243 Performance Evaluation Jobs - Page 6

Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities: - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications: - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience:>10 YEARS.

Job Title: Soft Skills Trainer for Housekeeping Staff Job Description: Position Overview: We are seeking a skilled and experienced Soft Skills Trainer to join our team and provide training to our housekeeping staff. The ideal candidate will possess a deep understanding of housekeeping practices, including knowledge of housekeeping chemicals, equipment, and safety protocols. Additionally, the candidate should be certified from a reputable institution, such as the Institute of Hotel Management (IHM), and have a passion for developing the interpersonal skills of our staff members. Responsibilities: Training Delivery: Conduct training sessions focused on soft skills development for housekeeping staff, including but not limited to communication skills, customer service, teamwork, and time management. Customized Training Programs: Design and develop customized training programs tailored to the specific needs and challenges of our housekeeping team, ensuring alignment with organizational goals and objectives. Housekeeping Knowledge: Provide training on housekeeping chemicals, machinery, and personal protective equipment (PPE) usage, emphasizing safety protocols and best practices to ensure a clean and hazard-free environment. Standard Operating Procedures (SOPs): Educate staff on standard operating procedures (SOPs) related to housekeeping tasks, ensuring adherence to quality standards, efficiency, and consistency in service delivery. Certification Compliance: Ensure that all training activities and materials comply with industry standards and regulations, particularly those outlined by IHM and other relevant certifying bodies. Performance Evaluation: Assess the effectiveness of training programs through ongoing evaluation and feedback mechanisms, making adjustments as necessary to improve outcomes and enhance staff performance. Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in housekeeping and soft skills training, incorporating new methodologies and tools to continuously enhance the effectiveness of training initiatives. Qualifications: Bachelor's degree in Hospitality Management, Education, or a related field. Certification from the Institute of Hotel Management (IHM) or equivalent institution. Proven experience in conducting soft skills training, preferably in the hospitality or housekeeping industry. In-depth knowledge of housekeeping chemicals, machinery, PPE, and safety protocols. Excellent communication, presentation, and interpersonal skills. Strong organizational and time management abilities. Ability to work effectively both independently and as part of a team. Commitment to continuous learning and professional development. Additional Requirements: Flexibility to work non-standard hours, including evenings and weekends, as needed. Willingness to travel to various locations to conduct training sessions. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Do you have certification in Hotel Management Education: Bachelor's (Preferred) Experience: total work: 4 years (Required) Work Location: In person,

Overview Billing - S6Serves as a team supervisor/manager by coordinating the work of more experienced Billing Administrators. Manages the day to day activities and initiatives of the team and aligns the resources accordingly to complete the tasks. Serves as the first line supervisor for assignment of tasks and resolution of issues regarding work allocation. Resolves the most complex issues that have been escalated.Supports and reviews complex accounts and configures them in the system. Resolves complex, escalated issues from subordinate staff. Directs, motivates and develops staff maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented. Completes all reports as required accurately and on time. Provides advanced knowledge of the Billing processes and provides technical assistance on moderately complex problems. Acts as the teams initial point of contact for high priority, complex issues requiring escalation. Communications feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager. Supervises a medium to large team of Billing support staff and work leads. May be responsible for specific supervisory review and approval actions.Supports the achievement of team objectives.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.7-10 years of total work experience preferred. Experience in financial services preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.,

As a Sales Manager, your primary responsibility will be to develop and implement effective sales strategies to achieve or surpass sales targets and objectives. You will be leading and supporting the sales team by providing guidance, training, coaching, and managing performance. Monitoring market trends, competitor activities, and customer preferences will be essential for identifying growth opportunities. Building and nurturing strong relationships with existing clients while also seeking out new clients will be a crucial aspect of your role. Sales forecasting, analysing sales data, and preparing regular reports for management review are key tasks. Collaboration with various departments like research, operations, and compliance will be necessary to ensure the seamless execution of sales strategies while adhering to regulatory requirements. You will also participate in budget planning and resource allocation to effectively support sales initiatives. Evaluating the sales team's performance against targets and KPIs and implementing corrective actions as needed will be part of your duties. Continuous improvement is vital in this role, where you will identify areas for enhancement in sales processes, tools, and techniques and implement changes to boost efficiency and effectiveness. The ideal candidate should have a minimum of 10 years of sales experience, strong leadership and analytical skills, and knowledge of share and security market trends. The compensation package for this position ranges from 8.00 LPA to 12.00 LPA. The location for this role is Indore.,

