2783 Patch Jobs - Page 6

AWS/Azure/GCP, Linux, shell scripting, IaaC, Docker, Kubernetes, Jenkins, GitHub A day in the life of an Infosys Equinox employee: As part of the Infosys Equinox delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. A Clear understanding of HTTP / Network protocol concepts, designs & operations - TCP dump, Cookies, Sessions, Headers, Client Server Architecture. Core strength in Linux and Azure infrastructure provisioning including VNet, Subnet, Gateway, VM, Security groups, MySQL, Blob Storage, Azure Cache, AKS Cluster etc. Expertise with automating Infrastructure as a code using Terraform, Packer, Ansible, Shell Scripting and Azure DevOps. Expertise with patch management, APM tools like AppDynamics, Instana for monitoring and alerting. Knowledge in technologies including Apache Solr, MySQL, Mongo, Zookeeper, RabbitMQ, Pentaho etc. Knowledge with Cloud platform including AWS and GCP are added advantage. Ability to identify and automate recurring tasks for better productivity. Ability to understand, implement industry standard security solutions. Experience in implementing Auto scaling, DR, HA, Multi-region with best practices is added advantage. Ability to work under pressure, managing expectations from various key stakeholders. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient prog Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate

Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing company standards. Provides direct support to technical and non-technical support in order to define requirements and deliver solutions to meet customer needs including site-to-site VPNs, remote access VPNs, and leased lines Knowledge of network routing protocols like BGP, OSPF and switching protocols including STP, VPC & LACP. Administrating and Managing of Network devices - Switches, Wireless Infrastructure and Firewall which includes patch management and IOS upgrades. Implementing of Network Infrastructure to cater internet services and intra centre connectivity to access centralized resources (e,g DNS, DHCP, VRRP). Design and implement new solutions and improve resilience of the current environment Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation. Secure network systems by establishing and enforcing policies and defining and monitoring access. Support and administer firewall environments in line with IT security policy. Report network operational status by gathering and prioritising information and managing projects. Upgrade network equipment’s to the latest stable firmware releases. Provide remote support to on-site engineers and end users/customers during installation. Provide remote troubleshooting and fault finding if issues occur upon initial installation. Undertake Device management and audit of IP addressing and hosted devices. Liaise with project management teams, third-line engineers and service desk engineers on a regular basis. Speak to customers via email and phone for initial requirement capture. Ensuring for resolution of issues within defined SLA. Maintaining and reviewing Network Infrastructure inventory – Network Device & Internet link details, ISP dockets and Network diagrams. 24x7 availability in case of network outages or critical issues. Experience being tasked outside their training, willing to take on and learn new technologies. Experience interacting with vendors, onshore and offshore and ISPs. Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India

Duties & Responsibilities cum Terms & Conditions Job Title: Field Support Engineer Location: Kerala Department – Netcare (Support) Reporting to: Head – Netcare Job Summary: The primary role of the Field Support Engineer is to visit customers in person and provide on-site support by verifying devices in the control room and addressing any concerns or issues they encounter. A key responsibility of this role is to create value for customers, fostering trust and encouraging long-term partnerships. Additionally, the Field Support Engineer collaborates to effectively promote the company’s products and services while ensuring customer satisfaction and loyalty. Key Responsibilities: 1. Customer Visits: · You are insisted to visit at least 2 customers a day. · You are supposed to visit the customers only after getting prior approval from your reporting head & by informing the customer. · Visiting any customer, without approval will not be permitted and if so, your attendance will be marked as absent. · Carry all devices and materials as listed in the provided checklist, ensuring careful and efficient handling of the products. · Ensure timely visits and maintain professional conduct while visiting customers. 2. Documentation & Reporting: · Submit a Plan of the Day (POD) before visiting customers in the designated format provided by your reporting head. · The visit details must be mentioned in the POD form, and that has to be approved by the reporting head. · A dedicated Google Form is maintained to store and manage all customer data, including network names, MAC IDs, and other relevant details. FSEs are responsible for ensuring that all required fields are fully completed, as incomplete entries will not be accepted · After visiting the customers, prepare the Status of the Day (SOD) and submit it to the reporting head on a daily basis. · Failure to submit the POD and SOD daily will result in being marked as ‘Absent’ and a loss of pay for that day. If data is not provided for more than three days, disciplinary action, including termination, may be enforced. 3. Technical Support: · Field Support Engineers (FSEs) should initiate interactions with customers and request a control room visit. · If any issues are identified, such as improper OLT placement, lack of preventive measures for handling optic wires, or tangled cables, they must be addressed and resolved immediately. Ensure the use of patch cord dust caps. This helps create awareness among customers about cost-saving benefits when devices are well-maintained and preventive measures are taken. · Verify if the customer is experiencing any troubleshooting issues. If so, obtain Anydesk access and resolve the issue on the spot. · Ensure that high-quality technical support is provided to customers, aiming for the highest level of satisfaction. · After the service, request the customer to leave a rating on Google Reviews. · Technical seminars are conducted for customers, and FSEs will be expected to lead such seminars after gaining the necessary experience. · If a customer expresses interest in purchasing an OLT , the request must be communicated to the Telecallers in the designated area via email. 4. Compliance: · Follow company guidelines and reporting protocols. · Ensure all assigned tasks are completed within the stipulated timeframe. 5. Other terms: a. As stated in the offer letter, you will be on probation for the first three months. Your performance will be evaluated monthly, and your continued employment will be determined based on the performance analysis report. If your performance is deemed unsatisfactory, the management reserves the right to terminate your employment immediately, without notice. Upon successfully completing the probation period, your employment will be confirmed, either on a contract or fixed-term contract basis. b. On-the-job training sessions will be conducted at our Head Office in Kerala to enhance your skills and job performance. You are required to attend the 7 to 10-day training session whenever it is scheduled at the Head Office. c. LMS training would be conducted periodically & you are liable to attend the trainings and assessments, & secure the designated marks, to keep you updated about the latest developments of our products and services I , acknowledge that I have read, understood, and accepted the duties and responsibilities outlined in this document. I agree to carry out my responsibilities to the best of my ability and in line with the company's expectations, policies, and procedures. I understand that any failure to adhere to these responsibilities may result in disciplinary actions as per company guidelines. Signed: _________________________ Date: _________________________ Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Fixed shift Willingness to travel: 100% (Required) Work Location: Remote Application Deadline: 01/08/2025 Expected Start Date: 04/08/2025

We are seeking a skilled and proactive System Administrator to manage and maintain our IT infrastructure, ensuring optimal performance, security, and availability of systems and networks. The ideal candidate will be responsible for installing, configuring, and troubleshooting both hardware and software while supporting daily IT operations. Key Responsibilities: Install, configure, and maintain servers, networks, and operating systems (Windows/Linux). Manage user accounts, permissions, access rights, and storage allocations. Monitor system performance and ensure the availability and reliability of IT services. Maintain security through access controls, backups, antivirus, and firewalls. Patch and update systems regularly to prevent vulnerabilities and maintain compliance. Provide technical support and troubleshooting for hardware, software, and network issues. Manage virtualisation platforms (e.g., VMware, Hyper-V) and cloud environments (e.g., AWS, Azure). Create and maintain documentation related to system configuration, processes, and service records. Collaborate with development, security, and network teams to ensure system efficiency and security. Plan and execute system upgrades and migrations with minimal disruption. Ensure data backups and disaster recovery plans are in place and tested. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Strong knowledge of system security, networking, and server administration. Proficiency with Windows Server, Linux/Unix systems, and cloud platforms. Experience with virtualisation and containerization (e.g., Docker, Kubernetes) is a plus. Familiarity with scripting languages (e.g., PowerShell, Bash, Python). Certifications such as Microsoft (MCSA/MCSE), CompTIA (A+/Network+/Security+), or Red Hat are desirable. Excellent problem-solving and communication skills. Benefits: Competitive salary Professional development opportunities Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person Speak with the employer +91 6282644182

