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8.0 - 10.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4. Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: PEGA.
Posted 2 months ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Meet Our Team: Cloud Release management will collaborate will all the engineering teams within the TSO organization and advocate for quality delivery of products for both internal and external Pega Cloud clients. The team responsible for the software release management lifecycle, including Planning of the software releases, tracking, risk management, testing, communication, and release/deployment along with it focusing on coordinating various aspects of production and projects into one integrated solution. Picture Yourself at Pega: You will be part of a highly innovative company changing how companies work and optimize their outcomes. In this role you will be part of a highly collaborative team that is well versed and skilled in their space. You will be an adaptive/flexible change agent driving data driven decisioning while seeing the benefits of your hard work turn into business outcomes. What You'll Do at Pega: Planning and implement cloud-based Software release life cycle. Producing deployment, implementation, and run books plans. Tracking results of test automation suites Collaborating cross-functionally. Manage relationships and coordinate projects between different teams. Conducting release readiness and milestone reviews Ability to coordinate multiple teams to ensure tasks are completed in time with the release schedule. Knowledge of DevOps and continuous integration and development (CI/CD) tools & Jenkins Experience with agile methodologies Communicate all key project plans, commitments, and changes including requirements. Who You Are: 5-7 years of relevant experience and passionate about cloud technologies, well versed with AWS core concepts and services. Have knowledge with infrastructure-as-code delivery model. Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Managing the development of deliverables into production environments Maintaining release schedules for every core service and ensuring it aligns with major, minor, patches and other stakeholders. Working with release engineers to comprehend code merges and branch ramifications. Experience with agile methodologies Strong analytical and problem-solving skills Excellent communication and teamwork skills. What You've Accomplished: Required Qualification Bachelor's degree in Computer Science, Information Technology, or a related field 5+ years of experience in cloud technologies Experience with infrastructure-as-code tools & Delivery model. Knowledge in any one of the scripting languages such as Python and Lambda, and configuration management tool such as Ansible Strong analytical and problem-solving skills Any cloud certification (AWS, GCP or AZURE) Excellent communication and teamwork skills. Desired Qualification Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins Managing the development of deliverables into production environments Maintaining release schedules for every core service and ensuring it aligns with major, minor, patches and other stakeholders. Working with release engineers to comprehend code merges and branch ramifications. Experience with agile methodologies Good with troubleshooting and RCA using monitoring data and log analysis Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LS-SJ1 Job ID: 22101 Show more Show less
Posted 2 months ago
8.0 - 10.0 years
10 - 12 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: PEGA.
Posted 2 months ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role as associate vice president level What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You’ll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. You’ll Also Be Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need You’ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You’ll Also Need Experience of working with development and testing tools, bug tracking tools and wikis Experience in multiple programming languages or low code toolsets Experience of DevOps, Testing and Agile methodology and associated toolsets A background in solving highly complex, analytical and numerical problems Experience of implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance Show more Show less
Posted 2 months ago
5.0 - 8.0 years
7 - 10 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: PEGA.
