966 Performance Improvement Jobs - Page 17

We are looking for Manager- eCommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs& pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brandobjectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelordegree 3-5 yearsexperience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed

We are looking for Manager- eCommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs & pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brand s objectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelor s degree 3-5 years experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better working world for all. You'll be a part of the EY Consulting team as a Manager specializing in SOX. Your role will involve working with clients from various industries, each presenting multi-faceted challenges and unique business environments. This diversity will give you the opportunity to learn, adapt to different cultures, and contribute to developing tailored solutions for individual engagements. You'll have the chance to expand your business network and grow into a truly global professional. As a client-facing role in a rapidly growing practice, you'll build relationships with key stakeholders, including management executives from globally recognized brands. You will gain a deeper understanding of complex business transactions, recommend solutions for pressing challenges and process inefficiencies, and collaborate with performance improvement professionals in multidisciplinary engagements. The team focuses on leveraging emerging technologies like Robotics, AI, and Advanced Analytics to enhance Internal Audit and internal control solutions for clients. Your key responsibilities will include managing a team across locations to deliver SOX engagements, providing guidance on compliance, conducting control rationalization, evaluating gaps, defining budgets, managing client process owners, driving process automation, and implementing continuous improvements. Additionally, you'll demonstrate leadership in client relationship management, identify opportunities for innovation, contribute to thought leadership, and support account management initiatives. To qualify for this role, you must have more than 7 years of experience in risks & controls with over 4 years in SOX/internal controls, a strong understanding of the SOX and COSO framework, and a CIA certification is preferred. You should possess strong multi-project management skills, problem-solving capabilities, and the ability to think innovatively. Proficiency in English, flexibility to travel, and strong interpersonal skills are essential. You'll also have the opportunity to mentor and coach junior team members, contribute to their growth, and ensure their performance goals are met. EY offers a dynamic environment where you can work with leading businesses across various industries, develop new skills, progress your career, and receive support, coaching, and feedback from engaging colleagues. Join EY in building a better working world, where diverse teams across the globe provide trust through assurance and help clients grow, transform, and operate. Work with us to ask better questions and find new answers for the complex issues facing the world today.,

As a global leader in assurance, tax, transaction and advisory services, we at EY hire and develop passionate individuals to contribute to building a better working world. Our culture is centered around providing training, opportunities, and creative freedom to help you grow both personally and professionally. At EY, we focus not only on your current skills but also on nurturing your potential for growth. Your career is yours to shape, and we offer limitless possibilities, along with motivating and fulfilling experiences to guide you towards becoming your best professional self. The role of Senior Consultant - Life Sciences Consulting at EY in Bangalore presents an exciting opportunity to be part of a team that is dedicated to transforming businesses through the power of people, technology, and innovation. EY Consulting's client-centric approach aims at delivering long-term value by addressing strategic challenges faced by clients. The sub-service lines within EY Consulting include Business Consulting (encompassing Performance Improvement and Risk Consulting), Technology Consulting, and People Advisory Services. In the realm of Business Consulting, you will collaborate with clients to reimagine their business purpose, facilitate growth, enhance cost efficiency, navigate market dynamics and regulatory requirements, as well as tackle operational obstacles. This role involves working on innovation, strategy, and purpose, leveraging deep functional expertise in business transformation, finance, supply chain, and operations to support large-scale program and portfolio management. The ideal candidate for this position should possess a Post Graduate degree in Business Management (MBA) or life Sciences/Pharma from a reputed institute. Additionally, expertise in multiple areas such as process transformation, business diagnostics, business case analysis, planning, budgeting, performance improvement, vendor assessment, and outsourcing strategies is essential. A minimum of 3-8 years of experience in the life sciences, pharma, or healthcare industry is required, along with a solid understanding of the current technology landscape in these domains. Preferred skills for this role include familiarity with applications and platforms like Veeva, SAP, Oracle, Salesforce, and data visualization tools such as Tableau and Power BI. The academic background ideally includes a B. Pharm/M. Pharm combined with an MBA from a premier institute like IIMs, NITIE, SP Jain, XLRI, ISB, or FMS, supported by a strong academic record. We are looking for individuals who can work collaboratively across various client departments, adhering to commercial and legal requirements. The ability to solve complex problems, deliver practical solutions, and demonstrate agility, curiosity, and creativity is highly valued. At EY, you will have the opportunity to embark on a personalized Career Journey, leveraging our career frameworks to gain insights into your roles, skills, and growth opportunities. EY is committed to being an inclusive employer, striving to achieve a balance that enables excellent client service while supporting the career development and well-being of our people. If you meet the criteria outlined above and are ready to contribute to building a better working world, we encourage you to apply and join us on this rewarding journey of growth and impact.,

