1260 Patch Jobs - Page 33

Date: May 30, 2025 Job Requisition Id: 61382 Location: Noida, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire IT Service desk Professionals in the following areas : Experience 0-1 Years Job Description Roles and Responsibilities: Primary contact point for end users via phone/Chat/self-service tickets Triage Tickets to respective teams Regular update and follow up on tickets in the queue Follow up tickets till closure Ability to manage a variety of technically complicated tasks effectively Should be willing to work in 24/7 environment. Experience in Remote support and troubleshooting skills. Understanding of Basics Hardware accessories / devices and peripherals Additional Comments Education, Skill, and Experience Requirements: A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology. Good Communication, Good Listening Skills. Good to have ITIL Foundation Certified. Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support. Good phone etiquette and the ability to diffuse agitated situations Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Desirable Skills Hardware Support o Desktops, Laptops, Printers, Mobile Phones, iPads Software Support Smart Hands and feet support of Network and Server devices Non-Technical Support, Creating daily report, etc. Team management experience Engineer may support other remote locations. Required Technical/ Functional Competencies Primary Skills:- 0-1 years of experience in ITSD + Desktop support at customer site. Provide hands and feet support to servers, network, backup devices etc. Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment. Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them. Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products). Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – Remedy Should have expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance. Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory. Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability. Should have information about Inlet & outlet power supply / Dual supply information. Should have access to Blade Chassis and on Physical Server integrated console for configuration. Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location. Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them. Good to have – knowledge in AD and smart hands and feet support. Good to have – Knowledge in Networking and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS) Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Service Desk: MD-101 (6 months post hiring), ITIL V4 Foundation At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Department: ERP/Business Process Management Reporting To: ERP Project Manager / Operations Head Job Summary: The ERP Coordinator is responsible for the coordination, support, and maintenance of the Enterprise Resource Planning (ERP) system within the organization. This role acts as the central point of contact between internal users, department heads, and external ERP vendors. The ERP Coordinator ensures that the ERP system operates efficiently, meets business requirements, and continuously evolves with organizational needs. The role includes user support, system configuration, data management, training, and process improvement initiatives. Key Responsibilities:ERP System Management: Coordinate ERP implementation, upgrades, and module rollouts across different departments. Work closely with internal stakeholders to understand business processes and translate them into ERP configurations. Collaborate with the ERP vendor or technical team for customization, troubleshooting, and integration support. Test and validate new modules, features, and updates before full deployment. User Support & Training: Act as the first point of contact for ERP-related issues, providing troubleshooting and support. Create and maintain user manuals, training documents, and process flow charts. Conduct ERP training sessions for new employees and refresher training for existing staff. Monitor user activity and provide guidance to ensure correct ERP usage across departments. Data & Documentation: Oversee data entry quality and consistency across modules (sales, purchase, inventory, production, accounts, HR, etc.). Ensure regular updates and backups of master data such as vendors, customers, items, BOMs, etc. Document ERP changes, configurations, and customizations thoroughly for future reference and audits. Maintain change logs and version histories for tracking updates and patches. Process Improvement & Reporting: Analyze current ERP processes and recommend improvements to enhance efficiency and reduce manual tasks. Develop and generate reports and dashboards as per the requirements of various departments. Collaborate with departments to identify gaps and implement system-driven solutions. Ensure accurate and timely data availability for decision-making and compliance. Vendor & Project Coordination: Liaise with ERP service providers for issue resolution, AMC support, and new feature development. Coordinate project timelines, testing, and feedback with cross-functional teams and vendors. Ensure timely follow-up with vendors for bug fixes, patch deployment, and system performance issues. Compliance & Security: Monitor user access rights and ensure data security protocols are maintained. Support audits by providing relevant ERP data and system access records. Ensure all ERP usage complies with company policy and regulatory guidelines. Key Skills and Competencies: Sound knowledge of ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Tally ERP, or any customized ERP). Good understanding of business functions like inventory, production, finance, HR, and sales. Strong problem-solving, analytical, and documentation skills. Excellent communication and interpersonal skills to work with all levels of staff. Ability to manage multiple tasks and coordinate between teams. Familiarity with Excel, SQL queries, Power BI, and reporting tools is a plus. Educational Qualification & Experience: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. 2–5 years of hands-on experience in ERP coordination or business system support. Experience in manufacturing or trading sector ERP implementation preferred. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Work Location: In person

Who Are We Looking For We are looking for an End User Engineer 1 to join our team at Charles River Development. This role is crucial for driving the design and delivery of a best-in-class end user systems management solution leveraging Intune and SCCM. The ideal candidate will have extensive knowledge of end user systems and architecture and will be responsible for supporting mostly desktop end user systems. Work on deployment of key automation tools like MS Intune and strong knowledge of Active Directory is a must. They will work closely with the security team, network team, and hosting team to make improvements, development, and operation to ensure our solutions align with both our engineering and security goals. In this role, the End User Engineering will partner with development teams to successfully engineer the design of end user systems, harden, and release services for IT and Engineering. They will act as a subject-matter expert on end user systems, own the lifecycle management of all end user services, and help drive a well-framed strategy. The candidate should have hands-on working experience with Intune and SCCM and be able to articulate business requirements into technical deliverables while maintaining a world-class cybersecurity posture. Additionally, the End User Engineer will ensure departmental alignment to infrastructure and architectural standards and strategy. They will maintain quality assurance and support of services documentation, define and maintain strategy and policies using a risk-based priority methodology, and own the business case development of all projects. The ability to seek consensus and business unit agreements via influencing and building solid relationships is essential. Staying up to date on recent capabilities and maintaining regular cadence with key industry players is also a key responsibility. Does this cover what you were looking for? If you need any more details or adjustments, feel free to let me know! What You Will Be Responsible For As a End User Engineer 1 - you will Act as subject-matter-expert on Endpoint patch management. Excellent Individual Contributor (IC). Own the lifecycle management of all Endpoints and help drive a well framed strategy for device management. Hands on working experience with Intune and other key Azure services Knowledge of Microsoft technologies including Active Directory Articulate business requirement into technical deliverables while maintaining a world-class and breeding edge cybersecurity posture Ensure departmental alignment to infrastructure/architectural standards and strategy Maintains quality assurance and support of services documentation Define and maintain policies using a risk-based priority methodology Own the business case development of all endpoint projects Seek consensus and business unit agreements via influencing and building solid relationships Stay up to date on recent Cloud capabilities while maintaining regular cadence with key industry players Align Endpoint roadmaps and plans to satisfy SOC2, ISO 27001 and other regulatory requirements. Key Knowledge And Abilities Include Microsoft Intune Services (AZ certification preferred) Beyond Trust Deep knowledge in PowerShell and other scripting technologies. Extensive ability to implement design and monitor change to ensure both security and function Excellent presentation and report development skills Quest tools – Change Auditor, Recovery Manager, and GPO Admin Experience Effective verbal and written communication, presentation, and documentation Willing to collaborate and work with the larger team in EST hours (Time-zone) Education & Preferred Qualifications Bachelor’s degree in Engineering or Computer Science Professional industry-specific certifications. Proficiency in Microsoft Visio and other Microsoft Tools 5+ years in progressive IT experience About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we are making our mark in the financial services industry. For more than two centuries, we have been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other benefits. You will have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value of State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers. Job ID: R-772124 Show more Show less

