965 Performance Improvement Jobs - Page 15

Directors in this role get to: - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. - Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. Our most successful candidates will have: - Bachelor s degree. - Eight or more years of management experience; experience managing customer support. - Ability to be creative and resourceful in finding effective solutions to problems and situations. - Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements. - Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills. - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer. - Persistence in working through challenges and doing whatever it takes to get the job done. - Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts. - Ability to be strategic in developing solutions and process improvements. - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Blue Yonder Title: Expert Support Engineer - Problem Manager, ITIL, Service management, Incident Management Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Responsibilities: Raising Incidents and managing Incidents Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: 8 to 10 years experience in Problem/Service Management role Minimum of 3 6 years experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution and knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Position Title - Software Engineer Reporting To - Manager Reporting Location - Bangalore Working Location - Bangalore Objective: Main objective of this position is to deliver high quality software on his own and together with the team (including design, code, tests, documentation) and to accelerate the delivery. Required Experience and Skills: 5 to 9 years of experience with developing software solutions in Microsoft Technologies. Experience with business requirements analysis, technical analysis and design, coding, unit testing, QA automation and implementation of configurations within software environment. POSITION & OBJECTIVES : Technology skills Mandatory Strong background in Software Development Life Cycle (SDLC)/Engineering. Good expertise in n-Tier architectures with RESTFUL Web API. Hands on experience with .NET 4.5 and .NET Core, C#.NET, ASP.NET, ASP.NET Core, Angular, HTML, CSS, jQuery, Java Script. AzureDevOps, Azure Fundamentals, GitHub, Octopus dev essentials, PowerShell Scripting (Basic) Hands on experience with MS SQL queries and optimization of queries. Worked on LINQ and Entity Framework. Configure IIS both machine level and site level. Create and configure Windows services, windows schedulers, windows event log. Sound knowledge of SOA Principles. Good expertise in code review, evaluation, optimization and performance improvement skills like SonarQube or any other industry standard code review tools. Experience with Agile/Scrum Organization. Experience with ATDD / TDD. Experience with Continuous Integration Environments (TFS/AzureDevOps/Octopus would be appropriate). Should have excellent oral and written communication skills with fluent English. Preferred Knowledge on UML, design patterns, design principles such as SOLID / DRY and best coding practices. Proven ability and interest in building new application feature which interacts with exiting application, integration with external applications and infrastructure. Methodology skills Test Driven Development. Agile-Scrum. Domain Driven Design. Personal Skills: Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Fluent in English. Scrum valuesCommitment, Focus, Collaboration, Openness, Respect, Courage. Profile description: "¢ The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. "¢ Good communication and interpersonal skills to interact with team in Europe and US. "¢ Will be an added advantage if worked on Laboratory related applications. Qualifications BE Computer Science/MCA or any other Bachelor"™s degree with the right experience.

Title : Lead Software Development Engineer - UI Mandatory Skills: Reactjs, Javascript, HTML, CSS, Redux, Nextjs Education: Bachelors / Masters in Software Engineering Responsibilities- Lead, Design, build, and maintain high performance, reusable, and reliable code Translate storyboards and use cases into functional applications. Read wireframes and produce clean front-end code and when UI wireframes are not available, come up with basic UI design. Coordinate with back-end developers in integrating with front-end code. Perform analysis / debugging of UI / UX in production systems during troubleshooting/ emergency. Perform (pre/post development) cross-browser compatibility tests and generate compatibility reports. Skills 4+ years of software development experience with excellent coding skills experience with JavaScript, HTML5 & CSS 4+ years of experience in React.js & Webpack 4+ years of experience in Next JS. 2+ years of experience contributing to the architecture and design (LLD, HLD, Solid principles and design patterns and scaling) of new and current systems. Hands-on experience in designing. Strong experience in technically leading junior developers with a focus on the goal Working experience with RESTful APIs. Good to have knowledge of Database technology (SQL & NoSQL) and React v18. Strong understanding in native JavaScript with data structures & algorithms problem solving. Good understanding to JS frameworks and MVC frameworks. Strong understanding of Node.js and must have knowledge around Node JS performance improvement. Good knowledge around the following topics: SEO, PWA, Performance optimisation, Page speed optimisation. Thorough understanding of State management tools like Redux and Redux Saga. Thorough understanding of CSS & SASS. Understanding UI rendering in both desktop & mobile devices. Good to have experience in writing test cases.

