216 Pdca Jobs - Page 2

Global Credit operation ,Credit Rating , Credit Risk Rating ,Credit Rating Management, worked in any of GCC where he/she would have managed Global credit operation function, managed migration.

Job Description:- We are looking for a Senior Engineer - Quality for our client based at Neemrana (Rajasthan). He will be responsible for complete quality control & Quality Assurance of all manufactured components. He must have good experience in a manufacturing facility, excellent knowledge of TS16949 quality management system, QA tools such as APQP, PPAP, SPC, MSA, DMAIC, GD&T. Must have working knowledge of automotive or electrical segment. Roles & Responsibility:- Monitoring the Process for Quality of Output by Implementation of QMS. Responsible for Quality of Components & Handling Customer complaints. Quality Control & Assurance activities. Preparation of MIS for analysis of departmental performance & Initiating CAPA to meet targets. Process Quality on Shop Floor. Supplier Quality Up gradation. Product Audit, Process Audit & Layout Inspections of Final Parts. To lead and set direction for various Quality interventions like: TQM, TPM, Six Sigma, PFMEA, IATF, ISO 14001, ISO 18001, control Plan etc. Responsible for Quality Assurance at all processes controls. (Product & process audits, closure of NC's by PDCA approach to sustain the robust quality systems) Control of inspection, Measuring & Test Equipment. Coordinates Engineering department in APQP. Control of Rejections by implementing CAPA via. Root cause analysis. Preparing PPAP documents & submission to customers in case of ECN & Drawing Control thereof. Implementation of 5S & Safety. Control & Disposition of Non-Conforming Parts Customer interactions and visits to understand customer expectations Desired Candidate Profile:- Should be Diploma/Degree in Mechanical Engineering. Required at least 5-8 years of experience in Machining Process / Quality Control / Quality Assurance / quality systems. Should be good in Systems like TPM, TQM, LEAN & various quality systems. Should be have Leadership & Team building ability The ideal should be from Automotive/Electrical/Stamping/Motor industry.

We are seeking an accomplished Senior Managerial position of QAQC & Operational Excellence to establish, lead and continuously elevate our Quality function across system quality, supply quality and field quality for utility‐scale renewable energy projects. Located in our Pune head office, you will architect and institutionalize a world‐class QA & QC department defining policies, processes and metrics and ensure EPC partners deliver defect‐free, compliant, high‐performance assets. Your zero‐compromise mindset for quality, coupled with deep expertise in quality management systems and operational excellence frameworks, will be critical to our ambition of setting new benchmarks in India’s clean‐energy sector. Key Responsibilities 1. Department Setup & Governance Organizational Design: Define the QA & QC department structure, roles & responsibilities, reporting lines and resourcing plan aligned to project pipeline. Quality Framework: Develop and deploy an Integrated Management System (IMS) encompassing ISO 9001, ISO 14001, ISO 45001 and industry‐specific standards. Policies & Procedures: Author and maintain Quality Manual, Project Quality Plans (MQAP), Field Quality Plans (FQAP), Inspection & Test Plans (ITP), work instructions, checklists and method statements. Governance Cadence: Establish management review forums, steering committees and KPIs for continuous oversight and strategic alignment. 2. System Quality Management IMS Leadership: Drive certification and continual improvement across QMS, EMS and OHSMS; lead internal, external and third-party audits, and close gap findings. MIS & Reporting: Implement a digital Quality Management Information System to track non-conformances, corrective actions, COPQ (Cost of Poor Quality), supplier performance and KPI dashboards for executive review. Risk Management: Facilitate process‐based risk assessments (FMEA, HAZOP), incorporating quality risk controls into project lifecycle and change‐management processes. 3. Supply Quality Assurance Vendor Qualification: Define criteria for A/B/C‐class components (PV modules, inverters, transformers, trackers, balance‐of‐system) and manage vendor audits, capability assessments and approval matrices. Inspection Strategy: Develop an optimal mix of in-house and third-party inspections (FAT, pre-dispatch checks, MDCC) to ensure zero‐defect deliveries. Supplier Development: Partner with procurement and engineering to drive cost-effective quality improvements, PPAP/APQP rollouts, and vendor corrective‐action closure. 4. Field Quality Control Site Quality Oversight: Deploy FQAP, method statements and inspection checkpoints for civil, mechanical, electrical and SCADA works; enforce work‐permit compliance and safety interfaces. Non-Conformance Management: Oversee NCR logging, root-cause analyses (8D/PDCA), corrective/preventive actions and lessons-learned integration into process revisions. Commissioning Readiness: Collaborate with project teams to validate critical-to-quality points, ensure completion of pre-commissioning checks and support handover to O&M. 5. Operational Excellence & Continuous Improvement Lean Six Sigma Deployment: Lead Black Belt/Green Belt initiatives targeting COPQ reduction, productivity gains and process cycle‐time compression across projects. Business Excellence Frameworks: Establish strategic priorities (SP/SI), and functional initiatives (FP/FI), ensuring cascading through KRAs for individual performance alignment. Benchmarking & Analytics: Institute KPI benchmarking (yield, uptime, waste, rework), conduct time-motion studies and apply SPC to monitor process capability. 6. Leadership & Stakeholder Engagement Cross-Functional Collaboration: Act as the quality evangelist with Engineering, Procurement, Construction and O&M teams to embed quality‐by‐design principles. External Interface: Represent the company in regulatory, lender and insurer quality audits; liaise with TPAs, certification bodies and industry forums to influence best practices. Team Development: Recruit, mentor and upskill a high-performing QA & QC team; drive a culture of ownership, innovation and zero‐tolerance for substandard work. Qualifications & Experience Education: Bachelor’s or Master’s in Mechanical/Electrical/Civil Engineering or equivalent; advanced certification in Quality (Six Sigma Master Black Belt, ASNT Level II, Lead Auditor IMS) is highly preferred. Experience: 15+ years in QA & QC and Operational Excellence roles within large-scale renewable energy or power‐generation projects (solar PV, wind, BESS, green hydrogen) in Construction team. Proven track record establishing quality functions and processes de novo, managing end-to-end system, supply and field quality across multiple EPC contractors. Hands-on expertise in ISO 9001/14001/45001, APQP/PPAP, ITP/FAT protocols, NCR management, COPQ frameworks and Lean‐Six Sigma deployments. Technical Skills: Proficiency with QMS software, ERP modules, Microsoft Project/Primavera and BI tools (Power BI preferred). Strong command of industry standards (IEC, IS, ASME, NACE, SSPC) and statutory compliance mandates . Core Competencies Strategic Vision & Execution: Ability to translate executive quality objectives into robust processes and measurable outcomes. Analytical Rigor: Data-driven decision maker with exceptional problem-solving and statistical analysis skills. Influence & Communication: Persuasive leader, adept at stakeholder management—from shop-floor teams to board-level presentations. Safety & Integrity: Unwavering commitment to HSE excellence and ethical practices; fosters a culture of accountability. Change Leadership: Skilled in driving organizational transformation, overcoming resistance and institutionalizing continuous improvement. Location: Corporate Office, Pune Reporting To: Head- Construction & Projects