The Program Managers main objective would be to create a Centre of Expertise in Securities Services Operations (2S Operations) team and to target accomplishing the below (not exhaustive) To achieve an optimal Change Management model across Business lines in Securities Services Operations Make 2S Operations the primary hub for Change management in Securities Services Standardized project and program management practices within Change teams Facilitating Business to Manage projects through organization change Responsibilities Direct Responsibilities Formulate, organize and monitor inter-connected projects Analyse and define on suitable strategies and objectives Coordinate cross-project activities Lead and evaluate project managers and other staff Develop and control deadlines, budgets and activities Apply change, risk and resource management Assume responsibility for the programs people and vendors Assess program performance and aim to maximize ROI Resolve projects higher scope issues Prepare reports for program directors Directly manage multiple onboarding / transition projects related to Operations processes in the Securities Services domain Ensure Risks and Issues are managed proactively and various transition deliverables are documented and signed off before go-live Develop strong, positive, constructive relationships with multiple senior stakeholders Lead matrix teams to deliver high quality results Ability to work in a fast paced and dynamic environment Contributing Responsibilities Ensure adherence to the Transition Methodology and Outsourcing Compliance for self and team Contribute to building a world class Programme / Project Management discipline Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation and change management principles Technical & Behavioral Competencies Overall 15+ years of experience Highly assertive, strong orientation to statistical analysis Expert in Project Management Change Cycle Framework Formulate, Plan, Implement, Manage Transition and sustain Self-starter who can work independently, displays initiative and is a problem solver Strong stakeholder management & negotiation skills Specific Qualifications (if required) Expert Project & Change Management skills Adequate knowledge on Capital Markets and Products in Securities Services Skills Referential Behavioural Skills : (Please select up to 4 skills) Decision Making Personal Impact / Ability to influence Ability to deliver / Results driven Resilience Transversal Skills: Analytical Ability Ability to anticipate business / strategic evolution Ability to inspire others & generate people's commitment Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Education Level: Master Degree or equivalent Experience Level At least 15 years

The Program Managers main objective would be to create a Centre of Expertise in Securities Services Operations (2S Operations) team and to target accomplishing the below (not exhaustive) To achieve an optimal Change Management model across Business lines in Securities Services Operations Make 2S Operations the primary hub for Change management in Securities Services Standardized project and program management practices within Change teams Facilitating Business to Manage projects through organization change Responsibilities Direct Responsibilities Formulate, organize and monitor inter-connected projects Analyse and define on suitable strategies and objectives Coordinate cross-project activities Lead and evaluate project managers and other staff Develop and control deadlines, budgets and activities Apply change, risk and resource management Assume responsibility for the programs people and vendors Assess program performance and aim to maximize ROI Resolve projects higher scope issues Prepare reports for program directors Directly manage multiple onboarding / transition projects related to Operations processes in the Securities Services domain Ensure Risks and Issues are managed proactively and various transition deliverables are documented and signed off before go-live Develop strong, positive, constructive relationships with multiple senior stakeholders Lead matrix teams to deliver high quality results Ability to work in a fast paced and dynamic environment Contributing Responsibilities Ensure adherence to the Transition Methodology and Outsourcing Compliance for self and team Contribute to building a world class Programme / Project Management discipline Thorough understanding of project/program management techniques and methods Excellent Knowledge of performance evaluation and change management principles Technical Behavioral Competencies Overall 15+ years of experience Highly assertive, strong orientation to statistical analysis Expert in Project Management Change Cycle Framework Formulate, Plan, Implement, Manage Transition and sustain Self-starter who can work independently, displays initiative and is a problem solver Strong stakeholder management negotiation skills Specific Qualifications (if required) Expert Project Change Management skills Adequate knowledge on Capital Markets and Products in Securities Services Skills Referential Behavioural Skills : (Please select up to 4 skills) Decision Making Personal Impact / Ability to influence Ability to deliver / Results driven Resilience Transversal Skills: Analytical Ability Ability to anticipate business / strategic evolution Ability to inspire others generate people's commitment Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Education Level: Master Degree or equivalent Experience Level At least 15 years

Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. We are looking for a proactive and versatile HR Generalist to manage the full spectrum of HR activities in the construction domain. This role will support both site and office operations, focusing on recruitment, statutory compliance, payroll, attendance, employee welfare, and engagement. The candidate will ensure smooth coordination between management and workforce while promoting legal compliance and employee satisfaction . 3+ years of HR experience, preferably in construction or a similar field-based industry. Familiarity with labor laws and safety regulations. Experience working with blue-collar and unionized environments is a plus. Strong interpersonal and communication skills. Proficient in MS Office and HRIS systems. Interested share your resume to lavanya@infocareer.com/ 9087100844

As a Manager of Retail Sales (counter sale), you will play a crucial role in overseeing and managing the sales activities at our building materials counter. Your responsibilities will include leading and managing a team of retail sales associates, ensuring customer service standards are maintained, optimizing inventory levels and merchandising, analyzing sales data to evaluate store performance, and collaborating with marketing teams to drive sales growth. You will be responsible for providing training and motivation to staff to enhance their sales skills and performance, addressing customer inquiries, complaints, and feedback promptly and effectively to ensure customer satisfaction and retention. Additionally, you will oversee inventory levels and merchandising to optimize product availability and presentation while implementing inventory control measures to minimize shrinkage. Analyzing sales data and key performance indicators (KPIs) will be essential to evaluate store performance and identify areas for improvement. You will develop strategies and action plans to drive sales growth and meet business objectives, ensuring smooth store operations by implementing efficient processes and procedures, and conducting performance evaluations to maintain a high-performing team. Collaboration with marketing teams to execute sales promotions, events, and campaigns will be necessary. You will develop strategies to attract new customers and retain existing ones through targeted marketing initiatives, manage store budgets, expenses, and financial targets, monitor and control costs to optimize profitability while delivering exceptional customer service and driving sales growth. To qualify for this role, you should ideally have a Bachelor's degree in Business Administration, Marketing, or a related field, proven experience in retail sales management, strong leadership abilities, excellent communication and interpersonal skills, knowledge of retail operations, inventory management, and customer service best practices, and a minimum of 5 years of experience in retail sales management. A proven track record of achieving and exceeding sales targets, and excellent leadership, communication, and interpersonal skills are essential. This is a full-time position with benefits including Provident Fund. The work schedule is a day shift, and the work location is in person.,

We are looking for an experienced Team Leader to join our Star Health Insurance Sales team in Pune. Candidates with a background in personal loan, credit card, and insurance sales are encouraged to apply. As a Team Leader, you will be responsible for leading and managing a team of sales executives to achieve sales targets. Your key responsibilities will include leading and managing a team of sales executives in the Star Health Insurance process, developing and implementing effective sales strategies, monitoring and evaluating the performance of team members regularly, providing coaching, training, and ongoing support, conducting performance reviews and feedback sessions, ensuring adherence to company policies and industry regulations, and maintaining a positive and motivated work environment. The ideal candidate should have a minimum qualification of HSC/Graduate, proven experience in personal loan, credit card, or insurance sales, strong leadership and team management skills, excellent communication and interpersonal skills, and immediate availability to join. The work schedule will involve a 9-hour shift within the 8 AM to 8 PM window, 6 days a week with 1 rotational off. If you have the necessary experience and are ready to make an immediate impact, we encourage you to apply for this exciting opportunity. This is a full-time, permanent position with a day shift and morning shift schedule. Higher Secondary (12th Pass) education is preferred, and a total work experience of 1 year is preferred. The work location is in person.,

As a Project Manager at SAP Solution Delivery Centre (SDC), you will be taking on the responsibility of overseeing projects initiated by the SAP Market Units (MU) across different countries. Your role will involve meticulous planning, efficient tracking, and effective management of the project lifecycle. You will be tasked with identifying and allocating key resources, as well as implementing the necessary governance structure to ensure the successful achievement of project objectives. Leading cross-functional teams, you will guide and support them in delivering project outputs within the defined time, budget, and quality parameters. It will be your duty to uphold project management best practices, offer team coaching, assess team members" performance, and promote knowledge sharing by capturing and disseminating lessons learned. In this role, your skills and competencies will play a crucial part in driving project success. Your ability to effectively communicate, collaborate, and lead diverse teams will be essential in navigating the complexities of project management within a dynamic environment. By leveraging your expertise and experience, you will contribute to the continuous improvement of project delivery practices and ensure that SAP remains at the forefront of innovation and customer satisfaction. At SAP, we are committed to fostering a culture of inclusion and diversity, where every individual is valued for their unique contributions and perspectives. Our dedication to promoting health, well-being, and flexible work arrangements underscores our belief that a diverse workforce leads to enhanced creativity and performance. As an equal opportunity employer, SAP embraces the diversity of its employees and strives to create a workplace where everyone has the opportunity to thrive and reach their full potential. By joining our team, you will be part of a global community that values collaboration, personal growth, and making a positive impact on the world. Please note that successful candidates may be subject to background verification conducted by an external vendor as part of the recruitment process. If you require any accommodations during the application process or while navigating our website, please reach out to our Recruiting Operations Team at Careers@sap.com. SAP is proud to offer accessibility support to applicants with physical or mental disabilities, in alignment with our commitment to Equal Employment Opportunity. If you are an existing SAP employee, please be aware that only permanent roles are eligible for the SAP Employee Referral Program, in accordance with the guidelines outlined in the SAP Referral Policy. Specific eligibility criteria may apply to roles within Vocational Training programs. At SAP, we believe in empowering every individual to bring out their best and contribute to a more equitable and inclusive world. Join us in shaping the future of business innovation and technology, where your talents and aspirations are valued, and your potential is limitless.,

