Customer Experience Engineer Hardware & Software Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a Customer Experience Engineer at our company in Mohali, you will be responsible for providing support to US clients facing common hardware and software issues. Your role will involve troubleshooting various devices such as laptops, desktops, Wi-Fi extenders, and security cameras. Additionally, you will need to establish a good rapport with customers to ensure quick resolution of their issues. Furthermore, you will be expected to suggest technical packages that cater to the specific needs of the customers. Key Responsibilities: - Troubleshoot a variety of devices including laptops, desktops, Wi-Fi extenders, and security cameras. - Engage with customers to build strong relationships and a...

Posted 4 days ago

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Customer Experience Engineer Hardware & Software Mind map IT Solutions

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a Customer Experience Engineer at our company located in Mohali, you will be responsible for providing support to US clients facing common hardware and software issues. Your primary duty will be troubleshooting various devices such as laptops, desktops, Wi-Fi extenders, and security cameras. Additionally, you will be expected to establish a good rapport with customers to achieve first-contact issue resolution while also identifying opportunities to upsell technical packages tailored to their needs. To excel in this role, you should have a solid understanding of PC hardware and proficiency in working with the MS Office Suite. Moreover, strong English communication skills and the ability to...

Posted 2 months ago

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