Are you looking for non-voice customer service jobs in GurgaonDo you have strong communication skills in Hindi and EnglishFusion CX is hiring Customer Support Associates for a non-voice process in Gurgaon, India. If you are eager to start or grow your career in a dynamic work environment, this is the perfect opportunity to become a part of a global company leading customer service and customer experience worldwide. At Fusion CX, we believe in delivering top-tier customer service and are looking for passionate individuals to join our expanding team as a customer support associate. If you are searching for call center jobs in Gurgaon, apply today and be part of an innovative and customer-focused company! Job Description - Customer Support Associate As a Customer Support Associate in Gurgaon, you will handle customer queries efficiently through a non-voice process, ensuring excellent service and prompt resolutions. Your role will involve interacting with customers professionally while maintaining accuracy in documentation. Key Responsibilities: Respond to customer inquiries through written communication channels. Maintain high accuracy and attention to detail while handling customer concerns. Work efficiently in a fast-paced environment with a problem-solving approach. Ensure customer satisfaction through professional and courteous interactions. Follow company guidelines and procedures to handle customer concerns effectively. Job Requirements - Customer Support Associate Qualifications Experience: Graduation is mandatory (within the last five years). Freshers are welcome to apply. Strong written and verbal communication skills in Hindi (mandatory) and basic English. Comfortable working in rotational shifts (no transport facility provided). Job Details: Work Mode: Work from Office Process Type: Non-Voice Working Days: 5 Days a Week Location: Gurgaon, India ((People from nearby locations are preferred) Why Join Fusion CX If you are searching for call center jobs in Gurgaon, Fusion CX offers a fantastic platform to build a career in customer service. Join us as a non-voice non-voice customer service associate in Gurgaon, India. Here is why you should be part of Fusion CX in Gurgaon: Career Growth: We provide structured training and career advancement opportunities. Dynamic Work Environment: Work in a professional, fast-paced, and supportive setting. Stable Job Opportunity: Secure a full-time role with a trusted CX company. Inclusive Workplace: Join a diverse and friendly team that values your skills and dedication. Apply today to start your journey with Customer Support Associate jobs in Gurgaon at Fusion CX!

Are you an experienced customer service professional searching for team leader jobs in MohaliAre you ready to lead dynamically and excellently and plunge into an exciting journey with a global CX companyIf so then we have an ideal role for you! We seek an experienced call center operations Team Leader to join our Mohali team. With your exceptional leadership and team-handling skills, you will drive our operations to deliver outstanding service to our clients, guiding a committed team toward operational excellence. Fusion CX Mohali is the destination for seasoned professionals seeking growth-oriented call center jobs or BPO jobs. So, join an excellent team of customer experience professionals and a global CX transformation company with leading industry clients, creating exceptional customer experience. Key responsibilities of the Call Center Operations Team Leader in Mohali: Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics. Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness. Motivate and manage team members to create a positive, high-performing work environment. Oversee process and metric management to maintain optimal operational performance. Conduct performance evaluations, offering feedback and strategies for continuous team improvement. Job Requirements: Experience, qualities, and competencies required for the Call Center Operations Team Leader role in Mohali At least one year of experience as a Team Leader within a BPO or call center environment. Hands-on experience in managing both outbound and inbound call center operations. Outstanding leadership capabilities with a proven track record in team management and development. Expertise in process improvement and metric management to drive operational success. Why Join Fusion CX Fusion CX empowers leaders and teams to excel. Joining us as a BPO Call Center Team Leader means you will be at the heart of our operations in Mohali, where your leadership will directly impact our success and growth. We offer a supportive and dynamic work environment where your skills and contributions are valued and recognized. Are you currently looking for team leader jobs in MohaliIf yes and leading a team to achieve exceptional results ignites your passion, this is the place to grow your career. Fusion CX is where you can make it happen.

