216 Pdca Jobs - Page 9

Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. The Opportunity | Director of Quality As a Quality Leader you will ensure all services meet quality standards as per the business requirements. Your primary responsibilities would include understanding customer expectations and needs, aligning to Teleperformance’s Quality standards. In this role you will be managing quality control processes and driving strategy to optimize business and functional deliveries. The Responsibilities Managing QA Framework Implementation. Focusing on reviewing key drivers, metrics, and operational processes that drive KPI results Defining audit strategies to ensure maximum improvement in quality performance. Optimizing QA staff for maximum efficiency, productivity and accuracy. Ensuring complete audit coverage operator-wise as per audit plan and budgeted workforce. Analysing the reason for errors and concentrations of errors for improvement. Ensuring RCA (root cause analysis) for escalations within operations. Reviewing and redefining the end-to-end non-compliance monitoring process. Conducting periodic hygiene checks on KPI outliers (operators) like AHT, CSAT, and FCR to improve performance. Designing vital performance Indicators and defined key responsibility areas for QA staff. Recommending KPI changes as and when required to business to improve performance. Managing end-to-end QA employee life cycle in operations. Driving continuous improvement initiatives and automating opportunities to improve effectiveness and build efficiencies in the program. The Qualifications Graduation degree. 13+ Years Experience in the Customer Experience industry in international accounts with 7 Years in a Quality Domain knowledge of Shipping & Logistics or eCommerce is preferred Green Belt Six Sigma Certification is a must, Blackbelt Certification preferred. Customer service orientation, Data analysis and statistical aptitude. Exposure to handling clients and operations Stakeholders independently Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology. Advanced Excel Skills, preferably expertise in Power BI and Tableau, will be preferred. Six Sigma/ LEAN or Equivalent certification is preferred. Ability to coach and develop action plans that maximize performance and provide effective feedback. Customer Service orientation. Builds Collaborative Relationships. Coaches & Develops Others. Logical thought process. Pre-Employment Screenings In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Show more Show less

Manage people Be responsible for induction of all newcomers in his/her perimeter (temporaries included). Ensure the organization and scheduling of training actions. Analyse flexibility and multi skills needs of his/her APZ, and define training plans in order to develop team autonomy and improvement spirit. Monitor certification process for each operator and update in real time flexibility grid. Manage daily: absenteeism, holidays, safety rules enforcement, environment risk analysis, APZ communication & performance boards update. Ensure respect of standard stops (breaks, meetings) by checking systematically on genba, and validate operators working time. Ensure that standards of reaction are applied with rigor and perform escalation according to standards. Follow up APZ main objectives in monthly meetings with all people under his/her responsibility. Is responsible for personnel involvement and ensures a positive social climate. Conduct operators’ annual appraisals, as well as salary review and career interviews. Maintain standards Perform OJT of his/her teams every day on standards implemented. Ensure enforcement of health, safety, environmental & site rules for the APTs of its perimeter, and that anybody entering his/her perimeter respect the rules and standards of his/her perimeter. Ensure existence of updated working instructions for every station, including reworks. Ensure respect of all working standards (safety, work instructions, quality, 5S, respect of the product, OK start ...) during the operations and propose/ implement improvements. Define work standards with the help of support functions and operators. Ensure TPM standards are properly deployed and used : abnormalities detection (formalized on red tags), systematic inspection & regular cleaning of equipment by team, 1st levels of preventive maintenance, maintenance line QRQCs. Control regularly genba equipment performance (including cycle time measurements, and microstoppages observation sessions), and react. Make regularly time-measurements with main MUDA seeking Ensure that all displays of his/her perimeter (QCDM by APT, QCDM & communication areas at APZ level) are updated at end of shift, and make sure that workers have necessary material to do so. Manage production Propose every week APZ headcounts & organization to the APU Manager, according to MPS. Ensure production, respecting SQCDM & inventory targets. In case a detected problem cannot be solved by the APT, assign and check containment and corrective actions with APU support functions and / or management. Review daily all QRAP of his/her perimeter. React in case of issue & escalate