152 Performance Analytics Jobs - Page 2

Job Summary: We are looking for a highly skilled and analytical ServiceNow Developer with exceptional coding abilities and strong problem-solving aptitude. The ideal candidate will have a passion for clean code, platform optimization, and scalable solution design. You will be responsible for building robust, efficient, and maintainable solutions across various ServiceNow modules and applications. Key Responsibilities: Develop and enhance ServiceNow applications using best-in-class coding practices. Create and maintain Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer logic. Build scalable integrations using REST, SOAP, and MID Servers. Collaborate with architects and business analysts to design efficient technical solutions. Troubleshoot issues, optimize performance, and refactor legacy scripts. Maintain code quality, documentation, and adhere to governance standards. Participate in peer code reviews, solution design discussions, and sprint planning sessions. Required Skills & Experience: 5+ years of experience in ServiceNow development. Proficient in JavaScript (server and client side) and ServiceNow Glide APIs. Strong knowledge of ServiceNow platform components including Scoped Apps, ACLs, Scripted APIs, and Flow Designer. Hands-on experience with integrations (REST/SOAP), data transformations, and background jobs. Excellent problem-solving, debugging, and analytical skills. Ability to write clean, modular, and reusable code. Comfortable working independently in fast-paced environments. Preferred Qualifications: ServiceNow Certified Application Developer or related certifications. Experience in one or more modules such as ITSM, HRSD, CSM, or App Engine. Familiarity with CI/CD practices and Git-based version control. Exposure to ATF (Automated Test Framework) and DevOps tools.

As a Senior/Lead Marketing Automation Specialist with expertise in Marketo, you will be responsible for leading strategic automation initiatives, setting up or migrating instances, and enhancing campaign performance at scale. Your role will require a deep understanding of lead lifecycle strategy, campaign optimization, and marketing data governance. This position is ideal for individuals who excel in fast-paced environments and can provide guidance to both clients and internal stakeholders on best practices. Your key responsibilities will include leading the setup or migration of Marketo instances, designing and implementing scalable lead lifecycle frameworks, building reusable campaign templates, and managing end-to-end strategy and execution of global Marketo campaigns. You will be expected to monitor and improve campaign performance through A/B testing and analytics, enhance audience segmentation and personalization, and ensure optimal Marketo instance health. Additionally, you will play a crucial role in maintaining data compliance, deliverability best practices, and privacy standards. Your tasks will involve creating and maintaining standard operating procedures, documentation, and naming conventions for internal teams, conducting platform audits, developing automation roadmaps, and suggesting enhancements. You will also guide the adoption of AI features within Marketo and integrated tools, acting as a trusted consultant for both internal and client stakeholders. Furthermore, you will be responsible for driving enablement sessions, training, and providing ongoing support to ensure the success of the platform. Your expertise in Marketo, along with your strong communication skills and ability to lead client calls, discovery sessions, and training workshops, will be essential in this role. If you have at least 5-8 years of hands-on experience with Marketo, a proven track record in setting up or migrating Marketo instances, and a solid understanding of lead lifecycle strategies, this opportunity is perfect for you. Apply now to be a part of a dynamic team focused on driving marketing automation excellence.,

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions Define complex application development administration and programming standards Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups Support and create any necessary project documentation that relates to evidencing our requirements Documenting our processes and procedures and supporting the creation of solution and operations documents Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM Additional Responsibilities: 1 to 2 years of experience as ServiceNow Developer implementation role Good knowledge of ServiceNow and ITIL Understanding Scrum Methodology Strong engagement communication and facilitation skills ServiceNow Certified System Administration Preferred Skills: Change Management,ITSM->Service Now,Tools->Service Now->ServiceNow-ITOM,Tools->ServiceNow/SNOW

