Senior Manager - Learning & Development Khazana Jewellery Pvt. Ltd.

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Senior Manager/Manager in Learning and Development (L&D), you will be responsible for overseeing all aspects of the L&D function related to employee development and training within the organization. Your primary focus will be on collaborating with the Leadership team to identify, design, and implement training initiatives for the entire organization. Evaluating the effectiveness of training programs and ensuring alignment with organizational goals will also be a key part of your role. Additionally, you will work on implementing industry best practices in retail, with a particular emphasis on improving customer service and enhancing sales performance through strategies lik...

Posted 1 month ago

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AR Calling - Quality Analyst Elico Healthcare Services Ltd

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As an AR Calling - Quality Analyst at Elico Healthcare Services Ltd., your role involves monitoring AR calling activities to ensure adherence to quality standards and identifying areas for improvement. Your daily tasks will include conducting quality audits, preparing audit reports, providing feedback to AR callers, and coordinating with them to enhance performance. Additionally, you will be responsible for trend analysis, training, and ensuring compliance with relevant guidelines and regulations. Key Responsibilities: - Identify performance gaps and provide constructive feedback to AR agents. - Track quality metrics such as accuracy rate, productivity, and FTR (First Time Right). - Conduct ...

Posted 3 months ago

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