Posted 2 months ago
6.0 years
0 Lacs
Hyderābād
Remote
Job Description: In the role of Technology Analyst you will interface with key stakeholders and apply your technical proficiency in design coding unit testing code reviews deployments and production support of the GUL platform using your Microfocus Cobol technology skillset You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued Key Responsibilities: Design coding unit testing QA support deployment and warranty support in GUL admin platform o Work with clients both internal and external o Design code and unit test for new requirements in the GUL platform in Microfocus Cobol o Fix QA reported defects o Help in design and code reviews o Prepare documentation for production deployments o Region compiles o Warranty support of deployed production code changes Additional Responsibilities: 6 years of software industry experience 5 years of experience with Microfocus Cobol 2 years of experience with creating JCLs Good Communication Skills Ability to multi task and to work effectively in teams with remote and onsite resources Preferred Skills: Microservices, Springboot, Drools, BA Life Insurance, Angular JS , +Pega, Progress->Microservices, Springboot, Drools, BA Life Insurance, Angular JS , +Pega, Progress
Posted 2 months ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Meet Our Team Our team lives and breathes the Pega delivery vision: quickly building high-quality, outcome-driven applications that evolve with the changing needs of business. As a key member of the Pega Consulting team, you will work with a passionate and driven project team, delivering new and innovative business and technical solutions using Pega technology. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help us design, develop, implement and test the next generation customer centric solutions. This is your chance to get your hands-on leading technology that figures out what people really care about. What You'll Do At Pega Partner with our world leading clients to deliver high quality technical solutions across all phases of the software development lifecycle Utilize your outstanding technical consulting skills to demonstrate new and innovative ways to implement software solutions Mentor and train our clients in Pega technology Leveraging your Thought Leadership skills, you’ll engage, educate and enable your clients’ resources on Industry and Pega Best Practices. Collaborating with a high performing Pega delivery team you will ensure the solution meets or exceeds your client’s expectations. Who You Are You are a highly technical hands on individual who is passionate about exploring and applying Pega technology to help solve business problems. CSSA Certification BS Degree with at least 5 years of progressively responsible experience or Master’s Degree with at least 3 year of experience in building and implementing model-driven, enterprise-level business solutions. Excellent time management and organization skills, with the capability to manage multiple competing priorities Exceptional interpersonal skills and the ability to communicate, partner and collaborate Willingness to go the extra mile Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & IT stakeholders Capacity to work in teams as well as alone Capacity to lead technical team Ability to match technology solutions to customer needs What You've Accomplished You’ve built and implemented model-driven, enterprise-level business solutions and applications. You’ve led end-to-end delivery of medium to large component of bigger solution. You’ve been exposed to a variety of technologies including Application Servers, programming languages, relational and non-relational data bases and integration techniques. You’ve demonstrated knowledge of and applicability of Object-Oriented techniques and principles. You’ve delivered solutions in Agile and Scrum methodologies. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 22054 Show more Show less
Posted 2 months ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Meet Our Team Our team lives and breathes the Pega delivery vision: quickly building high-quality, outcome-driven applications that evolve with the changing needs of business. As a key member of the Pega Consulting team, you will work with a passionate and driven project team, delivering new and innovative business and technical solutions using Pega technology. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help us design, develop, implement and test the next generation customer centric solutions. This is your chance to get your hands-on leading technology that figures out what people really care about. What You'll Do At Pega Partner with our world leading clients to deliver high quality technical solutions across all phases of the software development lifecycle Utilize your outstanding technical consulting skills to demonstrate new and innovative ways to implement software solutions Mentor and train our clients in Pega technology Leveraging your Thought Leadership skills, you’ll engage, educate and enable your clients’ resources on Industry and Pega Best Practices. Collaborating with a high performing Pega delivery team you will ensure the solution meets or exceeds your client’s expectations. Who You Are You are a highly technical hands on individual who is passionate about exploring and applying Pega technology to help solve business problems. CSSA certification BS Degree with at least 5 years of progressively responsible experience or Master’s Degree with at least 3 year of experience in building and implementing model-driven, enterprise-level business solutions. Excellent time management and organization skills, with the capability to manage multiple competing priorities Exceptional interpersonal skills and the ability to communicate, partner and collaborate Willingness to go the extra mile Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & IT stakeholders Capacity to work in teams as well as alone Capacity to lead technical team Ability to match technology solutions to customer needs What You've Accomplished You’ve built and implemented model-driven, enterprise-level business solutions and applications. You’ve led end-to-end delivery of medium to large component of bigger solution. You’ve been exposed to a variety of technologies including Application Servers, programming languages, relational and non-relational data bases and integration techniques. You’ve demonstrated knowledge of and applicability of Object-Oriented techniques and principles. You’ve delivered solutions in Agile and Scrum methodologies. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 22052 Show more Show less