Windows and VMware Administrator Hyderabad | IST | Remote or Hybrid Why Pythian? At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. Why you? As a Windows and VMware Admin you will be responsible for administering, maintaining, securing, and optimizing our clients' Windows server environments and VMware infrastructure. This role requires a strong technical foundation, excellent problem-solving skills, and the ability to ensure the stability, security, and performance of critical systems while providing effective technical support and the applicant must have a strong understanding of system administration with an excellent track record in troubleshooting and diagnostics. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What You Will Be Doing Administer and maintain Windows Server environments (primarily Windows Server 2016, 2019 and later), including installation, configuration, patching, and performance tuning. Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, NTP and DHCP. Manage and support VMware infrastructure, including vSphere, vCenter Server, ESXi hosts, VMware HA, and DRS configurations. Support and maintain virtual and physical server infrastructure within data centre hosting environments. Perform monthly patching across multiple servers and ESXi hosts using centralized patch management tools and processes. Implement and maintain security best practices to protect systems and data; support vulnerability management processes. Provide technical support to clients, effectively troubleshooting and resolving issues related to Windows and VMware environments. Provide Problem Management support, including Root Cause Analysis (RCA) for client-impacting incidents and resolving complex underlying issues. Collaborate with team members on infrastructure planning, upgrades, migrations, and changes. Assist with server decommissioning and migration activities as required. Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. Coordinate effectively with vendors for technical support and procurement. Strong demonstrated work ethic with clear focus on customer success. Participate in an on-call rotation in an escalation capacity. What We Need From You 5-8 years of overall experience in IT infrastructure administration, with significant hands-on experience in both Windows Server and VMware administration. Strong experience in Windows Server administration (Windows Server 2016, 2019). Proficiency in VMware virtualization technologies (VMware vSphere, vCenter Server, ESXi, Update Manager, HA, DRS). Experience managing VMware datastores and familiarity with underlying storage concepts (e.g., SAN, NAS, iSCSI, NFS). Experience in PowerShell scripting for task automation and system administration. Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). Participate in an on-call rotation to provide 24/7 support for critical systems. Proven experience supporting infrastructure within data centre hosting environments. Strong troubleshooting methodology and problem-solving skills. Excellent communication (verbal and written) and customer service skills. Ability to work independently as an Individual Contributor and manage tasks effectively. Desirable to have hands-on experience with a major cloud platform (Azure, AWS, or GCP). Relevant certifications (e.g., VCP-DCV, Microsoft Certified: Azure Administrator Associate or similar) are a plus. What do you get in return? Love your career: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity. Love your work/life balance: Flexibly work remotely from your home or Hyderabad office, there’s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers: Collaborate with some of the best and brightest in the industry! Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Disclaimer The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process. Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results. How You Will Contribute You will: Work in close partnership with the business leadership team to execute the analytics agenda Identify and incubate best-in-class external partners to drive delivery on strategic projects Develop custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance Execute the business analytics program agenda using a methodical approach that conveys to stakeholders what business analytics will deliver What You Will Bring A desire to drive your future and accelerate your career and the following experience and knowledge: Using data analysis to make recommendations to senior leaders Technical experience in roles in best-in-class analytics practices Experience deploying new analytical approaches in a complex and highly matrixed organization Savvy in usage of the analytics techniques to create business impacts In this role, you will be a key technical leader in developing our cutting-edge Supply Chain Data Product ecosystem. You'll have the opportunity to design, build, and automate data ingestion, harmonization, and transformation processes, driving advanced analytics, reporting, and insights to optimize Supply Chain performance across the organization. You will play an instrumental part in engineering robust and scalable data solutions, acting as a hands-on expert for Supply Chain data, and contributing to how these data products are visualized and interacted with. What you need to know about this position: Our team is at the forefront of building Data Products driving AI and Analytics across Mondelez. As a Sr. Data & Analytics Engineer within the Mondelez Data Product team, you will be working towards the following objectives: Build and Enhance Supply Chain Data Products: Design, develop, and maintain reusable Data Products as the single source of truth for Supply Chain, logistics, manufacturing, and related data domains. End-to-End Data Pipeline Development: Leverage data from diverse internal systems (especially SAP ECC/S4HANA, SAP BW/HANA, and other Supply Chain platforms) and external data sources, ingesting it into our centralized Google Cloud Platform (GCP) data platform. Enable Data Governance and Management: Implement and champion Data Governance and Data Management standards, including data cataloging, documentation, security protocols, robust data quality controls, master data management (MDM) principles, and data democratization. Scalable Data Modeling & Implementation: Design, implement, and optimize reusable and scalable data models following industry best practices and high coding standards, ensuring efficient data flow for analytical consumption. Hands-on Technical Leadership: Play a lead technical role throughout the entire Software Development Lifecycle (SDLC) – from requirements gathering and design to development, testing, deployment, and hypercare. Product and Value-Driven Mindset: Build each feature with a Product Owner mindset, focusing on delivering business value with efficiency, agility, and a strong bias for action. This includes considering the end-user experience of the data products. Technical Point of Contact: Act as a key technical expert and point of contact within the Data Engineering team for Supply Chain data initiatives. What extra ingredients you will bring: Proven hands-on experience designing and developing complex data models and high-quality, performant data pipelines. Passion for leveraging data to drive tangible improvements in Supply Chain efficiency, cost reduction, and operational excellence. Ability to thrive in an entrepreneurial, fast-paced setting, managing complex data challenges with a solutions-oriented approach. Excellent communication and collaboration skills to facilitate effective teamwork, engage with Supply Chain stakeholders, and explain complex data concepts to both technical and non-technical individuals. Strong problem-solving skills and business acumen, particularly within the Supply Chain domain. Education / Certifications: Bachelor's degree in Information Systems/Technology, Computer Science, Analytics, Engineering, or a related field. 10+ years of hands-on experience in data engineering, data warehousing, or a similar technical role, preferably in CPG or manufacturing with a strong focus on Supply Chain data. Job specific requirements (Hands-on Experience Focus): SAP Data Expertise: Deep hands-on experience in extracting, transforming, and modeling data from SAP ECC/S4HANA (modules like MM, SD, PP, QM, FI/CO) and SAP BW/HANA. Proven ability to understand SAP data structures and business processes within Supply Chain. Data Pipeline Development: Design, build, and maintain robust and efficient ETL/ELT processes for data integration, ensuring data accuracy, integrity, and timeliness. Cloud Data Engineering (GCP Focused): Strong proficiency and hands-on experience in data warehousing solutions and data engineering services within the Google Cloud Platform (GCP) ecosystem (e.g., BigQuery, Dataflow, Dataproc, Cloud Composer, Pub/Sub). Hands-on experience with Databricks (ideally deployed on GCP or with GCP integration) for large-scale data processing, Spark-based transformations, and advanced analytics is highly desirable. Data Modeling & Warehousing: Hands-on experience in developing efficient data models (e.g., dimensional, Data Vault) and building/maintaining data warehouses, primarily on GCP. Programming & Automation: Strong proficiency in SQL and Python for data manipulation, pipeline development, and automation. API Integration: Experience working with multiple APIs to extract and/or send data for system integration. BI & Analytics Enablement: Collaborate with data scientists, analysts, and business users to provide high-quality, reliable data for their analyses and models. Support the development of data consumption layers, including dashboards (e.g., Tableau, Power BI). UI/Front-End Experience (Desirable): Experience with front-end technologies and JavaScript frameworks (e.g., React JS, Angular, Vue.js) for building custom data visualizations, interactive dashboards, or user interfaces for Data Products is a significant plus. System Monitoring & Optimization: Monitor data processing systems and pipelines to ensure efficiency, reliability, performance, and uptime; proactively identify and resolve bottlenecks. DevOps & CI/CD: Prior hands-on work in a DevOps environment or strong understanding and experience implementing CI/CD pipelines for data solutions Data Governance & Security: Ensure compliance with data privacy regulations and implement data security standards and best practices within data solutions on GCP. Industry Knowledge: Solid understanding of the consumer goods industry, particularly Supply Chain processes and relevant key performance indicators (KPIs). Agile Methodologies: Experience working in Agile development environments. Continuous Learning: Stay updated on the latest technologies and best practices in data engineering, GCP data services, Databricks, UI development trends, and database management. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Analytics & Modelling Analytics & Data Science Show more Show less