Responsibilities: Reference Point for Analytics: Serve as the primary reference point for ServiceNow analytics, providing expertise, guidance, and support to all organizations leveraging reporting and analytics capabilities. This includes being familiar with and supporting initiatives such as the ServiceNow Reporting Capabilities. Data Model Expertise: Demonstrate a thorough understanding of the ServiceNow data model, ensuring accurate and efficient data retrieval and analysis. Analytics & Reporting: Led the design, development, and deployment of comprehensive ServiceNow reports, dashboards, Performance Analytics, and Platform Analytics solutions, aligning with business objectives and leveraging tools such as the System Health Dashboard and Periodic Instance Monitoring. Support the transition to Platform Analytics. KPIs & Metrics: Define, track, and report on key performance indicators (KPIs), metrics, and indicators to measure the effectiveness of ServiceNow services and identify areas for improvement. Be aware of the business value of Performance Analytics. ServiceNow Development: Utilize ServiceNow development skills to customize and enhance analytics capabilities, including scripting, configuration, and integration with other systems, aligning with the capabilities of the Now Platform. Stakeholder Collaboration: Collaborate with stakeholders to gather requirements, define analytical needs, and translate business objectives into actionable insights and solutions. Technical Leadership: Provide technical leadership and guidance on ServiceNow Analytics and Development best practices. Documentation: Develop and maintain comprehensive technical documentation for analytics solutions, development efforts, and reporting processes, aligning with the importance of documentation procedures noted in other provided contexts. Continuous Improvement: Proactively identify opportunities to enhance analytics processes, reporting capabilities, and overall ServiceNow platform performance. Required Skills and Qualifications: Customer-oriented mindset with the ability to prioritize and meet customer needs effectively Fluency in English (written and verbal). Proven experience as a Technical Lead with ServiceNow expertise in Analytics and Development. Deep understanding of the ServiceNow data model and platform architecture. Extensive hands-on experience with ServiceNow Reporting, Dashboards, Performance Analytics, and Platform Analytics. Strong knowledge of KPIs, metrics, and indicators relevant to ServiceNow service delivery. Solid ServiceNow development skills, including scripting, configuration, and integration. Excellent communication, interpersonal, and stakeholder management skills. Proactive mindset with a strong sense of ownership and accountability. Ability to analyze complex data, identify trends, and translate insights into actionable recommendations. Strong problem-solving and troubleshooting skills. Certifications: Certified System Administrator Certified Implementation Specialist ITSM Certified Application Developer Certified Implementation Specialist Human Resources Service Delivery - Nice to have Certified Implementation Specialist Data Foundations (CMDB and CSDM) - Nice to have

The Cluster Sales Manager will play a critical role in driving revenue growth across a cluster of spa and wellness centers. Your primary responsibilities will include developing and implementing strategic sales plans, managing key accounts, fostering corporate and B2B relationships, and ensuring that all locations meet their sales targets. The ideal candidate for this position should possess a background in luxury spa or wellness operations and possess a keen understanding of customer behavior within the wellness and hospitality sectors. Your key duties and responsibilities will involve formulating and executing cluster-wide sales strategies that are in line with the overall business objectives. You will be instrumental in driving both B2B and B2C sales, encompassing memberships, corporate wellness initiatives, spa packages, and retail products. Additionally, you will be tasked with maintaining and nurturing relationships with key accounts, travel agents, hotels, corporate clients, and wellness partners. As the Cluster Sales Manager, you will be required to stay abreast of market trends and competitor activities, identifying opportunities for growth within the sector. You will be responsible for preparing and delivering sales reports, forecasts, and performance analytics to senior management. Collaboration with the marketing department to plan and execute campaigns, events, and promotional activities will also be a key aspect of your role. Furthermore, you will be expected to provide training and guidance to spa teams on effective sales techniques and customer relationship management. Regular visits to all spa locations will be necessary to ensure consistent service delivery and sales performance. Additionally, you will be leading and motivating a team of sales coordinators or executives as needed. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule will primarily involve day shifts with weekend availability. Applicants with a minimum of 6 to 12 years of experience in cluster sales and strong managerial skills are encouraged to apply. Experience in wellness, hospitality, and retail sectors, as well as proficiency in sales, revenue generation, and meeting targets, are essential. If you meet the qualifications and are interested in this opportunity, please send your resume to 9908705900 - Sravan. The work location will be in person.,

The Senior Software Developer role at firstsourc in Hyderabad, IN involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for this position. Your primary responsibilities will include working with IT teams to implement future automations, integrating additional ServiceNow modules, and architecting ServiceNow automation along with integration with existing systems like Active Directory. You should have hands-on experience with REST API integration, different ServiceNow integration methods, and a strong understanding of Flow Designer. Knowledge of various ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB is crucial. Additionally, you will be responsible for implementing SAM Pro and HAM for clients, installing and configuring software products from ServiceNow, conducting workshops with clients, developing custom software solutions, and customizing ServiceNow applications focusing on the CSM module. You will also support the design and implementation of a platform operating model, create reports, gather requirements, and configure Service Operations Workspace. As a Senior Software Developer, you are expected to collaborate with team members, provide peer leadership, conduct project tracking activities, recommend modifications to existing processes, and identify ways to improve technical output. Proactive problem-solving, adherence to quality standards, compliance with regulations, and the ability to work independently on multiple projects simultaneously are key aspects of this role. The ideal candidate should have a Bachelor's degree in Computer Science with additional coursework in management or related fields, along with a minimum of 3+ years of software development experience. Proficiency in Windows and Unix operating systems, analytical skills, programming expertise, and excellent communication skills are essential for success in this position.,