Lumen Technologies is a global technology company that delivers innovative communication and network solutions, aiming to empower businesses and individuals to connect, grow, and thrive in the digital age. With a strong focus on customer experience and operational excellence, we are committed to providing cutting-edge solutions that cater to the evolving needs of our customers. As the Customer Operations Director based in Bangalore, you will be responsible for providing strategic and tactical direction for the Customer Operations team. This includes offering hands-on guidance for the day-to-day management of employees and Supervisors, driving accountability for assigned metrics, and making critical operational and employee decisions to ensure customer service impacts are effectively managed while delivering defined outcomes. Your role will also involve overseeing the performance outcomes of Associates and Supervisors, preparing timely reports, administering performance management processes, and handling issues affecting the overall performance of the Customer Service Centre. To qualify for this position, you should have at least 8 years of experience from Tier1 companies, preferably with international exposure in UK/US/Australia markets. Additionally, a minimum of 3 years of documented experience in people management roles is required. A strong knowledge and understanding of Contact Centre environments and the telecom industry, along with experience in staffing models and performance evaluation systems, are essential. Excellent interpersonal skills for effective team communication and support, as well as proficiency in Windows-based computer skills, Microsoft Suite, and Customer Contact Software Tools, are also critical for success in this role. The successful candidate must be flexible to work various shifts, including weekends, evenings, and holidays as necessary to meet the demands of the role.,

Hiring for Lot mobiles Pvt Ltd Job Title: Retail Sales Trainer** *Location:** Various Locations, in Hyderabad And Telangana . *Job Type:** Full-time --- ### **Job Summary:** LOT Mobiles is seeking a dynamic and experienced Soft Skills Sales Trainer to join our team. The ideal candidate will be responsible for designing, implementing induction s, and delivering soft skills training programs aimed at enhancing the sales capabilities of our team members. This role requires a passionate individual with a proven track record in sales training, excellent communication skills, and the ability to inspire and motivate sales professionals. ### **Key Responsibilities:** - **Training Program Development:** - Design and develop comprehensive soft skills training programs tailored to the needs of the sales team. - Create engaging training materials, including manuals, guides, and multimedia presentations. - **Training Delivery:** - Conduct training sessions, workshops, and seminars for new hires and existing sales staff. - Utilize a variety of training methods, including role-playing, simulations, group discussions, and e-learning. - **Performance Evaluation:** - Assess the effectiveness of training programs through feedback, surveys, and performance metrics. - **Coaching and Support:** - Provide ongoing coaching and support to sales team members to reinforce training concepts. - Develop individualized development plans to address specific skill gaps and enhance overall performance. - **Reporting and Documentation:** - Maintain accurate records of training activities, attendance, and performance assessments. - Prepare regular reports on training outcomes and progress to management. - **Experience:** - Minimum of 3-5 years of experience in Retail sales training, with a focus on soft skills development. ### **Personal Attributes:** - Enthusiastic and passionate about training and development. - Creative and innovative thinker. - Strong interpersonal skills and ability to build rapport with team members. - Adaptable and flexible in a fast-paced environment. - Results-oriented with a focus on continuous improvement. Share CV to 8297079555 Thank you Tejasvi - HR Lot mobiles pvt ltd Job Type: Full-time Experience: total work: 1 year (Preferred) Work Location: In person,

As a Senior Manager Engineering- Technology at a Leading Global Management Consulting firm in Bangalore, with over 10 years of experience, your role involves taking ownership of technical envisioning, feasibility, scoping timelines, and executing enterprise-grade software applications. You will excel in project management, ensuring smooth operations and end-to-end responsibility for project deliverables in various areas such as Software Engineering, Data Engineering, Data Science, and DevOps. Your responsibilities also include conducting design and code reviews, providing constructive feedback to team members, and collaborating with cross-functional teams to support case teams, development teams, and clients. In addition to technical oversight, you will lead the selling process to partners and clients, write proposal documents, and present value propositions related to Software Development. People management and collaboration are essential aspects of this role, where you will be responsible for managing software development teams, conducting learning needs assessments, and upskilling team members as needed. Creating a supportive and inclusive work environment where team members feel empowered to share their ideas and opinions is crucial. Your problem-solving skills and mentoring abilities will be put to use as you guide the team through software delivery life cycles, provide technical advice, and coach developers to build future-ready engineering teams. Strong experience in building cloud-native PaaS solutions, object-oriented design principles, and polyglot programming is required for this role. To be successful in this position, you should hold a Bachelor's or Master's degree in computer science engineering or a related field, with a minimum of 10-13 years of software development experience, including significant experience in engineering management. Strong leadership qualities, excellent communication skills, proactive organization, and the ability to manage geographically dispersed teams are key attributes. Your expertise in project management, performance evaluation, and change management will be valuable assets in driving complex projects to successful outcomes. Contributions to open-source projects, blogs, or forums in relevant technologies will be considered an advantage.,

You will be an integral part of the organization, assisting in creating business strategies, implementing processes, developing collaborations, and supporting day-to-day operations. Your role will involve participating in strategic planning, evaluating performance, and analyzing competition data. Additionally, you will be responsible for developing recommendations, creating presentations, and gaining valuable experience. Training new employees and solving customer problems will also be part of your responsibilities. To excel in this role, we are looking for a candidate with a preferred B.Tech/MBA degree from a Top Tier 1 institute. Excellent negotiation skills and proficiency in English, Hindi, or regional languages are essential. You should possess a proactive attitude, strong problem-solving skills, and a passion for achieving goals. Rigorous follow-up and negotiation skills to build relationships with dealers/installers are crucial. As travel is a requirement for this position, owning a vehicle is mandatory. By joining us, you will gain key experience and skills such as putting your knowledge into practice, building relationships/networks, handling rejections, effective communication with new people, persuasion techniques, problem-solving abilities, decision-making skills, planning and prioritization capabilities, critical thinking, creativity, and the capacity to work independently. This full-time position at Loom Solar Pvt Ltd, located at 14/6 Mathura Road, Faridabad 121003, will require your presence from 9 am to 6:30 pm, Monday to Saturday. Freshers with a B.Tech/MBA degree from a Top Tier 1 institute are encouraged to apply. The role involves working in the rooftop solar energy sector, making 100% compliance with this field mandatory. If you meet the qualifications and are ready to contribute to our mission of driving the green energy transition and empowering India with innovative solar power solutions, please send your application to hr@loomsolar.com.,

Supervise and coordinate the daily activities of the AOD team, including operators and technicians. Monitor and control the Argon Oxygen Decarburization process to achieve desired steel chemistry and quality standards. Ensure compliance with all safety, health, and environmental regulations and company policies. Oversee process parameters such as temperature, pressure, and gas flow to optimize production efficiency. Troubleshoot operational issues and implement corrective actions promptly to minimize downtime. Collaborate with maintenance, quality control, and engineering teams to support equipment reliability and process improvements. Maintain accurate records of production data, process variables, and safety checks. Train and mentor AOD operators to enhance skills, safety awareness, and operational excellence. Participate in continuous improvement initiatives to boost productivity, reduce waste, and improve product quality. Manage shift schedules, work assignments, and performance evaluations for team members

Role & responsibilities Aligns talent strategy with overall business objectives Identifies current and future talent needs of the organization Leads talent acquisition planning in collaboration with recruiters Drives succession planning and leadership pipeline development Oversees performance management and career progression frameworks Designs and implements talent development initiatives (trainings, mentorships) Assesses and manages high-potential employees Works closely with business heads to address skill gaps and capability building Tracks and analyzes talent data (e.g., attrition, engagement, productivity) Builds a strong internal talent bench to reduce external hiring dependency Ensures inclusion and diversity in talent-related decisions Acts as a change agent for organizational development initiatives Promotes internal mobility and growth opportunities for employees Partners with Learning & Development for employee upskilling Advises leadership on talent risks and opportunities

Job Profile: 1. Performance Management System: Designing and developing the PMS system as per the requirement of the business under the PMS Head. Supporting the PMS cycle as per the PMS calendar in the entire TRB Group. Identifying the skill gaps and developing various strategies to fill the same.Develop strategies to reduce subjectivity and biasness in PMS. Contributes expertise to the development and delivery of performance management training, policies and procedures for TRB personnel. Develops performance management support materials, and recommends appropriate process enhancements. HR Digitalization: Collaborate with HR leadership to develop and implement a comprehensive digital strategy aligned with organizational goals and HR priorities. Identify opportunities to leverage digital technologies to streamline HR processes,enhance employee engagement, and improve overall HR service delivery. Manage the configuration, customization, and integration of HR systems to meet the specific needs of the organization.Partner with HR Business Partners and other stakeholders to design and implementdigital solutions that enhance the employee experience throughout the employee lifecycle. Change Management and Adoption: Lead change management efforts to drive adoption of digital HR initiatives and ensure successful implementation.Develop communication plans and resources to support employees in transitioning to new digital tools and processes.Monitor adoption rates and user feedback, and make adjustments as needed to optimize the user experience.Any other work assigned. JOB REQUIREMENT 8-10+ years of work experience in HR operations Prior experience of PMS is mandatory. In-depth knowledge of HR practices Hands-on experience with HR software (HRIS, ATS) Excellent project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within established timelines. Strong communication, interpersonal, and stakeholder management skills. Strategic mindset with a focus on innovation and continuous improvement. Ability to adapt to a dynamic and fast-paced environment. Proven experience in HR technology implementation, digital transformation, or related roles. Excellent leadership abilities and problem-solving skills. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI). Masters in Human Resources Management, Organizational Psychology or relevant field Certification like POSH is a plus. This position focuses on providing technical expertise, user support, and administrative assistance to ensure the smooth operation of the performance management processes across the Company and link KRA's with periodic Appraisal/Performance Evaluation of Employees.

Role & responsibilities Oversee receiving, storing, and shipping of goods to maintain accuracy and efficiency. Supervise warehouse staff, including training, scheduling, and performance evaluation. Assist in managing inventory levels, ensuring accurate stock counts and minimizing discrepancies. Implement and maintain inventory management systems to track product flow. Conduct regular safety audits and training sessions to promote a safe working environment. Identify areas for operational improvement and assist in developing standard operating procedures (SOPs). Monitor key performance indicators (KPIs) and analyze data to drive efficiency. Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals. • Collaborate with HR team members and Department Operation leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions. • Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement. • Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience. • Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives. Preferred candidate profile

