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4.0 years
5 - 8 Lacs
Chennai
On-site
Job Title: Engineer - Infrastructure Operation Advisor Career Level - C2 Introduction to role Are you ready to take on a dynamic role that combines Windows system administration with cutting-edge observability and monitoring solutions? We are looking for a skilled and motivated Windows + Observability/Monitoring Engineer to support and optimize our enterprise IT infrastructure. In this hybrid role, you will work closely with infrastructure, DevOps, and application teams to proactively identify issues, implement effective monitoring strategies, and enhance system health across both on-premises and cloud environments. Are you up for the challenge? Accountabilities As an Infrastructure Operation Advisor, you will be responsible for ensuring the visibility, performance, and reliability of critical systems. Your role will involve designing, deploying, and managing observability and monitoring solutions. You will collaborate with various teams to maintain system health and proactively address potential issues. Your expertise will be crucial in building and managing dashboards, alerts, and performance metrics for critical infrastructure. Essential Skills/Experience Bachelor’s degree or equivalent with 4-6 years Operational experience in Windows Server/VMware administration Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7 Experience with Service Now ITSM tool is preferred. Experience working in converged infrastructure, UCS, HP Administer, maintain, and troubleshoot Windows Server environments (2016/2019/2022). Ensure OS patching, configuration compliance, and security hardening. Design, implement, and maintain infrastructure monitoring solutions (e.g., SolarWinds, Dynatrace, Prometheus, Zabbix, Datadog, etc.). Build and manage dashboards, alerts, and performance metrics for critical infrastructure. Ensure infrastructure monitoring solutions support compliance and audit requirements. Desirable Skills/Experience When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey as we become a digital and data-led enterprise. With the backing and investment to succeed, we're driving cross-company change to redefine the entire industry. Here, you can innovate, take ownership, and explore new solutions in a modern technology environment. Ready to make a difference? Apply now to join our team!
Posted 5 days ago
7.0 years
0 Lacs
Chennai
On-site
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Responsibilities: Lifecycle management of databases on-premises or in the cloud such as: Provisioning of databases,Upgrading the database,Decommissioning the database,Patch Management of the database,Backup, restore, and recovery of databases,Data Move (Export/Import) within the database,Database Performance Tuning Database Security, including but not limited to: User Management,Authentication and Authorization Database Resource Management (memory, storage, tablespaces, archives, etc.) Monitoring of databases such as: Database availability,Database capacity, including utilization, allocation, etc.,Events and incidents from monitoring,Security vulnerabilities Troubleshooting, such as failed jobs, ORA-errors, blocking sessions, etc. Customizing the database environment to meet specific business requirements and workloads. Adherence to established rules and standards by the service and Customer Admin On Duty who manages the daily operation and ensures the service KPIs and SLA are met. Offering 24/7 technical support with experienced engineers to assist with any questions or issues. Deliver Operation KPI Report Adherence to the established rules and standards by the service and Customer,Utilization of the standard BMC ITSM tool, Incident and request fulfillment, Change management and fulfillment Provision of a toolset to support the operation of the system environment (e.g., advanced asset management, automation, provisioning, backup & patching, scheduling, etc.) Proficient in managing and optimizing MSSQL databases (on-prem and cloud) Expertise in database security, backup/recovery, and performance monitoring Strong SQL and MSSQL tools knowledge Skilled in DevOps, Agile methodologies, and scripting Experienced with Windows/Linux OS, storage types, and network setups for databases. Cluster Disaster recovery knowledge. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: Minimum 7+ years of experience Provisioning, upgrading, and decommissioning of databases, Patch management, Backup, restore, and recovery, Data moves (export/import),Performance tuning Security management (user, authentication, authorization),Resource management (memory, storage, tablespaces),Monitoring (availability, capacity, events, security) Troubleshooting (failed jobs, errors, blocking sessions),Customizing to meet business requirements,Adherence to established rules and standards Hands-on multi-tier architecting skills. Sound knowledge of Infrastructure design (Compute, Storage, Network). Good knowledge of cloud security practices. Linux & Windows Hands-on Expertise. Cloud Level certification. Preferred Technical and Professional Experience: Linux and Windows certifications , Ansible and automation certification Python and Scripting knowledge, Devops Skills Certifications Required: Redgate SQL, SQL 2022 Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 5 days ago
3.0 years
2 Lacs
Ahmedabad
Remote
Job Description Qualification : Any Graduate/Diploma IT or Any relevant certification of IT Experience : Minimum 3 years of experience in Any Industry Yearly CTC : Up to 2.75 LPA (Rs.in Lakhs) Must-Haves: Diagnose and resolve hardware and software-related issues across a variety of devices, including laptops, desktops, printers, and other IT equipment. Proactively identify root causes of technical issues and implement effective solutions to prevent recurrence. Apply knowledge of networking concepts, including IP addressing, VPN, Wi-Fi, LAN, WAN, SSH, Telnet, and basic firewall configurations. Manage backup and restore processes, including online and offline backups, ensuring data integrity and availability. Perform client patching, software updates, upgrades, and downgrades, as well as comprehensive patch management. Monitor system and network performance and generate IT reports for operational insights. Conduct remote troubleshooting to support end-users effectively and resolve technical issues promptly. Explore alternative solutions and test different approaches to ensure timely issue resolution. Maintain accurate logs of technical issues, resolutions, and system configurations for future reference. Provide hands-on support with Windows operating systems and core software applications. Manage network security practices, including anti-virus programs, Endpoint Solutions, and Mobile Device Management. Utilize ticketing systems and asset management tools to track IT support requests, incidents, and equipment inventory. Flexibility to work at both plant and corporate office locations. Want to Haves: Coordination skill to support plenty locations. Good interpersonal skills. Hands on experience with Linux/Mac OS environments. Knowledge of Advance Microsoft office tools or Advance Google Suite. Reporting to : IT Manager
