966 Performance Improvement Jobs - Page 18

The Senior Site Reliability Engineer is an advanced role responsible for leading complex projects that enhance Pearsons system reliability, availability, and performance. This individual will act as a mentor to junior engineers , drive initiatives for operational efficiency, and align SRE efforts with Pearsons overarching objectives. Key Responsibilities: Business Impact*: Comprehend and align SRE activities with Pearsons business goals, understanding the impact of reliability on organizational objectives. Continuous Improvement*: Proactively drive initiatives within the SRE team that contribute to greater reliability and operational efficiency. Incident Management*: Lead and coordinate the response to major incidents, exhibiting excellent crisis management capabilities. Automation & Innovation*: Continually propose and implement automation solutions that elevate operational efficiency and SRE best practices. Collaboration & Communication*: Foster strong relationships with cross-functional teams and articulate complex technical concepts to non-technical audiences. Learning & Adaptability*: Remain updated on industry trends and emerging technologies, showcasing the ability to adapt and learn quickly. Cultural Contributions*: Promote and exemplify SRE culture principles such as blameless post-mortems, an automation-first mindset, and data-driven decision-making. Leadership & Mentorship*: Act as a mentor to Associate and Titled SREs, facilitating their professional growth and development. Technical Depth*: Display deep technical knowledge across multiple SRE domains including cloud computing, networking, security, and automation. Architectural Design & Review*: Contribute to setting the strategic direction of the SRE team, participating in long-term planning and organizational vision. Technical Excellence*: Achieve mastery over Pearsons systems, architecture, and technology stack, with the ability to address complex technical challenges. Consistent Performance*: Maintain consistently high performance, proving your capability to deliver results over time. Strategic Initiatives*: Lead large-scale projects focused on reliability, scalability, and performance improvement.

JOB DESCRIPTION Managing the entire employee life cycle Manpower Management & maintain healthy occupancy rate by driving recruitment for all open positions Handling orientation program to help new joiners assimilate with the organization Designing and modifying recruitment procedures, recording recruitment metrics, supervising the HR team and monitoring the teams performance Regular HR Connect & Skip sessions with employees to understand their individual challenges and aspirations Review company policies and processes to benchmark and implement the best practices Addressing grievances and actively working on employee relations Employee Engagement and Retention REQUIRED SKILLS MBA or degree in human resources or similar field A strong understanding of performance management, learning and development, and employee engagement principles Proficiency in Microsoft Office (Word, Excel, PowerPoint) to create documents, analyze data, and present information Ability to handle multiple tasks and responsibilities while maintaining high attention to detail. Ability to provide constructive feedback, support employee development, and implement performance improvement plans when needed Experience effectively collaborating across levels QUALIFICATIONS AND EXPERIENCE 5+ Years (Preferably Consulting Industry)

Greetings from Tamilnadu Advanced Technical Training Institute (TATTI)! Are you passionate about helping students land their dream jobsDo you have the skills to coach young minds on aptitude, communication, interviews, and workplace readinessWe are looking for a Freelance Placement Trainer to prepare students for campus recruitment and corporate hiring . Role Overview: As a Freelance Placement Trainer , you will design and deliver interactive training sessions focused on aptitude, reasoning, soft skills, communication, group discussion , and interview preparation , helping learners become job-ready. Key Responsibilities: Deliver sessions on Quantitative Aptitude , Logical Reasoning , Verbal Ability , and Soft Skills Conduct resume-building workshops , mock interviews , and group discussions Prepare students for HR and technical interviews Share placement insights from various industries and job roles Provide individual feedback and performance improvement plans Requirements: Prior experience as a Placement Trainer / Career Coach / Soft Skills Trainer Strong command over aptitude concepts, verbal skills, and body language coaching Excellent communication and student engagement skills Familiarity with campus recruitment processes, corporate expectations, and hiring trends Nice to Have: Experience working with engineering, arts, and management students Knowledge of online assessment tools and corporate test platforms Ability to train in both English and regional languages Job Type: Freelance / Contract / Part-time Mode: Onsite (Campus) / Online (as required) To Apply: Send your updated CV via Application Link! Shape careers. Boost confidence. Empower students to succeed! Your guidance can open doors to their future!

