966 Performance Improvement Jobs - Page 19

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs. Become an subject matter expert for AMZL and customer service processes and systems Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation. On this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals. This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level. About the team Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions. Develop and improve Amazon Logistics equipment and processes to enhance safety, associate/driver experience, capacity, speed, quality, and cost goals Drive a culture of standardization and innovation across WW Process Engineering Org. Initiate, define, plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations. Present concepts, designs, program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills. Responsible to integrate new equipment designs, process improvements, safety enhancement, etc.; into standard designs. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

": " Overview of job We are currently looking for a dynamic experienced professional with 1.5-2 year of work experience who would be responsible for construction of plans, evaluations, dealing with vendors, interacting with the client on a daily basis and plan and implement campaigns . Reporting of the role This role reports to the Director, Performance Media Mindshare India 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry- Data & Analytics 2. Culture of learning, opportunities, creativity and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting In six months: You will have started making significant business impact through your understanding, knowledge and initiatives In 12 months: You would have successfully launched your most important and impactful strategy based on needs of the agency What your day job looks like at GroupM: Drive eCommerce sales through effective and cost-efficient digital marketing campaigns Ensuring Client success by listing new products and ensuring that campaigns are live effectively Coordinate with teams across the group within different agencies on content, execution of brand and e-commerce activities Creating Trend decks and compiling Post Campaign analysis Uncover the latest Digital Ad opportunities on ecom sites Amazon, Flipkart etc Supporting in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelors degree 2-3 years experience in Digital Marketing on biddable platforms. Any experience on Amazon Search is a plus Sound knowledge of prevailing procedures and techniques in e-commerce & overall Digital Marketing space Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed About India : 2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale. At GroupM India, theres never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity its about belonging. We celebrate the fact that everyone is unique and thats what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. ", "hiringOrganization": { "@type": "Organization", "name": "WPP Media",}, "employmentType": "Full-Time", "industry": "Programmatic, Biddable, Paid Media & SEO", "identifier": "oAXGvfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Mumbai", "addressRegion": "Maharastra", "addressCountry": "India" } } ], "title": "Executive - Ecommerce", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } }

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What we need you to do? For Region India, Own processes for field quality analysis, Product maintenances & technical support for Excavators. Represent India in the excavator product support groups. Contribute with his/her competence and expertise, and collaborate closely cross functionally with all stake holders, putting people in the driving seat that motivates people to be self -driven and collaboration driven. Besides operational responsibilities, look for continuous improvements in the way of working . Inspire and motivate peers and employees We expect you to be: Provide technical support to dealers as per the resolution timeline defined. Assist dealers in resolving field issues & troubleshooting of the product complaints Visit to machine work sites to support dealership for unresolved technical issues and guide them on the trouble shooting to put back the machine into operation. Support dealers in identifying the suitable parts as per the machine card and collaborating with the parts team in the Volvo system to extend required support on the technical specification & suitability of the components & its child parts. Coordinate and support for update in prosis for required service & parts information by the dealerships Represent Region India in the Global technical support groups Monitor and develop the Customer Technical Support activities of the dealers via the Market areas. Develop dealers service support capabilities through the area service teams Managing the aftermarket technical support operations in accordance with established company policies. Ensure good processes exist to share information of product quality with the Market area teams (sales, aftermarket, and others) Manage the warranty process for the region India including goodwill decision administration. Ensure adherence to service processes by dealers related to technical support and warranty Responsible for the metrics of uptime related to War room, Warranty and Product Management Provide inputs on component life cycle and product performance improvement Provide inputs to Parts operations on product life cycle and support inventory planning Responsible for the timely completion of product quality campaigns Accountability: Dissemination of technical information ( for all the stake holders like dealerships/Market Area teams). Response & resolution time (Technical inputs through Chain Case & support dealership for trouble shooting) War room KPI like MTTR & Restoration of the breakdown for technical inputs & structural repair procedures Product Campaign results Timely warranty claim judgment CSS & DSS results Training & development Plan & support for dealer product specialists Required Competencies: Product Technical knowledge preferably on Excavators Industry insights and Market Knowledge Sensitive to dealers & customers expectations Good business sense, good understanding of business process Communication and proven people skills BE / B-Tech, experience in handling product support/field engineer role and at least 10 years in handling Excavators or Diploma with 12-15 years of experience from relevant industry. This role required travelling to different parts of the country as & when required to address product complaints. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking Channel Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Bachelors degree 1+ years of sales experience

