Patient Counselor

About ITEES Eye Hospital

At ITEES Eye Hospital, we are committed to delivering advanced ophthalmic care with compassion and precision. As a growing center of excellence in eye care, we are now looking to expand our team with a passionate and result-driven Patient Counselor.

Role Summary

We are seeking a dynamic and persuasive Patient Counselor to educate patients and their families on cataract surgery options, build trust, and guide them confidently through the surgical decision-making process. The ideal candidate will have a proven track record of high conversion rates and strong interpersonal skills.

Key Responsibilities

• Conduct one-on-one counseling sessions with cataract patients and their attendants.
• Explain the benefits, risks, and procedures of various cataract treatment options including premium lenses and advanced surgical techniques.
• Handle financial discussions with clarity, including insurance, subsidies, and surgery packages.
• Track and achieve monthly counseling conversion targets.
• Maintain accurate counseling records and follow-up logs.
• Coordinate with doctors, surgeons, and the operations team for seamless patient flow.
• Support pre-surgical workups and ensure all patient doubts are addressed before surgery.
• Assist in organizing awareness programs or in-house camps, if required.

What We’re Looking For

• Bachelor's degree in any discipline (Healthcare/Science background preferred).
• 1–3 years of experience in counseling, healthcare sales, or a similar role (Freshers with excellent communication skills may also apply).
• Strong persuasion and negotiation skills.
• Excellent communication in Malayalam and English.
• Empathetic and patient-centric attitude.
• Prior experience in eye hospitals or with cataract patients will be a strong advantage.

Why Join Us?

• High Earning Potential based on performance and conversion rates.
• Opportunity to work with a fast-growing, ethical, and patient-focused team.
• Regular training and career development opportunities.
• A rewarding role that truly impacts lives.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)