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3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include: - Being logged into the Help Desk hunt group to answer support calls - Taking ownership of end user incidents - Troubleshooting system issues - Escalating unresolved issues - Monitoring incident queues - Providing detailed work notes - Following up with users - Updating incident tickets - Performing remote troubleshooting for computers and mobile devices - Installing and configuring hardware and applications - Working as part of a team of technicians while also being capable of working i...
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promp...
Posted 3 months ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Technician at EisnerAmper's Mumbai office, you will be an integral part of the Helpdesk team, providing exceptional services to clients in a growing environment. Your main responsibilities will include being logged into the Help Desk hunt group to answer support calls, taking ownership of end user incidents, troubleshooting system issues, escalating unresolved issues, monitoring incident queues, providing detailed work notes, following up with users, updating incident tickets, performing remote troubleshooting for computers and mobile devices, installing and configuring hardware and applications, and working as part of a team of technicians while also being capable of working independen...
Posted 3 months ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
EisnerAmper is looking for a Technician to join the Helpdesk team in their Mumbai office. They seek an individual who excels in a dynamic environment and is committed to delivering exceptional services to clients. Your responsibilities will include being available on the Help Desk hunt group to respond to incoming support calls, taking charge of end user incidents from start to finish, troubleshooting system issues, escalating unresolved issues to the appropriate internal teams, managing incident queues within defined ticket SLAs, providing detailed work notes, following up with users post-resolution, updating incident tickets, and performing remote troubleshooting for computers and mobile d...
Posted 3 months ago
2.0 - 5.0 years
2 - 5 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Role Responsibilities: Provide hardware/software troubleshooting for desktops, laptops, and peripherals Resolve network issues involving TCP/IP, VPN, and wireless connectivity Reimage and rebuild systems using tools like MDT, Ghost, or Sysprep Maintain documentation, manage inventory, and handle IT asset requests Key Deliverables: Timely resolution of end-user technical issues Accurate ticket logging and incident documentation Installation and maintenance of Windows-based environments Role Responsibilities: Troubleshoot software, hardware, and connectivity issues on desktops, laptops, and mobile devices Perform PC reimaging, hardware upgrades, and Windows OS support Handle LAN/WAN, VPN, and ...
Posted 4 months ago
2.0 - 5.0 years
2 - 5 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Role Responsibilities: Provide hardware/software troubleshooting for desktops, laptops, and peripherals Resolve network issues involving TCP/IP, VPN, and wireless connectivity Reimage and rebuild systems using tools like MDT, Ghost, or Sysprep Maintain documentation, manage inventory, and handle IT asset requests Key Deliverables: Timely resolution of end-user technical issues Accurate ticket logging and incident documentation Installation and maintenance of Windows-based environments Adherence to IT asset procurement and inventory policies
Posted 4 months ago
2.0 - 3.0 years
6 - 7 Lacs
Bengaluru
Work from Office
We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, c...
Posted 5 months ago
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