434 Pay Jobs - Page 2

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for Written and verbal communicationAbility to handle disputesStrong analytical skillsCommitment to qualityRisk management Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Procure to Pay - Accounts Payable Processing Designation: Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. What are we looking for You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Qualification Any Graduation

Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Senior Analyst Qualifications: Any Graduation/Bachelors degree with Finance specialization Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications. What are we looking for Researches and responds to vendor, and client inquires on invoice / payment status providing a complete assessment of the issues and offers recommendations to resolve Analyzes vendor statements to ensure invoices are paid within contractual termsActions are taken on discrepant invoices to successfully resolve payment anomalies, follow ups on overdue invoicesResults are communicated to the client representative and vendorPerforms audit compliance activities on Vendor queries loggedQuality check & Reconcile sub ledger accounts per client reconciliation policyResearches and responds to vendor, and client inquires on invoice / payment status providing a complete assessment of the issues and offers recommendations to resolve Analyzes vendor statements to ensure invoices are paid within contractual termsActions are taken on discrepant invoices to successfully resolve payment anomalies, follow ups on overdue invoicesResults are communicated to the client representative and vendorPerforms audit compliance activities on Vendor queries loggedQuality check & Reconcile sub ledger accounts per client reconciliation policy Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Bachelors degree with Finance specialization

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Invoice to Cash We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Responsibilities • Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests. • Identify and resolve unidentified cash and manage end to end process of Cash applications. • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. • Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Qualifications Minimum qualifications • Graduate in Commerce (B.Com) • Freshers are eligible • Good at English language skills (verbal and written) • Meaningful Experience Preferred qualifications • Strong Interpersonal Skills (Clear verbal and written Communication, Problem solving, etc.) • Significant experience in Accounts Receivable/Order to Cash Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. . Inviting applications for the role of Process Associate/Process Developer - P&C Claims Responsibilities: • Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred • Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business • Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims • Consistently meet established productivity, schedule adherence, and quality standards • Authorize the appropriate payment or refers claims to investigators for further review • Conduct data entry and re-work; analyzes and identifies trends and provides reports as necessary • Consistently meet cycle time/productivity goals that are aligned with corporate objectives • Ability to consistently meet cycle time/productivity goals • Examine documents for completeness, accuracy, or conformance to standards Qualifications we seek in you! Minimum qualifications • Graduate from a recognized university • Relevant experience in P&C claims processing • Ability to communicate efficiently & effectively, both verbally and in writing • Good at MS Office Preferred qualifications • Analyze processes and procedures and identify errors or inconsistencies • Knowledge of different P&C insurance process and procedure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Order to Cash We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Responsibilities • Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests. • Identify and rectify unidentified cash and manage end to end process of Cash applications. • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. • Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Qualifications Minimum qualifications • Graduate in Commerce (B.Com) • Freshers are eligible • Good English language skills (verbal and written) Preferred qualifications • Prior experience in Accounts Receivable/Order to Cash Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer – Broker Technical Support Specialist Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests • Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. • Calculating adjustments and premiums on policies and other insurance documents. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. • Monitor and attend to requests via client service platform that require action in a timely manner. • Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Relevant years of insurance experience and domain knowledge, especially P&C insurance • Candidate having Broker (US P&C insurance) experience would be an asset • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • A strong attention to detail; analytical skills and the ability to multi-task are important • Should be a team player with previous work experience in an office environment required • Client focused with proven relationship building skills • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement. Responsibilities • Transaction processing for Broker support team (Wholesale ops) • Monitor and attend to requests via service platforms that require action in a timely manner • Responsible to comprehend, good customer service attitude to clearly articulate the resolution. • Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. • Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. • Operational support with multiple activities for client service teams • Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualifications we seek in you! Minimum Qualifications • Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written • Should understand Basics of Insurance (if experienced) • Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. • Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) • Proficient in English language- both written (Email writing) and verbal • A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience • Candidate having Broker (US P&C insurance) experience would be an asset • A strong attention to detail; analytical skills and the ability to multi-task are important • Ability to work collaboratively as a key member of a team and independently with minimum supervision • Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer, Customer Care! Responsibilities • Should be able to work in blended environment catering both Inbound & Outbound Calls. • Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services. • Ensure that the account becomes current & provide solution to keep it current for long term. • Willing to take additional training as suggested by management. • Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable Qualifications we seek in you! Minimum Qualifications • At legal age by the time of application • High School / Senior High School graduates are accepted, College graduates are preferred • Ability to perform in a fast-paced and high volume service center • Ability to multi-task alongside compliance to the process • Shall pose no challenges in adhering to work schedules • Excellent data entry skills • Detail oriented Preferred Qualifications • Proficient computer skills and attention to detail • Collection experience preferably in banking • Displays excellent English oral and written communication skills - using accurate grammar with smooth flow • Displays excellent problem solving and decision-making skills • Significant months of experience in the phone customer service field is desired • Negotiation and analytical skills • High level of integrity Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Management Trainee - AML/KYC (Practitioner)] In this role, you will be a crucial mediator between Genpact associates and higher management. Your key responsibilities will include service delivery management, team management, client management, and process re-engineering to improve the services delivered to our clients. You will be required to manage end-to-end processes right from transaction monitoring/ KYC/screening/fraud investigations for different entities. Responsibilities • Conduct financial crimes risk management investigations including credit card, electronic fraud transactions, identifying and screening data anomalies • Engaging with clients to ensure smooth performance delivery, and prioritise high valued/critical transactions • Presenting performance results and ideas to management • Coordinating day-to-day work of the team and ensuring accurate and timely delivery of results to the client • Being familiar with the investigation process for transaction monitoring/KYC/ screening/ identification of fraud or other teams and occasionally assisting the team in service delivery • Upskilling new resources and ensuring fast induction to mainstream business processing • Maintaining work quality through audits and putting checks in place. • Driving Genpact wide initiatives in the team. • Driving compliance of institutional, federal, and state laws, regulations, and guidance, including those related to Anti-Money Laundering (Bank Secrecy Act, USA PATRIOT Act, etc.) • Complying with company and client policies and procedures • Review data from systems and following client procedures to investigate, decide, and document transaction monitoring alerts Qualifications we seek in you! Minimum Qualifications / Skills • Under-graduation (Preferably with a background in commerce, finance or economics) • Excellent communication and presentation skills • MS Office applications like Excel, Word, PowerPoint, Outlook, etc. • Ability to independently research, analyse, and recommend solutions to close open items and discrepancies with the client • Ability to lead cross-functional and diverse teams • Ability to comprehend, analyses and complex financial reports and data Preferred Qualifications/ Skills • CAMS or CFE qualified • Relevant experience in processing transaction monitoring/ KYC/ screening/ fraud workflows within FCRM • Global exposure • Proficiency and/or fluency in a secondary language Spanish, Italian, German, Chinese, Russian, French, Arabic, etc. • Experience in retail/business/correspondent banking or brokerage • Outstanding analytical, investigative, and writing skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries and wereleading the charge. Genpact’s AI Gigafactory, our industry-first accelerator,is an example of how advanced technology solutions were scaling to help globalenterprises work smarter, grow faster, and transform at scale. From large-scalemodels to agentic AI, our breakthrough solutions tackle companies’ most complexchallenges. If you thrive in a fast-moving, tech-drivenenvironment, love solving real-world problems, and want to be part of a teamthat’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of ProcessDeveloper, Invoice to Cash We are looking for someone with deepunderstanding and ability to perform day-to-day operations while maintainingSLA. Solving queries related to cash application and coordinating with customer Responsibilities Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests. Identify and rectify unidentified cash and manage end to end process of Cash applications. Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner. Follow up on customer/internal disputes, customer questions and working between departments to get a resolution. Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Qualifications Minimum qualifications Graduate in Commerce (B.Com) Freshers are eligible Strong English language skills (verbal and written) Meaningful Experience Preferred qualifications Strong Interpersonal Skills (verbal and written) Significant experience in Accounts Receivable/Order to Cash Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a value-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growthmakers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for allpositions without regard to race, color, religion or belief, sex, age, nationalorigin, citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of Process Associate , Commercial Lending Responsibilities Set up customers investment account, post issue services, and asset management Effectively analyze and decision fraudulent claims by using various applications Work and operate in a high volume and tight timeline environment to meet Service Level Agreements Qualifications we seek in you! Minimum qualifications Candidate should be open to working on weekends Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process) Typing speed should be 30 WMP without errors Preferred qualifications B.com Should be willing to work overtime and work on weekends Good analytical skills and strong customer focus Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Inviting applications for the role of P rocess D eveloper , Commercial Lending Responsibilities Lead client operations commercial loan activities – Booking / Servicing Bring Domain expertise in commercial loans operations Partner with the transition, transformation for setting new operations Speaking publicly with Risk/Investors/Customers to resolve daily operational queries Answering Risk & customer queries within stipulated timelines Qualifications Minimum qualifications University Graduates ( B.Com ) Preferred qualifications Prior experience in Banking and/or Insurance industry or crafting global BI solutions will be preferred. Good Sub Ledger reconciliation Skills Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Key Responsibilities Process ImprovementIdentifying and implementing process improvements, including automation and data analysis, Six Sigma Black belt certified Process TransformationLeading end-to-end transformation projects across Order-to-Cash, Procure-to-Pay, and Record-to-Report processes. Technology Evaluation and ImplementationEvaluating and implementing new technologies and systems to streamline payables and receivables functions. Cross-Functional CollaborationWorking with various teams, including IT, business stakeholders, and process owners. Project ManagementDeveloping project plans, timelines, and resource allocation strategies for multiple projects simultaneously. Data Analysis and ReportingAnalysing data to identify trends, measure performance, and generate reports. Collaborate with senior leadership to define key performance indicators (KPIs) and metrics to measure the success of transformation initiatives. Provide guidance and support to project teams throughout the transformation lifecycle, ensuring timely delivery of milestones and objectives. Communicate progress, challenges, and outcomes of transformation efforts to stakeholders at all levels of the organization. Proactively identify risks and issues related to transformation projects and develop mitigation plans accordingly. Foster a culture of continuous improvement and change readiness within the organization.

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for team success. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress). Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Supports financial management. Supervises resources. Contributes to business growth and efficiencies. Responsible for performance management and conducting performance reviews. Manages escalated issues and complex tasks. Acts as Subject Matter Expert (SME). Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures Quality is met for all volumes processed during shifts. Ensures appropriate staffing; interviews candidates. Collaborates with Managers on key performance measures identified by the client. Facilitates work allocation. Tracks and monitors daily and monthly reporting. Participates in progress improvement without impact to quality of work. Communicates with teams and Managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for team success. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Comprehensive understanding of a range of processes, procedures, systems and concepts in own field. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Leadership Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress). Problem Solving Solves problems and evaluates possible solutions using technical experience and precedents. Interpersonal Skills Uses tact to exchange ideas and information concisely and rationally. Responsibility Statements Supports financial management. Supervises resources. Contributes to business growth and efficiencies. Responsible for performance management and conducting performance reviews. Manages escalated issues and complex tasks. Acts as Subject Matter Expert (SME). Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures Quality is met for all volumes processed during shifts. Ensures appropriate staffing; interviews candidates. Collaborates with Managers on key performance measures identified by the client. Facilitates work allocation. Tracks and monitors daily and monthly reporting. Participates in progress improvement without impact to quality of work. Communicates with teams and Managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires broad technical expertise and company/industry knowledge. Accountable for program management functions. Assists other associates in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Accountable for team performance and results. Manages professional employees and/or supervisors. Adapts plans and priorities based on resource and operational challenges. Acts based on policies, procedures. Receives guidance from managers. Provides technical guidance to employees, colleagues, and customers. Functional Knowledge Understands and applies concepts in the field of expertise. Has growing knowledge of other disciplines. Business Expertise Translates strategy and priorities into work product. Impact Positively impacts the level of service. Influences the team\u2019s ability to meet quality, volume, and timeline targets. Guides based on policies, resource requirements, budgets, and business plans. Leadership Builds team engagement to meet service and operational challenges. Provides recommendations for OT, operational expenses, and rollup data. Problem Solving Resolves technical, operational, and organizational problems. Supports problem solving across an organizational matrix. Interpersonal Skills Guides and influences internal and external customers, or agencies. Responsibility Statements Serves as point of contact and a mentor for resolving complicated issues related to accounting. Provides day-to-day leadership to team members. Organizes training and refresher sessions for the team. Prepares a training and developmental plan for all team members. Supports recruiting, staffing, training, and onboarding processes. Assists with performance management processes. Completes performance evaluations for assigned staff. Identifies and mitigates risks/issues that are potential bottlenecks to the process. Performs other duties as assigned. Complies with all policies, procedures, and standards.

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Sr Accountant Accounts Payable (P2P) Rotational shifts Position Overview The AP Sr Accountant will be responsible for providing customer support activities, supporting business units and suppliers with their queries, and partnering with internal stakeholders such as procurement, facility, and other functions/businesses, as well as external parties like vendors. The ideal candidate will possess strong analytical skills and have experience in handling ticketing tools. Responsibilities Address vendor and internal team queries related to Accounts Payable (AP), ensuring SLA compliance. Serve as the primary point of contact for AP, fostering strong relationships with vendors and internal stakeholders. Identify potential challenges proactively and implement controls for seamless AP operations. Perform periodic reconciliation of vendor account statements to ensure accurate financial records. Investigate and resolve invoice holds, expediting approval processes with internal departments. Identify and implement efficiency improvements through process automation and enhancement. Demonstrate a thorough understanding of Procure-to-Pay, Procurement, and AP workflows. Possess end-to-end functional knowledge of vendor management, invoice processing, and payments. Analyze and review large volumes of transactional data to identify trends and insights. Partner with Procurement and Logistics teams for queries related to Purchase Orders and Receipting. Have a fair understanding of the accounting impact of invoice booking, payment, accruals, prepayment, and un-invoiced receipts. Handle escalations adeptly, ensuring swift resolution of critical AP issues. Maintain knowledge of US tax requirements. Efficiently handle emails, queries, and task prioritization. Adhere to company policies and procedures. Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Masters degree from premium institutes. Minimum of 5-8 years of experience in Accounts Payable or related functions. Strong analytical skills and experience in handling ticketing tools. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficiency with AP systems and Microsoft Office Suite. Knowledge of Procure-to-Pay processes and workflows. Strong problem-solving skills and attention to detail. Experience with process automation and improvement initiatives. Familiarity with ERP systems such as SAP or Oracle. Ability to work collaboratively with cross-functional teams and external vendors. Minimum Qualifications: Bachelor's degree. 4+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer, Customer Relations or Order Management Responsibilities • Handling customer/sales requests and providing information to customers via e-mails/phone • Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections. • Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. • Coordinating the processing of credits and product replacement with the Internal team and Vendors. • Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfillment, Shipment tracking and Refunds. • Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) • Updating ERP regarding customer details, order details, supplies, pricing etc. • Follow-up on pending items with Logistics / Supply chain team for order delivery status • Gathering information from logistics partners and informing customers regarding Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order • Track end to end status of order and share real time updates with the customer Qualifications we seek in you! Minimum Qualifications / Skills • Any graduate • Industry Experience - Services or hi-tech industry • Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Dispute Management o Pre-Sales & Post-Sales Support Other Preferences: • Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. • Project based billing collation and computation Experience of Managing and administering contracts Preferred Qualifications/ Skills • Ability to learn quickly • SAP experience is an asset Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk) Responsibilities As a Customer Interaction Centre Associate, you will: Employee Support and Query Resolution : Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat. Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction. Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication. Case Management : Manage cases using a case management tool, ensuring timely updates and resolution. Track and monitor service requests against established SLAs and follow up for resolution as required. Documentation and Reporting : Maintain accurate records of customer interactions and transactions. Generate daily/weekly/monthly reports and share insights with stakeholders. Process Adherence and Improvement : Follow standard operating procedures and contribute to process standardization. Collaborate with quality teams to identify improvement opportunities and implement best practices. Qualifications Minimum Requirements: Bachelor’s degree or equivalent education. Relevant years of experience in a customer service/contact center role. Strong verbal and written communication skills. Proficiency in case management tools like ServiceNow Demonstrated ability to manage high-volume workloads efficiently. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Process Developer, Record to Report We require someone with extensive comprehension and experience in General Accounting. Responsibilities In this role, you will be accountable for all the activities related to general accounting which include: • Month End Closing process • Reconciliations (Key & Non Key) • Standard & recurring J/Es (incl. accruals, prepaid, deferrals, leases) • Nonstandard J/Es (incl accruals, prepaid, deferrals) • Posting and documenting and tracking approvals • Recording volumes and finalizing SLAs • Initial P&L reviews (e.g. trend analyses) • Detailed reporting analyses • Audit Support • Proficiency in MS Office • Good written and verbal communications skills to communicate with external parties • Good analytical and problem solving skills • Foreign Client handling Qualifications we seek in you! Minimum qualifications • B.Com • Significant experience Preferred qualifications • Proven experience in reputed Captive/Outsourcing RTR Ops • Good Written/Verbal Communication • MS Excel Knowledge, Pivot, VLOOKUP, • IT skills: ERP (PeopleSoft/SAP/Oracle/Workday Financial), MS Office! Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.