Experience: 5+ Years Location: Hyderabad Work Mode: Work from Office (WFO) – Full-time Department: Engineering Reporting To: CTO Description: We are seeking an experienced individual to assist our company in maintaining SOC 2 compliance using Drata, along with strengthening our overall infrastructure and system-level security especially within the Indian operational context. ClicTechnologies is a remote-first software company that provides marketing solutions through modern digital platforms. We’ve already achieved SOC 2 certification and now require a security specialist who can manage ongoing compliance and lead core infrastructure security processes. Responsibilities: Maintain and optimize Drata to ensure continuous SOC 2 compliance. Ensure documentation and Drata compliance tasks are up to date in preparation for our upcoming SOC 2 audit. Update and implement security policies and controls aligned with evolving global and Indian regulatory frameworks (e.g., CERT-In guidelines). Lead and implement infrastructure-level security processes, including: Server hardening (Linux/Windows) Access control and user management across cloud platforms (AWS, GCP, Azure) Firewall, VPN, and endpoint security management Backup and recovery strategies Patch management and vulnerability scanning Collaborate with IT/DevOps teams to embed security-by-design practices into infrastructure and deployment pipelines. Establish and document repeatable security processes (SOPs) tailored for remote and distributed teams, especially in India. Proactively monitor systems for security risks and compliance gaps; remediate issues promptly. Provide ongoing security awareness training to team members. Assist in evidence collection and documentation for audits. Serve as the point of contact for any security-related escalations in India. Requirements: Proven experience with SOC 2 compliance maintenance using platforms like Drata. Solid hands-on experience in infrastructure security, server hardening, and cloud security management. Familiarity with Indian IT regulations and security standards (e.g., CERT-In, IT Act 2000 amendments, RBI/IRDAI guidelines if applicable). Strong understanding of security controls, risk management, and compliance frameworks (e.g., ISO 27001, NIST). Experience creating and maintaining security SOPs and documentation. Previous experience in remote-first or globally distributed tech companies. Excellent communication and collaboration skills. Job Types: Full-time, Permanent Benefits: Flexible schedule Paid sick time Paid time off Provident Fund Work Location: In person

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Technical Working experience on Installation and Upgradation of ESXi/AHV servers Troubleshooting experience on ESXi/AHV servers using Command Line is a must. Technical Working experience on VMware, VMware Consolidated Backup, Update Manager, LCM Capability of VMware ESXi/Nutanix AHV Patch management and Troubleshooting. Managing /Troubleshooting Cisco UCS, Dell MX 7000 Good knowledge of DR activity and replication concepts. Works closely and effectively with all levels of skills to satisfy project and productivity requirements. Providing technical support knowledge Window/VMware/Azure. Troubleshooting system and connectivity server errors. Reviewing system error logs and user-reported errors. Managing user / admin access. Monitoring/ Troubleshooting system performance issues. Maintaining server architecture security and creating system backups. Good Experience of DHCP, DNS and Active Directory. Should have knowledge of Business continuity mechanism and SLA management. Quick learner and problem-solving skills would be required. Firmware upgradation experience/knowledge of UCSM/UCS-X/ DELLMX 7000 / HP (Physical Server build activity / Lan management/ upgrade knowledge, Service profile creation etc.) Knowledge of AWS/Azure Infra Management. Knowledge of Mechanism cloud-based backup/Druva Should have knowledge of Service Now (SNOW) Tool. Windows infrastructure needs to configuration maintenance optimization and documentation. Should have capability of handling P1 issues and coordinating with OEM/Vendor. Knowledge of IT security principles. Good knowledge of ITIL. Ready to work U.S hours shift. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Summary: We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for resolving technical issues, maintaining IT systems, providing support to end-users, and ensuring seamless day-to-day IT operations. Key Responsibilities: Provide first-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Set up user accounts, emails, access rights, and system backups. Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues. Manage IT inventory, software licenses, and documentation. Coordinate with vendors for hardware/software procurement and maintenance. Ensure timely updates and patch management of all systems. Support video conferencing tools and remote desktop support when required. Educate staff on IT policies, cybersecurity practices, and basic troubleshooting. Maintain incident and resolution logs as per ITSM best practices. Requirements: Bachelor’s degree in IT, Computer Science, or a related field. 0-2 years of experience in an IT support or helpdesk role. Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts. Experience with Active Directory, Office 365, and endpoint security tools. Familiarity with ticketing systems (e.g., Freshdesk, Jira, or Zoho Desk). Excellent communication and interpersonal skills. Ability to prioritize tasks and manage time effectively. Preferred Qualifications: IT certifications like CompTIA A+, Microsoft Certified Professional (MCP), or CCNA. Experience in supporting hybrid/remote teams. Familiarity with asset management and remote desktop tools.

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for implementing and managing Infrastructure vulnerability tools and processes to reduce technical risks due to vulnerabilities, including identifying and evaluating vulnerabilities and supporting remediation activities. This role is also responsible for leveraging expert knowledge of today's ever-changing cybersecurity and risk landscape to influence IT landscape across SBIC Card environment. Role Accountability Lead the Vulnerability Assessment, Penetration Testing & Patch Management Program in support of the functional & company strategy, goals, and performance objectives Manage development, implementation, and effectiveness of vulnerability management and security testing programs, initiatives, and capabilities Assist with planning, providing input on capabilities and methods used for vulnerability management and security testing, and driving improvements Develop Vulnerability management framework, support compliance and risk management activities, recommending security controls and corrective actions to mitigate vulnerability risks Provide technical expertise for information security policies and standards Conduct vulnerability assessments and penetration testing (application and/or infrastructure) and articulating security issues to technical and non-technical audience Perform vulnerability risk profiling and prioritization of vulnerabilities Identify, research, validate, and exploite various different known and unknown security vulnerabilities on server and client side Perform regular status reviews with IT asset owners & senior leadership to ensure compliance with InfoSec policies Coordinate patch management/Remediation activities for all IT assets (workstations, network, server, application, database etc.) Develop and Monitor patch deployment schedules for all Vulnerability assessments and penetration testing on an ongoing basis as well as auditing for completeness Provide communications across the organization, interfacing with senior leadership on vulnerability remediation, driving security hardening best practices, and representing the Vulnerability and Patch Management team Maintain relationship with managed security services vendor leadership to ensure effective implementation and operation of security programs, ongoing support and deployment of competent resources Oversee the development, implementation and maintenance of vendor standard operating procedures/ run book in line with SBI Card policies & standards Provide technical & program management expertise and oversight over vendor teams Monitor vendor SLAs, perform regular review with vendor management and report to SBI Card leadership Ensure process documentation and compliance adherence Measures of Success Reduction in security vulnerabilities in SBI Card IT platforms Number of enhancement opportunities identified for the security posture to reduce overall risk to SBI Card Reduction in information leakage and exploitation from vulnerabilities Security metrics / SLA / KPIs are within acceptable threshold Timely updation of Application Security & Vulnerability Management related standards and SOPs and other documents No adverse observations in Internal / External Audits Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of Vulnerability Management Program including Assessment and Remediation Experience analyzing risk and prioritization of vulnerabilities, validating vulnerability reports and driving remediation. Understanding of the overall threat and vulnerability management process, including metrics to measure performance Working knowledge of compliance frameworks and security management standards (e.g., ISO 27001, NIST CSF. PCI-DSS etc.) Thorough understanding of enterprise security controls, network protocols and operating system (Windows/Linux environments) Strong knowledge in industry standard VAPT tools like Nessus, Rapid7, AWS Inspector and open-source tools Competencies critical to the role Stakeholder Management Analytical ability Innovation & Problem Solving Market Awareness Qualification Bachelor of Engineering in Computer Science / Engineering, Masters in Computer Science Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom

Only Male candidates can apply for this Role. Role Summary: Experienced IT support technician proficient in the installation, configuration, and troubleshooting of desktops, laptops, and software, including Windows. Skilled in patch management and the maintenance of network and local printers. Capable of VPN configuration and troubleshooting, with basic server support knowledge. Provides efficient remote support services. Key Responsibilities: Installation and configuration of desktops, laptops, and peripherals. Troubleshooting hardware issues. Software and Windows installations and configurations. Patch installations. Installation and maintenance of other computer peripherals, such as network and local printers. VPN configuration and troubleshooting. Basic server support. Qualification: 1+ years of experience in IT Good Knowledge of Hardware Bachelor’s/Masters’ degree in Computer Science or a related field. Apply now- Interested candidates can call or drop their resume at- 8727909176 Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Education: Bachelor's (Required) Experience: Computer hardware: 1 year (Required) Location: Ludhiana, Punjab (Required) Work Location: In person

Job Title : IT Networking Executive / Manager Location : Indore Experience : 1–5 years Job Summary : We are hiring an IT Networking Executive/Manager to manage and maintain our company’s IT network infrastructure. The role involves installing and troubleshooting network devices, ensuring connectivity, securing systems, and supporting day-to-day IT operations. Key Responsibilities : Setup and maintain LAN/WAN, routers, switches, and firewalls Monitor network performance and resolve issues Configure and manage VPNs and network security Handle system backups and patch management Coordinate with vendors and internal teams Requirements : Strong knowledge of networking concepts and hardware Experience with firewalls, VPN, DNS, DHCP Relevant certifications (CCNA, Network+, etc.) preferred Good problem-solving and communication skills

Job Title: Senior Windows System Administrator (Level 2/3 ) As a Windows System Administrator Level 3, you will be responsible for maintaining, configuring, and optimizing our Windows-based systems and servers. Your role will also involve ensuring security compliance, providing user support, and managing network operations. This position requires advanced technical expertise in server administration, virtualization, and cloud technologies, as well, in short, we are looking for IT infrastructure support. Key Responsibilities: Helpdesk Support: Respond to user inquiries via phone, email, and ticketing systems, providing timely and effective solutions for a wide range of IT issues. Troubleshoot hardware, software, and network-related problems, escalating unresolved issues to Level 3 support as necessary. Assist users with applications, including Office 365, ensuring they can effectively utilize all features. Provide advanced technical support for complex system issues, including server configurations, network management, and security compliance. Collaborate with IT teams to deploy and manage applications, ensuring seamless integration and performance. Analyze and resolve escalated issues involving Windows operating systems, virtualization, and cloud services. System Maintenance and Configuration: Manage and maintain Windows Server environments (2012, 2016, 2019, etc.), including installation, configuration, and upgrades. Conduct regular patch management and ensure operating system and server configurations meet best practices. Server Administration: Administer Active Directory, DNS, DHCP, and Group Policy, ensuring appropriate user support and access controls. Implement backup solutions and disaster recovery plans to safeguard data integrity. Network Management: Monitor and troubleshoot network issues, ensuring optimal performance and reliability. Security Compliance: Enforce security policies and procedures, utilizing antivirus and cybersecurity tools to protect against threats. Conduct security audits and vulnerability assessments, ensuring compliance with industry standards. User Support: Provide advanced technical support to users, resolving issues related to Office 365 and other applications. Develop and maintain documentation for user support and training purposes. Cloud Technologies and Virtualization: Manage and optimize cloud technologies and virtualization platforms (e.g., VMware, Hyper-V). Assist in migration projects to cloud-based services as required. Remote Monitoring and Management (RMM): Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users. Ticketing Tools and Asset Management: Use ticketing tools to track, manage, and resolve support requests efficiently. Maintain accurate asset management records for hardware and software inventory. Scripting and Automation: Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency. Documentation and Training: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides. Provide mentorship and training to junior staff, enhancing their technical skills. Migration Projects: Plan, coordinate, and execute migration projects for applications, data, and systems to new environments, including cloud platforms (e.g., Azure, AWS). Ensure minimal disruption to users during migration activities and validate post-migration functionality. Document migration processes and assist in user training related to new systems or applications. Performance Monitoring & Troubleshooting: Monitor system performance and troubleshoot complex issues in server environments, ensuring minimal downtime. Resolve user-reported issues efficiently while maintaining high customer satisfaction. Qualifications: Education background/ certification in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 years of experience in Windows system administration, with a focus on enterprise environments. Technical Skills: Proficient in Windows Server operating systems and services (Active Directory, DNS, DHCP, etc.). Strong understanding of networking principles and protocols (TCP/IP, routing, firewalls, VPNs). Experience / Knowledge with cloud technologies (Azure, AWS, Linux) and virtualization solutions. Familiarity with RMM tools, ticketing tools, and asset management practices. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication skills, both verbal and written (English). Ability to work collaboratively in a team environment and independently. Strong organizational skills with attention to detail. Candidates with a background and past experience in the international voice process will be preferred. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹90,000.00 per month Work Location: In person