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. What you'll get to do at Level AI (and more as we grow together) Drive product impact by proposing and conducting quantitative research into key user behaviors and trends Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user. Data analysis to identify common trends Based on analysis, propose enhancements for automation pipelines. Review the output of AI models to improve performance by identifying common usage gaps Optimise AI model performance through effective prompt engineering techniques. Establish automated model performance improvement pipelines through prompt engineering. Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance. Analyse model performance by diving into user feedback data and product usage reports. Suggest ways to improve product usage by specifically targeting each group of users and also feature. Create a business analysis report weekly. Define and monitor key metrics; investigate changes in metrics. Driven to continuously learn and adapt. Wed love to explore more about you if you have Bachelors degree or above with a good academic background. 1-2 years of full-time work experience as an AI Analyst. A highly resourceful individual who is looking to grow in the SaaS AI field. Experience in Python (Pandas, Matplotlib, NumPy) is a must. Experience in SQL is a must. Experience with Prompt Engineering is a plus. Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus. Experience with Data Engineering is a plus. Employing test findings to do Statistical analysis and improve models. Knowledge of common metrics for evaluation of ML models is a plus. We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai /

Project description We are seeking a skilled professional to work on a robust technical platform for analyzing, developing, and maintaining business-critical software systems. Responsibilities This position will be responsible for development and maintenance of multiple high availability applications for the client. This includes software design and build for product enhancements, resolution of defects, and rapid response to critical issues as well as on-going monitoring of system health. Due to high performance nature of the product and criticality of these applications, high proficiency is required in trouble shooting, expert skills in Java and well-rounded skills for the overall software stack. This is a Java developer role. The candidate is expected to deliver quality software as part of a development team. Skills Must have Must have the following years of industry experience 5+ years of Agile/Scrum with Java development in a Linux environment 2+ years of RDBMS 2+ years of CI/CD and DevOps 2+ years JBoss 2+ years of development in experience in Azure (or equivalent cloud) 1+ years of experience in migrating on-prem applications to the cloud Experience in troubleshooting, identifying root causes of production incidents, and implementing performance improvements considered a plus Programming experience in the following considered a plus Logstash Analytics Kafka LDAP Microservices ETL Airline Experience Preferred but not required Personal Traits Creative problem solver Strong written and verbal communication skills in English Dependability and accountability Nice to have -

Join our Team About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768269

Join our Team About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Kolkata Req ID: 768214

Join our Team About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 768213

About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Primary country and city: India (IN) || Noida Req ID: 768211

About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Primary country and city: India (IN) || Bangalore Req ID: 768268