Role Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures Of Outcomes 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets – OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Monitoring Outputs Expected: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing Of Tickets Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation Install software software/tools and patches Stakeholder Management Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization’ s policies and business conduct. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments Principal Accountabilities and Responsibilities: AI Governance: Process AI governance tickets through from assessment to completion. Review AI use cases and check they are in line with governance requirements. Work with data and process related tooling to support a data driven approach to AI governance and reporting. Extract, clean, and analyse structured and unstructured data using scripting for insights and to improve processes. Maintain a centralised AI/ML model inventory, tracking critical metadata, classification, ownership, and risk profiles. Support in responding to AI related queries and assist in finding solutions to current problems raised and offer immediate solutions. Ensure data quality and integrity through for effective AI governance practices. Agile Project Management: Prepare clear, stakeholder facing communications in line with team standards of clarity, reference and effectiveness. Document requirements, analyse findings, and recommendations. Assist in preparing reporting, presentations and documentation to support regulatory and internal monitoring, governance processes. Manage workflow timelines, track progress, and ensure timely delivery of milestones. Provide the Cyber AI Governance lead with administrative support and help in managing task backlog. Collaboration and Communications Prioritise and provide same-working day accurate responses to ad-hoc issues and requests. Communicate and collaborate closely with colleagues from a wide range of backgrounds (cybersecurity/AI/risk/compliance teams), providing regular updates on AI activity status and addressing any issues promptly. Build and maintain positive relationships with internal collaborators. Continuous learning and Improvement: Contribute to continuous improvement of processes and methodologies. Identify and develop processes improvements opportunities by automating where applicable. Analyse extensive datasets to identify patterns and trends to uncover trends, patterns, and insights that inform decisions. Skills and experience 3 – 5 years of experience in financial services, AI/ML risk management or model governance, Regulatory compliance or Technology Bachelor’s degree in computer science, Software Engineering, Data Science, or a related field advantageous. Bachelor’s degree in any Science, Technology, Engineering, or Medical (STEM) field accompanied with data, technology and/or programming experience also considered. Applicants without a Bachelor’s degree will be considered if they have demonstrable career experience within one or more of the required areas and/or have relevant industry certifications in Data or Cybersecurity. CSA are a supportive team who welcome candidates from diverse skills and educational backgrounds. Thus, candidates with transferrable skills gained through relevant industry or technology background will also be considered. Knowledge of scripting languages such as Python, Java, C#, or similar (Nice to have) Familiarity and Understanding of Cyber/AI vocabulary and technologies. Knowledge of Agile project management tools (e.g., JIRA) Positive attitude, strong work ethic and passion for learning Good organisation skills Effective communication and people skills Positive team player working as part of a large programme. Skills AI,ML,Data Science Show more Show less

Summary Description Summary of This Role Responsible for designing, implementing and maintaining Windows systems in company environments. This includes all approved vendor hardware and software for enabling the developmental, operational and production support groups to perform their assigned tasks. Serves as a technical resource for the company and is responsible for resolving issues with the hardware and software used at company installations. What Part Will You Play? Installs, documents, and configures Windows Operating Systems. Reviews complex designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. Performs Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. May provide estimates of work effort and impact of projects and tasks. May design and implement multi-site Windows Active Directory infrastructure. Monitors systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Provides support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts and responds to events in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly status update and additional information as required. Acts as the role of 3rd line technical support. Deploys changes in accordance with the Global Payments change control process. Raises, updates and closes change control tickets in accordance with Service Management guidelines. Monitors and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Supports issue resolution as and when required, uses the available ticketing application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7. Investigates, troubleshoots, and provides mentoring for escalated issues. Conducts complex system maintenance by planning and developing strategy on patch management, firmware management and Operating Systems upgrades in line with best practices across Global Payments and the industry at large. Provides out of hours support for pre-arranged changes and maintenance events. Ensures systems are backed up in accordance with required practices and procedures. Mentors less experienced team members in becoming active participants in maintenance functions. Reports and assists in investigation of security breaches in accordance with Information Security guidelines. Reviews and investigates any issues identified via security monitoring applications. Reviews system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI), Security Standards and other applicable industry best practices. Create and review the availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems. Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company. Provides team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.. Attends status calls when requested and provides detailed technical support. Evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree. Typically Minimum 4 Years Relevant Exp Experience in system administration or related experience. Preferred Qualifications Typically Minimum 6 Years Relevant Exp Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language; Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates. MCSE Certified or equivalent What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Active Directory - Windows Server, MS Windows Clustering - Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results. How You Will Contribute You will: Work in close partnership with the business leadership team to execute the analytics agenda Identify and incubate best-in-class external partners to drive delivery on strategic projects Develop custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance Execute the business analytics program agenda using a methodical approach that conveys to stakeholders what business analytics will deliver What You Will Bring A desire to drive your future and accelerate your career and the following experience and knowledge: Using data analysis to make recommendations to senior leaders Technical experience in roles in best-in-class analytics practices Experience deploying new analytical approaches in a complex and highly matrixed organization Savvy in usage of the analytics techniques to create business impacts In this role, you will be a key technical leader in developing our cutting-edge Supply Chain Data Product ecosystem. You'll have the opportunity to design, build, and automate data ingestion, harmonization, and transformation processes, driving advanced analytics, reporting, and insights to optimize Supply Chain performance across the organization. You will play an instrumental part in engineering robust and scalable data solutions, acting as a hands-on expert for Supply Chain data, and contributing to how these data products are visualized and interacted with. What you need to know about this position: Our team is at the forefront of building Data Products driving AI and Analytics across Mondelez. As a Sr. Data & Analytics Engineer within the Mondelez Data Product team, you will be working towards the following objectives: Build and Enhance Supply Chain Data Products: Design, develop, and maintain reusable Data Products as the single source of truth for Supply Chain, logistics, manufacturing, and related data domains. End-to-End Data Pipeline Development: Leverage data from diverse internal systems (especially SAP ECC/S4HANA, SAP BW/HANA, and other Supply Chain platforms) and external data sources, ingesting it into our centralized Google Cloud Platform (GCP) data platform. Enable Data Governance and Management: Implement and champion Data Governance and Data Management standards, including data cataloging, documentation, security protocols, robust data quality controls, master data management (MDM) principles, and data democratization. Scalable Data Modeling & Implementation: Design, implement, and optimize reusable and scalable data models following industry best practices and high coding standards, ensuring efficient data flow for analytical consumption. Hands-on Technical Leadership: Play a lead technical role throughout the entire Software Development Lifecycle (SDLC) – from requirements gathering and design to development, testing, deployment, and hypercare. Product and Value-Driven Mindset: Build each feature with a Product Owner mindset, focusing on delivering business value with efficiency, agility, and a strong bias for action. This includes considering the end-user experience of the data products. Technical Point of Contact: Act as a key technical expert and point of contact within the Data Engineering team for Supply Chain data initiatives. What extra ingredients you will bring: Proven hands-on experience designing and developing complex data models and high-quality, performant data pipelines. Passion for leveraging data to drive tangible improvements in Supply Chain efficiency, cost reduction, and operational excellence. Ability to thrive in an entrepreneurial, fast-paced setting, managing complex data challenges with a solutions-oriented approach. Excellent communication and collaboration skills to facilitate effective teamwork, engage with Supply Chain stakeholders, and explain complex data concepts to both technical and non-technical individuals. Strong problem-solving skills and business acumen, particularly within the Supply Chain domain. Education / Certifications: Bachelor's degree in Information Systems/Technology, Computer Science, Analytics, Engineering, or a related field. 10+ years of hands-on experience in data engineering, data warehousing, or a similar technical role, preferably in CPG or manufacturing with a strong focus on Supply Chain data. Job specific requirements (Hands-on Experience Focus): SAP Data Expertise: Deep hands-on experience in extracting, transforming, and modeling data from SAP ECC/S4HANA (modules like MM, SD, PP, QM, FI/CO) and SAP BW/HANA. Proven ability to understand SAP data structures and business processes within Supply Chain. Data Pipeline Development: Design, build, and maintain robust and efficient ETL/ELT processes for data integration, ensuring data accuracy, integrity, and timeliness. Cloud Data Engineering (GCP Focused): Strong proficiency and hands-on experience in data warehousing solutions and data engineering services within the Google Cloud Platform (GCP) ecosystem (e.g., BigQuery, Dataflow, Dataproc, Cloud Composer, Pub/Sub). Hands-on experience with Databricks (ideally deployed on GCP or with GCP integration) for large-scale data processing, Spark-based transformations, and advanced analytics is highly desirable. Data Modeling & Warehousing: Hands-on experience in developing efficient data models (e.g., dimensional, Data Vault) and building/maintaining data warehouses, primarily on GCP. Programming & Automation: Strong proficiency in SQL and Python for data manipulation, pipeline development, and automation. API Integration: Experience working with multiple APIs to extract and/or send data for system integration. BI & Analytics Enablement: Collaborate with data scientists, analysts, and business users to provide high-quality, reliable data for their analyses and models. Support the development of data consumption layers, including dashboards (e.g., Tableau, Power BI). UI/Front-End Experience (Desirable): Experience with front-end technologies and JavaScript frameworks (e.g., React JS, Angular, Vue.js) for building custom data visualizations, interactive dashboards, or user interfaces for Data Products is a significant plus. System Monitoring & Optimization: Monitor data processing systems and pipelines to ensure efficiency, reliability, performance, and uptime; proactively identify and resolve bottlenecks. DevOps & CI/CD: Prior hands-on work in a DevOps environment or strong understanding and experience implementing CI/CD pipelines for data solutions Data Governance & Security: Ensure compliance with data privacy regulations and implement data security standards and best practices within data solutions on GCP. Industry Knowledge: Solid understanding of the consumer goods industry, particularly Supply Chain processes and relevant key performance indicators (KPIs). Agile Methodologies: Experience working in Agile development environments. Continuous Learning: Stay updated on the latest technologies and best practices in data engineering, GCP data services, Databricks, UI development trends, and database management. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Analytics & Modelling Analytics & Data Science Show more Show less

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will have the opportunity to make an big impact on our business performance as you support the data strategy and lead the development of custom models/algorithms. Working in close partnership with the business leadership team, you will manage the vision and agenda for business analytics in your area of responsibility. How You Will Contribute You will: Support stakeholders across portfolio using agile ROI/KPI initiatives that will drive improvements Identify and incubate best-in-class external partners to drive delivery on projects Work on development of custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance Support the data strategy in your area of responsibility, which encompasses data collection architecture, data governance, and data reporting infrastructure Build a professional and reliable team Run the business analytics program practice using a methodical approach that conveys to stakeholders what business analytics will deliver` What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Ability to influence the business agenda and make recommendations to senior leaders Leadership experience in best-in-class analytics practice roles Leadership experience deploying new analytical approaches in a complex and highly matrixed organization Savvy in usage of analytics techniques to create business impacts Proven people leadership experience Role & Responsibilities:- As the D&A Analytics lead for India, you will lead crafting Data & Analytics strategic vision & roadmap, building momentum by rallying the rest of the organization, implementing data & analytics identified priorities to deliver strong business value across all levels of organization at right cost structure, facilitating and conceptualizing adoption plans as well as continuous improvement plans. Lead crafting Data & Analytics strategic vision & roadmap, building momentum by rallying the rest of the organization, implementing data & analytics identified priorities for India to deliver strong business value across all levels of the organization at right cost structure, facilitating and conceptualizing adoption plans as well as continuous improvement plans. The D&A function in India has Data Management, Analytics and Data Science resources that lead on ground activation of the BU’s agenda, whilst partnering across regional (AMEA) domain leads and global central teams to deliver against business priorities – this requires strong collaboration and influencing skills to drive adoption, relevancy and business impact with speed. Present, share insights with right storytelling at key leadership forums in business language Building capability within the teams including leading, coaching, guiding and inspiring the direct and indirect internal & external teams, multifunctional teams in region & business units in order to build a robust ecosystem that can deliver and embed analytics in the identified business processes. Minimizing complexity, establishing right ways of working to accelerate path to value by being choiceful and creative as well as having a growth mindset everyday will be essential. Systematic, active dissemination of AMEA D&A Solutions into India where applicable and feasible. Elevate India innovations to the region, helping domain leads refine innovations as regional / global capabilities that can travel. Creating value from business-driven data and analytics initiatives at scale. An important task for the India D&A leader is to support the business and other stakeholders in their solving their business problems via relevant data & analytics. This means they will support the business during various stages. In the inspiration phase they help the business in identifying the right use cases and support prioritization based on feasibility and value. In the ideation phase they help with the development of a minimum viable product and business case. During the implementation phase they make sure the service or product is adopted (by the employees), embedded in the workflow (process) and measured for impact. Raise the level of data coverage, usage, easy access and literacy in the organization . To become data driven the organization needs employees who can identify, understand and speak data. It will be critical to understand wide variety of diverse and most important data sources and constructs, analytical methods and techniques in order to drive analytics at scale whether it is bespoke analytics scaled solutions or minimum viable products or self service by employees including analysts, data scientists or functional employees at large. Activities include identifying key datasets, building reusable data assets, education and coaching of the employees to become more “data-savvy” and facilitating data-centric business thinking while accelerating pervasive and bespoke analytics. Helps uncover and translate business requirements and stakeholder needs. This translation needs to be done in such a way that the technical specialists in the D&A team can understand (Data Management, Analytics Products, Partners and / or Data Science resources). This requires an understanding of both the business objectives, goals, and domain expertise, as well as data, analytics and technology concepts, methods, and techniques. It also requires strong soft skills with a focus on communication. It will be critical to interact and build trust with India BU leadership team to support their data driven vision, strategy and operating models as well as influence & leverage broader D&A teams to deliver the roadmap for India. The role will lead analytics delivery for India delivered initiatives & BI development (reports, dashboard, visualization) and/or data governance (stewardship best practices). Coach, nurture and build a agile and highly inspired team with strong growth mindset. This requires a strong leader with empathy who can listen, guide and inspire the team while growing their capability, defining right priorities and removing barriers to execution as and when necessary. Managing and overseeing funds, securing the necessary funding to drive analytics agenda as well as tracking spends judiciously and negotiating with partners to ensure money is spent on right priorities as well as manage typical project risks with right interventions proactively. Data & Analytics Skills Must have a good understanding of the concepts, methods and techniques used: Analytics, for example diagnostic, descriptive, predictive and prescriptive. AI, for example machine learning, natural language processing. Data management, for example data integration (ETL) or metadata. Data architecture, for example the difference between data warehouse, data lake or data hub. Data modelling, for creation of right reusable data assets. Data governance, for example MDM, data quality and data stewardship practices. Statistical skills, for example understanding the difference between correlation and causation. Technology Skills Good understanding of the tools and technologies in the D&A team: Programming languages like SQL, Python or R and notebooks like R Studio or Jupyter. Data integration tools like Informatica or Talend. Analytics and Business Intelligence tools like Microsoft Power BI or Tableau. Soft Skills Leadership with high level of self-initiative and drive, for example leading the discussions on D&A agenda in the region and building a combined vision across multiple stakeholders. Communication, for example conveying information to diverse audiences in a way that is easily understood and actionable. Facilitation and conflict resolution, for example hosting sessions to elicit ideas from others, understand their issues and encourage group participation. Creative thinking and being comfortable with unknown or unchartered territories, for example framing new concepts for business teams and brainstorming with business users about future product and services. Teamwork, for example working with both business domain teams as well as D&A teams and MDS stakeholders. Collaboration, for example fostering group problem solving and solution creation with business and technical team members. Relationship management, for example creating relationships and builds trust with internal and external stakeholders quickly. Storytelling, for example by creating a consistent, clear storyline for better understanding. Influencing, for example by asserting ideas and persuading others to gain support across an organization or to adopt new behaviors. Domain Skills Must have a good understanding of the business process and associated data: Business Acumen, for example understanding business concepts, practices and business domain language to engage in problem solving sessions and discuss business issues in stakeholder language. Business Process Transformation, for example ability to understand how D&A can help redesign the way work is done. Business data, for example the structure, ownership and use within an organization. Other Skills Agility, Growth mindset will be crucial. Project management capabilities including ability to manage risks, for example understanding of project management concepts to organize their own work and the ability to collaborate with project managers to align business expectations with the D&A team delivery capabilities. Vendor negotiation and effort estimation skills, for example to manage the right partner skills at right cost based on the complexity and importance of the initiatives to be delivered or supported. Business case development, for example to help develop support for the experimenting selected use cases or measure the impact/business value created. For this the role can collaborate with business analysts in sales, marketing, RGM, finance or supply chain. Decision modelling, for example, supports decision makers and improves complicated decisions that involve trade-offs among alternative courses of action by using decision-problem models. UX/design, for example by creating products and visualizations that are easy to work with and support the activities required by the end users. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Analytics & Modelling Analytics & Data Science Show more Show less