Key Responsibilities Update Mechanism & Distribution Testing Assess update delivery pipeline for unauthorized access, misconfigurations, or delivery flaws. Simulate HMAC token forge/replay attacks to test authentication robustness. Test code-signing integrity by attempting to modify signed update bundles. Simulate rollback scenarios, downgrade attack vectors, and patch bypass attempts. Backend & Infrastructure Security Perform RBAC abuse tests to detect privilege escalation opportunities. Verify audit logging and forensic traceability of system actions. Check backend service configurations for policy compliance and data protection. Availability & Threat Resilience Conduct DoS resilience testing by simulating excessive/malformed requests. Perform mobile reverse engineering to detect information leakage or insecure storage. Reporting & Retesting Provide a detailed vulnerability report with CVSS scores and POC evidence. Collaborate with DevSecOps for remediation validation and re-testing. Required Skills & Qualifications 7+ years of penetration testing experience in enterprise environments. Deep knowledge of OWASP Top 10 (Web, API, Mobile). Hands-on experience testing mobile hybrid apps (Capacitor/Ionic). Expertise in code signing, HMAC validation, and secure OTA update mechanisms. Familiarity with Azure-hosted services, WebAPI, and SQL Server. Proficient with tools such as Burp Suite, MobSF, Frida, Drozer, OWASP ZAP, Metasploit, Postman, Wireshark. Strong scripting/debugging knowledge (Python, JavaScript, Bash). Understanding of regulatory/compliance frameworks: ISO 27001, GDPR, NIST. Certifications preferred: OSCP, CEH, GMOB, GWAPT. Additional Context App Architecture: Hybrid (Ionic + Capacitor) Backend: .NET Core, WebAPI, Azure Blob Storage CI/CD: Azure DevOps, App Center Governance: Scoped under Qatar Airways IT & Cyber Security policies About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Organization Name: [Infinite Computer Solutions] Job Type: Staff Augmentation (12-month contract, extendable) Base Location: HQ / Remote / Hybrid Experience: 5–8 Years Shift Timing: General Shift with on-call availability Prerequisite: Deep expertise in enterprise platforms and RCA practices Range of Year Experience - Min Year: 5 Range of Year Experience - Max Year: 8 years Relevant Experience: 5+ years in system engineering or platform support Role Summary: We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations, lead root cause analysis, and drive platform improvements. You’ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers. Key Responsibilities: Own escalations for applications like SharePoint, Power BI, Project Server, O365, VPN. Drive RCA completion for P1/P2 incidents within 10–25 business days. Support changes, configurations, and enhancements (L2/L3 scope). Lead and contribute to CAB processes, technical audits, and platform reviews. Act as an SME for automation, scripting, and system health monitoring. Create and maintain knowledge base articles and documentation. Collaborate with application teams, DevOps, and vendors. Required Skills & Qualifications: Receive and respond to IT tickets via phone, email, chat, and self-service. Troubleshoot standard hardware/software issues (e.g., password resets, VPN, printers). Log, prioritize, and route incidents in ServiceNow with accurate details. Follow KB articles and troubleshooting scripts to provide first-contact resolution. Ensure SLA targets are met for response time, ticket closure, and escalations. Escalate unresolved issues to L1.5 or L2 with diagnostics included. Maintain high customer satisfaction and professionalism. Handle escalations from L1 – advanced OS/software/hardware/network troubleshooting. Support desktops, laptops, mobile devices (iOS/Android), printers, and peripherals. Execute IMAC (Installs, Moves, Adds, Changes) and PC refresh activities. Maintain and update asset inventory and ServiceNow records. Coordinate with field support, end users, and application teams. Assist with VPN setup, MFA, BitLocker, and remote access issues. Work closely with TechTrack/NexThink for proactive endpoint management. Bachelor’s in engineering, Computer Science, or equivalent. Advanced knowledge of Microsoft 365 stack, SharePoint (internal/external), AD/Azure AD. Proficient with scripting (PowerShell), automation, CI/CD tooling. Strong troubleshooting of enterprise-level networking, authentication, and integration issues. Experience leading incident response and coordinating resolution efforts. At least 4 years of experience in Patch and Vulnerability Management. Experience working on tools like SCCM, Manage Engine Endpoint Central and inTune. Experience in Windows Security updates as well as Application updates. Experience in SQL (NanoHeal Platform) AI-driven predictive and self-healing automation. Zero-code framework for rapid automation deployment. Real-time visibility, anomaly detection, and root cause analysis. Scalable device management across PCs, tablets, smartphones, and more Good to Have: Familiarity with Jira, CAB governance, and platform monitoring tools. ITIL Intermediate or Microsoft Certified: Enterprise Administrator Expert. Experience with OIDC flows and identity providers (e.g., Keycloak, Azure AD). Qualifications Graduate Range of Year Experience-Min Year 5 Range of Year Experience-Max Year 8

Overview Exp. - 3-6 Years Location - Hyderabad Shift - 11 AM - 8 PM Skills - Exp. in Vulnerability mgt., vulnerability scanning tools such as Qualys, Tenable, or Rapid7, Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey. Responsibilities Role Overview We have an exciting opportunity for an Analyst, Vulnerability Management at our Hyderabad office. This role is central to maintaining and enhancing Omnicom’s cybersecurity framework by overseeing vulnerability assessments, remediation guidance, and program governance. As a Vulnerability Management Specialist, you will drive day-to-day scanning operations, review security exposures, and ensure that the organization’s attack surface is minimized through proactive analysis and mitigation. You’ll also collaborate on vendor assessments and support strategic improvements to our enterprise vulnerability management program. Key Responsibilities Maintain and operate vulnerability scanning tools and associated processes. Conduct regular scans and assessments of enterprise environments to detect security vulnerabilities. Review findings, prioritize risks, and recommend remediations or security patches in coordination with IT and security teams. Develop and present exception and management reports; track remediation status and escalate unresolved risks. Assist in creating and maintaining quality metrics and dashboards for vulnerability program performance. Monitor vendor and third-party security postures; support governance and compliance protocols. Collaborate with cross-functional teams to support risk mitigation strategies and secure configuration management. Contribute to the evolution of Omnicom’s next-generation vulnerability management and threat detection frameworks. Qualifications Required Qualifications 3-5 years of experience in vulnerability management, information security, or a related discipline. Proficiency with vulnerability scanning tools such as Qualys, Tenable, or Rapid7. Familiarity with patch management workflows and remediation lifecycle practices. Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). Ability to analyse technical findings, assess business impact, and provide actionable remediation guidance. Effective communication skills with experience in stakeholder engagement and reporting. Detail-oriented with strong problem-solving skills and the ability to work independently or in a team setting. Preferred Qualifications Security certifications such as CompTIA Security+, CEH, or equivalent. Exposure to vendor risk management and third-party security assessment. Experience with ITSM tools and ticketing systems for remediation tracking

