Payment Investigator| Hyderabad| 6 months Contract

Job Description

Job Description- In this contingent resource assignment, you may: Support Operations; proactively provide feedback and present ideas for improving or implementing processes and tools with Operations impact. Perform complex operational support tasks. Provide support on escalated questions. Interact with client personnel on a wide range of information. The Operations Processor will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. The Operations Processor will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv 1090. The team member will perform a variety of wire transfer operational tasks for complex processes or functions under limited supervision. The team member will be responsible for processing of inbound and outbound payment messages. Duties may include: receiving, repairing, and verifying transactions; contacting appropriate resources as needed and following established policies, procedures, and regulatory requirements. Payment processing types ranges from simple to moderately complex / exception processing related to amendments, cancellations, reversing accounting entries; will all form part of the day to day activities of the Senior Operations Processor on top of the escalated payments of the Junior Team members. Also, the Operations Processor may perform verifier function and review data and report trends to management, and project work. Desired Qualification: Bachelor's degree holder, preferable business course • >1 year experience in banking operations (Commercial Banking or CIB) • Experience in payment processing. Knowledge in any of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments a must • Knowledge on Message types SWIFT, FED WIRE, CHIPS, ISO MX messages is required • Good in both verbal and written communication skills • Good investigation and problem solving skills • Organizational and detail oriented skills • Sound risk management mindset and good understanding of compliance - AML/OFAC • Ability to handle high volume and short SLA or turnaround time • Ability to work in changing and fast paced work environment • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task • Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve.