Patient Experience Manager

Indira Ivf Hospital

6 - 10 years

6 - 10 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

hospital patient relations service excellence guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role includes:

Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
Effectively handle end-to-end Facility Management and oversee Front End activity at the Centres in the Zone to help achieve business objectives & quality patient experience throughout
Ensure cost optimization and central support for overall activity at the Centres in the Zone
Ensure all Centre operations staff is adequate & all stations are manned during operational hours
Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
Co-ordinate with Centre staff to develop & implement operational strategies & procedures
Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
Adhere to grooming standards and ensure same is followed by all Centre operations staff
Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS

If interested in the mentioned, mail your latest CV at muskan.singhla@indiraivf.com

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