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2 - 7 years
5 - 15 Lacs
Mumbai, Gurugram, Bengaluru
Work from Office
Ind irect Tax - Consultant Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Global Network I Areas of Work: Ind i rect Tax | Level: Analyst / Consultant | Location: Gurgaon, Mumbai, Bangalore , Kolkata, Hyderabad, Chennai, Pune | Years of Exp: 2-7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of the team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets , and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world , with the following initiatives: Provide leading practice on tax processes and blueprint for the clients. Interact with clients to gather business tax requirements through multiple workshops. Analyze business requirements and identify best practices to implement a technical solution. Facilitate design sessions related to tax determination , calculation, recording, reporting and compliance. Prepare key deliverables such as design documents, build, test documentation, training materials and administration and procedural guides. Assist leaders on day-to-day operations as well as help create assets , points of view and business proposals. Bring your best skills forward to excel in the role: Ability to drive solutions independently Adept at Microsoft power point, spreadsheet and power BI applications Ability to work with cross streams associated with multiple business processes stakeholders Strong writing skills to build point of views on current industry trends Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Qualifications Your experience counts! MBA from a Tier-1 B-school or CA or CPA 2-7 years of work experience preferably in financial areas order to cash, source to pay, record to report with tax relevance Strong Hands-on experience in integration and tool implementations in the following platforms : Tax Type - VAT, GST, SUT, WHT, Digital Compliance Reporting ERP - SAP or Oracle Tax Technologies - Vertex O Series, OneSource, SOVOS Tax add-on tools - Vertex Accelerator, OneSource Global Next, LCR-Dixon In-depth experience in functional configuration or integration of ERPs with external tax technologies to achieve higher automation Good experience of working on multiple tax types and business processes knowledge of tax processing Good understanding of tax technology landscape, trends and architecture Deep experience in transformation project through multiple phases such as planning, requirement gathering, designing, building, testing and deployment Experience in analysis and implementation of tax requirements for indirect taxes (VAT, GST, SUT) and withholding taxes including their integration with supply chain, procurement, purchase-to-pay, record-to-report, order-to-cash, and so on Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
Posted 2 months ago
7 - 12 years
30 - 35 Lacs
Pune
Work from Office
Ind irect Tax - Consultant Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Global Network I Areas of Work: Ind i rect Tax | Level: Analyst / Consultant | Location: Gurgaon, Mumbai, Bangalore , Kolkata, Hyderabad, Chennai, Pune | Years of Exp: 2-7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of the team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets , and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world , with the following initiatives: Provide leading practice on tax processes and blueprint for the clients. Interact with clients to gather business tax requirements through multiple workshops. Analyze business requirements and identify best practices to implement a technical solution. Facilitate design sessions related to tax determination , calculation, recording, reporting and compliance. Prepare key deliverables such as design documents, build, test documentation, training materials and administration and procedural guides. Assist leaders on day-to-day operations as well as help create assets , points of view and business proposals. Bring your best skills forward to excel in the role: Ability to drive solutions independently Adept at Microsoft power point, spreadsheet and power BI applications Ability to work with cross streams associated with multiple business processes stakeholders Strong writing skills to build point of views on current industry trends Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Qualifications Your experience counts! MBA from a Tier-1 B-school or CA or CPA 2-7 years of work experience preferably in financial areas order to cash, source to pay, record to report with tax relevance Strong Hands-on experience in integration and tool implementations in the following platforms : Tax Type - VAT, GST, SUT, WHT, Digital Compliance Reporting ERP - SAP or Oracle Tax Technologies - Vertex O Series, OneSource, SOVOS Tax add-on tools - Vertex Accelerator, OneSource Global Next, LCR-Dixon In-depth experience in functional configuration or integration of ERPs with external tax technologies to achieve higher automation Good experience of working on multiple tax types and business processes knowledge of tax processing Good understanding of tax technology landscape, trends and architecture Deep experience in transformation project through multiple phases such as planning, requirement gathering, designing, building, testing and deployment Experience in analysis and implementation of tax requirements for indirect taxes (VAT, GST, SUT) and withholding taxes including their integration with supply chain, procurement, purchase-to-pay, record-to-report, order-to-cash, and so on Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .
Posted 2 months ago
7 - 12 years
30 - 35 Lacs
Gurugram
Work from Office
Ind irect Tax - Consultant Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Global Network I Areas of Work: Ind i rect Tax | Level: Analyst / Consultant | Location: Gurgaon, Mumbai, Bangalore , Kolkata, Hyderabad, Chennai, Pune | Years of Exp: 2-7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of the team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets , and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world , with the following initiatives: Provide leading practice on tax processes and blueprint for the clients. Interact with clients to gather business tax requirements through multiple workshops. Analyze business requirements and identify best practices to implement a technical solution. Facilitate design sessions related to tax determination , calculation, recording, reporting and compliance. Prepare key deliverables such as design documents, build, test documentation, training materials and administration and procedural guides. Assist leaders on day-to-day operations as well as help create assets , points of view and business proposals. Bring your best skills forward to excel in the role: Ability to drive solutions independently Adept at Microsoft power point, spreadsheet and power BI applications Ability to work with cross streams associated with multiple business processes stakeholders Strong writing skills to build point of views on current industry trends Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Qualifications Your experience counts! MBA from a Tier-1 B-school or CA or CPA 2-7 years of work experience preferably in financial areas order to cash, source to pay, record to report with tax relevance Strong Hands-on experience in integration and tool implementations in the following platforms : Tax Type - VAT, GST, SUT, WHT, Digital Compliance Reporting ERP - SAP or Oracle Tax Technologies - Vertex O Series, OneSource, SOVOS Tax add-on tools - Vertex Accelerator, OneSource Global Next, LCR-Dixon In-depth experience in functional configuration or integration of ERPs with external tax technologies to achieve higher automation Good experience of working on multiple tax types and business processes knowledge of tax processing Good understanding of tax technology landscape, trends and architecture Deep experience in transformation project through multiple phases such as planning, requirement gathering, designing, building, testing and deployment Experience in analysis and implementation of tax requirements for indirect taxes (VAT, GST, SUT) and withholding taxes including their integration with supply chain, procurement, purchase-to-pay, record-to-report, order-to-cash, and so on Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Business Process Management Consult ing Practitioner - Japanese Bilingual Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Operations & Process Transformation , Function: Supply Chain and Operations, Business Unit: Strategy & Consulting, Global Network I Areas of Work: Business Process M anagement | Level: Analyst | Location: Gur ugram , Mumbai, Pune, B engaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 3 years + Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrow"”with a positive impact on the business , society and the planet. Together, let's innovate, build competitive advantage, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Use your Japanese language expertise to lead our collaborations and initiatives in J apan geography. Be the B usiness/ P rocess Practitioner to lead whiteboarding sessions with senior business stakeholders. Have experience in Business Architecture Framing with help of Operating Model Design, Value Chain Analysis , Customer Journey Mapping, Business Capability Modelling etc. Be adept in P rocess D iscovery and/ or I mprovement initiatives . Aid in asset, accelerator, use case creation and enhancement Contribute to business development initiatives and display ability to solve complex business p roblems Bring your best skills forward to excel in the role: Fluency in speaking, reading and writing Japanese language, with excellent understanding of the Japanese culture and way of working ( Mandatory ) Strong analytical skills to reach clear-cut, methodical solutions Ability to solve complex business problems and deliver client delight Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Strong team-management skills Read more about us. Recent Blogs Qualifications Your experience counts! MBA is preferred JLPT N3 level or above is mandatory. Experience in working with Japanese Clients will be an added advantage. 3 + years of experience with understanding of business process management /Enterprise /Technology platforms Experience with marquee BPM tools like ARIS , Blueworks , Signavio and/or market leaders in architecture space e.g. LeanIX , BiZZdesign , Alfabet will be an added advantage Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process will be a plus Demonstrate good knowledge of industry trends , ERP/CRM platform transformation journey , new technologies , and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With XX people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team .