About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Company Description: McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Job Description: This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Enterprise Performance Management (EPM) Enterprise Planning and Budgeting Cloud Solution (EPBCS) product area, where our vision is to “Always be a... people-led product centric forward-thinking &?trusted technology partner” The Solutions Architect role is responsible for designing and maintaining solutions blueprints for products and working with product engineering teams to implement solution design. This includes designing, configuring, and supporting implementation of innovative solutions that align with business objectives and technology strategy. This role will report to Sr. Manager, Technical Product Management. Responsibilities & Accountabilities: Solution Design and Architecture: Work closely with stakeholders to understand their business objectives, challenges, and requirements. Develop comprehensive architectural designs for technology solutions across multiple products that meet business requirements and integrate seamlessly with existing McDonald’s systems and platforms Ensure solutions are scalable, secure, and resilient, in line with industry best practices and McDonald’s standards, aiming to strike a balance between innovation and stability. Create and maintain architectural documentation, including high-level design and configuration documents, architecture diagrams and technical specifications. Defines enterprise technical standards & ensures adherence. Plays pivotal role in design, development, testing and deployment of the overall solution. Experience working collaboratively in a predominantly supplier-enabled, outsource technology delivery environment. Provides guidance and necessary clarifications to the boundary and integration systems and works with boundary and integration systems to troubleshoot and mitigate any source/destination issues and requirements. Perform root cause analysis with the team. Analyze Patches and plan patch deployment activities. Foundational understanding/experience in security: security standards, SSO, SAML, OAUTH, etc. Understanding of Cloud architecture and EPM cloud security. Communicate these effectively to stakeholders, ensuring everyone understands the rationale behind architectural choices and their implications. Technology Strategy and Roadmap: Collaborate with product leadership teams to define and evolve the technology strategy and roadmap for the technology suite Identify emerging technologies and trends towards enhancing McDonald’s technology stack in the respective business area towards improving outcomes Provide guidance during evaluation and selection of new technologies, platforms and vendors Collaborate with Cross-functional Teams: Foster collaboration with product managers, development teams, operations, security, and business units towards ensuring alignment between architectural vision and product development efforts Engage in regular communication and alignment meetings to ensure everyone is on the same page and working towards common goals. Implementation and Support: Oversee the implementation of architectural solutions and provide hands-on technical support and troubleshooting for complex issues, ensuring timeline resolution and minimal disruption to operations. Governance and Compliance: Establish and enforce frameworks, policies and standards to ensure compliance with regulatory requirements and McDonald’s policies. Identify potential risks and vulnerabilities in IT systems and propose mitigation strategies. Work with cybersecurity experts to ensure that systems are resilient against cyber threats and comply with relevant regulations and standards. Qualifications: Basic Qualifications: 8+ years of experience in solution architecture, with focus on large-scale, global technology environments Bachelor's or master's degree in computer science, Information Technology, or a related field Deep understanding of Oracle cloud EPM platforms, specifically EPBCS and experience with cloud-native architecture. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience applying Product and Agile ways of working that includes best practices and lessons learned to standardize and refine ways of working. Highly experienced working collaboratively with business partners and product teams to drive outcomes and solve complex technical challenges, across a complex, global matrixed organization setup Possess effective communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Strong problem solving and innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products. Relevant industry certifications are a plus. Preferred Qualifications: Experience in Implementation of EPM cloud with strong Application Development process experience on EPM_cloud products [EPBCS / EDMCS / Data Management / Integrations. Experience with FCCS and/or ARCS applications is desirable. Experience in Requirement Gathering & Solution Design Desired functional knowledge (Understand of Income statement, Balance Sheet, different methods of consolidation and their calculations and disclosure in financial statements) Sound functional knowledge Finance / accounting / General Ledger / Sub Ledgers Sound Knowledge on Financial Reports and SmartView Reports Proficiency in SQL, data integration tools, and scripting languages. Experience with Oracle Cloud infrastructure and integration capabilities. Certification in 1 or more Oracle EPM Cloud Products preferred. Ability to provide thought leadership around EPM Best practices and industry trends to drive optimization and improve end user experience. Evaluate project constraints to identify risks / gaps to the proposed technical solution. Proficiency with ITIL and Agile frameworks and tools (e.g. JIRA and Confluence) Experience in Creating and maintaining detailed technical documentation, including architecture diagrams, configuration guides, and user manuals. Experienced implementing and managing IT General Controls (ITGC) to ensure SOX compliance. Experience in DevOps, Security and Systems Performance desirable. Experience with Workiva is a plus. Experience with cybersecurity experts to ensure that systems are resilient against cyber threats and comply with relevant regulations and standards is desirable.

About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Company Description: McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. Job Description: This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Enterprise Performance Management (EPM) solution, Financial Consolidation and Close (FCCS) product area, where our vision is to “Always be a... people led, product centric, forward-thinking & trusted technology partner”. The Senior Technical Analyst supports the Technical Product Management leadership in technical / IT related delivery topics (e.g., trade-offs in implementation approaches, tech stack selection) and provides technical guidance for developers / squad members. Manages the output (quality and efficiency) of internal/external squads to ensure they are delivering to the standards required by McD. Participate in roadmap and backlog preparation. Builds and maintains technical process flows and solution architecture diagrams on Product level. Leads acceptance criteria creation and validation of development work. Supports hiring and development of engineers. Will also act as a technical developer to assist the development team. This position reports to the Technical Product Manager. Responsibilities & Accountabilities: Product roadmap and backlog preparation: In partnership with the TPM, participate in roadmap and backlog prioritization, providing technical perspectives towards translating Epic into user stories for the Develop team to work on, as well as backlog refinement processes. Analyze existing business processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement. Build and update documents required as part of the product development lifecycle, in close coordination with product, technical and business teams (business & functional requirements for feature development, functional test scripts, and process documents). Create detailed requirements documents, user stories, use cases, and acceptance criteria to guide the development and implementation of technology solutions. Ensure that requirements are clear, comprehensive, and aligned with business goals. Agile ceremonies: Attend all product team ceremonies and act as leader of the Software Development Engineers Technical solutioning and feature development / releases: Works with boundary and integration systems to troubleshoot and mitigate any source / destination issues and requirements. Work and support with Business Users and Product Teams on Incident Management/Request Management / Problem Management / Change Management and Knowledge Management. Analyze Patches and plan patch deployment activities. Review and prioritize defects impacting customers. Serve as a point-person for product questions and be able to dig deep into problems to help find a solution. Working on market requirements, designing solutions, assessing technical issues and working on resolutions with Team. Collaborate with other technology teams including internal teams, service providers and vendors. Ensure application service levels are maintained as per agreed standards. Accountable for the deployment of new features including QA, push to production and defect remediation. Ensure code development is in line with the architectural, quality and security standards and best practices. Maintain documentation standards for all software and lead acceptance criteria validation of development work. Ensure product delivery is done to a high standard with high performance across latency and scalability, extensibility, and security. Qualifications: Basic Qualifications: Bachelor’s degree in computer science or engineering. 5+ years of EPM/FCCS technical analyst experience. Knowledge of Agile software development process including application of Agile techniques and delivery practices and promoting adoption of Agile methodologies to secure outcome-driven mindset in product teams. Experience working collaboratively with business partners to drive outcomes and solve complex technical challenges Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps. Ability to grasp technical concepts quickly, solid ability to translate technical verbiage into easily understandable language. Solid grasp of the software development lifecycle and Agile development practices Ability to contribute as a hands -on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes). Experience applying data to make informed business decisions, and facilitate continuous improvement Positive thinking skills that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong Experienced testing background with a high attention to detail is desirable. Preferred Qualifications: Experience in Implementation of EPM cloud with strong Application Development process, experience on FCCS and good knowledge on consolidation process. Desired functional knowledge (Understand of Income statement, Balance Sheet, different methods of consolidation and their calculations and disclosure in financial statements) is required Sound functional knowledge Finance / accounting / General Ledger / Sub Ledgers Sound Knowledge on Financial Reports and SmartView Reports Additional experience with Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS)/ Enterprise Data Management (EDM) cloud service is a plus. Hands-on knowledge of scripting (Batch / Python / PowerShell) Oracle Technical certifications preferred. Strong technical debugging skills Proficiency in SQL, data integration tools, and scripting languages. Experience in Creating and maintaining detailed requirements, technical documentation, including architecture diagrams, configuration guides, and user manuals. Strong analytical skills and the ability to solve complex Business challenges related to lease and financial integration. Excellent communication and stakeholder management skills, with the ability to engage both business and IT teams. Experience working in product-centric organizations and/or product owner certification. Experience with JIRA and Confluence tools. Experience in implementing and managing IT General Controls (ITGC) to ensure SOX compliance. Experience in DevOps, Security and Systems Performance desirable. Foundational expertise in security: security standards, SSO, SAML, OAUTH, etc. Understanding of Cloud architecture and Oracle cloud security. Experience with cybersecurity experts to ensure that systems are resilient against cyber threats and comply with relevant regulations and standards is desirable. Experience with Workiva is a plus.

Role Description Role Proficiency: Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes 3) Mentor new team members in understanding customer infrastructure and processes Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Adhere to ITIL best practices Runbook Reference Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Use KB/SOP to resolve tickets update KB/SOP with new findings Tickets Backlog Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Actively participate in team/organization-wide initiatives. Collaborate with other team members for timely resolution of tickets. Assist new team members to understand the customer environment. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide on floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Skill Examples Strong interpersonal and communication skills (Written verbal and email etiquette) to interact with different teams and customers. Analytical ability to understand a larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Networking: a. Basic Network commands for troubleshooting Desktop/Laptop connectivity issues Server:a. Strong skills in most operating system commands/utilities basic understanding of virtualization server and client OS installation workgroup and domain knowledgeb. Support tasks like OS installation and basic user level commands and local user/group managementc. Software installation and Basic patch installation Storage & Backup:a. Ability to monitor any Enterprise Storage and backup Solutionsb. Skilled in Storage and backup Monitoringc. Skilled in ticketing tools Database:a. Create or modify queries in order to suit business requirementsb. Data modelling skills; distinguish between OLTP and Data warehouse applicationsc. Storage hardware storage management techniques software used for managing the storaged. Tweak tables making them use less space as possible End User Computing:a. Confident in handling end user calls/Ticketing toolsb. AD managementc. Antivirus Management Strong troubleshooting skills Knowledge Examples ITIL Framework 2) Monitoring knowledge with various infrastructure tools 3) Fair understanding of customer infrastructure ability to co-relate failures4) Networking:a. Understanding of IP addressingb. Moderate knowledge in Network show commands across routers switches Firewalls Load balancersc. Should have basic knowledge in High CPU High Bandwidth usage reasonsd. Basics in Port-Channels and ether channelse. Basic understanding of ticketing tools such as Service-now OR Remedy5) Server:a. Familiarity with the basic OS administrative tools and how to locate them analyse event logs/sys logs etc.b. File system (FAT NTFS etc) and partitioning knowledgec. Basic understanding of system processes/services and user process6) Storage & Backup:a. Good Knowledge in Storage and Backup technologyb. Strong Knowledge in Backup and Recovery Operationsc. Good Knowledge Tape Libraries Backup Appliances Virtual tape Libraries7) Monitoring:a. Good understanding of Networking conceptsb. Basic knowledge of infrastructure componentsc. Knowledge in handling and monitoringd. Familiar with Linux and Windows commands8) Database:a. Very fluent in Structured query languageb. Knowledge of database background processesc. Knowledge of 3-Tier client server architectures and Web services9) End User Computing:a. Knowledge on Office 365b. Basic Network knowledge10) Quality Analysis:a. Exposure to technology/processes as per audit requirements b. Working knowledge of MS Excel Word PPT Outlook etc.s Additional Comments Job Summary: We are looking for a motivated DevOps Support Engineer with a basic understanding of monitoring, CI/CD pipelines, and strong collaboration skills. The ideal candidate should be comfortable working with Jenkins, basic scripting, and version control systems, and willing to coordinate with US-based teams. Key Responsibilities: Monitor system health using in-house monitoring tools and escalate s appropriately Trigger and monitor builds in Jenkins pipelines Collaborate with US-based engineers to resolve issues and support deployments Perform basic troubleshooting and log analysis to identify and resolve pipeline or script issues Maintain and update scripts in Shell or Python as required Support source control activities in Bitbucket and GitHub Maintain documentation of procedures, workflows, and incident resolutions Must-Have Skills: Basic understanding of DevOps concepts and monitoring mechanisms Familiarity with Jenkins for build and deployment automation Basic Python scripting for task automation Shell scripting (bash/sh) Experience with Git-based systems: Bitbucket and/or GitHub Good communication skills, especially for collaboration with US counterparts Willingness to work in flexible hours to sync with US time zones especially PST time zone. Good to Have: Prior experience in a Production support or operations environment Exposure to working with ticketing systems like JIRA, ServiceNow, etc. Skills Devops,Jenkins,Scripting

Job Title: Senior IT Administrator Location: Hyderabad (Work-from-office) Experience: 7+ years Work Hours: Full-time About the Role: We are seeking a Senior IT Administrator / Infrastructure Manager with 7+ years of experience to manage firewalls, servers, networks (Cisco, Ruckus), and Microsoft 365 (Azure AD, Intune). The role includes overseeing system security, Active Directory, domain/DNS, and end-user support. Strong expertise in IT policies, asset/license management, and vendor coordination is essential. Ideal for a hands-on leader ensuring secure, scalable, and compliant IT operations. Key Responsibilities: Firewall & Security: Configure and manage firewalls (Fortinet/Sophos), enforce internet usage policies, handle antivirus and patch management. System Administration: Administer Windows/Linux servers, implement and manage Active Directory, GPOs, backups, and disaster recovery. Network Management: Design and maintain LAN/WAN infrastructure. Manage Cisco routers, Ruckus access points, VLANs, VPN, and Wi-Fi systems. Implement and troubleshoot Active Directory (AD) across the network. Collaborate with ISPs and vendors; optimize bandwidth and segmentation. Cloud & O365: Administer M365 Tenant Management (Azure AD, Teams, Exchange, Intune), hybrid setup management. Domain & DNS: Handle domain configurations, DNS records, SSL certs (GoDaddy or similar). User Support: Lead IT support/helpdesk using tools like Keka or ServiceNow. Asset & License Mgmt: Maintain hardware/software inventory and license compliance. Policy & Compliance: Define IT policies, ensure security compliance and audit readiness (ISO/ITIL). Vendor & Planning: Drive procurement, vendor coordination, budgeting, and tech evaluations. Qualifications: Bachelor’s in IT, Computer Science, or related field 7+ years of IT experience in infrastructure, systems, and support Expertise in firewalls, M365, Cisco & Ruckus networking, AD, DNS, and virtualization Excellent problem-solving, communication, and team leadership skills

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and Operations Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Title: 5G Core Network Ops SME Summary: We are seeking a skilled 5G Core Network SME to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination. Roles and Responsibilities: 1. Fault Handling & Troubleshooting: Provide Level 2 (L2) support for 5G Core SA network functions in production environment. Analyze alarms from NetAct/Mantaray, or external monitoring tools. Correlate events using Netscout, Mantaray, and PM/CM data. Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues. Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload). Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy). Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis. Perform root cause analysis (RCA) and implement corrective actions. Handle escalations from Tier-1 support and provide timely resolution. 2. Session & Service Investigation: Trace subscriber issues (5G attach, PDU session, QoS). Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM). Correlate user-plane drops, abnormal release, bearer QoS mismatch. Work on Preventive measures with L1 team for health check & backup. 3. Configuration and Change Management: Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation. Maintain detailed documentation of network configurations, incident reports, and operational procedures. Support software upgrades, patch management, and configuration changes. Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs). Audit NRF/PCF/UDM etc configuration & Database. Validate policy rules, slicing parameters, and DNN/APN settings. Support integration of new 5G Core nodes and features into the live network. 4. Performance Monitoring: Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization. Proactively detect degrading KPIs trends. 5. Security & Access Support: Application support for Nokia EDR and CrowdStrike. Assist with certificate renewal, firewall/NAT issues, and access failures. 6. Escalation & Coordination: Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering. Work with L3 and care team for issue resolution. Ensure compliance with SLAs and contribute to continuous service improvement. 7. Reporting Generate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Skills and Professional Attributes: 12–18 years of experience in Telecom industry with hands on experience in 5G Core. Mandatory experience with Nokia 5G Core-SA platform. Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues. Hands-on experience with 5GC components: AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone. Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy). In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI. Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based). Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces. Strong analytical and troubleshooting skills. Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana). Knowledge of network protocols and security (TLS, IPsec). Excellent communication and documentation skills. Educational Qualification: BE / BTech 15 Years Full Time Education Additional Information: Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes). Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines). Cloud Certifications (AWS)/ Experience on AWS Cloud

