Yamuna Nagar, Surat
INR 0.24 - 0.26 Lacs P.A.
Remote
Full Time
🎯 Core Objectives:You are hiring a tech-savvy, multi-tasking executive who will: Manage and automate backend operations (CRM, Projects, WhatsApp) Support customer communication (telecalling + WhatsApp) Ensure follow-ups, task updates, and smooth order management 🔧 Key Responsibilities:CRM Management (Zoho CRM): Add/update leads and customer details Track inquiry status, payment follow-ups, and call notes Maintain clean and structured data Zoho Projects Operations: Create & update tasks for dispatch, challan delays, pending orders Ensure deadlines are tracked and reports are updated WhatsApp Automation (WABA): Use tools like DoubleTick or AiSensy to run campaigns and updates Trigger auto-messages for leads, reminders, order status Telecalling & Customer Support: Call leads and clients for inquiries, updates, and feedback Handle queries calmly in Hindi + basic English Record all calls/follow-ups in CRM Workflow Automation & Reporting: Understand tools like Zoho Flow / Make.com Help automate day-to-day repetitive tasks Send daily summary reports to you or managers ✅ Required Skills:Fluent in Hindi, basic English Knows Excel/Google Sheets Understands internet tools like Google Forms, Gmail, Drive Eager and fast learner for tools like Zoho, WABA tools, and APIs Organized and responsive with strong follow-up discipline
Surat
INR 1.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities Manage back office operations, ensuring efficient workflow and timely completion of tasks. Coordinate with team members to achieve project goals and objectives. Maintain accurate records and databases using computer software applications. Provide administrative support to senior staff as needed. Ensure effective communication among team members through verbal and written means (Hindi & English).
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