Posted 2 months ago
2 - 7 years
30 - 35 Lacs
Kolkata, Mumbai, Gurugram
Work from Office
Ind irect Tax - Consultant Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: CFO & Enterprise Value , Industry Consulting, Global Network I Areas of Work: Ind i rect Tax | Level: Analyst / Consultant | Location: Gurgaon, Mumbai, Bangalore , Kolkata, Hyderabad, Chennai, Pune | Years of Exp: 2-7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. As a part of the team, you will support CFOs and finance organizations to craft and implement strategies anchored on digital disruption, new age operating models and best-in-class practices, to drive market differentiation. Together, lets , and deliver tangible results and outcomes for our clients. Help us unlock new value in a disruptive world , with the following initiatives: Provide leading practice on tax processes and blueprint for the clients. Interact with clients to gather business tax requirements through multiple workshops. Analyze business requirements and identify best practices to implement a technical solution. Facilitate design sessions related to tax determination , calculation, recording, reporting and compliance. Prepare key deliverables such as design documents, build, test documentation, training materials and administration and procedural guides. Assist leaders on day-to-day operations as well as help create assets , points of view and business proposals. Bring your best skills forward to excel in the role: Ability to drive solutions independently Adept at Microsoft power point, spreadsheet and power BI applications Ability to work with cross streams associated with multiple business processes stakeholders Strong writing skills to build point of views on current industry trends Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Read more about us. Qualifications Your experience counts! MBA from a Tier-1 B-school or CA or CPA 2-7 years of work experience preferably in financial areas order to cash, source to pay, record to report with tax relevance Strong Hands-on experience in integration and tool implementations in the following platforms : Tax Type - VAT, GST, SUT, WHT, Digital Compliance Reporting ERP - SAP or Oracle Tax Technologies - Vertex O Series, OneSource, SOVOS Tax add-on tools - Vertex Accelerator, OneSource Global Next, LCR-Dixon In-depth experience in functional configuration or integration of ERPs with external tax technologies to achieve higher automation Good experience of working on multiple tax types and business processes knowledge of tax processing Good understanding of tax technology landscape, trends and architecture Deep experience in transformation project through multiple phases such as planning, requirement gathering, designing, building, testing and deployment Experience in analysis and implementation of tax requirements for indirect taxes (VAT, GST, SUT) and withholding taxes including their integration with supply chain, procurement, purchase-to-pay, record-to-report, order-to-cash, and so on
Posted 2 months ago
1 - 3 years
3 - 7 Lacs
Gurugram
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for? The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Flexible Open to work in any shift Good communication skills Good analytical skills Excellent Accounting knowledge, GST and taxation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
Posted 2 months ago
- 1 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? SAP FI Accounts Payable Vendor Management Microsoft Office Suite Strong analytical skills Communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
1 - 3 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? SAP FI Accounts Receivable Vendor Management Microsoft Office Suite Strong analytical skills Communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
- 1 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for? SAP FI Accounts Receivable Vendor Management Microsoft Office Suite Strong analytical skills Communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
5 - 10 years
7 - 12 Lacs
Gurugram
Work from Office
Business Process Management Consult ing Practitioner - Japanese Bilingual Find endless opportunities to solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Operations & Process Transformation , Function: Supply Chain and Operations, Business Unit: Strategy & Consulting, Global Network I Areas of Work: Business Process M anagement | Level: Consultant | Location: Gur ugram , Mumbai, Pune, B engaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 5 years + Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrow"”with a positive impact on the business , society and the planet. Together, let's innovate, build competitive advantage, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Use your Japanese language expertise to lead our collaborations and initiatives in J apan geography. Be the B usiness/ P rocess Practitioner to lead whiteboarding sessions with senior business stakeholders. Have experience in Business Architecture Framing with help of Operating Model Design, Value Chain Analysis, Customer Journey Mapping, Business Capability Modelling etc. Be adept in P rocess D iscovery and/ or I mprovement initiatives . Aid in asset, accelerator, use case creation and enhancement Contribute to business development initiatives and display ability to solve complex business p roblems Bring your best skills forward to excel in the role: Fluency in speaking, reading and writing Japanese language, with excellent understanding of the Japanese culture and way of working ( Mandatory ) Strong analytical skills to reach clear-cut, methodical solutions Ability to solve complex business problems and deliver client delight Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Strong team-management skills Read more about us. Recent Blogs Qualifications Your experience counts! MBA is preferred JLPT N3 level or above is mandatory. Experience in working with Japanese Clients will be an added advantage. 5 + years of experience with understanding of business process management /Enterprise /Technology platforms Experience with marquee BPM tools like ARIS , Blueworks , Signavio and/or market leaders in architecture space e.g. LeanIX , BiZZdesign , Alfabet will be an added advantage Conceptual understanding of as-is processes around Procure to Pay, Order to Cash, Record to Report, Hire to Retire etc. and ability to design to-be process will be a plus Demonstrate good knowledge of industry trends , ERP/CRM platform transformation journey , new technologies , and tools. Experience with lean six sigma projects and/or training/certification will be a plus Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With XX people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team .
Posted 2 months ago
9 - 13 years
11 - 16 Lacs
Bengaluru
Work from Office
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Job Summary: The Compensation and Benefits Manager in India is responsible for executing the global compensation and benefits strategy locally within India and El Salvador. This role involves designing and implementing compensation and benefits programs that are competitive and compliant with local regulations. The manager will collaborate with various stakeholders to ensure effective management of compensation processes, benefits administration, and communication strategies. Key Responsibilities: Design and ImplementationDevelop and implement compensation and benefits programs in alignment with global standards and regional regulations. Market ResearchConduct market research and analysis to ensure competitiveness of compensation packages and benefit offerings. CollaborationWork with the talent organization to develop strategies for attracting and retaining top talent. Compensation ProcessesManage compensation processes including salary benchmarking, annual salary reviews, and incentive programs. Data AnalysisAnalyze employee data and trends to provide insights for decision-making and optimization of compensation and benefit strategies. CompliancePartner with legal and Employee Relations to ensure compliance with local labor laws and regulations related to compensation and benefits. CommunicationProvide accurate and effective communication resources to support the talent organization and business leaders in guiding employees regarding compensation and benefit inquiries. Vendor ManagementServe as the primary contact with plan vendors and third-party administrators. AdvisoryServe as the primary contact for the RSM benefits administration team as a source of escalation for complex benefits issues. Minimum Qualifications: EducationBachelors degree in a related field or equivalent experience. PreferredMSW or masters degree in Human Resources, Business Administration, or related fields. Relevant certifications such as Certified Compensation Professional (CCP), Certified Benefits Professional (CBP) or Certified Employee Benefits Specialist (CEBS). Technical Skills: Advanced user of MS Excel, proficiency with MS PowerPoint and Word. PreferredKnowledge of Workday. Experience5-8+ years of experience in Compensation and Benefits, with programs such as car lease, creche, NPS, gratuity, Flexi pay etc. Leadership Skills: Strong communication skills and the ability to work effectively with all stakeholders. Ability to meet project deadlines. Preferred Experience/ Skills: Excellent analytical skills and ability to manage multiple deliverables. Agile and able to adapt in a fast-changing environment. Excels at providing a consultative approach and stakeholder engagement. Self-directed with a strong sense of urgency and problem-solving skills. Travel: Estimated less than 5% travel required. At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
Posted 2 months ago
5 - 10 years
13 - 17 Lacs
Bengaluru
Work from Office
Apply now » .buttontext88d8dcea45dcd44d a{ border1px solid transparent; } .buttontext88d8dcea45dcd44d a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } TOTAL REWARDS ANALYST III At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Global Compensation team is responsible for designing, implementing, and continuously improving global compensation programs, tools, and initiatives—such as market intelligence, the annual year-end process, incentive management, the global job framework, and job evaluation. These efforts are aligned with TE’s internal strategies and external market conditions to attract, retain, and motivate talent worldwide. The team also leads the evaluation of total rewards cost containment strategies and recommends enhancements to ensure both effectiveness and sustainability. In addition, they ensure global compliance with compensation-related laws and regulations and uphold best practices to support a competitive and equitable rewards structure worldwide. Job Responsibilities: Responsible for compensation survey participation process globally. Responsible for global market intelligence process o Market matches to TE jobs o Market data refresh each fiscal year. o Manage survey vendor relationship o Support executive benchmarking Manage market pricing tool Support global job framework maintenance Provide regular insights with respect to market data, employee positioning to market, key areas of focus etc. to enable informed decisions. Support TE’s global compensation planning cycle including analytics, testing, reporting, responding to question/queries and budgeting. Responsible for Incentive plan accruals, incentive inventory & administration. Identify opportunities to standardize and simplify processes. Ad hoc compensation projects Desired Candidate Profile: Bachelor’s degree Minimum of 5 years of compensation experience Ability to work in a matrixed environment and on global cross-cultural teams. Demonstrates strong analytical skills by critically evaluating information from diverse experiences to make well-informed decisions Compensation Survey participation Year-end administration- Merit Cycle Ability to evaluate multiple perspectives and make sound decisions based on available data. Experience in identifying inefficiencies and recommending effective solutions Strong analytical and problem-solving skills with the ability to think critically and independently. Strong excel skills (formulae like VLOOKUP, functions, pivot etc.) Proven ability to take initiative and independently drive projects to success Process ownership/Project management experience Global compensation experience CCP or GRP desired Experience with Pay Factors desired Competencies ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. .videocomponent8ae3a91ad732ccb9 a{ border1px solid transparent; } .videocomponent8ae3a91ad732ccb9 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } .buttontext13c01d781def3077 a{ border1px solid transparent; } .buttontext13c01d781def3077 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Location: Bangalore, KA, IN, 560076 #job-location.job-location-inline {displayinline;} City: Bangalore State: KA Country/Region: IN Travel: None Requisition ID: 134424 Alternative Locations: Function: Human Resources Job Segment Project Manager, Developer, Web Design, Technology, Creative Apply now »
Posted 2 months ago
5 - 8 years
17 - 20 Lacs
Chennai
Work from Office
About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do To support the local Compensation Partner and International Compensation Manager on a range of compensation programs to ensure competitive and equitable pay practices in the APAC region. The Compensation Analyst must have a strong analytical mindset, strives while managing multiple priorities in a fast-growing company, and is focused on accuracy. They exemplify professionalism and maturity through excellent communication skills. The day-to-day Conduct research and analyses to stay abreast of market trends, emerging practices and regulatory developments impacting compensation programs Support the design and implementation of compensation programs strategies that attract, motivate, engage and retain talent Act as an advisor to the People & Culture Business Partner team and internal leaders by educating and communicating the purpose of our pay programs and by providing recommendations on compensation matters that support business goals and ensure market competitiveness Succinctly present data analysis and market insights that support the evolution of our global compensation programs strategies Partner with Finance, Tax, Legal, and People & Culture teams to ensure programs are compliant and appropriately administered Self-starter attitude; someone who can tackle an assignment by being resourceful, taking initiative, and managing through ambiguity Assist in annual reward cycle activities such as pay/focal and bonus activities Assist the Sales Compensation Partner with quarterly and annual calculations What you'll need Proven experience in compensation and/or human resources Prior experience with international pay survey providers (Radford, Mercer, WTW) Strong data analysis skills with demonstrated ability to draw meaningful conclusions and actions plans through both quantitative and qualitative analyses Strong verbal and written communication skills. Ability to present their point of view in varied business situations Strong analytical mindset with demonstrated ability to work in ambiguous situations and across organizational boundaries. What will help you on the job Being able to take global pratices and apply them to a local level. Seeing where they work and challenging them when they do not. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Posted 2 months ago
5 - 8 years
5 - 9 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years What would you do? Understand and perform AP lead role. Assist AP processors with questions and problems related day to day transaction processing. Assist the AP Team Lead in supervising the activities performed by the regular AP processing team within Manila DC. Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Escalates production issues to AP Team Lead as appropriate. Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Understand and perform AP lead role. Assist AP processors with questions and problems related day to day transaction processing. Assist the AP Team Lead in supervising the activities performed by the regular AP processing team within Manila DC. Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Escalates production issues to AP Team Lead as appropriate. Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period What are we looking for? Understand and perform AP lead role. Assist AP processors with questions and problems related day to day transaction processing. Assist the AP Team Lead in supervising the activities performed by the regular AP processing team within Manila DC. Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Escalates production issues to AP Team Lead as appropriate. Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Understand and perform AP lead role. Assist AP processors with questions and problems related day to day transaction processing. Assist the AP Team Lead in supervising the activities performed by the regular AP processing team within Manila DC. Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Escalates production issues to AP Team Lead as appropriate. Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 2 months ago
1 - 3 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years What would you do? Responsibility for activities assigned by the Accounts Payable Team Lead Processes transactions of medium to difficult complexity Processes pre-coded invoices, including those with and without a purchase order. Invoice Processormay be required to process one or all of these types of invoices (with PO, without PO) Respond to vendor inquiries. Ensures that all invoices assigned are properly accounted for at the end of each business day. Has working knowledge of both scanning and Accounts Payable application.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Payments Processing: Processing of payments transactions. Analyse vendor statements Manage Payment Posting Process including verifying error and perform resolution; Act as liaison to theclient. Responsible for the following tasks related to payments: Act as main contact with the Bank regarding payments queries Process T&E related payment Process cheque payment What are we looking for? Invoice Processing: Responsibility for activities assigned by the Accounts Payable Team Lead Processes transactions of medium to difficult complexity Processes pre-coded invoices, including those with and without a purchase order. Invoice Processormay be required to process one or all of these types of invoices (with PO, without PO) Respond to vendor inquiries. Ensures that all invoices assigned are properly accounted for at the end of each business day. Has working knowledge of both scanning and Accounts Payable application.Travel and Expense Processing: Manage travel and entertainment process including:o Processing and validating approval of T&E reports,o Processing, reviewing and releasing for payment/rejecting electronic expense reports Monitor and follow up on lost/missing receipts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 2 months ago
years
1 - 2 Lacs
Warangal
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact’s AI Gigafactory, our first accelerator industry, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Content Moderation - English We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment. Responsibilities • Provide resolution to maintain standards of quality • Review content and provide resolution based on prescribed guidelines • Recognize trends and patterns and raise issues timely • Provide insights to help improve the support to the users • Maintain a thorough understanding of process and policies • Provide excellent customer service to our customers • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you Minimum qualifications • Any Graduate (except law) • Freshers are eligible • Fluent in English Language Preferred qualifications • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? •Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation •Make an impact Drive change for global enterprises and solve business challenges that matter •Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities •Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 2 months ago
1 - 5 years
2 - 5 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
- 4 years
1 - 5 Lacs
Kolkata
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
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