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Service Delivery Remote Support Engineer (L2) NTT DATA

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Security Remote Technical Support Engineer (L2) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a crucial role in restoring service to clients by driving incidents to effective resolution, ensuring all requests and resolution incidents meet service level agreement conditions. Your key responsibilities will include maintaining the support process, handling support requests according to procedures, investigating and diagnosing problems using service assurance software, and collaborating with users and suppliers. You will identify and resolve problems, p...

Posted 1 month ago

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