Feladatok Meglévő IIR szabályozási rendszer (ISO 9001, ISO 14001, ISO 45001, ISO 50001) működtetése és folyamatszemléletben történő fejlesztése. Társasági MIR, KIR, MEBIR, EIR politika kialakításának irányítása. Biztosítja a politika lebontását mérhető célokra és akciókra, a célok teljesülésének nyomonkövetését és visszamérése ellenőrzi. E2E folyamatgazdai rendszer működtetése, az egyes E2E-ek éves céljainak és kapcsolódó KPI-ok meghatározása. PDCA ciklus szerinti szabályozási rendszer működtetése az egyes elosztói engedélyes társaságok folyamatainak folyamatos felülvizsgálata, közös jó gyakorlatok kialakítása és fejlesztése érdekében. A szabályozási és folyamatgazdai rendszer dokumentumainak egységesítése, nyilvántartásának kialakítása és fenntartása. Belső auditok koordinálása és teljeskörű lebonyolítása, megújító és felügyeleti rendszerauditok támogatása Az ügyfélvisszajelzések folyamatba történő beillesztésének megvalósítása. Folyamatfejlesztési projektek és munkacsoportok hatékony irányításának biztosítása Amit kérünk felsőfokú végzettség 10 év szakmai tapasztalat, ebből 5 év vezetői tapasztalat Kiváló szervezési, kommunikációs és problémamegoldó készség, valamint kimagasló rendszerszemlélet B kategóriás jogosítvány felhasználói szintű MS Office, Outlook ismeretek Előnyt jelent Energiapiaci területen szerzett tapasztalat Miért jó nálunk dolgozni? versenyképes bér teljesítmény alapján bónusz folyamatos szakmai fejlődési lehetőségek (tréningek, konferenciák) széles körű béren kívüli juttatási csomag (cafeteria, egészségbiztosítás, kockázati balesetbiztosítás) üdülési, sportolási lehetőségek, rendezvények vállalati szabadidős és szakmai rendezvények Jelentkezési határidő: 2025.07.31.

Critical (KCR) : Tasks which would have a significant impact on the Organization ability to conduct normal business or objective & Non Critical (NCR) : Tasks which are important but not critical Critical Roles and Responsibilities 1. Develop Electrical Maintenance Schedules and Enforce Execution Create detailed maintenance schedules and ensure they are followed rigorously. 2. Troubleshooting : Diagnose and repair issues with specialized equipment such as PLCs and VFDs. 3. Upkeep Health of Machines with Preventive & Predictive Maintenance Implement preventive and predictive maintenance strategies to maintain machine health. 4. Improve MTBF vs. MTTR Work on improving Mean Time Between Failures (MTBF) and Mean Time to Repair (MTTR). 5. Reduce or Control Energy Costs Implement strategies to reduce or control energy consumption and costs. 6. Maintenance of Utility Equipment Ensure the proper maintenance of utility equipment like compressors, DG sets, and cranes. 7. Monitor and Improve Life Cycle of Critical Spare Parts Track and enhance the life cycle of critical spare parts. Maintain effective communication with client departments, customers, and other engineering and production colleagues. 8. Prepare and Submit Weekly Reports Prepare and submit weekly reports to reporting authorities and management. Also a summary on monthly basis 9. Plan Resources for Machine Maintenance Plan and allocate resources required for machine maintenance on the shop floor. 10. Monitor & Drive Preventive Tasks Oversee a team of specialists to carry out daily preventive maintenance tasks. 11. Liaison with Government Bodies Liaise with AEN/JEN and other government bodies as required. 16. Maintain IMS System and Update Documents Ensure the IMS system is maintained and documents are updated. 17. Implementation of New Ideas Implement new ideas, such as Kaizen and Poka Yoke, for continuous improvement. 18. Energy Saving Improvements Work on initiatives to improve energy savings in the plant. 19. Maintain Legal & Statutory Compliance Ensure compliance with legal and statutory requirements. Reporting Training provided by the company during probation 1) Understanding of all company policies 2) Understanding of key SOP and processed of your function 3) 30-60-90 day activity plan 4) In-depth overview of ERP and IMS 5) Over view of Process TAT and Product BOM calculations 6) Managing and operating visual management system in the plant Key Result Area (Outcome of Role more result oriented) The role has a detailed defined KRA Top 3 are being published for reference. 1. 100% adherence to maintenance schedule 2. 0% downtime due to non-availability spare of manpower Optimum utilization of maintenance specialists 3. Optimum utilization of maintenance specialists 4. Innovate to bring maintenance cost down Competency as per defined competency grid matrix Group culture competency VED* Score Customer Focus - 4 System Driven - 4 Target Orientation- 5 Fact based decision making- 4 Strategic Thinking - 3 Review and Re-align- 4 Willingness to take responsibilities - 4 Digital discipline - 3 Value every opinion- 4 Role specific requirement Stability in career (not frequent changes) Outstation candidates to shift with family Mandatorily from the industry specified Proficient in MS office ERP experience preferred Has worked in a TPM organization Has worked with machines that use Siemens PLC and drives Can demonstrate successful leadership & drives specialist of maintenance Minimum Qualifications Full Time Engineering graduate in Electrical, Electrical and electronics Experience Minimum 6-10 years on the factory shop floor in a manufacturing industry

Job Description:- We are looking for a Assistant Manager - Quality for our client based at Neemrana (Rajasthan). He will be responsible for complete quality control & Quality Assurance of all manufactured components. He must have good experience in a manufacturing facility, excellent knowledge of TS16949 quality management system, QA tools such as APQP, PPAP, SPC, MSA, DMAIC, GD&T. Must have working knowledge of automotive or electrical segment. Roles & Responsibility:- Monitoring the Process for Quality of Output by Implementation of QMS. Responsible for Quality of Components & Handling Customer complaints. Quality Control & Assurance activities. Preparation of MIS for analysis of departmental performance & Initiating CAPA to meet targets. Process Quality on Shop Floor. Supplier Quality Up gradation. Product Audit, Process Audit & Layout Inspections of Final Parts. To lead and set direction for various Quality interventions like: TQM, TPM, Six Sigma, PFMEA, IATF, ISO 14001, ISO 18001, control Plan etc. Responsible for Quality Assurance at all processes controls. (Product & process audits, closure of NC's by PDCA approach to sustain the robust quality systems) Control of inspection, Measuring & Test Equipment. Coordinates Engineering department in APQP. Control of Rejections by implementing CAPA via. Root cause analysis. Preparing PPAP documents & submission to customers in case of ECN & Drawing Control thereof. Implementation of 5S & Safety. Control & Disposition of Non-Conforming Parts Customer interactions and visits to understand customer expectations Desired Candidate Profile:- Should be Diploma/Degree in Mechanical Engineering. Required at least 6-8 years of experience in Machining Process / Quality Control / Quality Assurance / quality systems. Should be good in Systems like TPM, TQM, LEAN & various quality systems. Should be have Leadership & Team building ability The ideal should be from Automotive/Electrical/Stamping/Motor industry.

We are looking for a highly motivated Associate Lean Consultant to join our Operational Excellence consulting team. The role involves supporting the implementation of Daily Management Systems (DMS), facilitating Continuous Improvement (CI) activities, and assisting in process mapping and analysis at client manufacturing sites. The ideal candidate should have exposure across various departments in the manufacturing sector and a strong interest in lean principles and structured problem solving. Key Responsibilities: Assist in the implementation of Daily Management Systems (visual management, tiered reviews, KPI tracking) Facilitate and support CI projects using Lean tools (5S, Kaizen, root cause analysis, standard work, etc.) Conduct process observations and assist in creating current and future state process maps Work closely with client teams across departments (Production, Quality, Maintenance, Stores, etc.) Support the documentation and follow-up of improvement actions Participate in data collection, analysis, and reporting to track project progress and results Qualifications: Bachelor’s degree in Engineering (Mechanical/Industrial/Production or related field) Minimum 2 years of experience in manufacturing/consulting roles with hands-on exposure to shop floor activities Familiarity with Lean/Operational Excellence principles is preferred Strong interpersonal and communication skills; ability to work in cross-functional environments Willingness to travel and work on-site with clients Preferred Skills: Basic knowledge of tools such as Value Stream Mapping, PDCA, and DMAIC Proficient in MS Office (Excel, PowerPoint, Word)

Job Description Brief Job Description: Project Quality Engineer The Project Quality Engineer will assure that major ETO (Engineer to Order) projects, will be implemented properly from order to hand over to the customer. In particular he/she will be in close contact with the local Service organization and the central functions (R&D, Marketing, Service and Quality) to coordinate communication between the 2 parties and assuring the customer requirements are understood and timely applied. He/she will coordinate the activities that people of central functions have to do at site to support the local organization (if requested or needed). Will supervise on site, if necessary. He/she will follow up problems found from design phase to commissioning, involving the relevant department. Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Support the central functions to have smooth process from ETO design phase to assembly and test activity done in the factory; related activities to follow are kick off meeting, PDCA document preparation, closure meeting, assembly process, final test, witness test, etc. Collect information and documentation (technical and commercial, i.e. technical drawings, order documentation, unit setting, etc.) of the projects from central functions (R&D, Marketing, Service, Operations and Quality) and make them available to local organization to support the site activity. Collect information on regular basis about site situation (site activity plan, utilities availability, etc.) and share them with central functions (R&D and Service) to support and facilitate activities to be done at site by the central functions (if any). Monitor site activity and facilitate communication between central and local teams in case of need. Report any issues found at site by local team or during his/her visits at site, to the departments that have to manage and fix the issue (Service, Production, R&D, Quality, etc.). Visit the sites involved in the major projects before, during and/or after the units commissioning (based on specific needs), to support local organization and collect useful information for products improvement. Follow up any activity done by central functions to assure they have been done and completed as expected. Monitor the product behavior after hand over to the customer, and report to factory (R&D, Quality, Manufacturing, etc.) major issues on those products Qualifications Required/ Minimum Qualifications: Technical school background: university degree in Mechanical Engineering is a plus. Good knowledge of HVAC-R products and principles. 10-12 or more years of experience in technical position (like Quality, Service, Product Manager). Good English. Computer literate, specifically the MS Office package (Access included). Ability to plan activities in short midterm. Ability to coordinate people from different departments. Ability to manage multiple tasks setting the right priority. Highly customer focused. Problem solving capability. Attitude to listen customers' (internal and external) needs. Working in team. Excellent attention to detail, with the ability to work accurately in a busy and demanding environment. Additional / Preferred Qualifications B- Tech / BE Mechanical / Electrical Engineer Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) None Time Travel Needed None About The Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Key Responsibilities Position / Job Description : Working with the Functional Transformation and cross-functional teams to identify process improvement opportunities. Working with Transformation Champions, Team Leads, SMEs and Process Owners for selection of initiatives and projects. Conduct process discovery and opportunity qualification workshops that facilitate identifying and fulfilling initiative & project objectives. Leading and facilitating workshops with Delivery Business Units and Customer Stakeholders. Capture Pain Points, Customer Journeys, Prioritization Gather critical info from meeting with various stakeholder and publish report Create Process Maps and Process Documentation (Process Flow Maps , DILO, VSM Time and Motion Analysis etc.) Document Business process swim-lane views to capture and provide visual representations of ownership areas for the services delivered, clearly illustrating the responsibilities and roles of the various parties involved including any 3rd Party and partnering functions Participate in Process Deep Dive workshops with Ops teams, Client and 3rd Party to accurately capture book of work/scope and present findings back to the Management and the Client Engage with the teams to uncover & identify complex problems affecting capacity, efficiency and throughput. Design optimizations and solutions that identify & eliminate redundancies, standardize workflows, and streamline efficiencies Facilitate and coordinate the end-to-end implementation and deployment of identified solutions Evaluate enhancements and provide post-implementation support of defined solutions Provide timely reporting that demonstrate value creation of engagements Key Competencies: Experience in designing end-to-end (E2E) business process flows (BPMN) Swim-lane Process Maps with clear visibility to Service Ownership/Responsibilities (SIPOC, RACI), Inter-dependencies and Hand-Offs (Cycle Time) Process/Organizational Excellence (Six Sigma DMAIC, PDCA or similar concepts) Experience with BPM modeling tools (e.g. Visio, BlueWorks, Adonis, Celonis) Excellent Analytical and Debugging skills on problem Solving Detailed and concise written communication and documentation skills Exposure to automation / RPA and Data Tools Managed Networks / Telecom Industry / Domain knowledge Knowledge in networking concepts (ports and protocols) - DNS, DHCP, IP, PIP, TCP and OSI model, routing, switching, subnetting and network topologies , WLAN, VLAN, SDWAN tagging and configuration etc.

As an Assistant Manager - Procurement at Simpleenergy, you will play a crucial role in handling both operational and strategic procurement activities. Your responsibilities will include coordinating with suppliers, managing purchase orders, and ensuring the timely delivery of components and materials. You will work closely with sourcing engineers, quality team, and project team to support production and new product development requirements. Your domain knowledge in EV Mechanical Parts and Electrical & Electronics Parts will be essential for material planning and maintaining optimum inventory of Direct Material (DM) parts. You will be responsible for preparing monthly plans for supplier parts, ensuring parts availability at stores as per the plan, and coordinating with suppliers to standardize packing standards. Monitoring supplier parts receipt daily, maintaining proper documentation, and supporting backflushing of parts will be part of your daily tasks. It will be your responsibility to track BOM periodically, avoid non-moving stock, and ensure timely adherence to data entry in ERP/Excel. You will also need to sustain a safe workplace by following all PPE and safety protocols and implementing Kaizens to eliminate abnormalities in store operations. Building cordial relations with store customers and suppliers to ensure a cheerful workplace will also be a key aspect of your role. To excel in this position, you should have a minimum of 10 years of experience in procurement, along with a Diploma or Bachelor's degree. Exposure to problem-solving techniques, knowledge of ERP systems, and proficiency in interpersonal skills, negotiation skills, 5S, and PDCA will be crucial. Your ability to generate and implement cost-saving ideas will be highly valued in this role. If you are a highly flexible and adaptable individual with a strong background in purchase order management, supplier coordination, material planning, and inventory management, we encourage you to apply for this position. Your communication skills, along with your proactive approach to procurement challenges, will be instrumental in driving efficiency, quality, and cost-effectiveness in our procurement processes.,

5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards. These SOPs are to be audited once in a quarter. 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions) EXPECTED END RESULTS MAJOR ACTIVITIES KPIs Aftersales Revenue PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) PCP monitoring, Dispersion management ratio Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc... EW+DC Penetration Review Dealer and Service Advisor performance in terms of retention and sales per unit received - including analysis for Lost customers activities Loyalty ratio Sales / unit Review Parts wholesale opportunities Key Parts sales volume Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance Service Absorption rate (SAR) Works with dealer sales personnel to ensure dealer meets accessory sales targets Accessories Offtake / NVS Provide forecast of month-end and future Parts sale per assigned dealers Parts sales volume Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA) . . Monitor Dispersion Management Dispersion Management ratio Increase Network expansion in Tier 3 / Tier 4 (through MSV - Mobile Service Van) Marketing Explains NSC's Aftersales related marketing communication programmes Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc.... Incentives Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers. Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc Parts Inventory management Review dealer inventory to ensure retails parts fill rate target is achieved Mechanical CLPV BP CLPV Assist dealer in tracking aging parts back orders Support dealer in part number information (use of systems, basic part number knowledge training, etc...) Business Management Service Absorption Ratio (SAR) Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Satisfaction Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers OS-NPS (Overall Satisfaction Net Promoter Score) CPTV (Complaint per thousand vehicles) Address with management specific customer complaints to resolve quickly in compliance with ART ART (Average Resolution Time) Ensure quality closure of all complaints with complete customer satisfaction Explain to dealer latest recall campaign and technical service bulletins Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management) Clearance of Long Pending Vehicles (Mech., BP) Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process SDD ratio (Same Day Delivery) FRFT ratio Conducts regular audit of warranty parts Provide field approval of warranty claims - has the authorisation to do - when required Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer's dissatisfaction and control Customer Complaints. SAMBHAV open action point result CPTV (Complaint per thousand vehicles) Facility Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements Work with dealer to ensure sufficient Technician capacity in the short and mid-term Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place Manage infrastructure renovation with DND support to align with DND Nissan policy Training Recruitment of dealership manpower as per the defined guidelines Qualification and experience of manpower as per NMIPL guidelines Ensuring manpower quantity per dealer position as per business requirement Staff quantity per dealer and position Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate) Trained manpower ratio Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams Monitoring HR practices at dealerships to control attrition Attrition rate HR 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management Others Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements RSPM Score Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program Act as a liaison between dealers and NSC to ensure two way communications and smooth operations 10.5 Deploy special initiative such as Nissan Customer Way (NCW) 10.6 Visit each of assigned dealer at least once per month - including visit preparation prior to the event and submission of dealer visit report after the visit. Prepare other regular Aftersales reports outside dealer contact reports Perform other task outside not defined in the checklist (ex. Vehicle Sale role) Gurugram Haryana India

5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards. These SOPs are to be audited once in a quarter. 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions) EXPECTED END RESULTS MAJOR ACTIVITIES KPIs Aftersales Revenue PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) PCP monitoring, Dispersion management ratio Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc... EW+DC Penetration Review Dealer and Service Advisor performance in terms of retention and sales per unit received - including analysis for Lost customers activities Loyalty ratio Sales / unit Review Parts wholesale opportunities Key Parts sales volume Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance Service Absorption rate (SAR) Works with dealer sales personnel to ensure dealer meets accessory sales targets Accessories Offtake / NVS Provide forecast of month-end and future Parts sale per assigned dealers Parts sales volume Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA) . . Monitor Dispersion Management Dispersion Management ratio Increase Network expansion in Tier 3 / Tier 4 (through MSV - Mobile Service Van) Marketing Explains NSC's Aftersales related marketing communication programmes Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc.... Incentives Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers. Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc Parts Inventory management Review dealer inventory to ensure retails parts fill rate target is achieved Mechanical CLPV BP CLPV Assist dealer in tracking aging parts back orders Support dealer in part number information (use of systems, basic part number knowledge training, etc...) Business Management Service Absorption Ratio (SAR) Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Satisfaction Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers OS-NPS (Overall Satisfaction Net Promoter Score) CPTV (Complaint per thousand vehicles) Address with management specific customer complaints to resolve quickly in compliance with ART ART (Average Resolution Time) Ensure quality closure of all complaints with complete customer satisfaction Explain to dealer latest recall campaign and technical service bulletins Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management) Clearance of Long Pending Vehicles (Mech., BP) Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process SDD ratio (Same Day Delivery) FRFT ratio Conducts regular audit of warranty parts Provide field approval of warranty claims - has the authorisation to do - when required Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer's dissatisfaction and control Customer Complaints. SAMBHAV open action point result CPTV (Complaint per thousand vehicles) Facility Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements Work with dealer to ensure sufficient Technician capacity in the short and mid-term Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place Manage infrastructure renovation with DND support to align with DND Nissan policy Training Recruitment of dealership manpower as per the defined guidelines Qualification and experience of manpower as per NMIPL guidelines Ensuring manpower quantity per dealer position as per business requirement Staff quantity per dealer and position Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate) Trained manpower ratio Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams Monitoring HR practices at dealerships to control attrition Attrition rate HR 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management Others Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements RSPM Score Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program Act as a liaison between dealers and NSC to ensure two way communications and smooth operations 10.5 Deploy special initiative such as Nissan Customer Way (NCW) 10.6 Visit each of assigned dealer at least once per month - including visit preparation prior to the event and submission of dealer visit report after the visit. Prepare other regular Aftersales reports outside dealer contact reports Perform other task outside not defined in the checklist (ex. Vehicle Sale role) Gurugram Haryana India