issues at APU level when needed. Liaise with the Supply Chain team on MPS daily priorities. Respect daily the MPS contract. In case of daily MPS respect deviation, take necessary measures within the week, after validation by APU Manager, to have respected weekly MPS at the end of the week. Get involvement of support functions every time necessary to solve as fast as possible the issues identified by APTs. Monitor shift QCDM and ensure QCDM boards are updated. Make reports defined by site. Manage Continuous Improvement Lead action plans to improve SQCDM performance (actual and targets), in coherence with APU & Plant, including productivity plans (P-30). Reach and maintain a dynamic and efficient Proposals of Improvements system. Participate in safety and environment risks reduction & lead line Safety QRQC for cat. 7 safety issues. Contribute to new equipment and processes start ups. Lead Zoning evolution and improvements by his/her team. Participate in APU QRQC: Quality, DL efficiency, Maintenance, prepare and come with necessary data for an efficient attendance. Pilot PDCA / FTA & Maintenance 5 WHYs on topics assigned by APU Manager (Safety, Quality, DL efficiency, TRP, Maintenance). Prepare LLC & Kaizen Cards. Lead VPS workshops (flow analysis – MUDA hunting, 5S, Hoshin, TPM ...) and liaise with Site VPS Manager for training to methodologies; Participate in the weekly Site VPS committee, presenting regularly the genba status of workshops he/she is leading. Liaise with support functions to facilitate improvement actions within the APTs. Participate in budget preparation (headcounts, overheads, investments, P-30) and manage the budget of his/her APZ. Promote the Valeo 5 axes in daily activities, develop improvement plan on VPS, IP, TQ and reach assigned V5000 targets. Show more Show less

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Role Summary/Purpose This position is responsible for leading the development and maintenance of Quality System metrics, reporting and operating mechanisms to help drive the site quality objectives of continuous improvement in quality of Locomotive Maintenance Shed Roza, Shahjahanpur. Essential Responsibilities Lead the development and maintenance of Quality System metrics, including but not limited to: Complaint Metrics CAPA Metrics Audit Metrics Maintenance Quality Control Metrics Training Metrics Supporting the preparation and execution of Quality Management Reviews at the site, Raise warranty claims, Raise NCMRs, Driving operating rigor cross functionally for warranty claims recovery, Leading execution of Services Productivity projects Plan, drive robustness of loco failure investigation and its data/evidence collection to help in RCA. Work Cross functionally with Engineering, Reliability, SQE, Corporate Quality & Suppliers and execute the quality inspection requirements (process, resources, manpower etc.) for reman/repair shops within Roza Service Shop. Quality Specific Goals: Aware of and comply with Wabtec Corporate Quality goals and with Site Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Undertake audits for compliance of loco maintenance requirements in accordance with GEKs and its incorporation into E-Services work-scope Driving improvement actions cross functionally to continuously reduce the cases of Repeaters and Rx-reissue Ensuring timely calibration of all tools/ gauges in use in Service shop Complete all planned Quality & Compliance training within the defined timelines Identify and report any quality or compliance concerns and take immediate corrective action as required Ensure on-time reporting of the metrics for quality management reviews including ISO Certification co-ordination. Ensure 100% execution on specific QMS action items related to metric establishment and reporting Drive rigor in regular communication with Manufacturing plant & Other Service Sheds in India providing feedback on field failure issues with detailed investigation analysis supported with data/evidence/photos etc. Qualifications/Requirements Bachelor’s degree in engineering (Mechanical, Electrical, Electronics, Industrial, Automotive, Production) 12+ Years of professional industry experience with at least 2 to 3 years in a manufacturing or process or maintenance quality assurance role 5-years' experience with CA/PA systems, including complaint handling. Knowledge/experience of ISO 9000 and other industry quality standards (ISO 14001 or ISO 45000) and its requirements. Essentially have an ISO9001:2015 Internal Auditor Certification (Preferably Lead Auditor) & having audit experience. Proficient with MS Office word processing, spreadsheet, presentation, and database applications. Knowledge/experience of industry standard quality improvement tools such as six sigma, PDCA, 5-Why analysis, 8D analysis Knowledge/experience in use of MRP systems such as SAP, Oracle Ability to identify root cause of problem, and creatively problem solve to gain resolution Ability to communicate effectively in English (both written and oral). Ability to work independently in fast-paced environment with little supervision. Ability to adapt to constant change and influence positive change effectively. Team-oriented and responsive to customer needs. Quality-Focused, Attentive to Detail and Results-Oriented. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Req ID:486311 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time EPU Manager in Madhepura , Bihar we’re looking for? All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Education: Bachelor's Degree in Mechanical/Electrical Engineering (mandatory) Minimum 5 years of experience in assembly department from Heavy Manufacturing or automotive Industry. Knowledge of production processes including assembly, looming, welding, painting, etc. Familiarity with visual management and PDCA methodology A commitment to continuous improvement and leadership Effective communication skills in English and Hindi Proficiency in basic computer skills Flexible to work in both 1st and 2nd shifts, 5 days a week Your future role Take on a new challenge and apply your comprehensive engineering expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates. You'll drive and inspire autonomous teams to excel in production, ensuring safety, quality, cost, delivery, and people management. Day-to-day, you’ll work closely with teams across the business (Manufacturing Engineering, Support Functions), enforce safety rules, and much more. You’ll specifically take care of maintaining production means in good working order, as well as organizing problem-solving and continuous improvement processes. We’ll look to you for: Enforcing safety rules and maintaining a risk-free environment Ensuring the production meets the quality standards required by our customers Driving the team's work to comply with production planning Managing costs and optimizing resource allocation Leading autonomous teams towards achieving QCDP objectives Developing individual and collective competencies within your teams Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with the latest security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and specialized roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. Job Type:Experienced Job Segment: Manager, Management

Experience 3 - 10 Years Location Andhra Pradesh Nature of Job After-Sales Job role Product & Field Support Job Description BU – MC Department ( Service – MC ) EX - Service Job Location Regional Office BU / Dept MC BU Level / Grade EX Job Role/ Function Service Designation Area Service Manager 1 Educational Qualification Necessary: B. E. Premium college with a very good academic record Optional: MBA 2 Age Minimum: Maximum: 33 YRS 3 Experience Minimum: 3 Maximum: 8 Industry Specifications: OEM Automotive Preferred Exposure: ASM - Service 4 Reporting Report to (Designation) No. of Reportees Direct Reporting RM - Service Individual Contributor Indirect Reporting (if any) NA NA 5 Job Responsibilities Handling territory as ASM. Step up the customer experience. Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth Product performance feedback and competition benchmarking. TPM Implementation at Dealerships and drive the Service agenda Tracking competitor activities and keeping abreast with the latest trends and requirements. Readiness for new products. Product failure report and analysis to HO team. Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory. Service network/ Capacity expansion as per DSS norms – Dealers & ASDs. Control on Warranty Claims Promoting Sales by providing service support. Promoting Genuine Spares Sales. 6 Competency Requirements Technical/ Functional: Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance Behavioral: Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus 7 Interface Internal External Direct Interface Sales, Marketing, Spares, Network Dealers Development, Central Quality Assurance Indirect Interface - - 8 Any other specific requirements Candidate should know local language spoken in the region

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Roles and Responsibilities: The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skillsor Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment

Role Objective The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: QA Will do audits as per the weekly-monthly audit plan and do PKTs of the team members. Participate in process & training calls as required. Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls. Will be actively involved in managing escalations received externally and internally. Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Work in all shifts on a rotational basis if required. Qualifications: Graduate in any discipline from a recognized educational institute Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). At least, 3 to 4 years exp in RCM AR Skill Set: Well versed in transactional and voice audits (up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills. Should be able to capture VOC and document effectively. Should be able to prepare SOP and document process whenever required. Ability to work independently and to carry out assignments to complete within parameters of instructions SOP. Should be flexible with working in 24/5 environment. Should be good in abiding predefined instructions and processes.

Educational Qualification - Bachelor s / Master degree in either Pharmaceuticals or Science.(Chemical) Experience - 08 - 10 years experience of validation and QMS activities of Formulation plant. Job Responsibilities -- To track the batches for process validation, cleaning validation, packing validation and hold time study. To coordinate with cross functional team like IPQA, production, quality control etc. for execution of validation and hold time activities.- To perform Continuous Process Verification for the product as per SOP.- To review statistical annexures of critical process parameters, critical quality attributes and yield in continuous process verification reports.- To Withdraw &Submit the Samples (Analysis SFG and FG & Control samples, Validation, R&D, Hold time study etc.) to Concern Dept. as & when required.- To monitor the qualification activities and calibration activity.- To review QMS.- To review the investigation activity related to qualification Implemented and maintained ISO 9001-based Quality Management System across multiple departments. Prepared and controlled documentation including SOPs, Work Instructions, Checklists, and Quality Reports. Conducted internal audits, prepared audit reports, and tracked NCRs and CAPAs for process improvements. Handled customer complaints through root cause analysis and implemented corrective actions. Designed and led training sessions on 5S, ISO awareness, and quality procedures for cross-functional teams. Coordinated Management Review Meetings (MRM), prepared KPI dashboards and performance summaries. Analyzed rejection and rework data; implemented continuous improvement initiatives using PDCA, 5-Why, and Kaizen tools. Ensured quality policy and objectives were effectively deployed and monitored across all departments. Led the setup and standardization of department-wise ISO document displays in Hindi and English. Role: Quality / QMS Manager Industry Type: Pharmaceutical Department: Quality Assurance Employment Type: Full Time, Permanent Education:- UG: Any Graduate & PG: Any Postgraduate Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Overtime pay Ability to commute/relocate: Meerut, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Pharma Company : 5 years (Required) Location: Meerut, Uttar Pradesh (Required) Work Location: In person

Ensure 100% conformity of components supplied on a site level Contact supplier as soon as an issue is detected with a purchased component to get the supplier to organize. Apply the QRQC/SRM Rules to opened incident. Confirm the robustness of the containment by looking for recurrence after containment has been set Ensure the 100% yearly conformity of the purchased components. (Yearly Initial Samples approval with capability evidences ) Initiate, analyze, report and follow-up incidents until the PDCA closure Initiate in SRM an incident (C1 / C2 or Wr) to the supplier in accordance with the SQM (Supplier Quality Manual) after preliminary investigation on the Valeo site with Valeo site quality has been performed Track each incident detected on his or her site and ensure QR reactivity and Full PDCA analysis is met in accordance with Group Standard : 5 days / 10 days rule . Pull daily the information from the Supplier and/or SQA manager and communicate during the APU and Supplier QRQC Escalade to SQA or Purchasing manager for any SQA or Purchasing Commodity engineer support required or for any roadblock regarding the incident problem solving activity or the yearly component conformity. Systematically participate to the Supplier and APU QRQC and in Plant QRQC when required Manage, consolidate and update the following key indicators on a site level: Yearly conformity for all the purchased components Reactivity in problem solving QR reactivity (and monitor PD - CA reactivity) Charge back follow up Job: Quality - Suppliers Operational Organization: Site Quality Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-05-06 Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

Responsibilities - Asset Maintenance & Reliability: Develop and implement preventive and predictive maintenance plans for packaging equipment. Monitor asset performance to identify areas for improvement and minimize downtime. Manage root cause analysis for equipment failures and ensure corrective actions are executed.Team Leadership & Collaboration: Lead multilocation team of packaging and maintenance managers/AM. Collaborate with production, quality, and engineering teams to address equipment-related issues and enhance productivity. Ensure effective communication between departments to support continuous improvement initiatives.Performance Monitoring & Reporting: Analyze key performance indicators (KPIs) for packaging equipment, such as uptime, efficiency, and cost-effectiveness. Prepare and present regular reports on asset performance and maintenance activities.Safety, Compliance & Quality: Ensure all packaging equipment complies with health, safety, and environmental regulations. Enforce adherence to quality standards for packaging processes to prevent product defects. Conduct risk assessments and implement safety measures to protect personnel and equipment.Budget & Cost Management: Develop and manage the maintenance budget for packaging assets. Optimize costs by sourcing spare parts, managing inventories, and reducing waste.Continuous Improvement & Innovation: Drive initiatives to improve the reliability and efficiency of packaging assets. Stay updated with industry trends and technologies to enhance operational capabilities. Ensuring Carlsberg Safety standards are met for all employees like LOTO, permit to work, Machine guarding etc. Ensuring adherence to Carlsberg Operating Manual (COM)/ IMS procedures Qualifications - Full time B.E./B.Tech Mechanical engineering and PGDBM from a reputed institute with 15+ years industrial experience. Strong Experience in Beer Packaging Asset care and/or working experience with KHS/Krones will be an added advantage. Required Skills Strong technical knowledge of Beer packaging machinery (Glass, CAN and KEG) and expertise in critical Troubleshooting.Proficiency in maintenance planning tools, Consequence driven maintenance, CIL, MTTR & MTBF.Drive Predictive and proactive maintenance using tools like vibration analysis, ultrasonic, thermography/thermal imaging.Exposure to SAP PM module and hands on in Work order planning, closure, BD tracking in ERPLeadership and people management skills and have mindset on skill development of team.Exposure to Zero based Budgeting, Capex plan and TCO.Experience in GF/BF Packaging line is added advantage.Proven Analytical and problem-solving abilities with strong exposure to Basic QC tools, DMAIC, PDCA etc Daily/weekly/monthly report and integrity of data.Periodic review with brewery and tracking of action log.Knowledge of lean manufacturing, Six Sigma, or similar methodologies is a plus.Automation and digitization/ MES exposure of packaging line Preferred Skills Experience in Beer Packaging Asset care and/or working experience with KHS/Krones will be an added advantage.