Are you searching for highly-rewarding retail healthcare jobs in customer service or team leader jobs in MumbaiAdvance your career in the customer care industry in the vibrant city of Mumbai with Fusion CX. We are seeking a driven Team Leader to head our Retail Health team. This retail healthcare role can be your next career milestone if you possess a genuine passion for healthcare, stellar communication skills, and the expertise to navigate a team toward triumph. Join our dynamic team and grow your career with best-in-class professionals in the customer service industry in a global CX transformation company. Apply now! Job Description A Team Leader of the Retail Health team will perform the following functions and activities: Inspire and lead a customer care team, emphasizing collective goals and identifying opportunities for new training and skills development. Assist team members with queries, ensure adherence to quality standards, and maintain compliance with guidelines. Organize team meetings to keep the team informed about best practices and expectations. Uphold patient satisfaction by engaging with patients, addressing inquiries, and resolving complaints efficiently. Job Requirements Here is the list of qualifications and qualities of an ideal candidate for the role of Retail Health Team leader in Mumbai: A Graduate degree in a Science-related field is required. A minimum of two years of proven experience in a Team Leader role. Exceptional command of verbal and written communication. Proficient in using Microsoft Office applications, including Word and Excel. Why Join Our Team in Mumbai: This role is not just a job but a chance to significantly impact patient satisfaction and healthcare services. Are you seeking team leader jobs in MumbaiDo you want to elevate your career by joining a high-performing retail health team and in a healthcare job in the Mumbai customer service industryJoin us at Fusion CX as a team leader serving a retail health brand and contributing to a culture that values innovation, compassion, and a drive for excellence. Your leadership will directly influence our team s performance and the quality of care our patients receive. If you re ready to take your career to new heights in an environment that celebrates your skills and dedication, apply now and become an integral part of our Mumbai team.

Are you an individual who is sociable, leadership-oriented, and experienced in the healthcare processesAre you searching for customer service or team leader jobs in Mumbai or healthcare jobs in the Mumbai customer service spaceIf you answer yes, here is an ideal team leader role for you! We are offering a fantastic opportunity for such individuals to join us as Team Leader for a healthcare revenue cycle management (RCM) client in Mumbai. In this role, you will be pivotal in steering a team of Representatives toward engaging customers and achieving satisfaction, contributing significantly to the team s success and the organization s goals. Job Description A Team Leader in the healthcare revenue cycle management or RCM team will perform the following duties: Guide a dedicated team of Representatives, providing clear direction, instruction, and motivation. Drive the team to achieve critical results that align with organizational and business objectives. Leverage your understanding of individual team members strengths, weaknesses, and motivations to maximize team performance. Oversee task completion and ensure the achievement of desired account outcomes. Job Requirements A successful Team Leader for the healthcare revenue cycle management (RCM) team will require the following qualifications, experiences, and skills: A Bachelor s degree is desired, preferably in a healthcare-related field. Strong communication and organizational abilities. Proficiency in the Microsoft Office suite, particularly Excel. High energy, passion, and a proven track record of meeting quotas. Advanced proficiency in English. At least two years of experience in a team lead or supervisory role. Minimum 1 year of experience in revenue cycle management (RCM) within healthcare. Exceptional written and verbal communication skills, with the ability to manage deadlines and compile reports. In-depth understanding of performance metrics and excellent decision-making skills. Why Join Our Team: As a team leader in our healthcare-focused process at Fusion CX, you will have the chance to cater to clients needs and harness your natural leadership skills to manage representatives handling RCM or revenue cycle management. We value the experience and knowledge that comes with a healthcare background, and we are eager to integrate such expertise into our team. So, if you are searching for US healthcare jobs in Mumbai customer service or team leader jobs in a global customer experience company, join us. You will enjoy a dynamic RCM team leader role where your contributions directly impact our operational success and where your capacity for decision-making and time management is utilized and developed. We look forward to having you on board if you seek a role where your leadership can flourish and drive results.

Are you seeking a customer service job in HowrahAre you ready to take your career to the next levelWe re on the lookout for passionate Customer Service Executives to join our growing team in Howrah. If you are looking for call center jobs in Howrah with a dynamic work environment, this is your chance to work for a leading CX company and become a customer experience professional. At Fusion CX, we offer not just a job but a pathway for growth, along with competitive pay, excellent shift allowances, and the chance to make a real impact on customer experiences. Multiple openings; apply now! Job Description Key Responsibilities of the Customer Service Executive in the Howrah team: Handle inbound calls from customers, assisting with their inquiries and providing solutions. Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform. Maintain high levels of customer satisfaction through clear, efficient, and empathetic communication. Ensure accurate data entry and timely follow-up on customer requests. Adhere to company policies, guidelines, and quality standards. Job Requirements Required skills, qualifications, and experience to excel in the role of Customer Service Executive in Fusion CX Howrah: Qualifications and Experience: Prior experience in customer service or BPO is preferred but not required. Excellent communication skills in both Hindi and English. Comfortable working in a fast-paced, target-driven environment. Working Conditions: Work-from-office position at Webel IT Park, Ankurhati, Howrah. A formal dress code is required. Application Requirements: Please bring the following documents for the interview: Updated Resume Original Aadhar Card PAN Card Bank Account Details Last Educational Qualification Certificate Why Join Fusion CX If you are looking for customer service associate jobs in Howrah with great salary packages, shift allowances, and career growth opportunities, look no further. We offer a supportive work environment where your contributions are valued, along with the chance to grow with a global customer experience transformation company working for an established eCommerce platform. Apply now and join us for an exciting career in customer service!

Are you looking for rewarding customer service jobs in HowrahFusion CX is expanding its team in Howrah and is looking for dedicated Customer Service Associates to join us in Howrah! This is an exciting opportunity for freshers and experienced candidates with excellent English communication skills and a passion for providing high-quality customer service. Join us as a customer service associate to level up your career with a global customer experience and customer service leader. If you re seeking customer service job vacancies in Howrah, join Fusion CX and be part of a team dedicated to transforming customer experiences. Role responsibilities Customer Service Associates in Howrah Manage Voice Support to customers. Should have a High level of attention to detail and accuracy. Job Requirements: Preferred candidate profile for Customer Service Associate role in Howrah Bachelor s degree Excellent English communication skills. Must be willing to work the night shift A minimum typing speed of 30 words per minute in English. Capable of handling a high number of inbound and outbound calls. Must be willing to work in the office Candidates preferred from Howrah district A candidate who are pursuing their graduation from distance learning too can apply but ensure that examinations are after 06 months from the date of joining. Freshers can also apply.

Launch your career in the customer service industry with an exciting opportunity at Fusion CX, Durgapur. We re assembling a survey team for a premier telecom industry player and looking for fluent Bengali speakers committed to customer service excellence. If you ve completed your higher secondary education and are eager to make a difference, we welcome you to join our team as a Customer Service Associate in Durgapur and experience growth firsthand. Job Description Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate. Assist customers during the survey process, addressing their questions and concerns. Accurately record customer responses, contributing to the quality and reliability of our data. Maintain a positive, professional demeanor in all customer interactions, embodying the company s commitment to service excellence. Follow all feedback collection guidelines and procedures, adhering to the company s protocols, standards, and schedules. Work collaboratively with your team to meet and exceed performance targets and service objectives. Job Requirements A minimum educational qualification of Higher Secondary (12th grade) or equivalent. Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor. Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours. Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure. Why Join Fusion CX in Durgapur Joining Fusion CX means becoming part of a dynamic team dedicated to making an impact in the telecom industry. Our customer service associates in Durgapur are crucial in gathering insights that drive improvements and customer satisfaction. You will have the chance to develop your communication skills, learn about the telecom sector, and contribute to a leading company s success. If you are ready to embark on a rewarding career path and grow with us, Fusion CX in Durgapur is your place.

Looking for customer care executive jobs in Mumbai that offer meaningful career growthAt Fusion CX, we re all about creating extraordinary customer experiences, and as an Annual Well Visit Coordinator in Mumbai, you will be at the heart of this mission. In this role, you will ensure patients receive the best healthcare coordination, making a real difference in their lives. If you are searching for customer service jobs or healthcare jobs in Mumbai and are ready to embark on a fulfilling career in healthcare support, this position offers you the perfect opportunity to grow professionally in a vibrant, innovative, and supportive environment. Multiple openings await. Apply now! Job Description: As an Annual Well Visit Coordinator in Mumbai, your duties will include: Patient Coordination : Schedule and organize regular health check-ups for patients. Test Assessment Management : Oversee the completion of all required tests and assessments. Post-Visit Follow-Up : Communicate with patients after their appointments to address any additional needs or concerns, providing continuous support. Job Requirements: Here are the attributes and qualities required to perform the Annual Well Visit Coordinator role in Mumbai: Experience : Minimum six months in a non-clinical role; freshers with excellent communication skills are also welcome to apply. Communication Skills : Strong verbal communication, with proficiency at Versant 5 or above in international communication. Detail-oriented : Capable of managing schedules, tests, and follow-up activities with a high level of accuracy and attention to detail. Customer Service Mindset : A genuine passion for ensuring patient satisfaction and delivering excellent service. Why Join Fusion CX If you are seeking customer care executive jobs in Mumbai, join us. Joining as the Annual Well Visit Coordinator in Mumbai, you will experience working with a highly dynamic team and innovating in customer experience in a global customer experience company. Here, you will experience and enjoy: Employee-Centric Culture : At Fusion CX, our employees are our most valuable asset. We offer a supportive and inclusive work environment where your contributions are valued. Career Development : Benefit from continuous learning and development opportunities to help you grow and succeed in your role. Competitive Benefits : Enjoy a competitive salary, comprehensive benefits, and recognition for your hard work. Global Experience : Be part of a team that s redefining customer experiences, where you ll have the chance to work on innovative projects that make a real impact. Apply for the customer care executive role working as an Annual Well Visit Coordinator in Mumbai to jumpstart your career and be part of a global CX company.

Are you looking for customer service jobs or want to begin or kickstart your career in healthcare experience or supportHere is your chance to join a global CX transformation company as a customer care executive for appointment coordination and follow-ups with patients at Fusion CX in Mumbai. At Fusion CX, we believe that exceptional customer experiences start with exceptional people. As an Appointment Coordinator, you ll be the key to ensuring patients receive timely and seamless healthcare support. If you are eager to build a rewarding career in healthcare support while contributing to a global company that values innovation and employee growth, this role in Mumbai is perfect for you. Multiple positions are open! Seize the opportunity and apply now! Job Description As a customer care executive for appointment coordination and follow-ups or as an appointment coordinator in Mumbai, your responsibilities will include: Appointment Scheduling: Coordinate and schedule patient appointments efficiently. Reminder Services: Send timely reminders to patients about their upcoming appointments. Follow-Up Coordination: Follow up on missed appointments and reschedule where needed. Healthcare Coordination: Work closely with healthcare providers to track all patient interactions and ensure all necessary actions are taken to offer a seamless patient experience. Job Requirements: To excel as an appointment coordinator or customer care executive for an appointment scheduling role in Mumbai, you should possess: Experience: More than one year of non-clinical experience. Freshers with excellent communication skills are encouraged to apply. Communication Skills: Strong verbal skills, with proficiency at Versant 5 or above in international communication. Organizational Skills: Ability to manage appointments, reminders, and follow-up processes efficiently and accurately. Customer Service Orientation: A strong passion for providing exceptional service and ensuring patient satisfaction. Why Join Fusion CX If you are exploring customer care executive jobs in Mumbai, here is why Fusion CX should be your top choice: Employee-Centric Culture: We prioritize the well-being and growth of our employees. Moreover, we offer a supportive and inclusive environment where your contributions are appreciated. Career Advancement: Access to continuous learning and career development opportunities to help you excel in your role and grow professionally. Competitive Benefits: Enjoy competitive pay, comprehensive benefits, and recognition for your hard work and dedication. Global Impact: Join a team revolutionizing customer experience with opportunities to work on innovative projects that make a tangible impact. Apply now for the customer care executive role specializing in Appointment Coordination and Follow-ups in Mumbai. Make a real impact, build a stellar career, and be a part of Fusion CX s exciting journey! Hurry; multiple positions await!

Are you fluent in AssameseAre you a fresher or a more experienced professional currently looking for jobs in DurgapurDo you easily connect with people and are passionate about building a career in the customer service industryFusion CX invites you to apply for a job in Durgapur as an Assamese-speaking Customer Support Representative to be part of a memorable journey transforming customer experiences worldwide with a global team in fifteen countries. Join our dynamic team and make an impact by providing outstanding assistance to our customers. This is an ideal opportunity to develop your career in the customer service field, whether you re a recent graduate or experienced professional. Apply now and become part of a vibrant and inclusive workplace in the city of Durgapur. Job Description Key Responsibilities for an Assamese-speaking Customer Support Representative in Fusion CX Durgapur: Voice Support : Deliver excellent voice support to customers, addressing their needs and inquiries. Attention to Detail : Maintain high accuracy and attention to detail in all customer interactions. Job Requirement Preferred Candidate Profile for the Assamese-speaking Customer Support Representative in Durgapur Education : Bachelor s degree preferred. However, candidates pursuing distance learning can apply if exams are scheduled for 6 months post-joining. Skills : Strong English communication skills and interpersonal abilities. Availability : Willingness to work rotational shifts and commitment to working from our office. Experience : Freshers are welcome to apply! Why Join Fusion CX At Fusion CX, we foster a supportive, inclusive environment dedicated to employee growth. Joining us as an Assamese-speaking customer service representative at Fusion CX Durgapur offers incredible opportunities for people. This job in Durgapur offers you a chance to thrive in a progressive environment and work with an experienced team to build an excellent customer service career. Here s what you can expect: Career Development : Explore numerous growth opportunities within the customer service industry. Work-Life Balance : Enjoy a structured CTC and a consistent 6-day work week. Supportive Team Culture : Join a team that values excellence in customer experience and continuous learning. Take the next step in your career with one of the best jobs in Durgapur. Apply today to be part of Fusion CX s mission to enhance customer experience!

If you are seeking a trainer job in Howrah to make your place in the customer service industry, step into this role and build a rewarding career at Fusion CX! Join us as a trainer for a renowned eCommerce process in Howrah. If you have an innate passion for training and developing talents, this job vacancy in Howrah is your chance to shine and build a career in a global company transforming customer experience. Here, your expertise will help empower Customer Service Representatives (CSRs) to deliver outstanding customer experience. Dive into the exciting world of trainer jobs in Howrah and make a difference every day! Job Description: Here are key responsibilities of the eCommerce trainer in Howrah: Conduct comprehensive training programs from start to finish for new and existing CSRs. Deliver engaging classroom and blended training sessions that add value to learners. Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor. Design and prepare training materials that effectively convey key concepts. Generate insightful training reports to monitor progress and areas for improvement. Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training). Respond to and resolve operational issues as they arise during interactions with Operations. Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions. Provide necessary floor support as per process requirements. Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions. Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah. Job Requirements: Here are the required qualities and attributes of an eCommerce process trainer in Howrah: Graduate in any field. Minimum 1-2 years of documented experience in telecom processes or the BPO industry. Willingness to work in 24/7 shifts and six days a week. Flexibility to accommodate varying schedules and shifts. Excellent written, oral, and presentation skills. Proficient in MS Office applications.

Are you looking for a truly rewarding trainer job in Durgapur? Do you want to level up your career in the customer service industry? Unlock your potential at Fusion CX as a Trainer in Durgapur with a global CX transformation company! If you are passionate about shaping talent and enhancing customer service skills, this Durgapur job vacancy is your opportunity to build an impactful career in the customer service industry. Join a dynamic team working as a trainer in Durgapur with a renowned eCommerce client. Here, your contributions will empower Customer Service Representatives (CSRs) to deliver exceptional experience. Embrace the chance to grow in a vibrant workplace that values innovation and collaboration. Apply now! Job Description: The trainer for the eCommerce process in Durgapur must perform the following duties: Conduct comprehensive training programs from start to finish for new and existing CSRs. Deliver engaging classroom and blended training sessions that add value to learners. Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor. Design and prepare training materials that effectively convey key concepts. Generate insightful training reports to monitor progress and areas for improvement. Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training). Respond to and resolve operational issues as they arise during interactions with Operations. Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions. Provide necessary floor support as per process requirements. Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions. Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah. Job Requirements: An ideal candidate must possess the following attributes for the role of eCommerce trainer in Durgapur: Here are the required qualities and attributes of an eCommerce process trainer in Howrah: Graduate in any field. Minimum 1-2 years of documented experience in telecom processes or the BPO industry. Willingness to work in 24/7 shifts and six days a week. Flexibility to accommodate varying schedules and shifts. Excellent written, oral, and presentation skills. Proficient in MS Office applications. Why Join Fusion CX At Fusion CX, we are committed to your growth and success. Enjoy a supportive environment that fosters innovation with comprehensive training and career advancement opportunities. This trainer job in Durgapur will allow you an opportunity to work with a leading eCommerce client and a dynamic team in a global CX company, transforming employee and customer experiences worldwide. If you are ready to take the next step in your career, explore Durgapur job vacancies for trainers and other exciting roles in Fusion CX. Apply now and be part of our transformative journey!

Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are searching for an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences! Job Description Ecommerce Trainer Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani: Responsible for conducting end-to-end training programs Deliver classroom and blended programs that add value to the learner and their business area Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor Preparing and designing Training Materials Generates training reports Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training) Respond to and resolve issues arising out of interactions with Operations Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised. Floor support as per the process requirements Coordination with different LOBs in preparation for TNA Feedback and sessions are to be conducted as per the requirement BQM Management Nesting Compliance. Job Requirements Ecommerce Trainer Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani: Graduate in any field Min 1-2 years experience in the telecom process/BPO industry (on paper) Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts. Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.

Are you searching for recruiter jobs in Mumbai with an exciting opportunity to grow in a dynamic, fast-paced environment? At Fusion CX, we are redefining customer experience by integrating cutting-edge tools and technology with a human touch. We are currently searching for a dynamic and experienced recruiter in Navi Mumbai to join us. As part of our growing team in Navi Mumbai, you will play a critical role in finding and hiring the right talent to support our customer experience transformation initiatives. If you are passionate about recruitment and want to make a real impact, this is the perfect opportunity! Apply now! Job Description As a Recruiter at Fusion CX in Navi Mumbai, your key responsibilities will include: Sourcing Candidates: Actively sourcing top talent through job boards, social media, and networking events to build a diverse talent pool. Screening & Interviewing: Conduct initial screenings and interviews to assess candidate qualifications, cultural fit, and potential contribution to the company. Collaboration: Working closely with hiring managers to understand specific talent needs and provide insights on the current talent market trends. Job Posting: Craft compelling job descriptions and post them on various platforms to attract qualified candidates. Candidate Experience: Ensuring a positive and seamless candidate experience by maintaining consistent communication, providing timely updates, and managing feedback. Data Management: Maintaining accurate records of candidates and recruitment activities in the Applicant Tracking System (ATS). Onboarding: Assisting with onboarding to ensure a smooth transition for new hires into the organization. Job Requirements To succeed in this Recruiter role at Fusion CX in Navi Mumbai, you should have: A bachelor s degree in human resources or any graduate discipline is required. 1-3 years of recruiting experience, ideally in BPO hiring or the Healthcare domain. Experience working with Applicant Tracking Systems (ATS) and managing HR databases. Strong interpersonal, communication, and organizational skills. The ability to work independently and handle multiple priorities in a fast-paced environment. Why Join Fusion CX? At Fusion CX, we value innovation, collaboration, and continuous learning. We offer diverse jobs in Fusion CX Mumbai, and by joining our HR team as a recruiter in Navi Mumbai, you will: Be part of a global company committed to transforming customer experiences across industries. Enjoy a competitive salary, benefits package, and opportunities for professional growth and career advancement. Work in an inclusive environment that encourages new ideas and supports employee development. Play a vital role in building a talented workforce, contributing to Fusion CX s success. If you are ready to take your recruitment career to the next level with a leading customer experience transformation company, apply now for this exciting recruiter job in Mumbai and join our transformative journey at Fusion CX!

Are you a fresher or an experienced looking for customer service jobs in Mumbai? Do you want to begin your career in a global CX company? Fusion CX is offering exciting customer service associate jobs in Mumbai. Fusion CX is seeking empathetic, patient, and persuasive individuals to join our vibrant team as Customer Service Representatives in Mumbai. This role is crucial in providing assistance and protection services to our customers, focusing on explaining claim rejections and resolving concerns. If you re fluent in English and Hindi, possess excellent communication skills, and are passionate about helping others. In that case, we invite you to apply and grow with us in a fast-paced environment. Job Description As a Customer Service Representative for our Mumbai team, you will: Proactively reach out to customers to discuss their policies, answer questions, and address any concerns. Inform customers about claim rejections, explain the reasons sensitively and professionally, and guide them through the resolution process. Provide accurate information on policies, comply with guidelines, and use scripts effectively to meet customer needs. Maintain meticulous records of customer interactions, ensuring data accuracy and compliance with operating procedures. Manage multiple calls and responsibilities efficiently, prioritizing tasks to meet deadlines while maintaining a positive demeanor. Conduct follow-ups as necessary to ensure customer satisfaction and thorough resolution of queries. Job Requirements Here is the list of educational qualifications, skills, and attributes of an ideal candidate for the customer service representative role in Mumbai: Education: Graduates with no prior work experience or undergraduates with a minimum of 6 months of experience post-12th board exams are welcome to apply. Skills: Certification in Versant Level 5. Basic computer literacy and proficiency in MS Office (Word and Excel). Typing speed of 22 WPM with 85% accuracy. Exceptional communication and interpersonal skills. Capability to work both independently and as part of a team. Positive attitude and a strong work ethic. Age criteria: 18 to 38 years. Hiring Process: HR Screening/Filtration. Psychometric test (80% pass rate required). Typing test. Versant test. Operational Interview. Why Join Fusion CX in Mumbai: Joining Fusion CX means becoming part of an organization dedicated to making a meaningful impact on people s lives. Our Customer Service Representatives in Mumbai will play a vital role in assisting and protecting customers, ensuring they receive the support and information they need. We offer: A dynamic work environment where your skills and passion for helping others are valued and nurtured. Opportunities for professional growth and development in the customer service industry. The chance to be part of a fast-growing company and a team committed to excellence and customer satisfaction. If you re looking for a fulfilling career where you can genuinely help people and contribute to their well-being, Fusion CX is the place for you. We offer diverse customer service roles and rewarding customer service representative jobs for people who want to build their careers with a global CX company. Apply today to start your journey with us.

Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Do training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service. Job Description Key responsibilities of the E-Commerce Customer Service Trainer in Howrah: Conduct end-to-end training programs for new and existing Customer Service CSRs. Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas. Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor. Prepare and design engaging training materials. Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer. Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions. Respond to and resolve issues arising from interactions with operations teams. Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns. Provide floor support as required by the process to ensure smooth operations. Coordinate with various LOBs to prepare for Training Needs Analysis (TNA). Provide feedback and conduct sessions as per the requirements. Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period. Job Requirements Essential skills and qualities of E-Commerce Customer Service Trainer in Howrah: Graduate in any field. Minimum of 1-2 years of experience in e-commerce process (documented). Willingness to work 24 7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts. Excellent written, oral, and presentation skills. Proficiency in MS Office products. Why Join Fusion CX in Howrah: At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and significantly impact our team s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.

Are you seeking call center jobs in Gurgaon that offer global exposure and meaningful growth? Fusion CX is hiring in customer service associate roles to join our US telecom support team in Gurgaon. This role is perfect for candidates with up to 2 years of experience in customer service or call centers especially those comfortable handling inquiries across email, chat, and phone. If you have strong English skills and a customer-first mindset, apply now and start your journey with one of Gurgaon s most dynamic job vacancies in customer service with a global CX company. Apply now! Job Description Customer Service Associate Key Responsibilities Ability to conduct the initial triage of incoming requests to resolve customer order questions and inquiries Respond to customer queries over the phone, via email, and/or online chat Provide clear and compassionate support to US-based customers Build rapport while collecting relevant customer and order details Manage intent queues for order services, scheduling, and account inquiries Monitor email and chat channels, ensuring timely response to each inquiry Handle inbound and outbound calls and route issues across internal service teams as needed Identify causes of delays and assign to appropriate resolution owners Work within policy compliance to resolve order constraints with urgency Ensure full resolution and customer satisfaction for every interaction Escalate cases beyond Tier 1 scope to the correct support tier Support feedback loops to internal departments, including product, service delivery, and operations Job Requirements Customer Service Associate Qualifications & Requirements 0-2 years of call center or customer service experience (telecom preferred) Strong English proficiency with solid written and verbal communication skills Confident in handling customer queries over multiple channels Professional, composed, and empathetic in challenging situations Demonstrated computer skills and proficiency with Microsoft tools Why Join Fusion CX? Fusion CX offers a work environment that blends global exposure with individual empowerment. Join us as a customer service associate in Gurgaon. As part of our Gurgaon team, you ll benefit from: A supportive onboarding experience with hands-on training and a comfortable nesting period The chance to collaborate with international teams and serve US-based customers A culture built on flexibility, learning, and career development An inclusive workplace that supports your personal and professional goals A people-first philosophy that values your voice, your effort, and your growth Explore impactful job opportunities in Gurgaon where you can build your skills, grow your career, and thrive with a company that truly invests in you.