About this opportunity The Network Engineer performs design, optimization and audit of a network to meet the customer requirements. The role is focused on to deliver high-skill optimization services to enhance customer network performance, specifically in 4G and 5G technologies. This includes network design, audit, and optimization to meet customer expectations and maintain key performance indicators (KPIs). The Network Engineer is responsible to upkeep time, performance and quality according to Ericsson requirements and Customer contract. What you will do Fully responsible for End-to-End project delivery and quality processes for Swap, NSB and Small cell. Delivery Quality responsible - ensuring First Time Right (FTR), On time Delivery and continuous improvement of network performance KPIs Analyzing & troubleshooting different network related issues (for Nokia and Ericsson vendor). Responsible for Cluster Optimization (MS3), Post Launch Single site Optimization (MS2) and Pre launch (MS1) Improvement plan & Optimization reports. Responsible to lead assigned tasks towards continuous network performance improvement. Should be willing to deliver in extended hours and weekend support, flexible to support the team operating in 24x7 shift and customer. Should be willing to deliver in Night Shift (9 PM to 7 AM). Work with Team & Market Leads to execute the delivery plans in a time bound manner. CR Handling and secure approval from Customer. Candidate should be able to understand the customer expectations & proactively act on the same. Interact with Build team, ODS, NDS, MA Team, Customer and any other stakeholders for delivery executions. Work as a change / transformation agent and continuously simplifying process/ complex tasks/ workflows and initiating digitization, drive adoption of digitization. You will bring Strong knowledge in end-to-end network architecture 2G, 3G, 4G and 5G and expertise in RF network performance Optimization. Excellent analytical & troubleshooting skills. Subject matter expertise on cellular wireless network and understanding of CTR based Layer3 event analysis. Strong Technical Knowledge on Ericsson Radio Access Networks. A detailed knowledge of Ericsson s existing and future product/services portfolio, roadmap information and system integration practices Excellent communication &, interpersonal customer handling skills. Leadership skills: working with people and other departments Functional Skills: Understanding of Processes. Values and behaviors: Pro-active, independent, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work, Customer oriented, Self-motivated. Adhering to Ethics & Compliance, Principles & Values Primary country and city: India (IN) || Kolkata Req ID: 768214

Quality lead Skills & Requirements: Job Type: Quality lead Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support) Experience: 5-8 Years Shift Timing: Rotational (24x7x365 coverage) Prerequisite: Must be open to night shifts and weekend coverage RTO - Hybrid Model Bachelor s degree in IT, Computer Science, or related field (or equivalent experience). Familiarity with ITSM platforms (e.g., ServiceNow) Strong understanding of Windows OS, basic networking, and enterprise applications. Excellent communication skills in English (written and verbal). ITIL Foundation Knowledge/certification. Experience with remote desktop and diagnostic tools. Ability to create and maintain SOPs and user guides. Strong problem-solving and analytical skills. Role Summary: We are seeking a dedicated and detail-oriented Quality Analyst to monitor, evaluate, and improve the quality of IT Service Desk interactions (calls, chats, emails). The ideal candidate will be responsible for ensuring support agents meet defined quality standards, drive performance improvement through regular feedback, and contribute to training, calibration, and knowledge base development initiatives. Key Responsibilities: Perform daily monitoring of recorded and live Service Desk interactions (voice, chat, email) against pre-defined quality standards. Provide structured feedback and coaching to L1 and L2 agents to improve communication, troubleshooting, documentation, and customer service skills. Coordinate and conduct weekly/monthly call calibrations with TLs, SMEs, and client stakeholders. Analyze QA trends and agent performance metrics to identify coaching/training needs. Assist in building quality scorecards, SOP adherence checklists, and escalation matrices. Collaborate with Training and Service Delivery teams to create learning interventions, simulations, and refresher sessions. Drive improvements in Knowledge Base (KB) quality: identify outdated/inaccurate articles, propose edits, and track updates in collaboration with SMEs. Maintain comprehensive QA reports, dashboards, and share actionable insights with management. Ensure alignment of quality metrics with SLAs such as AHT, FCR, CSAT, and escalation compliance. Support new hire onboarding by contributing to orientation, shadowing, and nesting phases. Required Skills & Qualifications: Bachelor s degree in any discipline (preferred: IT, Business Communication, or Psychology). Experience using QA tools, call/chat/email recording systems, and ITSM platforms (e.g., ServiceNow, NICE, Avaya, Five9). Familiar with service desk metrics and KPIs (AHT, FCR, CSAT, QA Scores). Strong verbal and written communication skills for coaching and report writing. Excellent listening, observation, and analytical skills. Ability to deliver constructive feedback objectively and respectfully. Good to Have: ITIL Foundation certification. Knowledge of knowledge management systems and document lifecycle governance. Experience in instructional design or e-learning module creation. Background in contact center coaching, BPO, or Managed Services environments.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. What you ll get to do at Level AI (and more as we grow together) Drive product impact by proposing and conducting quantitative research into key user behaviors and trends Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user. Data analysis to identify common trends Based on analysis, propose enhancements for automation pipelines. Review the output of AI models to improve performance by identifying common usage gaps Optimise AI model performance through effective prompt engineering techniques. Establish automated model performance improvement pipelines through prompt engineering. Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance. Analyse model performance by diving into user feedback data and product usage reports. Suggest ways to improve product usage by specifically targeting each group of users and also feature. Create a business analysis report weekly. Define and monitor key metrics; investigate changes in metrics. Driven to continuously learn and adapt. Wed love to explore more about you if you have Bachelors degree or above with a good academic background. 1-2 years of full-time work experience as an AI Analyst. A highly resourceful individual who is looking to grow in the SaaS AI field. Experience in Python (Pandas, Matplotlib, NumPy) is a must. Experience in SQL is a must. Experience with Prompt Engineering is a plus. Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus. Experience with Data Engineering is a plus. Employing test findings to do Statistical analysis and improve models. Knowledge of common metrics for evaluation of ML models is a plus. We offer market-leading compensation, based on the skills and aptitude of the candidate. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai /

Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. The India Employee Relations Business Partner is responsible for leading and overseeing all employee/industrial relations case management in India and serve as backup support and escalation point as needed in other countries in the APAC to include, but is not limited to: Australia, New Zealand, Singapore. This is in addition to a deep understanding across all HR disciplines. Responsible for maintaining employee/industrial relations records, project management including developing trainings, policies, procedures and interpretation of data analytics. This position works under the supervision and direction of the Global Employee Relations Manager but will regularly exercise discretion and independent decision-making authority for India. Job Details: Job Summary: The India Employee Relations Business Partner is responsible for leading and overseeing all employee/industrial relations case management in India and serving as backup support and escalation point as needed in other countries in the APAC, to include, but is not limited to: Australia, New Zealand, Singapore. This is in addition to a deep understanding across all HR disciplines. Responsible for maintaining employee/industrial relations records, project management, including developing training, policies, procedures, and interpretation of data analytics. This position works under the supervision and direction of the Global Employee Relations Manager but will regularly exercise discretion and independent decision-making authority for India. Essential Job Duties and Responsibilities: Effective case management of all people-related issues and adverse employment actions to include, but not limited to, investigations, disciplinary, performance management, grievance, redundancies/reduction in force, leave of absence, adverse actions, flagged new hire background checks, and reasonable accommodations through to conclusion. This work will be carried out independently but may include partnership with HR, Legal, H&S, compliance teams, or other COEs. Coach and guide managers on all matters relating to complex ER/IR matters by applying regulatory expertise and a broad understanding of HR policies and procedures across all disciplines. Ability to work through complex ER/IR matters and problem solve risk mitigation strategies directly correlated with limiting legal exposure. Ability to assess risk through applying expert knowledge on regulations, policies, and practices to drive solutions. Undertake investigations, prepare reports and documentation, and development of disciplinary action or memos in support of cases, ensuring compliance with local law and regulations. May be required to support legal cases preparation. Managing and leading the overall enterprise bargaining and negotiation process with employees, unions, and other bargaining representatives to reach agreement on employment terms to include gathering information, conducting research, and preparing proposals for consideration during negotiations. Maintain up-to-date employee relations records electronically written and held on the HRIS system. Responsible for ensuring compliance with data privacy regulations and other record-keeping compliance. Monitor trends, collate and analyze data, and prepare presentations to enable business insights and pro-active solutions. Responsible for the development of policies, procedures, training, SOP guidelines, templates, and other tools/resources as identified for India. Promote a positive employee relations culture within the business through enabling a fair and consistent approach to policies and procedures. May provide training to both employees and managers in support. Support or lead regional change programs and special projects as directed that will impact India and the APAC region as a subject matter expert and provide direction to HR, business leaders, and COEs. This includes the ability to influence risk management outcomes with the potential to impact Cubic globally based on decision-making guidance. Participates in other employee relations activities as dictated by the geographical market. Act as a backup and escalation point to other ER team members as needed. Completes additional special projects in accordance with assigned deadlines. Minimum Job Requirements: College degree in Human Resources, Business, or a related field (advanced degree preferred). Eight (8)- twelve (12) years of experience in Employee/Industrial Relations. Extensive understanding of employment/industrial & labor law in India is required; with experience in Australia, New Zealand, and Singapore preferred. Significant knowledge of HR processes, policies, and best practices across all disciplines with the aptitude to research, learn, and apply knowledge to adhere to regulatory requirements. Ability to lead through enterprise bargaining is preferred. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies within India and the APAC region to include, but not limited to, India, Australia, New Zealand, Singapore, etc. , in support of complex matters and problem-solving solutions directly correlated with risk mitigation. Prior experience managing investigations and other adverse employment actions is required to include disciplinary and grievances, performance improvement, redundancies/reduction in force, leave of absence, adverse actions, flagged new hire background checks, and reasonable accommodations. Experience in data analysis, delivering training or training program development, general project management experience, and policy/procedure development is required. Excellent communication skills, both verbal and written, with the ability to communicate effectively and discretely with employees at all levels, including executives. Must be detail-oriented and able to perform duties with a high degree of accuracy. Must be able to work independently, professionally, and calmly, in a time-sensitive, sometimes stressful environment. Proficient MS Office skills, including Word, Excel, and PowerPoint. Experience managing employee records, written and using HRIS systems, prior Workday experience preferred. Ability to protect and handle confidential personnel information. Ability to organize, prioritize, and complete multiple tasks under deadlines and shifting priorities. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need. #LI-NB1 Worker Type: Employee

