408 Performance Improvement Jobs - Page 16

To manage and maintain coverage of Partner relationships across the India and Sub-continent region to ensure route resilience Identify, select and contract new payment partners in collaboration with the central network team and in accordance with the network standards and performance criteria. Provide clear, complete, accurate and compelling information about the process, criteria, expected standards of network partners. Oversee and monitor the end to end process of selection to successful on-boarding of new partners, working with technical, treasury, operational, commercial, and legal teams to resolve any issues and manage the successful completion in accordance with agreed timetable. Deliver quarterly Account Management reviews with every active partner. Work with central Bank Partner Network team and Regional Management to produce operational, technical and commercial analysis, clear feedback and meeting objectives and messages. Agree and manage a performance improvement list of partners for the geography and actively manage partner performance and improvement objectives with support of central team to improve service levels and commercial performance Work with the central Bank Partner Network team and Regional Management to monitor partner cost and competitiveness. Manage cost negotiations with partners to continuously strive for tiered, cost effective pricing Develop and maintain senior working relationships with relevant management personnel in banking and non-banking partner businesses. Actively manage, track and drive issue resolution Work with wider team and sales and marketing, to identify, plan and deliver effective marketing and brand building events and engagements with clients and partners. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 8+ years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications 7 years or more of relevant experience in a global bank or payment company in Network Management, Correspondent Banking, International Cash Management or Transaction Banking in the region. Proven track record of successfully managing and growing strategic partnerships, particularly in the cross-border payments space Strong experience in dealing with banks in India and Sub-continent In-depth knowledge of Global Payments. Strong negotiation, communication, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Excellent project management and organizational skills. Analytical mindset with the ability to interpret data and make informed decisions. Travel is required for this role

Job Description Must to Have Skills:- Python, PySpark, Spark SQL Experience with Skywise & Foundry (Slate, Workshop, Object Explorer.) & Java Script Detailed JD: Experience working with at least one Skywise dashboarding component like Slate, Workshop, Object explorer is a must. Development experience using Javascript or Typescript is a must. Developer skills utilizing Python and Spark fundamentals - extensive understanding of PySpark, good grasp of Pandas/Foundry would be a plus. background in designing and developing high-quality server side processing in Python. An understanding of how to ensure these applications are robust, with easy to navigate code, and reusable components. Knowledge of SQL and relational databases Experience working in an agile team, practicing Scrum, Kanban or XP is appreciated Practical experience of delivering good quality code within enterprise scale development Good problem solving and analytical skills Customer facing skills. Worked with European customers Responsibilities Understand business processes and technical architecture of Airbus application portfolio Design and develop high quality scalable and reliable solutions Perform deep technology root cause analysis and performance improvement Define/suggest best practices and Golden rules Excellent communication skills as required to engage customers on requirements and delivery Good problem solving and analytical skills Customer facing skill. Working with European customers Total Experience Expected: 04-06 years Qualifications Graduate with 5+ years of experience in which 2+ years exclusively in Skywise/BigData Development

The Senior Manager, Employee Relations is a key strategic pillar and partner to the Global Employee Relations Team and across the enterprise to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity, Equity, and Inclusion Team; and Global Safety & Security Team. The Senior Manager, Employee Relations is primarily responsible for conducting workplace investigations and oversees a team of employee relations professionals who also conduct investigations / grievances, provide advice and counsel related to interpersonal / workplace conflict matters, support on various sensitive employee matters, and provide specialized, in-region performance management support to people managers. The Senior Manager, Employee Relations also provides meaningful, data-driven, and actionable insights and recommendations back to the Global Employee Relations Team s key stakeholders across the enterprise. What You Get To Do Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness, and to ensure regional and cultural nuances are represented. Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained, acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team. Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future, while driving consistency and producing excellent employee experiences. Conduct low- to moderate-complexity investigations, grievance processes, and disciplinary processes as appropriate, ensuring that all appropriate documentation is created and maintained, and providing actionable recommendations and insights back to the enterprise. Operate with a strategic mindset by providing actionable, data-driven insights and trends to the business, while driving process improvements/standardizations, upskilling the team, and partnering with key stakeholders to close knowledge gaps. Provide thought leadership and strategic guidance to a team of ER professionals around day-to-day caseload, operational excellence, and best-in-class stakeholder partnership. Partner with COEs, Operations, and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways, ensuring local and cultural nuances are taken into consideration. Support ongoing growth and development of the team by identifying training and stretch opportunities, developing key talent, and fostering a growth mindset. Act as the primary escalation point for Employee Relations, HRBPs, and Service Delivery Partners in region. Partner with Global Employment Law, Ops, COEs, and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNow s core values and culture. Collaborate with global counterparts to ensure global consistency and facilitate best-practice sharing where possible. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, ana