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently This includes motivating, coaching, reporting, and providing feedback of associates performance including productivity, quality, and safety as a means for achieving or exceeding Amazon expectations The Team lead will address discipline and/or performance issues for FC Associates including up to termination In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts Were seeking a Team lead for our FC operations In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise Driving performance management of your team members Preparing and implementing training and development plans for associates Continuously improve the delivery process and attain a sustained level of delivery performance improvement Conducting 4M and 5S audits for the delivery station on a daily basis Stand-in for Area Manager Ability to manage day and night shifts Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix Lead the order batching strategy to ensure efficiency while protecting customer experience Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates Perform in depth problem solving in all areas to ensure successful and continuous operations Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed Communicate with internal and external suppliers using all communication channels available Report and escalate systemic issues to management as necessary and in a timely manner Participate in initiatives to ensure Safety and Operational Excellence Identify, address and resolve safety hazards within the Fulfillment Center Fully understand processes and daily goals, and make recommendations to improve performance Perform administrative duties, and additional functions, as needed and determined by management Support and work in all areas of the Fulfillment Center as required and as determined by site management Support other spokes/ fulfillment centers as required and as determined by city leadership Amazon is seeking Team leads for our GSF FC operations team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience in an operational role

As a Sr. Manager (Training Delivery) in GSRC you lead the training goals, strategy and approach definition for one or multiple compliance and/ or supply chains programs. You leverage GSRC central functional teams like Instructional Design, L&D, Quality, Capacity Planning, Process Excellence, to onboard and set up new processes within GSRC to deliver against customer requirements. Your primary role is to be to glue between our Ops, Quality & Nesting teams, with accountability to stabilize training performance for programs end to end. You collaborate across teams and regions, cutting through ambiguity and getting business inputs and training requirements, turning these into strategies, goals processes and mechanisms with our operations, capacity planning, workforce management, training and development, quality analytics and tech teams, and making sure that we deliver with high quality consistently. Our space is complex and high impact, working with evolving business requirements and needs, and a mandate to elevate compliance while simplifying our processes. A successful candidate will distill diverse inputs from multiple stakeholders to set a vision, design strategy, and achieve consensus on goals and priorities for their given compliance function. Working with internal or external cross-functional teams to build scalable processes, you will increase operational efficiencies; provide timely and unambiguous guidance to business and program partners for decisions to be taken that are consistent with strategic objectives; participate in mentoring and peer development; and be willing to roll up your sleeves and build with us. Our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and were happy to support that so you can have a productive and well-balanced life both in and outside of work. This is people manager role and we are looking to hiring candidate at our Bangalore, KA, IND locations: Manage a team of Training Managers & SMEs to support end to end new hire training life cycle . Maintain Training Managers & Specialists performance & drive performance improvement initiatives for bottom performing resources in the Training & Ops Teams Periodically review training content with IDs, Training Specialists, Ops & Nesting partners & work with ID specialist to customize / create new and / or maintain existing training content Coach Training Specialists & improve training delivery using multiple innovative training delivery methodologies Coach Ops SMEs / mentors & improve the "On the Job Training" & Graduation metrics Manage and work as per need with global STLs, Ops Leads, partners in Training, Quality, Ops, Capacity Planning & Nesting Manage Training Delivery projects and deliver results in time; Standardize and maintain processes specific to the project in partnership with the Program and Operations teams. Partner with business leaders to decide learning strategy, learning needs and goals Administer LMS to host, schedule and track training Report out training performance; Identify, define, track, assess and report metrics and training effectiveness. . Own learning plans of global audience, maintain the learning project roadmap, and oversee learning administration . Partner with Operations, Subject Matter Experts, Quality Auditors and other key stakeholders to identify training needs . Should be able to scale the Training Team globally, maintain training HC ratios while rigorously evaluating trainer utilization; should be able to make HC recommendation as & when required 5+ years of people manager experience in Training Delivery & related fields 2+ years experience in a leadership role at Amazon Experience in instructional design, including needs analysis and multi-media instruction. Ability to actively use training data to track, trend, and manage training efforts. Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization. Project-management experience Proven ability to influence Senior leadership and stakeholders without authority Experience with adult learning theory, course facilitation, SQL, and Database Administration Skills. Ability to deal with ambiguity and competing priorities. A strong focus on internal customers needs and satisfaction, with an emphasis on demonstrating return on investment in training.

Dream11, through its Dream Sports venture, is looking for a driven Manager - B2B Sales for DreamSetGo. If you have 5-7 years of B2B sales experience in travel, hospitality, or event management, and a passion for sports, you'll build and nurture relationships with travel agents and tour operators to drive significant revenue growth. Key Responsibilities Sales & Strategy : Build and maintain long-term relationships with Travel Agents/Tour Operators, key decision-makers, and partners to grow the client base. Drive the sales process from initial outreach to final closure. Develop and execute B2B sales plans, focusing on HNI & travel agency partnerships . Lead Generation : Identify and onboard new Travel Agents/Tour Operators , generate revenue, and ensure long-term retention. Generate onboarding through researched outreach, networking, referrals, and industry events. Develop a strong pipeline of prospective Travel Agents. Relationship Management : Serve as the main point of contact for B2B clients, providing personalized service and ensuring high client satisfaction. Understand client needs and deliver tailored sports travel and hospitality solutions that align with their business objectives. Market Engagement : Provide regular reports on sales performance, opportunities, and progress toward targets. Monitor and evaluate client feedback to enhance service offerings and sales strategies. Performance & Optimization : Refine sales strategies, streamline operations, and improve conversion rates. Leverage data-driven insights to enhance outreach, client engagement, and deal closures. Qualifiers 5-7 years of B2B sales experience in travel, hospitality, or event management. Proven ability to acquire & manage corporate clients . Strong negotiation, communication & relationship management skills . Data-driven approach with strategic sales expertise. Skills Passion and love for SPORTS is a must-have.

Hiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process , ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of quality matrices, and experience with 7 QC tools, we invite you to drive continuous improvement and ensure exceptional service delivery. Experience Requirements Minimum 1 year of experience as a Quality Lead , with an overall 5+ years of experience in the BPO sector. Must have experience in an International Voice Process. Must be a Quality Team Leader (QTL) on papers. Experience handling a team of Quality Analysts. Strong experience working with QUALITY Matrices . Excellent transactional quality domain knowledge. Good working knowledge of TTQ (Training, Transaction Quality) systems, tools, and technologies . Proven knowledge of analyzing, driving improvement, and innovation. Worked on 7 QC tools . Roles & Responsibilities Drive continuous improvement for Transaction Quality and overall Delivery. Manage claim Quality & Client related KPIs . Evaluate the effectiveness of Transaction Quality (TQ) interventions. Strengthen Quality management processes and frameworks to enhance quality delivery. Accurately capture SLA/SLO metrics and the reporting needs of all clients, setting up/customizing processes to seamlessly meet client expectations. Generate and implement out-of-the-box ideas and Process Improvement initiatives within the account. Drive Process control & Compliance, in addition to managing audit requirements. Ensure that huddle, feedback, and refresher processes are in place and are followed efficiently. Support the Quality and Compliance teams in performing COPC, FMEA, PFCU , and other audits and follow-ups based on observations/misses highlighted. Education Graduate / Postgraduate (any stream). Interested candidates can mail their CV to [HIDDEN TEXT] or call at 8467054123.

Location- Bangalore Work Exp- 4 to 6 years Education- Bachelors in Textile Engineering Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Ensure LBRD brands-Fabric Sourcing is available on time with predefined quality and at targeted costs for conversion. 1.Seasonal / Annual Sourcing Planning and ensuring Quality & Cost Effective Sourcing in line with business requirements 2.Budgeting, Monitoring & Control of Sourcing- Fabric Costs effective cost negotiation to ensure right product costs and GP realization 3.Coordinate with Design & Product teams to plan requirement for all fabrics for woven products and in adherence to business calendar 4.Source fabrics locally and globally 5.Plan, Source, Monitor & Control delivery of fabrics on time in adherence to business Calendar for all categories and ensure Contingency Measures in case of a fabric delay or rejection 6.Formulate SOP and Systems for effective and efficient Sourcing Operations. 7.Develop and Implement Quality Assurance & Control Systems for Fabric Vendor Locations to ensure quality supplies and ensure practices in conjunction with suppliers to ensure quality standards are met and consistency maintained. KRA2 Vendor Development & Relationship Management 1.Ensure MG expectations w.r.t quality and future plans are communicated to the vendor from time to time 2.Ensure Technical support to vendors for improving quality levels, efficiency and cost optimization 3.Build an effective working relationship with manufacturing vendors to ensure that business objectives are met. KRA3 Manage Sourcing Initiatives 1.Map fabric / fashion trends, raw material prices and relevant knowledge / domain trends in the market and note necessary interventions, actions or adaptation to be done so as to ensure sourcing functions effectiveness 2.Identify suppliers globally and document an exhaustive vendor database with relevant information on capability and capacity 3.To be a part of organizing mill week customized to brand product /category requirements 4.Ensure Continuous fuelling of new developments, value addition, fashion content and product improvements with respect to fabrics across categories 5.Functional & Operational support and facilitation to internal customers- Design & Product Team. KRA4 People Development: To ensure planned development of subordinates and ensure quality work and environment processes in sourcing function 1.Monitor and review team and individual performance, Provide Feedback. 2.Monitor and improve workflow KRA5 Fabric Deliveries To ensure timely deliveries of fabrics as per the committed delivery schedules KRA6 Process creation and adherence * To make the brand a systematic, process driven business with well laid out processes and high standards of adherence KRA7 Team Management * Set KRAs for team members, conduct periodic reviews of performance and provide feedback * Assess skill gaps, coach team members and ensure adequate training is provided for in line with needs * Identify non performers in the team and work out performance improvement plan in consultation with HR * Establish reward/ incentive schemes for team members and significantly distinguish top performers from others

Minimum qualifications: Bachelor's degree in Supply Chain, Engineering, or equivalent practical experience. 8 years of experience in commodity management, agreement facilitation, supplier development, manufacturing, and supply chain processes. Preferred qualifications: 5 years of experience in vendor operations, including in governance and change management processes. Experience with the RFP process, agreement negotiation, and defining performance goals for vendors. Ability to prioritize and manage multiple tasks in a fast-moving environment, and adapt to changing priorities. Ability to interact with executive leadership. Excellent communication and presentation skills, with the ability to effectively articulate project details from business, process, and technical perspectives. Excellent program management skills and ability to work collaboratively within teams. About the job Recruiting Partner Operations is dedicated to optimizing Google's recruiting vendor relationships. We work for vendor performance by combining operational mastery with an understanding of staffing workflows, gained in collaboration with subject matter experts. In this role, you will prioritize vendor accountability for achieving hiring goals, applicant satisfaction, and process excellence. You will address operational challenges, drive data-informed decision-making, and guide vendors towards continuous performance improvement. Responsibilities Oversee vendor adherence to agreed-upon Service Level Agreements, performance metrics, and quality standards. Implement strategies to continually elevate vendor productivity and efficiency. Build relationships with Recruiting stakeholders. Understand their priorities, communicate vendor progress, and align vendor capabilities with business needs. Analyze performance data to pinpoint improvement areas, translate findings into actionable insights, and effectively communicate solutions to stakeholders. Conduct regular business reviews to identify gaps, advocate for root cause analysis, and ensure vendors execute improvement plans. Provide thought leadership, troubleshoot complex problems, and foster a solutions-oriented mindset to maximize vendor performance.

Role: Techno Manager Experience: 5 to 10 years Reporting: Managing Director Location: Hyderabad Corporate Office Job Type: Full-Time | On-site Job Summary: We are seeking a dynamic and visionary Techno Manager to join our leadership team in Hyderabad. This strategic role is instrumental in driving organizational growth by leveraging technology to enhance business performance and operational efficiency. The ideal candidate will spearhead digital transformation initiatives, align technological strategies with business goals, and foster a culture of innovation and continuous improvement. Key Responsibilities: Process Analysis & Mapping Analyze and document existing workflows and systems across all departments. Identify operational inefficiencies and recommend process improvements. Digital Transformation Strategy Design and execute a comprehensive, group-level digital transformation roadmap. Ensure alignment of technology initiatives with organizational scalability and strategic objectives. Technology Implementation Lead the implementation and integration of digital tools and enterprise platforms. Ensure robust data integrity, system security, and regulatory compliance. Technology Strategy & Execution Maintain and evolve a forward-looking IT and digital roadmap. Oversee system architecture, infrastructure, and technology integration. Identify and mitigate technology-related risks proactively. Manage vendor relationships and assess new and emerging technologies. Qualifications: Master s degree in Business Administration (MBA), Information Technology, Computer Science, or Engineering. 5-10 years of progressive experience in technology management and business operations. Demonstrated success in leading digital transformation and performance improvement initiatives. Strong strategic planning, budgeting, and financial analysis capabilities. Proven track record in executive-level data reporting and decision support. Required Skills: Visionary Leadership & Strategic Thinking Advanced Analytical & Data Interpretation Robust Business & Financial Acumen High Technological Proficiency (Software Dev, Cloud, Cybersecurity, Data Analytics) Project & Program Management Expertise Excellent Communication, Presentation & Influencing Skills

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. The Opportunity As a core part of the newly formed Employee Relations Centre of Excellence , you ll partner with Regional HR leadership across India and APJ. This role provides strategic guidance and hands-on support on ER matters like performance management, investigations, grievances, policy compliance, accommodations, and offboarding all with a strong focus on applicable labor laws in India and the Philippines. What You ll Do Provide coaching to leaders and HR on performance improvement, feedback delivery, disciplinary action, and exits ensuring fairness and proper documentation Lead investigations assemble teams, collect data, interview relevant parties, and present objective findings and recommendations Collaborate with Global ER to customize international policies and tools for the regional context Handle emotionally sensitive cases with neutrality and discretion , including mediation between employees Advise on HR legal issues , including accommodations and policy compliance in consultation with Legal teams Apply your expertise in India and Philippines labor laws for ER case resolution and risk mitigation Use active listening, critical questioning, and analysis to help leaders normalize challenging situations Prepare monthly/quarterly reports on ER metrics, identifying trends and recommending improvements Maintain strict confidentiality and integrity in managing sensitive employee data and cases What It Takes A bachelor s degree (HR, Law, or equivalent professional experience) 8+ years of experience in Employee Relations, with strong IR case management skills Proven ability to conduct neutral and timely investigations Excellent communication, listening, and mediation abilities Strong judgment with the capability to handle multiple cases in a fast-paced environment Deep knowledge of India and Philippines employment legislation High ethical standards and the ability to build trust at all levels Experience mentoring HR partners or ER specialists What We Offer The chance to shape best-in-class ER practices across a fast-growing APJ region High visibility working with regional and global HR & Legal leadership Opportunity to influence talent strategy through data-driven ER insights A collaborative, supportive, and strategically important HR environment

We are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs. Become an subject matter expert for AMZL and customer service processes and systems Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation. About the team Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions. 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience A degree in the technical field of Supply Chain, Operations, Engineering, or Mathematics. Relevant experience with last mile and/or customer service processes and technologies. Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership. Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines. Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Position Title: Operations Delivery Leader Function: Billing Location: NCR (Noida sec 135 & Gurugram Sec 48) Shift Timings: 18:00 to 03:00 Hrs. Responsibilities: Lead a team of operations (Span of ~300-500) for multiple LOBs (Billing, Follow-Up). Develop and implement strategies to improve billing and AR Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy Support the Automation initiatives from a co-ordination & post implementation standpoint Manage portfolio of improvement / reengineering projects for the backend services Driving employee engagement and associated scores. Work closely with Quality, training, Onshore counter parts in driving results Mentor and lead improvement projects. Generate business impact through Improvement initiatives. Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency. Collaborate with department heads to drive performance improvements and achieve targets. Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction. Identify cost-saving opportunities without compromising quality or service delivery. Address and resolve challenges efficiently while minimizing disruptions. Pre- Requisite: 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing. 10 years of people management experience is preferred. Should have excellent RCM domain knowledge. Skills Required: Strategic thinking and problem-solving skills. High attention to detail and organizational abilities. Ability to thrive in a fast-paced, dynamic environment. r1rcm.com Facebook

About Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 300+ mm users and 16 mm merchants live on our platform. Job Objective We are looking for HRBP for the Mercahant team. The role will develop and execute on the HR strategy for the business by partnering closely with the leadership team in the region. Responsibilities Talent Acquisition & Onboarding: Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc. Work with talent acquisition partner to identify different available avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization Talent Management: Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines, for the assigned region Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level Design and conduct assessment centers for critical transitions Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns Expected to provide coaching on managerial and people development to regional managers Business Partnering: Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Expected to proactively identify opportunities for increased efficiency and effectiveness Maintain strong individual connect and regular touch points with all employees from the assigned business groups Solve for front-line attrition by doing attrition analysis and taking corrective action Regular visit to sales offices in the regions and interact with the employees. Attend sales review meetings and market visits Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines Oversee the process of payroll for third party employees and ensure timely disbursement of salary to the off-roll employees through vendor Capabilities & : MBA - HR from Tier 1 campus with proven working experience of 3-6 years in business partnering Exposure to start up environment is an added advantage. Strong business acumen & understanding of the business Understanding of HR concepts and evolving HR practices Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

