Application Support Engineer(Telecom) Tetriq Solutions

8.0 - 13.0 years

8 - 10 Lacs

Hyderabad, Chennai

Work from Office

We are looking for application support engineer having sound skill in troubleshooting and resolving issues against apps hosted in On-Prem( Process Execution Module)/Cloud, with Scripting experience. Skills: AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, OSS/BSS JD:- Strong knowledge in Tech Skill (Java, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom OSS/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Posted 2 months ago

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