Posted 5 days ago
0 years
4 - 5 Lacs
Ahmedabad
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions. Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems. You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound. Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do. To thrive in this role, you need to have: Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Skill in planning activities and projects in advance and adapting to changing circumstances. A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. Ability to communicate and work across different cultures and social groups. Proficiency in active listening techniques and refraining from interrupting. A positive outlook at work, even in pressurized environments. Willingness to work hard and put in longer hours when necessary. A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 5 days ago
3.0 years
0 - 0 Lacs
Vadodara
On-site
Department: IT Infrastructure Reports To: IT Manager / Network Lead Experience Required: 3–7 years Job Summary: We are seeking an experienced L3 Network and Security Engineer responsible for managing and supporting network infrastructure including switching, routing, and firewall systems. The ideal candidate will also have hands-on experience in configuring and troubleshooting barcode scanners and printers, ensuring smooth operation of connected devices across the organization. Key Responsibilities: Configure, manage, and troubleshoot Layer 2 and Layer 3 switches (Cisco, Aruba, HP, etc.) Monitor and manage routing protocols (OSPF, EIGRP, BGP) and ensure optimal path selection. Deploy and maintain firewalls (Fortinet, Palo Alto, Cisco ASA, etc.), including rule configuration and security policies. Handle VLAN, STP, port security, link aggregation, and network segmentation. Respond to network incidents, perform root cause analysis, and implement long-term fixes. Maintain network documentation including topology diagrams, IP address inventory, and configuration backups. Work closely with the security team to ensure network compliance and security hardening. Configure and support barcode scanners and printers (Zebra, Honeywell, etc.) on wired/wireless networks. Troubleshoot connectivity issues related to networked peripherals and warehouse/retail devices. Coordinate with vendors for hardware replacements, updates, or escalations. Participate in planned maintenance, patching, and upgrades with minimal downtime. Key Skills & Qualifications: CCNA certification is mandatory ; additional certifications such as CCNP, Fortinet NSE 4/5, or CompTIA Network+ are a plus. Bachelor’s degree in Computer Science, Information Technology, or a related field. Industry certifications like CCNA, CCNP, Fortinet NSE4/5, or CompTIA Network+ preferred. Strong knowledge of network protocols and firewall rule configuration. Experience working with barcode scanners, label printers, and warehouse network devices. Familiarity with ticketing systems (ServiceNow, Jira, etc.). Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Job Type: Full-time Pay: ₹50,000.00 - ₹80,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Work Location: In person
Posted 5 days ago
2.0 years
3 - 6 Lacs
Ahmedabad
Remote
2+ Years Work from Office We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions. Job Description: Primary Job Responsibility: Providing technical support services to customers and internal staff. Analyzing and troubleshooting hardware and software issues. Resolving complex problems related to applications, networks, and systems. Installing, configuring, and maintaining Windows, Linux, and Mac OS. Identifying, diagnosing, and resolving network and system issues. Performing system backups and restores. Monitoring system performance and troubleshooting system errors. Ensuring customer satisfaction by providing prompt and courteous service. Candidates Requirements: Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc. Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc. Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc. Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc. Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc. Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP) Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11. Working Days Monday-Friday Shift Timings 10:00 AM - 7:00 PM PST (US Night Shift) HR Phone number 7359594296 HR E-mail address Jobs@infomaticsolutions.com
Posted 5 days ago
0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Job Summary: The Help Desk Technician should be able to diagnose and resolve challenging problems quickly. You should be well-versed in all aspects of computer systems configuration and maintenance. Your goal will be to ensure that our technology runs smoothly for both employees. This position will be in our Hyderabad office with a combination of in-person and remote work. Job Responsibilities: Respond to queries by phone, email, in person, instant message, or through our ticketing system. Provide L2/L3 technical support for users, Windows-based systems, and IT infrastructure. User Management: Create, activate, deactivate users; manage AD accounts and group policies. Active Directory & Network Services: Manage and troubleshoot Active Directory, DNS, DHCP, GPOs. Firewall & Bandwidth Management: Monitor firewalls, setup/manage VPNs, and control bandwidth utilization. System Installation & Patching: Install and configure Windows/Linux OS, manage software installations, ensure system patching via WSUS server. Hardware Management: Identify, troubleshoot, and coordinate repair for hardware failures. Antivirus & Security: Monitor and maintain antivirus solutions across all endpoints. Ticket Management: Handle support tickets and maintain issue logs with timely resolutions. Vendor & ISP Coordination: Manage communication with IT vendors and escalate ISP issues when needed. Communication: Work closely with internal and external stakeholders for smooth IT operations. AWS Cloud Basics (Preferred): Good understanding of AWS core services such as EC2, S3, RDS, VPC, Security Groups, and Lambda. Required Skills: Hands-on experience with Windows OS / Windows Server (2016–2022). Good knowledge of Active Directory, Group Policies, DNS/DHCP. Working knowledge of AWS services like EC2, S3, IAM, VPC. Understanding of CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI). Familiarity with basic scripting (PowerShell/Bash). Awareness of IT security basics, patching, and user access control. Strong troubleshooting and communication skills. Nice to Have: Exposure to Linux OS or hybrid environments. Tools: Docker, Ansible, Terraform (even basic hands-on is welcome). Experience with ticketing platforms (e.g., JIRA, ServiceNow, Freshservice). Certifications: AWS Cloud Practitioner, CompTIA Security+, or equivalent. Company Overview: Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential. At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business, and our clients will be heard. Show more Show less
