SUMMARY To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons. DUTIES RESPONSIBILLTIES: 1. Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction. 2. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements. 3. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management. 4. Ensure that budget and cost effectiveness at the Front Desk are achieved. 5. Work with Housekeeping and Engineering on daily operations regards to guestroom status. 6. Handle guest complaints and review compliments. 7. Review Front Desk Logbook daily to monitor all activities. 8. Review all VIP room blocking. 9. Supervise and train all Front Desk staff to ensure that the best guest experience is provided. 10. Familiarize with Front Office policies and procedures and special rate & programs. 11. Participate morning briefing, or organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible. 12. Greet guests as time permits at lobby and assists Receptionist during busy period. 13. Report Management on monthly/fortnightly basis to review performance & discuss existing problems for improvement. 14. Always conduct job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor Show more Show less
Company Description Palm Village is a premium vacation resort located in the picturesque surroundings of Kolkata. It offers an escape from the chaotic city life with its lush green environment and serene atmosphere. The resort is favored by both local and international guests seeking a unique experience of Kolkata. Palm Village provides various accommodation options, including Super Deluxe Rooms, Cottages (AC), Deluxe Rooms, Standard Rooms (AC / Non AC), Suites, and Executive Rooms, all featuring elegant décor and modern amenities. Role Description This is a full-time, on-site role for a MIS Executive at Palm Village Resort in Kolkata. The MIS Executive will be responsible for managing and analyzing data to support business decisions, maintaining and updating information systems, generating reports, and ensuring data integrity. Daily tasks will include data entry, database management, and providing technical support to other departments to optimize operations. The role requires collaboration with various teams to improve business performance through accurate data analysis and reporting. Qualifications Strong knowledge of database management and data analysis skills Experience with information systems and generating detailed reports Proficiency in data entry and ensuring data integrity Technical support skills and ability to collaborate with multiple departments Excellent problem-solving skills and attention to detail Degree in Information Technology, Computer Science, or related field Previous experience in the hospitality industry is a plus