As a Consultant in the Advisors & Consulting Services group specializing in Strategy & Transformation at Mastercard, you will play a crucial role in leading clients through impactful decision-making processes to address strategic, tactical, operational, and transformational business challenges. Your primary objective will be to utilize a diverse set of problem-solving techniques to enhance clients" overall strategy, performance, and operations. In this role, you will have the opportunity to work on projects spanning various industries and problem statements, providing creative insights and contributing to the development of strategies and programs for both regional and global clients. Leveraging data and technology solutions, you will collaborate with the Mastercard team to understand clients" needs, agenda, and risks, thereby unlocking significant client value. Additionally, you will collaborate closely with senior project delivery consultants to identify key findings, prepare impactful presentations, and deliver actionable recommendations to clients. Independently identifying issues within your defined area of analysis, you will structure and synthesize your analysis to highlight relevant insights. Leading internal and client meetings, as well as contributing to project management, will be essential aspects of your role. Furthermore, you will have the opportunity to contribute to the firm's intellectual capital and receive mentorship from consulting leaders for your professional growth and development. To be successful in this position, you are required to have an undergraduate degree coupled with work experience in consulting, corporate strategy, business intelligence, business line management, or product management. You should possess logical, structured thinking, an affinity for numerical analysis, and advanced skills in Word, Excel, and PowerPoint. Furthermore, you must demonstrate the ability to handle multiple tasks for various clients in a fast-paced, deadline-driven environment. Effective communication skills in English and the local office language, as well as eligibility to work in the country of application and apply for necessary travel visas, are also crucial qualifications. Preferred qualifications include the ability to identify problems, brainstorm solutions, and implement effective strategies. Experience in managing tasks or workstreams in a collaborative team environment with third parties, along with relevant industry expertise, will be advantageous. It is important to note that all activities involving access to Mastercard assets, information, and networks carry inherent risks to the organization. Therefore, as a Mastercard employee, you will be responsible for information security and expected to abide by security policies and practices, ensure confidentiality and integrity of accessed information, report any suspected security violations, breaches, and complete mandatory security trainings in alignment with Mastercard's guidelines.,

Role & responsibilities Design and animate creative assets for TAK's social and digital campaigns. Oversee the development of engaging videos, GIFs, banners, and brand collateral. Manage and strategically enhance TAK's presence on social media platforms, with particular emphasis on LinkedIn and YouTube. Develop and implement content calendars and scheduling workflows to ensure consistent and timely content delivery. Monitor and analyse performance metrics to derive actionable insights aimed at improving reach, engagement, and brand awareness. Collaborate with Sales, Marketing, and HR departments to ensure cohesive messaging and visual strategy alignment. Maintain and continuously update TAKs visual style guide to ensure consistency across all platforms. Good experience in creative designing and video editing, also experienced in social media handling Job Location - Noida, Sector-80 Contact: 9891783123 for any additional information

ServiceNow Administrator ((Digital Workplace)2 Platform Administration & Configuration Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles). Perform regular system maintenance, health checks, and performance tuning. Support & Troubleshooting Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis. Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities. Upgrades & Enhancements Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed. Data Management & Reporting Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.

