Analyst - Asset & ServiceNow Lennox International

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a ServiceNow Senior Analyst at Lennox, you will play a key role in the analysis, support, monitoring, and continual improvement of various integrations, applications, forms, Service Portal pages, new modules in Security Operations, GRC, and BCM in ServiceNow. Your responsibilities will include: - Ensuring production stability, operations, administration, and monitoring of various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC, and Scoped applications. - Bringing innovative thoughts around operational activities, system improvements, production stability, and enhancing user experiences. - Maintaining integrations with third-party and in-house systems using ServiceNow standard connectors/custom solutions. - Participating in monitoring/process improvement initiatives to standardize solutions on the ServiceNow platform for a stable production instance. - Involvement in platform maintenance activities such as cloning and ServiceNow version upgrade to align with the latest releases. - Preparing process flows, user guides, KB documents based on incident needs and activities. - Building test cases using ATF or creating testing documents and converting them to ATF as required. - Troubleshooting open incidents and performing root cause analysis (RCA). - Supporting business users with functional queries post-delivery of business requirements. - Addressing urgent/priority incidents as part of on-call support. Qualifications required for this role include: - 3 to 6 years of experience in ServiceNow operations. - Proficiency in server-side and client-side scripting on the ServiceNow platforms. - Experience in operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management, and other ITSM modules. - Working knowledge of integrations like REST, SOAP supported by ServiceNow. - Strong skills in analysis, debugging, critical code documentation, business document creation, and interacting with business to resolve issues/queries. - Experience in operational activities, on-call handling, system monitoring, and performance activities. - Awareness in the upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules, and troubleshooting discovery status. - Proficiency in workflow management. - Experience in performance analytics is a plus. - Excellent communication and analytical skills. - Ability to work independently with limited supervision. - Knowledge of the ITIL process.,

Posted 15 hours ago

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