Company Description Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible. This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. Job Description What you will do Coach, train and mentor the Business Analyst team, and quality assure their outputsWork globally across People functions to elicit, document, and prioritise functional and non-functional business requirements and develop user storiesWork with Product Owners to translate business requirements and user stories into system requirements and test scriptsDevelop and document current and future state end-to-end processes utilising process improvement methodologies, tools, and techniques (i.e., VSM, Lean, Six Sigma, DMAIC, PDCA, A3, Kaizen).Conduct thorough analyses of business processes, systems, and dataParticipate in the testing and validation of new systems and features to ensure they meet business needsMonitor key performance indicators and metrics to track the success of implemented solutionsDevelop FAQ's or Knowledge Based Articles with a focus on end user adoption and maintain current library of existing documents. All documents to be written concisely and in alignment with standard operating procedures and brandingProvide support and training to super users or end-users as neededMaintain effective communication with project stakeholdersAssist with any other ad-hoc assignments relevant to your field of expertiseWork autonomously, effectively communicating updates to management or wider People team Qualifications Essential: Experience working as lead business analyst on a large-scale software development or business transformation project and can bridge the gap between the business and technologyCan demonstrate expertise across all areas of business analysis including requirements and process elicitation and analysis, workflow design, and developing user stories and test scriptsAbility to recognise whether a technical solution meets the requirements of the business, and challenge accordinglyExperience leading and coaching other Business AnalystsExperience developing FAQ's, user guides or knowledge articlesClear confident communicator who can tailor messages to audiences of different levels, facilitate meetings and present to medium to large groupsStrong proficiency in both verbal and written English using MS Office 365, (Teams, PowerPoint, Word, Excel, SharePoint) and process mapping toolsetsAbility to work in a fast-paced changing environmentDetail-oriented, highly organised, self-motivated, proactive, and able to plan and execute Advantageous People Function background - experience within People Operations or Service DeliveryLean Six Sigma certification (Yellow or Green Belt)Familiarity with Oracle and ServiceNow HR or similar technologies Experience working in a large, global tech company or other fast-paced environmentsExperience running workshops with a variety of business and HR stakeholders across different time zones and cultures. Agile or Waterfall experienceTraining delivery Additional Information At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in [insert location of role], you can expect to receive great benefits like: Safe home pickup and home dropGroup Mediclaim policyGroup Critical Illness policyCommunication & Relocation allowanceAnnual Health check And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Company Description Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible. This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. Job Description What you will do Coach, train and mentor the Business Analyst team, and quality assure their outputsWork globally across People functions to elicit, document, and prioritise functional and non-functional business requirements and develop user storiesWork with Product Owners to translate business requirements and user stories into system requirements and test scriptsDevelop and document current and future state end-to-end processes utilising process improvement methodologies, tools, and techniques (i.e., VSM, Lean, Six Sigma, DMAIC, PDCA, A3, Kaizen).Conduct thorough analyses of business processes, systems, and dataParticipate in the testing and validation of new systems and features to ensure they meet business needsMonitor key performance indicators and metrics to track the success of implemented solutionsDevelop FAQ's or Knowledge Based Articles with a focus on end user adoption and maintain current library of existing documents. All documents to be written concisely and in alignment with standard operating procedures and brandingProvide support and training to super users or end-users as neededMaintain effective communication with project stakeholdersAssist with any other ad-hoc assignments relevant to your field of expertiseWork autonomously, effectively communicating updates to management or wider People team Qualifications Essential: Experience working as lead business analyst on a large-scale software development or business transformation project and can bridge the gap between the business and technologyCan demonstrate expertise across all areas of business analysis including requirements and process elicitation and analysis, workflow design, and developing user stories and test scriptsAbility to recognise whether a technical solution meets the requirements of the business, and challenge accordinglyExperience leading and coaching other Business AnalystsExperience developing FAQ's, user guides or knowledge articlesClear