Global Service Desk Analyst Apex Group Ltd (India Branch)

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You should have 2-3 years of experience in a computer-related support or IT operational environment. A recognized third-level qualification in a computer-related discipline is required. Possess one or more recognized industry certifications in PC, Network, and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Good written and communication skills in English are essential. Experience with documentation and improving SOPs and other process documents is necessary. Customer focus and excellent timekeeping are key requirements for this role. You should have good interpersonal skills, with a focus on listening and questioning abilities. Strong problem-solving skills and the ability to work under your initiative are expected. Maintain adequate knowledge of operating systems and application software used in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management is beneficial. Experience with configuring and supporting any version of Windows Desktop (7, 8, 10) is required. Experience in a virtual desktop environment is desirable, particularly with CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365 is preferred. You should have good experience in active directory and user management. Customer support experience in a Global Service Desk on call is necessary. Basic experience with supporting physical networking is desirable but not essential. Familiarity with Ticket Tool, Fresh Service, and Service Now (SNOW) is preferred. This position may require 24/7 work hours.,

Posted 1 week ago

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Infrastructure Analyst Marriott International

2.0 - 6.0 years

0 Lacs

haryana

On-site

As an Infrastructure Analyst at Marriott International, you will be responsible for providing technical and functional support to CEC offices and Home agents. Your role will involve assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance, and repairs of all property-based computer systems, equipment, telephony, and peripheral devices. To excel in this position, you should have a technical specialization in PC support and a strong understanding of network infrastructure. You must possess extensive knowledge of Windows desktop operating systems and experience with emerging technologies such as cloud computing, desktop virtualization, and unified communications. Experience in Microsoft Servers and VMware, along with Microsoft certifications, is preferred. Proficiency in using MS Office, SharePoint, and Teams is essential. Fluency in both written and spoken English and Chinese is required, along with a minimum of 2 years of working experience in a similar role. Your core work activities will include performing installations, maintenance, and repairs of property-based computer systems and peripheral devices. You will serve as the primary hardware contact for technical processes and specific projects, handling PC support escalation and supporting basic telephony configuration and maintenance. Additionally, you will provide support for various teams including Sales, Customer Care, Rewards, and Customer Engagement Center support team desktop portfolios. You will also be involved in supporting Home Agent deployments, tracking and inventorying hardware assets, and coordinating with onsite Leadership on operational technology needs. In terms of management competencies, you are expected to demonstrate leadership qualities such as adaptability, effective communication, problem-solving, and decision-making skills. You should exhibit a professional demeanor that conveys confidence and commands respect from others while representing the company in alignment with its values. Additionally, you will be responsible for building and contributing to teams, driving for results, planning and organizing work effectively, and building strong relationships with coworkers and customers. As part of Marriott International, the world's largest hotel company, you will have the opportunity to grow and succeed in a global team that values talent and organizational capability. By applying your professional expertise in technical acumen, business acumen, and learning continuously, you will contribute to the success of the organization and enhance your own skills and abilities. Join us at Marriott International, where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself.,

Posted 1 month ago

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