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Title: 5G Core Network Ops Specialist Summary: We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination. Roles and Responsibilities: 1. Fault Handling & Troubleshooting: Provide Level 2 (L2) support for 5G Core SA network functions in production environment. Analyze alarms from NetAct/Mantaray, or external monitoring tools. Correlate events using Netscout, Mantaray, and PM/CM data. Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues. Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload). Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy). Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis. Perform root cause analysis (RCA) and implement corrective actions. Handle escalations from Tier-1 support and provide timely resolution. 2. Session & Service Investigation: Trace subscriber issues (5G attach, PDU session, QoS). Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM). Correlate user-plane drops, abnormal release, bearer QoS mismatch. Work on Preventive measures with L1 team for health check & backup. 3. Configuration and Change Management: Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation. Maintain detailed documentation of network configurations, incident reports, and operational procedures. Support software upgrades, patch management, and configuration changes. Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs). Audit NRF/PCF/UDM etc configuration & Database. Validate policy rules, slicing parameters, and DNN/APN settings. Support integration of new 5G Core nodes and features into the live network. 4. Performance Monitoring: Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization. Proactively detect degrading KPIs trends. 5. Security & Access Support: Application support for Nokia EDR and CrowdStrike. Assist with certificate renewal, firewall/NAT issues, and access failures. 6. Escalation & Coordination: Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering. Work with L3 and care team for issue resolution. Ensure compliance with SLAs and contribute to continuous service improvement. 7. Reporting Generate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes: 8–12 years of experience in Telecom industry with hands on experience in 5G Core. Mandatory experience with Nokia 5G Core-SA platform. Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues. Hands-on experience with 5GC components: AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone. Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy). In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI. Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based). Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces. Strong analytical and troubleshooting skills. Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana). Knowledge of network protocols and security (TLS, IPsec). Excellent communication and documentation skills. Educational Qualification: BE / BTech 15 Years Full Time Education Additional Information: Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes). Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines). Cloud Certifications (AWS)/ Experience on AWS Cloud

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Title: 5G Core Network Ops Senior Engineer Summary: We are seeking a skilled 5G Core Network Senior Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination. Roles and Responsibilities: 1. Fault Handling & Troubleshooting: Provide Level 2 (L2) support for 5G Core SA network functions in production environment. Nokia EDR Operations & Support, Monitor and maintain the health of Nokia EDR systems. Perform log analysis and troubleshoot issues related to EDR generation, parsing, and delivery. Ensure EDRs are correctly generated for all relevant 5G Core functions (AMF, SMF, UPF, etc.) and interfaces (N4, N6, N11, etc.). Validate EDR formats and schemas against 3GPP and Nokia specifications. NCOM Platform Operations Operate and maintain the Nokia Cloud Operations Manager (NCOM) platform. Manage lifecycle operations of CNFs, VNFs, and network services (NSs) across distributed Kubernetes and OpenStack environments. Analyze alarms from NetAct/Mantaray, or external monitoring tools. Correlate events using Netscout, Mantaray, and PM/CM data. Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues. Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/PCF/CHF restarts, crashes, overload). Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis. Perform root cause analysis (RCA) and implement corrective actions. Handle escalations from Tier-1 support and provide timely resolution. 2. Automation & Orchestration Automate deployment, scaling, healing, and termination of network functions using NCOM. Develop and maintain Ansible playbooks, Helm charts, and GitOps pipelines (FluxCD, ArgoCD). Integrate NCOM with third-party systems using open APIs and custom plugins. 3. Session & Service Investigation: Trace subscriber issues (5G attach, PDU session, QoS). Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM). Correlate user-plane drops, abnormal release, bearer QoS mismatch. Work on Preventive measures with L1 team for health check & backup. 4. Configuration and Change Management: Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation. Maintain detailed documentation of network configurations, incident reports, and operational procedures. Support software upgrades, patch management, and configuration changes. Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs). Audit NRF/PCF/UDM etc configuration & Database. Validate policy rules, slicing parameters, and DNN/APN settings. Support integration of new 5G Core nodes and features into the live network. 5. Performance Monitoring: Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization. Proactively detect degrading KPIs trends. 6. Security & Access Support: Application support for Nokia EDR and CrowdStrike. Assist with certificate renewal, firewall/NAT issues, and access failures. 7. Escalation & Coordination: Escalate unresolved issues to L3 teams, Nokia TAC, OSS/Core engineering. Work with L3 and care team for issue resolution. Ensure compliance with SLAs and contribute to continuous service improvement. 8. Reporting Generate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes: 5–9 years of experience in Telecom industry with hands on experience. Mandatory experience with Nokia 5G Core-SA platform. Handson Experience on Nokia EDR Operations & Support, Monitor and maintain the health of Nokia EDR systems. Perform log analysis and troubleshoot issues related to EDR generation, parsing, and delivery. Experience on NCOM Platform Operations Operate and maintain the Nokia Cloud Operations Manager (NCOM) platform NF deployment and troubleshooting experience on deployment, scaling, healing, and termination of network functions using NCOM. Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues. Hands-on experience with 5GC components: AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, SDL, NEDR, Provisioning and Flowone. In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI. Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based). Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces. Strong analytical and troubleshooting skills. Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana). Knowledge of network protocols and security (TLS, IPsec). Excellent communication and documentation skills. Educational Qualification: BE / BTech 15 Years Full Time Education Additional Information: Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes). Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines). Cloud Certifications (AWS)/ Experience on AWS Cloud

Job Title : Technical Support Engineer Experience : 2+ Years Location : Bangalore Job Type : Full-time Department : Application Support / Customer Success About the Company We are a leading IT product company specializing in solutions for the manufacturing industry. Our offerings spans across web-based applications and handheld device integrations built on cutting-edge technologies like ASP.NET, C#, SQL, SAP, and more. Our mission is to digitally transform shop floor operations through innovative and scalable products. Role Overview We are looking for a Technical Support Engineer with a solid understanding of Web applications, who can effectively troubleshoot and resolve product issues reported by customers. The ideal candidate will be responsible for providing L2/L3 support for our manufacturing domain solutions. Key Responsibilities Provide technical support to clients for web and handheld-based applications. Handle incident tickets , analyze logs, replicate issues, and offer timely resolutions. Perform root cause analysis and suggest preventive measures to reduce recurring issues. Work closely with development, QA, and deployment teams to ensure bug fixes are implemented effectively. Support data extraction, debugging, and database-level fixes using SQL queries. Troubleshoot web-based front-end issues involving JavaScript, jQuery, and browser compatibility. Support WCF service issues , integration errors with SAP, or other third-party systems. Participate in product upgrade support , patch deployments, and post-release validations. Document support procedures , known issues, and troubleshooting guides. Communicate professionally and clearly with customers and internal teams. Required Skills & Qualifications Bachelor’s degree in Computer Science / IT / Electronics or related field. 2+ years of experience in technical support or application maintenance for enterprise-level web applications. Strong hands-on knowledge of: SQL Server : Writing queries, stored procedures, debugging Debugging tools : Fiddler, browser dev tools, Postman, etc. Exposure to SAP (integration perspective) is a plus. Good problem-solving and analytical skills. Strong verbal and written communication skills. Preferred Qualifications Basic understanding of manufacturing processes and how IT systems integrate with shop floor operations. Exposure to IIS server , deployment scripts, and configuration. What We Offer Opportunity to work on industry-leading products in the smart manufacturing space. Collaborative work environment with cross-functional exposure. Learning and growth opportunities with access to internal training programs. Health benefits, paid leaves, and a flexible work culture.

