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3.0 - 5.0 years

4 - 9 Lacs

Bengaluru

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Job Summary: We seek a skilled IT Support Specialist to manage and maintain our organization's IT infrastructure. The ideal candidate will have experience with VMware, Active Directory, Office 365, internal networks, security protocols, firewalls, operating system installations, Oracle Cloud Infrastructure (OCI), SIP phone systems, FortiGate firewalls, Windows patching, ManageEngine, and McAfee security solutions. This role requires a proactive individual capable of troubleshooting complex issues and ensuring the seamless operation of all IT systems. Key Responsibilities: VMware Management: Install, configure, and maintain VMware virtualization environments. Monitor system performance and ensure high availability of virtual machines. Perform regular backups and disaster recovery operations. Active Directory Administration: Manage user accounts, groups, and organizational units. Implement and maintain Group Policies. Ensure directory replication and domain controller health. Office 365 Support: Administer Office 365 services, including Exchange Online, SharePoint, and Teams. Monitor and manage licenses and subscriptions. Network and Security Management: Maintain and troubleshoot internal network infrastructure, including switches, routers, and wireless access points. Implement and monitor security protocols to protect against unauthorized access and threats. Manage and configure firewalls, particularly FortiGate devices. Operating System Installation and Maintenance: Install, configure, and update Windows and other operating systems. Apply regular patches and updates to ensure system security and stability. Oracle Cloud Infrastructure (OCI) Management: Deploy and manage resources within the Oracle Cloud Infrastructure. Monitor performance and optimize cloud resources. Ensure secure access and data protection within the cloud environment. SIP Phone System Administration: Configure and maintain SIP-based phone systems. Troubleshot call quality and connectivity issues. Manage user extensions and voicemail configurations. Windows Patching and ManageEngine: Utilize ManageEngine to deploy Windows updates and patches. Monitor patch compliance and health system. Generate reports on patch status and vulnerabilities. McAfee Security Solutions Management: Implement and manage McAfee endpoint protection solutions. Monitor security alerts and respond to incidents promptly. Conduct regular security assessments and audits. Proprietary Cable Manufacturing and Soldering: Design, develop, and oversee the production of custom cable assemblies tailored to organizational needs. Perform precise soldering tasks to assemble and repair electronic components within proprietary cables, ensuring strong and reliable connections. Collaborate with internal teams to determine cable specifications and requirements. Ensure quality control and compliance with industry standards in cable manufacturing and soldering processes. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. Minimum of 3 years of experience in IT support or a similar role. Proficiency in managing VMware environments and virtual machines. Strong knowledge of Active Directory and Group Policy management. Experience with Office 365 administration and support. Solid understanding of network protocols, configurations, and security practices. Familiarity with FortiGate firewalls and their configuration. Knowledge of Oracle Cloud Infrastructure (OCI) management. Experience with SIP phone systems and VoIP technologies. Proficiency in Windows operating systems and patch management. Experience using ManageEngine for IT operations. Familiarity with McAfee security products and endpoint protection. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Flexible to work in US Shift. Preferred Certifications: VMware Certified Professional (VCP) Microsoft Certified: Azure Administrator Associate CompTIA Network+ or Security+ Fortinet Network Security Expert (NSE) Oracle Cloud Infrastructure Certified Architect Associate ITIL Foundation Certification

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

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Job Summary: We are looking for a skilled and detail-oriented Patching Specialist with hands-on experience in managing patching activities across servers and endpoints . The role requires experience using ManageEngine Patch Manager Plus (or similar tools) and demands strong coordination, communication, and reporting skills in a global support environment. Key Responsibilities: Perform patching on Windows/Linux servers and endpoints using ManageEngine or similar patching tools. Plan and execute patching activities across scheduled maintenance windows in coordination with client teams. Monitor patch compliance and generate reports to ensure 100% patching coverage. Coordinate with application and infrastructure teams to minimize downtime and avoid business disruption. Troubleshoot patching failures and escalate issues where necessary. Maintain patch baselines, schedules, and automation policies. Collaborate with InfoSec and compliance teams for timely vulnerability remediation. Maintain documentation and logs of patching activities and procedures. Requirements: Minimum 3 years of experience in patch management for servers and endpoints. Proficiency in ManageEngine Patch Manager Plus , or equivalent (e.g., SCCM, WSUS, BigFix). Strong working knowledge of Windows Server , Linux , and endpoint operating systems. Familiarity with vulnerability management processes and compliance standards. Excellent email communication and documentation skills. Comfortable with working in a 24x7 rotational shift environment supporting US-based clients . Ability to troubleshoot patching issues across multiple environments. Strong organizational skills and attention to detail. Preferred Qualifications: ITIL Certification (preferred but not mandatory) Experience working in large-scale enterprise environments Familiarity with ticketing tools like ServiceNow or Jira

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3.0 - 8.0 years

4 - 6 Lacs

Mumbai, Mumbai Suburban

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We are seeking for a highly motivated Windows Administrator to Join our Team Designation- Windows Administrator Degree-Either B.C.A / BE (I.T) is required Experience-Minimum 3 Years Location - Mazgaon Microsoft Certification is Mandatory. Roles and Responsibility :- 1. Experience in Microsoft WSUS. 2. Patch Management for Windows. 3. Assessing the stability, security, and scalability of installed Windows Patches. 4. Installing or upgrading Windows systems and servers through WSUS. 5. Providing technical support for back-end system users. 6. Troubleshooting system and server errors after the patches install. 7. Reviewing system error logs and user-reported errors. 8. Monitoring and updating the Windows patches 9. Good knowledge on Ticketing Tool- Sapphire Tool 10. Creating and managing ticket templates: Develop ticket templates, workflows, and automations for each business function's service desk 11. Defining service level agreements (SLAs): Set service expectations by defining SLAs 12. Automating communication: Automate communication with end-users through customizable notifications 13. Creating canned responses: Create predefined responses for support queries and share them with other support staff 14. Creating notes and tasks: Create notes in a ticket to provide information to other support staff, and create "to-do" lists for a particular action on a ticket 15. Setting auto notifications: Set customized auto-notifications for create, update, and closure of a ticket.

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6 - 11 years

3 - 7 Lacs

Hyderabad

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About The Role Absolutely minimum skills/experience without which the daily work cannot be performed Additional skills that will enhance contribution to the role. Some of these could be acquired while on the project Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations A passion for problem solving In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting) Primary skills Microsoft Windows Server - 19-22, Oracle RAC, Maria DB and Microsoft SQL Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations. Secondary skills Disaster Recovery & High Availability, Patching, VMwareSystem Engineer (Windows) In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting)

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7 - 9 years

0 - 0 Lacs

Bengaluru

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Minimum 7+ years of experience as a Wintel Administrator. Mandatory: At least 3 years of experience managing Hyper-V clusters and Failover Cluster Manager . Experience in patching Windows servers and managing Windows Core servers . Preferred: Good knowledge with PowerShell scripting . Experience with System Center Virtual Machine Manager (SCVMM) , System Center Operations Manager (SCOM) , and Storage Spaces Direct (S2D) . Strong understanding of virtualization, storage, and network technologies . Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively within a team. Required Skills Windows,Hyper-V,Patching

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4 - 9 years

5 - 9 Lacs

Navi Mumbai

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Windows Admin (L2 and L3) Exp-3+ to 5yrs-L2 9LPA Exp-5-9yrs-L3-13LPA Work location: Client office-24/7, Navi Mumbai Belapur This is mandatory (WFO) NP: Immediate Mandatory Knowledge: Window & VMware Experience on Patching, VA points, IIS Services, Change process and Decom steps physical server UCS , Cisco hardware and patching Technical Exposer: Exp in troubleshooting and administration experience in Windows platform & 3-8 years of VMWare VSphere platform Monitor Windows & VMware Software and Hardware infrastructure and take proactive actions when needed. Experience of preparing RCA Provide resolution to Virtual / Hardware server related incidents. Handle changes in Windows & VMware infrastructure Install, upgrade and support Windows & VMware administration /Hardware infrastructure. More than 6 years of trouble shooting experience in Windows operating systems – Windows 2012 R2, Windows Server 2016, Windows Server 2019 Knowledge of Windows Servers setup, deployment and management Knowledge of hardening, patch management and Security Updates Troubleshooting Knowledge of Active Directory Servers, DNS Server, IIS , DHCP Server Proficient with Microsoft Hypervisor Contribute to document and review standards and operational procedures. Enforce technical and security standards for VMWARE administration & Hardware infrastructures and services.

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6 - 11 years

8 - 14 Lacs

Hyderabad

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About The Role : Absolutely minimum skills/experience without which the daily work cannot be performed Additional skills that will enhance contribution to the role. Some of these could be acquired while on the project Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations A passion for problem solving In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting) Primary skills Microsoft Windows Server - 19-22, Oracle RAC, Maria DB and Microsoft SQL Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations. Secondary skills Disaster Recovery & High Availability, Patching, VMwareSystem Engineer (Windows) In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting)

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2 - 7 years

5 - 13 Lacs

Gurgaon

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Title: Sr. Engineer - SCCM Location: Gurgaon, India Type: Hybrid (work from office) Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. HIGHLIGHTS: Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites. Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Roles and Responsibilities : Assist in the implementation, and maintenance of the organizations desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment. Ensure compliance with IT policies and security best practices. Provide Tier II support for system images, virtual environments, and Mac OS Management. Oversee hardware and software deployment projects assigned to the Desktop Support team. Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support. Troubleshoot and resolve issues related to Windows OS, Active Directory, Group Policies, and endpoint security. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Work on ITSM processes such as incident management, service requests, and change requests using tools like Manage Engine, Jira, or similar platforms. Perform root cause analysis (RCA) and problem management for recurring IT issues. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Administer and manage SCCM (System Center Configuration Manager) for software deployment, patch management, and system updates. Develop and maintain automation scripts (PowerShell, VBScript, etc.) to improve support efficiency and reduce manual tasks. Document troubleshooting steps, automation workflows, and knowledge base articles to enhance self-service capabilities. Application packaging and deployment Configure SCCM tool for servers & end points Produce asset inventory reports in SCCM Manage Domain Group Policies Suggest improvements in patch management, tracking application assets Strong problem-solving and trouble-shooting skills Recommend improvements in technologies and processes to increase availability & uptime Problem management (Review incidents for elimination/reduction) Required Skills: Should have at least 4-5 years of experience in managing SCCM. Bachelors Degree in Computer Science, Information Systems, Engineering, or technical discipline Microsoft Windows Patching and Application packaging and deployment through SCCM Excellent knowledge of Reporting in SCCM. Professional certifications (MSCE, MCP, MCSA) Excellent knowledge of Active Directory and Group policies Strong understanding of IT security policies and practices Experience with server diagnostic, monitoring and analysis tools Understanding of Microsoft Server OS Sharp troubleshooting skills Ability to work independently Aptitude for learning new technology, interest in professional development Quick learner and able to deal with a wide range of issues. Strong analytical skills and able to collate and interpret data from various sources. Preferred Skills : Strong Technical Skills in desktop hardware, OS and applications support. Good communicator with a natural aptitude for dealing with people. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources Ability to assess and prioritize faults and respond or escalate accordingly. Certification such as MCITP, MCSE, MCP will be an advantage. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

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