Payroll and Customer Support Representative Worklio

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Partner Support Specialist at our company, you will be responsible for responding to partner support tickets covering various areas such as U.S. tax filings, onboarding and offboarding processes, employee documents (W-2s, W-4s, I-9s), and general Worklio platform use. Your role will involve troubleshooting issues, resolving inquiries, and escalating to DevOps if necessary. It is crucial to clearly document issues, resolutions, and follow-up steps in the ticketing system while also supporting new partner onboarding and setup processes. To excel in this role, we require you to possess a CPP or SHRM certification along with excellent English communication skills, both written and verbal. You must have the ability to work night shifts according to U.S. hours and showcase strong troubleshooting and documentation skills. It would be advantageous if you have familiarity with tools like Zendesk, Jira, and Slack, as well as experience in supporting SaaS or PEO platforms. In return, we offer a competitive USD-based salary, remote work flexibility, training on our platform and systems, and the opportunity to be a part of a growing, supportive global team.,

Posted 1 week ago

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