408 Performance Improvement Jobs - Page 10

. Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DSTplanning / supervision/ PVT /Core quality data acquisition, interpretation& report write up Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis Numerical DynamicModelling simulation, classical reservoir Engineering Capability ofusing reservoir Eng software e.g. Prosper, MBAL, PVT Sim, Eclipse, IMEX, OFM,Ecrin, PanSys. Education Requirement : Qualification # minimum B.Tech(Pet Engg) / B.Sc. Engg(Pet Engg) Additional:M.Tech(Pet Engg) Experience Requirement : Minimum 3 yrs of work experience in ReservoirEngineering Skills & Competencies : Monitoring of reservoir surveillance Data analysis,identification of data gap and improvement in surveillance & report writing MDT / DST planning / supervision, PVT sampling, Core quality data acquisition, , RCA plan andsupervision, coordination, interpretation & report write up, Experience ofRCA, SCAL, PVT, PTA, well testing and PDA analysis QC of all data acquisition, maintaining of quality foruse and sharing with concerned group,preparation of data input for field development plan Coordinate within multi-disciplinary teams in order toprovide necessary input data to monitor progress of all company operated andnon-operated wells, actively and effectively participates in technical meetingsof JV companies and presents company views on various subjects. Coordinate within multi-disciplinary teams in order to provide necessary input data tomonitor progress of all company operated and non-operated wells, actively andeffectively participates in technical meetings of JV companies and presentscompany views on various subjects. Carry out complex 3D simulation model studies, Assessappropriate recovery factor ranges and calculate recoveries for field orreservoir applying conventional (deterministic & performance) methods anddrive mechanisms. Capability of using reservoir Engg softwares eg. Prosper,MBAL, PVT Sim, Eclipse, IMEX, OFM, Ecrine, PanSys Calculate reserves and well/reservoir performance for conventionaland non-conventional plays; understand the principles of production performanceof coal-bed methane gas reservoirs. Able to provide specific performance improvementrecommendations through recompletions, new drilling, injection pattern changes,etc. Establish plans and procedures to effect same Develop near- and long-term production and reservetargets for reservoirs. Actively follow reservoir performance and providesolutions to shortcomings from targets. Can determine the key reservoir engineering andgeoscience factors that influence recovery factor, number of wells required andproduction profile., risk analysis Can quantify reservoir engineering uncertainties inthe context of other uncertainties using appropriate ranges of uncertainty andappropriate decision and risk analysis techniques. Analyze well testing and flow back data for estimation of reservoir parameters Strong analytical abilities for reservoir operation Handle Special Projects

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., - Experience in an operational role - Bachelors degree - 1+ years of sales experience

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Location: Agra Essential Functions - Working with the Center manager to ensure smooth functioning of the operations -Executing the delivery process from delivery station to customer address - Ensure enough bandwidth in delivery team to ensure peak time delivery management - Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills - Strong execution skills, Action oriented, go getter - Resourceful to identify the way to get things done using limited resources - Ability to work under pressure situations - Ability to work and perform station operations independently. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. A day in the life Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action. - 1+ years of sales experience - Bachelors degree - Bachelors degree in management, business administration, economics, engineering, marketing

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for monitoring call quality, identification of defects and implementation of necessary corrective actions. Role Accountability Monitoring Evaluate collection calls to ensure quality standards are maintained and adherence to the policies and procedures of the organization Verify Field Monitoring for operational processes and Detect Non-Compliant issues, Compliance breach, Handling escalated issues & taking corrective actions Utilize approved monitoring tools and standards to assess the representatives knowledge of products, business practices and systems Convert monitor findings and scores into coaching recommendations for performance improvement action of collection agent Live call listening/barging at vendor premise Sample call review to cross check product or customer request fulfillment basis business requirement Training Training and Update on New Process/Policies and Call Quality Parameters Conducting OJT Session for newly hired staff Conducting Call Listening Session/Mock Call Session Maintains professional and technical knowledge in Coaching agents to improve quality of interaction with customers, thereby reducing customer facing & company impacting defects Incident Reporting & insights Analyzing and reporting out area of lapse in calls monitored Close looping defects closure within defined timelines Training need identification basis gaps identified Process fix of identified gaps by working with stakeholders Dashboard/MIS Monitoring observations are captured on digitized data forms, saved on the intranet server Ensure accuracy and timeliness of MIS/other Reports (Monthly dashboard, VIC Input file , Floor Stratification file , Call Calibration etc. ) TC Vendor Report Measures of Success No. of calls monitored & Feedback captured from CH - defects identified Defect closure TAT & corrective action closure Agent grooming & Training Coverage Process gaps identified & Fixed Reporting accuracy & TAT adherence Process Adherence as per MOU Technical Skills / Experience / Certifications NA Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management High Impact Communication Qualification Graduate/ Post Graduate in any discipline Preferred Industry Credit Cards , BPO , Banks, NBFCs

SUMMARY Job Title: Regional Sales Manager Role Description : The Regional Sales Manager will be responsible for developing and executing regional sales strategies to achieve OEM product sales targets. This role involves analyzing market trends, dealer performance, and the competitive landscape to inform strategy. Responsibilities: Dealer Management: Identify, recruit, and onboard new OEM dealers within the assigned area. Establish and maintain strong relationships with existing dealers, providing support and guidance. Monitor dealer performance, provide feedback, and implement corrective actions as needed. Sales and Revenue Growth: Drive sales growth by developing and executing action plans to meet or exceed sales targets. Conduct regular sales meetings and reviews with dealers to discuss performance, opportunities, and challenges. Ensure dealers adhere to OEM standards and policies. Market and Product Development: Collaborate with dealers to identify market opportunities and customer needs. Assist in the development and promotion of new products or services to enhance market presence. Provide market feedback to the OEM product management team to inform product improvements. Training and Support: Organize and conduct training sessions for dealers on product knowledge, sales techniques, and best practices. Offer ongoing support and resources to help dealers achieve their sales goals and improve performance. Reporting and Analysis: Prepare and present regular sales reports and performance analysis to senior management. Track and analyze sales metrics, dealer performance, and market conditions to identify areas for improvement. Customer Relations: Address dealer and customer inquiries and resolve any issues related to products or services. Ensure high levels of customer satisfaction by maintaining effective communication and addressing concerns promptly. Compliance and Administration: Ensure compliance with OEM policies, procedures, and legal requirements. Manage administrative tasks related to sales, including reporting, documentation, and record-keeping. Requirements 4-8 years of sales experience Proficiency in MS Office and CRM tools Benefits CTC : Upto 8LPA

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Summary: Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. In this role you will be responsible for driving up the sortation line haul infrastructure in the region which includes identifying the new routes. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area Manager Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Responsible for shift performance and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager o Vehicle planning, placement and on-time departure to meet customer promises o Deep dive on metrics to come up with well-defined actions and process improvements - Bachelors degree - Experience with Microsoft Office products and applications - Speak, write, and read fluently in English

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Designation - Analyst II Location - Turbhe, Navi Mumbai Key Responsibilities: Work on Supply Chain consulting projects across value chain which comprises of Supplier and Channel Partner Risk Management. Set up distribution channels for various industries. Look after performance improvement of business partners. Support business development activities (e.g.: Proposal Writing). Responsible for maintaining customer connections and delivering portfolio presentations. Coordinate with Customers/Sales Associates/Business Partners to ensure timely delivery of reports by ascertaining quality timeliness. Responsible for timely fulfillment of reports and revenue recognition from the accounts managed. Check accuracy of reports to assure that quality of reports is maintained. Key Requirements: CA, MBA (Finance), CFA or equivalent post-graduation degree 5+ years of relevant post-qualification related experience in Credit/Supply Chain Good knowledge of Accounts Finance and Supply Chain Experience in Credit Ratings/Consulting/Advisory firms Analytical capabilities and problem-solving skills Sound business knowledge/update on current affairs The ability to work calmly under pressure Willingness to travel . .

Shaping behaviours and culture through protecting the Bank against employee-related risk by: Ensuring that the relationship between the Bank and its employees is managed appropriately within the Group ER framework underpinned by clear procedures, policies and ultimately by relevant employment law. Providing leadership to the ER process suite in the country e. g. disciplinary management, grievance management, redundancy, performance improvement planning and resolving low severity matters via advisory Effectively managing key external stakeholder relationships with employee representative bodies, legal firms and local labour ministries (where relevant locally). Execution of the ER agenda in line with Group strategy Executing the country ER strategy in alignment with the global ER strategy, country business needs and the People Plan in Singapore Accountable for ensuring all ER products are delivered effectively in Singapore in line with Group policies and local law and legislation. Effective management of employee representative bodies (e. g. works councils, unions etc) e. g. effective CBA negotiation (where applicable). Support HRBPs and People Leaders with restructuring and redundancy projects, and provide advice on complex / high risk redundancy situations. Provide suitable insights into employee engagement levels to the Country Head of HR, Country/Regional Management Groups (C/RMGs). Support the execution of a performance-driven culture in businesses in Singapore Translation of country legislation and regulation into pragmatic actions for country/regional teams Build external networks and remain up to date with legislative change and developments and be viewed both internally and externally as an expert in the ER field Collaborate with Employment Law and Compliance and/or external legal counsel for advice and decision on interpretation of local laws and regulations and ER policies, procedures, cases in-country. Defining and managing employee-related risk Identify, assess, and monitor country ER process risks in line with overall operational risk management framework. Create and implement suitable actions to mitigate identified risks. Understand current local employment and discrimination law in local and international jurisdictions, together with employee trends to anticipate and minimise employee related risks. Oversight and management of any relevant country Group Policy and process dispensations Lead the resolution of disciplinary and grievance cases Education/Training of HR and Line Managers Proactively educate and update HRBPs and People Leaders on ER processes and recent employment law legislative changes and developments Provide relevant advice and guidance to HRBPs and People Leaders in relation to ER issues and products. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Country Management Groups Regional ER team Country HRBPs/ Head of HR Employment Legal and Compliance Regional / Country PRB (Performance, Reward and Benefits) Country / Regional SIS External Employee Representative Bodies Unions Employment/Labour government departments Legal firms Skills and Experience Organisational Change Management HR Legal and Regulatory environment Employee Relations HR consulting Confidential investigations Qualifications Essential Role model and champion the Bank s values and behaviours ER specialist or HRBP with a minimum of 8-9 years experience Strong ER skills an appreciation of the local legislative and regulatory landscape strong networker and organizational influencer Commercially astute Strong collaboration Desirable Experience in a Bank or Financial Institution About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 22036

... Position Overview Reporting to the VP Global Business Solutions (GBS) Transformation, the Process Improvement (PI) Lead is responsible for providing leadership, direction, and functional expertise to teams, driving the PI ethos, transforming ways of working, and unlocking productivity potential for tangible bottom-line savings. This leader will oversee the development and deployment of PI plans and enable GBS performance improvement while managing the GBS PI managers and collaborating with Functional Directors, Global Service Owners (GSOs) and Global Delivery Leads (GDLs) on various PI initiatives across the Enterprise and GBS. Additionally, the leader will also be the India GBS Site Leader to drive decisions of policies, guidelines and processes for the Gurgaon, India office and have oversight of the engagement for GBS and GBS hosted employees. Key Responsibilities Develop and execute a GBS and Global Functionals PI strategy and implementation roadmap that is closely aligned with the enterprise goals and objectives as well as bottom line savings targets. Ensure alignment between the GBS delivery roadmap and the Enterprise roadmap to meet financial and non financial objectives. Interface with GBS Leadership team and Global CCI teams to support the development of the next generation CCI agenda and to ensure a coordinated and aligned approach to margin expansion. Establish a robust monitoring and reporting mechanism for ongoing assessment, performance management and continuous improvement. Lead a team of ~10 people. Oversee the India GBS site and align on key decisions on policies, guidelines and processes impacting the Gurgaon, India McCormick office. Help drive employee engagement, enablement and empowerment on site. Help deliver the GBS expansion roadmap by identifying optimal solutions for savings and geographic placement. Enable building up GBS center in India as a Global Business Solution and Service Center of choice. Education Experience MBA in Business, Finance, Analytics or relevant field. Demonstrated ability to drive results using PI tools Experience in Business Process Outsourcing (BPO) and/or Global Capability Center (GCC) At least 12-15 years of relevant experience and progressive leadership roles Proficiency in Lean, Six Sigma, process mapping, and modeling and loss analysis Extensive cross-functional program and program/project management experience Demonstrated ability to drive results using continuous improvement tools, analytical decision making, building strong relationships, and direction setting Interpersonal Skills Strong communication and diplomacy skills to guide and influence others, strong leadership of non-direct reports to achieve common objectives in different culture. Strong analytical decision making and direction setting. .. WHY WORK AT MCCORMICK United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Company: Bajaj Electricals Job Description JOB ROLE Regional Manager - Sales Development JOB ID JR3700 REPORTING TO National Sales Development Manager. TYPE OF ROLE People Management Role LOCATION Chennai BU / DIVISION Consumer Products- Trade Sales JOB PURPOSE To lead & drive the following pivots in the Zone like- GTM and Distribution, R Rollout & Sustain RREP processes, Sales Capability, Sales IT. KEY RESPONSIBILITIES 1. Ensure about new distributor appointment as per plan. 2. Ensure new dealer appointment as per plan. 3. Focus on churn retailers/ zero billed retailers and get them into active retailer base. 4. Beat planning of TSMs and ensure adherence. 5. Beat planning of DSOs and ensure adherence of the same. 6. Ensure right outlets are part of the beats. 7. Focus on increasing distribution reach. 8. Focus on driving share in weighted outlets. 9. Look at different GTM models that will help optimize cost to serve and overall retailer satisfaction. 10. Focus on weak geos/clusters and provide support to get them back on track. 11. Ensure that same store growths are healthy. 12. Ensure governance of principles laid down - system hygiene, quality of servicing, pricing hygiene, etc..). 13. Sustenance of weak distributor. Devise performance improvement plan and implement. 14. Sustenance of low performing DSOs, devise performance improvement plan and implement. 15. Making the channel and the team aware of the BPR concept and execute the BPR norms. 16. Focus on driving process efficiency indices - productivity %, range, new outlet expansion, etc. 17. Implement the JBP - joint business planning process with the distributors. 18. Responsible for the lifecycle of DSOs from hiring to induction to retention. 19. Ensure that the sales call process focused on value-selling is followed diligently by all in the team. 20. Lead and drive the OJT (On the Job Training) for the TSMs. 21. Ensure all DSO vacancies are plugged within the TAT. 22. Ensure all TSM vacancies are plugged within the TAT. 23. Ensure weekly reviews of DSOs. 24. Ensure monthly meets are taking place as per the cadence (ZH-RM review meet, RM-TSM review meet, TSM - DSO review meet). 25. Ensure deployment of digital tools - DMS/SFA/Retailer App/ Power BI etc. 26. Ensure adoption of all digital tools. 27. Resolution of open issue regarding DMS/SFA with the concerned teams. 28. Benchmark best-in-class practices in the sales IT domain and see how these can be incorporated here. EDUCATIONAL QUALIFICATIONS Graduation (any) or MBA/ PGDM (any) WORK EXPERIENCE 10 -12 years of work experience in channel sales, sales development. CERTIFICATIONS NA PREFERRED/ ADDITIONAL REQUIREMENT NA REPORTEES - INTERNAL / EXTERNAL INTERFACE NA BEHAVIORAL COMPETENCIES Think Beyond Put Customers First Collaborate to Win Develop Talent Be the Best Be Agile

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title: Team Lead Location: Kolkata Essential Functions - A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Ability to work under pressure situations. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. - Good people management skills. - Comfortable with reading, writing and communicating in English. - Proficiency in MS Excel Were seeking a Team lead for our LM operations. In this role, you will be responsible for: Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. A day in the life 1. Managing station operation by focusing on high bias for action. 2. Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience. 3. Having good analytical & deep dive skill. 4. managing large yellow/green badge AA. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Bachelors degree

Company: Marsh Description: Marsh McLennan Global Services is seeking candidates for the following position based in the Mumbai office Sales Enablement Leader (Grade H) Description: We are seeking a dynamic and results driven Sales Enablement Leader to join our Centre of Excellence team. As the Sales Enablement Leader, you will be responsible for leading and managing a team of professionals, supporting revenue growth and improving sales performance. You will play a critical role in developing and implementing commercial strategies, building strong relationships with regional sales / commercial teams, and ensuring the overall success of our sales efforts across the globe. What can you expect Build a high performing Sales enablement organization through hiring, mentoring and coaching colleagues Collaborate and work closely with the regional sales commercial leaders to identify new market opportunities through research and build proposals for the existing/ potential clients Develop and implement effective commercial strategies working closely with Global Commercial organization to drive revenue growth and achieve sales/ retention targets Tracking and analyzing sales performance metrics within the Centre of Excellence, including premium revenue, conversion rates, and customer acquisition costs Managing the CoE resources either directly or through a matrixed relationship What is in it for you Discover whats great about working at Marsh and McLennan Companies - from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you ll receive. We are four businesses with one purpose: helping companies meet the challenges of our time. As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe, which is dedicated to helping clients manage some of the worlds most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference. Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right. As a Marsh and McLennan Company colleague, you will also receive additional benefits such as: A competitive salary Employee friendly policies Health care and insurance for you and your dependents Healthy Work life balance A great working environment Flexible benefits packages to suit your needs and lifestyle Future career opportunities across a global organization We will count on you to: Lead, mentor, and develop a team of sales enablement professionals ensuring performance standards are met Support global / regional sales organization with building proposals, drafting and managing RFP content templates and generating insights on bid performance Deliver commercial intelligence on markets, competitors, prospects and clients to support global / regional sales strategy Collaborate with commercial organization to identify and pursue new business opportunities, including cross-selling and upselling insurance products to existing customers across regions Develop collaterals for client or prospect briefing, stewardship meetings ensuring customer centric approach Support sales operations with reports and forecasts leveraging CRM system and providing insights and recommendations to senior management. Implement commercial performance improvement initiatives, identifying areas for growth and efficiency Continuously strive to improve delivery of sales enablement organization by embracing process excellence and innovation Foster a positive and collaborative team culture, promoting teamwork and a customer-centric approach What you need to have: MBA from a premier business school or equivalent degree in Risk Management/Insurance related field 15+ years of experience in Sales profile or related roles with minimum 5 years proven experience as Sales Enablement Leader or in a similar capacity Strong track record of improving sales performance and supporting revenue growth Excellent leadership and team management skills, with the ability to motivate and inspire sales enablement team within the Centre of Excellence Stay updated on industry trends, commercial operating models and emerging technologies Exceptional communication and interpersonal skills, with the ability to build strong customer relationships Experience working with global stakeholders and cultures Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. What makes you stand out Proficiency in Proposal Development, Content Management and Sales Analytics tools used within the financial services industry Proven experience in setting up and scaling commercial enablement capabilities in Global Capability Centers Solid understanding of the insurance broking industry, including market trends, competitor landscape, and regulatory requirements Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

About the Role: As a Warehouse Manager, you will be responsible for the end-to-end management of the client s warehouse operations. This role involves overseeing manpower, establishing efficient warehousing processes, coordinating with transporters, managing MHE (Material Handling Equipment), and ensuring compliance with client KPIs. You will play a critical role in delivering streamlined, high-performance operations for a key client in the tyre/automotive sector. Key Responsibilities: Deliver comprehensive warehouse services aligned with client KPIs and SLAs Ensure optimal resource allocation and effective manpower utilization to meet dispatch targets Monitor and maintain KPI data to ensure high loading turnaround time (TAT) and operational efficiency Foster strong client relationships and act as the primary point of contact for inquiries and issue resolution Coordinate with internal teams to ensure timely and accurate order processing and fulfilment Analyse account performance metrics and generate regular reports for senior management Identify operational gaps and implement corrective and preventive actions Oversee smooth day-to-day warehouse operations, ensuring minimal disruptions Manage vendor interactions and coordinate monthly billing processes Ensure consistent adherence to client-specific requirements and promptly address any deviations Qualifications Experience: Graduate, Engineering degree, or MBA in Operations Management Minimum 6 years of warehouse management experience, preferably in the tyre or automotive industry Proven ability to manage large teams (150+ workforce), including multiple supervisors Strong leadership, problem-solving, and team motivation skills Excellent communication, negotiation, and client-handling capabilities Proficiency in KPI monitoring, reporting, and performance improvement strategies

Looking to make a strategic impact in a high-growth tech-driven organization? We are hiring a Strategy Manager to lead due diligence processes, identify strategic opportunities, and work closely with leadership to shape long-term goals. Your Future Employer: is a rapidly growing, innovative technology company revolutionizing operational efficiency across industries. With a strong leadership team and a performance-driven culture, this organization is on track to redefine its space. Responsibilities: Conducting market research, competitive analysis, and trend evaluation to discover strategic growth opportunities. Leading due diligence for acquisitions, partnerships, and investments, assessing financials and strategic alignment. Collaborating with senior leaders to define and refine strategic goals. Developing actionable strategies to support expansion, efficiency, and performance. Managing cross-functional teams for effective execution of strategic initiatives. Presenting strategic recommendations to leadership, stakeholders, and investors. Supporting integration of new business ventures post-deal to ensure strategic alignment. Requirements: Bachelor's degree in business administration, Finance, Economics, or a related field (MBA preferred). 35 years of experience in strategy, management consulting, corporate development, or M&A. Proven experience in leading due diligence processes. Strong financial modeling, analytical, and project management skills. Excellent communication and presentation abilities; familiarity with BI tools is a plus. Whats in it for you? Opportunity to lead high-impact strategic initiatives in a fast-paced, dynamic environment. Exposure to senior leadership and decision-making processes. Career growth in a role central to business expansion and innovation. Reach Us: If you think this role aligns with your career goals, write to abhishek.pushkar@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive many applications daily and may not be able to respond to each candidate individually. If you do not hear from us within 1 week, please assume your profile was not shortlisted. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, strategy, growth strategy, business expansion, financial due diligence, competitive landscaping, market intelligence, competitive intelligence, mergers, acquisitions, financial modelling, business integration, performance improvement, reporting, business intelligence

Job ID: 40755 Lead Specialist - Global Digital Survey Centre Lloyd s Register Location: Chennai, India What we re looking for We are currently seeking a highly skilled individual to provide day-to-day management of a team, ensuring the delivery of effective technical and commercial services through our department/office. The ideal candidate will be responsible for assessing complex problems presented by both external and internal clients and determining a range of alternative solutions. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Full-time permanent role The role : The Digital Survey Team Lead Specialist is a technical role responsible for overseeing and managing all aspects of technical, remote & administrative surveys, operations, and training & development. This role involves team management, client relationship management, quality control, and driving continuous improvement initiatives. Lead and manage a team of technical and non-technical colleagues, including assigning tasks, setting objectives, and providing guidance and support to ensure efficient and effective survey operations. Identify training needs and organize training programs to enhance the technical knowledge, skills, and behavioural competencies of team members, keeping them updated with the latest industry trends and advancements. Establish and enforce quality control measures to ensure that digital survey activities adhere to established internal and external standards, procedures, and regulatory requirements. ` Stay up-to-date with statutory regulations, rules, and industry guidelines, ensuring that digital survey delivery is in compliance and providing guidance to the team in this regard. Act as the main point of contact for clients, understanding their needs and requirements, providing regular updates, addressing concerns, and ensuring high levels of client satisfaction. Monitor and evaluate the performance of the team, provide feedback to team lead of team member s contribution and suggest performance improvement plans as necessary. Continuously review and improve survey processes, leveraging technology, data, automation, and best practices to enhance efficiency, accuracy, and overall survey quality. Build and maintain strong relationships with clients, regulatory bodies, and other stakeholders to foster collaboration, address concerns, and identify opportunities for business growth. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd s Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship s officer. Extensive experience in managing remote/digital survey delivery as a classification surveyor, with a strong understanding of ship surveys, inspections, and regulatory requirements. Proficiency in the English language is commensurate with the work. Proven leadership skills, with the ability to inspire and motivate teams, foster a culture of collaboration, and drive performance excellence. #LI-Hybrid #LI-KC1 About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd s Register is wholly owned by the Lloyd s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd s Register colleagues and Lloyd s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd s Register, we care, we share and we do the right thing in every situation. It s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyds Register: Together we are one Lloyd s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible. communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job. anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright Lloyds Register 2024. All rights reserved. Terms of use . Privacy policy . The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ).

-To establish and maintain effective measures to monitor and ensure that the global process is fully and consistently implemented across the regions and within the countries. Lead operations and continuous improvement reviews to define and implement actions and projects to continuously enhance the process effectiveness and efficiency. Key Responsibilities: Manage the creation, deployment and on going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system (s). responsible for the management of the end-to-end procurement process by enabling globally defined solutions and driving the local adoption in order to achieve Sourcing excellence -Support the process super user community, ensuring regular engagement, training (including process and tool demo) and collection of feedback. Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews. Coordinate and support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps. Support the execution of the region or countries performance improvement plans. Champion specific projects and change management activities to fully establish and continuously improve the process. Facilitate the discussion with key stakeholders, within procurement and with other functions, to identify opportunities and to drive full process adoption. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Commitment to Diversity Inclusion: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Essential Requirements: Value Delivery (Financial) -Customer Delivery (Customer Satisfaction) -Communication / Change Management -Effectiveness Efficiency (Process Improvement Compliance) -Level of standardization,harmonization and reliability of the process and enabling system(s)across Novartis. Implementation of process improvements is accordancewith agreed plan and budget Desirable Requirements: Work Experience: Fix-its/Turnarounds. Cross Cultural Experience. Major Change. Project Management. Representing the organization. Collaborating across boundaries. Skills: Effective Communication. Understanding Digital. Languages : English.

"> Job ID: 40755 Lead Specialist - Global Digital Survey Centre Lloyd s Register Location: Chennai, India What we re looking for We are currently seeking a highly skilled individual to provide day-to-day management of a team, ensuring the delivery of effective technical and commercial services through our department/office. The ideal candidate will be responsible for assessing complex problems presented by both external and internal clients and determining a range of alternative solutions. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Full-time permanent role The role : The Digital Survey Team Lead Specialist is a technical role responsible for overseeing and managing all aspects of technical, remote & administrative surveys, operations, and training & development. This role involves team management, client relationship management, quality control, and driving continuous improvement initiatives. Lead and manage a team of technical and non-technical colleagues, including assigning tasks, setting objectives, and providing guidance and support to ensure efficient and effective survey operations. Identify training needs and organize training programs to enhance the technical knowledge, skills, and behavioural competencies of team members, keeping them updated with the latest industry trends and advancements. Establish and enforce quality control measures to ensure that digital survey activities adhere to established internal and external standards, procedures, and regulatory requirements. ` Stay up-to-date with statutory regulations, rules, and industry guidelines, ensuring that digital survey delivery is in compliance and providing guidance to the team in this regard. Act as the main point of contact for clients, understanding their needs and requirements, providing regular updates, addressing concerns, and ensuring high levels of client satisfaction. Monitor and evaluate the performance of the team, provide feedback to team lead of team member s contribution and suggest performance improvement plans as necessary. Continuously review and improve survey processes, leveraging technology, data, automation, and best practices to enhance efficiency, accuracy, and overall survey quality. Build and maintain strong relationships with clients, regulatory bodies, and other stakeholders to foster collaboration, address concerns, and identify opportunities for business growth. What you bring A degree or equivalent from a tertiary organisation recognised by Lloyd s Register within the relevant field of engineering or physical science (minimum of two years programme) or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship s officer. Extensive experience in managing remote/digital survey delivery as a classification surveyor, with a strong understanding of ship surveys, inspections, and regulatory requirements. Proficiency in the English language is commensurate with the work. Proven leadership skills, with the ability to inspire and motivate teams, foster a culture of collaboration, and drive performance excellence. #LI-Hybrid #LI-KC1 About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day. Be a part of Lloyd s Register is wholly owned by the Lloyd s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd s Register colleagues and Lloyd s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. Want to apply. Here at Lloyd s Register, we care, we share and we do the right thing in every situation. It s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don t just talk about our differences, we celebrate them! We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. We care, we share, we do the right thing. If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible. Diversity and Inclusion at Lloyds Register: Together we are one Lloyd s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible. communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job. anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. at least one activity that will make a difference for disabled people. Find out more about Disability Confident at: www.gov.uk/disability-confident Copyright Lloyds Register 2024. All rights reserved. Terms of use . Privacy policy . The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( Group entities ). 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About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills

Job Title: MIB R&M Engineering Delivery Service Lead, TSI About bp bp Technical Solutions India (TSI) centre in Pune, aims to build on bp s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide. TSI brings together diverse capabilities to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable and lower emission energy, while continuously innovating how we work. The Discipline Service Lead (DSL) should be a role model for instilling bp values and behaviours in others, and able to support, influence and positively develop the culture within the organisation. The primary role accountability is as a line manager to a team of engineers and ensure their deployment and effective utilization in service of the global Maintenance & Integrity Build (MIB) unit deliverables. The direct reports are Reliability and Maintenance (R&M) engineers that are assigned to support a designated regional squad. Focus will be on providing coaching and support to your team, so they deliver quality work within the designated budget and schedule. As a DSL you will support the professional development and goals of your team members. Responsibilities Foster a strong working relationship with the global Squad Leads (SL) and their team, to drive the effective performance management of your globally distributed team of engineers. Develop personal development plans with line reports, identifying and supporting areas for improvement and closure. Where necessary this will include performance improvement plans for underperformers. Lead and participate in the delivery of Quality Assurance Plans. Support delivery of central improvement programs leading to improved processes and capability, fostering a continuous-improvement culture. Collaborate with regional squads to ensure the maintenance and integrity build complies with regional requirements and standards. Awareness of Start-up Requirements for projects. Support the regional squads in the collation and delivery of start-up evidence. Communicate business objectives, strategy plans, new guidance, initiatives and findings provided by Bp Solutions and P&O to the direct reports and wider MIB organization, where applicable. Conduct interviews for new personnel, and work with People & Culture (P&C) for all hiring related aspects. Be accountable for the onboarding of new personnel and ensure any MIB specific onboarding is understood and completed. Foster and support the growth of relationships with key India based external partners. Education Must have education requirements: Engineering Degree in related subject. Experience and job requirements Must have experiences/skills (To be hired with) Proven role model of professional values and behaviours. Excellent leadership and facilitation skills with the ability to communicate effectively and manage stakeholders at all levels of the organisation. Strong organizational and communication skills, technical ability and personal commitment to Health, Safety and Environmental performance. Self-motivated with the ability to work both independently and as a productive member of a team. Approachable, friendly demeanor, with a passion for coaching and supporting others in growing their capabilities. Proven track record in project management essentials (budget, schedule, quality, risk and performance management) Proven track record in delivering maintenance and integrity build projects including development and deployment of maintenance and integrity systems. Understanding of Reliability Centered Maintenance (RCM) and Failure Mode & Effect Analysis (FMEA) methodologies, and the generation of Generic Equipment Strategies (GES), Site Equipment Strategies (SES), Condition monitoring programmes and basic care systems or equivalent. Strong understanding of industry CMMS and a demonstrable understanding of work execution on site. Awareness of RAM modelling. P&ID and engineering drawing literacy.

Job Description -Mechanical SME Position SME-Mechanical Work Location CP-Navi Mumbai Experience 10-15 Years’ experience in Mechanical & HVAC Operations and Maintenance Expert in Maintenance of Mechanical Systems & Familiar with Maintenance of Electrical Systems. Specialist in mechanical and cooling systems for large scape critical facilities Qualification BE/B.Tech in Mechanical with 10Years’ experience Diploma in Mechanical with more than 15 Years’ experience Key Responsibilities Strategic Initiatives Highly Resourceful for maintaining and preparation of Facility Site Standard Procedures and documentation. Ability to work collaboratively with Project Team, Construction & Engineering Team. To Develop and execute a comprehensive Operations & Maintenance plan for respective site. Capacity Planning - Through regular monitoring of Data Center capacity. Contribute to CAMC contracts, Scope of Work finalization. Contribute to System upgradation & Performance improvement activities. Extremely good managing outsourced manpower and Vendors. Operations Excellence HVAC Infrastructure Management of Mission critical Data Centre Facility. Maintaining HVAC SLA of highest standards. Experience on Project HOTO procedures of mechanical systems. Ability to work collaboratively with Project Team, Construction Team. To Lead and Manage DC facilities at site location and maintain 100% uptime of HVAC system. Establish performance benchmarks, conduct analysis, and identify improvement area, respond to emergency situations. Proven understanding of mechanical systems and HSE, OSHA, ASHRAE, TIA- 942 Regulations/Guidelines that pertain to Hyperscale Data Centers. Skilled in reading construction drawings for all fields (electrical, mechanical, plumbing) Ability to understand complex technical operations environments, communicate issues and provide solutions to all levels of the organization. Ability to prioritize multiple assignments of opposing priorities and work them through to an effective resolution. Customer/ Stakeholder Management Maintain transparent, regular and timely flow of communication with management on the state of the Facility Site and its Operations. Handle customers visits & customer queries. Managing relationships with internal & external stakeholders / Vendors Technical Experience Organizational Leadership: Contribute to short and long-term organizational operations planning and strategy as a member of the team. Inclined toward HVAC efficient activities. Maintaining efficient PUE of the system Risk Management Serve as primary contact person to addressing Statutory, Regulatory & Technical issues related to Mechanical systems and documents. Availability Management Managing uptime of 24x7x365 for Data centers Facility Infrastructure. Maintained redundancy of system healthy. Maintenance Management Propose and implement energy & cooling optimization initiatives. Preparation and execution of maintenance schedule for all utility infrastructure Contracts Management Manage Vendor relations. Development, selection & evaluation of vendors / sub-vendors Review AMC & SLA of Mechanical equipment’s Maintenance interface with manpower sharing agency. Monitoring, Operation & maintenance of Utilities like HVAC System – PAHU, Air cooled/Water cooled Centrifugal/Screw Chillers, Pumps, Cooling Towers, Piping & valves, Exhaust Fans, Fresh Air Fans, AHUs, Chemical Filters, Water Mist Systems, Cooling Towers, Cranes, Emergency Diesel Generator sets ranging from 160 KVA to 3000 KVA. Basic knowledge of automation systems like BMS System, Water Leak Detection System, VESDA System, Rodent Repellent System, Fire detection & extinguishing systems, CCTV, Access Control, Electrical Systems, Lifts. General Failure root cause analysis HVAC & Mechanical systems. Preparation of MIS/HVAC reports. Controlling day to day activities. Preparation of shift scheduled, preventive Maintenance scheduled etc., Testing/trouble shooting of the above maintained equipment. Should be capable of handling shutdowns of mechanical systems without affecting the services. Providing remote during Internal & External Audits. Experience Data Centre Operations Management Experience in HVAC Engineering Other Requirements Familiarization with OSS, SAP PM & MM Modules. Effective oral and written communication skills, with excellent analytical and problem-solving skills

Overview This role is responsible for the managing procurement in ICC for Indirect Services (S&T and Consulting) category. Key responsibility includes supporting the Global procurement strategy, supplier development, contract negotiations, achieving cost reductions targets, support internal auditing processes, supplier relationship management and knowledge of systems. Deliver annual plans on productivity and cost efficiency for Services scope. Responsibilities Manage procurement of ICC for all Indirect services - S&T, Specialized & Strategic Consulting Drive procurement strategy, supplier development / relationship and ensure seamless execution Support contract management and supplier relationship management, measuring and improving performance, and achieving annual plans and productivity goals inline with Global strategy Lead & support supplier negotiations to ensure cost effective and smooth flow of all materials and services Analyse spend within categories to enable informed decision-making and ensure sourcing efforts leverage market intelligence, TCO analysis and modern negotiation methods such as e-Sourcing Gather continuous feedback from stakeholders on service suppliers to assess performance Stakeholder management Very key for this role. The person requires to deal with Leadership of ICC and GP IT PS COE Organization Qualifications Bachelors degree in business or engineering 9 to 12 years experience in Indirect Spend procurement with IT & Consultantcy experience Strong communication skills in English Solid understanding of purchasing and supplier management principles Experience of working in Multi-National Company Experience of operating effectively in a matrix organisation Skilled in negotiations, interpersonal and communication High integritywont compromise values to get results Ability to manage in an ambiguous environment, consistently works against the right priorities Drive for Resultsperseverance and resilient in the pursuit of objectives, willing to take on new challenges, works to resolve tough issues Strong communicationcomfortable and effective communicating (verbal and written) with stakeholders internally and externally across all level Analyticalability to analyze information to draw conclusions and find actionable solutions Highly Collaborativeworks well with others, including internal and external stakeholders to deliver

Job Summary: The Coker Process Surveillance Engineer is responsible for monitoring, analyzing, and optimizing the performance of coker units to ensure safe, efficient, and reliable operations. This role involves real-time surveillance, troubleshooting, and performance improvement initiatives. Key Responsibilities: Monitor and analyze key performance indicators (KPIs) of coker units, including yield, cycle time, energy consumption, and coke quality. Conduct root cause analysis for process upsets, equipment failures, and deviations from standard operating conditions. Optimize process parameters to improve throughput, reduce coke formation, and enhance product quality. Support turnaround planning and execution, including decoking operations and equipment inspections. Collaborate with operations and maintenance teams to implement best practices and ensure compliance with safety and environmental regulations. Develop and maintain surveillance dashboards and reports for management and technical teams. Benchmark performance against industry standards and internal targets, and recommend improvements Experience in remote monitoring tools PI Vision , IP21, PI server Work Experience Skills: Analytical and problem-solving skills. Strong communication and teamwork abilities. Proficiency in process modeling and data visualization. Ability to work under pressure and manage multiple priorities. Qualifications: Bachelor degree in chemical engineering 6+ years of experience in refinery operations, with at least 2 years in coking units. Strong understanding of delayed coking technology, coke drum operations, and associated equipment (furnaces, fractionators, quench systems). Familiarity with process simulation tools (e. g. , Aspen HYSYS), DCS/SCADA systems, and data analytics platforms. Knowledge of safety and environmental regulations applicable to refinery operations.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. You will play a key role in establishing and developing a Centre of Excellence to drive efficiency, standardisation, and automation across the business, working in close collaboration with various teams in Navi Mumbai and London. Key responsibilities The Service Desk position is a vital role within Agilisys and this role will be responsible for the recording of all incidents, service requests, and requests for change (RFCs) that come to the Service Desk via phone or email. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our mission to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. The successful Service Desk hire will play a vital role in shaping the Service Desk to: Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Communicate with users by phone, email, and via intranet. Deliver a high standard of customer care, by taking ownership of incidents. Take part in IT service improvement. Provide technically accurate solutions to users and customers. Maintain the accuracy of the SMT and related databases by updating new user information, relocations, etc. Update the Knowledgebase by adding articles and supplying new documentation where appropriate. Continuously communicate with internal customers to provide updates on incident resolution. Liaise directly with external maintenance suppliers. Opportunity This role is an excellent platform for experienced professionals to take their career to the next level. You will play a key role in establishing and developing a Centre of Excellence to drive efficiency, standardisation, and automation across the business, working in close collaboration with various teams in Navi Mumbai and London. ABOUT YOU The ideal candidate will have a track record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Experience of working within a customer service environment, preferably within IT. Good problem-solving aptitude and skills. A positive analytical attitude to support process and performance improvement. Ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available. Knowledge of current Microsoft Windows computer operating systems. Knowledge of hardware and systems software installation and support. Knowledge of PC hardware components and peripherals. Knowledge of standard business applications e.g. current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients Maintains an open-minded approach, fosters resilience and inclusivity, leads complex projects with multiple stakeholders, makes effective decisions.