: Job Title DWS Corporate Actions - Operations Specialist, AS Location Pune, India Role Description Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes: Identifying and prioritizing product and service improvement opportunities and creating plans for implementation Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business Supporting bank strategy, proactively identifying and managing areas of risk Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions Communicating changes to operational requirements and their impact on relevant processes and controls The Portfolio Services department is a core Investment Operations unit within DWS covering services for funds and mandates across global asset classes. Teams within the Portfolio Services unit perform processing and oversight duties of Proxy Voting, Corporate Actions, and Class Actions activities on behalf of DWS products in scope. Furthermore, the area is responsible for any Collateral Management and Securities Lending & Repo related activities. Portfolio Services team members actively collaborate with other global teams across DWS (Trade Operations, Portfolio Management, Legal, Compliance, et al.) in pursuit of operational enhancements and the fulfilment of business objectives laid out by management and the investment platform. We invite you to grow with us in a dynamic environment, to become an important part of the Portfolio Services department and make a decisive contribution to the global success of our organization. The Corporate Actions Operations Specialist is responsible for a timely, complete, and accurate processing of a variety of tasks as described in your key responsibilities. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Corporate Actions Operations Specialist is responsible for a timely, complete, and accurate processing of tasks such as the following: Event setup of all types and forms of Voluntary Corporate Actions Data collection including data verification to confirm validity against various sources Cooperation with global custodians and other service providers Communication and cooperation with Portfolio Management Application of business strategies and goals of various product and business lines in compliance with all internal and external regulations / guidelines as well as the agreed SLAs, KRIs and KPIs Contribution to the development and implementation of solutions for monitoring and reducing risks Proactive in the design and implementation of strategies to ensure continuous process improvement Contribution to monthly reporting Next to a leading role in BAU support and independently work on diverse initiatives Your skills and experience Bachelor degree in Economics or related field or equivalent experience PreferredExperience in the field of Corporate Actions within Asset Management Strong communication (written and verbal) in English and interpersonal skills A learning mind-set, ready to experience new ideas and situations regularly Practical experience with internal and external Service Providers Highly organized with the ability to prioritize and track multiple tasks to successful completion Open-mindedness and the ability to share information and provide expertise and competence within the team A high degree of own-initiative, self-confident in decision-making How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Eligibility & Qualification: Bachelors degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Certification on the latest track of Morpheus Certified Administrator is an added advantage. Flexible to work in 24/7 support environment. Minimum level should be INT if applying as part of Internal Job Posting. Technical Skills: Install, Maintain and Configure Morpheus infrastructure. Experience in Morpheus Identity and Access. Experience in Morpheus Provisioning concepts. Experience in Morpheus multi-tenant models. Experience in Morpheus self-service. Good Knowledge in Morpheus App, IaC type Blueprints. Good Knowledge in App monitors. Good Knowledge of Morpheus Plans, prices and costing. Key Responsibilities: Resolve customers issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply.

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence. For more information on BLS International's comprehensive services and global presence, please visit the official website at www.blsinternational.com. Job Profile The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. Key Responsibilities: Experience with high-volume recruitment. Oversee end-to-end recruitment process for call centre roles (agents, supervisors, team leads). Collaborate with operations managers to forecast staffing needs. Manage onboarding process Coordinate with training departments to schedule and evaluate training effectiveness. Serve as the primary point of contact for employee concerns and conflict resolution. Conduct investigations and disciplinary procedures in line with company policy. Support team leaders with coaching plans and PIP (Performance Improvement Plans) when necessary. Ensure HR policies are compliant with labour laws and industry standards. Develop and implement employee engagement strategies to reduce attrition. Maintain accurate HR metrics including attrition rates, absenteeism, and headcount reports. Proficiency in HRIS systems and Microsoft Office Suite.