Scope: People management for small to medium size teams of 15-20 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale. Job description: Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development. Manage a Team of 15+ and will be responsible for team output and working with stakeholders in ensuring a seamless delivery Work with the team in setting up goals and tracking their performance periodically and set remediation as necessary. Assess risks that may impede the team or deliverables; plan and work with leadership on mitigations 2+ years of team management experience Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. Experience using data to influence business decisions Experience an operations, project or program Manager directly managing and developing front-line managers Experience in quality assurance/testing/mobile industry/internet of things (IoT) Experience managing project delivery

Amazon is seeking Team Lead for our Transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes. Essential Functions 1. Defining IB processes and deriving efficiency through KAIZEN 2. Ensure enough bandwidth in IB team to ensure peak time management 3. Mentor PSs for handling efficient operations 4. Continuously improve the through put and attain a sustained level of IB performance improvement 5. Analysis of the data reports to identify performance bottlenecks and improve the performance 6. Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills 1. Strong leadership capabilities and people management skills 2. Strong execution skills, Action oriented, go getter 3. Resourceful to identify the way to get things done using limited resources 4. Ability to work under pressure situations 5. Ability to work in ambiguous situations and to come out with solutions as per the situations faced Basic Qualifications 1. Any Graduation 2. Experience in logistics field desirable and the experience in courier industry highly preferred 3. People management experience. Experience in handling field team is highly desirable. 4. Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away) 5. Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has six sigma, Kaizen etc. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience in an operational role

The Retail Business Services (RBS) group is an integral part of Amazons online product life-cycle and supports buying operations. The team s primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing Retail operations by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects 4. Able to drill into large amounts of data and extract meaningful business metrics. 5. Perform data analysis on trends observed and recommend solutions to the product and Business teams 6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. 8. Establishes key reports for functional area 9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The candidate is/has: 1.Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Experience using data to influence business decisions Knowledge of SQL or Python

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements. Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 9Drive in quality & learning related metrics 10Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.

": " About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPPs global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. Its what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Medias shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Overview of job: We are looking for Manager- eCommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs & pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brands objectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelors degree 3-5 years experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed

.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Youll Do As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training. They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones. What You Will Be Responsible For Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence. Manages performance and conduct-related concerns by providing consultation to leaders as the ER subject matter expert. Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable. Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc. Produces highly detailed written responses and communications for employees and leaders. Produces highly detailed case reports, interview notes, synopses, etc. Maintains accurate documentation and updates cases in the case management system promptly. Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation. Consults with in-house employment attorneys to ensure compliance and consistent interpretation of relevant laws and regulations and application of company policies and procedures. Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns. Develops effective relationships with team members, C&T, and leaders to become a trusted partner . Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core. Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis). Participates in projects led by the ER team as needed. What Makes You Qualified You ve developed through 10+ years of human resources experience. Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner. You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions. Strong understanding of Labor Laws within the Americas global is a plus. You re passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve...wisely! You re passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP). You are a LEADER you have a collaborative and influential style which inspires others into action and allows you to champion positive change. Experience working in a fast-paced environment Tech or similar industry. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

