85 Performance Center Jobs - Page 2

Educational Requirements Bachelor of Engineering,BCA,Bachelor Of Engineering,BSc Service Line Platforms & Services Unit Responsibilities A day in the life of an Infoscion As part of the Infosys testing team, your primary role would be to Develop test plan, prepare effort estimation and schedule for project execution You will prepare test cases, review test case result and anchor defects prevention activities and interface with customers for issue resolution You will ensure effective test execution by reviewing knowledge management activities and adhere to the organizational guidelines and processes Additionally, you will anchor testing requirements, develop test strategy, track, monitor project plans and prepare solution delivery of projects along with reviewing of test plans, test cases and test scripts You will develop project quality plans, validate defective prevention plansIf you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Performance testing,Performance testing->Performance testing->HP load runner,Performance testing->Performance testing->JmeterTechnical requirement(Optional) Preferred Skills: Performance testing Performance testing->Performance testing->HP load runner Performance testing->Performance testing->Jmeter

Educational Requirements Bachelor of Engineering,BSc,BCA,MCA,MTech,MSc Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional Requirements: Primary skills:Technology->Performance Testing->Performance Testing - ALL Preferred Skills: Technology->Performance Testing->Performance Testing - ALL

Role Proficiency: Ensuring adherence to test practices and process to improve test coverage Outcomes: Create Test Estimates and Schedules Identify business processes conduct risk analysis and ensure test coverage Ensure adherence of processes and standards Produce test results defect reports test logs and reports for evidence of testing Publish RCA reports and preventive measures Report progress of testing Contribute for Revenue savings for client by suggesting alternate method Quality of Deliverables Measures of Outcomes: Test Script Creation and Execution Productivity Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects) % of Test case reuse Test execution Coverage Defect Acceptance Ratio Test Review efficiency Outputs Expected: Test Design Development Execution: Participate in review walkthrough demo and obtain sign off by stakeholder for Test Design Prepare Test summary report for modules/features Requirements Management: Analyse Prioritize Identify Gaps and create workflow diagrams based on Requirements/User stories Manage Project: Participate in Test management Domain relevance: Identify business processes conduct risk analysis and ensure test coverage Estimate: Prepare Estimate Schedule Identify dependencies Knowledge Management: Consume Contribute Review (Best Practices Lesson learned Retrospective) Test Design Execution: Test Plan preparation Test Case/Script Creation Test Execution Test & Defect Management: Conduct root cause and trend analysis of the defects Test Planning: Identify the test scenarios with understanding of systems interfaces and application Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM Skill Examples: Ability to create and manage a test plan Ability to prepare schedules based on estimates Ability to track and report progress Ability to identify test scenarios and prepare RTM Ability to analyse requirement/user stories and prioritize testing Ability to carry out RCA Ability to capture and report metrics Knowledge Examples: Knowledge of Estimation techniques Knowledge of Testing standards Knowledge of identifying the scope of testing Knowledge of RCA Techniques Knowledge of Test design techniques Knowledge of Test methodologies Additional Comments: Job Description - - 8+ Years of Experience with Performance Testing and Performance Engineering - Follows the Performance Engineering (PE) processes and standards. - Creates Test Plans and load distribution diagrams. Develops Load Runner / Jmeter Test scripts and Test Scenarios according to non-functional requirements. Facilitates both peer and project review and secures approval from the stakeholders. - Experience on Performance Testing tools - Load Runner / Jmeter / NeoLoad - Experience with Performance Monitoring Tools - Grafana, DynaTrace - Experience with Cloud (AWS) and cloud performance Metrix - Ensures deliverables meet project timelines. - Reports project status on time and accurately. - Participates in PE Recommendation meetings. - Creates and maintains Test Data. - Ensures access to the assigned PE applications built on Cloud/On-Prem. - Develops automated Test Cases and Test Scenarios according to the production usage statistics. - Escalate Risks or Issues to the PE Lead. - Establishes and maintains relationships with customers. - Creates PE Recommendation / Go-No Go documentation. - Ensures all PE project artifacts are current, are in its proper location, and are audit ready. - Provides project or task level estimates as needed to PE Lead. - Conducts test execution per Test Plan and reviews test output to ensure SLA compliance. Required Skills Performance Testing,Load Runner,Jmeter

Roles and Responsibilities Design, develop, and execute performance testing scripts using JMeter, LoadRunner, Dynatrace, AppDynamics, and other relevant tools. Collaborate with cross-functional teams to identify performance bottlenecks and optimize system performance. Desired Candidate Profile 3-8 years of experience in Performance Testing with expertise in JMeter/LoadRunner/Dynatrace/AppDynamics. Experience working with Performance Centers or similar environments. Strong understanding of software development life cycles and ability to work closely with developers. Education: Btech/BE/Mtech/ME/Bsc/Msc/BCA/MCA

We are seeking a talented and experienced MERN Developer to join our dynamic team. The ideal candidate will have a strong understanding of the MERN stack (MongoDB, Express.js, React.js, and Node.js) and a passion for building high-quality, scalable web applications. This role requires a collaborative mindset, a commitment to continuous learning, and a drive for delivering exceptional results. Responsibilities: Design, develop, and maintain robust and scalable web applications using the MERN stack. Collaborate with cross-functional teams, including designers, product managers, and other developers, to understand requirements and deliver effective solutions. Ensure new features and functionality are effectively implemented by cooperating with other team members. Debug and troubleshoot any issues that arise, providing timely and effective solutions. Stay up-to-date with the latest trends, technologies, and industry best practices in web development. Write clean, maintainable, and well-documented code that adheres to coding standards and best practices. Participate in code reviews and provide constructive feedback to improve the quality of the codebase. Optimize application performance, scalability, and user experience across various devices and platforms. Requirements and Skills: Proven experience in React.js and Node.js development. Experience with other stacks is a plus if the candidate is willing to work on the MERN stack. Strong analytical and problem-solving skills in a changing environment. Understanding of algorithms and data structures. Proven experience as a Web Developer creating React-based solutions. Ability to work independently and collaboratively with other team members to design and build ideas effectively. Experience developing and integrating asynchronous RESTful services (JSON). Strong familiarity with the latest HTML/CSS standards. Thorough command of the HTTP protocol and client-side processing of server-side code. Practical experience in front-end performance and optimization techniques. Proven contribution to creating responsive websites for desktop, tablet, and mobile platforms. Comprehensive knowledge of web design principles, including usability, accessibility, industry standards, architecture, and navigation. Ability to represent a portfolio of work, including user flows, wireframes, and final graphical designs. Preferred Qualifications: 8+ Years relevant experience required. Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with Agile methodologies and project management tools. Familiarity with cloud platforms like AWS, Azure, or Google Cloud Platform. Knowledge of testing frameworks and processes (e.g, Cypress). Understanding of modern front-end build tools and processes (e.g., Vite, Webpack, Babel).

We are seeking a talented and experienced MERN Developer to join our dynamic team. The ideal candidate will have a strong understanding of the MERN stack (MongoDB, Express.js, React.js, and Node.js) and a passion for building high-quality, scalable web applications. This role requires a collaborative mindset, a commitment to continuous learning, and a drive for delivering exceptional results. Responsibilities: Design, develop, and maintain robust and scalable web applications using the MERN stack. Collaborate with cross-functional teams, including designers, product managers, and other developers, to understand requirements and deliver effective solutions. Ensure new features and functionality are effectively implemented by cooperating with other team members. Debug and troubleshoot any issues that arise, providing timely and effective solutions. Stay up-to-date with the latest trends, technologies, and industry best practices in web development. Write clean, maintainable, and well-documented code that adheres to coding standards and best practices. Participate in code reviews and provide constructive feedback to improve the quality of the codebase. Optimize application performance, scalability, and user experience across various devices and platforms. Requirements and Skills: Proven experience in React.js and Node.js development. Experience with other stacks is a plus if the candidate is willing to work on the MERN stack. Strong analytical and problem-solving skills in a changing environment. Understanding of algorithms and data structures. Proven experience as a Web Developer creating React-based solutions. Ability to work independently and collaboratively with other team members to design and build ideas effectively. Experience developing and integrating asynchronous RESTful services (JSON). Strong familiarity with the latest HTML/CSS standards. Thorough command of the HTTP protocol and client-side processing of server-side code. Practical experience in front-end performance and optimization techniques. Proven contribution to creating responsive websites for desktop, tablet, and mobile platforms. Comprehensive knowledge of web design principles, including usability, accessibility, industry standards, architecture, and navigation. Ability to represent a portfolio of work, including user flows, wireframes, and final graphical designs. Preferred Qualifications: 8+ Years relevant experience required. Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with Agile methodologies and project management tools. Familiarity with cloud platforms like AWS, Azure, or Google Cloud Platform. Knowledge of testing frameworks and processes (e.g, Cypress). Understanding of modern front-end build tools and processes (e.g., Vite, Webpack, Babel). This role offers an exciting opportunity to work on cutting-edge web applications and contribute to the growth of our company. We value creativity, collaboration, and a passion for continuous learning. If you are a talented Full Stack MERN Developer with a strong portfolio and a desire to make a lasting impact, we encourage you to apply.