confident communicator who can tailor messages to audiences of different levels, facilitate meetings and present to medium to large groupsStrong proficiency in both verbal and written English using MS Office 365, (Teams, PowerPoint, Word, Excel, SharePoint) and process mapping toolsetsAbility to work in a fast-paced changing environmentDetail-oriented, highly organised, self-motivated, proactive, and able to plan and execute Advantageous People Function background - experience within People Operations or Service DeliveryLean Six Sigma certification (Yellow or Green Belt)Familiarity with Oracle and ServiceNow HR or similar technologies Experience working in a large, global tech company or other fast-paced environmentsExperience running workshops with a variety of business and HR stakeholders across different time zones and cultures. Agile or Waterfall experienceTraining delivery Additional Information At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in [insert location of role], you can expect to receive great benefits like: Safe home pickup and home dropGroup Mediclaim policyGroup Critical Illness policyCommunication & Relocation allowanceAnnual Health check And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity In this role, the Director of Quality Assurance, ensures all services meet quality standards as per client’s business requirements. The key objective is to understand customer expectations and needs, aligning to TP’s Quality standards and managing quality control process for Technology clients. The Responsibilities & Duties Being highly analytical and will manage and focus on review of key drivers, metrics and operational processes for Technology accountsManaging BEST QA framework Implementation for Technology accountDemonstrate commitment to program internal customer satisfactionDefining audit strategies to ensure maximum improvement in quality performanceUsing smart logic in sampling for transactional auditsOptimizing QA staff for maximum efficiency (productivity and accuracy)Ensuring complete audit coverage operator wise as per audit plan and budgeted manpowerAnalyzing the reason of errors and concentrations of errors for improvementEnsuring RCA (root cause analysis) for escalations within operationsReviewing and redefining end to end non-compliance monitoring processConducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performanceDesigning Key Performance Indices and defining Key Responsibility Area for QA staffRecommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operationsManaging manpower budget and hiring of QA staffResponsible for career development and growth path for QA staffDrive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program.Involve self in RFP for new accounts and managing transition as part of Quality function. The Qualifications Graduation degree12+ Years Experience in Service industry with 5 – 7 Years in Transactional Quality managerial roleMinimum Lean Six Sigma Green belt certification is must.Experience in CSAT/ NPS metric managementCustomer Service OrientationExcellent verbal and written communication.Data analysis and statistical aptitudeGood interpersonal skills.Quality improvement project delivered using PDCA/Six Sigma or LEAN MethodologyExposure to handling clients and operations Stakeholders independentlyAdvanced Excel Skill preferably expertise in Power BI, Tableau etc will be preferredSix Sigma/ LEAN or Equivalent certification is preferredSkills for planning, assigning and directing work.Ability to coach, develop action plans which maximize performance and provide effective feedback. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. As expert you will bring a deep technical mastery of the process and equipment. That expertise allows you to lead the planning, process development and implementation of Planned Maintenance Elements in a Continuous Improvement manufacturing environment. You will manage this through teams consisting of various technical and non-technical personnel, key support contractors and operations personnel. How you will contribute You will: Partner & Enable the line leader(s) to deliver the SQCDSM targets-Safety, Quality, Cost, Delivery, Sustainability & Morale for the lines, to ensure Process stability; Participates in the DMS- Daily Management systems meetings at the shift and line level Own the technology and process and centerline settings for the equipment and process and have deep technical mastery of the process and equipment; Owns the PM-Progressive maintenance systems and work processes and the PM-Progressive Maintenance Key Performance Indicators for the line/s along with Centerline Management systems; owns the R&M-Repairs & Maintenance budget of the line Develop, own and execute the line/s preventive and time-based maintenance systems and plans and build capability of the team to execute themselves; Build (spends at least 50% of time) technical and maintenance skills of the technicians working in the shifts, so that they are able to operate and maintain their equipment themselves; be part of the PM Pillar, own all PM systems and work process at the line level and lead some of them at the department level Partner with the Asset and Reliability team for system improvement and execution of special maintenance tasks; be responsible for Change Management on the line/s, localization of spares and proper break-down analysis and R&M cost reduction for the