Senior Executive - Human Resource Business Partner Swiggy

2.0 - 5.0 years

4 - 6 Lacs

Jaipur

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Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

Posted 3 weeks ago

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Helpdesk Payroll(Bangalore - Work from home) PwC Service Delivery Center

5.0 - 10.0 years

0 - 3 Lacs

Bengaluru

Work from Office

Job Summary: At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As Payroll Helpdesk Team Lead at PwC, you will lead a helpdesk answering payroll inquiries for employees across multiple jurisdictions. You will play a crucial role in addressing employee queries accurately and on time, contributing to the overall financial well-being of the organization and supporting employee satisfaction. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead helpdesk team delivering high quality customer service in response to payroll helpdesk inquiries, providing accurate information, and supporting timely resolution of payroll questions and issues Monitor key performance indicators including response and resolution time, customer satisfaction scores, and accuracy rates Identify, design, and execute continuous improvement activities including streamlining processes, reducing errors, and enhancing service quality Ensure any required playbook discrepancies, updates, or corrections are identified via customer inquiries and actioned, and ensure guidebook is up-to-date Maintain strong relationships with internal teams including Payroll Operations, regularly updating them on helpdesk performance and any issues that need addressing, communicating and coordinating with PwC team and client as needed Follow all applicable client and regulatory requirements for data protection and compliance Apply a learning mindset and take ownership for your own development Appreciate diverse perspectives, needs, and feelings of others Adopt habits to sustain high performance and develop your potential Actively listen, ask questions to check understanding, and clearly express ideas Seek, reflect, act on, and give feedback Gather information from a range of sources to analyze facts and discern patterns Commit to understanding how the business works and building commercial awareness Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) Uphold the Firm's code of conduct and independence requirements

Posted 4 weeks ago

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