In the realm of The Marcom Avenue, a diverse community of individuals with varying characteristics from dreamers to visionaries, perfectionists to eccentrics and rebels thrives. Upholding core values and shunning isolation, we are driven by the pursuit of financial success. Our Core Values: At The Marcom Avenue, we remain steadfast in our commitment to our values. Our guiding principle, ANCHOR, encompasses the following elements: Accountability: We espouse the philosophy of "It's up to me", demonstrating accountability by embracing change and acknowledging our errors when necessary. Actively seeking feedback, we take responsibility for fulfilling our commitments at all levels - individual, team, and company. Nonstop WOW: Relentlessly striving for excellence, we constantly seek "the NEXT" great achievement. Our actions are meticulously measured, focusing on delivering results and eschewing mediocrity. Client First: Prioritizing the fulfillment of promises, we consistently meet deadlines and maintain proactive communication with our clients. We endeavor to complete tasks before scheduled meetings, ensuring efficient fulfillment of their needs. Hire and Develop the Best: We exclusively recruit outstanding individuals who exhibit self-motivation, proactivity, and a willingness to take the initiative. Encouraging self-improvement, we set high expectations for our team members. Open Communication: Valuing every individual and their ideas, we understand that innovation can originate from any source. Encouraging the expression of thoughts, we foster a culture of trust and transparency. Reaching for More: Driven by our hunger and passion, we embrace challenges and strive for excellence. The Marcom Avenue thrives on a "can-do" attitude, consistently elevating standards and seeking growth in a dynamic learning environment. Position: Senior Flutter Developer Experience: - Senior Flutter Developer with 5+ years of experience - Flutter Developer with 2+ years of experience Responsibilities: - Design and develop advanced applications for the Android/IOS Platform. - Collaborate with cross-functional teams to conceptualize, design, and implement new features. - Integrate external data sources and APIs. - Conduct robust unit testing, ensuring usability and reliability. - Address bug fixes and enhance application performance. - Continuously explore, assess, and integrate new technologies for enhanced development efficiency. Requirements and Skills: - Proficiency in developing two or more iOS/Android apps using Flutter, deployed on AppStore/Google Play or available on Github. - Minimum of 5 years of experience in mobile software development. - Familiarity with third-party libraries and APIs. - Understanding of Agile development life-cycle. - Experience in working with remote data through REST and JSON. - Proficiency in automated testing and building. - Knowledge of version control tools such as Git, Jenkins, etc. - Ability to write clear code, document existing code extensively, and refactor code for improved readability. - Experience in video streaming applications and SaaS-based products would be advantageous.,

Location: Moradabad Department: Quality Hospital Details: The Siddh Multispeciality Hospital is established by Dr. Anurag Mehrotra, MD, DM, FACC, FESC a renowned figure in the field of cardiology for last twenty years. We have been able to achieve NABH (Complete) & ISQUA (For International Patients) Accreditations in short span of time. Hospital also got accreditation with NBEMS for DNB courses. Siddh Hospital is tertiary Care hospital known for its cardiac & intensive care. Hospital also excess in equipped departments like gastro surgery, minimal invasive surgery, ortho & neurosurgery, maternity care, paediatrics, nephrology and others. Job Summary: We are seeking a detail-oriented and proactive Quality Executive to support our hospital s continuous quality improvement efforts. The ideal candidate will be responsible for managing and maintaining documentation, preparing for audits, coordinating internal quality meetings, and ensuring compliance with NABH standards . This role is essential in driving a culture of quality and patient safety across the organization. Key Responsibilities: Maintain and update documentation in line with NABH accreditation standards . Coordinate and assist in the preparation and successful completion of internal and external NABH audits . Organize and facilitate quality review meetings , including preparation of agenda, minutes, and action plans. Monitor and follow up on Non-Conformities (NCs) and Corrective/Preventive Actions (CAPA). Assist departments in implementing quality indicators , performance improvement projects, and patient safety initiatives. Ensure timely submission of reports, logs, and data to the Quality Department and hospital management. Support training and awareness programs related to quality management systems (QMS) . Conduct regular internal audits to assess compliance and identify areas for improvement. Liaise with department heads and staff to promote NABH standards and best practices. Maintain all records and documentation required for NABH compliance and re-accreditation. Qualifications & Skills: Bachelor s or Master s degree in Healthcare Management, Hospital Administration, or a related field. Minimum 1-3 years of experience in a hospital quality department, preferably with NABH exposure . In-depth understanding of NABH standards, documentation, and audit processes . Strong organizational and time-management skills. Excellent verbal and written communication skills. Proficient in MS Office (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Preferred Qualifications: Certification or formal training in NABH standards or Quality Management Systems (QMS) . Experience in internal auditing and quality improvement tools (e.g., RCA, FMEA, PDCA). Salary: As per industry standards Work Type: Full-time Salary Package: Competitive salary, Paid time off, and comprehensive benefits package. For More Information: Visit our website: www.siddhhospital.org Watch our video: https: / / youtu.be / 20PMdgmXO6I?si=nRX5N7gIvMWqgUZE To Apply: Interested candidates meeting the above criteria are encouraged to submit their resume to hr@siddhhospital.org or via WhatsApp at +91 63968 52016 by 20.07.2025. Please include Hospital Marketing Manager Application [Your Name] in the subject line. Contact: HR Department Siddh Multi Speciality Hospital Kanth Road, Harthala Industrial Estate, Moradabad, U.P. - 244001 +91 63968 52016

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Experience in an operational role Bachelors degree 1+ years of sales experience

