62 Pbx Jobs - Page 3

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP for Retail Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance for a function end to end. This includes analyzing and designing/re-designing business processes and/or defining parts of an organization. You will have the opportunity to contribute to the success of the organization and make a positive impact on its performance. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the analysis and design/re-design of business processes Define parts of an organization Take ownership of assigned tasks and deliver them within the given timelines Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Retail Strong understanding of business processes and their impact on performance Experience in analyzing and designing/re-designing business processes Ability to define parts of an organization Hands-on experience in implementing SAP for Retail solutions Additional Information: The candidate should have a minimum of 5 years of experience in SAP for Retail This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : Manufacturing Engineering L2 Automation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 16 years of full time Education Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day involves collaborating with clients, offering specialized knowledge, and contributing to the success of project implementations. Roles & Responsibilities: Expected to be a SME with deep knowledge and experience. Should have Influencing and Advisory skills. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Provide expert guidance on industry-specific challenges. Lead discussions on best practices and innovative solutions. Collaborate with cross-functional teams to drive project success. Professional & Technical Skills: Must To Have Skills:Proficiency in Manufacturing Engineering L2 Automation. Strong understanding of automation systems and processes. Experience in implementing automation solutions. Knowledge of industry-specific tools and methodologies. Hands-on experience in solution design and delivery. Additional Information: The candidate should have a minimum of 15 years of experience in Manufacturing Engineering L2 Automation. This position is based at our Noida office. A 16 years of full time Education is required. Qualifications 16 years of full time Education

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the successful solution design and delivery Offer expertise in SAP for Utilities Cust Financial Mgt FICA Provide functional and technical guidance to client project teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Utilities Cust Financial Mgt FICA Good To Have Skills:Experience with SAP for Utilities Billing Strong understanding of the utilities industry and its financial management processes Experience in solution design and delivery for utilities customer financial management Knowledge of industry-specific tools and methods for utilities solution design Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA This position is based at our Pune office A BE BTech degree is required Qualifications BE BTech

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Cloud Infrastructure Minimum 7.5 year(s) of experience is required Educational Qualification : 15 Years of full time education Oversee the day-to-day operations of RingCentral, Accuvoice IVR systems. Monitor system performance and troubleshoot any issues that arise. Ensure the IVR system is operational and efficient, providing a seamless experience for customers. Provide L2 / L3 support for operational activities. Perform regular system maintenance and updates. Manage system configurations and customization to meet business needs. Lead and manage IVR-related projects from inception to completion. Coordinate with internal teams and external vendors to ensure project goals are met. Develop and maintain project documentation, including timelines, milestones, and progress reports. Provide technical support for IVR-related issues. Collaborate with the customer service team to address and resolve customer complaints and inquiries related to the IVR system. Analyze call data and system performance metrics. Generate regular reports on system performance, user interactions, and areas for improvement. Stay updated with the latest IVR technologies and best practices and provide recommendations for improvements. Vendor management for resolving major production issues. Handling day to day Incidents and Service requests. Planning, coordinating, tracking, and executing Migrations. Identify automation areas and implement the automations to optimize the team efforts. Handling escalations related to project deliverables. Coordinating with vendors on process improvement areas and ensure to have those in place. Management and troubleshooting of complex environment. Expertise on ITIL processes and project management.Good To have: Exposure on Call Center Solutions and familiarity with CRM systems and their integration with IVR solutions. Knowledge in the following technical areas:CTI, PBX/ACD, WEB/Internet.Professional Attribute: Experience in managing contact center solutions. Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business) Good communication skills Self-driven, target oriented and team player. Previous experience working with cross geography teams. Ready to work in shiftCertification:Relevant certifications in IVR technologies, project management, or related fields are preferred. Qualifications 15 Years of full time education

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : Oracle Procurement Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance for a function end to end. This includes analyzing and designing/re-designing business processes and/or defining parts of an organization. You will have the opportunity to contribute to the success of the organization by leveraging your expertise in Oracle Procurement and your strong problem-solving skills. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Contribute to the implementation of activities for a specific business function- Analyze and design/re-design business processes- Define parts of an organization Professional & Technical Skills:- Must To Have Skills:Proficiency in Oracle Procurement- Strong understanding of business processes and their impact on performance- Experience in analyzing and designing/re-designing business processes- Ability to define parts of an organization- Knowledge of Oracle Procurement modules and their functionalities Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Procurement- This position is based at our Bengaluru office- A 15 years full time education is required Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

Job Description: Roles and Responsibilities (24x7 Work Environment with Predominantly US Business Hours) Acting as Tier 2 support for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network Handing incoming calls from AT&T customers, ISPs & other AT&T work centers. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Rukas, Service Now, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Handling Aruba, Cisco, Ruckus wireless controller, access points and switches. Knowledge of performing Incident Triage while acting as first responders as a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Updating ticketing systems and tools documenting incident chronology Managing and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support. Escalate ticket according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 2-3 years of relevant experience in IT service industry working on telecommunications & managed network infrastructure solutions. No less than 2 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Knowledge on troubleshooting Aruba, Meraki, Ruckus, and SIM based Routers / Modems (LTE / 5G) Proficient knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Understanding of Network protocols, Routing, Switching, Wired and Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Effective technical coordination skills and knowledge vendor management for network hardware equipment, cloud based virtual servers and effective management of ISP's and other network service providers Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent voice over IP tele conference handing skills and telephone etiquette Excellent problem-solving skills and ability to work under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility Ability to work well in a team. Years of Experience - 3+yrs Location: Hyderabad, Andhra Pradesh, India

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.