Job Purpose: We are looking for a Lead - Data Insights who is passionate about transforming raw data into actionable intelligence. This role is critical in digitizing untapped data, building a robust data repository, and embedding insights into business decision-making. The ideal candidate will drive data-driven transformation, enabling internal and external stakeholders (buyers, sellers, and teams within Birla Pivot) to make informed decisions that drive growth and efficiency. Key Accountabilities & Support Actions Digitize the Undigitized & Build a Strong Data Repository: Identify and integrate previously untapped data sources into the company s data ecosystem. Develop and implement strategies to digitize business processes, enabling seamless data capture. Work closely with tech teams to build scalable, high-quality data infrastructure. Establish Insights as a Workstream: Drive insights generation across buyers, sellers, and internal users within Birla Pivot. Develop real-time dashboards, predictive analytics, and business intelligence reports to optimize decision-making. Partner with product, category, and customer teams to leverage data for personalization, pricing, and performance improvement. Mentor Teams to Deliver Measurable Outcomes: Lead, coach, and upskill the data analytics and insights team, fostering a high-performance culture. Implement frameworks for data-driven decision-making, ensuring insights translate into tangible business impact. Establish clear KPIs and continuously track the effectiveness of insights-driven initiatives. Build Strong Cross-Functional Collaboration: Act as the data champion across Sales, Operations, Category, Finance, and Credit teams. Work closely with stakeholders to understand business challenges and develop data backed solutions. Promote a data-first culture by ensuring that all critical business decisions are backed by insights. Qualifications and Experience: 7+ years of experience in data insights, business intelligence, or analytics roles. Strong expertise in SQL, Python/R, BI tools (Tableau, Power BI, Looker), and data warehousing solutions. Proven track record in building data repositories, reporting frameworks, and predictive analytics models. Experience working cross-functionally and influencing business decisions using data. Excellent leadership, mentoring, and stakeholder management skills. Qualifications: MBA Minimum Experience Level: 8-9 Years Report to: Chief Product Officer

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Key job responsibilities Were seeking a Team lead for our LM operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations - Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. Ability to manage day and night shifts. asic qualifications 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Experience in customer-facing environment, warehousing, logistics or manufacturing

Key job responsibilities Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals. 3- Proactively track mapped sites performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned sites. 5- Managing live performance metrices end to end for the assigned sites. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting chime sessions & Class room sessions to the stake holders Key job responsibilities Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped UFF sites towards meeting business goals. 3- Proactively track mapped stations performance and pre-announce training interventions. 4- Supervise structured learning metrics and also oversee their results for the assigned territory and region. 5- Managing live performance metrics end to end for the assigned territory. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting sites audit to check the process compliance and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting chime sessions & Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Involve and engage well with mapped LA/LGs for daily L&D activities - Offer visibility on daily reportings and progress updates Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Proven experience as a Training Specialist/ Trainer in a similar role.

Must to Have Skills:- Python, PySpark, Spark SQL Experience with Skywise & Foundry (Slate, Workshop, Object Explorer.) & Java Script Detailed JD: Experience working with at least one Skywise dashboarding component like Slate, Workshop, Object explorer is a must. Development experience using Javascript or Typescript is a must. Developer skills utilizing Python and Spark fundamentals - extensive understanding of PySpark, good grasp of Pandas/Foundry would be a plus. background in designing and developing high-quality server side processing in Python. An understanding of how to ensure these applications are robust, with easy to navigate code, and reusable components. Knowledge of SQL and relational databases Experience working in an agile team, practicing Scrum, Kanban or XP is appreciated Practical experience of delivering good quality code within enterprise scale development Good problem solving and analytical skills Customer facing skills. Worked with European customers Responsibilities Understand business processes and technical architecture of Airbus application portfolio Design and develop high quality scalable and reliable solutions Perform deep technology root cause analysis and performance improvement Define/suggest best practices and Golden rules Excellent communication skills as required to engage customers on requirements and delivery Good problem solving and analytical skills Customer facing skill. Working with European customers Total Experience Expected: 04-06 years Graduate with 5+ years of experience in which 2+ years exclusively in Skywise/BigData Development