Guidance and influence Companywide operation team through data analysis & Exploring opportunity to improve performance and reduce gap between Energy Potential to Actual of operating assets. Complete support of Operation and Engineering team by providing analytical insights. 100% completion of improvement feedback provided to respective allotted plants. Ensure full usage of Analytics Platform. Improving current Analytics tool more convenient for Asset Management team. Keeping up to date summary of Interruption, prognosis order, string monitoring, Inverter efficiency for solar plant and for wind Interruption, power curve analysis for all the plants. Key Responsibilities 1. Providing technical solution for all Asset Management team for reducing gap between Energy Potential to Actual. Provide training and support to team members on asset performance management practices and tools. 2.Responsible for generating, analyzing, and managing Management Information System (MIS) reports to support data-driven decision-making and operational efficiency. Develop and maintain regular MIS reports including, but not limited to, financial performance, operational metrics, and sales performance. Design and implement dashboards and data visualizations to provide actionable insights to management. Conduct in-depth analysis of MIS reports to identify trends, anomalies, and areas for improvement. Data Analysis & Reporting 3.Reviewing of Standard operating procedures for assets. Make available all major activities process and procedures for operation leaders 4.Standardisation Tracking of performance impacting availabilities parameters like- Major component failure, repetitive failures, low plant availability, curtailment and external grid failures Long term performance tracking. Reducing gap between Energy Potential to actual 5.Ensure solar plants analysis PR, Inverter efficiency, yield analysis should be sent on once in 15 days for all operating assets. Performance improvement of solar assets 6.Ensure wind plants analysis Power curve, temperature data analysis should be sent on once in 15 days for all assets. Monthly reports should be prepared for all the plants Performance improvement of Wind assets 7.Conducting weekly call with all allotted plants Asset Management team, providing necessary solution for Event impacting gap between Energy Potential to Actual. Support & train site team to mitigate the highlighted issues. Team Engagement 8.Identify and implement best practices and process improvements to enhance asset performance and operational efficiency. Stay current with industry trends and emerging technologies related to asset management and performance optimization. Performance Improvement. 9.Continuously developing analytics logics for improvement of performance or reliability of all assets in compare present market development, with 100% full proof testing, logic to be deployed in Analytics tool Development of OPAL tool Desired Experience and Competencies: B. Tech in Electrical/Electronic Engineering Minimum 3-8 years of experience in Renewables domain and 3 Years in Solar Fluent in English speaking, reading and writing. Ability to interact with international stakeholders, vendors and technology service providers. Expert in computer skills- MS-Office, Power BI, Cloud, SCADA etc. AI/ML is added advantage.

Responsibilities: Reference Point for Analytics: Serve as the primary reference point for ServiceNow analytics, providing expertise, guidance, and support to all organizations leveraging reporting and analytics capabilities. This includes being familiar with and supporting initiatives such as the ServiceNow Reporting Capabilities. Data Model Expertise: Demonstrate a thorough understanding of the ServiceNow data model, ensuring accurate and efficient data retrieval and analysis. Analytics & Reporting: Led the design, development, and deployment of comprehensive ServiceNow reports, dashboards, Performance Analytics, and Platform Analytics solutions, aligning with business objectives and leveraging tools such as the System Health Dashboard and Periodic Instance Monitoring. Support the transition to Platform Analytics. KPIs & Metrics: Define, track, and report on key performance indicators (KPIs), metrics, and indicators to measure the effectiveness of ServiceNow services and identify areas for improvement. Be aware of the business value of Performance Analytics. ServiceNow Development: Utilize ServiceNow development skills to customize and enhance analytics capabilities, including scripting, configuration, and integration with other systems, aligning with the capabilities of the Now Platform. Stakeholder Collaboration: Collaborate with stakeholders to gather requirements, define analytical needs, and translate business objectives into actionable insights and solutions. Technical Leadership: Provide technical leadership and guidance on ServiceNow Analytics and Development best practices. Documentation: Develop and maintain comprehensive technical documentation for analytics solutions, development efforts, and reporting processes, aligning with the importance of documentation procedures noted in other provided contexts. Continuous Improvement: Proactively identify opportunities to enhance analytics processes, reporting capabilities, and overall ServiceNow platform performance. Required Skills and Qualifications: Customer-oriented mindset with the ability to prioritize and meet customer needs effectively Fluency in English (written and verbal). Proven experience as a Technical Lead with ServiceNow expertise in Analytics and Development. Deep understanding of the ServiceNow data model and platform architecture. Extensive hands-on experience with ServiceNow Reporting, Dashboards, Performance Analytics, and Platform Analytics. Strong knowledge of KPIs, metrics, and indicators relevant to ServiceNow service delivery. Solid ServiceNow development skills, including scripting, configuration, and integration. Excellent communication, interpersonal, and stakeholder management skills. Proactive mindset with a strong sense of ownership and accountability. Ability to analyze complex data, identify trends, and translate insights into actionable recommendations. Strong problem-solving and troubleshooting skills. Certifications: Certified System Administrator Certified Implementation Specialist ITSM Certified Application Developer Certified Implementation Specialist Human Resources Service Delivery - Nice to have Certified Implementation Specialist Data Foundations (CMDB and CSDM) - Nice to have

