*DO NOT APPLY IF YOU ARE LOOKING FOR SOME OTHER JOB OPPORTUNITY, THIS POST IS ONLY FOR CRM ROLE* Job Title: Customer Care ExecutiveLocation: On-site – Noida, Sector 4.Timings: 9:30 am To 6 pm (Monday To Saturday)Company: Pankaj & Nidhi About Us:Pankaj & Nidhi are a dynamic designer duo known for their fresh and crisp sensibility in fashion. Since launching their label in May 2006, their creations have been celebrated for their charm and spontaneity, with a generous use of colors and craftsmanship. Inspired by symbolic and cultural objects, they create contemporary designs that tell stories. Their collections cater to women who value freedom, authenticity, and originality. Role Overview:We are seeking a Customer Care Executive to be the frontline representative of our brand, ensuring premium service to our clients. You will manage all customer interactions across WhatsApp, Instagram, email, phone, and website, while supporting order processing and post-sales experience. Key Responsibilities:Handle customer inquiries and provide accurate product information (fabrics, fits, embroidery, styling)Convert leads and drive revenue via direct communication channelsManage website checkout queries and follow-ups on abandoned cartsCoordinate with sales, production, and logistics teams to ensure timely order processingResolve customer issues promptly while maintaining a luxury service standardMaintain records of customer interactions and feedback for service improvement Requirements:Preferably 1–3 years of experience in luxury fashion or retail customer serviceStrong communication and interpersonal skillsUnderstanding of women's designer fashion, fits, fabrics, and stylingOrganized, proactive, and solution-orientedFamiliarity with CRM tools, social media communication, and e-commerce platformsRevenue-focused mindset with a high attention to detail Educational Qualification:Bachelor’s degree in Business, Fashion, Communication, or a related field

Company Description Pankaj & Nidhi, a designer duo who launched their label in 2006, are celebrated for their fresh and crisp sensibility. Known for pushing the envelope in style and elegance, they create charming and spontaneous designs with a generous use of colors. Inspired by craftsmanship and cultural objects, their creations invent a contemporary language and tell stories for women who value freedom and authenticity, always seeking originality. Role Description This is a full-time, on-site role for a Director of Finance and Operations, located in Noida. The Director of Finance and Operations will be responsible for overseeing financial planning, preparing financial statements, and ensuring accurate financial reporting. The role involves analyzing financial data, developing budgets, and implementing financial strategies to support the growth and stability of the company. In addition, the director will handle operational tasks, ensuring efficient processes and resource management. Qualifications Financial Planning and Financial Statements skills Analytical Skills and Finance experience Proficiency in Financial Reporting Strong leadership and team management abilities Excellent problem-solving and decision-making skills Proven experience in a similar role, preferably in the fashion or retail industry Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or relevant professional certification is a plus Show more Show less

Company Description Pankaj & Nidhi is a dynamic fashion label launched by a talented designer duo in 2006. Known for their fresh and crisp sensibility, they push the boundaries of style and elegance with their charming and spontaneous creations. Their designs make generous use of colors and are inspired by craftsmanship, symbolic, and cultural objects. Pankaj & Nidhi invent a contemporary language, creating clothes that tell stories for women who love freedom, authenticity, and originality. Role Description This is a full-time on-site role for a Human Resources Manager located in Noida. The Human Resources Manager will be responsible for overseeing all aspects of human resources practices and processes. Tasks include recruiting, employee relations, performance management, training and development, compliance with labor laws, and ensuring a safe and productive work environment. The HR Manager will also develop HR strategies and provide sound advice to the company’s leadership. Qualifications Experience in recruitment, employee relations, and performance management Skills in training and development, HR strategy development, and compliance with labor laws Proficiency in handling HR software and tools Excellent communication and interpersonal skills Ability to work effectively in an on-site environment Bachelor's degree in Human Resources, Business Administration, or related field Previous experience as an HR Manager or other HR Executive role is a plus Show more Show less