Skill set : Mainly Jmeter, Loadrunner. Additonal toolsNeoLoad, gatling Monitoring toolsAppDynamics, Dynatrace, Test Planning, NFR gathering, and conducting E2E performance testing - Grade Specific Skill set : Mainly Jmeter, Loadrunner. Additonal toolsNeoLoad, gatling Monitoring toolsAppDynamics, Dynatrace, Test Planning, NFR gathering, and conducting E2E performance testing Skills (competencies)

Project Role : Performance Engineer Project Role Description : Diagnose issues that an in-house performance testing team has been unable to. There are five aspects to Performance Engineering:software development lifecycle and architecture, performance testing and validation, capacity planning, application performance management and problem detection and resolution. Must have skills : Microsoft Azure Data Services Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Performance Engineer, you will engage in a dynamic environment where you will be responsible for diagnosing complex issues that the in-house performance testing team has been unable to resolve. Your typical day will involve collaborating with various teams to analyze performance metrics, conducting thorough assessments of application performance, and implementing strategies to enhance system efficiency. You will also be involved in capacity planning and application performance management, ensuring that the systems operate optimally and meet the required standards. Your role will be pivotal in problem detection and resolution, contributing to the overall success of the performance engineering initiatives within the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Analyze performance metrics and identify areas for improvement.- Collaborate with cross-functional teams to enhance application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Data Services.- Strong understanding of performance testing methodologies.- Experience with capacity planning and application performance management.- Familiarity with problem detection and resolution techniques.- Knowledge of software development lifecycle and architecture. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Azure Data Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a skilled Performance Tester with 4 to 7 years of experience to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have a strong background in performance testing and excellent problem-solving skills. Roles and Responsibility Design and develop comprehensive test plans to ensure the quality of software applications. Collaborate with cross-functional teams to identify and prioritize testing requirements. Develop and execute automated tests using various tools and technologies. Analyze test results and provide detailed reports on defects and improvements. Participate in agile development methodologies and contribute to process improvements. Work closely with developers to resolve technical issues and enhance overall product quality. Job Strong understanding of software testing principles and methodologies. Experience with automation testing tools and technologies. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-standard testing frameworks and tools. For more information, please contact us at 6566193.

Hiring for the role Performance Testing !! Yrs of Exp: 5 - 8 Location: Remote JD: 5-8 years of experience in performance testing. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Design, develop, and execute performance test scripts using LoadRunner or Performance Center and NeoLoad. Collaborate with development and infrastructure teams to design realistic load models and simulate user behavior under various scenarios. Perform end-to-end API performance testing, identifying bottlenecks and proposing optimizations. Write and execute SQL queries to validate test data, troubleshoot performance issues, and support test scenarios. Utilize Dynatrace or similar monitoring tools to monitor application performance, infrastructure metrics, and system behavior during test execution. Analyze test results and generate comprehensive performance test reports with key findings and recommendations. Participate in performance tuning efforts across application and database layers. Support continuous improvement initiatives by contributing to best practices, frameworks, and automation for performance testing. Interested please reachout to nivethitha.thangaraj@kumaran.com

Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Senior Analyst Qualifications: BTech Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Planning and continuous improvement of asset management and maintenance programs for electrical substations. This role ensures optimal performance, reliability, and safety of substation equipment through preventive and corrective maintenance strategies, condition monitoring, and data-driven asset lifecycle management. What are we looking for Bachelors degree in Electrical Engineering or a related field (Masters preferred for senior roles).Experience in substation maintenance, asset management, or utility operations.Knowledge of substation components, testing techniques, and maintenance practices.Familiarity with asset management standards (e.g., ISO 55000) and maintenance frameworks (e.g., RCM, TPM).Strong analytical, organizational, and communication skills.Proficiency with maintenance software (e.g., SAP PM, Maximo, or similar). Roles and Responsibilities: Develop and plan maintenance schedules for substation assets, including transformers, switchgear, circuit breakers, protection systems, and control equipment. Study condition-based monitoring (e.g., thermography, DGA, partial discharge analysis) and diagnostics data related to asset health.Maintain and update asset management databases (e.g., CMMS, EAM systems).Perform root cause analysis on asset failures based on the multiple data sourcesEnsure compliance with industry standards, regulatory requirements, and company policies.Support business in preparing technical reports, maintenance records, and asset performance summaries.Analysis of data related to substation audits, inspections, and issues during commissioning of new installations or upgrades. Qualification BTech

Educational Bachelor of Engineering,BSc,BCA,MCA,MSc,MTech Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Technology-Performance Testing-Performance Testing - ALL Preferred Skills: Technology-Performance Testing-Performance Testing - ALL-HP Performance Center

Educational Bachelor of Engineering,BSc,BCA,MTech,MCA,MSc Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Primary skills:Technology-Performance Testing-Performance Testing - ALL Preferred Skills: Technology-Performance Testing-Performance Testing - ALL-Rational Performance Tester