Qualification: B.Tech +MBA preferred Experience: 5+ years in pharma manufacturing and quality in consulting firm Hands on experience in implementing, managing and building Digital Quality Solutions (ex: LIMS, Empower, LMS, etc.) in Pharmaceutical industry Interact with the business to understand business requirements and document the project scope including conceptual design solutions. Map business processes and propose recommendations for process automation and optimization wherever applicable. Interact with the quality team for the transformation of the current manual operations to digital by using latest technologies. Responsible for executing tasks and producing deliverables as outlined in the Project plan. Responsible to coordinate and support for project phase activities at rollout sites as per defined in rollout validation plan. Responsible for contributing to overall project objectives and specific deliverables. Responsible for review of validation documents. Responsible for preparation and review of risk assessment and control activities. Work with architects and business partners to identify technical solutions and business process improvements that are in line with IT and business needs. Interact with end users and solution provider to develop system design specification and functional specifications wherever applicable. Identify, track, manage and mitigate project risks / issues, manage scope and for change follow change management process. Work with business partners, internal team to work on any hardware / software procurement as per the project resources. Preparation of relevant SOP’s and coordinate with respective department to revise the SOP if required. Analyzing the system issue in Quality Solutions (LIMS, Empower, LMS, etc.) applications to escalate with business partners and get it resolved along with necessary documentation review. Ensuring the compliance to procedures for all the activities in GxP relevant systems. Acting as SME for technical aspects related to functionalities for Quality Management applications. Responsible to analyzing the issue and query raised by end user or any system bug observed in running application. Responsible for review and confirmation of release note send by vendor for any issues or requirements. Responsible to support for evaluation, verification and testing of any patch updated in the application. Responsible for training to the concern team members related to Quality Applications (ex: LIMS, Empower, LMS, etc.) application and relevant SOP’s. Responsible for testing, followed by operational qualification for application changes. Responsible for active participation in executing validation activities such as IQ, SAT and UAT at rollout sites. Responsible to support for Master Creation. Responsible for the support of application during inspections, Internal & External Audits. Overall project deliverable – scoping, project planning, requirements document, proposal and other requisite documents. Identify, track, manage and mitigate project risks / issues, manage scope and for change follow change management process. Responsible to plan, execute and coordinate for the user trainings. System Administration for the respective applications for the User Account Management, System Maintenance and System Upgrades. Application health / performance check as per the recommendations from the business partners. Responsible to execute any other work assigned by reporting manager / HOD as per the need in the assigned role.

Duties & Responsibilities cum Terms & Conditions Job Title: Field Support Engineer Location: Kerala Department – Netcare (Support) Reporting to: Head – Netcare Job Summary: The primary role of the Field Support Engineer is to visit customers in person and provide on-site support by verifying devices in the control room and addressing any concerns or issues they encounter. A key responsibility of this role is to create value for customers, fostering trust and encouraging long-term partnerships. Additionally, the Field Support Engineer collaborates to effectively promote the company’s products and services while ensuring customer satisfaction and loyalty. Key Responsibilities: 1. Customer Visits: · You are insisted to visit at least 2 customers a day. · You are supposed to visit the customers only after getting prior approval from your reporting head & by informing the customer. · Visiting any customer, without approval will not be permitted and if so, your attendance will be marked as absent. · Carry all devices and materials as listed in the provided checklist, ensuring careful and efficient handling of the products. · Ensure timely visits and maintain professional conduct while visiting customers. 2. Documentation & Reporting: · Submit a Plan of the Day (POD) before visiting customers in the designated format provided by your reporting head. · The visit details must be mentioned in the POD form, and that has to be approved by the reporting head. · A dedicated Google Form is maintained to store and manage all customer data, including network names, MAC IDs, and other relevant details. FSEs are responsible for ensuring that all required fields are fully completed, as incomplete entries will not be accepted · After visiting the customers, prepare the Status of the Day (SOD) and submit it to the reporting head on a daily basis. · Failure to submit the POD and SOD daily will result in being marked as ‘Absent’ and a loss of pay for that day. If data is not provided for more than three days, disciplinary action, including termination, may be enforced. 3. Technical Support: · Field Support Engineers (FSEs) should initiate interactions with customers and request a control room visit. · If any issues are identified, such as improper OLT placement, lack of preventive measures for handling optic wires, or tangled cables, they must be addressed and resolved immediately. Ensure the use of patch cord dust caps. This helps create awareness among customers about cost-saving benefits when devices are well-maintained and preventive measures are taken. · Verify if the customer is experiencing any troubleshooting issues. If so, obtain Anydesk access and resolve the issue on the spot. · Ensure that high-quality technical support is provided to customers, aiming for the highest level of satisfaction. · After the service, request the customer to leave a rating on Google Reviews. · Technical seminars are conducted for customers, and FSEs will be expected to lead such seminars after gaining the necessary experience. · If a customer expresses interest in purchasing an OLT , the request must be communicated to the Telecallers in the designated area via email. 4. Compliance: · Follow company guidelines and reporting protocols. · Ensure all assigned tasks are completed within the stipulated timeframe. 5. Other terms: a. As stated in the offer letter, you will be on probation for the first three months. Your performance will be evaluated monthly, and your continued employment will be determined based on the performance analysis report. If your performance is deemed unsatisfactory, the management reserves the right to terminate your employment immediately, without notice. Upon successfully completing the probation period, your employment will be confirmed, either on a contract or fixed-term contract basis. b. On-the-job training sessions will be conducted at our Head Office in Kerala to enhance your skills and job performance. You are required to attend the 7 to 10-day training session whenever it is scheduled at the Head Office. c. LMS training would be conducted periodically & you are liable to attend the trainings and assessments, & secure the designated marks, to keep you updated about the latest developments of our products and services I , acknowledge that I have read, understood, and accepted the duties and responsibilities outlined in this document. I agree to carry out my responsibilities to the best of my ability and in line with the company's expectations, policies, and procedures. I understand that any failure to adhere to these responsibilities may result in disciplinary actions as per company guidelines. Signed: _________________________ Date: _________________________ Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Fixed shift Willingness to travel: 100% (Required) Work Location: Remote Application Deadline: 01/08/2025 Expected Start Date: 04/08/2025

Only Male candidates can apply for this Role. Role Summary: Experienced IT support technician proficient in the installation, configuration, and troubleshooting of desktops, laptops, and software, including Windows. Skilled in patch management and the maintenance of network and local printers. Capable of VPN configuration and troubleshooting, with basic server support knowledge. Provides efficient remote support services. Key Responsibilities: Installation and configuration of desktops, laptops, and peripherals. Troubleshooting hardware issues. Software and Windows installations and configurations. Patch installations. Installation and maintenance of other computer peripherals, such as network and local printers. VPN configuration and troubleshooting. Basic server support. Qualification: 1+ years of experience in IT Good Knowledge of Hardware Bachelor’s/Masters’ degree in Computer Science or a related field. Apply now- Interested candidates can call or drop their resume at- 8727909176 Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Education: Bachelor's (Required) Experience: Computer hardware: 1 year (Required) Location: Ludhiana, Punjab (Required) Work Location: In person