P1 Category 1 STS Role ServiceNow Engineer 3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry. Prier experience and understanding on ServiceNow development and integrations for ITSM module. Experience with ServiceNow issues analysis and fixing for ITSM modules. Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching. Collaborate with cross-functional teams and stakeholders to integrate ServiceNow into overall project and support strategies. Demonstrate a flexible and adaptive approach to accommodate changing business needs. Resolution of client-reported incidents in a timely and efficient manner. Develop and update UI policies, business rules, and workflows. Tune ServiceNow applications for performance and usability. Experience in Java Scripting within ServiceNow platform Excellent in communication and experience liaising with multi stakeholder environment is a plus Stay updated on ServiceNow features and functionalities, ServiceNow best practices and new technologies. Show more Show less

Roles & Responsibilities: Issues & outages troubleshooting and quick resolution Level-1 SR closures Daily Checklist executions (EOD and BOD Jobs) Daily Health Checks.(on Applications, Middleware and DB servers) Working on new server inductions DR Drill executions Data purging activities Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams Basic knowledge in any monitoring tools Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation ARSIM Gaps Closure, Vulnerability closure Compliance activities like OS patching, server maintenance Port opening/firewall related process CR execution for application deployments Backend updates in the database SSL Certificate renewal and tracking UAT Infra issues Backup policies maintenance & review Inventory maintenance Reindexing, Stats gathering in DB Oracle/SQL DB and Application review & implementation and upgradation Un-supported DB(Oracle, MSSQL)/WebLogic/OHS/WAS/IHS/OS(Linux, Windows, AIX, Solaris) version review upgrade Identify & automate existing processes Server resource trend analysis from month end/year end point of view Audit Data collection and sharing Inter team discussion calls SOP maintenance Preparing and sending various status reports to seniors Handling compliance and governance activities of Tech Operations Interacting with internal and external auditors or regulators and closing observations shared by same Excellent team leading and stakeholder managing qualities Requirements Mandatory Skills: Murex Support (iFCN, iBex, Greeksoft, Metagrid Enterprise), Windows Server, Strong Unix / Linux system administration, Oracle, MS SQL Server Secondary Skills: Dynatrace, AppDynamics, Any cloud platform, well versed with cloud technologies Good to have: iFCN, iBex, Greeksoft, Metagrid Enterprise Show more Show less

Roles and Responsibilities: Issues & outages troubleshooting and quick resolution Level-1 SR closures Daily Checklist executions (EOD and BOD Jobs) Daily Health Checks.(on Applications, Middleware and DB servers) Working on new server inductions DR Drill executions Data purging activities Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams Basic knowledge in any monitoring tools Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation ARSIM Gaps Closure, Vulnerability closure Compliance activities like OS patching, server maintenance Port opening/firewall related process CR execution for application deployments Backend updates in the database SSL Certificate renewal and tracking UAT Infra issues Backup policies maintenance & review Inventory maintenance Reindexing, Stats gathering in DB Oracle/SQL DB and Application review & implementation and upgradation Un-supported DB(Oracle, MSSQL)/WebLogic/OHS/WAS/IHS/OS(Linux, Windows, AIX, Solaris) version review upgrade Identify & automate existing processes Server resource trend analysis from month end/year end point of view Audit Data collection and sharing Inter team discussion calls SOP maintenance Preparing and sending various status reports to seniors Handling compliance and governance activities of Tech Operations Interacting with internal and external auditors or regulators and closing observations shared by same Excellent team leading and stakeholder managing qualities Requirements Mandatory Skills: Murex Support (iFCN, iBex, Greeksoft, Metagrid Enterprise), Windows Server, Strong Unix / Linux system administration, Oracle, MS SQL Server Secondary Skills: Dynatrace, AppDynamics, Any cloud platform, well versed with cloud technologies Good to have: iFCN, iBex, Greeksoft, Metagrid Enterprise Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Infrastructure and Operations Engineer is an advanced subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software. This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company. What You'll Be Doing Key Responsibilities: Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA). Update tickets with resolution tasks performed. Maintains network and services availability by performing maintenance and health checks. Supports, assists or leads engineering, design and problem isolation. Provides third level support to all incidents, requests and identify the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management. Establishes monitoring for platform infrastructure. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Performs any other related task as required. Knowledge and Attributes: Advanced knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration. Advanced understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement. Advanced knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform. Advanced understanding of server and desktop hardware/operating systems, networks, firewalls. Excellent oral, written and presentation communication skills. Advanced knowledge of IT infrastructure management processes, techniques, risks and best practices. Advanced knowledge of infrastructure technologies such as system management, system/network administration and development. Advanced knowledge of server administration, data center operations, project and change management principles and practices. Ability to facilitate discussions in order to address emerging problems and opportunities. Ability to handle multi-task, set priorities and meet deadlines. Advanced knowledge and understanding of information systems technology areas. Academic Qualifications and Certifications: Bachelor’s degree or equivalent in Information Technology or a related field. Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications. Required Experience: Advanced experience in similar IT roles, with a focus on IT infrastructure engineering and operations. Proven working experience in a large-scale organization. Advanced experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP. Advanced experience supporting IT infrastructure and service delivery. Advanced experience working with vendors and/or service providers. Advanced experience, judgment and drive to plan, make decisions and accomplish individual and team goals. Advanced experience working in a team-oriented, collaborative environment. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Essential Knowledge and Skills Required : Monitoring of all Windows servers for performance issues & stability concerns. Administer web users & hosting accounts. Regular application installations, configurations, & day-to-day administration. Troubleshoot hardware & software issues as they arise. Work with IIS6 & IIS7 on a daily basis to support customers & ensure maximum uptime. Staying familiar with new versions of applications used on servers. Working with & troubleshooting all of the following, including, but not limited to: SMTP, POP, FTP, SSL, HTTP, HTTPS, DNS, RDP, TCP, ICMP & UDP. Use knowledge of each of the above listed technologies as related to the issue at hand. Work with basic applications & their ports: backup, MSSQL, MySQL. Work with permissions in Microsoft Server 2003/2008. Work with, troubleshoot, & diagnose ASP, ASP.NET, PHP, CGI, & Perl languages. Document issues & associated resolutions to problems. Knowledge of Virtualization Technologies, DNP, VMware, HyperV, OS Patching/Updates via centralize management, WSUS, Manage Engine. Antivirus management Symantec, McAFee EPO, Radius Server management with AD integration. Experience with a web hosting control panels, Plesk 8.6 or later & DNP/WebSitePanel is a plus, but not required. Be willing to work with & learn Server 2012/16/19 Advanced knowledge of Virtualization technologies like VMware, HyperV Clusters Educational Qualifications : B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university. Up to date and relevant ITIL certification. MCP/MCSE/MCSA/O365/Active Directory/Exchange Certifications. Microsoft Azure Certified Professional. Experience : 4 to 7 years of industry experience with strong windows domain knowledge and troubleshooting skills, scripting, debug and build tools. 1+ years of experience in performance tuning of OS, Application and Databases. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services. The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role Description 8-10 years 32-36 LPA Role Proficiency Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments We are seeking a highly skilled Oracle EBS R12 Advanced Supply Chain Planning (ASCP) Technical Consultant with extensive experience in technical development and integrations with Demantra. The ideal candidate will have deep expertise in Oracle ASCP modules, PL/SQL development, Oracle Applications Framework (OAF), and experience in integrating Demantra forecasting and planning solutions. This role involves working closely with functional teams, business users, and other technical teams to deliver robust planning and supply chain solutions. Key Responsibilities: Design, develop, and implement technical solutions within the Oracle EBS R12 ASCP module. Work on integration between Oracle ASCP and Demantra, including collection, transformation, and synchronization of planning data. Customize and enhance standard ASCP functionalities based on business requirements. Develop and maintain technical objects including PL/SQL packages, interfaces, concurrent programs, and XML/BI Publisher reports. Provide technical support for ASCP planning cycles and troubleshoot performance or data issues across ASCP and Demantra. Collaborate with functional analysts to understand business needs and translate them into technical solutions. Perform impact analysis, code reviews, and provide performance tuning for custom developments. Participate in system upgrades, patching, and other lifecycle management activities related to ASCP and Demantra. Prepare and maintain technical documentation including MD50/MD70, unit test plans, and deployment guides. Required Skills & Experience: 8+ years of experience in Oracle E-Business Suite R12 technical development with a strong focus on ASCP (Advanced Supply Chain Planning). Solid understanding of Oracle Demantra architecture and data flows, especially related to ASCP integration. Strong proficiency in PL/SQL, SQL, Oracle Reports, Forms, XML Publisher, and Oracle Workflow. Experience with data collections (Legacy to ASCP and Demantra) and planning data analysis. Hands-on experience with ASCP Collections, ATP, and Constraint-Based Planning. Familiarity with OAF and personalizations/customizations within Oracle EBS. Experience in end-to-end implementations and production support of Oracle ASCP & Demantra integration. Excellent analytical, problem-solving, and communication skills. Skills Oracle ASCP,Supply Chain Planning,Oracle Ebs Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Shift: Night (6pm IST to 3am IST) Summary The Senior Network Engineer is responsible for ensuring the availability of our customers’ data and voice networks, as well as deploying advanced network solutions to our customers. This role focuses on Day 2 operations; maintaining, patching, and updating network security solutions to achieve our customer's business goals. The ideal candidate will have a strong understanding of Palo Alto Networks products, including Prisma Access, Prisma Cloud, and Panorama, and a proven track record of success in maintaining and optimizing complex network security solutions. Experience with other industry-leading vendors such as Cisco, Fortinet, and Juniper are also highly desired. Essential Functions Maintains and optimizes Palo Alto Networks security solutions, including firewalls, Next Gen Security for NGFW, Panorama, Strata Cloud, SD-WAN, Prisma Cloud, and SASE Implements patching and updates to Palo Alto Networks products Troubleshoots and resolves complex network security issues within existing customer environments. Works with other engineers to ensure the ongoing stability and security of customer networks Develops and maintains comprehensive documentation reflecting the current state of customer environments Stays up to date on the latest security threats and vulnerabilities Provides Tier 3 support to the NOC and internal teams Participates in on-call rotation Assists with the integration and management of Palo Alto Networks security solutions with other security technologies Provides guidance and training to junior team members on Palo Alto Networks products and best practices Required Qualifications 10+ years of network administration 5+ years in a network security engineer role 3+ years of experience working with Palo Alto Networks products, including Prisma Cloud, and SASE PCNSE/SSE certification Expert- level understanding of network concepts and protocols, including SD-WAN technologies Experience with Cisco, Fortinet, and Juniper firewalls is a plus Experience with routing and switching technologies from Cisco, Juniper, Extreme, Aruba, and Ciena is a plus Excellent written and verbal communication skills Ability to work independently and as part of a team Strong problem-solving skills. Palo Alto Networks Certified Network Security Engineer (PCNSE or SSE) Desired/Preferred Qualifications Palo Alto Networks Prisma Certified Cloud Security Engineer (PCCSE) Cisco Certified Network Professional Security (CCNP Security) or equivalent Experience working in a Managed Service Provider environment Other relevant certifications, such as Juniper Networks Certified Professional Security (JNCIP-SEC) or Fortinet Network Security Expert (NSE) Project Management Familiar with change management process and procedures Show more Show less

🚨 We're Hiring | Flexera + Summit AI SME – BAU Support 📍 Location: Remote 🕒 Experience: 4+ Years 💼 Employment Type: Full-Time 🌐 Domain: ITSM / ITAM / Software Asset Management / Endpoint Management Are you a Flexera and SummitAI expert with strong experience in IT operations and business-as-usual (BAU) support? Join our growing team and be the go-to SME for platform performance, tool configuration, and day-to-day operational excellence. 🔧 Role Responsibilities: ✅ Serve as the primary SME for Flexera & SummitAI in a BAU environment ✅ Manage incidents, requests, problems, and changes related to both platforms ✅ Perform system health monitoring, upgrades, patching & compliance checks ✅ Collaborate with cross-functional teams and stakeholders for tool integration and optimization ✅ Provide technical support, conduct RCA, and drive continuous improvement ✅ Maintain accurate documentation and support audit/compliance activities 🧠 What You Bring: ✅ 4+ years of hands-on experience in Flexera (FlexNet Manager Suite) ✅ 4+ years of working with SummitAI modules (Incident, Change, CMDB, Knowledge Mgmt) ✅ Strong knowledge of ITIL frameworks ✅ Proven track record in IT Operations / BAU support ✅ Solid communication and problem-solving skills 🎓 Preferred: ✔️ ITIL v3/v4 Certification ✔️ Flexera or SummitAI certifications ✔️ Enterprise IT environment or MSP exposure ✔️ Experience with integrations (e.g., SCCM, ServiceNow, CMDBs) ⏰ Work Mode : General / Rotational / On-Call as required 🌐 Remote Opportunity 📩 Interested candidates can apply or DM directly to Sushmita@olivegreenconsulting.com Referrals are welcome! #Hiring #Flexera #SummitAI #ITSM #ITAM #SoftwareAssetManagement #BAUSupport #RemoteJobs #ITOperations #TechJobs #IncidentManagement #CMDB #ITCareers #ITIL #JobOpening Show more Show less

Role Description Application Packaging Create, test, and deploy applications using Intune and SCCM to ensure smooth delivery across the organization. Intune Administration Manage application deployments, policy creation, update rings, group creation, and assignment. Patch Management Ensure timely patching and updates via Intune to maintain security and compliance standards. SCCM Management Oversee application creation, deployment, and co-management, ensuring seamless integration between SCCM and Intune. Troubleshooting & Optimization Identify and resolve issues related to application deployments, policy enforcement, and system configurations. Qualifications & Skills Proven hands-on experience with Microsoft Intune and SCCM for application packaging and deployment. Strong knowledge of Windows Update Rings, policy management, and group assignments in Intune. Experience in enterprise patching and compliance management. Expertise in SCCM application management and co-management strategies. Excellent troubleshooting skills for resolving endpoint management issues. Strong communication and collaboration skills to work effectively with global teams. Skills Application Packaging, Intune, SCCM, Windows Update Rings Show more Show less

Role Description Role Proficiency: Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments We are seeking a skilled and experienced Oracle Applications DBA with strong expertise in Oracle E-Business Suite (EBS) R12. The ideal candidate will be responsible for the installation, configuration, upgrade, administration, monitoring, and troubleshooting of Oracle EBS environments, as well as ensuring high availability and performance. Key Responsibilities: Install, configure, and upgrade Oracle E-Business Suite R12 environments. Administer and maintain Oracle Applications database and application tiers. Patch management, including Oracle CPU and EBS patches. Perform regular backups, cloning, and recovery operations using RMAN and other tools. Monitor system performance and implement tuning improvements. Maintain and troubleshoot Oracle Forms, Concurrent Managers, Workflow, OAF, and WebLogic Server components. Collaborate with development, infrastructure, and functional teams to support project implementations and upgrades. Implement and maintain security controls, including user and role management. Perform cloning of production environments to development/test instances. Document system configurations, procedures, and troubleshooting steps. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience as an Oracle Apps DBA. Strong experience with Oracle EBS R12 (12.1.x / 12.2.x). Solid understanding of Oracle Database (11g/12c/19c), RAC, and ASM. Experience with ADOP (Online Patching) in R12.2.x environments. Hands-on experience with OEM (Oracle Enterprise Manager). Knowledge of Linux/Unix OS and scripting (Shell/Perl/Python is a plus). Familiarity with SOA, WebLogic Server, and other middleware components used in Oracle EBS. Excellent problem-solving, communication, and documentation skills. Preferred Qualifications: Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in DBA or EBS. Exposure to cloud environments (Oracle Cloud, AWS, or Azure). Experience with Oracle Data Guard, GoldenGate, and other HA/DR technologies. Prior involvement in EBS upgrades (e.g., 11i to R12, R12.1 to R12.2). Skills Oracle Dba,Oracle Ebs,Database Management Show more Show less

Job Summary ¿ Resolving User related queries in Production and Test Databases. ¿ As per client request creating new users and assigning profiles in production databases. ¿ User management and maintenance of all database users like granting a subset of privileges as per client¿s policy. ¿ Logical backup using Export Import and Data Pump utility as per user request. ¿ Database bug patching on requirement ¿ Creating Sql tuning sets and sql tuning advisory reports using OEM 19C for Improving performance of the database. ¿ Executing weekly analyzer on database for performance improvement. ¿ Monthly purging activity to gain database level space improvement ¿ Archival activity for performance improvement. ¿ Performance monitoring, Database installation and configuration ¿ Schedule RMAN backup and monitor RMAN status of all production databases. ¿ Interface proactively with other Infrastructure support teams such as UNIX, Windows, Network, Storage, Monitoring etc ¿ Document issues and associated resolutions to problems ¿ Prepare documentation and presentation of progress reports to customers ¿ Conduct user¿s, customer¿s and Team¿s training ¿ Guide/Mentor the team members on technical problems which cannot be resolved at their level ¿ Ensure that Systems, Organization processes, & Unit practices adhere to Organization policies Show more Show less

Job Title: ServiceNow Developer (ITSM) Location: Bangalore, Hyderabad, Noida & Gurgaon Experience: 6-15 Years Job Description We are seeking an experienced ServiceNow Developer with strong ITSM expertise to join our dynamic team. The ideal candidate will have a solid background in designing, developing, and implementing ServiceNow solutions, particularly within the IT Service Management (ITSM) module. Key Responsibilities Develop, configure, and customize ServiceNow applications and services, specifically in ITSM. Work closely with stakeholders to gather requirements and translate them into effective technical solutions. Implement best practices for ServiceNow development, administration, and integration. Maintain and enhance existing ServiceNow implementations and modules. Troubleshoot and resolve technical issues related to ServiceNow applications and workflows. Participate in upgrade planning, patching, and release management. Preferred Skills ServiceNow certifications (CSA, CIS–ITSM). Experience with other ServiceNow modules like CMDB, Discovery, or ITOM. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills. Show more Show less