Job Title: Site Reliability Engineer 1 (SRE 1) Overview: As a Site Reliability Engineer 1 (SRE 1) within the DevOps team, you will be instrumental in maintaining and enhancing the reliability, performance, and scalability of our infrastructure. Your role will involve proactive monitoring, incident response, and continuous improvement of our systems. You will collaborate with clients for deployment support and ensure adherence to best practices in site reliability engineering. Responsibilities: 1. Infrastructure Monitoring and Support: Continuously monitor infrastructure using tools such as Prometheus, Alertmanager, and Grafana to ensure optimal performance and reliability. Implement and maintain monitoring solutions to detect and address issues proactively. 2. Client Interaction and Deployment Support: Collaborate with clients to provide deployment support, ensuring seamless implementation and operational functionality. Assist in on-prem and cloud-based deployments as needed. 3. Troubleshooting and Incident Management: Utilize expertise in Linux, Docker, and networking to diagnose and resolve technical issues efficiently. Manage incidents from detection to resolution, ensuring minimal impact on service availability. 4. Problem Management and Root Cause Analysis: Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Identify and mitigate potential problems to enhance system stability. 5. 24/7 Shift Support: Participate in a rotating shift schedule to provide 24/7 support, ensuring continuous monitoring and rapid response to incidents. Maintain high availability and reliability of services during off-hours. 6. Maintenance and Change Management: Execute maintenance tasks and implement change requests as per Standard Operating Procedures (SOPs). Ensure adherence to change management protocols to maintain system integrity. 7. Documentation and Reporting: Maintain comprehensive documentation of incidents, changes, and maintenance activities. Generate and analyze reports to identify areas for performance improvement and optimization. Requirements: Technical Proficiency: Strong understanding of IT infrastructure with expertise in monitoring tools like Prometheus, Alertmanager, and Grafana. Proficiency in Linux, Docker, and networking is essential for troubleshooting and incident management. Client Communication: Excellent interpersonal skills for effective client interaction and support. Incident and Problem Management: Experience in managing incidents, conducting root cause analysis, and implementing problem management strategies. Adaptability and Shift Work: Ability to work in rotating shifts for 24/7 support and adapt to dynamic operational needs. SOP Adherence: Ability to follow defined SOPs for maintenance tasks and change implementations.

Must to Have Skills:- Python, PySpark, Spark SQL Experience with Skywise & Foundry (Slate, Workshop, Object Explorer.) & Java Script Detailed JD: Experience working with at least one Skywise dashboarding component like Slate, Workshop, Object explorer is a must. Development experience using Javascript or Typescript is a must. Developer skills utilizing Python and Spark fundamentals - extensive understanding of PySpark, good grasp of Pandas/Foundry would be a plus. background in designing and developing high-quality server side processing in Python. An understanding of how to ensure these applications are robust, with easy to navigate code, and reusable components. Knowledge of SQL and relational databases Experience working in an agile team, practicing Scrum, Kanban or XP is appreciated Practical experience of delivering good quality code within enterprise scale development Good problem solving and analytical skills Customer facing skills. Worked with European customers Responsibilities Understand business processes and technical architecture of Airbus application portfolio Design and develop high quality scalable and reliable solutions Perform deep technology root cause analysis and performance improvement Define/suggest best practices and Golden rules Excellent communication skills as required to engage customers on requirements and delivery Good problem solving and analytical skills Customer facing skill. Working with European customers Total Experience Expected: 04-06 years Qualifications Graduate with 5+ years of experience in which 2+ years exclusively in Skywise/BigData Development

Job Title : R&D Engineer -Drone Experience: 2-4 Years Type: Full time ( 6 Days ) Key Responsibilities: Assist in the Research, Development, and Optimization of drone systems, focusing on PID tuning, sensor integration and performance improvement. Work with Raspberry Pi, Arduino, STM32, ESP32, Open CV, and MAVLink protocol to enhance drone functionality and control. Support PCB design and development for drone applications. Contribute to CAD design and analysis using software such as Creo Parametric, Solidworks, fusion 360, AutoCAD, CATIA, or similar tools Prepare and maintain accurate technical documentation, including DGCA documentation and regulatory filings. Conduct research and write technical papers for publications in IEEE and Reputed Journals or conferences. collaborate with the R&D team to address technical challenges, ensure proper documentation, and meet project deadlines. Ensure all work is compliant with industry standards and regulatory requirements. Required Experience : Minimum 2-4 Years of hands-on experience in drone R&D. Proven experience Work with Raspberry Pi, Arduino, STM32, ESP32, Open CV, and MAVLink protocol in a drone system Demonstrated experience in PCB design and CAD tools ( Creo Parametric, Solidworks, fusion 360, AutoCAD, CATIA, ) Experience in DGCA documentation and ensuring compliance with regulatory requirements.

Job Summary: We are seeking a skilled HR professional to lead key HR functions with a strong focus on training & development, HR operations, and fostering a high-performance people culture . This role will drive employee engagement, manage the employee lifecycle, and ensure HR policies and operations align with the company s values and business goals. Key Responsibilities: Learning & Development Identify training needs through performance analysis and feedback. Design and coordinate training programs and workshops. Promote a culture of continuous learning and upskilling. Manage vendor relationships for external learning programs. People & Culture Lead employee engagement initiatives and internal communications. Drive inclusion, diversity, and a positive work environment. Serve as the point of contact for employee relations and conflict resolution. Build and support a people-first, collaborative work culture. General HR Operations Oversee onboarding, offboarding, and HR documentation. Maintain and update HR policies in line with compliance. Support payroll coordination, leave management, and benefits. Manage HRMS systems and employee records accurately. Performance & Talent Management Support performance appraisal cycles and goal setting. Assist in talent development, career pathing, and retention planning. Collaborate with managers to address performance improvement. Key Skills & Qualifications: Bachelors or Master s in HR, Business, or related field. 2-4 years in HR roles, preferably in SaaS or IT companies. Strong knowledge in training, employee development, and engagement. Familiarity with Indian labor laws and HR best practices. Proficient in HRMS tools and Microsoft Office. Excellent interpersonal, communication, and problem-solving skills.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations teams takes the lion share of the overall spends of the company. Operations Analyst is responsible for driving work and executing on the tasks in an accurate and timely manner as dictated by our expectations from our customers. Essential Functions (Duties and Responsibilities): 75% Resolve outstanding health insurance claims or documentation issues through analysis and co-ordination with relevant teams Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services Responsible to maintain important logs and documentation regarding the details of the tasks performed Support an environment of accountability and management against goals Collaborate with cross-functional teams to resolve issues identified from day to day working of claims 15% Identify and quantify work trends Propose solutions to improve internal processes to facilitate a touchless revenue cycle Work with internal teams across the Operations Division to prioritize and implement process improvements appropriately prioritized based on impact and business need 10% Accept full ownership and responsibility for special projects Work with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business Communicate effectively the status and resolution of any special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams. Education & Experience Required: Bachelor s degree or equivalent 2 to 4 years experience in fast paced environment Knowledge & Skills: Healthcare RCM knowledge, Denial Management preferred Knowledge is CCT Audit, remittance tracking, denial management Analytical skills and good communication skills Ability to clearly articulate actions taken and articulate next steps MS office skills, required About athenahealth Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What s unique about our locations From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together. Our company culture might be our best feature. We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability . Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth s Corporate Social Responsibility ( CSR ) program, we ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. What can we do for you Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued . We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Role Proficiency: Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions. Outcomes: Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Learn technology business/system domain and as recommended by the project/account Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc. Identify the problem patterns and improve the technical design of the application/system Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Independently analyze design develop and test functionalities Develop technical documents such as Functional Design Specifications Deployment documentation Perform design document reviews peer code reviews and suggest code improvements A single point of contact for the build and deployment issues and resolving on time Responsible for code/configuration changes to production environment to resolve any issues post production move Independently manage client environments/perform installation related activities Perform root cause analysis technical troubleshooting architecture resolve performance issues Mentor juniors for client discussions and day to day activities and basic administrative tasks Perform other duties as assigned or requested. Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc... Self-learning and implement new features released in ERP/CRM wherever possible. Set goals in NorthStar and timely measure the progress and update accordingly. Measures of Outcomes: Number of applicable technical/domain certifications completed Adherence to process and standards (coding standards) Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completed Quick turnaround of production bugs Adherence to schedule / timelines Number of mid-size requirements solutioned and implemented Number of issues resolved Number of innovative industry/technology specific ideas submitted Number of positive feedback received from client (client appreciation emails) Number of suggestions/implementation of new features/standards/framework for client. Resource utilization throughout the year Outputs Expected: Requirement: Understand the requirements/user stories Estimate: Estimate time effort resource dependence for one's own work and for others' work including for modules. Follow scrum ceremonies. Participate in preparing RFPs and estimations in ERP/CRM Practice Design: Understand the design/LLD and link it to requirements/user stories Configuration and Coding: Adhere to coding standards and follow ERP/CRM best practices. Develop code independently. Review code done by peer and team. Test: Create and conduct unit testing. Test class coverage above 95%. Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Client Interaction: Effectively interact with customers and articulate their inputs Manage Project: Manage delivery of modules and/or manage user stories Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation requirements t test cases and results Document one's own work Status Reporting: Report status of tasks assigned Comply with project related reporting standard and process Manage knowledge: Contribute project related documents share point libraries client universities Review the reusable documents created by the team Release: Follow and monitor release process Customer interaction: Clarify requirements and provide guidance to development team Present design options to customers Implementation reviews with stakeholders. Domain relevance: Develop feature / component with good understanding of the business problem being addressed for the client Recruitment and Onboarding: Part of technical screening team for recruiting candidates for A2/A3 Band. People management skills - manage onboard new team members guide reportees and provide timely feedback. Manage/Mentoring Team: Mentor junior developers in the team Set goals and provide feedback Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Manage and guarantee high levels of cohesion and quality Estimate effort time required for own work Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Team player capabilities and can manage a team mentor and handle people related issues with the team Maintain high motivation levels and positive dynamics in the team. Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and help Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks. Build confidence with customers by meeting the deliverables in time with quality. Estimate effort time and resources required for developing / debugging features / components Strong analytical and problem-solving abilities Ability to advise on best practices and approaches to the team and the client Ability to prepare test data and steps for unit integration and production testing as per project needs. Strong and effective written and verbal communication skills. Knowledge Examples: Functional and technical designing on various ERP and CRM cloud platform features and automations. Thorough knowledge of coding best practices and understanding the limitations of coding. Experience using data loader tools. Experience with production deployment and solving deployment errors. Knowledge of Agile Methods - Scrum and Kanban Knowledge in integrating ERP/CRM with external systems using SOAP API REST API etc. Additional Comments: - - 4 to 6 years of experience in SAP BODS, SQL in support and development projects - Experience in SAP BODS designing ETL batch jobs, data profiling, data cleansing, data aggregation, data transformation, exporting and importing ATL files, job tuning and deployment. - Experience in managing data across heterogeneous platforms and multiple data sources - Very good at performance improvement and SAP data load tuning. Should be able to trouble shoot complex data extraction issues. - Experience in Production Support Skills including Data loads, Reporting, Performance Issues, and Data Compression Activities. - Good to have SAP BW skills as well. - Exposure to S/4 HANA, CDS Views, ODATA Services. - Excellent verbal and written communications skills Required Skills Sap Bods,Sql,Sap Bw,S4 Hana

