402 Performance Improvement Jobs - Page 17

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Job Purpose: Leading and mentoring a team of junior data engineers within an agile framework. Writing efficient, fault-tolerant, production-level code for your deployment. Collaborating with Solution Architects to champion solutions and standards for complex big data challenges. Ensuring best practices are followed within the team. Advising colleagues on technical concepts and translating them into actionable insights for decision-making. Supporting development and operations by ensuring high-quality, operationally stable systems. Key Specifications: Basic understanding of banking and financial services domain to understand requirements. Familiarity with agile development methodology / JIRA and requirements backlog management. Involvement in development projects, with exposure to Financial Crime Compliance areas such as Client Lifecycle Management, Know Your Customer (KYC) and Customer Due Diligence (CDD) General development environment skills (code control, IDE s), understand processes such as unit testing, documentation, design Key Responsibilities Analyze large datasets to derive actionable insights. Develop machine learning models to solve complex business problems. Collaborate with cross-functional teams to understand data requirements. Design and maintain databases for efficient data storage and retrieval. Implement and optimize algorithms for performance improvement. Create visualizations to present findings to stakeholders. Conduct statistical analysis to identify patterns and trends. Provide training and support to team members on data tools. Document processes and methodologies for data analysis tasks. Stay updated with industry trends and best practices in data science. Participate in requirements gathering with business users. Develop prototypes and proof-of-concept applications. Implement data pipeline processes for real-time analytics. Utilize business intelligence tools for reporting and performance metrics. Ensure compliance with data privacy regulations and policies. Work Exp: 4- 7 yrs Edu: Any Bachelors Degree / Master Degree Certification: NA Work Location: Bangalore (Hybrid)

Job Posting Title: SUPV II CUSTOMER SERVICE Band/Level: 5-3-M Education Experience: Bachelors Degree (High School +4 years) Employment Experience: 7-10 years Job Overview TE Connectivity Ltd. is a $14. 9 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80, 000 employees, including more than 7, 500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www. te. com Roles and Responsibilities ROLE OBJECTIVE: Supervisor Customer Solutions Support will be responsible of a team of Associates for supporting all Customer Service-related tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support the whole EMIA Customer Solutions, intercompany business. He/She must get the new tasks for the team and support transition smoothly. This role requires cross functional support by which the team gain process knowledge. Supporting all kind of TEOA initiatives and track daily key KPI s and ensure 100% quality. RESPONSIBILITIES: Managing customer service teams Analyze and identify the right trainings based on their expertise and skill set Identify the high potential and critical talents and set the career path Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with internal stake holders on a regular basis On-board new employees and ensure they get the trainings Handling internal and external customer escalations Review, Analyze and answer customer complaints Hiring right employees and provide the training Set the right KPI s and developmental goals for the team Ensuring a daily Performance Improvement Management with team Analyzing monthly VOC and defining appropriate actions Evaluating performance and behavior by conducting 1:1 meeting. Taking necessary actions if there is any deviation in performance or behavior. Conducting root cause analysis for the customer escalation and taking corrective and preventive actions Identify and create the back up for supervisor of the respective team Driving TEOA according to Star Level Requirements and supporting continuous improvement projects (Kaizen Events, Six Sigma Projects) Driving team initiatives to keep motivation and performance on a high level Share monthly reports summarizing the assigned team s performance. Desired Candidate QUALIFICATIONS EXPERIENCE / KNOWLEDGE : Graduation in any stream Minimum 7-9 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred Knowledge in the Supply Chain Processes Expertise in the SAP - SD / MM module Minimum 2 years of team managing experience. Competencies Managing and Measuring Work Building Effective Teams Motivating Others Values: Integrity, Accountability, Inclusion, Innovation, Teamwork SET : Strategy, Execution, Talent (for managers) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85, 000 employees, including 9, 000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www. te. com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Location: