Senior Manager Workforce Management (WFM) TP

10.0 - 18.0 years

0 Lacs

haryana

On-site

As a WFM Strategy Lead, your role will involve leading end-to-end WFM strategy across multiple business units to ensure alignment with organizational objectives and client SLAs. You will be responsible for governing forecasting, capacity planning, and scheduling practices to ensure accuracy, scalability, and consistency across teams. Partnering with senior leadership, Finance, and HR is crucial to align workforce strategies with budgets, hiring plans, and long-term business goals. Your key responsibilities will include driving automation, digital transformation, and advanced analytics adoption in WFM tools and processes. You will oversee performance governance by tracking enterprise-level KP...

Posted 3 weeks ago

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Deputy Manager WNS

0.0 years

0 Lacs

gurugram, haryana, india

On-site

Deputy Manager Role Overview: The Deputy Manager is accountable for overseeing a group of Assistant Managers to ensure service delivery, people management, and client expectations are met across all supported channels (voice, chat & email). This role drives consistency in execution, supports strategic initiatives, and acts as a key link between frontline leadership and senior operations/client stakeholders. Key Responsibilities Operational Management: Monitor overall service delivery across span to ensure Metric wise Performance is consistently achieved. Ensure the Big 5 metrics are met across teams. ? Capacity Management: Work with the AM and the Overall team to ensure optimum resources are...

Posted 1 month ago

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Site Manex Manager DIAGEO India

4.0 - 8.0 years

0 Lacs

alwar, rajasthan, india

On-site

Position Name: Site Manex Manager Level: L5B - Manager Location: Alwar, India Education: BE/B.Tech Experience: 4 to 8 years of relevant Manex experience. Role Responsibilities: Performance Governance Develop and drive the implementation of the site ManEx master plan for IMFL packaging hall & departmental level As part of the site leadership team, set objectives and priorities and lead the change management processes for the department. Work to maintain alignment between all parts of the site's supply chain by coordinating all departments to work together in ManEx deployment. Lead and support all departments in implementing MMS practices to meet their broad plans As part of the site steering ...

Posted 1 month ago

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Assistant Manager - Manex Lead DIAGEO India

0.0 years

0 Lacs

goa, india

On-site

Role Responsibilities: Performance governance Develop and drive the implementation of the site ManEx master plan for Malt plant, HBS, and IMFL packaging hall & at a departmental level. As part of the site leadership team, set objectives and priorities and lead the change management processes for the department. Work to maintain alignment between all parts of the site's supply chain by coordinating all departments to work together in ManEx deployment. Lead and support all departments in implementing MMS practices to meet their broad plans As part of the site steering committee and implementation task forces, coaches managers to develop teams at all levels to produce performance results throug...

Posted 1 month ago

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Vendor Performance Manager, SMB Growth Google

13.0 - 17.0 years

0 Lacs

haryana

On-site

Job Description: You will lead a team responsible for managing a portfolio of customer segments and external partners. Your team will develop relationships across internal and external stakeholders to ensure short-term business performance and sustainability for various customer segments. It is essential to monitor in-quarter performance operations, develop strategies with vendor partners, and mitigate performance risks. Additionally, you will be responsible for providing on-the-ground feedback, evaluating vendor capabilities, and influencing internal partner teams as customer segments evolve. Responsibilities: - Deliver business operation metrics and create performance review narratives for...

Posted 1 month ago

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