Build training modules in the form of presentations, SOPs and other documents Conduct training sessions for customer delight agents, veterinarians and trainers Certify new team members on product, process and tool knowledge Teach and lead team members on processes and work towards performance improvement Monitor, analyze, and assess the quality of inbound calls, outbound calls and video consultations of service providers Identify and rectify training gaps and address problems with the manager Offer alternate plans and suggestions for process improvement,

Not Applicable Specialism Oracle Management Level Associate & Summary In Oracle finance at PwC, you will specialise in using and managing the Oracle Financials software. Oracle Financials is an integrated financial management system that provides tools for managing financial processes, such as general ledger, accounts payable, accounts receivable, cash management, and more. You will be responsible for configuring, implementing, and maintaining the Oracle Finance system. Why PWC & Summary Managing business performance in today s complex and rapidly changing business environment is crucial for any organization s shortterm and longterm success. However ensuring streamlined E2E Oracle fusion Finance to seamlessly adapt to the changing business environment is crucial from a process and compliance perspective. As part of the Technology Consulting Business Applications Oracle Practice team, we leverage opportunities around digital disruption, new age operating model and best in class practices to deliver technology enabled transformation to our clients Responsibilities Managing business performance in today s complex and rapidly changing business environment is crucial for any organization s shortterm and longterm success. However ensuring streamlined E2E finance operations to seamlessly adapt to the changing business environment is crucial from a process and compliance perspective. As part of the Technology Consulting Business Applications Oracle Practice team, we leverage opportunities around digital disruption, new age operating model and best in class practices to deliver technology enabled transformation to our clients in the areas like Technology enabled Business and Finance Transformations (Oracle Cloud and on premises) Process and Design Analysis Business Process Reviews Fit Gap Analysis Performance Improvement Current and Future State Assessments Program and Change Management Training and Support People & Team Management Mandatory skill sets Modules AP, AR, GL, FA & Lease accounting, CM, Tax Preferred skill sets Our rapidly expanding team, provides specialized and strategic industry and functional Consulting expertise to clients around the world and we are looking for leaders for future who is Proficient in MS Excel Considers technology as an enabler of change and hence will be ready to learn and contribute Understands finance process across key tracks R2R, P2P and O2C. Knowledge of other business functions will be added advantage Demonstrates sound knowledge of Accounting standards and other regulatory requirements e.g Companies Act, GST etc Brings in experience in working in a client facing role Has go the ability to work independently with minimal oversight Carries a cando attitude and a mindset of diversity and equality Ability to effectively develop, mentor and coach teams The role can be based out of any location where PwC India has its offices but will demand traveling to other client locations as well. Years of experience required CA Education Qualification CA Education Degrees/Field of Study required Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills Lease Accounting, Taxes Excel, Functional Consulting Travel Requirements Available for Work Visa Sponsorship

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Micro Focus LoadRunner Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance operational efficiency. You will also participate in testing and troubleshooting to guarantee that the applications meet the highest standards of quality and performance, while adapting to any changes in project scope or requirements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus LoadRunner.- Strong understanding of performance testing methodologies and best practices.- Experience with scripting and automation tools to enhance testing efficiency.- Ability to analyze test results and provide actionable insights for performance improvements.- Familiarity with application development life cycle and agile methodologies. Additional Information:- The candidate should have minimum 3 years of experience in Micro Focus LoadRunner.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

The Production Coordinator III plays a vital role in ensuring the safety of shift personnel and maintaining equipment according to established guidelines and processes. Your primary responsibility will be overseeing the production output to meet the required standards and specifications, as well as production plans. Your key accountabilities will include planning, organizing, coordinating, and controlling the tasks and functions of subordinate staff during shift activities. You will be responsible for supervising and controlling the accounting of raw materials, achieving key performance indicators, and developing activities to enhance performance. Additionally, you will be expected to develop internal standards, procedures, instructions, and staff training in alignment with company requirements. Handling complex clerical, administrative, technical, or customer support issues independently, and escalating the most complex issues to appropriate staff, will also be part of your role. As a Production Coordinator III, you should possess a high school diploma, secondary education level, or equivalent qualification. Preferred qualifications include the ability to balance and achieve positive results in food safety, safety, quality, productivity, and cost areas, along with confirmed problem-solving and analytical skills. Your role entails critical responsibilities in ensuring operational efficiency, maintaining safety standards, and driving continuous improvement initiatives. Join our team and contribute to the success of our production operations.,

As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Your key responsibilities will include delivering training sessions for new hires, conducting process-specific training, and providing refresher courses for e-commerce campaigns. It will be crucial to ensure that all trainees meet quality benchmarks and performance expectations both during and after the training period. Collaboration with operations, QA, and client teams is essential to maintain consistency in training delivery and ensure the accuracy of content. Additionally, you will be responsible for documenting attendance, performance, and feedback, monitoring trainee progress, and offering coaching as needed. Staying updated with process changes and revising training materials accordingly will be part of your routine tasks. Creating an interactive and inclusive learning environment that caters to diverse learner needs will also be a key aspect of your job. To excel in this role, you should possess a minimum graduate degree in any discipline and have prior experience in e-commerce training or onboarding roles. Strong communication and facilitation skills are essential, along with the ability to collaborate with cross-functional teams in a fast-paced, target-driven environment. A good understanding of customer service KPIs, service workflows, and performance improvement strategies is required. Familiarity with digital learning tools and training methodologies will be beneficial. Candidates must be based in Siliguri or willing to relocate. Joining Fusion CX's Siliguri team as an E-commerce Process Trainer offers the opportunity to shape talent, support global CX campaigns, and make a real impact. You will benefit from a vibrant work culture that values learning, creativity, and performance. Exposure to world-class e-commerce clients and evolving processes, as well as support from a leadership team invested in your professional development, are some of the advantages. Internal mobility, skill enhancement opportunities, and long-term career growth prospects are also available. If you are seeking trainer jobs in Siliguri or aiming to advance your career in the e-commerce domain with a leading CX company, consider applying to Fusion CX today. Make a difference where it counts the most - through knowledge, training, and transformation.,

As a Sr Executive Human Resources Business Partner at Creditas Solutions in Gurgaon, you will be a key player in managing various aspects of HR Business Partnering (HRBP) functions. Your role will involve focusing on employee engagement and aligning people strategies with business objectives to ensure a positive workplace culture and strong employee relations. Your responsibilities will include managing employee relations, addressing grievances effectively, collaborating with business leaders to align HR practices with business needs, and analyzing attrition and shrinkage metrics for resolution. You will also work closely with stakeholders to foster a positive work environment, provide proactive solutions for performance improvement and conflict resolution, and lead initiatives to enhance employee engagement, satisfaction, and retention. Additionally, you will be expected to use HR metrics and analytics to support decision-making, provide insights on workforce trends, attrition, and engagement, support organizational change and development efforts, and drive initiatives related to structure, roles, and team effectiveness. Handling employee concerns, grievances, and conflict resolution in a fair and timely manner will also be a crucial part of your role. To excel in this position, you should have at least 5 years of experience in HRBP, hold a graduate or postgraduate degree in HR, possess strong communication skills in both English and Hindi (written and verbal), have proficiency with data analytics and HR platforms, demonstrate the ability to work independently and as part of a team, and showcase strong problem-solving skills. If you are passionate about creating value, making a real impact, and shaping your future with a dynamic and fast-paced team, Creditas Solutions welcomes you to join them on their journey of success.,

