Responsibilities Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Advisor, Network Engineering What does a great Network WAN Engineer do in Fiserv A Client WAN Engineer will be the interface to both the Fiserv Business Units and their customers to provide the best-in-class design and deployment for remote customer network connectivity enabling the consumption of all Fiserv services. A Client WAN Engineer will work hand in hand within the team and with other Network Engineering teams, Network Operations and development teams to collaborate on automation ideas to help enhance network deployments both increasing productivity and delivering to market sooner which will result in greater revenue. A Client WAN Engineer will be a key participant in leading technologies, innovation and building access to our enhanced network architecture. The best part of the job will be the contribution and collaboration which a client WAN Engineer will experience as we move forward in expanding the network and businesses. Fiserv is a global leader in payments and the financial technology. A candidate will benefit from being part of a company that helps clients achieve best-in-class results. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce. The ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills with the ability to interact with leadership, peers and customers. What you will do: Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T,Lumen,Verizon,Park plaza,TATA,Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to achieve operational maturity Maintain and enhance current client environment configuration Provide mentorship and guidance to fellow engineers. Implement and maintain systems security measures Assist customers both internal and external with connectivity problems as they relate to the network. Use the principles of Incident Management, change management, problem management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure Participate in special project teams, representing network operations on new products designs and implementations. Develop network support structure and process for new BU implementations. What you will need to have: A successful Network WAN Engineer will possess the following key skills/behaviors: The Client WAN Engineer is expected to possess in depth WAN Engineering skills to develop best practices, refine operational procedure and constantly think pro-actively incorporating automation to reduce manual tasks and increase productivity. This role requires a self-motivated, detail-oriented individual, possessing strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. 15+ Years of related IT experience. (Experience will change from 15+, 17+ and 9+ basis on seniority) Hands on experience in software development specifically in Python, GIT, Ansible and YAML Hands on experience in Layer 3 protocols (BGP, OSPF, EIGRP) route distribution, router filtering. Hands on experience with various network solutions (SDWAN, MPLS, IPsec, S2S, DMVPN) Hands on experience in Layer 2 protocols (HSRP, VRRP) What would be great to have: Bachelor's Degree or equivalent work experience and appropriate certificates. The desire and ability to work in a fast paced, collaborative environment is essential. Knowledge in the Linux/Unix environment. Substantial background in large scale network implementations and support. Knowledge of network hardware and packet forwarding architectures. Load balancers and Firewall knowledge a plus. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
