Patient Service Officer

Key Responsibilities:

1. Patient Reception & Communication:

• Greet and direct patients and visitors in a professional and compassionate manner.
• Explain hospital services, outpatient process, and department locations.
• Provide assistance to elderly, differently abled, and critical patients.

2. Registration & Appointment Handling:

• Register patients in the Hospital Management System (HMS).
• Collect and verify patient history, referral letters, and prior reports.
• Schedule consultations, lab tests, scans, and follow-up visits appropriately.

3. Medical Knowledge-Based Assistance:

• Explain the difference between departments (e.g., General Medicine vs. Pediatrics).
• Guide patients about common medical procedures (ECG, X-ray, Blood Tests, etc.).
• Identify priority or emergency symptoms and alert medical staff when needed (e.g., chest pain, unconsciousness, high fever in infants).

4. Billing, Payments & Insurance:

• Generate bills for OP consultations, diagnostics, and minor procedures.
• Collect and process cash/card/UPI/insurance payments.
• Support patients in filling pre-authorization forms for insurance claims.

5. Record Keeping & Documentation:

• Maintain proper documentation of OP files, ID proofs, insurance papers.
• Prepare and submit daily reports (Patient Footfall, Revenue, Pending Payments).

6. Coordination & Support:

• Coordinate with nursing stations, pharmacy, diagnostics, and medical officers.
• Ensure patients are prepared and present for investigations and procedures on time.
• Provide discharge instructions or referral information when needed.

Required Qualifications:

• Minimum: Any Degree (Life Science or Hospital Administration preferred)
• Preferred: Basic knowledge in anatomy, common diseases, and medical terminology
• Experience: 1–2 years in hospital or clinic setup preferred
• Language: Proficiency in English and Tamil (or local language)

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Work Location: In person