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management Show more Show less

Job Summary JOB DESCRIPTION Oracle Apps DBA is required to support Production/ Stage/ Development Oracle EBS in 24*7 shift support model. The Oracle APPS DBA will be responsible for installation, configuration, upgrading, administrating, monitoring, solving, cloning, Patching, Backup and restore of Oracle EBS. Would be responsible for reviewing application/databases, identify performance bottlenecks and fixing along with daily production health checks. In This Role, Your Responsibilities Will Be: Performing Daily health checks for production environment, identifying the performance bottlenecks and working on to fix them. Perform regular DBA support using tools like Serena or ServiceNow. Providing technical inputs towards maintaining large complex production environment. Plan for instance growth requirements. Good knowledge in the latest versions of Oracle database/E Business suite architecture and components (19c, 12.2 EBS etc.) Knowledge of Oracle security basics, and experience in working with ISO and Auditing. Expert in RAC, ASM, WebLogic Administration. Experience in all routine DBA tasks including health checks, resolving issues and installations. Good knowledge of PLSQL and SQL Knowledge of traces, tkprof and find poorly performing SQL.SQL, profiling, rewrite poorly performing SQL. Knowledge of Load balancing, PCP, Configurators, JVM’s, archiving and purging tools like HP Archiving Knowledge of oracle database wait events, Database and Application parameters, SOA gateway, ekanban knowledge is add on. Ability to fine tune the concurrent processing in large EBS environment. Extensive familiarity with OEM Tool. Install, upgrade, patch and coordinate the EBS application and database. Experience with Oracle data guard. Experience in RMAN backup & restore activities Knowledge of OS parameters and settings, UNIX shell scripting and cloud(OCI & Azure). Performing (DB + Application) Patch Analysis & Applying Patches. Who You Are: You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that prioritize resources accurately. You pursue everything with energy, drive, and the need to finish. For This Role, You Will Need: 6-10 years Oracle Experience Willingness to work in the 24*7 shifts. Excellent written and verbal communication skills. Good problem solving and analytical skills Preferred Qualifications That Set You Apart: Bachelor’s degree or equivalent experience in Science with a technical background (MIS, Computer Science, Engineering or any related field) Good interpersonal skills using English, both spoken and written, as will be working with overseas team Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. About Us WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . About Emerson Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. Show more Show less

Job Summary JOB DESCRIPTION Oracle Apps DBA is required to support Production/ Stage/ Development Oracle EBS in 24*7 shift support model. The Oracle APPS DBA will be responsible for installation, configuration, upgrading, administrating, monitoring, solving, cloning, Patching, Backup and restore of Oracle EBS. Would be responsible for reviewing application/databases, identify performance bottlenecks and fixing along with daily production health checks. In This Role, Your Responsibilities Will Be: Performing Daily health checks for production environment, identifying the performance bottlenecks and working on to fix them. Perform regular DBA support using tools like Serena or ServiceNow. Providing technical inputs towards maintaining large complex production environment. Plan for instance growth requirements. Good knowledge in the latest versions of Oracle database/E Business suite architecture and components (19c, 12.2 EBS etc.) Knowledge of Oracle security basics, and experience in working with ISO and Auditing. Expert in RAC, ASM, WebLogic Administration. Experience in all routine DBA tasks including health checks, resolving issues and installations. Good knowledge of PLSQL and SQL Knowledge of traces, tkprof and find poorly performing SQL.SQL, profiling, rewrite poorly performing SQL. Knowledge of Load balancing, PCP, Configurators, JVM’s, archiving and purging tools like HP Archiving Knowledge of oracle database wait events, Database and Application parameters, SOA gateway, ekanban knowledge is add on. Ability to fine tune the concurrent processing in large EBS environment. Extensive familiarity with OEM Tool. Install, upgrade, patch and coordinate the EBS application and database. Experience with Oracle data guard. Experience in RMAN backup & restore activities Knowledge of OS parameters and settings, UNIX shell scripting and cloud(OCI & Azure). Performing (DB + Application) Patch Analysis & Applying Patches. Who You Are: You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that prioritize resources accurately. You pursue everything with energy, drive, and the need to finish. For This Role, You Will Need: 6-10 years Oracle Experience Willingness to work in the 24*7 shifts. Excellent written and verbal communication skills. Good problem solving and analytical skills Preferred Qualifications That Set You Apart: Bachelor’s degree or equivalent experience in Science with a technical background (MIS, Computer Science, Engineering or any related field) Good interpersonal skills using English, both spoken and written, as will be working with overseas team Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. About Us WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . About Emerson Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please. Show more Show less

Department: ERP/Business Process Management Reporting To: ERP Project Manager / Operations Head Job Summary: The ERP Coordinator is responsible for the coordination, support, and maintenance of the Enterprise Resource Planning (ERP) system within the organization. This role acts as the central point of contact between internal users, department heads, and external ERP vendors. The ERP Coordinator ensures that the ERP system operates efficiently, meets business requirements, and continuously evolves with organizational needs. The role includes user support, system configuration, data management, training, and process improvement initiatives. Key Responsibilities:ERP System Management: Coordinate ERP implementation, upgrades, and module rollouts across different departments. Work closely with internal stakeholders to understand business processes and translate them into ERP configurations. Collaborate with the ERP vendor or technical team for customization, troubleshooting, and integration support. Test and validate new modules, features, and updates before full deployment. User Support & Training: Act as the first point of contact for ERP-related issues, providing troubleshooting and support. Create and maintain user manuals, training documents, and process flow charts. Conduct ERP training sessions for new employees and refresher training for existing staff. Monitor user activity and provide guidance to ensure correct ERP usage across departments. Data & Documentation: Oversee data entry quality and consistency across modules (sales, purchase, inventory, production, accounts, HR, etc.). Ensure regular updates and backups of master data such as vendors, customers, items, BOMs, etc. Document ERP changes, configurations, and customizations thoroughly for future reference and audits. Maintain change logs and version histories for tracking updates and patches. Process Improvement & Reporting: Analyze current ERP processes and recommend improvements to enhance efficiency and reduce manual tasks. Develop and generate reports and dashboards as per the requirements of various departments. Collaborate with departments to identify gaps and implement system-driven solutions. Ensure accurate and timely data availability for decision-making and compliance. Vendor & Project Coordination: Liaise with ERP service providers for issue resolution, AMC support, and new feature development. Coordinate project timelines, testing, and feedback with cross-functional teams and vendors. Ensure timely follow-up with vendors for bug fixes, patch deployment, and system performance issues. Compliance & Security: Monitor user access rights and ensure data security protocols are maintained. Support audits by providing relevant ERP data and system access records. Ensure all ERP usage complies with company policy and regulatory guidelines. Key Skills and Competencies: Sound knowledge of ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Tally ERP, or any customized ERP). Good understanding of business functions like inventory, production, finance, HR, and sales. Strong problem-solving, analytical, and documentation skills. Excellent communication and interpersonal skills to work with all levels of staff. Ability to manage multiple tasks and coordinate between teams. Familiarity with Excel, SQL queries, Power BI, and reporting tools is a plus. Educational Qualification & Experience: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. 2–5 years of hands-on experience in ERP coordination or business system support. Experience in manufacturing or trading sector ERP implementation preferred. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Yearly bonus Experience: ERP Co-Ordinator: 2 years (Required) Location: Jamnagar, Gujarat (Required) Work Location: In person

