153 Pbx Jobs - Page 6

The Genesys Engage, Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Genesys Engage, Service Management domain.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

SUMMARY Field sales opening in Kolkata region in a leading MNC. Location: Kolkata / South 24 Parganas Salary: 15000 + upto 6k incentives Shift time: Day shift (9.30 am to 7 pm) Job details: -Visit minimum assigned outlets daily following a pre-determined route plan to maximize coverage. -Develop and maintain a thorough understanding of our product portfolio to effectively communicate features, benefits, and value to retailers. - Proactively engage with retailers to secure sales orders for our products, ensuring accurate order placement and fulfillment - Merchandising within each outlet to enhance product visibility, including warm and chilled display , and point-of-sale material placement. - Build and maintain strong relationships with retail partners to foster collaboration and ensure ongoing sales growth. - Accurately track and report daily sales activities, including outlet visits, orders generated, and merchandising efforts - Gather feedback from retailers regarding product performance, market trends, and competitive activities. - Ensure 6 days x 8 hours of market work in a week excluding holidays as per company norms - Visit minimum 50 assigned outlets daily following a pre-determined route plan to maximize coverage - Minimum 50% Productivity against the daily visited outlets - Achieve 175 physical cases of daily volume Requirements Work Type: Field Sales Business development executive Qualification: Any Undergraduate/Graduate fresher and experience both can apply Experience in field sales is preferred Two wheeler is mandatory 6 days working, 1 rotational week off Benefits - Incentive upto 6k - Day shift

6 to 8 Years of proven expertise in establishing and operating MS Teams in complex environments. knowledge of MS Teams and unified communications subsystems, including Audio Code, Session Border Controllers (SBC), SIP Gateways, IP phones and PBX.

Role & responsibilities We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Role: Asterisk Developer Department: IT Employment Type: Full Time, Permanent Location: Mohali Roles & Responsibilities: Application Development: Creating custom telephony applications and features using Asterisk's APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Required Skills: We require a person who has experience in Cloud Call Center System development Using Asterisk PBX (Version above 16), Should have strong knowledge of Asterisk AMI and AGI (using perl or php) ,Asterisk Fast AGI , Asterisk Dial-plan ,Asterisk Optimization for High volumes , Strong Knowledge Python and PHP , Maria db (integration with applications) and Asterisk WERRTC ( STUN, TRUN server Deployment)

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : Manufacturing Engineering L2 Automation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 16 years of full time Education Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day involves collaborating with clients, offering specialized knowledge, and contributing to the success of project implementations. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have Influencing and Advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Provide expert guidance on industry-specific challenges. Lead discussions on best practices and innovative solutions. Collaborate with cross-functional teams to drive project success. Professional & Technical Skills: Must To Have Skills:Proficiency in Manufacturing Engineering L2 Automation. Strong understanding of automation systems and processes. Experience in implementing automation solutions. Knowledge of industry-specific tools and methodologies. Hands-on experience in solution design and delivery. Additional Information: The candidate should have a minimum of 15 years of experience in Manufacturing Engineering L2 Automation. This position is based at our Noida office. A 16 years of full time Education is required. Qualifications 16 years of full time Education

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : Oracle Procurement Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance for a function end to end. This includes analyzing and designing/re-designing business processes and/or defining parts of an organization. You will have the opportunity to contribute to the success of the organization by leveraging your expertise in Oracle Procurement and your strong problem-solving skills. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the implementation of activities for a specific business function Analyze and design/re-design business processes Define parts of an organization Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle Procurement Strong understanding of business processes and their impact on performance Experience in analyzing and designing/re-designing business processes Ability to define parts of an organization Knowledge of Oracle Procurement modules and their functionalities Additional Information: The candidate should have a minimum of 5 years of experience in Oracle Procurement This position is based at our Bengaluru office A 15 years full time education is requiredQualifications15 years full time education

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the successful solution design and delivery Offer expertise in SAP for Utilities Cust Financial Mgt FICA Provide functional and technical guidance to client project teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Utilities Cust Financial Mgt FICA Good To Have Skills:Experience with SAP for Utilities Billing Strong understanding of the utilities industry and its financial management processes Experience in solution design and delivery for utilities customer financial management Knowledge of industry-specific tools and methods for utilities solution design Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA This position is based at our Pune office A BE BTech degree is required Qualifications BE BTech

Expertise in C, SIP and RTP Expertise and customize Freeswitch for audio/video conferencing 2-4 years of experience in telecom protocols like SIP, RTP, and SMPP. (FreeSwitch, WebRTC). Familiarity with Opensip, Lua, PBX and Kamailio Required Candidate profile 5 days working but rotational off Note- Interested candidate can directly contact at 9045186615.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

Project Role : Sales Capture Practitioner Project Role Description : Shape, sell and close deals that are single or multi service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Capture Practitioner, you will shape, sell, and close deals that are single or multi-service. Shephard the deal to develop the win strategy, the negotiation strategy, and the close plan. Be involved in the entire deal lifecycle from start to finish, ensuring successful outcomes. Roles & Responsibilities: Expected to be an SME, collaborate, and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the development of win strategies for deals. Create and execute negotiation strategies for successful deal closures. Manage and oversee the entire deal lifecycle. Provide guidance and mentorship to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Pursuit Management. Strong understanding of sales methodologies and techniques. Experience in developing and executing sales strategies. Excellent communication and negotiation skills. Ability to analyze market trends and customer needs. Additional Information: The candidate should have a minimum of 12 years of experience in Sales Pursuit Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

#Skill SAP SD GTS #Notice Period: Immediate #Employment Type Contract #Work ModeWFO Experience on SAP SD Must have implementations Good knowledge on GTS

Employment Type: Contract Job Description : Hands on experience SAP HANA and strong knowledge in FICO. Experience in one or more of the following skills SAP S4 Accounts payable SAP S4 Fixed assets SAP S4 General ledger SAP S4 RAR

Working closely with either the project manager or the senior project manager (or both), you’ll play a pivotal role in driving project success. You’ll take ownership of small projects, and provide a boost to the major ones. Being one of the leaders at the helm, you’ll explore ways to bring out the best in your team by striving to ensure optimal outcomes for all stakeholders. Likewise, you’ll play a lead role in managing the organisational structure for each project, making sure that all reporting, communication and working procedures are streamlined, and that every project has clear objectives in place. Your attendance at project meetings is necessary, and you’ll be expected to create project-related reports, analyses and reviews. Excellent organisational skills and attention to detail is crucial; this role needs someone who is good at forecasting project expenditure and ensuring effective management of project budgets. Building strong client relationships Our successful Project Managers ... Engage confidently with internal and external stakeholders and see things from their perspective. Are driven to succeed and love achieving challenging goals. Bring a structured and organised approach to everything they do. Communicate and collaborate to achieve success.

YOUR IMPACT: Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS: Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E. Utilize exceptional written and verbal communication skills while supporting customers. Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Act as a key point of contact for customer follow up and incident management, while maintaining updates and resolution. Collaborate with various stakeholders to act as a trusted customer advocate Contribute to the knowledge base by authoring and editing articles. WHAT YOU NEED TO SUCCEED: 5 - 8 years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline or equivalent work experience Willingness to work in shifts during weekdays and on-call during weekends. PBX experience (SIP based telephony systems: Cisco UCM, Avaya, MS Teams, Mitel, Asterisk) Understanding of SIP Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS) Experience working with relational DBMS (PostgreSQL and MS SQL Server) Understanding of Networking principles and Active directory Working experience with virtual environments and cloud environments (VMWare ESX, Microsoft Hyper V, Azure and AWS)

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.