Job Title People Leader Partner Job Description Job title: People Leader Partner Your role: Partner with People leaders to ensure organizational capability by attracting, developing, and retaining top talent with potential for greater impact, and build capacity for People Leaders to effectively lead transformation and navigate change. Conduct exit interviews for select critical roles (CG80 and below) and incorporate feedback into team priorities and leadership strategies. Provide coaching to People Leaders to enhance their leadership capabilities, fostering high-performing teams Enable People Leaders to drive impactful performance management aligned with global philosophy and local guidelines, fostering employee growth and development by setting clear responsibilities and goals, holding regular performance discussions and guiding managers within their scope with handover to local People Partners if needed. Ensure People Leaders adhere to directions from local People Partner teams in various countries, maintaining compliance and cultural norms. Partner with People Leaders to role model our culture of impact with care, manage team engagement, act on feedback from Employee Engagement Surveys, and ensure efficient onboarding of new team members using global resources. Align organizational structures with business needs and operational workforce plans, optimizing costs through effective position management, including grading CG80 roles and below as required. Design people impact assessments and strategies for business transformation initiatives, ensuring leadership buy-in and smooth planning for activation with local People Partners. Represent business context in discussions with unions or workers councils to ensure local and implement appropriate handoffs to local People Partners for cases requiring legal advice, such as performance improvement plans and reorganizations. Manage high complex environments in terms of number and diverse set of businesses/functions and/or countries served, executing strategic initiatives and mostly applying independent judgment. Youre the right fit if: Stakeholder Partnership Business Acumen Impact Evaluation Performance Management (PM) Organizational Design Human Resources Processes Continuous Improvement People Management Strategy Implementation Capability Development Change Management Required Education: Bachelors / Masters Degree in Human Resources, Business Administration or equivalent. Required Experience: Minimum 15+ years of experience areas such as HR Processes, People Management, Change Management, or equivalent. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Product Support Manager Location: Bangalore, IN, 560058 Position Type: Professional What we need you to do? For Region India, Own processes for field quality analysis, Product maintenances & technical support for Excavators. Represent India in the excavator product support groups. Contribute with his/her competence and expertise, and collaborate closely cross functionally with all stake holders, putting people in the driving seat that motivates people to be self -driven and collaboration driven. Besides operational responsibilities, look for continuous improvements in the way of working . Inspire and motivate peers and employees We expect you to be: Provide technical support to dealers as per the resolution timeline defined. Assist dealers in resolving field issues & troubleshooting of the product complaints Visit to machine work sites to support dealership for unresolved technical issues and guide them on the trouble shooting to put back the machine into operation. Support dealers in identifying the suitable parts as per the machine card and collaborating with the parts team in the Volvo system to extend required support on the technical specification & suitability of the components & its child parts. Coordinate and support for update in prosis for required service & parts information by the dealerships Represent Region India in the Global technical support groups Monitor and develop the Customer Technical Support activities of the dealers via the Market areas. Develop dealers service support capabilities through the area service teams Managing the aftermarket technical support operations in accordance with established company policies. Ensure good processes exist to share information of product quality with the Market area teams (sales, aftermarket, and others) Manage the warranty process for the region India including goodwill decision administration. Ensure adherence to service processes by dealers related to technical support and warranty Responsible for the metrics of uptime related to War room, Warranty and Product Management Provide inputs on component life cycle and product performance improvement Provide inputs to Parts operations on product life cycle and support inventory planning Responsible for the timely completion of product quality campaigns Accountability: Dissemination of technical information ( for all the stake holders like dealerships/Market Area teams). Response & resolution time (Technical inputs through Chain Case & support dealership for trouble shooting) War room KPI like MTTR & Restoration of the breakdown for technical inputs & structural repair procedures Product Campaign results Timely warranty claim judgment CSS & DSS results Training & development Plan & support for dealer product specialists Required Competencies: Product Technical knowledge preferably on Excavators Industry insights and Market Knowledge Sensitive to dealers & customers expectations Good business sense, good understanding of business process Communication and proven people skills BE / B-Tech, experience in handling product support/field engineer role and at least 10 years in handling Excavators or Diploma with 12-15 years of experience from relevant industry. This role required travelling to different parts of the country as & when required to address product complaints. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. Job Category: Engineering Organization: Volvo Construction Equipment Travel Required: Occasional Travel Requisition ID: 22941 View All Jobs Do we share the same aspirations? Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

We are seeking a results-oriented Tele Sales Executive with at least 6 months of experience in a sales or telemarketing role. The ideal candidate will possess strong communication and interpersonal skills, and thrive in a fast-paced environment. If you have a passion for sales and a drive to exceed targets, we want to hear from you! Key Responsibilities: Conduct outbound calls to potential and existing customers to generate sales and meet or exceed sales targets. Engage in product or service discussions with customers to understand their needs and offer suitable solutions. Maintain and update accurate records of customer interactions and sales in the CRM system. Handle customer inquiries, provide information on products or services, and address any concerns or objections. Collaborate with the sales team and management to develop effective sales strategies and improve performance. Continuously develop knowledge of the companys products, services, and market trends to effectively communicate with clients. Requirements: Minimum of 6 months of experience in a sales, telemarketing, or similar role. Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone. Ability to work efficiently and effectively in a fast-paced and target-driven environment. Proven experience in sales is a plus but not mandatory. Excellent organizational and time management skills. Proficiency with CRM software and Microsoft Office Suite.