Team Summary The Employee Relations team at Visa serves as trusted partners in managing a broad range of employee relations matters and plays a key role in fostering a positive work environment in which employee engagement influences successful business outcomes. We are committed to building a culture of inclusivity and accountability in alignment with our Visa Leadership Principles, and we strive to be fair, consistent and thoughtful in providing respectful, confidential support and resolution strategies to employees for a variety of workplace matters. What an Employee Relations Manager does at Visa Visa is seeking an Employee Relations (ER) Manager in Bangalore to support the ER function in India & South Asia, providing expertise in case management across all levels in the organization. The ER Manager will directly report into the INSA Employee Relations Head and work closely with global and regional ER counterparts, serving as a trusted partner to effectively manage complex workplace matters, facilitate performance improvement plans, handle sensitive matters and crisis situations, resolve team conflicts, employee grievances and investigations. In addition, this role will assist with ER needs as required, particularly in relation to the implementation and modifications of key ER governance policies and guidelines. It will also support specific ER projects and training initiatives within the Asia-Pacific (AP) region. This will be an individual contributor role. This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization. Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa s policies, approach, practices, and processes. Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner Lead employee response and support efforts for crisis, life and safety events and natural disasters Provide timely ER support and advice in respect of global and local: regulatory requests ongoing changes in regulatory requirements, Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices Provide interpretation of People policies, practices and procedures to employees and managers Recommend and drive local handbook and policy updates Uncover, assess opportunities, and propose solutions for People Team process improvements Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed 8-10+ years of progressive HR or Employment Law experience, with 4-5 years in employee relations Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional

Work with the Solution Architect to develop a build and delivery plan that meets the clients requirements and timeline. Leverage our LIFT delivery methodology and past project key learnings while building the required plan which uniquely fits the client situation. Establish a strong working relationship with the client business leaders and project sponsors. Be able to help clients understand how to integrate plans across different horizons. Support blueprint sessions to identify requirements and guide the design towards supply chain best practices. Lead Supply Chain and Decision Analysis to identify and size improvement opportunities in client s supply chain planning, logistics and distribution networks. Be prepared to potentially work across one or more projects (at one or more clients). Actively participate in the development and refinement of our Performance Improvement methods, tools, and capabilities. EXPERIENCE: SCM WM Consultant Description: SAP WM Functional Consultant with 4+ yrs of SAP WM strong functional experience. Four plus years of experience in supply chain planning or supply chain execution or solution implementation experience Must have good cross functional knowledge in MM/PP,QM modules. Working experience with inbound/outbound/Physical inventory and internal warehouse processes. Travel, depending on project phase, may be required in the future, depending on the project Working experience with WM queue management and resolutions Good experience in WM processes including of Inbound , Outbound, Internal warehouse processes Good experience in Shipping including shipping point configuration, route configuration etc Working experience on shipments and delivery processing including output configuration Good experience in all standard SAP WM configurations including Warehouse org structure, Placement and removal strategies, Physical inventory, Print configurations Working experience with Serial number and batch management Working experience of cross docking, wave/2 step picking etc. Ability to comprehend complex business processes and create necessary documentation to capture these processes. Deliver Functional Specifications, design blueprint and related documentation. Ability to gather requirements and participate in design sessions. Perform custom & standard configurations in SAP system to satisfy business requirements. Delivering high quality and efficient work (Business Issues and Tickets) within agreed SLAs and timelines and capacity to resolve general issues related to SAP WM/EWM Assist in mapping the requirements into SAP Processes and design the solutions. Customize and develop the SAP-system in a project team, supported by experts. Hands on Experience in SAP enhancements and Developments to meet business needs. Should be able to map client requirements into SAP Processes and design the solutions. Excellent communication (verbal, written and presentation) and interpersonal skills and willing to play good team player role. Hands on Experience in SAP enhancements and Developments to meet business needs. Ability to work closely with client personnel to ensure requirements are correctly identified and documented. Should be willing to work in a team. EDUCATION: Any bachelor s degree, preferably with an Engineering background. Functional experience would be considered as a value add. Location - Hybrid model of working. Candidates in Pune and Hyderabad are preferred. Flexible with location for right candidate Working Time - Willing to work during the US Eastern time.

Work with the Solution Architect to develop a build and delivery plan that meets the clients requirements and timeline aligned with their KPIs and definition of success. Leverage our LIFT delivery methodology and past project key learnings while building the required plan which uniquely fits the client situation. Establish a strong working relationship with the client business leaders and project sponsors. Be able to help clients understand how to integrate plans across different horizons. Lead/Support blueprint sessions to identify requirements and guide the design towards supply chain best practices. Lead Supply Chain and Decision Analysis to identify and size improvement opportunities in client s supply chain planning, logistics and distribution networks. Consult client on their effective usage of ERP systems (particularly SAP) and adjacent systems as it interfaces with SAP IBP. Be prepared to potentially work across one or more projects (at one or more clients). Actively participate in the development and refinement of our Performance Improvement methods, tools, and capabilities. EXPERIENCE: 8+ plus years of experience in supply chain planning or supply chain execution or solution implementation experience. Candidates should have more than four years of IBP experience and have completed minimum of 2 full IBP implementations. Bachelor s degree or equivalent in software engineering, computer science, or related field. Held a Manager/Leadership position in a Supply Chain Organization and/or have worked for a Consulting company providing services in the Supply Chain environment. Travel, depending on the project phase, may be required, depending on the project. Candidate should have excellent functional knowledge in SAP IBP with rollout experience in IBP S&OP, Demand planning, Response & Supply and should possess IBP solution expertise to design, build, test & deploy the solution. Excellent knowledge of SAP Supply Chain Planning Solution, knowledge of IBP architecture and capable of providing analysis & solutions clearly communicated to the customer. Ability to comprehend complex business processes and create necessary documentation to capture these processes. Deliver Functional Specifications, design blueprint and related documentation. Perform custom & standard configurations in SAP system to satisfy business requirements. Hands on Experience in SAP enhancements and Developments to meet business needs. Should be able to map client requirements into SAP Processes and design the solutions. Experience with complex Architecture / interfaces. Experience in Interfaces for master and transactional data and exposure to SAP HCI setup will be an added advantage. Exposure to SAP APO in one or more sub modules will be an added advantage. Excellent communication (verbal, written and presentation) and interpersonal skills a must. Project management skills will be a value add. SAP IBP Certification Associate highly desirable. EDUCATION: Bachelors degree required.

Building long-term, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, wider business development, and support the growth success of Value Realization Services team. How will you make an impact? Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers Develop and maintain relationships with customers to ensure continued satisfaction Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions. Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap. Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations Complete required project documentation on time, submit timecards according to policy, and track to annual objectives. Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains Develop repeat business opportunities via successful delivery, credibility and thought leadership provided Identifying additional solution opportunities and providing information to account team Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus) Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership Providing support to contact center teams and demonstrated operational performance improvements with benefit Excellent verbal, written communication and presentation skills are a must Multi-industry experience preferred

Overview Perform Supply Chain activities for all relevant BUs in This role will ensure quality, SLA compliance and accuracy of all Supply Chain performance management activities. Assist BU Supply Chain teams in performance management reporting, PSP, AOP Phase-1, AOP Phase-2, monthly rolling forecast, quartlery rolling forecast delivery as well as adhoc analysis for decision support. Responsibilities Perform Supply Chain activities namely Performance management reporting including insightful commentary on variances and business performance Financial modelling for PSP, AOP Phase-1, Phase-2 and rolling forecasts What if and scenario analysis Data collection to support decision making by BU teams Other adhoc data and report requests Ensure timely and accurate submission of reports and data to the BU in line with agreed SLA Participate in Weekly connects with team and BU team to review KPIs and performance, Process accuracy and team management (hiring, releasing, on boarding) Participate in Quarterly Steering Committee meetings to discuss strategic direction for next quarter / year, identify and assess new initiatives and other strategic projects People Responsibilities Assist Finance lead in developing on-going training and capability plan for associates Qualifications 3 to 5 years of experience in finance and planning 1+ years of experience of working in a business and managing a team of associates Bachelors/Masters Degree in commerce/business administration / economic with high level of Finance & Accounting Experience. CA/ICWAI/MBA/CPA/CFA Finance is preferred Sound knowledge of Financial systems (SAP, MS Office and Other financial reporting systems) Strong understanding of business processes related to Supply Chain Strong leadership capabilities Strong technical knowledge and experience of both Management reporting and planning processes Experience with working with FMCG sector Experience in leading process excellence and performance improvement Exceptional communication skills. Proficiency in English language

Associate / Senior Associate - Indirect Tax in Mumbai, , India ERROR: Invalid launcher label/key Associate / Senior Associate - Indirect Tax Description Company Profile: Alvarez & Marsal is a leading global professional services firm specializing in providing turnaround management, performance improvement and corporate advisory services. With over 3000 professionals based across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value. Team Profile: A&Ms Global Tax business has a team of highly skilled and seasoned tax professionals, experienced in providing practical tax advice to corporate and private equity clients throughout the transaction life cycle. We are now rapidly expanding across Asia and looking for bright seasoned TAX professionals for our India office. A&M professionals come with deep operating and financial-related experience. The team uses an integrated, focused, and tailored approach to rapidly identify and understand potential deal breakers, value drivers, and other areas of specific interest to our clients. Our professionals have significant experience on both buy side and sell side transactions across multiple different industries Job Roles & Responsibilities: Your key responsibilities 2) Proficiency in drafting advisory opinions, appeals, replies to show cause notices, etc. 3) Experience in executing GST compliance mandates for clients 4) Good knowledge of legal/industry issues and abreast of developments in law. 1) Qualified chartered accountant or lawyer 2) 1 to 3 years of relevant work experience in the Indirect tax/GST field 3) Proficiency in working with spreadsheets and creating presentations Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service. This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people. Key job responsibilities Collaborate with leadership to drive improvement ideas generated through auditing Clearly articulate issues and ideas through verbal and written communication Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership Monitor and report Quality metrics, deep dive and identify trends/root causes. Liaise with internal and external teams to implement best practices and to drive performance improvements. Recommend, own and drive performance improvement areas. Drive through improvement initiatives until implementation. Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics. Provide clear insight into performance drivers and the levers which impact performance. Implement and own action plans which drive performance improvements. Uses quality monitoring data management system to compile and track performance at team and individual level. Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process. 1. 3+ Years of Accounts Receivables and 1 years of quality control experience. 2. Knowledge of Six Sigma defect reduction techniques (Lean, etc.). 3. Knowledge of standard software including Excel, Access, Oracle, SQL and VBA skills. 4. Experience using data to influence business decisions. 1. Reporting and Dashboard creation experience. 2. Stakeholder Management. 3. Working with cross functional teams.