As a Performance Analysis engineer, you will work as part of a team responsible for modeling, measurement, and analysis of storage systems performance. The overall focus of the Research and Development function, of which this role is a part, is on competitive market and customer requirements, technology advances, product quality, product cost and time to market. Performance engineers focus on performance analysis and improvement for new products and features as we'll as enhancements to existing products and features. This position requires an individual to be broad-thinking and systems-focused, creative, team-oriented, technologically savvy, and driven to produce results. Job Requirements Knowledge of performance analysis and modeling techniques, tools and benchmarking. Extensive knowledge and experience in computer operating systems, hardware architecture and design, data structures and standard programming practices; systems programming in C is highly desirable. Strong scripting skills in Perl and Python - primarily with Jupyter Notebooks and Shell. Exceptional presentation and interpersonal skills. Strong influencing and leadership skills. The ability to make accurate work estimates and develop predictable plans. Knowledge of storage and file systems. Understanding of AL/ML workloads. Understanding of performance tradeoffs when designing on-prem and cloud systems. The ability and willingness to adapt to rapidly changing work environments, and enhance automation frameworks (generally python-based) to improve productivity. Responsibilities Measure and analyze product performance to identify performance improvement opportunities. Design, implement, execute, analyze, interpret, socialize and apply storage-oriented performance workloads and their results, including the creation of tools and automation as necessary. Work closely with development teams to drive the performance improvement agenda. Evaluate design alternatives for enhanced performance and prototype opportunities for performance enhancements. Create analytical and simulation-based models to predict storage systems performance. Successfully convey information to stakeholders at many levels related to the position. Participate as a proactive contributor and subject matter expert on team projects. Education 4 to 7 years of experience is preferred. A Bachelor of Science, Master s of Science, or PhD Degree in Electrical Engineering or Computer Science; or equivalent experience is required.

We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of business analysts, program managers or area managers. Leading process improvements Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. 3+ years of employee and performance management experience Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 2+ years of performance metrics, process improvement or lean techniques experience

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Working with the Team to ensure smooth function of the Amazon transportation operations at Lucknow. Executing the delivery process from delivery station to customer address. Ensure enough bandwidth in delivery team to ensure peak time delivery management. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Six Sigma & Advance excel

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Speak, write, and read fluently in English Experience with Microsoft Office products and applications Bachelors degree

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Ensuring timely OOR packages Delivery/C -ret/ MFN packages and ensuring OTD Handling Damage/orphan/Ageing handling packages sending them to origin as per SOP Monitoring BTS, reviewing of Creturn/MFN & delivery packages including IMEI verification and slot adherence. Monitoring short cash input to the channels & follow up for the recovery for the day and ensuring cash reconciliation and Banking. Monitoring the EDD packages to align the resources and ensuring the customer promise and no Last mile miss. Tracking of channel level/DA level performance with parametersFDDS/FDPS/DPOD/ with valid scans by flashing reports on hourly basis to respective channels Briefing Delivery Associates and SP channels along with supervisors regarding BAD SCANS and daily metrics. Daily reviewing the previous day performance to raise the bar. A day in the life Working with the Center manager to ensure smooth function of the Amazon transportation operations in Nagpur -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement About the team Working with the Center manager to ensure smooth function of the Amazon transportation operations in Nagpur -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Bachelors degree in Executive Assistant or Business Administration

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you. Head of HR Advisory India Pune, Bangalore North or Hyderabad Vice President 1 Description This is an exciting opportunity for a Head of HR Advisory to lead the newly established HR Advisory team at Apex. The role holder will be a key member of the HR function, overseeing and leading the team of HR Advisors who manage key HR processes and provide advice and guidance to Line Managers. The role will be working closely with the HR Business Partnering team and the wider HR team and will need to develop relationships with key stakeholders. The role will be overseeing global HR activities and we are ideally looking for a candidate with previous experience supporting multiple counties across regions such as Europe, APAC or Americas. Job specification Responsibilities include, but are not limited to: Oversee and lead the HR Advisory team, providing guidance and support to ensure the effective delivery of HR processes such as flexible working, background screening escalations and performance improvement Ensure a consistent approach of all HR processing ensuring compliance with local legislation. Coach and develop HR Advisors to be proactive provide guidance to Line Managers following HR trigger events such as the performance management process to drive the implementation of performance improvement plans where required. Oversee the creation of standard operating procedures for key HR processes working with HRBP s to ensure compliance with local legislation. In collaboration with HRBP s, lead the development of Line Manager support materials based on business need and incoming queries. Support the wider HR team with projects as required. Skills Required: Experience in a management role within a HR Advisory or Business Partner capacity Confident providing advice and guidance to Senior Leadership and Line Managers Experience in developing HR policies and processes Exceptional organisational skills and the ability to effectively prioritise workloads Excellent verbal and written communication skills Ideally experience supporting multiple counties across regions such as Europe, APAC or Americas. What you will get in return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Experience in an operational role Bachelors degree 1+ years of sales experience

