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MICC - Associate Thepharmadaily

0.0 - 5.0 years

3 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Call Handling: Manage inbound and outbound calls, document interactions, and perform follow-up calls according to client requirements and standard operating procedures (SOPs). Compliance: Ensure adherence to Vizen Lifesciences and client quality standards. Send completed documents for quality control (QC) in hourly reports. Communication: Follow proper telephone etiquette during all MICC interactions. Refer to safety references and client-provided documents when handling calls. Information Management: Categorize call information into relevant categories such as product complaints, adverse events (AE/SAE), medical queries, and product quality complaints. Coordination: Fo...

Posted 1 month ago

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