Role - Storage & Backup Administrator - Acronis – Backup Years of Experience - 7 to 12 years Location - Pune Storage & Backup Administrator - Acronis – Backup Experience in designing, implementing, and supporting NetApp storage and VERITAS Acronis systems in a large multi-platform environment Experience and Strong knowledge of NetApp FAS storage systems with a focus on NFS protocol and Linux environments. Experience with Acronis NDMP data backup and disaster recovery solutions. Strong understanding and troubleshooting skills in SAN and NAS storage technologies, with expertise in NFS protocol and Linux environments. Strong knowledge of VERITAS Acronis GUI and command line utilities. Experience with support, troubleshooting, and problem resolution for tape backup and SAN environments. Good understanding of ServiceNow ticketing tool. Flexible to work evening/night hours and weekends long term if required. Awareness of ITIL concept Good Communication learning and documentation skills. Netapp - FAS Series storages, Advanced concepts of Cluster ONTAP, Strong knowledge on NFS Protocols, Proficient with GUI and command line utilities. NetApp Certified Data Administrator (NCDA) certification is preferred but not mandatory. Backup - Acronis Proficient with GUI and command line utilities and Tape library management. Monitor and maintain the availability, performance, and capacity of Netapp FAS storage systems and troubleshoot and resolve storage system issues in a timely manner. Collaborate with cross-functional teams to ensure storage systems meet business requirements. Ensure storage systems are secure and comply with company policies and best practices. Maintain overall health, administration and performance tuning of VERITAS Acronis and Netapp Storage Systems. Provide storage infrastructure system management including capacity planning, performance monitoring and tuning, security management etc. Manage and Administer Veritas Acronis environment and ensure backups are run to schedule and retention is met. Monitor daily Acronis activity, troubleshoot and resolve missed and failed backup jobs and provide daily, weekly and monthly reports and maintain an audit trail of backups and restores. Maintain and monitor physical tape libraries, perform tape drive and media health assessment and Media management to ensure the integrity of backups. Work with software and hardware vendors to troubleshoot and solve backup issues. Check the storage critical events and co-ordinate with Netapp incase of any hardware or ONTAP related issues. Develop and maintain technical solution documents (TSD) and standard operating procedures(SOP). Ensure tapes are rotated from the tape library periodically, Periodic patch management and maintenance for Acronis Servers, clients and OpsCenter Server. Show more Show less

Job Title: Flexera + SummitAI SME for BAU Support Project Location: Pune, Maharashtra Job Type: Full Time Experience Level: Mid-Senior Job Summary: We are seeking a highly skilled and experienced Subject Matter Expert (SME) in Flexera and SummitAI to join our IT Operations & Asset Management team. The ideal candidate will have deep technical expertise and hands-on experience with software asset management (SAM), IT service management (ITSM), and IT operations leveraging Flexera and SummitAI platforms. You will play a critical role in solution architecture, tool integration, optimization, and end-user enablement to support enterprise IT and software asset lifecycle objectives. Key Responsibilities: Flexera (Software Asset Management & ITAM) · Lead the design, deployment, configuration, and ongoing optimization of Flexera tools (FlexNet Manager Suite, Flexera One, etc.). · Maintain and improve software license compliance, usage tracking, and optimization. · Collaborate with procurement and finance teams to support cost control through efficient software asset management. · Interpret complex license agreements (Microsoft, Oracle, IBM, Adobe, etc.) to configure license rules within Flexera. · Monitor and report on software usage, license position, and compliance risks. SummitAI (ITSM/ITOM Platform) · Configure and optimize SummitAI modules including Incident, Problem, Change, CMDB, Service Catalog, and Asset Management. · Work with process owners to align ITIL processes and best practices within SummitAI. · Drive automation initiatives using SummitAI’s cognitive service management capabilities and AI features. · Design and implement integrations between SummitAI and other platforms (e.g., Active Directory, CMDB, Flexera). · Train and support end-users and administrators on best practices and efficient use of the platform. General Responsibilities · Act as a trusted advisor to internal stakeholders across IT, procurement, compliance, and operations teams. · Provide Level 3/SME support, troubleshoot issues, and manage vendor escalations as needed. · Contribute to tool roadmap planning, upgrades, and patch management. · Document solutions, configurations, and procedures clearly and concisely. · Support audits and internal compliance efforts related to software licensing and ITSM operations. Qualifications: · Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred). · 5–8+ years of experience in IT Asset Management, Software License Management, or ITSM. · Proven experience with Flexera (FlexNet Manager, Flexera One, FNMS) and SummitAI . · Strong knowledge of ITIL practices; ITIL v3/v4 certification is a plus. · Hands-on experience integrating ITAM and ITSM platforms with enterprise systems. · Excellent analytical, documentation, and communication skills. Preferred Skills: · Experience with software audit preparation and compliance management. · Knowledge of cloud license management (Azure, AWS, SaaS) within Flexera. · Familiarity with scripting or automation tools (PowerShell, Python, etc.) for platform automation. · Understanding of AI/ML features and their application in service management. Why Join Us? · Opportunity to work on enterprise-scale digital transformation. · Collaborative and forward-thinking work environment. · Competitive salary and benefits package. If you're a passionate Flexera & SummitAI SME looking to take your skills to the next level in a dynamic and growing organization, we would love to hear from you! Send in your latest updated resume to operations@steadfastitconsulting.in and copy to shivali.s@steadfastitconsulting.in Show more Show less

Hello, Greetings from ZettaMine! We are currently hiring for the position of Server Management Administration (Linux) for our team. Please find the job details below. 📍 Location: Bangalore / Hyderabad 💼 Experience: 4 to 8 Years looking for immediate joiners only Job Description: Overall 4 – 8 years’ Experience in Server Management Administration (Linux). Experience in Server (physical/VM) installation, maintenance & decommissioning. Profound Linux OS operations experience. Knowledge in hypervisor operations (XEN and VMware). To have good knowledge in LVM, DNS, LDAP and IPTables. To have good troubleshooting skills in server down situation. Knowledge in physical server management. Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP). Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl) Additionally, knowledge/experience in using GitHub and Jira would be beneficial. Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory) Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring) Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Roles & Responsibilities: Deliver 3rd level technical support in compliance with customer SLAs Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks Storage Operations based on netapp-nfs Package/repository management and OS image maintenance Patch Management using BladeLogic Automation Server related Monitoring/Alert configuration and rollouts Performance tests and analysis Root Cause Analysis for customer incidents Service/Task documentation, testing, quality management and knowledge transfer assist 2nd level technical support in complex tasks willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project Interested candidates may send their updated CVs to md.afreen@zettamine.com Best Regards, Afreen ZettaMine Show more Show less