Position Overview Here at ShyftLabs, we are searching for an experienced Data Scientist who can derive performance improvement and cost efficiency in our product through a deep understanding of the ML and infra system, and provide a data driven insight and scientific solution Job Responsibilities: Research, design, and develop innovative generative AI models and applications. Collaborate with cross-functional teams to identify opportunities for AI-driven solutions. Train and fine-tune AI models on large datasets to achieve optimal performance. Optimize AI models for deployment in production environments. Stay up-to-date with the latest advancements in AI and machine learning. Collaborate with data scientists and engineers to ensure data quality and accessibility. Design, implement, and optimize machine learning algorithms for tasks like classification, prediction, and clustering. Develop and maintain robust AI infrastructure. Document technical designs, decisions, and processes, and communicate progress and results to stakeholders Work with cross-functional teams to integrate AI/ML models into production-level applications Basic Qualifications: Masters degree in a quantitative discipline or equivalent. 5+ years minimum professional experience. Distinctive problem-solving skills, good at articulating product questions, pulling data from large datasets, and using statistics to arrive at a recommendation. Excellent verbal and written communication skills, with the ability to present information and analysis results effectively. Ability to build positive relationships within ShyftLabs and with our stakeholders, and work effectively with cross-functional partners in a global company. Statistics : must have strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis techniques such as regression or linear models. Machine Learning : must have a deep understanding of ML algorithms (i.e., deep learning, random forest, gradient boosted trees, k-means clustering, etc.) and their development, validation, and evaluation. Programming : experience with Python or other scripting languages and database language (e.g., SQL) or data manipulation (e.g., Pandas).

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation Bengaluru/Delhi NCRCareer Level 8 Summary :We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for providing strategic leadership and overseeing the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of SW Features and work closely with cross-functional teams to meet network performance and compliance requirements.Roles and Responsibilities:Strategize and prioritize RAN software features and capabilities based on business requirements, customer needs, and technological advancements.Collaborate with internal teams to define strategic objectives, including capability upgrades and performance improvement requirements for RAN software and features.Lead the planning process for new software features, focusing on design, testing, and validation.Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives.Review new and existing features for potential integration into RAN systems, ensuring that features support performance improvements and operational efficiency.Lead the design review process for new RAN features and capabilities, ensuring compliance with technical, performance, and regulatory standards.Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals.Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements.Lead post-rollout performance reviews, analyzing feature performance in live networks and recommending adjustments based on real-world data.Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards.Work closely with product managers, engineering teams, and customer-facing teams to ensure feature delivery aligns with business goals and customer satisfaction.Maintain strong relationships with vendors and third-party partners to stay abreast of industry trends and new RAN feature capabilities. Technical Experience and Professional Attributes:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization.Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals.Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements.Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation.Experience in feature design reviews, performance tuning, and iterative improvement of software solutions.Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams.Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges.Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences.12+ years of experience in RAN software, network optimization, and feature planning. Educational Qualifications:15 Years of education, Bachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Additional Information:Team Player Qualification 15 years full time education

Project Role : Financial Planning & Analysis Representa Project Role Description : Drive performance, strategic analysis and identification and correction of financial or operational concerns. Provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Must have skills : SAP FSCM Treasury and Risk Management (TRM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Financial Planning & Analysis Representative, you will drive performance, strategic analysis, and identify and correct financial or operational concerns. You will provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead financial planning and analysis activities.- Conduct strategic analysis to drive performance improvement.- Identify and address financial or operational concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FSCM Treasury and Risk Management (TRM).- Strong understanding of financial analysis and reporting.- Experience in financial modeling and forecasting.- Knowledge of financial systems and tools.- Ability to interpret and analyze financial data. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FSCM Treasury and Risk Management (TRM).- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation Bengaluru/Delhi NCRCareer Level 9 Summary :We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of RAN SW Features Deployment and work closely with cross-functional teams to meet network performance and compliance requirements.Roles and Responsibilities:Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives.Review new and existing features for potential integration into RAN systems, ensuring that features support performance improvements and operational efficiency.Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals.Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements.Lead post-rollout performance reviews, analyzing feature performance in live networks and recommending adjustments based on real-world data.Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards.Collaborate with deployment and engineering teams during network rollout to ensure the smooth integration of new RAN features and software into production networks.Support Network FOA processes, ensuring proper documentation and knowledge transfer to operational teams.Continuously monitor the performance of deployed RAN features and software, using key performance indicators (KPIs) to identify areas for improvement.Recommend design updates and modifications based on performance feedback and evolving network requirements.Collaborate with teams to update design workbooks and documentation as new features are added, updated, or enhanced.Provide ongoing support for feature tuning in response to network conditions, user feedback, and technological changes.Technical experience and Professional attributes:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization.Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals.Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements.Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation.Experience in feature design reviews, performance tuning, and iterative improvement of software solutions.Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams.Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges.Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences.8+ years of experience in RAN software, network optimization, and feature planning. Educational Qualifications:15 Years of Education, Bachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. Additional Information:Team Player Qualification 15 years full time education

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card