Job description - VBA Developer MIS - Advanced Excel, VBA Scripting, Power Query, Power Automate Resource will be responsible for the overall design & deployment of Dashboard and its effective implementation. The individual will understand business problems and create solutions to address them leveraging multiple Platform and other data sources. The individual is also responsible for effectively delivering the results to the relevant stakeholders. Roles & Responsibilities -Understand business requirements in Business context and design data models to transform raw data into meaningful insights. Create dashboards and interactive visual reports using BI Tools etc. Identify key performance indicators (KPIs) with clear objectives and consistently monitoring. Analysing data and present data through reports that aid decision-making. Convert business requirements into technical specifications and decide timeline to accomplish. Create relationships between data and develop tabular and other multidimensional data models. Chart creation and data documentation explaining algorithms, parameters, models, and relations. Design, develop, test, and deploy scripts and perform detailed analytics. Perform queries and functions in both Power BI & Tableau. Analyse current ETL process, define and design new systems. Redefine and make technical/strategic changes to enhance existing Business Intelligence systems. Create customize charts and custom calculations as per requirements. Design, develop and deploy business intelligence solutions as per needs SQL querying for best results, use of filters and graphs for better understanding of data. Work with users and team members at all level for performance improvement and suggestions. Skills required: At least 4-5 years of experience using BI Tool in developing and publishing dashboards. Integrating with different data-sources such as relational/non-relational databases, One drive, Cloud components etc. Familiar with a wide variety of standard and community-sourced chart types. Expertise in using creating measures, calculated columns and performing advanced analysis. Utilizing best practices to ensure optimized Data Models/ Good to have Python, VB Scripting, R, Power Automate, AZURE, Power BI Qualifications Bachelors

About The Role Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Software EngineerLocation BengaluruCareer Level 10Job Overview:We are looking for an experienced and highly skilled Subject Matter Expert in RAN Software Planning and Design Solutioning to spearhead our RAN Software Projects. As the Lead, you will be responsible for providing strategic leadership and overseeing the planning, design, and optimization of RAN software solutions across multiple projects. You will ensure standardization of site deployment and work closely with cross-functional teams to meet network performance and compliance requirements.Key Responsibilities:Coordinate with cross-functional teams to ensure the roadmap aligns with network rollout plans, customer requirements, and business objectives. Evaluate the impact of features on network performance and propose adjustments as necessary to meet optimization goals. Plan and oversee trials for new RAN features, ensuring comprehensive testing to validate performance improvements. Work with teams to tweak feature designs where necessary, ensuring the final solution meets the required performance and reliability standards. Collaborate with deployment and engineering teams during network rollout to ensure the smooth integration of new RAN features and software into production networks. Support Network FOA processes, ensuring proper documentation and knowledge transfer to operational teams. Continuously monitor the performance of deployed RAN features and software, using key performance indicators (KPIs) to identify areas for improvement. Collaborate with teams to update design workbooks and documentation as new features are added, updated, or enhanced. Provide ongoing support for feature tuning in response to network conditions, user feedback, and technological changes. Required Skills and Qualifications:Proven leadership experience in RAN software feature planning, with a deep understanding of the software development lifecycle and RAN network optimization. Strong expertise in RAN network features, software design, and performance improvement, with the ability to prioritize and strategize based on customer requirements and network performance goals. Experience in trial planning, network rollout, and post-rollout performance management, with a proven track record of driving performance improvements. Capability to manage cross-functional teams, ensuring alignment and successful delivery of RAN features from design to implementation. Experience in feature design reviews, performance tuning, and iterative improvement of software solutions. Ability to manage stakeholder relationships, including product management, engineering teams, vendors, and network deployment teams. Strong problem-solving skills and the ability to provide innovative solutions to complex technical challenges. Excellent communication skills, with the ability to present complex technical details to both technical and non-technical audiences. Educational QualificationsBachelors or Masters degree in Telecommunications, Electrical Engineering, Computer Science, or a related field. 7+ years of experience in RAN software, network optimization, and feature planning. Qualification 15 years full time education