Career Category Engineering Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: The External Data Analyst will be responsible for optimizing spend and reuse of external data. This role is responsible for maintaining a data catalog with harmonized metadata across functions to increase visibility, promote reuse, and lower the annual spend. The External Data Analyst will assess investments in external data and will provide recommendations to the Enterprise Data Council to inform investment approval. This role will work with Global Strategic Sourcing and the Cyber Security Team to standardize contracting of data purchases. The External Data Analyst will also work closely with the data engineering team and external data providers to manage the lifecycle of the data assets. This role will be responsible for co-defining and operationalizing the business process to capture metadata related to the forecast of data purchases. The person in this role will coordinate activities at the tactical level, interpreting Enterprise Data Council direction and defining operational level impact deliverables and actions to maximize data investments. Roles & Responsibilities: Responsible for cataloging all external data assets, including the harmonization of metadata to increase reuse and inform future data acquisitions. Co-develop and maintain the process to consistently capture external data purchase forecast, focusing on generating the required metadata to support KPIs and reporting. Responsible for working with Global Strategic Sourcing and Cyber Security teams to standardize data contracts to enable the reuse of data assets across functions. In partnership with functional data SMEs, develop internal expertise on the content of external data to increase reuse across teams. This includes, but is not limited to, participating in data seminars to bring together data SMEs from all functions to increase data literacy. In partnership with the Data Engineering team, design data standardization rules to make external data FAIR from the start. Maintain the quality of data. In partnership with the Data Privacy and Policy team develop and operationalize data access controls to adhere to the terms of the data contracts to ensure data access controls, compliance, and security requirements are enforced. Maintain policies and ensure compliance with data privacy, security, and contractual policies Publish metrics to measure effectiveness of data reuse, data literacy and reduction in data spend. Functional Skills: Must-Have Skills: Experience managing external data assets used in the life-science industry (e. g. , Claims, EHR, etc. ) Experience working with data providers, supporting negotiations and vendor management activities. Technical data management skills with in-depth knowledge of Pharma data standards and regulations. Aware of industry trends and priorities and can apply to governance and policies. Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy. Good-to-Have Skills: Ability to successfully execute complex projects in a fast-paced environment and in managing multiple priorities effectively. Ability to manage projects or departmental budgets. Experience with modelling tools (e. g. , Visio). Basic programming skills, experience in data visualization and data modeling tools. Experience working with agile development methodologies such as Scaled Agile. Soft Skills: Ability to build business relationships and understand end-to-end data use and needs. Excellent interpersonal skills (team player). People management skills either in matrix or direct line function. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Good presentation and public speaking skills. Strong attention to detail, quality, time management and customer focus. Basic Qualifications: Master s degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR Bachelor s degree with 8 - 12 years of experience in Business, Engineering, IT or related field OR Diploma with 14 - 16 years of experience in Business, Engineering, IT or related field EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request and accommodation. Ready to Apply for the Job We highly recommend utilizing Workdays robust Career Profile feature to complete the application process. A link to update your profile is available when you click Apply . You can then complete your Workday profile in minutes with the Upload My Experience functionality to upload an updated copy of your resume or you can simply edit the individual sections of your Career Profile. Please note that you should be in your current position for at least 18 months before applying to internal positions. Staff must notify their current manager if invited for an interview. In addition, Staff are ineligible to apply for open positions if (a) their performance is currently being managed on a performance improvement plan (PIP) or other locally utilized formal coaching document or (b) their most recent performance rating was not a Partially Meets Expectations or higher. Please visit our Internal Transfer Guidelines for more detailed information GCF Level GCF Level 05A .

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO As an HR Generalist, you will primarily focus on supporting HR initiatives and strategies related to organizational development & change management. Day-To-Day Responsibilities: Develop and execute effective change management strategies, plans and materials to accelerate Organizational effectiveness Provide input on processes, key functions, and management that support business improvements Collaborate with internal organizations and managers to improve engagement and retention within the organization by utilizing HR programs and tools Handle payroll activities and labour compliances of different office locations Conduct employee investigations and assist managers with performance improvement plans and disciplinary actions as necessary Assist with employee onboarding, offboarding, exit interviews, and compliance reporting. Develop programs to improve retention Provide support to employees on various HR-related topics and resolve issues that may arise Assist managers and employees with performance syncs and goal setting Gather and analyze data for the purpose of improving organization performance Maintain employee files and records Create and revise job descriptions Work with Finance, Accounting, and Payroll team on job code related issues Contribute to creating solutions for best practices initiatives in such areas as employment, employee communications, career development, compensation, and HRIS delivery Respond to general inquiries about Human Resources forms, procedures and policies Provides coaching and guidance to managers on organizational development related matters, including organizational analysis, strategy, structure and key processes to support business needs Develop HR solutions by collecting and analyzing information; recommending courses of action Assists in the development, implementation and revision of policies and procedures as appropriate Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance WHAT WE RE LOOKING FOR Must-Haves: Exceptional strategic thinking and structured problem solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Excellent capability to switch tasks while adapting to changing priorities Energized self-starter capable of working and thinking independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Nice-To-Haves: Bachelor s Degree in Business Administration, Human Resources or similar or related field preferred Minimum of 3 - 5 years HR Generalist experience with a strong focus on Organizational Development preferred PHR certification a plus Demonstrated experience with HRIS systems preferred Experience in strategic planning and execution, including diligence, acquisition and integration a plus Experience operating in a multi-state and/or complex matrix business environment is desirable WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

About the job Description Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1- Listening to associates and be supportive to managers. 2- Answering requests and always gets back to people. 3- Lead by example, doing what we say and act how we say. 4- Must be approachable. 5- Must exhibit the best behavior while at work. 6- Always be up to date with the latest techniques, tools, and processes. 7- Be right, honest, and be willing to accept mistakes. 8- Be willing to push their limits and accept more responsibilities. Job Responsibilities Supervise structured learning metrices and also oversee their results for the assigned sites. Managing live performance metrices end to end for the assigned sites. Maintaining data and analysis through reports on excel (as per business requirement) Ensure completion of new hire training program, coaching & other performance improvement programs on time. Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis. Identifying learning coaches & certifying them. Lead the individual improvement projects to enhance the business performance. Basic Qualifications Role requirements: Experience in customer service and handling projects will be an added advantage. Should be able to translate the given content in regional languages. Provide support to existing data management through analysis and accurate reports. Capability to present intricate information to a variety of audiences. Proficient in MS Word, excel & PowerPoint Graduate in any field. Excellent organization & interpersonal skills. Person should be flexible working on weekends (in case of business requirement) Preferred Qualifications Role requirements: Proven as a Training Specialist/ Trainer in a similar role. Good communication skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https: / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner. Company ASSPL Delhi Job ID: A2973100