Posted 5 days ago
1.0 years
0 - 0 Lacs
Noida
On-site
Roles & Responsibilities Handling of Desktop/Laptop HW related issues. Operating system issues troubleshooting. Worked on Exchange related services & management in google workspace administration. Management in Seqrite antivirus administration. Worked on core to advance network related Issues. Sophos XG firewall rules & VPN tunnelling. Server patching, backup & health monitoring. Worked on Backup solutions (Comet, Farvison, WD NAS) Minimum 1 Year Experience Required. Good Communication Skills. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Internet reimbursement Shift: Day shift Morning shift Work Days: Monday to Friday Work Location: In person
Posted 5 days ago
4.0 - 6.0 years
4 - 16 Lacs
India
On-site
At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overview The Database Administrator (DBA) will acquire a functional understanding of all Optimum products and develop expertise on designs of databases. This role will have key participation in database design and management activities to maintain performance of running products and features as well as ensuring optimal performance of new features developed for various product lines across our network development solutions. The job will be based in Noida, India. Key Responsibilities Understand current database designs and database deployment architectures for all product lines. Review and propose steps for optimal database response, train and advise development and support teams in appropriate data handling techniques covering security, design, collection, query and storage. Track resource utilization, collect performance metrics and tune server configuration for optimal performance. Prepare and execute database management processes, including but not limited to patching, maintenance plans, performance review plans, self-audits etc. Prepare and maintain documentation relevant to data management e.g. data flows and integration, data security policies and procedures etc. Prepare and maintain documentation relevant to database administration e.g. disaster prevention and recovery processes and policies, access control, maintenance schedules etc. Report status of data management and database administration activities and checklists in reviews with senior management. Periodically identify risks and challenges, define mitigation and plans for continuous improvement in services. Review and execute DDL and DML scripts on production environments, maintain logs of changes; manage access to test and production databases. Participate in incident management and RCAs. Plan and execute approved activities in consultation with senior IT management. Keep track of industry standard and emerging tools, techniques and practices and make appropriate recommendations for implementation. Desired qualifications and experience Bachelor’s degree or equivalent with experience in administering Microsoft SQL Server databases hosted on cloud and RDS (on AWS) / managed services on any public cloud. Work experience of 4 - 6 years with 3 – 5 years as a Microsoft SQL Server DBA. Experience working with product development teams and understanding of the role a DBA plays in maintaining application performance and availability. Automotive domain experience will be beneficial. Must be proficient in MS Office tools like Word, Excel, and PowerPoint. Industry Software Development Job Type: Full-time Pay: ₹473,024.40 - ₹1,624,512.09 per year Work Location: In person
Posted 5 days ago
15.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
S&P Global Ratings The Role : Director, Application Operations The Team : This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies. The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt to the ever-evolving business needs. Impact and Responsibilities : The Impact of this role extends far beyond the immediate team. You will be instrumental in shaping the reliability and performance standards of our critical applications, ensuring they meet the highest benchmarks. By driving advancements in automation and cloud technologies, you will contribute significantly to the organization's strategic goals and toil reduction, enhancing both the user experience and operational efficiency. You will nurture the team members to be the best-in-class by upskilling and cross-skilling. General & Team management Ensure the team balances its focus between daily operational tasks and strategic long-term projects Drive the adoption of new technologies and processes through training and mentoring Lead/Mentor/Guide/Coach and transform a team of Application Operations to SRE’s Create/maintain documentation for systems and processes to ensure continuity and knowledge sharing within the team. Adoption of Gen AI to leverage knowledge repository Collaborate with cross-functional teams to ensure seamless integration and support for new technologies and initiatives Oversee daily operations and ensure the shifts are adequately managed Set the roadmap; derive goals for each team member; review, motivate and support to make them successful Stability Build a SRE practice that improves system stability with Monitoring & AIOps. Avert P1/P2 incidents and minimize business impact Analyze system vulnerabilities, SPOFs and address them proactively to improve stability Refactor monolithic apps and databases to containerized services to improve delivery/scale Work with business users to understand needs, issues, develop root cause analysis and work with the cross functional teams to address them permanently Reliability Monitor system performance and create strategies to improve it Reduce the number of incidents and the time taken to resolve them (MTTR) Develop and implement disaster recovery plans to ensure business continuity Lead DevOps transformation to improve the delivery of value to business, reduction of costs & manual errors, increased velocity of releases and improved config management Engineering Involvement in Architecture and Development design reviews (Shift-left) for new implementation and integration projects to build SRE best practices into the SDLC Continuously look for opportunities to automate tasks, simplify processes, Self-service to reduce the toil Value Stream Alignment: While alignment as horizontal lead is expected to begin with, it’s expected that you also handle the role of a SRE value stream lead going forward. Ensure smooth inter-working with value streams (VS) to meet the objectives & realize value Foster a 2-way knowledge sharing with VS and reduce dependency on SRE Help shepherd VS to improve SRE maturity levels; implement & prioritize best practices like monitoring, post-mortem, toil reduction, retrospectives etc. Application to User Journey orientation and transformation What’s in it for you : In this role, you will have the opportunity to collaborate with a diverse and talented team, working on cutting-edge technology solutions to drive efficiency and innovation within the organization. You will be at the forefront of implementing best practices in site reliability engineering, with a strong emphasis on automation, cloud technologies, and performance optimization. You will interface with the value stream leads to improve the SRE practices and maturity levels within the value streams. What We’re Looking For: Basic Qualifications : Bachelor’s degree in computer science or equivalent is required, or in lieu, a demonstrated equivalence in work experience 15+ years of experience in Information Technology domain including cloud, systems & database administration, networking, performance, and application operations Proven experience in IT Operations and/or Site Reliability Engineering, successful handling of Application Operations in a complex IT setup Manage Multi-cloud (AWS/Azure) environments Engineering and implementing proactive monitoring of applications, infrastructure & databases. Engineering automation to self-heal and mature towards AIOps Manage, innovate, and create processes, software and tools that continuously improve the availability, reliability, scalability, latency and efficiency of platforms Engineer Self-service portals, Scalable platforms and repeatable processes that allow product teams to own the entire life cycle of their products, reducing the SRE dependency Excellent communication skills with experience in managing, coaching, and building highly effective teams. Manage and inspire a team of full stack Site Reliability Engineers across regions and time zones, emphasizing collaboration and efficiency. Establish relationships with business teams & other IT partners. Identifying and measuring KPIs like CSAT/NPS scores, establishing feedback channels which have a direct correlation to UX Cost management through forecasting consumption, budgeting, tagging assets & tracking cost, disposing unused allocations & right sizing, optimizing usage & correlating cost to business value Establish incident & defect review process to help guide and continually improve stability of applications Shapes and leverages advanced conceptual thinking to solve complex and/or completely new or novel situations that have never been dealt with before. Actively pursues innovative solutions that align with the company’s tolerance for risk (business and reputational) Looks at external companies, products and capabilities and how they may accelerate Ratings technology initiatives Preferred qualifications: Experience in application & data architecture, system design, algorithms, data structures, complexity analysis, and software design Ability to architect high availability application and servers on cloud adhering best practices. Ability to perform technical deep-dives into code, networking, systems, databases and storage configuration Experience working in Agile software product development Experience working with stakeholders and collaborating across organizational boundaries. Configuration management, automation of patching, threat and vulnerability management, security monitoring, network security, endpoint security, cloud application and data security Awareness of security frameworks like NIST to address technology, information and resilience risk, information security and risk management Support & transform ITSM process – Incident, Change & Problem management to align with DevOps maturity Show more Show less
Posted 5 days ago
6.0 years
0 Lacs
India
Remote
Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world. Job summary As a DevOps Engineer, you will play a pivotal role in designing, implementing, and maintaining our infrastructure and deployment processes. You will collaborate closely with our development, operations, and security teams to ensure seamless integration of code releases, infrastructure automation, and continuous improvement of our DevOps practices. This role places a strong emphasis on infrastructure as code with Terraform, including module design, remote state management, policy enforcement, and CI/CD integration. You will manage authentication via Auth0, maintain secure network and identity configurations using AWS IAM and Security Groups, and oversee the lifecycle and upgrade management of AWS RDS and MSK clusters. Additional responsibilities include managing vulnerability remediation, containerized deployments via Docker, and orchestrating production workloads using AWS ECS and Fargate. What you will do Design, build, and maintain scalable, reliable, and secure infrastructure solutions on cloud platforms such as AWS, Azure, or GCP. Implement and manage continuous integration and continuous deployment (CI/CD) pipelines for efficient and automated software delivery. Develop and maintain infrastructure as code (IaC) — with a primary focus on Terraform — including building reusable, modular, and parameterized modules for scalable infrastructure. Securely manage Terraform state using remote backends (e.g., S3 with DynamoDB locks) and establish best practices for drift detection and resolution. Integrate Terraform into CI/CD pipelines with automated plan, apply, and policy-check gating. Conduct testing and validation of Terraform code using tools such as Terratest, Checkov, or equivalent frameworks. Design and manage network infrastructure, including VPCs, subnets, routing, NAT gateways, and load balancers. Configure and manage AWS IAM roles, policies, and Security Groups to enforce least-privilege access control and secure application environments. Administer and maintain Auth0 for user authentication and authorization, including rule scripting, tenant settings, and integration with identity providers. Build and manage containerized applications using Docker, deployed through AWS ECS and Fargate for scalable and cost-effective orchestration. Implement vulnerability management workflows, including image scanning, patching, dependency management, and CI-integrated security controls. Manage RDS and MSK infrastructure, including lifecycle and version upgrades, high availability setup, and performance tuning. Monitor system health, performance, and capacity using tools like Prometheus, ELK, or Splunk; proactively resolve bottlenecks and incidents. What you will have Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience. 6+ years in DevOps or similar role, with strong experience in infrastructure architecture and automation. Advanced proficiency in Terraform, including module creation, backend management, workspaces, and integration with version control and CI/CD. Experience with remote state management using S3 and DynamoDB, and implementing Terraform policy-as-code with OPA/Sentinel. Familiarity with Terraform testing/validation tools such as Terratest, InSpec, or Checkov. Strong background in cloud networking, VPC design, DNS, and ingress/egress control. Proficient with AWS IAM, Security Groups, EC2, RDS, S3, Lambda, MSK, and ECS/Fargate. Hands-on experience with Auth0 or equivalent identity management platforms. Proficient in container technologies like Docker, with production deployments via ECS/Fargate. Solid experience in vulnerability and compliance management across the infrastructure lifecycle. Skilled in scripting (Python, Bash, PowerShell) for automation and tooling development. Experience in monitoring/logging using Prometheus, ELK stack, Grafana, or Splunk. Excellent troubleshooting skills in cloud-native and distributed systems. Effective communicator and cross-functional collaborator in Agile/Scrum environments. Benefits Generous time off policies Top Shelf Benefits Education, wellness and lifestyle support Show more Show less
Posted 5 days ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY We are seeking a talented IT Help Desk Specialist to join our team. The ideal candidate should possess strong customer service skills, be detail-oriented, and have solid troubleshooting experience with macOS and Windows. Proficiency in mobile device management (MDM) workflows, device trust, and zero-trust security principles is required. Proficiency in VPNs and networking, and the ability to manage high-level projects are also essential. This position will be hybrid from our Bengaluru office as part of our expanding site location. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to collaborate with and travel to our Palo Alto HQ and Bangkok Site. Our salary ranges are determined by role, level, and location. WHAT YOU'LL DO In this role, you will provide comprehensive IT support to internal and external teams. You will take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement. This includes assisting stakeholders with mobile device management and implementing robust security measures to safeguard company data and systems. You will also closely collaborate with the U.S.-based IT team to support global operations, shared objectives, and goals. You will configure and manage macOS and Windows environments, administer MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, and oversee user management across various SaaS applications. Strong communication and collaboration skills are essential, as is the ability to work effectively in a team environment. Proven experience in project management is required to lead complex initiatives and deliver high-quality outcomes. The role also demands strong troubleshooting skills and the ability to resolve technical issues quickly and efficiently. WHAT WE'RE LOOKING FOR Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions Required to be on-site at least 2 days a week and more as needed in our Bengaluru office. Strong customer service mindset and experience as the first point of contact for technical support via Slack, email, phone, and web conferencing. Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution 3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems. Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies Skilled in SaaS and identity management tools such as Okta and Google Workspace; experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, and endpoint security solutions. Familiarity with Jira project management and service desk platform Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning. Strong attention to detail in ensuring all work is completed on time and aligns with the company’s security and compliance requirements Ability to train users on helpdesk processes, including IT and security policies and practices Strong teamwork skills and the ability to consider the big picture and consequences during the decision-making process Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills Strong appreciation for the importance of documentation in maintaining reliable and repeatable processes Self-starter who can work independently while consistently producing high-quality results Basic to intermediate scripting skills in Bash, PowerShell, or Python At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. Show more Show less
Posted 5 days ago
8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Title: IT Administrator – Linux, IBM LinuxONE & Oracle Infrastructure Location: Pune Mandatory Experience Required: · Total Experience: 8+ years in IT infrastructure roles · Strong expertise in Linux, IBM LinuxONE, and Oracle infrastructure Job Summary: We are seeking a skilled IT Administrator with deep knowledge of Linux , IBM LinuxONE infrastructure , and Oracle environments to manage, maintain, and optimize our critical IT infrastructure. The candidate will play a key role in ensuring system availability, performance, and security while also leading knowledge transfer sessions to upskill junior team members and ensure continuity. Key Responsibilities: · Manage and maintain Linux servers including IBM LinuxONE environments and Oracle infrastructure · Install, configure, patch, and upgrade Linux OS and Oracle components on LinuxONE · Monitor system health, perform regular backups, and ensure disaster recovery readiness · Troubleshoot and resolve hardware, OS, and database infrastructure issues · Optimize system performance and conduct capacity planning · Implement security best practices, including patch management and vulnerability assessments · Manage Oracle database infrastructure collaboration with DBA teams · Automate routine tasks using shell scripting, Python, or other scripting languages · Lead and conduct knowledge transfer sessions and documentation for junior staff · Collaborate with cross-functional teams on infrastructure projects and upgrades · Follow ITIL processes and ensure compliance with organizational policies Key Skills & Qualifications: · Strong experience with Linux (RedHat, SUSE, or equivalent) and IBM LinuxONE infrastructure · Familiarity with Oracle database infrastructure management on Linux platforms · Expertise in Linux shell scripting and automation · Experience with infrastructure monitoring and alerting tools · Solid understanding of storage, networking, and virtualization concepts · Knowledge of security standards, patching, and compliance · Excellent troubleshooting and problem-solving abilities · Effective communication skills for training and knowledge transfer sessions Education & Certifications: · Bachelor’s degree in Computer Science, Information Technology, or related field · Certifications such as RHCE (Red Hat Certified Engineer) , IBM LinuxONE Specialist , or Oracle Infrastructure certifications are a plus Reporting To: IT Infrastructure Manager / Head of Operations Why Join Us? · Work with cutting-edge IBM LinuxONE and Oracle infrastructure technologies · Opportunity to lead knowledge transfer and mentoring initiatives · Competitive compensation and career growth in a dynamic IT environment How to Apply: Submit resume to career@nectarinfotel.com with the subject line " IT Administrator – Linux, IBM LinuxONE & Oracle Infrastructure - [Your Name]." Show more Show less
Posted 5 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less
Posted 5 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less
Posted 5 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less
Posted 5 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Role Purpose opics / Areas of discussion Weblogic L3 Support / Lead experience Total Experience Relevant Experience Communication Team member OR Team lead Websphere installation and configuration Deployment and patching Certificates and security vulnerabilities Troubleshooting Apache installation and app server integration Jboss installation and configuration The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards External Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc. Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Deliver No. Performance Parameter Measure 1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations Show more Show less
Posted 5 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less
Posted 5 days ago
0.0 - 5.0 years
4 - 7 Lacs
Ahmedabad
Work from Office
Join our dynamic team as a Business Development Executive and embark on an exciting career in driving business growth. As a fresher, you'll be mentored to identify opportunities, build client relationships, and contribute to the expansion of our client base. Required Skills Strong communication skills (Cold Calling) Familiarity with Bidding portals. Basic understanding of sales principles and techniques. Ability to learn quickly and adapt to a fast-paced business environment. Collaborative attitude with the ability to work in a team. Enthusiastic and driven to achieve targets and goals. Comfortable using a computer for various tasks. Social media savvy with a knack for networking.
Posted 5 days ago
8.0 - 15.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Principal Consultant - Linux System Administrator Location: Hyderabad Experience: 8-15 years 30 days joiners preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Linux Admin" along with notice period. Responsibilities The admin tasks consist of key areas: Root Cause Analysis, Automation, Suggest Process Improvements, Implement, Perform, Provide Technical Support, Recommend Support, Create Documentation. The admin must be able to coordinate between multiple technology teams • Implement Infrastructure: Administrators build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, Perform Maintenance Software must go through regular maintenance, and it’s up to administrators to monitor client systems daily and pinpoint problem areas. They proactively design and install upgrades, releases, and application patches. On a less frequent basis, they also update drivers, servers, and firmware with newer technology. • Provide Technical Support: To always provide technical support to clients, administrators may remain on call during irregular hours. They must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution. • Create Documentation: Those in this role must create and maintain documentation for all system-related processes and procedures that they’re in charge of, including project requirements, changes and upgrades, implementation plans, and support tickets. Another paperwork-heavy task is creating summary reports for clients or internal management. The admin will work closely with the different teams to validate system operability and performance. The VM admin also works to coordinate and resolve schedule conflicts and collisions of different projects. Preferred Qualifications/ Skills • Intermediate level of Knowledge/Responsibility Redhat/Centos • Expert level knowledge of UNIX/Linux (L3). • Expert level knowledge on automation/configuration management tools like Ansible, Puppet, Python • Excellent troubleshooting and analytical skills. • Experience with Linux servers in virtualized environments • Performance troubleshooting and capacity planning • Troubleshooting, Installation, maintenance, and tuning of Linux / Unix OS. • Strong knowledge on server hardware and software • Prepares installs, and implement Linux / UNIX operating software and associated components • Experience on User Administration using LDAP • VMware Administration – Virtualization techniques or any other virtualization technology • Experience on system security, patching and upgradations. • Strong knowledge of host-based SAN migrations and good experience with SAN LUNS scanning and mapping etc., • Proficient with LVM and Linux File systems • Ability to tune kernel/System parameters • Knowledge on Oracle ASM and SAN Storage • Experience/Troubleshooting TCP/IP, Routing, DNS, NFS Show more Show less
Posted 5 days ago
5.0 years
0 Lacs
Thiruvananthapuram, Kerala, India
On-site