The candidate will be part of a centralized function supporting all Business Units that write Insurance Multinational Solutions. The function in India is an extension of Multinational Solution Services (MSS) function located in New York, London, Hong Kong, Mexico & Austria. The MSS India team, among other responsibilities, is responsible for generating and reporting key metrics around the Multinational Solution business and help support the management by providing analytical insights on a variety of data. In this role, you'll transform the gathered insights into action, driving process excellence and continuous improvement to fulfill our ambition of delivering exceptional service to our customers. What You’ll Be DOING What will your essential responsibilities include? Champion improvement initiatives to elevate KPIs and resolve operational challenges. Collaborate with the Process Excellence Manager on global projects, including deploying process mining tools and developing comprehensive reports and data initiatives. Craft compelling business cases, perform insightful data analyses, and contribute to process discovery and enhancement. Conduct thorough analyses to aid the Process Excellence Manager and formulate innovative solution proposals. Assist in defining and developing new KPIs and data insights to drive informed decision-making. Identify and capitalize on opportunities for enhancement within the value stream. Engage in team calls across European and US time zones. Overtime, cultivate deep expertise in Multinational Solutions and Process Excellence. Gain a thorough understanding of the business processes, systems and terminology integral to Multinational Solutions. Experiment with data to grasp vital statistics concerning owned and partner offices, from both the producing and incoming perspectives. Uncover country and product-specific nuances as you spearhead and contribute to improvement initiatives, driving the organization towards an improved future state. Expand your knowledge of processes to evolve into a Process and Operational Excellence Expert, making a significant impact on the organization's journey towards continuous improvement. You will report to Senior Delivery Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Graduate/post-graduate from a reputed Indian University. Relevant years of experience in continuous improvement (CI), business process management (BPM), or operational excellence, preferably within the insurance industry. Demonstrates ownership, initiative, and a curious mindset for discovering improvement opportunities and innovative solutions. Excellent logical and critical thinking skills, with the ability to think in process terms and challenge existing ways of working. Exceptional attention to detail and a commitment to meeting delivery timelines. An effective communicator with excellent interpersonal skills, capable of engaging with team members and stakeholders. A collaborative team player with a drive for excellence and the self-motivation to work self-directedly in a fast-paced environment. Experience in roles involving regular calls and meetings. Skilled in presenting solutions/proposing ideas. Desired Skills And Abilities Excellent analytical skills with expertise in CI, statistics, facilitating root cause analysis and solution brainstorming, visual management, and value stream/process mapping. Familiarity with PDCA, DMAIC, Lean tools, business process management methodologies and change management. LSS certification preferred. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability.

* Ensures adherence to defined manufacturing guidelines, processes and procedures (focus on production). * Supervises production activities according to established quality standards and EHS requirements. * Contributes to production planning processes and determines manufacturing priorities based on established weekly production schedules. * Makes daily assignments and assigns work and tasks to the member of the production group. * Interprets specifications and makes judgments about the acceptability of production that is in process. * Proposes procedures improvements and implements technical infrastructure. Key Responsibilities 1. Oversees assigned (parts of) technologically demanding and complex processes which do need specialized, experienced and well vocationally trained work force. 2. Assists effectively to budget accountable management. Reports to Plant manager. 3. Oversees all assigned - or major parts of - production sequences, and across shifts (if any), in production unit. Plans, prioritizes and manages related resources and measures. 4. Establishes & fosters on primarily intra-organizational contacts and functionally oriented external contacts. Impact (Work environment & Management complexity) 1. Complexity is about managing two assembly lines having around 12 technicians & 15 third party contracts. 2. Due to changing priorities or differing situations encountered in one of the assembly lines, thinking is focused on planning, prioritizing and optimizing of material and/or personnel resources and also all functional processes to ensure achievement of given or agreed standards (reliability, availability, safety, effectiveness, etc.). Required Knowledge/Skills, Education, and Experience Diploma or BE - Mechanical / Electrical / Production with minimum 10-12 years of experience in product assembly lines. Both advanced practical and theoretical understanding and some significant advanced hands-on experience is required to oversee and manage the diverse and relatively complex tasks in the related field of work. Resource (Man, Machine & Material) planning as against customer demand. Learning attitude is a MUST. Hands on experience in implementing Lean Manufacturing project at shop floor. Hands on experience in implementing 5S, Kanban, PDCA, 8D tools. Hands on experience in SAP - PP & MM module. Influence (Workflow/People) 1. Needs advanced management understanding in order to lead and align employees in different workflows and/or projects organization environment. 2. Planning and managing results and performance is essential.

DESCRIPTION DESCRIPTION Job summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Key job responsibilities Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA Key job responsibilities ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA A day in the life The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness About the team About the team Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. BASIC QUALIFICATIONS Preferred Qualifications Knowledge of local language will be an advantage Prior experience in handling contingent workforce would be an added advantage. Excellent communication and presentation skills Ability to influence and partner with different levels of the organization to achieve results. Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis. Strong understanding of Labor related laws and statutes. Prior experience in a manufacturing, warehousing, pharmaceutical or automotive would be ideal Should be proficient in using MS Office, Excel and data related tools. PREFERRED QUALIFICATIONS Preferred Qualifications Knowledge of local language will be an advantage Prior experience in handling contingent workforce would be an added advantage. Excellent communication and presentation skills Ability to influence and partner with different levels of the organization to achieve results. Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis. Strong understanding of Labor related laws and statutes. Prior experience in a manufacturing, warehousing, pharmaceutical or automotive would be ideal Should be proficient in using MS Office, Excel and data related tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, GJ, Surat Last Mile Delivery Fulfillment & Operations Management

Role Description- To manage & ensure smooth & efficient functioning of Electrical Section. Roles & Responsibilities- To prepare Section Annual safety plan Review and implementation of Annual safety plan activities. Weekly Audit for safety findings. Preparation of annual & monthly electrical budget: R & M cost of plant & Material Handling, Utility energy consumption, Improvement and Capital Expenditure, Break down target, Periodical maintenance target, Machine wise energy Bench mark target, Target of Forklift Diesel consumption, Target of LPG consumption & Review of Manpower To undertake and facilitate in improvements initiatives for machines & process in coordination with production deptt. Review of maintenance spares & alternate source of obsolete items. To do regular electrical inspection and take necessary steps so as to ensure that the electrical installation is happening in Chennai plant as per the safety standards and minimise the chances of getting NC'S in external audit. Making plan to provide Annual Maintenance Contract of Utility To coordinate with all deptt. to ensure smooth operation of material handling activities To facilitate & execute installation of new machines in coordination with projects. To make Section manual as per quality system. Review and ensure actual implementation of system with in section. To review & Undertake necessary steps to reduce the Machines & utility energy consumption in the process. Machine wise energy Bench mark. To track & control Electrical Inventory norms to minimize the Inventory cost. Review of high value spares by alternate spare or Indigenize. To undertake training initiatives in order to develop the competency levels for self and team members of department. Implementation of Performance Management & Deployment Management system. To promote PDCA and Deep analysis study. Trend of Break down time & Frequency, Plan V/S Actual gap against improvement plan, No. of planned maintenance delay from schedule. Robotic Servo drives knowledge or trouble shooting experience of drives like YAHIKAWA, FANUC,KUKA Robots. Mitsubishi/ Siemens /Allen Bradly /Baldor and Schneider /Delta /Servo Tronic’s/Fuji & DANFOSS. Furnace Heaters & Heating system . Energy management system and energy improvement projects implementation. Role Indicators- Budgeting, Plant Maintenance (Machines & Utility), Quality Management, Energy, Inventory, Manpower Development. Skills: Managerial, Communication, 360'Leadership and motivation, Fair knowledge of Maintenance management practices. Role Requirement- B. Tech./B.E. (Electrical) must have qualification, 8-14 years of total experience, Automotive/Manufacturing industry background preference.

5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards. These SOPs are to be audited once in a quarter. 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions) EXPECTED END RESULTS MAJOR ACTIVITIES KPIs Aftersales Revenue PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) PCP monitoring, Dispersion management ratio Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc... EW+DC Penetration Review Dealer and Service Advisor performance in terms of retention and sales per unit received - including analysis for Lost customers activities Loyalty ratio Sales / unit Review Parts wholesale opportunities Key Parts sales volume Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance Service Absorption rate (SAR) Works with dealer sales personnel to ensure dealer meets accessory sales targets Accessories Offtake / NVS Provide forecast of month-end and future Parts sale per assigned dealers Parts sales volume Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA) . . Monitor Dispersion Management Dispersion Management ratio Increase Network expansion in Tier 3 / Tier 4 (through MSV - Mobile Service Van) Marketing Explains NSC's Aftersales related marketing communication programmes Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc.... Incentives Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers. Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc Parts Inventory management Review dealer inventory to ensure retails parts fill rate target is achieved Mechanical CLPV BP CLPV Assist dealer in tracking aging parts back orders Support dealer in part number information (use of systems, basic part number knowledge training, etc...) Business Management Service Absorption Ratio (SAR) Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Satisfaction Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers OS-NPS (Overall Satisfaction Net Promoter Score) CPTV (Complaint per thousand vehicles) Address with management specific customer complaints to resolve quickly in compliance with ART ART (Average Resolution Time) Ensure quality closure of all complaints with complete customer satisfaction Explain to dealer latest recall campaign and technical service bulletins Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management) Clearance of Long Pending Vehicles (Mech., BP) Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process SDD ratio (Same Day Delivery) FRFT ratio Conducts regular audit of warranty parts Provide field approval of warranty claims - has the authorisation to do - when required Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer's dissatisfaction and control Customer Complaints. SAMBHAV open action point result CPTV (Complaint per thousand vehicles) Facility Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements Work with dealer to ensure sufficient Technician capacity in the short and mid-term Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place Manage infrastructure renovation with DND support to align with DND Nissan policy Training Recruitment of dealership manpower as per the defined guidelines Qualification and experience of manpower as per NMIPL guidelines Ensuring manpower quantity per dealer position as per business requirement Staff quantity per dealer and position Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate) Trained manpower ratio Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams Monitoring HR practices at dealerships to control attrition Attrition rate HR 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management Others Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements RSPM Score Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program Act as a liaison between dealers and NSC to ensure two way communications and smooth operations 10.5 Deploy special initiative such as Nissan Customer Way (NCW) 10.6 Visit each of assigned dealer at least once per month - including visit preparation prior to the event and submission of dealer visit report after the visit. Prepare other regular Aftersales reports outside dealer contact reports Perform other task outside not defined in the checklist (ex. Vehicle Sale role) Gurugram Haryana India

Karnataka, Anekal, Karnataka, India Department HRD - Academy for management & Leadership Excellence Job posted on Jul 17, 2025 Employment type White Collar About TVS / Who are we? TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru and Nalagarh in India and Karawang in Indonesia. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. We are the only two-wheeler company to have received the prestigious Deming Prize. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys. We have been ranked No. 1 Company in /the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland. TVS Motor Company endeavours to deliver the most superior customer experience across 80 countries in which we operate. For more information, please visit www.tvsmotor.com. Job Title / Role : Learning Services Specialist, Managerial Development Department: Institute of Quality & Leadership (IQL) Location: Anekal Education Qualification: Bachelor's/Master’s degree with 8–10 years of experience in Learning & Development Required Experience: 8-10 years Purpose of the role : To design and deliver impactful, competency-based learning solutions that accelerate managerial capability development across the organization. 2. To ensure seamless end-to-end program management—spanning design, delivery, coordination, and continuous improvement—by collaborating across internal teams and external partners. 3. To elevate learner experience and business impact through excellence in execution, stakeholder engagement, and PDCA-led improvement cycles. Key responsibilities: 1. Program Design & Content Collaboration Co-create learning journeys and assets aligned to TVSM’s managerial competency framework and leadership pipeline. Partner with the Instructional Design and business teams to ensure contextual and learner-centric design across modalities (ILT, VILT, OJT, gamification, etc.). 2. Program Delivery & Execution Plan and lead the end-to-end delivery of learning programs—including cohort scheduling, facilitator coordination, learner communication, tech setup, and post-program reinforcement—to ensure timely, high-quality execution. 3. Stakeholder Consulting & Engagement Work closely with business stakeholders, HRBPs, and function heads to identify development needs, customize solutions, gather feedback, and foster adoption and alignment with strategic priorities. 4. Vendor & Internal Liaison Liaise effectively with external learning partners, content vendors, and facilitators, while coordinating internally with instructional designers, operations, communications, and LMS teams to ensure readiness, alignment, and delivery quality. 5. PDCA for Continuous Improvement Conduct regular Plan-Do-Check-Act (PDCA) cycles for each major learning initiative—evaluating learner feedback, impact metrics, and stakeholder insights to iterate on design and delivery. 6. Project Management Apply structured project management practices to learning initiatives—defining scope, timelines, stakeholder roles, dependencies, and risk mitigation. Track progress and ensure delivery within defined quality, time, and cost parameters. 7. Measurement & Analytics Track program effectiveness across L1 to L4 (Kirkpatrick), using data to evaluate ROI and drive decision-making. Present insights and impact narratives to internal stakeholders and leadership. 8. Learning Technology & Content Management Utilize LMS/LXP platforms for session scheduling, learner tracking, content uploads, and analytics. Ensure digital learning tools and assets are current, accessible, and performance-support friendly. 9. Program Communication & Marketing Design and manage learner communication campaigns including invitations, pre-work, nudges, and success stories. Collaborate with internal communications for program branding and visibility. 10. Process Governance & Documentation Maintain and improve SOPs related to design, delivery, and stakeholder engagement. Champion process rigor, while identifying automation or optimization opportunities with the learning operations team Key Competencies & Skills: • Instructional Design & Learning Architecture (ADDIE, 70-20-10, adult learning principles) • Project Management & Risk Mitigation (scope, plan, track, close) • Stakeholder & Vendor Relationship Management Facilitation (Train-the-Trainer, cohort engagement, needs exploration) Analytical Thinking & Data-Driven Decision-Making Communication (verbal and written) and Presentation Skills Strong attention to detail and operational rigor

DESCRIPTION DESCRIPTION Job Summary Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Key job responsibilities Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA Key job responsibilities ACES Manager ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs. The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. Responsibilities: The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness NA A day in the life The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs. Use the PDCA methodology to drive small scale improvements in processes Use the Kaizen methodology to drive large scale process improvements or reduction in costs. Sustain roll out of CI essentials and Kaizen essentials training to managers. Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness About The Team About the team Business Area: Operations Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. BASIC QUALIFICATIONS Preferred Qualifications Knowledge of local language will be an advantage Prior experience in handling contingent workforce would be an added advantage. Excellent communication and presentation skills Ability to influence and partner with different levels of the organization to achieve results. Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis. Strong understanding of Labor related laws and statutes. Prior experience in a manufacturing, warehousing, pharmaceutical or automotive would be ideal Should be proficient in using MS Office, Excel and data related tools. PREFERRED QUALIFICATIONS Preferred Qualifications Knowledge of local language will be an advantage Prior experience in handling contingent workforce would be an added advantage. Excellent communication and presentation skills Ability to influence and partner with different levels of the organization to achieve results. Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis. Strong understanding of Labor related laws and statutes. Prior experience in a manufacturing, warehousing, pharmaceutical or automotive would be ideal Should be proficient in using MS Office, Excel and data related tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Gujarat Job ID: A3035140

Position Title: Head Of QAQC & Operational Excellence Location: Head Office, Pune Reporting To: Head- Projects Role Overview We are seeking an accomplished Head of QAQC & Operational Excellence to establish, lead and continuously elevate our Quality function across system quality, supply quality and field quality for utility ‐ scale renewable energy projects. Located in our Pune head office, you will architect and institutionalize a world ‐ class QA & QC department defining policies, processes and metrics and ensure EPC partners deliver defect ‐ free, compliant, high ‐ performance assets. Your zero ‐ compromise mindset for quality, coupled with deep expertise in quality management systems and operational excellence frameworks, will be critical to our ambition of setting new benchmarks in India’s clean ‐ energy sector. Key Responsibilities Department Setup & Governance Organizational Design: Define the QA & QC department structure, roles & responsibilities, reporting lines and resourcing plan aligned to project pipeline. Quality Framework: Develop and deploy an Integrated Management System (IMS) encompassing ISO 9001, ISO 14001, ISO 45001 and industry ‐ specific standards. Policies & Procedures: Author and maintain Quality Manual, Project Quality Plans (MQAP), Field Quality Plans (FQAP), Inspection & Test Plans (ITP), work instructions, checklists and method statements. Governance Cadence: Establish management review forums, steering committees and KPIs for continuous oversight and strategic alignment. System Quality Management IMS Leadership: Drive certification and continual improvement across QMS, EMS and OHSMS; lead internal, external and third-party audits, and close gap findings. MIS & Reporting: Implement a digital Quality Management Information System to track non-conformances, corrective actions, COPQ (Cost of Poor Quality), supplier performance and KPI dashboards for executive review. Risk Management: Facilitate process ‐ based risk assessments (FMEA, HAZOP), incorporating quality risk controls into project lifecycle and change ‐ management processes. Supply Quality Assurance Vendor Qualification: Define criteria for A/B/C ‐ class components (PV modules, inverters, transformers, trackers, balance ‐ of ‐ system) and manage vendor audits, capability assessments and approval matrices. Inspection Strategy: Develop an optimal mix of in-house and third-party inspections (FAT, pre-dispatch checks, MDCC) to ensure zero ‐ defect deliveries. Supplier Development: Partner with procurement and engineering to drive cost-effective quality improvements, PPAP/APQP rollouts, and vendor corrective ‐ action closure. Field Quality Control Site Quality Oversight: Deploy FQAP, method statements and inspection checkpoints for civil, mechanical, electrical and SCADA works; enforce work ‐ permit compliance and safety interfaces. Non-Conformance Management: Oversee NCR logging, root-cause analyses (8D/PDCA), corrective/preventive actions and lessons-learned integration into process revisions. Commissioning Readiness: Collaborate with project teams to validate critical-to-quality points, ensure completion of pre-commissioning checks and support handover to O&M. Operational Excellence & Continuous Improvement Lean Six Sigma Deployment: Lead Black Belt/Green Belt initiatives targeting COPQ reduction, productivity gains and process cycle ‐ time compression across projects. Business Excellence Frameworks: Establish strategic priorities (SP/SI), and functional initiatives (FP/FI), ensuring cascading through KRAs for individual performance alignment. Benchmarking & Analytics: Institute KPI benchmarking (yield, uptime, waste, rework), conduct time-motion studies and apply SPC to monitor process capability. Leadership & Stakeholder Engagement Cross-Functional Collaboration: Act as the quality evangelist with Engineering, Procurement, Construction and O&M teams to embed quality ‐ by ‐ design principles. External Interface: Represent the company in regulatory, lender and insurer quality audits; liaise with TPAs, certification bodies and industry forums to influence best practices. Team Development: Recruit, mentor and upskill a high-performing QA & QC team; drive a culture of ownership, innovation and zero ‐ tolerance for substandard work. Qualifications & Experience Education: Bachelor’s or Master’s in Mechanical/Electrical/Civil Engineering or equivalent; advanced certification in Quality (Six Sigma Master Black Belt, ASNT Level II, Lead Auditor IMS) is highly preferred. Experience: 15+ years in QA & QC and Operational Excellence roles within large-scale renewable energy or power ‐ generation projects (solar PV, wind, BESS, green hydrogen). Proven track record establishing quality functions and processes de novo, managing end-to-end system, supply and field quality across multiple EPC contractors. Hands-on expertise in ISO 9001/14001/45001, APQP/PPAP, ITP/FAT protocols, NCR management, COPQ frameworks and Lean ‐ Six Sigma deployments. Technical Skills: Proficiency with QMS software, ERP modules, Microsoft Project/Primavera and BI tools (Power BI preferred). Strong command of industry standards (IEC, IS, ASME, NACE, SSPC) and statutory compliance mandates. Core Competencies Strategic Vision & Execution: Ability to translate executive quality objectives into robust processes and measurable outcomes. Analytical Rigor: Data-driven decision maker with exceptional problem-solving and statistical analysis skills. Influence & Communication: Persuasive leader, adept at stakeholder management—from shop-floor teams to board-level presentations. Safety & Integrity: Unwavering commitment to HSE excellence and ethical practices; fosters a culture of accountability. Change Leadership: Skilled in driving organizational transformation, overcoming resistance and institutionalizing continuous improvement. Business Unit: GBU Renewables Division: REN AMEA - India Legal Entity: ENGIE Energy India Private Limited Professional Experience: Senior (experience >15 years) Education Level: Bachelor's Degree

About Smart Node Smart Node is one of India’s leading brands in wireless home automation, transforming homes, offices, and hotels into smart spaces. With over 8 years of innovation, we are on a mission to simplify lives through cutting-edge automation technology made in India. Join our passionate and fast-growing team to be part of the next big revolution in smart living. Role Overview We are looking for an innovative Mechatronics Engineer to join our Production R&D team. The ideal candidate will play a pivotal role in developing new automation solutions, creating efficient tools and fixtures, and improving our existing products and processes. You will collaborate closely with production teams, ERP developers, and R&D to enhance efficiency, product quality, and overall production capabilities. Key Responsibilities Design, develop, and test innovative mechatronics solutions, tools, and fixtures for production enhancement Collaborate with cross-functional teams to troubleshoot and solve production-related challenges Evaluate and improve existing product designs and processes Conduct ERP feature testing and provide feedback for system improvements Support small mechatronics projects from concept to completion, ensuring timely delivery Document all designs, modifications, and test results clearly and accurately Maintain high standards of quality, innovation, and safety in all development activities Must-Have Skills Proficiency in CAD & CAM software (e.g., Inventor , AutoCAD, Fusion 360) understanding of mechanical, electrical, and electronic systems integration Practical experience in developing tools, fixtures, and automation solutions Strong analytical thinking, troubleshooting, and problem-solving skills Hands-on experience with production processes, quality standards, and ERP systems Excellent time management, responsiveness, and punctuality Nice-to-Have Experience in IoT or smart home automation industry Basic programming skills (Python, C/C++) Knowledge of PLCs, microcontrollers, sensors, and actuators Familiarity with Lean manufacturing and continuous improvement methodologies (Kaizen, PDCA, DMAIC) Reporting To Head of Manufacturing & Operations Why Join Smart Node? Be part of India’s fast-growing smart home automation industry Dynamic and innovation-driven startup culture Opportunity to work on diverse projects involving hardware, software, and automation systems Emphasis on practical implementation, quick iterations, and immediate impact "You build, You Own" philosophy Your innovations directly improve products, production processes, and customer experiences.

1.Responsible for Leading the Quality function and day to day In-process Quality verification with consistent result both in terms of Quality and Quantity to meet daily plant output / customer requirements. 2. Performing in-process quality inspection for accuracy, specification parameters and workmanship. Develop and implement best quality processes in production 3. Tabulate and document data relating to products, processes, materials, its qualities, and reliabilities 4. Train staff, technicians, and professionals on the aspects of quality control activities. 5. Troubleshoot and resolve problems relating to quality using quality tools (DMAIC, 8D, 4Q, PDCA etc.) Capture and analysis of COPQ in order to achieve savings. 2. Conducting regular Inspections and Audits to assess product quality and compliance with established standards 3. Collaborating with production teams to Identify areas for improvement and develop solutions to address quality issues. 4. Ensuring that all quality-related processes comply with local and international regulations and standards 5. Providing training and support to production teams to improve their quality control skills and knowledge 6. Reviewing customer feedback and using this information to identify areas for improvement. 7. Support during Customer Inspections, QA drafting and approvals etc. Implementing Poka-Yoke wherever possible to prevent quality errors and improve safety level. 8. Support and lead continuous improvement programs, problem solving and process improvement activities 9. Adhere to QMS, other company policies and procedures & Quality Documentation Control 10. Strong Technical know-how about the Process flow. KAIZEN & ISO- 9001 and 14001,45001 Documentation. 11. Strong Knowledge about the Corrective Action Plan (8D), Continual Process Improvement 12. Shows moral courage, openness and honesty in all dealings. Good communication and interpersonal skill 13. Ability to work in a diverse and dynamic environment 14.Good Communication 15.Good Organization & Prioritization

Role & responsibilities : • Responsible for Leading the Quality function and day to day In-process Quality verification with consistent result both in terms of Quality and Quantity to meet daily plant output/customer requirements. • Performing in-process quality inspection for accuracy, specification parameters and workmanship. Develop and implement best quality processes in production • Tabulate and document data relating to products, processes, materials, its qualities, and reliabilities. • Train staff, technicians, and professionals on the aspects of quality control activities. • Troubleshoot and resolve problems relating to quality using quality tools ( analysis of COPQ in order to achieve savings.DMAIC, 8D, 4Q, PDCA etc.) Capture and PDCAP-YY7 • Conducting regular Inspections and Audits to assess product quality and compliance with established standards. • Collaborating with production teams to Identify areas for improvement and develop solutions to address quality Issues. • Ensuring that all quality-related processes comply with local and international regulations and standards. • Providing training and support to production teams to improve their quality control skills and knowledge. • Reviewing customer feedback and using this information to identify areas for improvement. • Support during Customer Intections, QA drafting and approvals etc. Implementing Poka-Yoke wherever possible to prevent quality errors and improve safety level. • Support and lead continuous improvement programs, problem solving and process improvement activities. • Adhere to QMS, other company policies and procedures & Quality Documentation Control. • Strong Technical know-how about the Process flow. KAIZEN & ISO-9001 and 14001,45001 Documentation. • Strong Knowledge about the Corrective Action Plan (8D), Continual Process Improvement. • Shows moral courage, openness and honesty in all dealings. Good communication and interpersonal skill. Skills required: 1.English Communication skills, 2.Good local launguage Communication Skills 3.Good Knowledge in Excel & PPT 4.Team management

Job Role: CNC Machining Location: Gurgaon / Manesar / Kharkhoda Hiring Level: AM/DM Education: Diploma / B.Tech Experience: Diploma: 9 - 13 B.Tech: 2.6 - 6 Job Role: CNC Machining Handling CNC Machining shop activity Tooling and shift manpower management Job Responsibilities: Handeling CNC Machining operations of Press Dies, Injection Mould and Die casting Dies Coordination with shop for handling of CNC machining operations (A, B and C shifts). Manpower handling at shop floor level. Machining job planning and monitoring. Machined part inspection. New Tooling trial. Die parts quality monitoring with PDCA approach. Target vs. Actual machining Hours analysis with die machining hours reduction. Machining efficiency improvement. Technical/ Functional: Thorough knowledge of press dies, die casting dies and mold dies function & operations. Know how of double column CNC machines, Fanuc controller, NX, Tebis, MS Office. Ability to identify & reslove quality issues of machining qulaity. Behavioral: Good communication skills & networking skills. Disciplined & must follow all the rules & guidelines in the shop floor. Ability to work as a team player.

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity Quality Director ensures all services meet quality standards as per clients business requirements. Primary responsibilities include understanding customer expectations and needs, aligning to Teleperformance Quality standards and managing quality control process’. The Responsibilities Support management focus on review of key drivers, metrics and operational processes that drive KPI results Deploying and Managing QA framework Implementation in new and stable programs. Demonstrate commitment to program internal customer satisfaction Defining audit strategies to ensure maximum improvement in quality performance Using smart logic in sampling for transactional audits Optimizing QA staff for maximum efficiency (productivity and accuracy) Ensuring complete audit coverage operator wise as per audit plan and budgeted manpower Analyzing reason of errors and concentrations of errors for improvement Ensuring RCA (root cause analysis) for escalations within operations Reviewing and redefining end to end non-compliance monitoring process Conducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance Designing Key Performance Indices and defining Key Responsibility Area for QA staff Recommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operations Managing manpower budget and hiring of QA staff in operations Responsible for career development and growth path for QA staff Drive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program. Plan for Automation project in tandem with operation Involve self in RFP for new accounts and managing transition as part of Quality function The Qualifications Graduation degree 13+ Years Experience in Service industry with 5 Years in Quality mangerial role Quality /Process control/Six Sigma certification is preferred. Experience in CSAT/ NPS metric management Experience in International Technical programs will be an added advantage. Customer service orientation Excellent verbal and written communication. Data analysis and statistical aptitude Good interpersonal skills. Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology Exposure to handling clients and operations Stakeholders indepedently Advanced Excel Skill preferably expertise in Power BI, Tableau etc will be preffered Six Sigma/ LEAN or Equivalent certifcation is preffered Skills for planning, assigning and directing work. Ability to coach, develop action plans which maximize performance and provide effective feedback Customer Service orientation Builds Collaborative Relationships Coaches & Develops Others Logical thought process Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.