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),

As an Indian MNC specializing in Renewable Energy Project Development, Construction, and Operations, the POWERCON Group is committed to providing innovative solutions to serve both domestic and global markets. With its flagship ventures, POWERCON Ventures and PowerSun, along with strategic partnerships and specialized SBUs, the group forms a comprehensive ecosystem catering to the Renewable Energy delivery chain. The Group's significant Wind and Solar service portfolio, totaling more than 2.5 GW of Operations, 0.75 GW of Construction, and 0.5 GW of Development in India, showcases its leadership in the industry. Moreover, globally managing over 40 GW of Wind, Solar, and BESS assets across 23 countries underlines its extensive reach and expertise. Renewable Energy is a rapidly growing sector globally, with India ranking third in the world. The country's abundance of Wind and Solar resources indicates a promising future, aiming to expand its clean energy capacity significantly in the next five years. This growth trajectory not only aligns with India's ambitious target of achieving 500 GW of clean energy by 2030 but also presents vast opportunities for individuals seeking fulfilling careers in the green energy space. Job Summary: - Seeking a professional with experience in digital product sales, SaaS platforms, or tech-driven solutions within the Renewable Energy sector. - Proficiency in performance analytics, CMS/SCADA tools, and cloud-based platforms is essential. - Demonstrated expertise in consultative sales and client engagement, capable of translating technical capabilities into tangible business value for clean energy clients. - Proven track record of engaging with IPPs and developers to drive the adoption of digital platforms during the initial stages. Responsibilities: - Drive business acquisition for Digital Platform services, focusing on asset performance management across various RE technologies such as Wind, Solar, Hybrid, and BESS. - Develop customized solutions integrating Asset analytics, real-time dashboards, and remote performance monitoring. - Collaborate with IPPs and asset owners to promote the adoption of SaaS-based Digital Platform services. - Coordinate with internal teams including IT, data science, and asset performance to ensure seamless 24x7 client support. - Offer value-added services like predictive analytics, automated reporting, and forecasting insights, and contribute to the digital product evolution based on market and client feedback. Qualifications: - BE/M. Tech in E&TC, Electronics, IT, or Computers from a reputable institution/university. - 4 to 8 years of relevant experience. - MBA in marketing is preferred but not mandatory. Working Conditions: - The position is based at the company's headquarters in Pune, Maharashtra. - Occasional travel to sites or customer offices may be required to gather inputs and understand specific requirements. Compensation and Benefits: - Competitive salary based on qualifications and experience. - Performance-based incentives and group health insurance are among the benefits offered. Key Success Metrics: - Number of MW/assets onboarded on the digital platform. - Monthly SaaS revenue generated. - Customer feedback score on platform usability and value. - Volume of add-on modules or upgrades sold.,

As a Performance Marketer (AI-Powered Paid Ads Specialist) for an FMCG food brand, your primary responsibility will be to drive revenue growth through AI-driven marketing strategies. You will be required to plan, execute, and optimize Meta, YouTube, and Google Ads campaigns using AI tools like ChatGPT for audience targeting and automated bidding. A/B testing will be crucial to enhance conversions and engagement levels. Your role will also involve tracking and analyzing campaign performance using tools such as Google Analytics & Meta Business Suite, in addition to collaborating with content and design teams for ad creatives. It is essential to stay updated on AI marketing trends and implement new advertising strategies to ensure high ROI. To be successful in this role, you should have 2-5 years of experience in managing high-budget paid campaigns and possess expertise in Meta, YouTube & Google Ads. Proficiency in AI-powered ad tools & analytics, strong A/B testing skills, and experience with Google Analytics, Meta Business Suite & Google Tag Manager are also required. A data-driven mindset focusing on ROI and performance growth will be key to achieving success in this position. This is a full-time, permanent position with a flexible work schedule. The job offers performance and yearly bonuses and requires in-person work location.,

The role of a Fulfillment Manager, AI Content Services in Chennai, India is to lead a team dedicated to providing high-quality content for small and medium-sized businesses (SMBs) to help them achieve their marketing objectives. The primary focus is on ensuring that the Social and Long-form Content services meet or exceed client expectations, drive operational excellence, optimize processes, and develop talent within the team. As a mid-level leader, you will be responsible for driving innovation through AI adoption, coaching team members, and ensuring client success through collaboration with internal and external stakeholders. Additionally, you will contribute to global scaling efforts through automation, efficiency improvements, and client-centric strategies. Your responsibilities will include overseeing various content services such as Social media, blogs, reviews, web copies, and email marketing to ensure alignment with client goals and service level expectations. You will also be accountable for maintaining high-quality content output in terms of tone, branding, and platform-specific best practices, while monitoring team performance and addressing customer issues. Furthermore, you will play a key role in team development by providing coaching, feedback, and support for career growth, as well as implementing process improvements and integrating AI tools to drive automation and enhance creative output. Collaborating with cross-functional teams, analyzing performance metrics, and ensuring client content meets brand standards and audience engagement goals will also be part of your responsibilities. To be successful in this role, you should have at least 7 years of experience in content services, digital marketing, or editorial operations, preferably in agency environments. Strong leadership skills, strategic thinking, expertise in content development, and familiarity with digital marketing platforms and metrics are essential. You should also possess knowledge of process improvement methodologies, experience in implementing AI tools, proficiency in performance analytics, and excellent communication and stakeholder management skills. A Bachelor's degree in Communications, Marketing, English, or a related field is preferred. Vendasta, the company behind this role, is a SaaS company that offers software and services to help small businesses operate more efficiently, meet client needs, and deliver exceptional client experiences. With offices in Saskatoon, Saskatchewan, Boston, Boca Raton Florida, and Chennai, India, Vendasta provides a dynamic work environment with benefits such as health insurance, stock options, paid time offs, professional development opportunities, and a culture based on core values like Drive, Innovation, Respect, and Agility. Join us if you are passionate about content services, AI adoption, and driving impactful results for clients while fostering a collaborative and innovative team culture.,

As an Associate Managing Consultant in the Strategy & Transformation specialization within the Advisors & Consulting Services group at Mastercard, you will play a crucial role in guiding clients through strategic decision-making processes to address a variety of business challenges. Your responsibilities will include managing deliverable development, collaborating with clients to develop effective strategies and programs, and fostering strong working relationships with client managers. In this role, you will have the opportunity to work on projects across different industries and problem statements, utilizing data and technology solutions to drive client value. You will be expected to contribute to the development of sound business recommendations, deliver impactful client presentations, and lead team meetings and project management efforts. To excel in this position, you should possess an undergraduate degree with relevant work experience in consulting, corporate strategy, business intelligence, or related fields. Strong logical thinking, numerical analysis skills, and proficiency in tools like Word, Excel, and PowerPoint are essential. Effective communication skills in English and the local office language, if applicable, are also key requirements. Additionally, you should be able to work well in a fast-paced, deadline-driven environment, managing multiple tasks and clients simultaneously. Experience in managing clients or internal stakeholders, as well as the ability to collaborate effectively in a team setting, will be advantageous. While an MBA or master's degree with a relevant specialization is preferred, it is not mandatory for this role. Experience in coaching junior consultants, industry expertise, and a proactive approach to learning and development will further enhance your suitability for this position. As a member of the Mastercard team, you will be expected to adhere to the organization's security policies and practices, ensuring the confidentiality and integrity of information accessed during your work. Reporting any security violations or breaches and participating in mandatory security trainings are integral parts of your corporate security responsibilities. For more details on this position and other opportunities within the Advisors & Consulting Services group, please visit our website and explore the consulting specializations available at Mastercard. We look forward to welcoming dedicated and talented professionals to join us in making a meaningful impact on our clients" businesses.,

Job Description: As an Email Marketing Intern at our company located in Onsite, Kankarbagh, Patna, you will be responsible for developing and executing engaging email campaigns to enhance customer engagement and drive conversions. The role requires proficiency in email marketing tools, A/B testing, and performance analytics. Your key responsibilities will include creating, scheduling, and optimizing email campaigns, segmenting audiences, personalizing email content, analyzing campaign performance, and suggesting improvements. It is crucial to ensure compliance with email marketing best practices and regulations to achieve desired outcomes. To be successful in this role, you should have 0-1 years of experience in email marketing, be well-versed in email marketing platforms such as Mailchimp, HubSpot, and Klaviyo, and possess strong analytical and copywriting skills. This is a paid internship opportunity that offers the chance to work on real-time projects, gain corporate exposure, and receive an internship certificate upon successful completion. You will be part of a friendly, supportive, and learning-driven culture that provides one-on-one mentoring from industry professionals. Additionally, there is an opportunity for full-time placement based on performance. If you are a final-year student or recent graduate from BBA, MBA, B.Com, BA, Mass Communication, or related disciplines, and have a passion for learning, we highly encourage you to apply for this role. Join us at Gravity and embark on an enriching journey where you can leverage your skills and contribute towards impactful email marketing campaigns.,

The Senior Software Developer position involves developing strategic solutions for new services and functionality. You will design software and actively participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is a key aspect of this role. Your primary responsibilities will include collaborating with IT teams to implement future automations, integrating ServiceNow modules, and architecting ServiceNow automation, scripting, and integration with existing systems like Active Directory. You should have hands-on experience with REST API integration and other ServiceNow integration methods, along with a strong understanding of Flow Designer. Additionally, knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and others is essential. In this role, you will be responsible for implementing SAM Pro and HAM for clients, conducting workshops to showcase the value of solutions, developing custom software solutions, customizing ServiceNow applications, and supporting the planning and training of internal clients. Collaboration with team members, peer leadership, and adherence to quality standards and procedures are also key aspects of the position. To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, along with a minimum of 3+ years of software development experience. Proficiency in programming, software engineering standards, Windows and Unix operating systems, and excellent communication skills are necessary. You must also demonstrate strong analytical skills, ingenuity, and the ability to work independently on multiple projects simultaneously.,