line/s; Represents the department/line/s as the site technology owner in the regional and global technology forums Assist in VSU for the new initiatives and enable the VSU team; Help the line leader in internal and external benchmarking and reapplication; be the subject matter expert on one of the component categories and be a trainer of PM related subjects for the plant What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Advanced knowledge (including AM-Autonomous Maintenance Step 4 systems & Progressive Maintenance Step 3) & skill to maintain the dedicated equipment(s)at basic conditions independently, including the execution of AM & PM (BD-Breakdown maintenance, planned maintenance) standards on dedicated equipment(s) and TPM - Phase 3 & 4 tools problem solving tools The capability to lead a Role for the Line. Qualify and coach the next level SWP owners and drive the common opportunity areas across the line in PDCA-Plan Do Check Adjust approach The capability to work as the Line Leader, developing and aligning goal/master plan for the line, deploying and managing IDP for the members, coaching team members on their performance management and career development More about this role JOB PURPOSE Contribute to achieving business results by achieving CBN by ensuring the reliability and availability of productive equipment, with a high sense of urgency and prioritizing according to business needs. Principal Accountabilities Ensure activities comply to Safety, Quality and Environmental requirements. Develop Planned Maintenance Work Lists each week for each maintenance crew. Co-develop Annual Maintenance Plan that aligns to production requirements. Ensure each maintenance work order details labour, parts and cost. All parts are procured and staged prior to scheduling work. Each work order has adequate detail to complete the task efficiently. Maintain CMMS Data including Plant Assets, PM Routines, BOMs and accurate Work Order Backlogs. Refine systems to ensure maintenance planning and scheduling is completed efficiently each week. Produce daily, weekly, monthly and annual KPI reports. Assist in Reliability Improvements. Provide CMMS data and reports. Look for opportunities in streamlining activities to better facilitate the adherence to the plan. Joint ownership of Preventative Maintenance and Planned Corrective Maintenance Compliance with PM Crew FLL. Highlight issues and opportunities to ensure the highest level of compliance Responsibilities: Ensure compliance with applicable quality, Safety, environmental and internal controls requirements. 1. During the execution of the activities of the role, comply with the quality and \ food safety guidelines, HS&E, and internal controls 2. Stay up to date on requirements applicable to the role (mandatory training, internal control, campaigns, etc.) 3. Detect, document, and escalate deviations from the company's policies Updating, complying with and improving maintenance plans. 1. Perform the review and creation of maintenance plans for each of the teams in the area 2. Execute maintenance plans according to criticality of equipment and focusing on Safety and Quality 3. Ensure that plans are constantly updated to keep equipment reliable 4. Responsible for the supervision and execution of planned and unplanned maintenance, preventing rework Ensure equipment reliability and availability 1. Diagnose and resolve recurring equipment breakdowns 2. Responsible for the team management for Breakdown and Manufacturing Support 3. Development and execution of Breakdown analysis, as well as the execution of corrective and preventive actions derived from such analysis 4. Management and monitoring of KPIs of the PM Pillar 5. Development of improvements to prevent recurrence of breakdowns, improvement of efficiency and waste elimination 6. Management and resolution of abnormality cards Manage vendors 1.Follow the proper process for making work requests (PR, PO, GR) 2.Ensure that all interventions by suppliers meet Safety and Quality requirements M&R cost Optimization 1.Participate in loss analysis for savings projects, to improve maintenance cost 2. Leads, plans, and executes the activities of your loss elimination projects 3. Coach the colleagues to create needed capability on changes implemented by loss elimination project Lead the development of the necessary competencies of PM team members 1. Ensure the development of the skills matrices of the personal support team and core team aligned to the needs of the roles 2. Ensure PM team's training according to the role's skill matrices Own an operational standard, process, and/or tool 1. Train and qualify with the SME in the process or tool 2. Definition and implementation of the plan 3. Training and coaching of process users and/or tool 4. Monitoring of compliance with the tool and/or process 5. Application of health check and identification of improvements to the SWP Education / Certifications: BE/B. Tech – Electrical/ Mechanical /Automation Engineering Job specific requirements: 5+ years of experience in Industrial Maintenance or Engineering positions. Knowledge of SAP Excellent problem solving & troubleshooting skills. Strong verbal & written communication skills Knowledge of continuous improvement methodologies such as TPM, IL6S, Lean Manufacturing Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths . Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Manufacturing support Manufacturing