Location: PAN India (Initial training in Coimbatore) Eligible Batch: 2024 & 2025 Graduates Streams: B.E / B.Tech - Computer Science, IT, or related fields Employment Type: Full-Time About iamneo (An NIIT Venture) iamneo, formerly Examly, is a fast-growing EdTech SaaS company, now part of the NIIT Group . We deliver AI-driven tech upskilling, assessment, and workforce transformation solutions for top IT firms and universities. Our solutions are trusted by companies like Wipro, HCLTech, LTIMindtree, Tech Mahindra, Hexaware, Virtusa , and 150+ colleges including BITS Pilani, SRM, VIT, and Manipal . About the Role Kickstart your tech career as a Technical Training Associate under our Work-Integrated Learning Program (WILP) a full-time role that includes a 100% sponsored Master s degree (MCA / M.Sc. / M.S.) . You ll gain real-world experience in technical mentoring and training while building a strong foundation for a career in EdTech, Technical Training, or L&D . Key Responsibilities Support trainers in conducting coding sessions and managing hands-on labs Guide learners one-on-one and provide technical mentorship Evaluate programming assignments, quizzes, and project submissions Track learner progress and support performance improvement Create quick-reference resources (cheat sheets, help docs, etc.) Assist in managing learning platforms, tools, and environments Help resolve coding/debugging issues Be open to travelling across India for training deployments Who Can Apply B.E / B.Tech graduates - 2024 or 2025 batch (Computer Science / IT) Good grasp of at least one programming language (Python, Java, JavaScript, etc.) Bonus: Knowledge of web development, cloud platforms, or databases Strong communication skills (English mandatory, Hindi preferred) Passion for teaching, mentoring, and problem-solving Program Benefits Full-time job + sponsored Master s degree (M.Tech) 3.0 LPA stipend during the 2-year WILP 6.0 LPA after program completion (on continued employment) Structured growth path in Technical Training and EdTech Career Roadmap After WILP Year 0-2: Technical Training Associate + Master s Degree Post WILP: Transition into roles such as: Technical Trainer (Frontend / Backend / Full Stack) Learning & Development Executive Curriculum Designer / Content Developer EdTech Consultant or Program Manager Selection Process Pre-placement talk Online assessment Technical & culture-fit interviews Final HR interview Note This is a career-track program that includes a 3-year service agreement , covering the 2-year WILP and 1-year post-program contribution. Workplace Type In-Office Employment Type Full-time Experience Level entry-level Work Experience (years) 0 - 1 years Education Bachelors Degree Skills communication skills learning databases technical mentorship problem-solving web development training edtech programming languages cloud platforms Hiring Powered By PyjamaHR Iamneo.ai

Grade I - Office/ Core Responsible for supporting various initiatives to improve the effectiveness of financial controls, risk management and fraud policies, providing assurance and undertaking a range of control and compliance activities, and working with team members to drive awareness of internal control requirements. Entity: Finance Job Family Group: Finance Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team Join our Finance Team and advance your career as Fraud Analytics & Detection Analyst! Purpose of the Role: To make this transition, we re looking for a fraud analytics and detection analysts to support the review of our global fraud analytics tool. This new digital fraud analytics solution is now enabled to support end-to-end data modelling, automated and well defined analytical capabilities following the overarching control framework on a bp-wide scale. Key Accountabilities: Accountable for the fraud analytics review and reporting activities in travel & entertainment claims and Source to Pay; Accountable for providing timely, accurate and reliable management information including analysis, interpretation and insight Job scope: Review alerts - by validating to the supporting documentation, relevant policies, approvals and ERP systems to confirm if there are suspected fraud or false positives. Run the end to end alert case management For suspected fraud, provide the relevant info/evidences to relevant teams to facilitate the investigation. For false positives, review the data and parameters minimize/reduce the false positives. Identify valuable process and performance improvement opportunities which include process simplification and automation where vital Crucial Experience and Job Requirement 2-3 years relevant post degree experience work experience; Self-starter; able to handle a multifaceted workload in volume and time pressure; Excellent teammate with ability to communicate optimally at all levels, including the translation of difficult requirements to simple outcomes; Strong partner leadership skills including maturity in demand management and the ability to optimally handle conflicting priorities and expectations; Resilience to operate optimally in a fast paced, ambitious environment; Language and interpersonal skills with particular focus on client responsiveness; Experience of reporting and auditing processes with a focus on fraud analytics is helpful; Able to assimilate data to identify key issues and aid decision making, able to anticipate future situations and plan ahead to meet them; Looks for ways to do things better, faster and more efficiently. Education: Bachelor s degree in a relevant finance/business field required; Absolute proficiency in business English Desirable Criteria: Degree; Qualified in a recognised national or international professional accountancy qualification e.g. CIMA, ACCA, ACA, CPA; Work experience in a large and multinational environment with partner relationships across multiple countries Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

