2.0 - 6.0 years

1 - 6 Lacs

Pune, Maharashtra, India

On-site

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Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

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Guest Relations Associate Marriott

0.0 - 3.0 years

2 - 16 Lacs

Hyderabad, Telangana, India

On-site

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Process all guest check-ins, check-outs, room assignments, and late check-out requests accurately and efficiently. Secure payment authorization, activate or reissue room keys, and verify that room rates match applicable market codes; document exceptions. Adjust guest billing as needed; process vouchers, paid-outs, charges, and provide change when appropriate. Communicate with Housekeeping to ensure timely updates on room availability and address guest concerns. Clear departures in the system and update room status; manage and file guest-related documentation. Answer guest inquiries, fulfill service requests, and follow up to ensure satisfaction. Operate the switchboard to handle internal and external calls, messages, and service routing. Run and verify daily reports including contingency lists and credit card authorizations. Arrange guest/visitor transportation when needed; supply accurate local directions and information. Count and reconcile cash bank at beginning and end of shift; cash traveler's checks and handle various forms of payment. Notify Loss Prevention/Security in cases of reported theft or suspicious activity. Follow all safety and company policies, maintain confidentiality, and protect company assets. Greet guests professionally, anticipate their needs, and provide personalized service, including assistance to individuals with disabilities. Maintain a polished personal appearance and comply with quality assurance standards. Communicate effectively with guests and coworkers; support team goals through cooperation and problem-solving. Stand, sit, or walk for extended periods as needed to fulfill shift responsibilities.

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