Are you an experienced talent acquisition professional looking to expand your impact globally? Fusion CX invites you to apply for this dynamic Assistant Manager Deputy Manager role in Talent Acquisition in the bustling city of Mumbai. In this role, you will take the lead on international hiring for high-volume campaigns, collaborating closely with cross-border teams and contributing to impactful, global recruitment strategies. If you are an immediate joiner with a passion for international recruitment, this talent acquisition job in Mumbai could be your next career milestone! Job Description Position Overview As an Assistant Manager Deputy Manager in Talent Acquisition in Navi Mumbai, you will be hiring for international campaigns and our esteemed clients worldwide. In this role, you will report directly to the site manager. What You ll Be Doing as an Assistant Manager / Deputy Manager in Talent Acquisition in Fusion CX Mumbai: International and Domestic Recruitment : Drive high-volume talent acquisition efforts for international and domestic campaigns, ensuring top-tier candidates for various regions. Global Strategy : Implement recruitment strategies aligned with international talent markets to attract diverse candidates. Stakeholder Collaboration : Partner with hiring managers and other key stakeholders to meet talent demands across multiple regions. Job Requirements As an Assistant Manager Deputy Manager in Talent Acquisition you need to possess skills and qualities to thrive in Fusion CX Mumbai. What We re Looking For the Role of Assistant Manager / Deputy Manager Talent Acquisition Experience : 2-5 years in talent acquisition, with a proven track record in international hiring and high-volume recruitment. Skills : Excellent interpersonal and communication abilities to connect with global talent pools. Mindset : Motivated and adaptable, ready to make an impact on cross-border hiring initiatives. Why Join Fusion CX? At Fusion CX, we re committed to redefining customer experience through human-centric solutions, cutting-edge technologies, and global perspectives. As part of our Talent Acquisition team, you will work on large-scale hiring campaigns, gain valuable global exposure, and drive our mission forward with innovative recruitment strategies. This Assistant Manager Talent Acquisition job in Mumbai is your chance to shape international talent landscapes while advancing your own career. Ready to take on high-impact recruitment projects? Apply today! Join Fusion CX and lead the way in global talent acquisition!

Job Introduction: Job Description of Armed Guard Job Introduction / Roles Responsibilities As a professionally trained Armed Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) Age between 25 to 45 years, Armed and valid license Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Lady Security Guard Job Introduction / Roles Responsibilities As a professionally trained Security Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) for men and 5 ft for women Age between 18 to 35 for fresher and upto 40 for Experienced Security Guard Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Security Guard Job Introduction / Roles Responsibilities As a professionally trained Security Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) for men and 5 ft for women Age between 18 to 35 for fresher and upto 40 for Experienced Security Guard Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Head Guard Job Introduction / Roles Responsibilities As a professionally trained Head Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) for men and 5 ft for women Age between 20 to 35 for fresher and upto 40 for Experienced Security Guard Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Armed Guard Job Introduction / Roles Responsibilities As a professionally trained Armed Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) Age between 20 to 45 and Valid armed with license Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Security Guard Job Introduction / Roles Responsibilities As a professionally trained Security Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) for men and 5 ft for women Age between 18 to 35 for fresher and upto 40 for Experienced Security Guard Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action:

Job Introduction: Job Description of Security Guard Job Introduction / Roles Responsibilities As a professionally trained Security Guard for G4S, you could be a member of the security team responsible for securing premises, such as building sites, courts, shops, warehouses, banks and factories. You would be conducting foot or vehicle patrols, controlling access at points of entry, securing equipment and people, responding to emergency situations, monitoring CCTV, surveillance operative and helping to identify and prevent criminal activity. Protect premises, property, and information Reporting daily to Supervisor with all daily reports as per procedures Ensuring all Policies and Procedures are adhered to at all times All Health, Safety, and Environment instructions are to be adhered to at all times Operating and monitoring security systems Control the entry and exit of individuals, materials, and vehicles Patrol on foot searching for any situations or conditions hazardous to the property or safety of a person at a site Patrol all outside parking areas as required to ensure vehicle safety and to detect an unauthorized person Write appropriate reports as required Benefits and Advantages of Joining G4S Career growth G4S standard uniform Job training and consistent upskilling Salary on the 7th of every month 27 annual leaves Annual Bonus of max 1-month salary Gratuity (after 5 years of service) Accidental insurance up to INR 3 lakhs EPF 12% from employer and 12% from Employee ESI Health Coverage for self & family Pension applicable after 10 years continues services (Retirement age 58 years) In case of death during the services, pension applicable of nominee and 2 children till 25 years age and INR 75k ex-gratia and INR 3,62000/- EDLI benefits Ideal Candidate Minimum Education qualifications is 10th Pass Minimum Height 5 feet and 7 inches (5 7 ) for men and 5 ft for women Age between 18 to 35 for fresher and upto 40 for Experienced Security Guard Physically and Medically fit and look like mature Job Responsibility: The Ideal Candidate: Perform an action: