2.0 - 3.0 years

7 - 11 Lacs

bengaluru

Work from Office

Key Responsibilities Manage payment experience including monitoring payment processing systems and resolving payment issues and exceptions in order to provide an exceptional customer experienceManage payment experience Leverage technology as well as internal and external product solutions to achieve the scale through automation and defect elimination Monitor 24x7 payment success rates across banks, payment gateways, and partners and continually improve the same through operational initiatives Manage partner evaluation, onboarding, commercial negotiations, service levels Manage cross-functional stakeholders across customer support, tech, product,business, risk, compliance, legal and external stakeholders across banks, processors, and networks Work with leadership, customers and business partners to make sure the scope and direction of the roadmap and individual projects are driven clearly with concise updates to stakeholders Requirements: Possess at least 3 Have delivered six sigma projects to improve operations efficiency Have the ability in understanding of operational risks and thereby develop solutions in mitigating those risks Possess strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions Have an established track record of exceeding targets, KPIs & SLAs Are a hustler who can contribute above and beyond the call of duty Possess excellent written and verbal communication skills, identify and communicate with tech, product, business, and leadership

Posted 22 hours ago

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