Proficiency in ServiceNow Performance Analytics/ ServiceNow IT Operations Management /ServiceNow Human Resource Service Management (HR) /ServiceNow Governance, Risk, and Compliance (GRC) for Pune/Jaipur/Nagpur/kolkata/Coimbatore/Bhubneswar/Gurugram

ITSM JD:- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Service Request Management, Change Management, Knowledge Management or other ITSM modules. Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, email scripts and workflow run scripts Experience with creating flow designer and custom workflows. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Hands-on Integrations experience with Enterprise suite application Should have working experience in portal development in ServiceNow. Good knowledge on adding multiple pages and adding widgets on the portal in service now Should be able to build custom widgets as per the need for each requirement Experience in building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs. Experience with ServiceNow Orchestration and Integration hub. Programming proficiency in JavaScript, HTML, Ajax, Angular and Jelly scripting Debugging skills along with coding skills is mandatory Experience with extending the ServiceNow schema to custom applications Experience in creating costume applications. Experience in creating a data source, imports and transform maps Experience in using ATF to develop and execute test cases Experience in ServiceNow version upgrades. Experience with MID server and Import Sets Monitor health, environment upgrade/clone, usage, and overall compliance of the application Knowledge in creating reports and dashboards using Performance analytics

We are hiring a ServiceNow IVR & Employee Document Management (EDM) Product Analyst with 5-9 years of experience for a 6-month full-time onsite role in Bangalore. The ideal candidate should have hands-on expertise in implementing and supporting either or both ServiceNow IVR and EDM modules. Strong understanding of enterprise integrations, global scalable solutions, and experience in configuring ServiceNow components like forms, workflows, scripts, and performance analytics is required. Candidates with certifications in ServiceNow, PMP, Agile, or HR management (SHRM/PHR) will be preferred. Exceptional communication, analytical, and stakeholder management skills are essential.

As a Senior Developer IRM/SecOps at EY, you will be an integral part of the EY GDS-ServiceNow team, dedicated to solving client problems using the ServiceNow platform. You will have the opportunity to work alongside a high-quality team and contribute to building innovative products that address client needs effectively. Your key responsibilities will include configuring and customizing the ServiceNow system, creating workflows, automating tasks using scripting tools, integrating systems, and conducting system and integration testing. You will collaborate with business departments to gather specifications, interpret requirements, and develop technical documentation to ensure the successful delivery of ServiceNow releases. To excel in this role, you must possess expertise in ServiceNow implementation, with skills in authentication protocols, disciplined agile delivery processes, JavaScript, HTML, Angular JS, and Service Portal implementation. Experience in IRM, SecOps, ITOM, and Performance Analytics applications is highly desirable. To qualify for this position, you should hold a college degree in a related technology field or have equivalent job experiences, along with CSA and minimum 2 CIS certifications in IRM/SecOps/ITOM. Ideal candidates will have 3 to 6 years of development experience and familiarity with ITIL foundations certification. Additionally, experience with SDLC, TFS, JIRA, or equivalent tools and knowledge of ServiceNow's latest versions features are beneficial. EY is looking for individuals with commercial acumen, technical proficiency, and a willingness to learn in a fast-paced environment. You will have the opportunity to work within a market-leading, multi-disciplinary team and collaborate with EY ServiceNow practices globally across various industries. Working at EY offers a dynamic environment where you will engage with inspiring projects, receive support, coaching, and feedback from experienced colleagues, and have the freedom to shape your career development. You will be part of a diverse and interdisciplinary team that prioritizes knowledge exchange and high-quality work, all while contributing to building a better working world through innovative solutions and client-focused services. Join EY and be a part of a team that is committed to creating new value for clients, society, and the planet, while fostering trust in capital markets. Embrace the opportunity to work with cutting-edge technology, collaborate with a global network, and make a meaningful impact on the challenges of today and tomorrow. Grow your skills, progress your career, and contribute to shaping a better future with confidence.,

