Patient Experience Coordinator

1. Patient Communication & Appointment Follow-up

• Call patients for upcoming or missed appointments.
• Confirm scheduled visits and reschedule if required.
• Share post-treatment follow-up reminders or feedback requests.

2. Review Collection & Online Reputation

• Ask satisfied patients/customers to leave reviews on platforms like Google, Practo, Facebook, etc.
• Guide them through the process if needed.
• Maintain a weekly/monthly log of number of reviews collected.

3. Patient Testimonial Video Coordination

• Identify happy patients open to sharing their recovery journey.
• Coordinate and shoot short video testimonials within the hospital/clinic premises.
• Work with marketing/design team for edits and publishing.

4. Feedback Handling & Escalation

• Collect feedback during or after treatment.
• Escalate any negative feedback or concerns to the hospital administrator or relevant doctor.
• Maintain patient satisfaction score sheets for internal reporting.

5. Data Entry & CRM Updates

• Enter call logs, feedback status, and appointment updates in the hospital CRM or Excel sheets.
• Ensure all interactions are documented accurately.

Desired Skills & Attributes:

• Excellent verbal communication (in local language + basic English)
• Friendly, empathetic approach toward patients
• Basic mobile camera handling & comfort with shooting videos
• Familiarity with WhatsApp, Google Reviews, and other social platforms
• Organized and detail-oriented

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Application Deadline: 20/08/2025