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality of customer interactions across all channels will be a key focus area. Evaluating team performance using metrics such as Conversion Rates, Call Quality, and Compliance will help drive continuous improvement. You will be expected to deliver feedback and coaching to enhance communication, sales pitch, and adherence to processes. Collaboration with Sales, HR, and Ops teams to align training initiatives with business goals is essential. Additionally, preparing reports and presenting insights to leadership on training effectiveness and quality improvement will be part of your responsibilities. The key skills required for this role include a minimum of 3+ years of hands-on sales experience, preferably in a tele-sales or B2C setup. You should have at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial. Strong communication, presentation, and interpersonal skills are necessary for effective coaching. The ability to identify performance gaps and design targeted interventions is vital. Hands-on experience with CRM & Telephony Systems and Quality Tools will be considered a plus. This position is based in HSR Layout, Bangalore, and the working schedule is 6 days a week. Join us at WorkIndia and be a part of our mission to provide meaningful livelihoods to blue-collar individuals in India and beyond.,

As a Lease Administration professional at JLL, you will play a critical role in delivering consistent and qualitative Lease Administration Abstraction services for our clients. You will lead a team responsible for managing the Abstraction aspect of Lease Administration and oversee the operational delivery of your team members. Your responsibilities will include recruitment, development, salary reviews, promotions, and day-to-day support, ensuring adherence to targeted KPIs and policies. You will also collaborate with internal stakeholders and contractors to drive continuous performance improvement and share best practices. In this role, you will be accountable for the highest qualitative delivery in Lease Administration. You will manage administrative and recruitment matters, act as a mentor to team members, and ensure the accuracy and timeliness of client abstractions. Additionally, you will be responsible for maintaining processes and procedures to comply with internal and external policies, resolving escalations, and encouraging teamwork and performance excellence. Your additional responsibilities will involve contributing to team meetings, maintaining respectful relationships with colleagues, managing regional business relations and stakeholder communication, and delivering excellent customer service. You will also be responsible for managing Abstraction staff, implementing start-up accounts, providing solutions for client needs, and ensuring strong leadership within the team. To succeed in this role, you should have impeccable expertise in lease administration, a minimum of 10-12 years of industry experience, strong attention to detail, knowledge of real estate leases and accounting, and the ability to prioritize work within tight deadlines. You should possess strong computer skills, project management skills, excellent communication skills, and the ability to manage a team effectively. If you are an avid reader, fast learner, critical thinker, and self-motivated team player with a strong sense of responsibility and accountability, this job is the perfect match for you. Join us at JLL and apply today to be part of our dynamic team.,

The HRBP is responsible for creating, updating, and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. The ideal candidate will be responsible for new hire orientation and onboarding, employee benefits, grievance management, and company policy and procedure adherence. The India HRBP is an essential partner to our growing business. The HRBP supports organization by promoting a culture of teamwork, respect, and integrity while navigating the complexities of workplace challenges. You will be responsible for partnering with the local leadership team to implement HR programs and initiatives in line with Global HR strategy (for the region). You will run the daily functions of the Human Resource (HR) department including administering benefits, leave and enforcing company policies and practices. What You'll Do: Providing support that is aligned with business and HR strategy that enables seamless high performance. Oversee new hire orientation, onboarding efforts, performance reviews and employee exit process. Assist with payroll and benefits administration Creating onboarding plans and educating newly hired employees on HR policies, internal procedures, and regulations Working with Employee Experience to create employee engagement plans and initiating activities in the region. Working with People Tech & HR Operations to implement process improvement/automation initiatives Working with Talent management & development(also known as learning & development) to review training needs , content, & relevance to challenges faced by people leaders/employees. Co-facilitate sessions as needed. Ensure all queries/issues/grievance/escalations are handled within the given TAT. Day to day personnel handling and administration activities such as maintaining employee records, payroll & benefits, expense management, legal documentation, filing, MIS reporting, general correspondence, etc. Coach managers & work with them on best practices to provide feedback & manage performance challenges. Collaborate with departments such as Facilities, IT, and Finance on initiatives and policies that affect employee needs. Plan, co-ordinate and execute events from an Employee Relations standpoint. Maintains confidentiality and sensitivity to all issues and abides by data privacy regulations. Conduct exit interviews and recommend actions based on employees feedback for continuous improvement. Handles employment-related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate areas. Employee offboarding ensuring managers comply with company process and local regulations, conduct exit interviews and complete proper documentation Help drive performance and feedback culture working with business stakeholders closely Partner with functional HRBP's on various initiatives impacting business. Work with global COE’s. What You Bring: Eight years or more of experience working in Human Resources Knowledge & experience of local labour laws & regulations. Strong interpersonal, negotiation, and conflict-resolution skills. People-friendly with a positive attitude, and eager to learn and deliver. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks and delegate/collaborate as appropriate. Ability to act with integrity, professionalism, and confidentiality. Strong sense of accountability and quality Excellent time management skills with a proven ability to meet deadlines Must be flexible and comfortable with managing multiple priorities Strong analytical and problem-solving skills Passionate about delivering a best-in-class employee experience Demonstrate ability to use data and statistics to solve real-world HR problems. This is a hybrid position requiring working from the office 3 days(may be more on specific occasions) This position requires a work schedule of 1 PM to 10 PM IST.

Operations is at the heart of Amazon s customer experience and differentiation. Our ambition is to be the earth s most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field. The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following: Work closely with operations and program team to identify areas for improvement Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics. Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings) Design effective ways of ensuring sustainability. Bachelor s Degree in Engineering or Science-based subject Relevant project and people management experience in either Business Consulting, compliance, operations, or Supply Chain Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design Relevant experience across the full project lifecycle: analysis, design and implementation Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change MBA Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving Experience in operating at both a strategic and operational level Experience in taking unpopular positions with ability to influence senior stakeholder Relevant experience in driving complex initiatives with limited oversight

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance including productivity, quality, and safety as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Were seeking a Team lead for our FC operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. 1+ years of sales experience Bachelors degree 2+ years of sales experience

Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. Our Consumer Healthcare business develops and markets consumer preferred and expert recommended brands in the Oral health, Pain relief, Respiratory, Gastro-intestinal and Skin health categories. Our long-term priorities are designed to create lasting value for patients, consumers and shareholders and are underpinned by our ambition to build a culture with a greater performance focus, aligned to our values and expectations. Job Summary To coach and develop a team of Expert Sales Executives to gain prescription leadership through overall in-clinic effectiveness, thereby ensuring regional growth and Business achievement. To analyze Business reports to arrive at implementable action plan at the ESE level viz marketing campaigns, S&T, etc. The ZESM will be responsible for overall supervision and control of a team of ESEs. Job Purpose This role will be responsible for supervision/ control and development of a team of Expert Sales Executives whose primary objective will be to execute organizational strategies that lead to anticipated business outcomes To support Regional Expert Sales Manager in rolling out key marketing interventions targeted at HCPs and other key stakeholders Establish the distribution structure in the covered geography in coordination with Regional Expert Sales Manager aligned to the business needs of the segment Key Responsibilities 1.Leading team of Expert Sales executives to deliver plan for the region. a. Coaching & Development of Representatives to deliver best-in-class HCP engagement and in[1]clinic effectiveness b. Appropriate Segmentation & Targeting of HCPs so that most relevant Experts are engaged for GSK products c. Build high engagement/energy, & motivation within the team. Efforts to ensure low levels of attrition. 2. Analyzing Area statistics from multiple sources, like IQVIA to arrive at factual hypothesis and performance improvement solutions 3. Ensure execution of quarterly/annual expert activation plans and budgets for their area, effective implementation of the plans. 4. Ensuring Haleon Values & Compliance policies are followed 5. Build and Develop contacts with relevant key opinion leaders / HCPs; since ZESMs will be based out of top 40 towns, they would need to manage very senior National/State level KOLs Requirements: Desired Qualifications - Full time MBA from premium institute with 2-5 years of experience in People management. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. . We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Our goal is to be one of the world s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to HALEON and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at HALEON where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing. .