Educational Bachelor of Engineering,BCA,BSc,MTech,MCA,MSc Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Primary skills:Technology-Performance Testing-Performance Testing - ALL Preferred Skills: Technology-Performance Testing-Performance Testing - ALL-Rational Performance Tester

Educational Bachelor of Engineering,BTech,MTech,Master Of Engineering,MSc,MCA Service Line Infosys Quality Engineering Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Primary skills:Technology-Performance Testing-Performance Testing - ALL Preferred Skills: Technology-Performance Testing-Performance Testing - ALL

Avaloq JD: We would like to have 6 to 10 years of Avaloq experience with following criteria. For some of the profiles where candidate is experienced in Avaloq modules like Stex , Forex , Money Market and Corporate actions Experienced in Avaloq Credit & Finance. Minimum 6 years of Avaloq application parameterization with Avaloq EOD batch knowledge. Candidates already available in Virtusa and ready to be onboarded in next couple of weeks. Avaloq ACP certified candidates

As a Full Stack Performance Analyst your responsibilities would be 1. Study workloads characteristics on IBM Power and x86 2. Executing & measuring performance of various PowerVM (Hypervisor) functions & features 3. Using various performance tools to analyze performance & identify bottlenecks / opportunities for improving PowerVM (Hypervisor) stack/functions performance 4. Provide tuning & performance optimizations suggestion to improve performance 5. Working on client performance issues Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-10 years of overall IT experience. 3+ years of experience as a System Performance Analyst 5+ Experience with OS internals, hands on debugging Experience doing Performance Analysis, Performance Tuning & Performance Optimization Good Knowledge & Experience in using Performance Monitoring Tools like vmstat, netstat, iostat, nmon, topas etc Good Knowledge & Experience in C/C++ programming Good understanding of Hypervisor & Virtualization concepts Good understanding of Virtual IO concepts Good understanding of System Architecutre Good understanding of Operating System concepts Good communication & presentation skills. Preferred technical and professional experience Demonstrated application of machine-learning or AI technologies to data analysis Agile/ Scrum methodology experience

Develop and execute performance test scripts using JMeter. Analyze system performance under load conditions and identify bottlenecks. Optimize application scalability and response times.

Implement and configure Dynatrace for application performance monitoring (APM). Optimize observability, troubleshoot application issues, and enhance system performance.

Conduct performance testing using HP LoadRunner. Identify bottlenecks and optimize application performance.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Dynatrace Monitoring. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neoload. Experience5-8 Years.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: Will be working on Qualcomm Snapdragon SoC HW performance with High Level OS Like Windows, Linux ++ BenchmarkingConduct comprehensive performance benchmarking using industry-standard benchmarks to evaluate system performance Performance OptimizationAnalyze and optimize the power and performance of gaming CPUs, GPUs, and other compute components. Power ManagementDevelop and implement power management strategies to enhance energy efficiency without compromising performance System AnalysisPerform detailed system analysis to identify performance bottlenecks and propose solutions. CollaborationWork closely with hardware and software development teams to ensure seamless integration of power and performance features. Develop comprehensive test plan for power and performance validation of the SoC both from a use case requirement as well as capability of the design. Determine which KPIs are relevant for the power and performance study by working closely with the respective subsystem teams in design, DV and validation. Passionate for deep dive analysis on performance issues, bottlenecks and validating fixes or workarounds on subsystem and related SOC Interface with subsystem validation, competitive analysis, debug tools and SW teams during debugs Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field.

Project Role : Performance Engineer Project Role Description : Diagnose issues that an in-house performance testing team has been unable to. There are five aspects to Performance Engineering:software development lifecycle and architecture, performance testing and validation, capacity planning, application performance management and problem detection and resolution. Must have skills : SAP for Utilities Billing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Performance Engineer, you will engage in diagnosing complex issues that the in-house performance testing team has been unable to resolve. Your typical day will involve collaborating with various teams to analyze performance metrics, validate application performance, and contribute to capacity planning efforts. You will also be responsible for identifying potential bottlenecks and implementing solutions to enhance overall system performance, ensuring that applications meet the required standards of efficiency and reliability. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on performance metrics to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Utilities Billing.- Strong analytical skills to diagnose performance issues effectively.- Experience with performance testing tools and methodologies.- Knowledge of application performance management techniques.- Familiarity with capacity planning and resource allocation. Additional Information:- The candidate should have minimum 5 years of experience in SAP for Utilities Billing.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Senior Analyst Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Stay updated on industry best practices, What are we looking for Act as a key point of contact for clients regarding asset health management inquiries and issues. Roles and Responsibilities: Coordinate and perform contract analysis Qualification Any Graduation