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VIBGYOR Group of Schools logo
School Parent Service Support VIBGYOR Group of Schools

2.0 - 5.0 years

4 - 7 Lacs

mumbai suburban

Work from Office

Role & responsibilities: Drive parent satisfaction, maximize fee recovery, minimize students leaving and maximum retention. 1. PSR Parent Service Requests KRA: Timely resolution of parent service requests and ensuring maximum parent satisfaction. Tasks: Log and categorize all parent service requests promptly. Acknowledge and initiate action within 24 hours. Route queries to the appropriate department with clear context. Track SLA-based closure timelines for each ticket. Conduct satisfaction checks post-resolution. Update parents proactivelydont wait for them to follow up. Maintain data for feedback trends and escalations. Ensure that a service request is raised for every parent query, reques...

Posted 3 months ago

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