": " About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPPs global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. Its what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Medias shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Overview of job: We are looking for Executive- Ecommerce. We seek a collaborative and results-driven Ecommerce Executive with a passion for delivering an exceptional online customer experience to join our Ecommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs & pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brands objectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelors degree 1-3 years experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and were just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. \u202F\u202F WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why weve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( https: / / www.wppmedia.com / pages / privacy-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for

ROLES AND RESPONSIBILITY Manage full-cycle recruitment, including sourcing, screening, interviewing, and extending offers to candidates. Oversee onboarding activities to ensure smooth integration of new hires into the organization. Coordinate with hiring managers to assess staffing needs and define job descriptions. Act as the primary point of contact for employee inquiries, concerns, and grievances. Foster positive employee relations by addressing concerns and resolving conflicts promptly and effectively. Collaborate with teams to implement employee engagement initiatives aimed at improving morale and job satisfaction. Support the performance review process, assisting with goal setting, performance feedback, and tracking. Help managers implement performance improvement plans (PIPs) and facilitate career development discussions. Track and support employee development initiatives to enhance team performance and growth. Ensure HR practices and policies are compliant with legal regulations and industry standards. Maintain compliance with labor laws, keeping employee records up to date and ensuring adherence to statutory requirements. Provide guidance to management on HR policies and legal requirements. Assist with administering employee benefits programs and resolving benefits-related issues. Conduct employee surveys to gather feedback, analyze results, and identify areas for improvement. Develop strategies to improve employee engagement, retention, and overall job satisfaction. Collaborate with other departments to ensure alignment of HR initiatives with organizational goals. Maintain HR data integrity and update employee records in the HRIS system. DESIRED SKILLS Minimum of 3 years of experience as an HR Generalist or in a similar role, preferably within the IT industry. Familiarity with HR metrics, reporting tools and HRIS systems Experience working in or supporting HR functions. Knowledge of labor laws and regulations specific to IT companies. Excellent verbal and written communication skills. Attention to detail and the ability to manage multiple tasks simultaneously. Collaborative mindset and the ability to work across teams EDUCATION Bachelor s degree in human resources, Business Administration, or a related field. MBA or relevant certification (e.g. SHRM) is preferred.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patternsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionTherefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic natureConducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. What are we looking for Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely Roles and Responsibilities: oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situationsAdaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team membersAdditional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer. Qualification Any Graduation

As a global leader in assurance, tax, transaction and advisory services, EY hires and develops passionate individuals to contribute towards building a better working world. The culture at EY is rooted in providing training, opportunities, and creative freedom to all its employees. Your career at EY is not just about the present but also about unlocking your potential for the future. The possibilities are limitless, and EY is committed to offering motivating and fulfilling experiences throughout your professional journey to help you become the best version of yourself. Manager-TMT-Business Consulting PI-CNS - BC - Marketing Sales & Service opportunity in Bangalore: In the dynamic TMT (Technology, Media & Entertainment, and Telecommunications) industry, organizations are presented with opportunities for evolution and transformation. However, these opportunities also bring challenges related to competitiveness and the need for agile corporate strategies for growth. EY assists TMT companies in creating compelling employee and customer experiences, retaining talent, achieving operational excellence, safeguarding data and reputation, and enabling M&A strategies that create value and reduce risk. Through these efforts, EY aims to transform TMT companies into powerhouses that will lead the technology revolution of the future and contribute to building a better working world for all. CNS - BC - Marketing Sales & Service at EY Consulting focuses on transforming businesses through the power of people, technology, and innovation. The client-centric approach aims at creating long-term value by addressing strategic problems. The Business Consulting sub-service line works with clients to reimagine or transform their business model, drive growth, manage costs, respond to market pressures, and resolve operational challenges. The team's scope includes innovation, strategy, and purpose, with expertise in business transformation, finance, supply chain, operations, and program management. Your key responsibilities include leading a team of process consultants and development team to deliver transformation programs, with expertise in areas like Go to Market Strategy, Commercial Diligence, Business planning, Performance improvement, and Global Sourcing. Additionally, the role involves product development to lead platform development and expertise in business development through proposal building and creating value propositions for client needs. Qualifications required are B.E. / B.Tech. or CA + MBA from a reputed institute with a strong academic background. The ideal candidate should possess 7 to 10 years of relevant experience in consulting or industry, with expertise in business transformation, market assessment, strategy planning, sales improvement, and supply chain management in sectors like Consumer Products, Automotive, and Diversified Industrial Products. EY is looking for individuals who can work collaboratively across multiple client departments, adhere to commercial and legal requirements, and offer practical solutions to complex problems. The desired attributes include agility, curiosity, mindfulness, positive energy, adaptability, and creativity. EY is committed to being an inclusive employer, striving to achieve the right balance between delivering excellent client service and supporting the career and wellbeing of its employees. If you meet the criteria mentioned above, seize the opportunity to join EY in building a better working world by applying now.,