Your Job We are seeking a dedicated and detail-oriented IT Operations Analyst to join our team at Molex. The IT Operations Analyst will be responsible for monitoring the health of our infrastructure across various manufacturing sites and will serve as the first point of contact for resolving infrastructure related issues. The role of a Level 1 Command Center Engineer is vital for ensuring smooth day-to-day operations of our enterprise applications and maintaining high levels of performance and reliability. What You Will Do Continuously Monitor health & performance of network, server and application across Molex manufacturing sites using various monitoring tools and systems. Serve as the first point of contact for alerts or performance degradation, providing initial troubleshooting and resolution. Escalate complex issues to higher-level support teams (Level 2 or 3) as necessary. Maintain detailed and accurate documentation of network incidents, changes, and resolutions. Collaborate with IT and engineering teams to implement improvements and optimizations. Participate in the development and maintenance of monitoring and response playbooks. Conduct regular health checks and generate reports on infrastructure performance and incidents. Assist in routine maintenance tasks such as Network/Software updates, patching, and system restarts. Stay up to date with the latest monitoring technologies, AI and best practices. Ensure timely and accurate communication during the escalation process. Suggest and implement improvements to processes, tools, and systems to improve response times and efficiency. Participate in training and skill development programs to enhance technical knowledge and abilities. Monitor for any security-related incidents, such as unauthorized access attempts or malware alerts. Follow security protocols and guidelines for incident escalation. Who You Are (Basic Qualifications) Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in monitoring and troubleshooting. Strong understanding of network protocols, hardware, and software. Excellent problem-solving and analytical skills. Ability to work effectively under pressure and manage multiple tasks simultaneously. Strong communication and interpersonal skills. Experience with network monitoring tools and systems is a plus. What Will Put You Ahead Certifications such as CCNA, CompTIA Network+, or equivalent. Experience in a manufacturing environment. Familiarity with ITIL processes and best practices. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are Molex is a leading provider of electronic solutions, committed to innovation and excellence. Our team is dedicated to delivering high-quality products and services to our customers worldwide. Join us and be part of a dynamic and forward-thinking organization. "Koch is proud to be an equal opportunity workplace." For onsite jobs Show more Show less

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements. Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system Log and categorize support tickets in the ITSM system Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc Provide timely communication and escalate unresolved tickets as needed Resolve escalated technical issues requiring advanced troubleshooting Support configuration, deployment, and testing of Linux-based applications and services Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving : OS and application errors Network configurations File permissions, domain policies, and Active Directory Coordinate with other IT teams on infrastructure or security-related matters Create and maintain technical documentation for recurring issues and solutions PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup) Maintain a script repository and ensure scripts follow security and compliance best practices Contribute to process automation and system efficiency improvements Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration Maintain hardware/software inventory records Monitor alerts, system health, and ticket queues to ensure timely resolution Update and expand the internal knowledge base with how-to guides and fixes Assist in endpoint security compliance (e.g., antivirus, patching) Requirements Required Skills and Experience: Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field. Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified) Experience 3-5 years of hands-on experience in IT support roles Proven experience in troubleshooting Windows / Linux-based environments Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk Experience working in SLA-driven environments and customer support teams Preferred Certifications (Nice to Have): Essential / Highly Recommended Certifications CompTIA A+ Foundation-level certification for IT support and troubleshooting Covers hardware, software, networking, and security basics Microsoft Certified: Modern Desktop Administrator Associate (if still available) Focuses on Windows 10/11, Microsoft 365, deployment, and device management Previously included exams like MD-100 and MD-101 Microsoft Certified: Azure Fundamentals (AZ-900) Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365 Benefits Why us? Exciting and challenging problems are addressed using wide-ranging technologies and tools. Competitive salary Great team culture, peers and workplace Show more Show less

JOB DESCRIPTION About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI’s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle’s Cloud Infrastructure to provide support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Responsibilities Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.We are looking for Cloud Operations Engineers to manage our cloud services. Responsibilities include: Technical Leadership and SME in the Area Handle Escalations Responsible and Ownership of Ops Service delivery Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLA’s Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 8+ years overall experience in IT industry Minimum 7 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes Understanding of Networking, Cloud Computing, Load Balancers Career Level - IC4 Responsibilities RESPONSIBILITIES Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.We are looking for Cloud Operations Engineers to manage our cloud services. Responsibilities include: Technical Leadership and SME in the Area Handle Escalations Responsible and Ownership of Ops Service delivery Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLA’s Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Summary: We are seeking a skilled Endpoint Management Specialist with hands-on experience in Persistent Endpoint Management , preferably Radia certified , and strong expertise in patch management for both Unix and Windows environments. The ideal candidate should also possess a sound understanding of Infrastructure/Domain Systems to ensure robust and compliant IT operations. Key Responsibilities: - Manage and maintain Persistent Endpoint Management systems using Radia or equivalent tools. - Perform patching activities across Unix, Windows, and application-level software. - Monitor patch compliance and remediate vulnerabilities in coordination with InfoSec guidelines. - Automate and streamline patch deployment workflows to reduce downtime and improve consistency. - Work closely with infrastructure teams to align endpoint strategies with overall system architecture. - Troubleshoot issues related to endpoint configurations, patch failures, and compliance gaps. - Provide technical expertise during audits and compliance checks. - Create and maintain detailed documentation on patch cycles, configurations, and endpoint baselines. Required Skills: - Radia certification (or strong hands-on experience with HP/BDNA/Radia Endpoint Management tools). - Strong expertise in patch management for both Windows and Unix/Linux systems. - Experience with application patching (Adobe, Java, browsers, etc.). - Good understanding of Infrastructure, Active Directory, and Domain Systems. - Familiarity with scripting (PowerShell, Bash, or similar) for automation. - Strong analytical and troubleshooting skills. - Knowledge of ITIL processes is a plus Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3+ years of relevant experience in endpoint or patch management. - Industry certifications like Radia, ITIL, or CompTIA Security+ are advantageous Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo JOB DESCRIPTION: Role Palo Alto L3 Engineer Required Technical Skill Set Palo Alto firewall , Palo Alto Networks Prisma Access Secure Access Service Edge (SASE) Desired Experience Range 5-10 Years Location of Requirement Hyderabad Desired Competencies (Technical/Behavioral Competency) Must-Have Excellent knowledge on Palo Alto firewall, content update, wild fire , URL filtering, NAT . Hands on experience on Panorama, log collector, management of template, policies. Hands on Experience on Prisma, Prisma Gateway, security policy, dns security , decryption ,file block and Tunnel Management Good Troubleshooting skill on Firewall issue, Global Protect, application slowness issue. Experience on Firewall VPN/rule/policy Management (Palo Alto), Panorama, Prisma . Excellent network security administration and troubleshooting skills. Design and implement advanced firewall configurations and policies. Perform operational activities to maintain to all types of Firewall systems including backup, health check, patching, configuration, BCP testing etc Good Understanding TCP/IP, SSL , TLS,Certificate management . Good Knowledge & Hands on experience on Cisco and Juniper Firewalls Familiarity with network-centric applications such as TACACS, RADIUS, and Syslog would be advantageous, as would experience of 802.1x network authentication. Ability to understand the design and provide suggestions for improvements. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams. Excellent listening skills & ability to communicate clearly and fluently in English . Flexibility to work in shifts for 24x7 support. Strong team player with a constructive perspective and commitment to the success of the business Ability to work on multiple concurrent tasks with conflicting priorities . Product knowledge: Firewalls – Palo Alto ,Cisco ASA , Juniper Security -- IDS, IPS,proxy,prisma access VPN – Site to Site,SSL VPN Show more Show less