muthoot Fincorp Limited Position / Designation Call Center Manager Employment Type All Employment Type Reporting to Designation & Grade NA No of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff Foster a positive and productive work environment, promoting teamwork and accountability Develop and provide ongoing training to call center staff to enhance their skills and knowledge Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole Monitor, evaluate, and improve team performance to meet and exceed targets Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions Conduct call monitoring and provide feedback for performance improvement Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands Optimize Operations Develop and optimize call center processes and workflows for efficiency Ensure smooth call flow and consistent service delivery Oversee call center technology, including phone systems, CRM, and other software tools Identify opportunities for system improvements and upgrades Data, Compliance Generate and analyze call center performance reports Identify trends, areas for improvement, and opportunities for efficiency Ensure that call center operations adhere to industry regulations and company policies Special Requirements (If any) Must have experience in Secured lending / unsecured lending business Internal Stakeholders External Stakeholders Business Product Marketing Customers Referral Sources Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Career Progression B Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets KEY SKILLS & BEHAVIOURAL ATTRIBUTES Excellent communication, management, interpersonal and leadership skills required Advanced conflict resolution skills required Ability to work overtime as necessary to meet quotas and guide team Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence Communication Skills Excellent communication Skills English language fluency - both verbal and written Experience 6+years of overall experience Behavioral Competencies Team work Ability to work stretch/Multi-Tasking Environment Effective Communication ability at different levels Adaptable to complex Work environments& Organizational values Task master having a daily grind on Sales/revenue numbers Other Requirements (If any) - Educational Qualification Bachelor s degree in marketing, Business or Communications preferred Experience 6+ years experience in telemarketing or an outbound call center environment

Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and productive work environment, promoting teamwork and accountability. Develop and provide ongoing training to call center staff to enhance their skills and knowledge. Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole. Monitor, evaluate, and improve team performance to meet and exceed targets. Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions. Conduct call monitoring and provide feedback for performance improvement. Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands. Optimize Operations Develop and optimize call center processes and workflows for efficiency. Ensure smooth call flow and consistent service delivery. Oversee call center technology, including phone systems, CRM, and other software tools. Identify opportunities for system improvements and upgrades. Data, Compliance Generate and analyze call center performance reports. Identify trends, areas for improvement, and opportunities for efficiency. Ensure that call center operations adhere to industry regulations and company policies. Special Requirements (If any) Must have experience in Secured lending / unsecured lending business. Internal Stakeholders External Stakeholders Business Product Marketing Customers Referral Sources Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets KEY SKILLS & BEHAVIOURAL ATTRIBUTES Excellent communication, management, interpersonal and leadership skills required. Advanced conflict resolution skills required. Ability to work overtime as necessary to meet quotas and guide team. Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence. Communication Skills Excellent communication Skills English language fluency - both verbal and written Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers

Job Description Position / Designation Call Center Manager Grade Employment Type All Employment Type Reporting to Designation & Grade CHIEF BUSINESS OFFICER - SULB No. of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards. Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and productive work environment, promoting teamwork and accountability. Develop and provide ongoing training to call center staff to enhance their skills and knowledge. Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole. Monitor, evaluate, and improve team performance to meet and exceed targets. Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions. Conduct call monitoring and provide feedback for performance improvement. Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands. Optimize Operations Develop and optimize call center processes and workflows for efficiency. Ensure smooth call flow and consistent service delivery. Oversee call center technology, including phone systems, CRM, and other software tools. Identify opportunities for system improvements and upgrades. Data, Compliance Generate and analyze call center performance reports. Identify trends, areas for improvement, and opportunities for efficiency. Ensure that call center operations adhere to industry regulations and company policies. Special Requirements (If any) Must have experience in Secured lending / unsecured lending business. Internal Stakeholders External Stakeholders Business Product Marketing Customers Referral Sources Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Career Progression Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets KEY SKILLS & BEHAVIOURAL ATTRIBUTES Excellent communication, management, interpersonal and leadership skills required. Advanced conflict resolution skills required. Ability to work overtime as necessary to meet quotas and guide team. Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence. Communication Skills Excellent communication Skills English language fluency - both verbal and written Experience 6+years of overall experience Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers Educational Qualification Bachelor s degree in marketing, Business or Communications preferred. Experience 6+ years experience in telemarketing or an outbound call center environment

Job Description Position / Designation Call Center Manager Grade Employment Type All Employment Type Reporting to Designation & Grade CHIEF BUSINESS OFFICER - SULB No. of Reportees, Designation & Grade NILL Main Tasks & Areas of Responsibility The Call Center Manager is responsible for the day-to-day management and operations of the SULB call center. The role is tasked with ensuring that customer inquiries are handled effectively, team performance is optimized, and service levels are maintained in accordance with organizational standards. Skills and Exposure People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and productive work environment, promoting teamwork and accountability. Develop and provide ongoing training to call center staff to enhance their skills and knowledge. Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole. Monitor, evaluate, and improve team performance to meet and exceed targets. Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions. Conduct call monitoring and provide feedback for performance improvement. Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands. Optimize Operations Develop and optimize call center processes and workflows for efficiency. Ensure smooth call flow and consistent service delivery. Oversee call center technology, including phone systems, CRM, and other software tools. Identify opportunities for system improvements and upgrades. Data, Compliance Generate and analyze call center performance reports. Identify trends, areas for improvement, and opportunities for efficiency. Ensure that call center operations adhere to industry regulations and company policies. Special Requirements (If any) Must have experience in Secured lending / unsecured lending business. Internal Stakeholders External Stakeholders Business Product Marketing Customers Referral Sources Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Career Progression Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets KEY SKILLS & BEHAVIOURAL ATTRIBUTES Excellent communication, management, interpersonal and leadership skills required. Advanced conflict resolution skills required. Ability to work overtime as necessary to meet quotas and guide team. Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence. Communication Skills Excellent communication Skills English language fluency - both verbal and written Experience 6+years of overall experience Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers Educational Qualification Bachelor s degree in marketing, Business or Communications preferred. Experience 6+ years experience in telemarketing or an outbound call center environment