You will be part of a team at PwC focusing on providing consulting services related to human resources, talent management, and organisational development. Your role involves analyzing client needs, developing people and organisation strategies, and offering guidance and support to help clients optimize their workforce, enhance employee engagement, and drive organisational effectiveness. In the area of change management and communications, you will assist clients in navigating organisational change and effectively communicating with stakeholders. Working closely with clients, you will develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your efforts will provide guidance on employee engagement, training, and cultural transformation to facilitate organisational adoption and minimize resistance. Within the workforce transformation practice at PwC, your responsibilities will revolve around developing short and long-term solutions for clients in collaboration with U.S. counterparts. You will facilitate transformation by conducting strategic change initiatives, assisting in transformative leadership initiatives, designing HR processes, and implementing learning interventions aligned with the clients" business strategy. Some key capabilities include HR transformation, rewards & wellbeing, talent, change and behaviors, workforce analytics and products, and leadership development programs. As a Workforce Transformation (WT) practitioner, you will integrate best-in-class consulting practices to enhance workforce capabilities, skills, and attributes for clients by designing and implementing impactful learning strategies. Your role will involve leading and overseeing the development of tailored learning solutions that optimize HR functions and support long-term organizational success. Additionally, you will drive strategic initiatives, oversee the development of core learning materials, and identify business opportunities to strengthen Learning Solutions offerings. Your key responsibilities will include, but not limited to: - Leading and overseeing Instructional Design (ID) or Learning Experience Design (LXD) efforts for client projects with a focus on adult learning principles and instructional strategies. - Designing learning strategies for technology-driven, business transformation-based, and culture-based change programs. - Proposing tailored learning solutions for clients through Analysis, Design, Development, Implementation, and Evaluation (ADDIE) phases. - Demonstrating expertise in designing, developing, and maintaining interactive training content using industry-leading tools. - Continuously improving learning programs based on feedback, industry best practices, and emerging trends. - Evaluating the effectiveness of learning programs using various assessment methods. - Developing and maintaining strong client relationships, proactively identifying opportunities to expand learning solutions and consulting services. - Leading the management and risk of engagement and project economics, including planning, budgeting, resourcing. - Working flexibly across time zones as per project requirements to ensure efficient project execution. - Staying up to date with the latest trends in learning and development. - Contributing to pursuit teams and proposal development. - Mentoring and providing guidance to team members. - Demonstrating experience and understanding of Learning Solutions in Change Management projects. - Effectively collaborating with stakeholders at all levels. - Managing learning budgets and allocating resources efficiently. Must-have qualifications include working directly with clients on engagement delivery, an interest in upskilling for a digital world, excellent project management skills, exceptional communication and interpersonal skills, and a proven track record of delivering high-quality learning solutions. Good-to-have qualifications include effective storytelling skills, a strategic and creative mindset, an analytical mindset, strong problem-solving abilities, and experience in managing complex learning needs. Educational background preferred is an MBA or master's degree in HR, Organizational Development, Sociology, Psychology, Marketing, or related fields of study from premier B-Schools. Additional Information: - Travel to client locations may be required as per project requirements. - Line of Service: Advisory - Industry: Management Consulting - Practice: Workforce Transformation - Designation: Manager - Prior Experience: 8-11 years of relevant work experience - Preferred Work Experience: Experience in Consulting, preferably in Learning Solutions, Instructional Design, Change & Communications, or related fields.,

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls and emails. -Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. -Ensure timely and effective communication to meet SLA targets. Service Support: -Understand customer needs and close queries post-sales closures. -Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations -ExperienceMinimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: -Proficiency in using ticketing tools like Freshdesk or Zendesk. -Strong interpersonal, negotiation, and listening skills. -Ability to learn and explain products/services effectively. -Team-oriented, quick learner, and results-driven. Performance Standards: -Achieve productivity targets with speed and accuracy. -Exceed SLA targets while maintaining high-quality output. -Superpowers/Skills for Success -Dynamic, confident, and passionate about delivering value. -Customer-centric approach with a focus on satisfaction. -Creative problem-solving and achievement-driven mindset. -Strong team collaboration and adaptability. Why Join Us -Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Role and Responsibilities: We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: Quickly understand the business issues and challenges of delivery operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of Team leaders and associates. Leading process improvements . Excellent stakeholder management skills. Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Delivery Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. 2+ years of employee and performance management experience Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of performance metrics, process improvement or lean techniques experience

Quality lead Skills & Requirements: Job Type: Quality lead Base Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support) Experience: 5-8 Years Shift Timing: Rotational (24x7x365 coverage) Prerequisite: Must be open to night shifts and weekend coverage RTO - Hybrid Model Bachelor s degree in IT, Computer Science, or related field (or equivalent experience). Familiarity with ITSM platforms (e.g., ServiceNow) Strong understanding of Windows OS, basic networking, and enterprise applications. Excellent communication skills in English (written and verbal). ITIL Foundation Knowledge/certification. Experience with remote desktop and diagnostic tools. Ability to create and maintain SOPs and user guides. Strong problem-solving and analytical skills. Role Summary: We are seeking a dedicated and detail-oriented Quality Analyst to monitor, evaluate, and improve the quality of IT Service Desk interactions (calls, chats, emails). The ideal candidate will be responsible for ensuring support agents meet defined quality standards, drive performance improvement through regular feedback, and contribute to training, calibration, and knowledge base development initiatives. Key Responsibilities: Perform daily monitoring of recorded and live Service Desk interactions (voice, chat, email) against pre-defined quality standards. Provide structured feedback and coaching to L1 and L2 agents to improve communication, troubleshooting, documentation, and customer service skills. Coordinate and conduct weekly/monthly call calibrations with TLs, SMEs, and client stakeholders. Analyze QA trends and agent performance metrics to identify coaching/training needs. Assist in building quality scorecards, SOP adherence checklists, and escalation matrices. Collaborate with Training and Service Delivery teams to create learning interventions, simulations, and refresher sessions. Drive improvements in Knowledge Base (KB) quality: identify outdated/inaccurate articles, propose edits, and track updates in collaboration with SMEs. Maintain comprehensive QA reports, dashboards, and share actionable insights with management. Ensure alignment of quality metrics with SLAs such as AHT, FCR, CSAT, and escalation compliance. Support new hire onboarding by contributing to orientation, shadowing, and nesting phases. Required Skills & Qualifications: Bachelor s degree in any discipline (preferred: IT, Business Communication, or Psychology). Experience using QA tools, call/chat/email recording systems, and ITSM platforms (e.g., ServiceNow, NICE, Avaya, Five9). Familiar with service desk metrics and KPIs (AHT, FCR, CSAT, QA Scores). Strong verbal and written communication skills for coaching and report writing. Excellent listening, observation, and analytical skills. Ability to deliver constructive feedback objectively and respectfully. Good to Have: ITIL Foundation certification. Knowledge of knowledge management systems and document lifecycle governance. Experience in instructional design or e-learning module creation. Background in contact center coaching, BPO, or Managed Services environments.

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance including productivity, quality, and safety as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Were seeking a Team lead for our FC operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Experience in customer-facing environment, warehousing, logistics or manufacturing