Job Description Position Title: Senior Manager - Learning & Development Department: Human Resources Location: Mastichak, Saran Reports To: HR- HEAD Job Summary: We are seeking a highly skilled and experienced Senior Manager - Learning & Development to join our dynamic Human Resources team at Akhand Jyoti Eye Hospital. The ideal candidate will be responsible for managing the full recruitment cycle for various hospital departments, ensuring that we attract, hire, and retain the best talent in the healthcare industry. This role requires a proactive approach, excellent communication skills, and a deep understanding of the healthcare sector's unique recruitment needs. Key Responsibilities: Training Program Development: Design and develop comprehensive training programs that align with the core values of the Akhand Jyoti Eye Hospital. Create training materials, including presentations, manuals, and online modules, that are engaging and effective. Identify and assess training needs through surveys, interviews with employees, and consultation with department heads. Monthly quality control indicators- Monitor and report monthly payroll and compliance metrics to ensure accuracy, timeliness, and adherence to statutory requirements. Address discrepancies proactively. Departmental NABH documentation- Maintain and regularly update documentation required under NABH standards related to HR processes, particularly in payroll, audit trails, and employee records. Identify training needs- Identify learning gaps related to payroll compliance, ESI, PF, income tax, and labor laws across departments; coordinate with L&D to organize relevant trainings. Facilitate all training, Induction, development program- Conduct onboarding sessions focused on salary structure, statutory deductions, and compliance requirements for new joiners. Support development programs for HR and finance teams. Grievance handling- Address employee grievances related to salary, deductions, reimbursements, and statutory benefits in a timely and professional manner, ensuring resolution in coordination with HODs. Report & Record Maintenance Training program- Ensure proper documentation and archiving of payroll records, challans, returns, statutory filings, and audit reports in accordance with legal and organizational requirements. Employee Satisfaction Survey- Collaborate with HR team to conduct and analyze payroll and benefits-related feedback as part of employee satisfaction surveys; recommend corrective actions where needed. Performance Evaluation- Provide payroll data to support the performance appraisal process, ensuring increments and promotions are implemented accurately and on time. Event Management- Coordinate and manage payroll-related communication during major organizational events like appraisals, bonuses, and annual increments. Monitoring the policy implementation- Ensure payroll-related policies (e.g., leave encashment, gratuity, attendance rules) are followed consistently and make recommendations for policy updates as per latest labor laws. Finalization of JD & KRA's, Privileging- Assist in preparing Job Descriptions and defining payroll & compliance-related Key Result Areas (KRAs) for HR/payroll team members. Privileging and Authorization Matrix Help define and implement authorization workflows for payroll inputs, expense approvals, and compliance filings. Recruitment Support (as and when required)- Collaborate with the recruitment team during onboarding to ensure timely employee code creation, salary fixation, and benefits enrolment. Implementation and Delivery: Coordinate and conduct training sessions, workshops, and seminars for various employee groups. Utilize a variety of instructional techniques and formats, such as simulations, team exercises, group discussions, and e learning. Ensure all training programs are delivered effectively and within the allocated budget and timeline. Evaluation and Improvement: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Make data-driven recommendations for continuous improvement of training programs and materials. Stay updated on the latest trends and best practices in learning and development. Employee Development: Support career development initiatives by identifying skill gaps and providing targeted training solutions. Foster a culture of continuous learning and professional development within the organization. Assist employees in developing individual development plans (IDPs) and career pathing. Collaboration and Communication: Work closely with HR colleagues and department heads to ensure training initiatives support organizational objectives. Communicate training schedules, objectives, and outcomes to all relevant stakeholders. Build and maintain relationships with external training providers and consultants. Qualifications: Education: MBA in Human Resources, Organizational Development, Education, or a related field. Master's degree or professional certification. Experience: Minimum of 8 years of experience in learning and development, with at least 2 years in a healthcare. Experience in the healthcare or hospital sector is highly desirable. Skills: Strong knowledge of adult learning principles, instructional design, and training methodologies. Proficiency in using learning management systems (LMS) and e-learning platforms. Excellent project management and organizational skills. Strong communication and presentation skills. Ability to analyze data and use it to drive training decisions. Competencies: Ability to work effectively with diverse groups and build strong working relationships. Strong problem-solving skills and attention to detail. Ability to manage multiple projects simultaneously and meet deadlines. Creative and innovative thinking with a proactive approach to learning and development. Benefits: Competitive salary and comprehensive benefits package. Opportunities for professional development and career advancement. A supportive and collaborative work environment.

Assist the Principal in administrative tasks and overall school management. Support curriculum planning and implementation to enhance student learning outcomes. Conduct regular classroom observations and provide constructive feedback to teachers. Implement student discipline policies and address behavioral issues effectively. Foster a positive school culture and promote inclusivity within the student body. Coordinate and facilitate professional development for teaching staff. Engage with parents and the community to strengthen

Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall service quality. Role & Responsibilities: Perform quality audits of calls received from citizens. Evaluate the performance of call takers during calls based on parameters like understanding of the issue, quality of response, and behavior. Monitor the overall performance of agents during calls. Provide feedback to agents and ensure call quality. Set up and enforce quality standards/parameters for agents. Provide fortnightly reports on various parameters to the concerned government department in the desired format. Provide monthly reports on various parameters to the Police research team/PMU in the desired format. Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC. Handle any other tasks assigned by concerned government departments & PMC concerning Dial 112. Qualifications: Any Graduate with excellent communication skills. Experience Criteria: Minimum 08 years of overall experience. Minimum 05 years of experience in Quality Audit in a BPO/Call Center.