Job Title: Systems Engineer Department: Information Systems Job Summary : The Systems Engineer is responsible for the administration, and troubleshooting of IT infrastructure, and other core enterprise information systems, including planning, capacity management, patching, and reliability testing. The Systems Engineer has a thorough knowledge of virtual system design, implementation and administration of virtualized infrastructure, operating system hardening, user profile management, application virtualization, and storage administration. The engineer also acts as a mentor to the ITSD team and supports regional teams across subsidiaries. This role is a blend of technical proficiency, analytical skills, and proactive problem-solving to maintain optimal uptime and service delivery. Main Responsibilities ▪ Conduct, analyze, recommend, and present performance and/or capacity analysis to assure systems reliability for current and/or future use. ▪ Support day-to-day operations and technical issues related to IT systems, networking, virtualization, and cloud platforms. ▪ Perform advanced troubleshooting, analysis, and maintenance on IT infrastructure hardware/software. ▪ Prepare technical documentation of all implemented projects/systems and maintain the documentation of existing IT infrastructure up to date. ▪ Participate in the DR activation of infrastructure and applications to carry out DR drills as per procedures laid down in the Business Continuity Plan. ▪ Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. ▪ Upgrade systems and processes as required for enhanced functionality and security issue resolution. ▪ Provide technical expertise in researching, identifying, evaluating, and recommending new technology solutions to optimize the IT infrastructure. ▪ Install, configure, and maintain core IT infrastructure components such as Virtual server environment, Virtual desktop infrastructure, IP telephony systems, backup systems and Microsoft/Unix/Linux servers. ▪ Ensure that all IT infrastructure components adhere to the company’s information security policy and procedures. ▪ Support cloud migration and hybrid infrastructure initiatives ▪ Act as L2/L3 escalation for technical issues, collaborating with ITSD and regional teams. Job Requirements ▪ Bachelor’s degree in IT. ▪ A minimum of 5 years’ experience across Windows and Citrix infrastructure. ▪ Good knowledge of virtualization technologies. ▪ At least MCSA or Microsoft Certified Engineer. ▪ Familiarity with networking concepts ▪ Experience of backup and replication technologies ▪ Familiarity with system automation (Ansible, Puppet or equivalent) will be an advantage ▪ Experience with Azure and O365 platforms will be a definite advantage. ▪ Good knowledge of system and network monitoring ▪ Good communication, organizational and negotiation skills. ▪ Self-motivated, able to deliver consistent results through problem solving. ▪ Ability to work collaboratively with others and excellent team working skills. ▪ A high sense of responsibility and service ownership ▪ A can-do attitude. Show more Show less
Posted 5 days ago
6.0 years
0 Lacs
Gurugram, Haryana, India
On-site
6+ years of hands-on experience in QRadar administration and content development. Deep knowledge of QRadar rule engine , flows , log source protocols (Syslog, CEF, LEEF) , Integration of Non supported devices and parser tuning . Experience with AQL (Advanced Query Language) and QRadar APIs. Familiarity with MITRE ATT&CK , threat detection use cases, and security operations workflows. Develop, test, and tune custom correlation rules , building blocks , custom properties , reference sets , and offenses to enhance threat detection. Perform offense triage , false positive reduction , and collaborate with threat intelligence teams to enrich detection content Knowledge of SOAR and threat hunting Strong background in Windows/Linux log analysis, networking, and common attack vectors. Strong background of implementation of DC/DR setup of Qrardar/other tools Comfortable working in large-scale environments with high EPS and distributed QRadar components. Monitor and maintain the health and performance of the QRadar environment (HA, storage, patching, backup, etc.). Strong communication skills, both written and verbal Good understanding of Internal/External Audit and risk assessment of the tools Show more Show less
Posted 5 days ago
6.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Description: Requirement of Infrastructure DevOps, QA / Regression Engineer , Automation COE Introduction: Looking for proactive and detail-oriented DevOps , Infrastructure QA / Testing/Regression Engineers with hands-on experience to support regression testing of automation & digital products, infrastructure validation, environment certification, installation and automation process testing etc. The ideal candidate will assist the Infrastructure Lead with installations, weekend deployments, provide on-call or weekend in-office support and ensure the stability of infrastructure, through rigorous validation, testing and documentation Job title: Infrastructure DevOps Regression Engineer Job Location: Pune Job Description & Activities: Lead and manage infrastructure operations majorily patching , compliance , security CVM management for Windows Servers, Group Policies ,Linux environments (RHEL),Application Servers,DB . System Patching and Vulnerability Remediation and regression testing ownership Plan and execute infrastructure upgrade, migration, and maintenance projects. Hands-on experience on AWS/Azure cloud environments: provisioning, monitoring. Drive ITSM best practices including incident, change, and problem management. Design, build and maintain scalable containerized applications using Docker and orchestration tools like Amazon ECS, Kubernetes(EKS/AKS). Manage and automate infrastructure provisioning using IaaC tools like Jenkins, Ansible for automated builds, tests, and deployments. Configure and manage cloud services (AWS and Azure) with a focus on compute EC2, networking (VPC and load balancers), storage(S3), and IAM security. Execute infrastructure regression testing during maintenance windows, upgrades, and patch cycles. Execute RPA, Web Apps , Producy Sanity as well as regression testing post maintenance . Perform installation and configuration validation for Windows/Linux servers and applications. Maintain detailed documentation for testing procedures, validations, and results. Hands-on on infra testing automation (PowerShell, Bash, Python). Provide post-deployment verification support and and when needed. Tools – ServiceNow, Confluence, Jenkins, Ansible, & Bitbucket. General skills Requirement: 6+ years of proven experience as Infrastructure QA / DevOps/ Testing Engineer Exposure to cloud environments (AWS, Azure) and their related infrastructure testing practices. Awareness of compliance, performance, or security testing in IT infrastructure. Prior experience in QA of RPA environments, integrations,CVMs is advantage . Ready to work in high performing team environment, various shifts, over weekends & on call. Show more Show less
Posted 5 days ago
5.0 years
0 Lacs
India
Remote
Job Summary: We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies in a hosted service provider environment. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, Azure cloud environments, and core Windows Server technologies. You will play a critical role in managing tickets through Halo PSA, remote systems using NinjaRMM, and ensuring system availability, performance, and security for hosting clients. Key Responsibilities: Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments. Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments. Manage and troubleshoot Citrix Virtual Apps & Desktops, Citrix Director, and StoreFront. Perform VM management and troubleshooting using VMware vSphere and ESXi. Handle backup operations and restore processes using Veeam Backup & Replication. Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions. Support HaloPSA ticketing system and remote monitoring via Ninja RMM. Troubleshoot SQL Server availability, performance, and connectivity issues. Manage Endpoint Protection tools like SentinelOne and Bitdefender. Maintain and support Hosting Controller panel, anti-spam tools (e.g., SpamExperts), and DUO MFA administration. Assist with patching, In-Place Upgrades, and regular maintenance of server environments. Provide support for network printers, shared printers, and print servers. Ensure snapshots, backup jobs, and restore points are functional and recoverable. Respond to escalated technical issues from L1 engineers and work collaboratively with other teams. Maintain thorough documentation of systems, incidents, and standard operating procedures. Required Technical Skills: Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront RDS (Remote Desktop Services) - session management, licensing, gateway Microsoft Windows Server 2012/2016/2019/2022 Microsoft Azure administration and infrastructure setup Office 365 / Microsoft 365 – administration, migration, hybrid Exchange Server (On-prem and Online) VMware ESXi, vSphere, VM snapshots, vMotion Veeam Backup and Replication Active Directory, DNS, DHCP, GPOs Halo PSA (or similar ticketing system) Ninja RMM or any other remote monitoring & management tool SQL Server basic administration and troubleshooting Hosting Controller panel support SpamExperts or similar spam filter systems DUO Admin Panel, MFA configuration Bitdefender & SentinelOne Endpoint Management Print Server and Network Printer Configuration In-place Upgrades of Windows OS and Server Roles Preferred Qualifications: 3–5 years of hands-on experience in L2+ support in a hosting or MSP environment Relevant certifications preferred: Microsoft Certified: Azure Administrator Associate (AZ-104) Citrix Certified Associate (CCA-V) VMware VCP MCSA/MCSE Strong documentation and communication skills ITIL v4 Foundation knowledge is a plus Soft Skills & Attributes: Excellent troubleshooting and analytical skills Ability to handle high-pressure environments and prioritize issues effectively Team player with collaborative attitude Strong customer orientation and problem-solving mindset Willingness to work flexible hours or shifts as per client SLAs Show more Show less
Posted 5 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary Gruve is looking for a skilled IT Systems Administrator to support and enhance our organization’s IT infrastructure with a primary focus on Microsoft technologies while also managing a diverse range of systems and platforms. This role involves overseeing server and network operations, supporting cloud and on-prem environments, and ensuring security, performance, and availability across IT assets. The ideal candidate has strong experience in Microsoft ecosystems while also being comfortable with general IT systems and network management. Key Responsibilities Microsoft Environment Management Administer Windows Server (2016/2019/2022), Active Directory, Group Policy, and DNS/DHCP services. Manage Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive. Support Azure Active Directory integration, Intune/Endpoint Manager for device policies, and cloud security controls. Create and maintain PowerShell scripts to automate administrative tasks and deployments. General Systems Administration Deploy, configure, and maintain physical and virtual servers (VMware, Hyper-V). Monitor system performance, availability, and capacity; proactively resolve bottlenecks or outages. Administer Linux servers for specific workloads or services (if applicable). Manage IT assets, inventory, and lifecycle planning. Network and Security Operations Maintain enterprise networking equipment: firewalls, switches, routers, VPNs (Cisco, Ubiquiti, or equivalent). Ensure robust network security, including patching, antivirus, endpoint protection, and SIEM integration. Implement and manage backup/recovery solutions and participate in disaster recovery planning/testing. Cloud and SaaS Support Manage hybrid environments involving Azure, AWS, or Google Cloud platforms. Support cloud-based storage, identity, and SaaS applications beyond Microsoft (e.g., Zoom, Slack, Atlassian). End-User and Tier 2/3 Support Provide escalated support for desktops, software, network connectivity, and account access. Collaborate with helpdesk and engineering teams to address recurring issues and implement root cause fixes. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Basic Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 3–5+ years of experience in IT systems/network administration with significant Microsoft exposure. Windows Server, Active Directory, Azure AD, Microsoft 365 Cloud platforms like Azure, AWS, or GCP Endpoint management tools like Intune, or Jamf (for Mac) Preferred Qualifications VMware or Hyper-V Linux systems Cisco CCNA (LAN/WAN/VPN management) Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required. Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less
Posted 6 days ago
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The patching job market in India is thriving with opportunities for skilled professionals. Patching roles are essential in ensuring the security and reliability of software systems, making them in high demand across various industries.
The average salary range for patching professionals in India varies based on experience level: - Entry-level: INR 3-6 lakhs per annum - Mid-level: INR 6-10 lakhs per annum - Experienced: INR 10-20 lakhs per annum
Typically, a career in patching progresses as follows: - Junior Patching Engineer - Patching Engineer - Senior Patching Engineer - Patching Team Lead - Patching Manager
In addition to patching skills, professionals in this field are often expected to have knowledge in: - Network security - Cybersecurity - Operating systems - Scripting languages
As you prepare for patching roles in India, remember to showcase your skills, experience, and knowledge confidently during interviews. Stay updated with the latest trends in cybersecurity and patch management to stand out in the competitive job market. Good luck with your job search!
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