0.0 - 5.0 years

3 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Call Handling: Manage inbound and outbound calls, document interactions, and perform follow-up calls according to client requirements and standard operating procedures (SOPs). Compliance: Ensure adherence to Vizen Lifesciences and client quality standards. Send completed documents for quality control (QC) in hourly reports. Communication: Follow proper telephone etiquette during all MICC interactions. Refer to safety references and client-provided documents when handling calls. Information Management: Categorize call information into relevant categories such as product complaints, adverse events (AE/SAE), medical queries, and product quality complaints. Coordination: Forward AE/SAE information to the pharmacovigilance department and product complaints to the QA department as required. Contact manufacturing units or clients for medical inquiries with unavailable information. Data Protection: Adhere to administrative, technical, and physical safeguards to protect data confidentiality, integrity, and availability. Administrative Tasks: Manage trackers, perform reconciliation, and archive pharmacovigilance documents. Ensure compliance with client-specific SOPs for all activities. Training and Feedback: Attend training and client meetings as needed. Provide feedback and training to team members. Education Qualifications: Bachelor s or Master s degree in Pharmacy or Nursing. Experience Required: 0 to 5 years of relevant experience in a Medical Information Call Center (MICC) role. Mandatory Requirements: Excellent English language speaking and writing skills. Flexibility to work in 24/7 shifts.

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.