At EY, you are part of a globally connected powerhouse of diverse teams that is committed to shaping your future with confidence. Joining EY means contributing to building a better working world. As a Senior/Developer in ITOM/SecOps/IRM at EY GDS-ServiceNow team, you will have the opportunity to work on solving client problems using the ServiceNow platform. You will collaborate with a high-quality team and have a chance to innovate and create products that address client needs. Key Responsibilities: - Configuration and customization of the ServiceNow system, creating workflows - Building service request fulfilment workflows based on customer requirements - Automating tasks using scripting tools and ServiceNow functionality - Integrating and automating processes using Orchestration, Web Services, and more - Gathering specifications from business departments and delivering products that meet requirements - Maintaining data between ServiceNow and other systems - Working with business liaison to create dashboards, home pages, and reports as needed - Enhancing system capabilities, automating workflows, and addressing scheduling limitations - Conducting system and integration testing with sample and live data Skills and Attributes: - Proficiency in authentication protocols such as Active Directory, LDAP, and more - Familiarity with Disciplined Agile Delivery software release build/deploy processes - Experience in integrating with internal and external applications and systems - Strong knowledge of JavaScript, HTML, Angular JS, and web design practices - Previous experience in Service Portal implementation and applications like ITSM, IRM, SecOps, ITOM - Certification in ServiceNow CSA and 3 to 6 years of development experience required - Additional certifications like ServiceNow CIS are a plus What We Look For: - A team player with commercial acumen, technical expertise, and eagerness to learn in a dynamic environment - Opportunity to work with a market-leading team of professionals globally - Exposure to EY ServiceNow practices and leading businesses across industries Working at EY offers: - Inspiring and meaningful projects that focus on education and personal development - Support, coaching, and feedback from engaging colleagues - Opportunities for skill development and career progression - Freedom and flexibility to shape your role according to your preferences EY is dedicated to building a better working world through data, AI, and advanced technology. Join EY to contribute to creating new value for clients, people, society, and the planet while building trust in capital markets. With a global network and diverse ecosystem partners, EY offers services in more than 150 countries and territories.,

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

The Fulfillment Manager, AI Content Services in Chennai, India is responsible for leading a high-performing team dedicated to delivering impactful and high-quality content to support small and medium-sized businesses (SMBs) in achieving their marketing objectives. This role plays a crucial part in ensuring that Social and Long-form Content fulfillment consistently meets or exceeds client expectations by focusing on operational excellence, process optimization, and talent development. As a mid-level leader, you will drive innovation in content fulfillment through the adoption of AI, coach team members for optimal performance, and advocate for client success through effective collaboration with both internal and external stakeholders. Additionally, you will contribute to scaling outcomes globally by implementing automation, enhancing efficiency, and developing client-centric strategies. Your responsibilities as a Fulfillment Manager include overseeing various content services such as Social media, blogs, reviews, web copies, and email marketing to ensure alignment with service level expectations and client marketing goals. You will be accountable for maintaining a high standard of content quality in terms of tone, branding, and adherence to platform-specific best practices. Tracking and measuring the team's performance, addressing customer concerns, and managing daily workflow operations will also be part of your role. In terms of team development and coaching, you will conduct regular 1:1 sessions to offer timely feedback, coaching, and support for career advancement and goal setting. Building and enhancing team capabilities in writing, content strategy, and customer empathy will be crucial, along with fostering a collaborative and accountable team culture based on Vendasta's values and leadership principles. As a Fulfillment Manager, you will focus on optimizing processes and integrating AI tools into workflows to drive automation, enhance creative output, and scale fulfillment efficiently. By identifying and implementing process improvements in content creation and QA workflows, you will contribute to enhancing efficiency and quality. You will also collaborate with global fulfillment partners, analyze key performance metrics, and provide regular reporting on productivity, efficiency, and customer satisfaction to drive continuous improvements. The ideal candidate for this role brings to the table at least 7 years of experience in content services, digital marketing, or editorial operations, preferably within agency environments. They should possess strong team leadership skills, strategic thinking abilities, expertise in content development for various marketing channels, and proficiency in branding, messaging, tone, and audience engagement best practices. Additionally, familiarity with digital marketing platforms, process improvement methodologies, and AI tools implementation is essential. Good communication, presentation, and stakeholder management skills are required, along with a bachelor's degree in Communications, Marketing, English, or a related field. Vendasta is a SaaS company that consists of global brands such as MatchCraft, Yesware, and Broadly. We develop and sell software and services to help small businesses operate more efficiently, meet client needs, and provide exceptional client experiences. With offices in Saskatoon, Saskatchewan, Boston, Boca Raton Florida, and Chennai, India, we offer benefits such as health insurance, stock options, paid time offs, professional development opportunities, catered lunches, and a culture based on our core values of Drive, Innovation, Respect, and Agility. Join us at Vendasta and be part of a dynamic team that is dedicated to empowering small businesses and driving innovation in the digital marketing industry.,