People Management Recruit, train, coach, and supervise call center agents, team leaders, and support staff. Foster a positive and productive work environment, promoting teamwork and accountability. Develop and provide ongoing training to call center staff to enhance their skills and knowledge. Quality Management Establish clear performance metrics and KPIs for call center agents and the team as a whole. Monitor, evaluate, and improve team performance to meet and exceed targets. Implement and maintain quality assurance programs to ensure consistent, high-quality customer interactions. Conduct call monitoring and provide feedback for performance improvement. Allocate resources effectively, including staffing levels, schedules, and technology to meet call volume demands. Optimize Operations Develop and optimize call center processes and workflows for efficiency. Ensure smooth call flow and consistent service delivery. Oversee call center technology, including phone systems, CRM, and other software tools. Identify opportunities for system improvements and upgrades. Data, Compliance Generate and analyze call center performance reports. Identify trends, areas for improvement, and opportunities for efficiency. Ensure that call center operations adhere to industry regulations and company policies. Special Requirements (If any) : Must have experience in Secured lending / unsecured lending business. Internal Stakeholders External Stakeholders Business Product Marketing Customers Referral Sources Job Location / State : All States Compensation Band : As per policy Entitlements : As per policy Stake Holders : MFL Staff, Group Company Staf Educational Qualification / Technical Certification : Any UG/PG or MBA Skill Sets : KEY SKILLS BEHAVIOURAL ATTRIBUTES Excellent communication, management, interpersonal and leadership skills required. Advanced conflict resolution skills required. Ability to work overtime as necessary to meet quotas and guide team. Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence. Communication Skills : Excellent communication Skills English language fluency - both verbal and written Behavioral Competencies : Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environmentsOrganizational values. Task master having a daily grind on Sales/revenue numbers

Overview: The Operations Manager - L3 plays a crucial role in overseeing the daily operations of the company, ensuring smooth and efficient processes to meet business objectives. They are responsible for managing and coordinating various operational activities to optimize productivity and maximize efficiency. Key Responsibilities: Develop and implement operational policies and procedures. Manage and optimize operational processes to ensure seamless service delivery. Lead and coordinate cross-functional teams to achieve operational goals. Monitor and analyze operational KPIs to identify areas for improvement. Identify and implement strategies to streamline operational workflows. Ensure compliance with regulatory standards and company policies. Resolve operational issues and mitigate risks to ensure uninterrupted business operations. Evaluate operational performance and implement enhancements to drive operational excellence. Implement technology solutions to enhance operational efficiency. Drive continuous improvement initiatives across all operational functions. Required Qualifications: Bachelors degree in business administration, Operations Management, or related field. Proven experience in operations management or a similar role. Demonstrated ability to lead and manage cross-functional teams. Strong analytical and problem-solving skills. Excellent understanding of budget management and financial principles. Proficiency in strategic planning and execution. Outstanding communication and interpersonal abilities. In-depth knowledge of process improvement methodologies. Proven track record of driving operational efficiency and performance improvement. Ability to adapt to dynamic business environments and manage change effectively. Experience in implementing technology solutions for operational enhancement. Excellent organizational and time management skills.