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for People managementDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationTeam PlayerPositive MindsetPlanning & Organisation skillsMotivation SkillsCall handling skills (handling complex & escalated calls)Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation24*7Flexible to Travel onshore if requiredAble to work on a flexible basis as determined by the business needs Roles and Responsibilities: Operational ResponsibilitiesManage Operations from process & measurement standpointMaintain regular communications with team on departmental and individual level performance expectationsWork with client/Account Executive/Onshore team to define process and proceduresSet and assess representatives performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basisConduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.Ensure performance and attendance issues and addressed promptly and consistently.Assist with scheduling and forecasting of staff to maintain optimal service providedDevelop reward and recognition programs for teamsManage escalated customer enquiries / complaintsStrong analytical and data management skillsAnalyse and propose process improvements consistentlyStrong focus on peopleShare best practices across the process & facilitate process improvements/cost reduction initiativesInteract and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metricsDrive Business ExcellencePeople Management ResponsibilitiesDirect reports:Level 11 to Level 13Strong leadership and management abilityDetermine training needs for the team membersCoach individuals on performance improvement tactics while providing positive feedback to those performing above expectationsClient Customer ResponsibilitiesClient Relationship BuildingDrive productivity in the respective processManaging day-to-day operations based on SLAsEnsures seamless delivery of services and manages all aspects of operational team Qualification Any Graduation

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts. Responsibilities: Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers Effectively communicate analysis in a way that business stakeholders understand Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines Coordinates data collection, cleansing, and merging of data from separate streams Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation Aids in developing, execution, and measuring operational changes that are expected to improve results Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders Consistently provides updates and progress of action plans and activities Profile Bachelordegree in related field from a four-year college or university with two-three years related experience Strong problem-solving skills Project Management skills Works well with minimal supervision yet uses appropriate resources Good written and oral communication skills Ability to communicate with all levels of management Ability to travel periodically Experience with contact centers and customer satisfaction is preferred Experience with statistical concepts and applications; knowledge of predictive modeling a plus Six Sigma training and green belt certification a plus Python and PowerBI experience a plus People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations. Job Summary As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly. Job Responsibilities Monitor team daily to meet SLAs Supervise Deal Closing and Drawdowns Ensure adherence to QUALITY & QUANTITY SLAs Serve as SME for complex queries Implement Knowledge Management model Drive compliance with policies and controls Motivate and support team members Identify alternatives for issues Collaborate and value diverse skills Identify training needs for performance improvement Ensure trained backups for critical work queues Required qualifications, capabilities, and skills Hold a Bachelors degree with minimum 7 years of experience Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching Demonstrate strong problem-solving skills Maintain a strong risk and control mindset Understand investment banking products Drive small to medium-sized projects Preferred qualifications, capabilities, and skills Influence and lead stakeholder conversations Demonstrate executive presence in presentations Develop domain learning and communication skills Apply analytical thinking effectively Understand product lifecycle and management thoroughly Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations. Job Summary As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly. Job Responsibilities Monitor team daily to meet SLAs Supervise Deal Closing and Drawdowns Ensure adherence to QUALITY & QUANTITY SLAs Serve as SME for complex queries Implement Knowledge Management model Drive compliance with policies and controls Motivate and support team members Identify alternatives for issues Collaborate and value diverse skills Identify training needs for performance improvement Ensure trained backups for critical work queues Required qualifications, capabilities, and skills Hold a Bachelors degree with minimum 7 years of experience Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching Demonstrate strong problem-solving skills Maintain a strong risk and control mindset Understand investment banking products Drive small to medium-sized projects Preferred qualifications, capabilities, and skills Influence and lead stakeholder conversations Demonstrate executive presence in presentations Develop domain learning and communication skills Apply analytical thinking effectively Understand product lifecycle and management thoroughly