Payroll and Customer Support Representative Worklio

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: As a Partner Support Specialist at the company, your main responsibility will be to respond to partner support tickets related to various areas such as U.S. tax filings, onboarding and offboarding processes, employee documents (W-2s, W-4s, I-9s), and general Worklio platform use. Your role will include troubleshooting issues, resolving inquiries, and escalating to DevOps if necessary. It is essential to clearly document issues, resolutions, and follow-up steps in the ticketing system while also aiding in new partner onboarding and setup processes. Key Responsibilities: - Respond to partner support tickets covering U.S. tax filings, onboarding and offboarding processes, employe...

Posted 1 month ago

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Payroll and Customer Support Representative Worklio

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Partner Support Specialist at our company, you will be responsible for responding to partner support tickets covering various areas such as U.S. tax filings, onboarding and offboarding processes, employee documents (W-2s, W-4s, I-9s), and general Worklio platform use. Your role will involve troubleshooting issues, resolving inquiries, and escalating to DevOps if necessary. It is crucial to clearly document issues, resolutions, and follow-up steps in the ticketing system while also supporting new partner onboarding and setup processes. To excel in this role, we require you to possess a CPP or SHRM certification along with excellent English communication skills, both written and verbal. Y...

Posted 3 months ago

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