1538 Penetration Testing Jobs - Page 12

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What Youll Do The Global Information and AI Security Senior Manager provides internal BCG technical consulting around information security architecture and security design measures for new projects, ventures and systems. The architect defines the desired end state to meet solution Security Goals and overall business goals. The Security Architect ensures the digital applications, tools, and services protect our data, our clientsdata, and our intellectual property; are resilient to cyber-attack; meet BCG policy and standards, regulatory requirements, and industry best practices; while using a risk-based approach to meeting BCG business needs and objectives. The Global Information and AI Security Senior Manager works with teams inside BCG to secure the building and maintenance of complex computing environments to train, deploy, and operate Artificial Intelligence/ML systems by determining security requirements; planning, implementing and testing security systems; participate in AI/ML/LLM projects as the Security Subject Matter Expert; preparing security standards, policies and procedures; and mentoring team members. What Youll Bring Bachelors degree (or equivalent experience) required. CSSLP certification required; additional certifications such as CISSP, CCSP, or CCSK strongly preferred. 7+ years of progressive experience in information security, specifically focused on secure architecture, secure development practices, and cloud-native security. Proven expertise supporting software engineering, data science, and AI/ML development teams, specifically with secure model lifecycle management, secure deployment practices, and secure data engineering. Expert understanding of the Secure Software Development Lifecycle (SSDLC), including secure architecture, threat modeling frameworks (e.g., MAESTRO, PASTA, STRIDE), penetration testing, secure coding practices, vulnerability management, and incident response. Demonstrated technical proficiency across multiple security technologies, platforms, and frameworks, with strong hands-on experience implementing secure cloud-native infrastructures (AWS, Azure, GCP). Familiarity with data warehouse and data lake environments such as Databricks, Azure Fabric, or Snowflake, including security best practices in managing and securing large-scale data ecosystems. In-depth knowledge and practical experience with AI and machine learning model security, ethical AI frameworks, secure handling of data, and comprehensive understanding of CI/CD pipelines specifically tailored for data science workloads. Extensive experience conducting security assessments, vulnerability triage, intrusion detection and prevention, firewall management, network vulnerability analysis, cryptographic implementations, and incident response analysis. Exceptional communication skills (written and oral), influencing capabilities, and ability to clearly articulate complex security concepts to stakeholders across various levels of the organization. Proactive professional development, continuous learning, active participation in industry forums, professional networks, and familiarity with current and emerging security trends and standards. Additional info YOURE GOOD AT The Senior Manager, Security and AI Architect excels at: Collaborating closely with software engineering, data science, data engineering, and cybersecurity teams to design, implement, and maintain secure solutions in agile environments leveraging cloud-native technologies and infrastructure. Defining security requirements by deeply understanding business objectives, evaluating strategies, and implementing robust security standards throughout the full Software Development Life Cycle (SDLC). Leading security risk assessments, threat modeling (utilizing frameworks such as MAESTRO, PASTA, STRIDE, etc.), security architecture reviews, and vulnerability analyses for client-facing digital products, particularly involving complex AI/ML-driven solutions. Advising development teams, including AI engineers and data scientists, on secure coding practices, secure data handling, secure AI/ML model deployment, and related infrastructure security considerations. Providing specialized guidance on secure AI model development lifecycle, including secure data usage, ethical AI practices, and robust security controls in Generative AI and large language model deployments. Actively participating in the APAC Dex process for managing digital builds, ensuring alignment with regional requirements, standards, and best practices. Staying ahead of emerging security trends and technologies, conducting continuous research, evaluation, and advocacy of new security tools, frameworks, and architectures relevant to digital solutions. Ensuring robust compliance with regulatory frameworks and industry standards, including ISO 27001, SOC2, NIST, and GDPR, particularly as they pertain to data privacy and AI-driven product development. Developing and delivering training programs on secure development, AI security considerations, and incident response practices. Partnering with internal stakeholders, articulating security risks clearly, influencing technical directions, and promoting comprehensive secure architecture roadmaps. Conducting vendor and market assessments, guiding tests, evaluations, and implementation of security products that address enterprise and client-specific information security requirements. Advising teams on compensating controls and alternative security measures to facilitate business agility without compromising security posture. Leading the implementation and continuous improvement of security tooling and practices within CI/CD pipelines, infrastructure-as-code (IaC), and model deployment automation. ",

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and overseeing the transition to cloud security-managed operations, all while ensuring compliance with industry standards and best practices. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the effectiveness of security measures and recommend improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of cloud security principles and frameworks.- Experience with identity governance and administration solutions.- Familiarity with regulatory compliance requirements related to security.- Ability to analyze and mitigate security risks effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in SailPoint IdentityIQ.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Solution Development Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Solution Architect, candidate would be primarily responsible for solution architecture effort on small to medium complexity deals. Lead or work as Lead Solution Architect on small to medium complex deals. Independently and with little oversight can come up with the solution. Conduct the solution reviews with SMEs and the delivery approvers. Attend calls with the client team to understand the requirement. Can be able to bring value and differentiated solution. Work on building the cost model for the solution. Should be good to work as individual contributor and good team player. When assigned responsibilities to lead the team, candidate should show leadership qualities to manage the team and get the work done.Roles & Responsibilities:Frequently interacts with senior client leadership.Develop statement of workPerforms Peer ReviewsAssists in performing QAHas led solution development for multiple deal typesWork with delivery leads for the approval of solution/effortsBring out technical differentiators and value in the solutionAble to represent the solution in front of the client leadership team. Professional & Technical Skills: Prior experience at least 3 years in leading solution development in a reputed organizationDeep knowledge and experience in Cyber security Infra Sec, App Sec, Threat and Vulnerability Management and Identity Access Management is necessaryShould be a good presenterShould have leadership qualitiesShould keep himself/herself up to date on various SA Cost models and processes, work independently to develop costing and pricingGood communication and collaboration skills Prior experience in leading solution development will be an advantageExperience in leading delivery and solution planning of large, complex dealsComfortable in using relevant tools and estimatorsComfortable working in extended working hoursCISSP, CISM, CISA Cloud Security knowledge and certification AWS, AzureSolution Architect Core TrainingSolution Architect Advance Training Additional InformationMinimum 15- year full time education with Bachelor or college degree in related field or equivalent work experience The candidate should have a minimum of 8 years of experience This position is based at our Pune office. Qualification 15 years full time education

Role & responsibilities Bachelor of Science/Engineering in cyber security, computer science or a related engineering discipline 14+ years of product cyber security engineering and software systems development experience; at least 2 years hands-on experience with penetration testing methodologies and tools. In depth knowledge of IEC 62443 and related cybersecurity standards. In-depth knowledge of requirements captures, cyber security threat modeling and systematic discovery of threats, as part of Secure Development Lifecycle, with broad understanding of potential vulnerabilities at different layers of hierarchical systems Cyber security certifications such as OSCP, GSEC, CEH Knowledge of state-of-the-art security analysis tools and various product cyber security safeguards. These include threat modeling, source code analysis, dynamic analysis, penetration testing and audit/compliance tools Excellent written and verbal communication and presentation skills. Adept at communicating with globally disperse cross functional teams. (Preferred) Strong knowledge in various cryptographic systems and requirements for authentication, authorization and encryption for various types of systems (Preferred) Intimate knowledge and experience with incident response management and risk assessment

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Threat Hunting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. A typical day involves collaborating with various teams to assess security needs, documenting the implementation of cloud security controls, and transitioning to cloud security-managed operations. You will engage in discussions to refine security strategies and ensure compliance with industry standards, all while adapting to the evolving landscape of cloud security threats and solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills in security practices.- Evaluate and recommend new security technologies and tools to improve the overall security posture. Professional & Technical Skills: - Must To Have Skills: Proficiency in Security Threat Hunting.- Strong understanding of cloud security principles and frameworks.- Experience with incident response and threat intelligence.- Familiarity with security compliance standards such as ISO 27001 and NIST.- Ability to analyze security incidents and develop mitigation strategies. Additional Information:- The candidate should have minimum 7.5 years of experience in Security Threat Hunting.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : CyberArk Privileged Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting the implementation of cloud security controls, and facilitating the transition to cloud security-managed operations. You will engage in discussions to refine security strategies and ensure compliance with industry standards, all while adapting to the evolving landscape of cloud technologies and security threats. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Conduct regular assessments of cloud security measures to identify potential vulnerabilities and recommend improvements.- Collaborate with cross-functional teams to ensure alignment of security practices with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in CyberArk Privileged Access Management.- Strong understanding of cloud security principles and best practices.- Experience with identity and access management solutions.- Familiarity with compliance frameworks such as ISO 27001, NIST, or GDPR.- Ability to analyze security incidents and develop effective response strategies. Additional Information:- The candidate should have minimum 3 years of experience in CyberArk Privileged Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : One Identity Manager Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and transitioning to cloud security-managed operations. You will engage in discussions to refine security strategies and ensure compliance with industry standards, all while adapting to the evolving landscape of cloud technologies. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and documentation of security policies and procedures.- Evaluate and recommend security technologies and tools to enhance the security posture. Professional & Technical Skills: - Must To Have Skills: Proficiency in One Identity Manager.- Good To Have Skills: Experience with cloud security frameworks and compliance standards.- Strong understanding of identity and access management principles.- Experience in designing and implementing security architectures for cloud environments.- Familiarity with risk assessment methodologies and security best practices. Additional Information:- The candidate should have minimum 3 years of experience in One Identity Manager.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : One Identity Manager Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and transitioning to cloud security-managed operations. You will engage in strategic discussions to align security measures with organizational objectives, ensuring a robust security posture in the cloud environment. Your role will also include reviewing and refining security policies and procedures to adapt to evolving threats and compliance requirements, ultimately contributing to the overall security strategy of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain comprehensive documentation of security architecture and controls.- Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in One Identity Manager.- Strong understanding of cloud security principles and best practices.- Experience with identity and access management solutions.- Familiarity with regulatory compliance frameworks such as GDPR, HIPAA, or PCI-DSS.- Ability to analyze security incidents and implement effective remediation strategies. Additional Information:- The candidate should have minimum 5 years of experience in One Identity Manager.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : CyberArk Privileged Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to document the implementation of cloud security controls and facilitate the transition to cloud security-managed operations, ensuring that all security measures align with organizational objectives and compliance standards. You will also engage in discussions to refine security strategies and address any emerging challenges in the cloud environment, contributing to a secure and efficient operational landscape. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and maintain comprehensive documentation of cloud security architecture and controls.- Evaluate and recommend security technologies and practices to enhance the cloud security posture. Professional & Technical Skills: - Must To Have Skills: Proficiency in CyberArk Privileged Access Management.- Strong understanding of cloud security principles and best practices.- Experience with identity and access management solutions.- Familiarity with compliance frameworks such as ISO 27001, NIST, or GDPR.- Ability to analyze security incidents and implement corrective actions. Additional Information:- The candidate should have minimum 3 years of experience in CyberArk Privileged Access Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : SailPoint IdentityIQ Good to have skills : Security Architecture DesignMinimum 18 year(s) of experience is required Educational Qualification : Minimum 15 years of full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting the implementation of cloud security controls, and overseeing the transition to cloud security-managed operations. You will engage in strategic discussions to align security measures with organizational objectives, while continuously evaluating and enhancing security protocols to adapt to evolving threats and technologies. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate workshops and training sessions to enhance team understanding of security protocols and best practices.- Conduct regular assessments of security frameworks to ensure compliance with industry standards and regulations. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Good To Have Skills: Experience with Security Architecture Design.- Strong understanding of cloud security principles and practices.- Experience in risk assessment and management related to cloud environments.- Ability to design and implement security controls tailored to specific business needs. Additional Information:- The candidate should have minimum 18 years of experience in SailPoint IdentityIQ.- This position is based at our Chennai office.- A Minimum 15 years of full time education is required. Qualification Minimum 15 years of full time education

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Security Architecture Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BE or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to document the implementation of cloud security controls and facilitating the transition to cloud security-managed operations, ensuring that all security measures align with organizational objectives and compliance standards. You will engage in discussions to refine security strategies and provide guidance on best practices, contributing to a secure and efficient cloud environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain comprehensive documentation of security architecture and controls.- Conduct regular assessments of security measures to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Security Architecture Design.- Strong understanding of cloud security principles and frameworks.- Experience with risk assessment and management methodologies.- Knowledge of compliance standards such as ISO 27001, NIST, or GDPR.- Familiarity with security tools and technologies for threat detection and response. Additional Information:- The candidate should have minimum 5 years of experience in Security Architecture Design.- This position is based in Coimbatore.- A BE or MCA or MSc with Good Computer Science Background with good academic record of 65 and above is required. Qualification BE or MCA or MSc with Good Computer Science Background with good academic record of 65 and above

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and overseeing the transition to cloud security-managed operations. You will engage in strategic discussions to align security measures with organizational objectives, ensuring a robust security posture in the cloud environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills in cloud security.- Evaluate and recommend new security technologies and practices to improve the overall security framework. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Good To Have Skills: Experience with cloud security frameworks and compliance standards.- Strong understanding of identity governance and administration.- Experience in implementing security controls in cloud environments.- Familiarity with risk assessment methodologies and security best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in SailPoint IdentityIQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org We are seeking a seasoned and strategic Information Security Lead to spearhead our cybersecurity initiatives and lead a team of talented security engineers. In this critical role, you will be responsible for defining security strategy, optimising security architecture, and driving execution across multiple security domains including cloud, network, application, and endpoint security. You will serve as both a technical expert and a team leader, ensuring the organization's digital assets are well protected while fostering a high-performing security team. If you bring a passion for security, strong leadership skills, and a track record of building secure enterprise environment then we want to hear from you. Infosec Lead Responsibilities: As an Infosec Lead, your responsibilities will include: Lead a team of security engineers, overseeing their work, mentoring them, and ensuring alignment with organizational objectives. Manage end-to-end execution of IT security projects, including design, planning, implementation, and ongoing optimization ofsecurity architecture, infrastructure and solutions. Define and implement next-generation security strategies, architectures, and governance processes. Partner with key stakeholders across business units to understand requirements and deliver for-purpose security solutions. Validate and manage Business Continuity (BCP) and Disaster Recovery (DR) plans, coordinating with relevant teams. Prepare, review, and maintain documentation including incident reports, policies, procedures, and technical recommendations. Continuously assess and enhance the organizations security posture across antivirus, application control, rewall, SIEM, VPN, SSL, IDS/IPS, and more. INFORMATION SECURITY LEAD JD Develop and enforce infrastructure and application hardening strategies aligned with best practices. Lead threat modeling, risk assessments, and vulnerability remediation efforts. Identify new tools, opportunities, and innovations to improve Security Operations and efficiency. Drive implementation of audit recommendations, and continuously in-tune security appliances and controls. Maintain expertise in threat landscape analysis and risk profiling, and apply it to organizational defense mechanisms. Manage relationships with external vendors, security product providers, and managed services partners. Oversee vulnerability management and penetration testing programs; ensure timely mitigation and closure of findings. Collaborate with application, DevOps, and infrastructure teams to integrate security into DevSecOps pipelines. Present detailed security posture reports, KPIs, and dashboards to senior leadership and the board. Infosec Lead Requirements: To be successful in this role, you should have: 10+ years of experience in Information Security, with 3+ years in a team leadership role managing security teams. Proven experience in leading cross-functional team, mentoring security engineers, and building strong team dynamics. Expertise in developing and managing security architectures, policies, and controls across cloud and on-prem environments. Hands-on experience with cloud security in Azure and AWS environments. Proficient with security tools including rewalls (SonicWALL, Fortinet), SIEM, endpoint protection, network monitoring, and IAM solutions. Deep knowledge of routing, switching, and network segmentation practices for secure infrastructure design. Familiarity with ISO 27001, NIST, CIS, PCI-DSS, and other global security standards. Proficient in DevSecOps methodologies, tools, and CI/CD integration. Experience presenting security metrics, dashboards, and strategic updates to executive stakeholders. Bachelor'ss degree in Computer Science, Information Systems, or related field; certiifications such as CISSP, CISM, CCSP, or CEH are preferred. Strong understanding of threat intelligence, incident response, and forensics. Excellent communication skills with the ability to simplify complex technical topics for business audiences. Personal Attributes and Soft Skills Team Leadership: Builds, mentors, and inspires a high-performing security team; leads with integrity, empathy, and technical credibility. Strategic Thinking: Aligns security initiatives with business goals, ensuring a proactive and forward-thinking security posture. Customer Focus: Balances security needs with user experience and business priorities. Problem-Solving Skills: Approaches challenges analytically and methodically to design effective, ong-term security solutions. Project & Task Ownership: Takes full accountability for delivering results across people, process, and technology. Mentorship: Guides junior engineers with structured feedback, hands-on coaching, and growth opportunities. Requirement Understanding: Converts business and technical requirements into well-dened security policies and actions. Proactive Approach: Anticipates security risks, stays updated with industry trends, and responds with agility. Effective Time Management: Prioritizes competing demands effectively while managing incidents and projects simultaneously. Additional Information We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us ecchr@eccouncil.org and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data - Privacy Policy | EC-Council (eccouncil.org).

Security Analyst/ Pen Tester Join us as a Security Analyst at Dedalus , one of the Worlds leading healthcare technology companies, at our team in Chennai, India to do the best work of your career and make a profound impact in providing better care for a healthier planet. LINK TO APPLY : https://tinyurl.com/2x9mn999 What youll achieve As a Security Analyst , you will be part of our highly successful team, utilising your skills for Security Vulnerability Analysis/ Penetration Testing where you will test, assess, exploit & report the security vulnerabilities in the software application, infrastructure and provide recommendations for the suitable solution/ remedy. Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector. You will: Security Vulnerability Analysis/ Threat Modelling & Risk Assessment Executing static code review using automated SAST tools & False Positive Analysis Performing dynamic testing (DAST) using automated tools like Burp-suite, Invicti/ Nessus Manual Penetration Testing and Ethical Hacking technics to exploit vulnerabilities Prepare assessment & validation report on the vulnerabilities & risks with impact, artifacts, recommended solution/ mitigation and POCs Explain threats & present assessment reports to Developer/ Architect community Take the next step towards your dream career. At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed: Essential Requirements: Minimum four-year experience in security vulnerability analysis and Pen testing (VAPT) on cloud services, web products/ enterprise applications. Ability to execute Appsec tools; Mandatory to know industry standard tools like – Burp-suite, Invicti & Fortify (or any SAST tool), Cloud-Native tools and open-source tools like - Kali, Nmap, Wireshark, Metasploit, ZAP, Echo Mirage. Technical Knowledge on SDLC and implementation essentials of various application types - Desktop, Web, API, Mobile (Hybrid/ Native) & Cloud (AWS, Azure, or GCP). Ability to understand & review Java or .NET (must have), Angular (nice to have) code with respect to security vulnerability. Clear understanding on OWASP, GDPR/ ISO Security standards. Exposure to DevAppSec automation & scripting is preferred. Valid Certification in VAPT/ Ethical Hacking in Mobile /Web /Cloud security is must. Knowledge of AI tools & securing Docker containers like Kubernetes are advantages. Understanding of real world threats & data protection acts are preferred We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application Closing date: 18th August 2025 Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and on this journey, we must remain authentic and realistic but also ambitious. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software

Key Responsibilities: Perform in-depth penetration testing, vulnerability assessments, and security reviews of applications, infrastructure, and networks. Identify, exploit, and document security vulnerabilities across systems and provide remediation recommendations. Simulate sophisticated attacks to test the strength of security controls and identify potential areas of compromise. Collaborate with development, infra, and DevOps teams to integrate security into the development lifecycle and Infrastructure-as-Code (IaC) security. Develop comprehensive security test plans, methodologies, and tools to ensure effective assessment of systems. Create detailed reports that outline vulnerabilities, risks, and recommended mitigations. Perform threat modeling and risk assessments to prioritize testing efforts. Monitor network traffic for threats and respond to security incidents. Ensure security best practices in Cloud environments, security controls for cloud workloads, IAM policies, and network security. Monitor and respond to cloud security incidents using SIEM and cloud-native security tools. Integrate and automate security testing and compliance checks into CI/CD pipelines using tools like SAST, DAST, and IAST . Required Skills & Qualifications: 2-3 years of experience in cybersecurity with a focus on Penetration testing or Ethical Hacking , Application Security, Cloud Security, and DevSecOps . Experience with security tools such as Burp Suite, Metasploit, Nessus, Wireshark, SonarQube, AWS WAF, Google WAF, Kali Linux, and other vulnerability scanning tools, etc. Knowledge of SIEM , EDR , NIST, CIS, and OWASP security frameworks. Proficiency in scripting (Python, Bash, PowerShell) for security automation. Industry certifications like CEH, Security+, AWS/GCP Security, or any DevSecOps-related certification (preferred but not mandatory). Excellent written and verbal communication skills to effectively report vulnerabilities and collaborate with stakeholders. Education Qualification: B.E./B.Tech Location: Noida Sector 135

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.