Job description We are currently seeking an experienced professional to join our team in the role of Associate Director. In this role, you will: Execute SME Lead role for complex projects and Programs Able to Code, Test, Debug, and Record COBOL programs in CICS/VSAM/JCL environment Understand the Design and Requirements and develop and execute custom application features and functions Understand the BRD and break the requirements into MVP s and stories Collaborate with Architects, Solution Analysis, SMEs from various teams to drive the right solution and outcome Create estimates for medium to large size projects Create high level design and as well as analyse and develop code as per specifications Conduct project review for design/code/Unit test results Follow standards and controls to ensure quality of outcome Accountable for production deployment and post development implementation activities Accountable for application production support Able to support for development projects and provide production support as and when the situation demands Participate in and drive the Crisis Calls for production incidents Identify and work on system performance improvement Mentor junior developers in the team Stakeholder management You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Req ID: 320223 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Ansible Consultant to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Description Role Purpose (High level summary of the role) Experience & Good understanding in Ansible Automation Tool. Perform rule request intake and approval process, ensuring business requirements meet the technical expectations for requests, ensuring strict adherence to documented guidelines. Work on creation of new security policies, review and ensure the scanning can be enabled via Ansible on Hadoop Application & Services. Effective communication with business on any variances from technical specifications or follow up questions/clarification on rule requirements. Analyze and assess production violations against benchmark expectations and identify candidates for maturing existing rules. Ensure approvals the Ansible reports are generated on time within SLA defined. Acquire a thorough understanding of the process procedures, keep abreast with changes made and efficiently communicate them to the team. Review current practices, initiate process improvements to better response times and improve performance. Involved in configuration Baseline rule creation via Ansible and setting up these rules to run periodically and publishing the reports. DevOps tooling knowledge. Identify potential false positives / Non-Events or any anomalies in policies and rules. Generate reports and metrics for management. Event Analysis results for both short term responses and long-term trending on potential fine tuning of policies and rules. Implement policies and procedures in all concerned business areas and ensure that audit requirements are met in day-to-day operations. To adhere to the security and compliance standards and deliver good customer service. Ensure positive relationships are built and maintained with all parties ensuring recommendations are made and cascaded across the team. Ensure that knowledge and experience are shared with colleagues, providing assistance on referred/technical issues. Review the solution designs from Security perspective. Good knowledge on different layers of Security (Perimeter Security, Authentication, Authorization, Encryption, Audit & Governance) Good to have Hadoop components knowledge especially Knox, Ranger & KMS. Good to have knowledge on Cloud Architecture. Qualifications Education / Relevant Experience / Other Qualifications (e.g. Knowledge, Skills, Professional Qualifications required) (For the role – not the role holder. Minimum requirements of the role) Excellent verbal and written communication skills. 7-10 years of relevant experience in IT Security Quick learner with an ability to share and transfer knowledge. Ability to understand, work with and interpret numeric data. Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment, and interpersonal skills. Minimum of two year’s Information Technology/ IT Security experience / Data Loss Prevention experience or equivalent. Good understanding of Data Security / Data Privacy policies and standards. Bachelor’s degree in computer science, Management Information Systems, Engineering, related technical field, or equivalent experience Must be able to identify problems, evaluate security issues, assess risk, and implement solutions to defend against security threats. Must be able to review the current process followed for access provisioning, server/cluster build, support to evaluate any risks and suggest changes to eliminate the potential risks from the process being followed. Must have very good understanding on Ansible to run jobs independently. Carry out internal Audits on regular basis to evaluate the Big Data, Ingestion estate compliance to Controls and suggest remediations. Good to have Certifications related to Security role (Example – CEH, CCNA Security, CISSP etc.) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Consulting, Network, CCNA, Cisco, Computer Science, Technology

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for Operations Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM. But enough about us; let s talk about you. You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work, and are always looking for ways to streamline processes and cut out waste. The Team: The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services. Job Responsibilities Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services Responsible to maintain important logs and documentation regarding the details of the tasks performed Education & Experience Required: Bachelor s degree or equivalent 2-3 years experience in fast paced environment Domain exposure Posting, Remittance tracking, Remit record knowledge added advantage, Revenue cycle management, and Denial management About athenahealth Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What s unique about our locations From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together. Our company culture might be our best feature. We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability . Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth s Corporate Social Responsibility ( CSR ) program, we ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. What can we do for you Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued . We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Understand business requirements in BI context and design data models to transform raw data into meaningful insights. Strong SQL skills to formulate queries based on user requirements. Strong excel skills and create and interpret excel reports. Create dashboards and interactive visual reports using Power BI. Skills to create paginated reports as per business needs. Identify key performance indicators (KPIs) with clear objectives and consistently monitor those. Analysing data and present data through reports that aid decision-making. Design, develop, test, and deploy Power BI scripts and perform detailed analytics. Perform DAX queries and functions in Power BI. Work with users and team members at all levels for performance improvement and suggestions.