Duties & Responsibilities L&D Strategy Development: Develop a forward-thinking and effective L&D strategy aligned with the company's goals, vision, and values. Identify learning needs, performance gaps, and future skill requirements through collaboration with stakeholders and HR partners. Training Program Design: Design and develop innovative, engaging, and results-oriented training programs that cater to the learning needs of different employee groups. These programs may include onboarding, leadership development, technical and soft skills training, and other career development initiatives. Learning Delivery: Oversee the seamless delivery of training programs, ensuring they are well-organized, delivered by skilled trainers, and effectively received by participants. Utilize various learning methodologies, including instructor-led training, e-learning, workshops, and coaching, to create a wellrounded learning experience. Talent Development: Implement talent development initiatives, including mentorship programs, job rotations, and succession planning, to identify and nurture high-potential employees for future leadership roles. Performance Evaluation: Collaborate with HR and business leaders to develop and implement performance evaluation processes that assess the impact of L&D programs on employee performance and overall organizational success. Learning Technology: Stay abreast of the latest learning technologies and tools, recommending and implementing relevant platforms to enhance the learning experience and accessibility of training materials. Budget Management: Manage the L&D budget effectively, ensuring cost-efficient delivery of training while maintaining the highest quality standards.

Position Summary This Requisition is for Employee Referral Campaign. This Position is for CE hiring Job Responsibilities Manage implementation of Axtrias solution on sales performance management/Incentive Compensation, targeting/call planning, alignment design and people placement Establish processes and best practices Establish validation process Collaborate with Onshore team/client for project management activities Plan, assign, schedule tasks for team Monitor progress of the projects and take corrective action as and when required Maintain process assets (checklists, BRDs etc) Manage incentive processing/reporting, validation, and delivery through Axtrias incentive compensation solution Validate output of the team Manage careers of the team Engage, train, appraise, feedback. Education Bachelor of Technology Master's Equivalent - Engineering Work Experience 3-7 years of experience in one of the following relevant skills. Following are the skills we hire for Our Product Team. Incentive Compensation - 4-6 years of professional experience in leading techno functional teams for delivery of sales performance management/Incentive Compensation engagements. Experience of working with life sciences clients is preferred. Experienced in incentive compensation delivery is preferred. Experience in other commercial operations processes like alignment, call planning, field reporting will be added advantage. Excellent in communication and storyboarding of results. PMO - Overall 5+ years of experience in working in IT consulting and analytics industry. Pharma project experience is a mandate. Exceptional leadership, time management, facilitation, and organizational skills. 5+ years in program management. PMP certified preferred. Six Sigma Black Belt will be desirable but not required. Provides program level governance in planning, issue management, reporting and guides component/project governance and reporting. Outstanding working knowledge of change management principles and performance evaluation processes. Previous stakeholder management skills, Proven proposal writing experience. Experience in creating frameworks for industrialization in project execution and operation. Call Planning - Professional with 4 to 6 years of experience in managing/working on any of the below program/projects preferably for life sciences companies (Pharma, Medical devices, diagnostics): Call Planning & Targeting,Territory Alignment ,People Placement,Incentive Compensation/Sales Performance Management,Sales Force Effectiveness ,Pharmaceutical Sales Operations and Sales Reporting.

HR Strategy & Systems: Develop and implement HR strategies Talent Acquisition & Development: Oversee recruitment across departments, Culture & Engagement Compliance & HR Operations Team Leadership

Workday Functional - Talent and Performance1 Collaborate with business stakeholders to gather and analyze requirements, translating them into effective Workday configurations. Lead and support system testing, troubleshoot issues, and conduct post-implementation reviews to ensure solution effectiveness. Provide ongoing system support, maintenance, and enhancements for Workday Talent and Performance modules. Partner with HR teams to maximize the use and impact of Workdays talent functionalities. Design, implement, and optimize Workday Talent and Performance Management solutions to meet evolving business needs. Support Core HCM features that align with talent and performance initiatives. Configure and manage performance review cycles, including goal setting, self-evaluations, manager reviews, and peer feedback. Implement and oversee calibration processes to ensure equitable and consistent performance evaluations. Enhance functionality related to Feedback, Career Profiles, and Mentorship programs within Workday Talent. Design and implement templates for Performance Improvement Plans (PIPs) and disciplinary processes within Workday. Develop, automate, and manage workflows for PIP and disciplinary actions to support compliance and HR policy adherence. Deliver training and provide ongoing end-user support to ensure successful system adoption. Stay informed on Workday product updates and best practices to recommend relevant system improvements. Required Qualifications:2-3 years of hands-on experience in Workday Talent and Performance Management.Experience in Workday business process configuration and security setup.Ability to analyze business requirements and translate them into technical solutions.Excellent communciation skills and Should Lead the teamWorkday certification in Talent and Performance Management (preferred).