Designation : Trainer (Voice & Accent | Soft Skills | Corporate Trainer) Company: Equinox Agents Location: Rabale, Navi Mumbai (Work from Office) Industry: BPO & Corporate Training Shift: 5-day working | USA Shift Timings Experience: Minimum 2 years in V&A / Soft Skills / Corporate Training (BPO background preferred) About the Role: We are looking for a dynamic and experienced Trainer to join our growing team at Equinox Agents . This role is pivotal in enhancing the communication, soft skills, and professional development of our employees. The ideal candidate will be passionate about people development, possess strong facilitation skills, and be adept at delivering engaging and effective training sessions. Key Responsibilities: Conduct Voice Neutralization and Accent Training for new and existing employees. Deliver Soft Skills and Behavioral Training workshops. Facilitate Induction and New Joiner Training programs. Organize Communication Enhancement Workshops to build confident communicators. Plan and execute Professional Development Initiatives for overall employee growth. Collaborate with stakeholders to identify training needs and curate content accordingly. Measure training effectiveness through feedback, assessments, and performance tracking. Desired Candidate Profile: Minimum 2 years of training experience in Voice & Accent, Soft Skills, or Corporate Training. BPO training experience preferred. Strong communication, presentation, and interpersonal skills. Ability to engage and inspire participants across various experience levels. Flexible and adaptable with a passion for continuous learning and development. How to Apply: Interested candidates can share their updated resume at: careers@equinoxagents.com | amberlee.monis@equinoxagents.com

Role Description Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes: Identifying and prioritizing product and service improvement opportunities and creating plans for implementation. Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business. Supporting bank strategy, proactively identifying and managing areas of risk. Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions. Communicating changes to operational requirements and their impact on relevant processes and controls. Your key responsibilities Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes: For the delivery of high standards of client service, at the same time ensuring that all internal (eg Risk) and external (eg Compliance) standards requirements are met in full, utilizing a combination of onshore and offshore resource managed as a single global CLM team. Ensure appropriate escalation policies exist and are followed. Work collectively with offshore management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity panning, adherence to and improvement in performance and quality standards and appropriate career development. Chair regular meetings with the business and compliance to facilitate good communications and resolve KYC remediation issues within the organization for the varying business areas which are supported by CLM. Identifying and prioritizing product and service improvement opportunities and creating plans for implementation. utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business. Supporting bank strategy, proactively identifying and managing areas of risk Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions Communicating changes to operational requirements and their impact on relevant processes and controls Your skills and experience 9 to 13 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process

Key Responsibilities Monitor agent calls and provide actionable feedback Analyze portfolio performance using call audits and performance reports Drive performance improvements through targeted interventions Lead and participate in client calls to review service quality Ensure continuous improvement in portfolio performance

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose The role is responsible to manage all collection vendor audit processes and activities ensuring alignment with the overall as we'll as functional business objectives. Role Accountability Coaching Mentoring - Vendors Agency Managers- 50% Manage New Hire Orientation on SVCL, Code of Conduct, Compliance guidelines for vendor staffs and new hired agency managers in base aligned locations Ensure Quarterly Code of Conduct refreshers are in place for executives at aligned locations/vendor staffs Ensure shorter learning curve on key compliance metrics track agent/agency performance/improvement Lead Operational Process trainings and demystification on policies Work with stakeholders to prepare Monthly training calendars basis TNI Ensure telephonic customer interactions made at vendor premise are checked on quality compliance parameters Sample Live call listening/barging at vendor premise Coach vendor staff to improve quality of interaction with customers, thereby reducing customer facing company impacting defects (Reputational Financial) Vendor Process Quality Check -30% Review Analyze SVCL assessed by Line Managers Review 3rd party collection vendors on defined SVCL parameters across locations (Tier I, II III) for SBI Card Review outsourced tele-calling shops on defined SVCL parameters Closure of SVCL with respective line managers as per defined timelines Exit /Offboarding review of vendors and ensure data purging, HDD disposal and issuance of no objection clearance Drive adherence to defined SVCL PEN Reporting -20% Train and coach staff on SVCL parameters in aligned zone to reduce repeatability of defects Highlight red flags with potential process fix to stakeholders Provide input into the design and execution of action plans for identified issues Maintain Data security check and report publishing to management Measures of Success Adherence to SVCL guidelines for Vendor coaching SVCL PEN target SVCL Report Closure within Business TAT Identify Process Gaps, Closure Reporting Decrease of defect trend of assigned vendors / zone Process Adherence as per MOU Technical Skills / Experience / Certifications NA Competencies critical to the role Analytical Ability Process Orientation Detail Orientation Stakeholder Management Qualification Graduate/ Postgraduate in any discipline Preferred Industry FSI