408 Performance Improvement Jobs - Page 11

Are you an experienced training professional looking for team lead roles in Siliguri within a dynamic e-commerce environmentFusion CX is hiring a Training Team Lead to drive excellence in new hire onboarding and continuous learning initiatives. If you have proven leadership in training delivery, especially in the e-commerce sector, and can join immediately, we would love to hear from you. Job Description Training Team Lead About the Role As a Training Team Lead in our Siliguri location, you will lead end-to-end training operations for customer support teams handling e-commerce clients. From onboarding new hires to managing skill enhancement sessions, you will be key in ensuring operational readiness and sustained performance improvement. This is an exciting opportunity to join a high-growth environment where your leadership directly influences service quality and employee success. Key responsibilities of the training team lead for the ecommerce process in Siliguri: Manage, deliver, and evaluate training programs for e-commerce campaigns Supervise a team of trainers, ensuring high standards in content delivery and engagement Oversee onboarding, nesting, and skill upgrade training cycles across customer service functions Identify learning needs and tailor training interventions accordingly Collaborate with operations, quality, and client teams to ensure training effectiveness aligns with business outcomes Monitor and report on key training metrics, trainee performance, and post-training results Continuously improve training materials and methods to reflect process updates and best practices Job Requirements Training Team Lead Candidate requirements for the training team lead in Fusion CX Siliguri: Minimum graduate degree in any discipline Prior experience as a Training Team Lead, specifically within the e-commerce domain, is essential Proven ability to design, deliver, and manage high-impact training programs Strong leadership, communication, and presentation skills Detail-oriented with excellent time and team management abilities Must be an immediate joiner Must be based in or willing to relocate to Siliguri Why Join Fusion CX At Fusion CX, you are stepping into a company where your voice matters and your skills shape customer experiences across the globe. When you join our Siliguri team as a training team lead for a renowned ecommerce process, you benefit from: A people-first culture that values learning, development, and internal growth The chance to work with leading e-commerce brands in a fast-paced, innovation-driven setting Opportunities to grow your career with leadership development pathways and recognition programs A collaborative environment that promotes training excellence and operational success If you are seeking impactful training team lead jobs in Siliguri with a forward-thinking CX company, this is your opportunity to thrive. Apply today and be a part of something meaningful at Fusion CX.

Are you seeking leadership-level BPO jobs in Navi Mumbai or looking for your next big opportunity in customer support operationsFusion CX is hiring an experienced operations manager in Navi Mumbai to oversee and lead high-impact teams that support dynamic customer engagement programs. If you have a strong background in managing operations within the BPO sector and are ready to join immediately, we want to hear from you! Job Description - Operations Manager About the Role As an Operations Manager at Fusion CX in Navi Mumbai, you will play a pivotal role in driving operational efficiency, improving team performance, and ensuring service excellence across customer support functions. This role requires a strategic thinker with hands-on experience in BPO operations and a passion for delivering high-quality customer service outcomes. Key responsibilities for the operations manager role in Fusion CX in Mumbai: Lead and manage day-to-day operations for customer support teams within a BPO setup Drive performance improvement initiatives to meet and exceed SLAs, KPIs, and client expectations Collaborate with cross-functional teams to streamline workflows and boost team productivity Monitor team metrics and implement coaching strategies to support team development Ensure compliance with internal processes and quality standards Drive a culture of accountability, continuous improvement, and operational excellence Report performance insights to senior leadership and stakeholders Job Requirements - Operations Manager Candidate requirements for the operations manager role: Graduate degree in any discipline Proven experience as an operations manager or senior operations manager in a BPO environment Strong background in customer support operations Demonstrated success in leading teams and driving operational results Excellent communication, leadership, and organizational skills Must be an immediate joiner Must be in or willing to relocate to Navi Mumbai Why Join Fusion CX At Fusion CX, we do not just deliver customer experience, we redefine them. When you join us in Navi Mumbai as an operations manager, you will: Work in a collaborative, performance-driven environment that values your expertise Lead strategic projects that directly impact customer satisfaction and business success Be part of a growing global CX company with strong values and people-centric leadership Access career advancement opportunities and leadership development support Contribute to a culture of innovation, integrity, and operational excellence Ready to lead with purposeApply today for this operations manager role and become a part of the Fusion CX transformation journey in Navi Mumbai.

Looking for training jobs in Siliguri that offer real career growthFusion CX is hiring a Process Trainer in Siliguri to support our expanding e-commerce operations. If you have hands-on experience delivering e-commerce training programs and a passion for enabling frontline performance, this is your opportunity to join a global customer experience leader at the forefront of digital retail transformation. Job Description Process Trainer About the Role As a Process Trainer based in Siliguri, you will be responsible for delivering effective and engaging training sessions for customer support associates aligned with e-commerce accounts. You will play a key role in preparing new hires, supporting ongoing learning, and reinforcing process updates while driving excellence in service delivery and compliance. Key responsibilities of an e-commerce process trainer in Siliguri Deliver new hire training, process-specific sessions, and refreshers for e-commerce campaigns Ensure that all trainees meet quality benchmarks and performance expectations during and post-training Collaborate with operations, QA, and client teams to ensure consistency in training delivery and accuracy of content Maintain detailed documentation of attendance, performance, and feedback Monitor trainee progress through assessments and evaluations, offering coaching where required Stay current with process updates and revise training materials accordingly Foster an interactive and inclusive learning environment that supports diverse learner needs Job Requirements Process Trainer Qualifications and requirements of an ideal candidate for the role of process trainer in Fusion CX Siliguri: Minimum graduate degree in any discipline Prior experience in e-commerce training or onboarding roles is mandatory Strong communication and facilitation skills Proven ability to work with cross-functional teams in a fast-paced, target-driven environment Good understanding of customer service KPIs, service workflows, and performance improvement strategies Familiarity with digital learning tools and training methodologies Must be based in or willing to relocate to Siliguri Why Join Fusion CX At Fusion CX, we empower trainers to shape talent, support global CX campaigns, and drive real impact. As part of our Siliguri team as an ecommerce process trainer, you will benefit from: A vibrant work culture that values learning, creativity, and performance Exposure to world-class e-commerce clients and ever-evolving processes A supportive leadership team invested in your professional development Opportunities for internal mobility, skill enhancement, and long-term career growth If you are looking for trainer jobs in Siliguri or want to advance your career with a leading CX company in the e-commerce space, this is your next move. Apply today and start impacting where it matters most through knowledge, training, and transformation.

Are you searching for team leader jobs in Mumbai to take your career to the next level? Are you an experienced customer service professional with a keen interest in healthcare? If you are an individual people often follow and trust and have already successfully led a team in the customer care sector, we have an exciting opportunity for you! Join us as a Team Leader for a global CX player in Mumbai for an innovative healthcare company. As a Team Leader, you will play a pivotal role in leading and motivating a team of Customer Service Associates to create pleasant customer experiences for patients and healthcare consumers. You will be responsible for providing guidance, support, and encouragement to team members, ensuring quality work and adherence to guidelines. Additionally, you will oversee team meetings, update members on best practices, and strive for continuous improvement in patient satisfaction. If you are interested in healthcare jobs in Mumbai customer service, join us. Multiple positions are open; apply today! Job Description Key Responsibilities of an expert healthcare team leader in Mumbai will be the following: Drive Operation and Quality Metrics: Continuously monitor daily operational and productivity metrics such as attendance, completed calls, etc. Downloading the adherence report every 30 minutes and dynamically driving the adherence targets. Proactively manage team productivity. Conduct regular checks. Encourage pre-planned leaves to forecast and track team shrinkage and track team availability. Enforce necessary actions as and when needed for disciplinary cases (e.g., coaching for excessive absences) Daily discussions with Assistant Managers (AMs) to address metric issues and implement solutions. Provide hands-on support to agents, aiding performance improvement and addressing queries (e.g., product-related queries and how to deal with specific types of customer experience situations and issues). Ensure coaches adhere to Quality Assurance (QA) feedback, identifying recurring weak areas, any patterns, and constant poor performers. Preparing monthly reports on such patterns and discussing POA (short-term solutions) with the Assistant Manager Enforce 100% compliance with any floor updates. Conduct QA/call calibration sessions twice a week with all Team Leaders (TLs) to maintain information parity. Managing Team and Promoting a Positive Culture: Handle operations for a team of approximately 25 agents, fostering a positive and collaborative environment. Uphold discipline regarding work and leave policies within the team. Address challenges or concerns hindering team productivity promptly. Mentor low-performing agents and monitor their performance for a day. Job Requirements The ideal candidate for the role of healthcare team leader in Mumbai must possess the following attributes and qualifications: Required Qualifications: A bachelor s degree in business administration or marketing or a related field is preferred. Proven experience in a customer service or support role, with 1-3 years in a leadership or supervisory capacity. Desired Attributes: Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Ability to remain calm under pressure and effectively manage difficult customer interactions. Level 2 and above proficiency in MS Office and CRM systems. Knowledge related to healthcare products is a plus. Leadership and team management skills, including the ability to motivate and inspire a team. Age criteria: below 30yrs Why Join Fusion CX in Mumbai Joining our team offers the opportunity to be part of a global and dynamic customer care organization and a healthcare innovation committed to excellence. Fusion CX offers enriching customer service and team leader jobs in Mumbai. So, join us! The role is perfect for one who is seeking healthcare jobs in the Mumbai customer service industry. With opportunities for growth, a supportive work environment, and the chance to make a difference in patient care, we offer a rewarding career path in Fusion CX. Apply now to join our team as a team leader for working for a rising healthcare brand with a global CX service provider in Mumbai.

Are you an experienced professional searching for Operations Manager roles in Mumbai? Are you an experienced leader passionate about driving customer success and managing large teams? Fusion CX is seeking a highly motivated Operations Manager to join our dynamic team in Mumbai. This role is crucial in leading and optimizing a large team of telecalling and chat agents, ensuring exceptional service delivery and operational excellence. If you are looking for exciting Ops Manager roles or rewarding customer service jobs in Mumbai, this role is perfect for you as it offers you the opportunity to work with a global CX company to boost your career. If you are someone with a proven track record of improving KPIs and driving team performance who wants to advance their careers, apply for this Ops Manager job in Mumbai! Job Description Key roles and responsibilities of the Operations Manager in the Mumbai team Lead and manage a large team of (200 +) telecalling and chat agents. Define, monitor, and improve key team KPIs, including call volume, talk time, CSAT, quality of interaction, and retention rates. Analyze performance data to identify opportunities for KPI improvement in areas such as CSAT, productivity, and quality. Own and lead day-to-day operations, including leading initiatives like manpower planning, hiring, training, and culture development. Identify initiatives (people, process, technology) to improve agent KPIs. Develop and implement strategies to enhance team performance, motivation, and overall productivity. Collaborate with cross-functional teams (tech, content) to drive tech initiatives and ensure seamless business-as-usual operations, such as resolving tech bugs and managing stakeholders across the organization. Draft and implement policies, including attendance, KPIs, incentives, and performance improvement. Plan manpower requirements, define roles and responsibilities for new hires, and conduct interviews and assessments. Evaluate team performance based on KPIs, share feedback, and conduct appraisals. Foster a positive, motivational culture and drive desired outcomes. Ensure comprehensive training and development for all agents. Job Requirements Essential qualities to excel in the role of Operations Manager in Mumbai Fusion CX: Bachelor s degree in engineering, business, marketing, computer science, or a related field. 4-5 years of experience in Customer Success Management, with a strong focus on Customer Support to drive a consultative approach to customer interactions. Proven experience with leading large sales/ops teams (100+) Proven experience in leading large teams, particularly in the tele-calling domain, will be an additional advantage in the operations manager role. High customer support orientation, with a focus on CSAT as a key metric. Strong outcome-first approach, with the ability to drive initiatives independently. In-depth knowledge of performance metrics and KPIs. Advanced Excel skills for analyzing large data sets. Proven ability to work independently and meet deadlines. Experience with CRM tools (e.g., Salesforce, Gainsight). Positive attitude and a high willingness to learn. Why Join Fusion CX in Mumbai: At Fusion CX, we believe in nurturing talent and providing a supportive environment for growth and development. Explore the customer service jobs in Mumbai and make your next career move with us! As an Operations manager in Mumbai, you will benefit from continuous learning opportunities, a dynamic work environment, and working with a global team of professionals. Enjoy an inclusive and diverse workplace with a competitive compensation package. Work for a renowned client with a global CX company. This Operations Manager job in Mumbai offers you the opportunity to grow your career with a leading customer service player in the industry and make a real impact. You will play a key role in shaping our organization s future success while enjoying the flexibility of rotational shifts and week offs. If you are ready for a challenging and rewarding leadership role, apply today.

5+ years Java development -Java 11- 17 2/3 Years in FO Pricing / Risk / E-trading development Strong JAVA server-side low latency multithreaded development Strong Knowledge of Spring, SpringBoot 5+ years in a Technology position within the Capital Markets industry preferably in FO Ability to work in a fast-paced environment Bachelor s degree in computer science or equivalent Experience with high capacity / low latency infrastructure is a must Nice to Have: Knowledge of BPIPE , BBG SPAI , DAPI, ION , Tradeweb Python, NumPy Working with quant and supporting desk Hands on Senior Java Developer with over 5 years of enterprise development experience Work with multiple business teams including trading and quantitative analysts Provide work estimates as needed Develop system architectures, designs and concepts Maintain and improve code quality using static & dynamic code analyses, security vulnerability scans, code coverage and CI/CD pipeline gating Provide technical guidance and be a technical mentor to the development team Design, build and configure applications to meet business process and application requirements Participate in all phases of software delivery lifecycle from analysis through support Strong JAVA server side low latency skills Self starter, Ability to debug, fix production issues , performance improvement under pressure Expert level UNIX administration skills and ability to script (Shell, Perl, BASH, etc.) Knowledge of version control / source code management tools such as GitHub, standard SDLC, Jenkins etc,

The Professional, Financial Accounting & Controllership job partners to establish and maintain accounting policies and fiscal controls to safeguard the organizations assets. With limited supervision, this job prepares moderately complex financial report, statement and analysis to provide insights for business decision making and identifies performance improvement opportunities to support business growth. This job also supports continuous improvement in management reporting, report standardization and rationalization. Key Accountabilities Deliver standard services, including processing journal entries, completing monthly and quarterly general ledger close activities, runbook, submission of financials to Corp A&F Performs moderately complex accounting and reporting activities including understanding the business context, detailed verification of business transactions, quality balance sheet reconciliations Delivers moderately complex financial and management reports to support business decision making, including detailed analysis of P&L and BS items explaining the business context, drivers of variance / movement in balances that clearly explain the overall business performance Partners on new setup and changes in existing financial applications to ensure accurate and efficient financial recordkeeping. Partners to implement internal controls and ensure financial processes are performed timely, accurately and in compliance with regulatory policies. Supports and implements continuous process improvement, including simplifying and optimizing process, improving data integrity and applying current technology. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Job Description Work Experience : Internship / 1- 2 Years Location: Hyderabad, India Job Type : Full Time No. of Opening: 1 Posted On : May 21, 2025 Skills : Key Responsibilities: Content Writing & Optimization: Write clear, engaging, and SEO-friendly content for website Pages. Optimize content using keywords, headings, and readability best practices. Ensure all content aligns with the brand s voice and messaging. Keyword Research & Content Strategy: Conduct basic keyword research to identify relevant topics and trends. Develop content ideas based on search intent and audience needs. Work with the marketing team to create a content calendar that aligns with business goals. Content Performance & Improvement: Track content performance using Google Analytics and SEO tools (training can be provided). Update and refresh existing content to improve rankings and engagement. Collaborate with the team to refine content strategies based on insights. Collaboration & Coordination: Work closely with designers, social media managers, and marketing teams to create multi-platform content. Assist with email marketing copy, social media captions, and ad content when needed. Ensure all content meets SEO guidelines without requiring deep technical expertise. Experience and Skills: Experience: 2+ years in content writing, blogging, or digital marketing. SEO Writing Skills: Strong understanding of keyword usage, readability, and search intent. Excellent Writing Ability: Proficient in grammar, storytelling, and persuasive writing. Research Skills: Ability to research industry trends and create well-informed content. Creativity & Adaptability: Capable of writing for different industries and tones. Basic SEO Knowledge (No Technical Skills Required): Understanding of how content impacts search rankings. Sound Like You? Submit your cover letter and resume to careers@kensium.com

Senior Manager, Procurement Digital, Data & Analytics Role Overview The Senior Manager, Procurement Digital, Data & Analytics a key contributor to the delivery of Global Procurement s digital transformation & analytics roadmap. This role will be responsible for driving Procurement transformation projects, from building the business case to implementation. This role requires strong knowledge of procurement/supply chain digital solutions, project management, drive for performance improvement, analytical skills, significant amount of internal engagement, utilizing strong interpersonal skills, and influence management. In this role you will Be leading Procurement transformation projects; operating in a fast-paced environment that requires ability to seamlessly shift across a wide variety of responsibilities. Play a key leadership role in managing the delivery of the key Procurement transformation projects and support leadership in the development & execution of Procurement technology roadmap. MUST HAVE:- Procurement digital transformation Expert on SAP ARIBA Core digital transformation Project exposure Qualifications & Skills: Bachelors - Business, Supply Chain, Engineering, related field or any Bachelors, combined with relevant experience. Preferred: master s degree (Procurement, Finance, Business or equivalent) Good to have: Procurement or related certifications (e.g., CPSM, CPIM, PMP) Industry-leading knowledge of Ariba Guided buying, Source-to-Contract, SAP ECC & P2P systems ( Must be with SAP ARIBA ). Experience of about 10-15 years in global procurement P2P and Ariba implementations. Broad knowledge of end-to-end source-to-settle processes and ERP/Ariba functionality. High level of proficiency with Microsoft Office programs (e.g., PowerPoint and Excel) Demonstrated high learning agility; proven ability to solve complex problems with limited oversight. Strong analytical, written and verbal communications, and influencing skills. Specifically developing presentations and business cases for executive audiences Ability to work in high pressure environment, often under tight deadlines Key Responsibilities Lead high scale global procurement projects and manage end-to-end aspects of global Procurement transformation initiatives including right from identifying problem statements through stakeholder interactions, solution design, evaluating existing technology landscape, propose system changes & enhancements, assess impact on user experience, process and cost. Perform business process mapping, process re-engineering and gap analysis. Recommend digital procurement solutions or new age technologies to streamline, consolidate and optimize processes Support development of Procurement technology roadmap leveraging latest and best in class technology to support business requirement. Identify opportunities to automate processes by leveraging digital solutions like RPA, AI/ML and GenAI based business applications Development & execution of Procurement technology and process transformation programme. Identify and implement applications that complement our existing technology landscape to enhance user experience, improve compliance and drive cost benefits. As a transformation SME you will be responsible to continuously evaluate and propose leading practice processes in procurement domains of category management, supplier relationship management, sourcing, contracting and operational purchase to pay Collaborate closely with the various stakeholders across the organization including but not limited to Finance, Tech, Procurement Professionals and Operations. Engage with Procurement, Finance Services, Technology organizations to gather business requirements and design the new business processes. Engage with Tech and 3rd party services organizations to design, implement and continuously improve the Guided buying module ensuring human-centric and fit for purpose. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. . We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special. .

At Amazon, HR Partners (HRP) provide high-judgment HR support to managers at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate strong knowledge of HR policies, processes, and tools, acting as front-line consultants to managers. HRPs work backwards from the voice of the manager to deliver personalized experiences using technology and simplified processes that match the speed and agility of our business. They operate independently with strong working knowledge of local programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. Managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure fair evaluation and coaching of their employees. Analyze performance data to identify trends and share insights to prevent the recurrence of known issues. Employee Relations: Handle employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and engage in informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns. Work with Legal and Employee Relations teams when required for sensitive cases. Analyze investigation findings and prepare recommendations to close issues with relevant stakeholders. HR General: Act as stewards of the employee experience and Amazon s culture. Demonstrate proficiency in people tools, processes, programs, and projects. Deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Support implementation of employee programs and contribute to improvements in manager experience. Provide feedback on change initiatives to HR Business Partners and central teams. Use data and insights to identify process improvement opportunities. Support communication and adoption of changes following established frameworks. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Bachelors degree in Human Resources or related field 1-3 years relevant experience in the areas of HR Partnering Strong HR acumen, including strong problem-solving skills, critical thinking and analysis Experience working in a highly matrixed organization. Ability to identify problems and drive appropriate solutions independently Masters degree in Human Resources or related field Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven Proven ability to prioritize, meet deadlines and make the best use of available resources Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations Coaching and consulting skills; Ability to work with and influence multiple stakeholders

This is a fixed term contract role for 12 months. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Bachelors degree in Human Resources or related field 3-5 years relevant experience in the areas of HR Partnering Strong HR acumen, including strong problem-solving skills, critical thinking and analysis Experience working in a highly matrixed organization. Ability to identify problems and drive appropriate solutions independently Proven track record of successfully partnering with senior-level stakeholders Masters degree in Human Resources or related field Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven Proven ability to prioritize, meet deadlines and make the best use of available resources Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations Coaching and consulting skills; Ability to work with and influence multiple stakeholders Experience developing and implementing country level or regional HR programs or initiatives

Why Work at Rehlko We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. Why You Will Love this Job : SPECIFIC RESPONSIBILITIES Render field services to contractual customers, as a Key Account manager. Co-ordinate with service HO for quotations, order execution and Job works. Drive service initiatives to achieve business / Fin plan assigned. Share forecast of parts & service business for a rolling quarter. Develop, plan and conduct training activities for customers / distributors / dealers. Convert out-of-fold customers to In-fold customers. Increase in AMC contracts and the customer base, from the assigned territory. Provide technical support and advice to customers / distributors / dealers in accordance with established procedures and standards. Troubleshoot root causes of product failures and provide FIR/ RCA reports. Recommend to Customers/Distributors/Dealers the parts required for the product range and clarify technical queries on any part. Recommend safety stock/consumables to be stocked by Customers / Distributors/Dealers. Study market requirements for parts and help to promote parts business. Liaise with customers/distributors/dealers on service and parts orders. Provide latest development and technical information to all relevant parties. Attend to any other technical services-related duties as and when assigned. Give technical feed-back on product performance / improvement. Develop service database for gensets operating in that area. Interact closely with Service HO on all service related matters. Prepare list of parts with part nos required for attending repairs and overhauls Attend to commissioning of gensets at customer site Prepare monthly reports on field activities & targets achievement vs plan. Co-ordination with local dealers of proprietary components manufacturers for getting effective services. Manage float parts and tools inventory Conduct service campaigns etc About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose Creating an energy resilient world for a better future and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlkoat https: / / www.rehlko.com / who-we-are.In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?" . Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Company Overview Neuraleap Technologies Group is a pioneering company in the tech industry, committed to innovative solutions and exceptional client service. Our mission is to enhance human potential through technology, fostering a culture of collaboration, integrity, and continuous improvement. We value diversity, creativity, and a passion for excellence, and we strive to create an inclusive work environment where all employees can thrive. Role Responsibilities Manage the recruitment process, including job postings, candidate screening, and interviewing. Develop and implement HR policies and procedures to align with company goals. Facilitate employee onboarding and orientation programs to ensure a smooth transition for new hires. Handle employee relations issues, providing guidance and support to resolve conflicts. Conduct performance evaluations and assist in the development of performance improvement plans. Maintain accurate employee records and manage HR databases. Coordinate and deliver training sessions to enhance employee skills and knowledge. Support compliance with labor laws and regulations, ensuring company policies are up to date. Oversee compensation and benefits administration, including payroll management. Provide analytical reports on employee performance, recruitment, and retention metrics. Collaborate with management to identify staffing needs and develop recruitment strategies. Implement employee engagement initiatives to foster a positive work environment. Participate in HR projects and initiatives that promote organizational effectiveness. Serve as a key point of contact for employee inquiries regarding policies and procedures. Support the development of succession planning and talent management strategies. Qualifications Bachelors degree in Human Resources, Business Administration, or a related field. 5+ years of experience in HR management or a similar role. Strong understanding of labor laws and HR best practices. Excellent interpersonal and communication skills. Proven ability to handle confidential information with discretion. Skilled in conflict resolution and employee mediation. Experience with HR software and databases. Demonstrated ability to manage multiple projects and meet deadlines. Strong analytical skills and attention to detail. Knowledge of compensation and benefits systems. Proficient in Microsoft Office Suite. Ability to work collaboratively in a team-oriented environment. Strong problem-solving skills and critical thinking abilities. Adaptable to changing work environments and priorities. Commitment to professional development and staying current with HR trends. Previous experience in a tech or startup environment is a plus.

Your Responsibilities, Impact Contribution Acting as a Recruitment Subject Matter Expert for a functional area of the business, you will work with the recruitment teams to leverage best practices in effective recruitment strategies for both current open roles and pipeline positions. Providing guidance and leading the operations of the team. Keeping abreast of developments in the competitive landscape to help the recruitment teams refine their target strategies for identifying talent within the marketplace. Ensure that robust candidate pipelines are being built and that the talent is being effectively leveraged across the functional discipline Accountable for developing and maintaining relationships with key client stakeholders, including the senior management within the Recruitment organization and the overall HR community. Participation in long range strategic initiatives such as organizational change, department staff planning and process improvement. Driving design and implementation of highly effective results-driven talent research strategies and practices Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives, and additional service offerings. Analyzing and communicating recruitment trends, results, and insights to drive future recruitment activity, improve compliance and reduce risk. Monitoring the delivery of recruitment services in accordance with the AGS Way , ensuring seamless delivery between the onsite and offshore resources. Ensuring the team is fully briefed on the recruitment delivery process to include in- scope activities, SLAs, mandatory recruitment activity stages and team responsibilities. Managing relationships with third party service providers, as assigned (recruitment agencies, advertising, background verification, etc. ). Monitoring service delivery against contractual terms and managing out of scope service requests and providing support for proposal management where appropriate. Recruiting, inducting, and training new team members where and when required. Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised, and mentoring is provided as required. Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management, and utilizing Hub services where appropriate.

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables

Role & responsibilities The role holder will support in Business Performance Management activities including but not limited to tracking of key deliverables, data analysis, preparation of documents for CEO for various meetings and discussions with Shareholders, media, industry body, etc Monitoring and tracking of key initiatives The role holder will be responsible to monitor critical business impacting projects and ensure timely execution of the same Support in preparing the review decks and sharing insights with the CEO prior to the reviews Support in environment scan (work culture/ Company operations), preparing competitor insights and reports on customers as required by CEO Critical evaluation of the performance and initiatives and give appropriate feedback/suggestion to the respective function Preparing key notifications and indicators for CEO review and engagement Good understanding of business and various parameters Timely liaise with various stakeholders Relationship management with various functions within the organization Work towards achieving team goals and deliverables Internal interact with all functions at various levels External Stakeholder discussion agendas Maintain strong relationships across all levels of the Company Effectively scan through all the MIS Enhancing controls to ensure timely and accurate outputs Commit and adhere to the delivery timelines To be able to work in ambiguity and no clear guidance or ever changing requirements Ability to work under limited supervision, work well under high pressure and produce timely deliverables in a fast-paced environment Excellent interpersonal skills to exercise considerable judgment in building relationships across all levels in the organization. Works collaboratively across functions to create buy-in to achieve deliverables