📜 Project Summary We’re hiring a senior Network & Security Architect (contractor, not employee) to design a resilient, regulator-compliant banking enterprise network that spans dual data-centres, disaster-recovery sites, regional branches/ATMs, and hybrid-cloud workloads. Your HLD/LLD and playbooks will serve as the blueprint for our deployment team. 📡 Network Topology Requirements Data-Centre & DR Dual active-active DCs with spine-leaf fabric, MACsec on inter-DC links, isolated OOB network Campus / HQ Redundant core & distribution, Wi-Fi 6/6E access, NAC-enforced segmentation Branches & ATMs SD-WAN overlays (MPLS + LTE/5G) with local Internet break-out, zero-touch provisioning Cloud Edge Direct Connect / ExpressRoute / IPsec VPN-GW, micro-segmented VNET/VPCs Internet DMZ Reverse proxies, WAF, DDoS scrubber, SWIFT-CSP-isolated zone 🌐 Services to Be Supported Core Banking & Treasury (ISO 8583, MQ, micro-services APIs) Digital & Mobile Banking (Open-Banking APIs, web/mobile channels) Payments – RTGS/NEFT/IMPS/UPI, SWIFT, card-switch, POS Unified Comms – VoIP/SBC, contact-centre SIP, VC Enterprise IT – AD/Azure AD, M365, SaaS & SOC/SIEM feeds 🔐 Security-First Architecture Zero-Trust segmentation (macro + micro, user/device-aware) Next-Gen Firewalls & virtual NGFWs at every trust boundary Inline IPS / sandboxing for east-west and north-south traffic Layer-7 WAF & API GW in DMZ; TLS 1.3 everywhere Compliance: PCI-DSS 4.0, RBI/IRDA cyber controls, SWIFT CSP, ISO 27001 HA everywhere – clustered firewalls, ECMP, BGP GR, IPsec FVRF 🧠 Technical Requirements Routing/Switching: OSPF v2/v3, IS-IS, eBGP/iBGP, MP-BGP EVPN/VXLAN, MPLS L2/L3 VPN, Segment Routing (SR-MPLS/SRv6) Overlay & SD-WAN: DMVPN, SD-WAN (Viptela/Versa/Fortinet or similar) Automation: GitOps source-of-truth, Ansible/Terraform-ready design hooks Observability: gRPC telemetry, NetFlow/IPFIX, Syslog/SIEM pipelines Future-proof: IPv6-first; QoS placeholders (no policy config in scope) 📦 Deliverables HLD – logical & topological views, security zones, resiliency model LLD – device roles, interface matrices, VRF maps, protocol timers IPv4/IPv6 Address Plan – summarised, dual-stack, hierarchically allocated Security Architecture Guide – segmentation tables, object-based FW rules, crypto standards Routing & Service Flow Docs – Core Banking, SWIFT, Digital channels, UC, Branch/ATM paths Procedure Playbooks – onboarding branches/cloud VPCs, DR fail-over, patch-window checklist ❌ CLI configurations and QoS policies are out-of-scope (architecture only). 🧪 Mandatory Qualification Round Submit all required artefacts via this form: 👉 https://forms.office.com/r/4cCw88zP4c 🖼️ Digital Topology Diagram – DC, campus, branch, cloud edges & security zones 📝 One paragraph per major service – rationale, resiliency & security approach 📋 Routing, Overlay & Security Controls List – protocols, segmentation, crypto, automation hooks ✅ Service Checklist – confirm every item in the RFP is covered ⚠️ Only complete form submissions are reviewed. ❗ Important Eligibility Notice – Read Before Applying This contract demands proven senior-level expertise in banking/financial-sector network & security architecture . If you do not meet all Ideal Candidate criteria—hands-on banking designs and the certifications listed below— please do not apply . Junior or incomplete submissions will be disqualified without review. ✅ Ideal Candidate 10 + years designing regulated financial networks & security Certifications: CCIE (Enterprise or Security) / JNCIE-SP and CISSP or CISM ; PCNSE or NSE 7 is a plus Demonstrable PCI-DSS 4.0 and SWIFT CSP project history Comfortable with NetDevOps tooling and hybrid-cloud fabrics 💰 Remuneration 💵💵 USD $$$$ + — premium project rate, fully commensurate with senior-level experience ⏳ Timeline 4 weeks (possible 1-week extension if agreed at kick-off) Note: This is a short-term, deliverable-based engagement. It is not a full-time role or permanent position. 📍 Work Mode Remote; overlap with IST business hours preferred 📬 How to Apply Complete the qualification form → https://forms.office.com/r/4cCw88zP4c . Short-listed candidates will be contacted for a technical interview and SOW alignment. Show more Show less

Job Summary The role involves providing L1/L2 technical support to various clients, while working on a ticket management system & log their time accurately daily. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Experience : 7-10 Years Work Mode : WFO Responsibilities The MSSQL SQL Developer plays a crucial role in designing, implementing, and maintaining the MSSQL database for our organization. This role involves working with other teams to understand their database requirements, writing and optimizing SQL queries, and ensuring data integrity and performance. The MSSQL Developer will also be responsible for database administration tasks, such as backups, security, and troubleshooting. Candidate Must Have Following Skills Candidate must have MIN 7 years experience with Sql developer profile. DB design /Stored Procedures/ Triggers / Tables /Query plan. Good understanding on SQL Queries / Joins / Indexes / Jobs etc. Analyze slow or poorly performing queries and optimize them for improved database efficiency. Stay Updated with the latest MSSQL developments, trends, and best : Database Design : Design, develop, and implement MSSQL databases based on the organization's requirements, ensuring data models are efficient and scalable. SQL Query Optimization : Write, optimize, and maintain complex SQL queries to retrieve and manipulate data efficiently. Maintain comprehensive documentation of the database schema, configurations, and procedures. Plan and execute database version upgrades and patch installations as needed. Data Security : Implement and manage database security measures, including access control, encryption, and auditing, to protect sensitive data. Performance Tuning : Monitor and analyze database performance, identifying and resolving bottlenecks and optimizing database queries and configurations for improved performance. Data Migration : Plan and execute data migration projects when necessary, ensuring data consistency and minimal downtime. Troubleshooting : Investigate and resolve database-related issues and errors, collaborating with other teams to diagnose and fix problems. Collaboration : Collaborate with software developers and other stakeholders to understand their database requirements and provide support in database-related tasks. (ref:hirist.tech) Show more Show less

1. Cat 6 & fiber cable laying 2. Cat 6 patch panel termination 3. I/O and RJ 45 termination and testing. 4. EPABX / voice call testing/ shifting and installation. 5. CCTV installation and testing. 6. Wifi installation and testing.

Location: Hyderabad, India Department: Global ITSM Team Shift: 24x7 Roster-Based (Rotational) Position Overview We are seeking a proactive and technically proficient Level 2 Service Desk Engineer to join our Global ITSM Team in Hyderabad. The ideal candidate will bring hands-on experience with enterprise technologies, strong troubleshooting skills, and a commitment to delivering high-quality IT support in a dynamic 24x7 global environment. Key Responsibilities : Networking & Infrastructure Strong understanding of Cisco Meraki configuration and troubleshooting. Experience managing virtualization platforms such as Proxmox and Hyper-V. Proficient in patch management and vulnerability remediation for Linux and Windows systems. Skilled in troubleshooting web servers and applications, including Tomcat, Nginx, and Apache. Experience managing PostgreSQL databases, including backup, recovery, and performance optimization. Resolve issues related to Windows Server, Active Directory, Linux, O365, and other enterprise systems. Collaboration & Productivity Tools Expertise with Office 365, including Exchange Admin, SharePoint, and Teams. Handle user onboarding, including account provisioning and hardware setup. Security & Access Management Exposure to Beyond Trust PAM solutions is preferred. Understanding of access control principles and security best practices. Cloud Platforms Foundational knowledge of AWS setup and administration. AWS certification is a plus. General IT Support Handle Level 2 incidents, service requests, and escalations within a 24x7 environment. Serve as an escalation point for complex technical issues from L1 support. Collaborate closely with Level 3, DevOps, and Compliance teams to ensure end-to-end issue resolution and adherence to operational standards. Infrastructure Monitoring & Observability – Monitoring Tool Exposure In-depth experience configuring and managing enterprise-grade observability and monitoring tools, especially Datadog. Design and maintain dashboards, alerts, and automated reports to enhance system performance visibility and enable proactive incident management. Optimize monitoring configurations for scalability, real-time reporting, and hybrid cloud/on-Prem environments. Integrate monitoring platforms with ITSM systems, ticketing tools, and collaboration platforms for streamlined operations. Collaborate with DevOps, Infrastructure, and Compliance teams to ensure monitoring aligns with performance and policy requirements. Proficient in Visio or draw.io for creating network diagrams and technical documentation. Documentation & Compliance Maintain up-to-date documentation, SOPs, and knowledge base articles. Ensure adherence to ITIL best practices and organizational compliance standards. Mentorship & Team Collaboration Support onboarding and training of new team members. Collaborate with global IT teams across multiple time zones to ensure seamless support delivery. Required Skills & Experience 2–4 years of experience in a Level 2 IT support or service desk role. Experience working in 24x7 shift-based global IT operations. Strong diagnostic and troubleshooting abilities under pressure. Ability to work independently and manage priorities effectively. Excellent verbal and written communication skills with a professional demeanor. Soft Skills High emotional intelligence and tact in handling sensitive or high-impact issues. Strong collaboration and stakeholder management skills. Curiosity-driven and adaptable to evolving technologies and tools. Show more Show less

