Pepper Advantage India Pvt Ltd

Job Title: Collection Telecaller Department: Collections / Recovery Location: Ghansoli MBP Employment Type: Full-Time Reporting To: Collection Manager / Team Leader Job Summary: We are looking for a motivated and detail-oriented Collection Telecaller to manage outbound and inbound calls to customers regarding pending payments. The ideal candidate will be persuasive, patient, and customer-focused while ensuring timely collection of dues and maintaining positive client relationships. Key Responsibilities: Make outbound calls to customers with pending dues and remind them of upcoming or overdue payments. Follow up regularly with defaulting customers to ensure payment recovery. Provide account information and resolve customer queries regarding billing or outstanding balances. Maintain accurate records of calls, payment commitments, and customer interactions. Negotiate repayment plans in alignment with company policies. Escalate complex cases or disputes to senior team members or legal team when necessary. Achieve daily, weekly, and monthly targets for collections. Maintain professionalism and ensure compliance with data privacy and regulatory standards. Key Skills & Competencies: Excellent communication and persuasion skills in [languages as applicable: English/Hindi/Marathi/Kannada/Gujarati/Telugu] Patience and ability to handle difficult conversations Basic knowledge of accounting or finance is a plus Familiarity with CRM systems or collection software is an advantage Good negotiation and interpersonal skills Target-driven and self-motivated