Posted 2 months ago
4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Hiring for a Pega Developer Location - Pune Years of Experience - 4 years and above Role Responsibility: CSSA certified 4-6 years Pega development experience 2-3 medium to large scale application developments in Pega/Pega Customer Service Good hands-on experience on basic and advanced Pega rules Experience in case management Good experience on Connector and Service Rules development Experience in UI and skins development Should be able to understand and explain class structure designs Show more Show less
Posted 2 months ago
5.0 - 8.0 years
1 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
The Senior Business Analyst role supports the business/product owner in translating customer insights into actionable User Stories for development teams to implement in short sprints. This role collaborates with stakeholders to complete required artefacts, aligns the team, and supports developers, analysts, and quality engineers in understanding product needs to ensure successful delivery. Responsibilities Collaborate with Product Owners to define and document business requirements, translating customer insights into clear Stories with Acceptance Criteria. Support backlog prioritization and ensure value delivery. Partner with stakeholders to define product vision and desired outcomes. Refine the backlog, provide clear requirements, and proactively address risks and blockers. Provide clarity on requirements, mentor Analysts, and foster continuous process improvement. Participate in sprint demos and support team collaboration. Ensure incremental delivery, maintain industry and market knowledge, and measure success through customer-centric outcomes and delivery efficiency. Skills Must have Minimum 5+ years of experience as a Business Analyst. Must have experience in the Business, Corporate, and Institutional Banking Customer Onboarding. Proven expertise in multiple business units, complex environments, and methodologies like Agile and Waterfall. Strong knowledge of analysis methods, tools, and techniques. Experience with Client Onboarding Tools such as Fenergo, Pega, Salesforce, etc. Knowledge of Sanctions, Risk Rating, and Compliance Processes. API Development and Integration Skills. System Integration Expertise. Experience in workflow management, process engineering/design, and familiarity with the Fenergo product is desirable. Strong skills in eliciting and documenting business requirements, problem-solving, and group facilitation. Proficiency in Agile methodologies and a customer-focused mindset. Nice to have Lending , AML or Fincrime. Strategic mindset with the ability to predict and motivate customer behavior. Creativity and problem-solving abilities to tackle diverse situations. Experience in initiative justification, including cost-benefit analysis and ROI. Knowledge of product design and development from concept to production. Strong adaptability to situational demands and evolving requirements. Familiarity with promoting innovation and cultivating collaborative team environments. Excellent decision-making and stakeholder management skills.
Posted 2 months ago
8.0 - 10.0 years
15 - 20 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: PEGA. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5.0 - 8.0 years
3 - 7 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: PEGA. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5.0 - 8.0 years
9 - 14 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PEGA. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: PEGA. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: PEGA. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What Youll Be Doing... The Digital Experience & Platforms team is looking for an individual to be part of its User Acceptance testing team. This role plays an important part in our companys delivery of quality systems and applications that are used by both our customers and our internal teams. You will be part of a team that will test and certify enhancements made to personalization use cases and other activities. The team is also responsible for performing regression testing and working with GTS to drive defects through to closure. Responsibilities Working with the team to ensure test cases are written in qTest for every release cycle and executed Attend grooming calls as time allows so you become more involved with the project teams Provide input to and shape UAT processes in alignment with industry best practices Provide analysis and metrics for projects and overall release on an ongoing basis Ability to multi-task and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases Working on release days to make sure testing is underway and critical issues are identified before the start of the business day Work with pillar leads and project owners to make sure their projects are being tested as thoroughly as possible Identifies the need for and oversees the implementation of effective tools and approaches to increase sales performance and market share. Communicating project status, timelines, deliverables, and roadblocks to partners and team members. What were looking for... Someone who is passionate about the customer experience and who is committed to delivering quality projects. An ideal candidate would be a self-starter that is comfortable working without a lot of supervision. Experience with project management and UX/CX is a plus. Receives broad guidance & is accountable for project or program results. Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results. Work is accomplished without considerable direction. Delegates work to lower-banded team members and vendor resources. Youll Need To Have Bachelors degree or four or more years of work experience. Four or more years of relevant work experience. Experience balancing multiple software development or automation projects. Experience with Pega platform and understanding of its capabilities Two or more years Wireless/Channel experience Working knowledge of UAT processes Experience with User experience testing approach and tool Strong verbal and written communication and presentation skills Good time management skills with proven ability to meet deadlines. Ability to work independently and demonstrate initiative, make sound business decisions Strong interpersonal and project management skills. In-depth knowledge of Sales Systems, business processes, and Verizon product / service offerings Even better if you have: Understanding/Experience MarTech Tools - Adobe Analytics/Google Analytics/Marketo Functional knowledge of JIRA, qTest, PMP Certification Thorough understanding of Agile, SQA methodologies and SDLC Thorough understanding of Verizon programs, products, policies and procedures. If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above. #VBGDXP Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Locations Hyderabad, India Chennai, India Show more Show less
Posted 2 months ago
2.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
As a PEGA Architect , canddiate would be responsible for driving the BPM strategy along with customer stakeholders Candidate will work closely with business analysts, solution architects, and project managers to understand the requirements and deliver solutions that meet the business needs and expectations. He/She will be working as a team player and will also mentor and coach junior Pega developers and ensure adherence to best practices and standards. He/She should provide innovative approaches to the existing design with the new features available in the Pega. Primary Skills: Certificate: PEGA CSSA Certification Toolset Exp: Exp in Pega 8.0 and Above Messaging Tools: Jira, Confluence, Service Now Experience in Process, Case & Interface: Design & Development Database -postgresql, SQL Server, Security & reporting Features Good to have: Constellation Customer Service Framework Skills and qualifications 5+ years of experience within the field of BPM, More than 3+ years of experience of application development and architectural experience using PEGA Platform Should be Pega certified Systems Architect (PCSA) Strong experience in design patterns and transaction management, with a focus on PEGA patterns and PEGA integrations Should have experience with the new Pega features like Pega Constellation and App studio Sound knowledge of Agile/Scrum methodology and software development lifecycle Ability to learn quickly and work well in geographically distributed teams Knowledge on various PRPC concepts, PRPC flows, Ruleset, Assignments, Utilities, Decisions Implementation of class structures design, application frameworks, and data Models by coordinating with Lead Developer/Architect. Using Pega Logs, Tracer for troubleshooting application issues, coding bugs, and bottlenecks Should be conversant with Rule Types like UI, Correspondence, Integrations, Import & Export tools, Bulk processing tools, Email and re-use aspects of application developmen
Posted 2 months ago
11.0 - 13.0 years
8 - 12 Lacs
Hyderabad
Work from Office
ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don t, won t or can t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Database Administration Advisor Position Overview The Database Administrator Advisor is responsible for installing, configuring, administering, and maintaining the database environments, including providing high security of protected health information, monitoring and investigating issues with production applications, evaluating and identifying operational issues within the databases. The DBA will be responsible for working on tickets and monitoring of the database environment and completing user requests for access, change requests, scripts and responding to performance issues. The DBA will review database level code and ensure adherence to DBA standards and best practices. Qualifications Technical: 11 - 13 years of experience with Database Development and Administrations11+ years of experience with Oracle and SQL Server Experience with Robotic and Mining Platforms such as Pega Robotics, Blue Prism, Stereo Logic and UiPath Performance monitoring Analysis and tuning of sql statements Capacity Planning/Storage Extensive understanding of DBA concepts and Best Practices Good experience in data replication strategies using tools like Qlik Extensive experience in scripting, stored procedures, triggers, query development Working knowledge of DevOps tools like Ansible, Jenkins Replication & HA Solutions Database and SQL Performance Analysis Troubleshooting and RCA experience, Incident Management Able to recommend, set and apply Standards and Best Practices ITIL: Change Management Process and Procedures Monitoring tools - IDERA, Dynatrace, Oracle Tuning Advisor, Toad Security and User Management, including Azure AD Integration and Identities Backup/Recovery and Disaster Recovery Procedures Standardized Database Maintenance Non-Technical: Documentation Development Excellent Interpersonal and Communications Skills Capable of working independently and in a team Meet SLAs set forth by Customers/clients Project Management Inventory Management and Audit Mentoring Junior DBAs Multi asking and Workload Management Location & Hours of Work Hyderabad Innovation Hub (HIH) - this role will also be required to support after hours deployments 1 to 2 times a week @10pm eastern time. Night Shift 5:30pm to 2:30am IST 8:00am to 5:00pm EST 6:00am to 3:00pm MST Equal Opportunity Statement About Evernorth Health Services
Posted 2 months ago
3.0 - 6.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Job Description WHO WE ARE Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017 The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI Named among the best workplaces in the U S by Great Place to Work six times, honored on FORTUNE Magazines inaugural list of the 100 Best Workplaces for Millennials, and chosen as the ?Market Leader in Incentive Compensation? by CRM magazine Were building a culture of success and are looking for motivated professionals to join us! THE OPPORTUNITY This is an exciting opportunity for a proactive and results-oriented individual to play a crucial role in driving customer success at scale As a Digital Success Manager, you'll be responsible for executing established automated and scaled programs focused on onboarding, adoption, expansion, and retention across a broad customer base You'll leverage digital tools and resources to engage customers within defined segments Youll help to identify opportunities directly, while collaborating closely with our Client Executives on strategic opportunities requiring deeper engagement and resources While the overall strategy and program design are established, your ability to effectively execute these programs, identify key signals for targeted human intervention, and drive positive customer outcomes will be critical This role requires a blend of operational excellence, strong communication skills, laser-focused prioritization, and the ability to identify and escalate opportunities for both preventing churn and driving revenue growth through cross-sell and upsell within your assigned customer segments THE TEAM Our Digital Success team, a function of Customer Success, is focused on efficiently and effectively driving customer value through well-defined scaled programs We benefit from a strong leadership team that provides the strategic direction and tools necessary for successful execution We're committed to leveraging technology to enhance the customer journey, and this role is integral to ensuring the smooth and impactful delivery of our digital engagement strategy This includes specific human touch points integrated into our programs to address critical junctures for both retention and expansion The Skillset 2+ years of experience in a customer-facing role within a SaaS environment, with exposure to customer success, account management, or business development principles You have a knack for effectively engaging with customers at scale You're comfortable navigating Salesforce and customer success platforms like Gainsight You are detail-oriented and excel at executing established processes and workflows to drive customer outcomes You possess strong communication skills with the ability to deliver clear, concise, and engaging messages through various channels You're organized and capable of managing your time effectively to engage with a large portfolio of customers through defined programs You have a proactive approach to identifying customer needs and potential risks within your assigned segments and escalating them appropriately Experience contributing to customer retention and revenue growth through the effective execution of scaled programs is desirable Within Three Months, Youll Have a strong understanding of how an Xactly DSM works with their customer base Understand the function of each Xactly department and how Digital Success aligns with and collaborates each org Gain a strong understanding of Xactlys Suite of Products and sales performance management and planning and complete Incent Admin Certification Work closely with your colleagues, shadowing customer conversations and activities to recognize opportunities to scale touchpoints Familiarize yourself to your entire portfolio of accounts and begin to proactively manage the portfolio identifying risks and opportunities Within Six Months, Youll Effectively execute established scaled programs focused on onboarding, adoption, and early risk identification for your assigned customer segments Manage responses and engagement through automated communication workflows and digital resources to drive product value and opportunities Learn to identify key trigger points and customer behaviors that necessitate personalized human intervention for retention and potential expansion Utilize data and dashboards to monitor customer engagement within your programs and identify trends or areas requiring attention Continue to expand your product knowledge and understanding of internal processes to effectively support customers through digital channels and escalate appropriately Complete your Xactly University Learning Path for relevant Xactly products Within Twelve Months, Youll Be a reliable and effective executor of our digital success strategy, contributing to positive customer outcomes and achieving key performance indicators within your assigned customer segments Independently manage your engagement with your customer portfolio through the defined scaled programs, demonstrating a strong understanding of when and how to apply targeted human touch Proactively identify and escalate opportunities for improving the effectiveness of our scaled programs based on your observations and customer interactions Demonstrate a solid understanding of how your execution contributes to overall customer retention and revenue growth within your assigned portfolio Benefits & Perks Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite(if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program OUR VISION: Unleashing human potential to maximize company performance We address a critical business need: to incentivize employees and align their behaviors with company goals OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day were committed to upholding them by delivering the best we can to our customers Xactly is proud to be an Equal Opportunity Employer Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us #HYBRID Show more Show less
Posted 2 months ago
6.0 - 9.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Experience in PRPC base product with good hands-on experience in integration services such as web services, JMS, MQ series and frameworks Hands on experience in OOAD, architecture definition Working experience on database SQL programming Experience with BPM implementation methodology like Smart BPM, Scrum and onshore-offshore mode Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc Enforce best practices in PEGA architecture / design / coding Experience with estimation Knowledge on DSM, mobile Framework Experience with App-server configurations, deployment in complex technical environment Candidate should have CSA/CSSA Certification Primary Skills Pega BPM PegaRULES Process Commander (PRPC) CSA/CSSA Certified Secondary Skills CPDC is added advantage
Posted 2 months ago
15.0 - 20.0 years
13 - 18 Lacs
Pune
Work from Office
Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Icertis Contract Intelligence ICI Platform Functional Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. A typical day involves collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Icertis Contract Intelligence ICI Platform Functional.- Strong understanding of business process modeling and analysis.- Experience with stakeholder management and communication.- Ability to develop and present business cases effectively.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 5 years of experience in Icertis Contract Intelligence ICI Platform Functional.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
15.0 - 20.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Icertis Contract Intelligence ICI Platform Functional Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. A typical day involves collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Icertis Contract Intelligence ICI Platform Functional.- Strong understanding of business process modeling and analysis.- Experience with stakeholder management and communication.- Ability to translate business requirements into technical specifications.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Icertis Contract Intelligence ICI Platform Functional.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
15.0 - 20.0 years
13 - 18 Lacs
Pune
Work from Office
Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Icertis Contract Intelligence ICI Platform Functional Good to have skills : businessMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. A typical day involves collaborating with various stakeholders to understand their needs, analyzing existing processes, and developing strategic business solutions that align with the client's vision. You will also engage in discussions to refine business cases and ensure that the proposed solutions are feasible and impactful, ultimately driving the success of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and present business cases that outline the benefits and costs associated with proposed solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Icertis Contract Intelligence ICI Platform Functional.- Strong understanding of business process modeling and analysis.- Experience with stakeholder management and communication.- Ability to translate business requirements into technical specifications.- Familiarity with project management methodologies and tools. Additional Information:- The candidate should have minimum 5 years of experience in Icertis Contract Intelligence ICI Platform Functional.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
15.0 - 20.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Icertis Contract Intelligence ICI Platform Functional Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative business solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Icertis Contract Intelligence ICI Platform Functional.- Strong understanding of business process modeling and analysis.- Experience with stakeholder management and communication.- Ability to develop and present business cases effectively.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Icertis Contract Intelligence ICI Platform Functional.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
5.0 - 10.0 years
10 - 15 Lacs
Hyderabad
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role will be responsible for the below: Design and build solutions by increasing customer satisfaction and align solutions to the business and IT Initiatives for the PEGA CDH. Build solutions with an engineering mindset that not just achieve functional objectives but also cater to non-functional requirements with consistent performance that help our business to grow revenue. Interact with local and global business analysts, project managers, technical architects, and developers, detailing the design and driving quality end-to-end solutions from PEGA CDH Collaborate closely with global technology teams and support functions, with regards to strategy, operating model, implementation, production support transition and project lifecycle governance. Driving design, development, testing and deployment of maintainable solutions within PRPC Rules environment with PEGA CDH Bringing Pega technical expertise performing analysis of client requirements, provide solution architecture, and design. Performance tuning, performance analyze, log analyze and defects fixing. Designing class structures, application frameworks, and data models Requirements To be successful in this role, you should meet the following requirements: (Must have Requirements) 5+ years of experience in Software Engineering with PEGA CDH based platform. In-depth knowledge integrations like SOAP, REST and other PEGA provided API. Solid understanding on oracle, XML, Java and SQL Should have working experience on Situation Layer Cake concepts and adopted the same while defining project architecture. Should have working knowledge in PEGA CDH, Architecture, Pega Version Upgrade, managing the parallel development. Indexing, Arching Purging, Session management, Customized logging, creating custom Guardrail, very good knowledge on PDC, Class Dependencies, Rule Dependents, etc. Should have conducted architecture design reviews, code walkthroughs, and performance and security reviews. Should have good understanding on Cassandra for PEGA CDH Support /Guide teams in Creation of re-usable assets, frameworks, solution packs. Good understanding on PEGA CDH best practices, implementation life cycles Proficiency in using JIRA and Confluence Should have PEGA Upgrade experience. Strong knowledge on various Pega PRPC concepts and rule types like Activities, Functions, Data Transforms, Authentication Service, Reporting, Agents, and Ruleset Pega CSA (Certified System Architect) Pega CSSA (Certified Senior System Architect) Pega CLSA (Certified Lead System Architect) Optional Pega CPDC (Certified Pega Decisioning Consultant) Optional
Posted 2 months ago
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