About Omnicom Global Solutions - Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey. Let’s build this together! Role Overview We have an exciting opportunity for an Analyst, Vulnerability Management at our Hyderabad office. This role is central to maintaining and enhancing Omnicom’s cybersecurity framework by overseeing vulnerability assessments, remediation guidance, and program governance. As a Vulnerability Management Specialist, you will drive day-to-day scanning operations, review security exposures, and ensure that the organization’s attack surface is minimized through proactive analysis and mitigation. You’ll also collaborate on vendor assessments and support strategic improvements to our enterprise vulnerability management program. Key Responsibilities Maintain and operate vulnerability scanning tools and associated processes. Conduct regular scans and assessments of enterprise environments to detect security vulnerabilities. Review findings, prioritize risks, and recommend remediations or security patches in coordination with IT and security teams. Develop and present exception and management reports; track remediation status and escalate unresolved risks. Assist in creating and maintaining quality metrics and dashboards for vulnerability program performance. Monitor vendor and third-party security postures; support governance and compliance protocols. Collaborate with cross-functional teams to support risk mitigation strategies and secure configuration management. Contribute to the evolution of Omnicom’s next-generation vulnerability management and threat detection frameworks. Required Qualifications 3–5 years of experience in vulnerability management, information security, or a related discipline. Proficiency with vulnerability scanning tools such as Qualys, Tenable, or Rapid7. Familiarity with patch management workflows and remediation lifecycle practices. Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO 27001, CIS Controls). Ability to analyse technical findings, assess business impact, and provide actionable remediation guidance. Effective communication skills with experience in stakeholder engagement and reporting. Detail-oriented with strong problem-solving skills and the ability to work independently or in a team setting. Preferred Qualifications Security certifications such as CompTIA Security+, CEH, or equivalent. Exposure to vendor risk management and third-party security assessment. Experience with ITSM tools and ticketing systems for remediation tracking. Show more Show less

Role: Oracle ERP Functional Support Consultant Location: Remote Duration: 7 months Key Essential Skills: Deep experience (5+ years) with core financial modules: Accounts Payable (AP), Accounts Receivable (AR), Cash Management (CE), Fixed Assets (FA), Intercompany (ICO), Accounting Sub Ledger (ASL), General Ledger (GL), Oracle Tax (ZX) Experience with reporting tools: BI Publisher, OTBI, FRS ERP System Support & Configuration Relevant experience working in financial/commercial roles, preferably within the insurance sector Hands-on experience in supporting and configuring Oracle ERP for finance teams Experience managing security, patching, updates, and integrations Strong troubleshooting and root cause analysis across Oracle ERP and data interfaces Experience coordinating with Oracle Support for resolution Systems Integration & Data Flow Understanding of how data transfers between Oracle modules and related applications Familiarity with data mapping, ETL, or middleware tools Desirable Skills: Ability to translate technical information to non-technical individuals is essential, as well as the ability to present this to a range of audiences at different levels of the organisation in a clear and concise way Excellent communication skills Familiarity with project delivery methodologies (Agile/Waterfall) Knowledge of Oracle quarterly updates/patching processes Experience with offshore or nearshore collaboration models Overview: We are currently hiring to provide backfill ERP Oracle support to our client an insurance provider, manage change implementation, and fulfil best practice approach and governance over this technology. Within this role you will be expected to have a strong understanding of our insurance industry and how the Oracle technology supports both the central and business unit finance functions. This position sits within a team of hybrid technical/functional specialists, supporting Oracle Cloud software services. Role & Responsibilities: Manage, from both technical and functional perspective, Oracle ERP in support of Finance function; including security, updates, process development and documentation etc. Design and configure Oracle ERP in order to deliver and maintain a solution that best accommodates the needs of the business Supporting the Business through their key financial processes ensuring that the system is effectively supporting their needs Monitor and maintain the Oracle systems ensuring that processes are operating effectively and that data is transferring between the various applications correctly Problem and incident management of issues arising on the Oracle platform as well as the data movements between the different systems. Working effectively with other areas of Group IT to ensure that changes and issue resolution are performed effectively and efficiently Problem solving to identify and resolve issues associated with Oracle applications and related components Active engagement in the planning, scoping, managing and creation of deliverables as part of a team supporting / implementing ERP functionalities Delivery of tasks related to the Oracle technology including support, change and test related activities Where appropriate, be involved in the requirements gathering process, providing guidance and support to ensure decisions are made in line with strategy and standards Help to establish best practices around the support of the Oracle platform working with project teams and business partners Liaising with Oracle Support to ensure issues are effectively resolved and to assist in the implementation of ongoing patch changes on the platform Show more Show less

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Business Unit Cubic Corporation Company Details When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details Job Summary: The Systems Administrator plays an integral role in the deployment team. Assists in system architecture, design, integration, and development. The administrator assures systems are well-behaved and all system platform operating systems (Windows, AIX, UNIX, LINUX, etc.) remain current and secure. In addition, the administrator role ensures that upgrades and installations are well-rehearsed and documented prior to conducting official installations. The administrator is the key liaison who works closely with colleagues and customers to ensure systems in-house or deployed Nextfare suite products software, and peripherals are kept current and functional. This position works under general supervision and direction. “This role requires an employee to work on a rotational basis (24/7) that includes night shifts and fixed weekend, including Saturday and Sunday shifts (12 hours a day or 12 hours evening/night during weekends) and the rest of the weekdays 9 hours, total of 40 hours a week. Such an employee would have 4 days working and 3 days weekly OFF” Essential Job Duties And Responsibilities Performs day-to-day system administration Monitors and manages system health checks, OSs, and system software. Assists the Network administrator as needed with LAN, WAN, and Internet. Manages and controls Software licenses. Maintains secure backend systems and LANs. Provides guidance and recommendations on all backend OS’s. Provides Windows, UNIX, LINUX, AIX, and NT-based platforms. Installs and configures system backup/restore/failover software (NetBackup/Veritas/Legato, etc) and hardware. Conducts performance tuning; optimization of resource configuration – All platforms and LAN. Supports the configuration of Routers, Firewalls, and Load Balancers. Assists in the installation and configuration of databases. Assists in installing and configuring monitoring software such as Big Brother, etc. Applies the system OS and DB. patch sets Installs Oracle database software General Duties And Responsibilities Comply with Cubic’s Quality Management System Comply with Cubic Occupational Health, Safety, and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organisation Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements Three-year/Four-year college degree in computer science, or a related technical field. Two years of systems administration experience. Knowledge and experience administering various Windows and UNIX Operating Systems. Extensive knowledge and experience in LAN network engineering – TCP/IP, internet. Must have extensive knowledge and experience with HP and Sun UNIX platforms, as well as experience implementing UNIX and LAN security measures (including firewalls). In-depth understanding of System Administration methodology and principles. Must be a self-motivator, good working knowledge of common programming languages (C/C++, Java, PERL, RUBY). The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type Employee Show more Show less